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Assistant Manager Retail skills for your resume and career

Updated January 8, 2025
5 min read
Assistant Manager Retail Example Skills
Below we've compiled a list of the most critical assistant manager retail skills. We ranked the top skills for assistant managers retail based on the percentage of resumes they appeared on. For example, 14.3% of assistant manager retail resumes contained customer service as a skill. Continue reading to find out what skills an assistant manager retail needs to be successful in the workplace.

15 assistant manager retail skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant managers retail use customer service:
  • Provide outstanding customer service to every customer by creating a friendly environment conducive to a retail atmosphere.
  • Provided technical training to personal at various equipment locations and delivered outstanding customer service to end users.

2. Retail Management

Retail management helps retail establishments run smoothly and efficiently, all while providing optimal services to customers.

Here's how assistant managers retail use retail management:
  • Organized and formulated entire range of retail management liabilities.
  • Handled basic retail management responsibilities (open, close, staffing, sales, etc.)

3. Retail Store

Here's how assistant managers retail use retail store:
  • Maintained daily operations of retail store ensuring adequate and proper inventory is maintained at store level.
  • Shared responsibility for the day-to-day preparation and operation of the retail store and donation reception areas.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how assistant managers retail use pos:
  • Managed Point of Sale (POS) System by receiving inventory, setting prices based on owners desire.
  • Used software tools including: Microsoft Word, Microsoft Excel, Internet, and POS.

5. Inventory Control

Here's how assistant managers retail use inventory control:
  • Oversee and execute revenue generation, profit and loss accountability, inventory control staffing and client relationship objectives.
  • Maintained proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control.

6. Cleanliness

Here's how assistant managers retail use cleanliness:
  • Ensured that team members consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
  • Keep store well stocked, create attractive displays, maintain cleanliness and order.

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7. Retail Operations

Retail operations are used to describe all the tasks that maintain the store functionality. These tasks include supply chain, people management, store layout, physical inventory, cash operations, promotions, master data management, and pricing.

Here's how assistant managers retail use retail operations:
  • Write and implement operational procedures and marketing materials for new business, while overseeing retail operations and customer service.
  • Directed daily retail operations, developed and implemented operations plans to build and maintain effective teams.

8. Store Operations

Here's how assistant managers retail use store operations:
  • General maintenance of stores - monitors customer experience/ satisfaction in order to achieve repeat business -ensuring completion of daily store operations -payroll
  • Developed training programs for improving customer relations and overall efficiency of store operations.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how assistant managers retail use payroll:
  • Process payroll Retail inventory manager.
  • Conducted payroll and inventory reports.

10. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how assistant managers retail use product knowledge:
  • Developed product knowledge through maintaining a private pesticide license and regularly attending trade fairs and manufacturing seminars.
  • Retail assistant managers must continually update product knowledge in a variety of technologies.

11. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how assistant managers retail use loss prevention:
  • Designed visual displays, fashion shows, maintained/ordered inventory, implemented loss prevention policies and procedures.
  • Implemented Loss Prevention program and participated in inventory audits.

12. Sales Associates

Here's how assistant managers retail use sales associates:
  • Communicated daily goals/priorities to sales associates, redirected activities as necessary to achieve productivity standards.
  • Coached and developed sales associates on operational procedures and selling techniques.

13. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how assistant managers retail use sales reports:
  • Calculated and analyzed sales reports.
  • Manage all financial, inventory and sales reports to ensure that compliance, sales and retention objectives are being exceeded.

14. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how assistant managers retail use sales floor:
  • Supervised inventory deliveries, stocked inventory into warehouse and the rotation of inventory to sales floor.
  • Performed monthly operation audits pertaining to sales floor operations, administration, and security protocol procedures.

15. Quality Customer Service

Here's how assistant managers retail use quality customer service:
  • Distinguished accomplishment of consumer loyalty through quality customer service.
  • Resolve customer complaints and questions while maintaining good quality customer service.
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List of assistant manager retail skills to add to your resume

Assistant Manager Retail Skills

The most important skills for an assistant manager retail resume and required skills for an assistant manager retail to have include:

  • Customer Service
  • Retail Management
  • Retail Store
  • POS
  • Inventory Control
  • Cleanliness
  • Retail Operations
  • Store Operations
  • Payroll
  • Product Knowledge
  • Loss Prevention
  • Sales Associates
  • Sales Reports
  • Sales Floor
  • Quality Customer Service
  • Wine
  • Data Entry
  • PET
  • Cash Handling
  • Work Ethic
  • Brand Awareness
  • Inventory Management
  • Employee Training
  • Bank Deposits
  • Ladders
  • Store Sales
  • Retail Environment
  • HR
  • Safety Rules
  • Customer Complaints
  • Customer Satisfaction
  • Merchandise Returns
  • Excellent Guest
  • Store Policies
  • Customer Inquiries
  • Management Functions
  • Customer Relations
  • Stock Shelves
  • Sales Quota
  • Cash Drawers
  • Stock Room
  • Store Displays
  • Cash Control
  • Upselling
  • Security Rules
  • Sales Promotions
  • Security Cameras
  • Merchandise Displays
  • Exceptional Guest

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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