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Assistant manager/server skills for your resume and career

Updated January 8, 2025
4 min read
Assistant manager/server example skills
Below we've compiled a list of the most critical assistant manager/server skills. We ranked the top skills for assistant managers/server based on the percentage of resumes they appeared on. For example, 24.5% of assistant manager/server resumes contained exceptional dining as a skill. Continue reading to find out what skills an assistant manager/server needs to be successful in the workplace.

15 assistant manager/server skills for your resume and career

1. Exceptional Dining

Here's how assistant managers/server use exceptional dining:
  • Provided exceptional dining experience and satisfaction to customers.
  • Skilled restaurant Assistant Manager with a winning attitude and desire to deliver a exceptional dining experience.

2. Genuine Hospitality

Here's how assistant managers/server use genuine hospitality:
  • Performed all transactions in a cordial, efficient and professional manner Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Demonstrate genuine hospitality while greeting and establishing rapport with guests and delivering quality dining experiences in a fast paced environment.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant managers/server use customer service:
  • Cultivated an extensive customer base through customer service and professionalism; promoted the business in the community and created marketing materials.
  • Provided training to front-end staff, recommended process improvements to improve day-to-day operations, and ensured excellent customer service.

4. Fine Dining

Here's how assistant managers/server use fine dining:
  • Memorized extensive menu and unfamiliar fine dining terms.
  • Provided fine dining service at a French American Bistro Performed interviews for perspective employees Implemented training system for new staff

5. Guest Service

Here's how assistant managers/server use guest service:
  • Train and coach staff on guest services principles and practices Assist in any areas of the restaurant when staffing constraints require.
  • Provided guest service including but not limited to take out, delivery, catering and private dining.

6. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how assistant managers/server use pos:
  • Maintained establishment's budget by managing employee attendance and monitoring quality and inventory control with a POS system.
  • Input customers' orders into a POS system & deliver in a friendly, courteous and timely manner.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how assistant managers/server use payroll:
  • Supervised six staff process servers in addition to processing payroll and scheduling requirements.
  • Supervised employees, delegated job responsibilities, and monitored budget and payroll expenditures.

8. Food Preparation

Here's how assistant managers/server use food preparation:
  • Take responsible for ensuring consistent high quality of food preparation and service
  • Assisted owners/ managers with inventory control, budgeting, cash flow and food preparation, general maintenance and health standards.

9. Customer Complaints

Here's how assistant managers/server use customer complaints:
  • Resolved all customer complaints according to company policy while ensuring customer satisfaction.
  • Resolved and responded to any customer complaints professionally and appropriately.

10. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how assistant managers/server use food service:
  • Developed and maintained relationships with vendors and food service distributors.
  • Carried out customer service functions in food service environment, greeting and serving customers, and resolving any issues effectively.

11. Guest Satisfaction

Here's how assistant managers/server use guest satisfaction:
  • Resolved conflicts and ensured guest satisfaction by establishing and maintaining relationships with the guests
  • Managed and promoted guest satisfaction for steady repeat business

12. Food Orders

Here's how assistant managers/server use food orders:
  • Greeted and arranged seating for customers, took customers food orders, handled cash, confirmed reservations, cleaned and restocked restaurant
  • Assisted in marketing and promotions of restaurant, supply/liquor and food orders., financial tracking.

13. Beverage Orders

Beverage orders mean placing an order for any kind of beverage such as water, wine, beer, cold drinks, cocktails, juices, and so on. Taking the correct beverage order is crucial for the service providers of beverages as it is necessary for customer satisfaction. A beverage order involve the kind of drink, the quantity of drinks, and any specific modifications that the customer wants.

Here's how assistant managers/server use beverage orders:
  • Take food and beverage orders and make sure food was prepared as specified.
  • Take guests food and beverage orders and deliver them to the patrons accordingly.

14. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how assistant managers/server use bank deposits:
  • Prepare daily sales reports and daily bank deposits, receive orders, code and file invoices.
  • Closed the restaurant and would verify daily receipts and prepare daily bank deposits.

15. Reset Tables

Here's how assistant managers/server use reset tables:
  • Clean and reset tables as they come out from room service breakdown area according to room service training manual.
  • Cleaned and reset tables, supplied tables with bread and water, and brought food and drinks to customers.
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List of assistant manager/server skills to add to your resume

Assistant manager/server skills

The most important skills for an assistant manager/server resume and required skills for an assistant manager/server to have include:

  • Exceptional Dining
  • Genuine Hospitality
  • Customer Service
  • Fine Dining
  • Guest Service
  • POS
  • Payroll
  • Food Preparation
  • Customer Complaints
  • Food Service
  • Guest Satisfaction
  • Food Orders
  • Beverage Orders
  • Bank Deposits
  • Reset Tables
  • Bartending
  • New Servers
  • Micros
  • Computer System
  • Alcoholic Beverages
  • Inventory Control
  • Restaurant Operations
  • Sales Reports
  • Cash Drawers
  • Food Quality
  • Safety Procedures
  • FOH
  • Drink Orders
  • Management
  • Guest Complaints
  • Place Orders
  • Garnishing
  • Customer Orders
  • Customer Relations
  • Quality Customer Service
  • To-Go Orders
  • Labor Costs
  • Credit Card Transactions
  • Staff Scheduling
  • Private Parties
  • Customer Issues
  • Customer Satisfaction
  • Inventory Management
  • Facebook
  • Financial Transactions
  • Product Quality
  • Quality Guest
  • Employee Scheduling
  • Pleasant Dining

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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