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Assistant manager/sales associate skills for your resume and career
15 assistant manager/sales associate skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Edited photographs in-house for quick turn-around customer service, created, edited and printed composition photographs for commercial use/customers.
- Performed register sales transactions quickly and accurately, in accordance with established cash control procedures and customer service guidelines.
2. Cleanliness
- Maintain Facilities Standards of Cleanliness and General Maintenance while Enforcing Company Policy.
- Maintained store cleanliness and organization and processed administrative tasks as needed.
3. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Identified merchandising opportunities that enhanced store profitability through in-store themes, product placement and product knowledge.
- Provide exceptional customer service by providing in-depth product knowledge and genuine concern for guest satisfaction.
4. Cash Handling
- Cash handling under secured environment.
- Opened and closed of cash drawer, ensuring amount of money provided is accounted and quick and accurate cash handling skills.
5. Loss Prevention
The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.
- Monitored store production, inventory and loss prevention to reduce theft and ensure accurate product availability.
- Supervised accounting documents and managed inventory to accurately document inventory and identify and loss prevention issues.
6. Leadership
- Provided enthusiastic leadership to all employees and offered a personal example of superior selling techniques
- Resumed leadership and responsibilities when Store Manager was absent.
7. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Monitored sales floor activity and collaborated with clients on design decisions.
- Implement various sales strategies by originating display ideas; producing merchandise displays in windows and showcases, and on sales floor.
8. Store Policies
- Maintain knowledge of current sales, promotions, and store policies.
- Enforced store policies and security practices.
9. Management
- Partnered in managing operations of multiple retail outlets, including hiring, performance management, scheduling, and merchandising management.
- Recognized by supervisors and home office as successful salesperson, offered management position after working in department only six months.
10. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Entered various information into database including payroll.
- Open and closing store, stocking, bank deposits, payroll, scheduling, cashier, ordering store merchandise, receiving vendors
11. Bank Deposits
Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.
- Filed paperwork merchandised and marked down departments opened and closed store overseer and trained sales associates made bank deposits performed cleaning duties
- Performed clerical duties including balancing registers, bank deposits, inventory management, and assisted with schedule coordinating.
12. Store Operations
- Promoted to Assistant Manager responsible for store operations including delegating job assignments to staff.
- Assisted in managing store operations: shipping/receiving, cash management and inventory control.
13. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Implemented iPad POS software set up, data/product entry and functions as well as trained employees on proper use.
- Order Stock -Add inventory into POS System-Train New Employees -Maintain a clean working environment for customers and employees
14. Inventory Control
- Received, processed, recorded and distributed incoming merchandise; maintained inventory control and maintain appropriate merchandise mix.
- Maintained proper inventory controls, facilitate inventory transactions and maintained compliance standards for shrink control.
15. Customer Complaints
- Resolved customer complaints regarding sales and service, monitored sales activities to ensure that customers received satisfactory service and quality goods.
- Provide outstanding customer service at all times; effectively communicate, mediate and resolve escalated customer complaints.
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List of assistant manager/sales associate skills to add to your resume
The most important skills for an assistant manager/sales associate resume and required skills for an assistant manager/sales associate to have include:
- Customer Service
- Cleanliness
- Product Knowledge
- Cash Handling
- Loss Prevention
- Leadership
- Sales Floor
- Store Policies
- Management
- Payroll
- Bank Deposits
- Store Operations
- POS
- Inventory Control
- Customer Complaints
- Store Sales
- Customer Relations
- Sales Reports
- Cash Drawers
- Retail Sales
- Retail Store
- Customer Inquiries
- Inventory Management
- Top Sales
- Customer Issues
- Computer System
- Credit Card Transactions
- Sales Transactions
- Stock Room
- Stock Shelves
- Quality Customer Service
- PowerPoint
- Sales Techniques
- Conference Calls
- Repeat Business
- Store Displays
- Product Inventory
- Merchandise Displays
- Employee Scheduling
- Store Opening
- Store Merchandise
- Cash Registers
- Store Inventory
- Sales Associates
- Store Appearance
- Window Displays
Updated January 8, 2025
