Assistant manager, sales job description

Now hiring for an Assistant General Manager/Sales Manager at the Element in Iowa City! Starting salary is $50,000.00-$55,000.00/yearly depending on experience.

Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees. Also responsible for overseeing sales growth and performing sales duties for the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC & franchise operating procedures.
• Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve customer satisfaction.
• Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.
• Develops and maintains guest information files regarding the property, community and surrounding attractions.
• Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
• Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.
• Sends out letters of confirmation or returns checks when registration cannot be accepted.
• Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.
• Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.
• Patrols public rooms, investigates disturbances, and resolves conflicts.
• Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.
• Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
• Will be responsible for Sales growth by making solicitation calls to potential new accounts and performing outside sales calls, preparing proposals and confirmations for group bookings and conduct property tours with prospective customers.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES: Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE: Associate's degree (AA) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions. Ability to read and implement safety policies & procedures. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees and general public. Ability to communicate clearly in person, by telephone and in writing.

MATHEMATICAL SKILLS: Ability to understand, interpret and manipulate accounting concepts such as general ledger, accounts payable, payroll, accounts receivable, purchasing, night audit, cash handling and budget development / management.

REASONING ABILITY: Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.

CERTIFICATES, LICENSES, REGISTRATIONS: Franchise specific certification if required by the franchise of the business unit. A valid drivers license and proof of insurability is required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment described here are representative of those an employee encounters while performing the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and various types of driving conditions. The noise level in the work environment is usually moderate.

ACCOMODATION: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

CRISIS MANAGEMENT: Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.

Salary: $50,000 - 55,000 yearly
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Responsibilities

As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

Citizens Financial Group is honored to be a top Lender in the Mortgage sector and is focused on growing our market share in the states we currently operate. We are currently hiring a talented Assistant Producing Sales Manager who proactively identifies, develops and maintains a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities.

External relationships are the cornerstone of generating new business and may consist of realtors, builders, professional and personal contacts.

• You will be responsible for interviewing new and existing customers to determine their loan needs and advising those customers of appropriate products, terms, and pricing, while gathering any additional required information.
• It will be necessary to generate complete mortgage applications, ensuring appropriate procedures and policies are followed, while meeting sales goals and objectives.
• Manage sales team to ensure development of relationships with Real Estate Brokers, Developers, CPA's and other referral sources to obtain mortgage leads.
• Recruit, develop and manage quality sales team that generates quality loans compliant with company policies and procedures.
• Maintain a broad understanding of products, guidelines and pricing strategies.

Qualifications

• 4+ years of residential mortgage sales experience.
• Minimum 5 years mortgage management experience.
• Proven record of recruiting success.
• $10MM in annual closed loan volume.
• Bachelor's Degree preferred.
• Excellent sales presentation and marketing skills.
• Excellent written, organizational and communication skills required.
• Working knowledge of FNMA-DU/FHLMC/LP.
• Referral network required.
• Successful candidate must meet and comply with all requirements for Mortgage Loan Originators set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours & Work Schedule

Hours per Week: Work Schedule:

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/Veteran Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Our In-Airport Assistant Sales Manager is an hourly position at $21.09 and receives a benefit package election that includes medical, dental and vision coverage, access to company's 401k, free life insurance and access to employee discount and assistance programs.

• In-Airport Assistant Sales Manager receives eligibility for 15 PTO days and ten paid holidays per year Paid training and a continued mentor program throughout your entire tenure
• Paid parking for employees that use personal transportation.
• Flexibility in scheduling 7 days a week, 7am-7pm from Monday Sunday with a minimum requirement of 40 hours per week
• A safe working environment behind TSA security within the airport.
• 7 day-a-week support from our experienced National Team and Corporate Staff.
• An annual wage based on the hourly wage times the hours worked + Bonus potentials of $5,000 - $10,000 or more based on your individual performance and hours worked. Bonus earnings are uncapped.

ABOUT STRATMAR RETAIL SERVICES

StratMar was founded to reach retail consumers to deliver targeted messages on behalf of our clients and has been an industry leader for over 50 years. From our Intercept roots, StratMar has evolved into a major Retail Solutions Partner, providing a comprehensive suite of services to not only designed to reach retail consumers. We specialize in designing and implementing customized solutions that meet or exceed our clients' expectations.

In order to hire and retain our top-notch employees, we work hard to be an employer of choice . In addition to competitive pay and benefits , we provide on-site management , a safe and constantly supportive work environment , and flexible scheduling.

A DAY IN THE LIFE OF A STELLAR SALES PROFESSIONAL

In-Airport Assistant Sales Manager is a self-motivated and determined individual that will follow program guidelines and currant CDC guidelines to meet their requirements daily. The In-Airport Assistant Sales Manager will lead by example, mentoring all staff in our continuous training methods to ensure tenure and success is achieved. The Assistant Manager will collaborate with the National Manager in all aspects of the team's success, while overseeing the staffing and on-going development of the staff maximizing earnings and goal achievement while maintaining compliance.

Offering the best products available, as well as airline rewards, makes your job easy! You effectively work alongside your team to convert happy travelers into happy customers and ensure that they are satisfied from beginning to end. You get a great deal of satisfaction out of upgrading our customers' flight experience while driving revenue. Your top-notch customer service, sales savvy, and teamwork pay off with when you get your paycheck!

QUALIFICATIONS

Required Qualifications:

• Minimum of two years sales management/team development experience.
• Ability to demonstrate outstanding leadership skills as well as impeccable associate and customer relations.
• Exceptional communication skills in terms of the ability convey the features and benefits of this amazing product.
• Face to face sales / brand awareness / marketing experience.
• Successful completion of a drug screen / TSA approved badge clearance / credit history check
• Minimal experience with Google Docs, Power Point, Excel

Ability to stand for the duration of 8-hour shifts with breaks provided

Are you driven to make a nice living as well as passionate about ethics and customer service? Do you have excellent communication skills? Are you punctual? Can you confidently review product benefits, overcome objectives, and close sales? Are you self-motivated? Are you organized and reliable? If so, then you might be the Sales Professional we're looking for! Apply today!

READY TO JOIN OUR SALES TEAM?

If you feel that you would be right for this Sales Professional position, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

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