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Assistant manager, sales skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Adry S. Clark Ph.D.,

Andrea Dixon Ph.D.

Below we've compiled a list of the most critical assistant manager, sales skills. We ranked the top skills for assistant managers, sales based on the percentage of resumes they appeared on. For example, 27.8% of assistant manager, sales resumes contained retail sales as a skill. Continue reading to find out what skills an assistant manager, sales needs to be successful in the workplace.

15 assistant manager, sales skills for your resume and career

1. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how assistant managers, sales use retail sales:

Reviewed store's sales reports, and effectively communicated projections and expectations to retail sales representatives.
Assisted Retail Sales Manager with overall store operation while maintaining and achieving individual sales quota.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant managers, sales use customer service:

Develop and maintain relationships with commercial customers; professionally handle customer complaints and strive for continuous customer service improvements.
General responsibilities included managing shift personnel, customer service, preparing/depositing daily bank drops, and restocking merchandise.

3. Excellent Interpersonal

Here's how assistant managers, sales use excellent interpersonal:

Backed by excellent interpersonal skills and a commitment to customer service.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how assistant managers, sales use sales floor:

Provided excellent customer service skills through business-to-business and business-to-consumer sales, phone sales and sales floor interaction.
Provided excellent customer service on sales floor and assisted associates with customer issues

5. Customer Inquiries

Here's how assistant managers, sales use customer inquiries:

Responded to customer inquiries regarding product, price, availability and delivery.
Maintained client satisfaction through periodic follow-up and handled customer inquiries.

6. Sales Training

Here's how assistant managers, sales use sales training:

Developed and conducted comprehensive sales training courses in addition to creating and executing innovative sales promotions.
Develop Sales Training Modules focused on ethnic marketing initiatives.

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7. Store Sales

Here's how assistant managers, sales use store sales:

Processed weekly data entry of store sales and product availability in order to preserve product availability.
Tracked individual store sales and profit data to determine efficient coverage schedule and recognize particular achievements.

8. Customer Relations

Here's how assistant managers, sales use customer relations:

Key account management, customer relationship development, contract negotiations and monitored minimum quantity commitment goals via service contract accounts.
Participated in the implementation of Customer Relationship Management software SugarCRM to track all leads and business opportunities.

9. Store Operations

Here's how assistant managers, sales use store operations:

Assisted manger in daily store operations, while performing assigned daily duties accurately and efficiently.
Formulated Pricing Policies On Merchandise According To Requirements For Profitability Of Store Operations.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how assistant managers, sales use payroll:

Performed payroll audits, weekly scheduling and executed responsive actions to customer complaints.
Set lease line presentation weekly -Organized/maintained store cleanliness -Superb product knowledge -Budgeted/process payroll weekly

11. Strong Analytical

Here's how assistant managers, sales use strong analytical:

Service minded with strong analytical skills.

12. Sales Process

Here's how assistant managers, sales use sales process:

Streamlined merchandising, inventory management, and sales process to maximize shareholder value and representative time.
Developed sales processes to maximize customer contact and minimize administrative overhead.

13. Sales Targets

Here's how assistant managers, sales use sales targets:

Developed work schedules and organized weekend game plans for executing sales targets by organizing community outreach and attracting new members.
Surpassed every monthly sales target in an extraordinarily high-volume flagship store.

14. Inventory Control

Here's how assistant managers, sales use inventory control:

Provided on and off site management of customer inventory and provided inventory control including cycle counting and problem resolution.
Provided customer service related functions that include troubleshooting, inventory control, payment and data processing.

15. Retail Store

Here's how assistant managers, sales use retail store:

Managed daily operation of a retail store including execution of sales, services and customer experience initiatives.
Cultivated a portfolio of accounts with manufacturer representatives, wholesalers and retail stores.

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What skills help Assistant Managers, Sales find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on assistant manager, sales resumes?

Adry S. Clark Ph.D.

Director, Western Oregon University

The skills that stand out on resumes fall into two categories: 1) Skills required to do the job and 2) Skills almost all employers look for. The most important aspect of resumes is to make sure it reflects exactly what the employer needs. Study the job description, identify key skills, and have them reflected on your resume. Think about transferrable skills, not the specific roles you've had.

Most employers look for skills such as communication (written/oral), flexibility, proactivity, problem-solving, project management, and technical. Make sure to cultivate those skills in whatever role you have, and have examples that demonstrate those skills.

What soft skills should all assistant manager, saleses possess?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

Since sales professionals have a lot of information available to them today via customer relationship management (CRM) systems, the sales manager's "supervisory" role is less important (especially for experienced sellers). Consequently, the sales manager needs to be more of a coach and enabler of high performance. Having confidence balanced with humility allows the sales manager to engage more effectively with their salespeople.
One of the critical soft skills for sales managers going forward will be the ability to connect members of the sales team to others in the organization - in other words, the sales manager of the future needs to have strong skills in network building for others. Sellers have access to data which helps them build success.
They also need access to the right people to turn to when they need specific expertise or assistance.

What hard/technical skills are most important for assistant manager, saleses?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

One of the growing technical skill requirements for sales managers is in the area of data analytics. Our performance and customer systems provide a myriad of data, and the role of the sales manager is to be a sense-maker of that mound of data. What are the implications for changes in strategy or behavior evident in last quarter's activity? How can the sales manager help a specific seller "see" where the data suggest new approaches?

What assistant manager, sales skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young assistant manager, saleses need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

Do you want to know more?

List of assistant manager, sales skills to add to your resume

The most important skills for an assistant manager, sales resume and required skills for an assistant manager, sales to have include:

Retail Sales
Customer Service
Excellent Interpersonal
Sales Floor
Customer Inquiries
Sales Training
Store Sales
Customer Relations
Store Operations
Payroll
Strong Analytical
Sales Process
Sales Targets
Inventory Control
Retail Store
Product Knowledge
Customer Satisfaction

PowerPoint
Customer Complaints
Sales Reports
POS
Sales Performance
Loss Prevention
Sales Reps
Bank Deposits
Sales Quota
Sales Objectives
Sales Techniques
Inventory Management
Sales Strategies
Customer Issues
Trade Shows
Sales People
Gross Profit

Customer Accounts
Sales Volume
Cold Calls
Repeat Business
Cash Drawers
HR
Sales Efforts
Performance Evaluations
Collection Calls
Sales Contracts
Sales Promotions
Store Appearance
Sales Associates
Store Inventory
Cash Registers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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