Assistant manager/shift manager resume examples from 2025

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Updated March 26, 2025

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Assistant manager/shift manager resume

Helen Wallace

(930) 555-5550 | hwallace@example.com

Fort Worth, TX | 59134 S. Park Ave. - 83048

Work experience

2011 - Present
Assistant Manager/Shift Manager, Jack in the Box - Fort Worth, TX
- Cash handling/deposits, generating weekly employee schedules, Customer service, Training/Quality evaluations for staff.
- Maintained high standards of customer service during high-volume, fast paced operations.
- Assist with building sales by effective communication and motivation of staff in a team environment.
- Spearheaded cross-functional initiative to achieve excellent customer service and clean store appearance.
2009 - 2011
Shift Manager, Pizza Hut - Dallas, TX
- Rotate food products according to expiration time and date.
- Assist Manager with all aspects of store management Independently open and close store operations.
- Create schedules and inventory orders * Handle all money and deposits * Supervised up to 30 staff members at once
2007 - 2009
Medical Assistant, Henrich Carter F MD - Chapel Hill, NC
- Ensured smooth patient flow, prepared exam rooms and assisted physicians with exams and minor procedures.
- Prepare patients for pre-op/physical including EKG, urinalysis & eye exam.
- Performed all EKG's, injections, breathing treatments, ear irrigations, and physical exams.
- Perform EKG, Holter monitors, ABI and spirometry testing.
- Maintained accurate and complete filing of medical documentation in medical records/ folders.
- Provide excellent patient and customer service Schedule appointments and procedures for 13 different providers Verify patient benefits
2006 - 2007
Medical Assisting Extern, Henrich Carter F MD - Chapel Hill, NC
- Maintain record of specimen collection and properly package for lab shipment.
- Prepare patient for exercise stress test, EKG, and 24 hour holter monitoring.
- Enter patient demographics into the electronic chart.
- Maintained patient records, distributed mail, answered patient inquiries and provided general office support.

Skills

CPR
Positive Shopping
CPT
Patient Care
Company Policies
Company Standards
Cost Control
Mcdonalds
Quality Products
Insurance Forms

Education

Certificate, Biology (2005 - 2006)
University of North Carolina at Chapel Hill
Chapel Hill,

Assistant manager/shift manager resume

Natalie Davis

(960) 555-3625 | ndavis@example.com

Las Vegas, NV | 21771 W. Cedar Rd. - 88482

Work experience

2018 - Present
Assistant Manager/Shift Manager, Del Taco - Las Vegas, NV
- Communicated with general manager regarding corporate business objectives, issues and enhancement in restaurant operations.
- Lead teams of five or more to collaboratively provide excellent customer service in QSR Control food and labor costs.
- Manage restaurant in accordance with company policies and procedures.
2017 - 2018
Floor Supervisor, Jack in the Box - Las Vegas, NV
- Supervised employees, and monitored daily numbers to ensure achievement of daily sales goals.
- Interviewed, hired and trained new quality customer service representatives.
- Worked with outside vendor in implantation of new POS system.
- Ordered special inventory and was responsible for customer service.
2011 - 2017
Security Officer, Century Martial Arts - Las Vegas, NV
- Provide Accurate and Complete Documentation and Processing of SCI Candidates in Accordance with External Customer Requirements.
- Maintained control systems, visitor management systems and CCTV systems as needed.
- Worked at the UPS Facility, Marriott Suites and IKEA Furniture for various assignments in an uptown and fast pace environment.
- Prevent theft property damage...customer service insured employees and customers safety call police for emergency calls
- Watch for irregularities, such as security breaches, facility and safety hazards, and emergency situations.
2007 - 2011
Crew Trainer, McDonald's - Las Vegas, NV
- Helped train the drive-thru area and helped train new crew.
- Guaranteed positive customer experiences and helped to resolve all customer complaints.

Skills

Different Orders
Extra Help
Loss Prevention
Security Services
Store Management
Customer Service
Drink Orders
Role Model
Kitchen Equipment
Surveillance Equipment

Education

High School Diploma, (2007 - 2007)
,

Assistant manager/shift manager resume

Jennifer Ellis

(210) 555-4186 | jellis@example.com

Washington, DC | 11427 S. First Rd. - 12394

Work experience

2014 - Present
Assistant Manager/Shift Manager, Starbucks - Washington, DC
- Cash handling procedures, day to day store management, barista training, and the regulation of food safety procedures
- Store management, customer service, drink preparation, employee supervision, conflict management, end of dayaccounting, cashiering
2011 - 2014
Floor Supervisor, Starbucks - Washington, DC
- Clear, concise communication was vital to store s operational efficiency and overall satisfaction for the customers and the partners.
- Attended to guests in a high volume setting and providing quality beverages and food products.
- Opened 6 new store location and assisted in recruiting 200+ new employees.
- Drive implementation of company programs by creating action plans to engage and inspire employees.
- Inventory Management Barista Trainer Strong Interpersonal Communication Maintaining Cleanliness Professional Multi-tasking Extraordinaire Partner of the Quarters for Outstanding Customer Service
2008 - 2011
Security Officer, Chipotle Mexican Grill - Baltimore, MD
- Organized and conducted situational training exercises for Security Command Center and contract guard force staffing the center.
- Maintained records and prepared incident reports pertinent to security activities.
- Operated all hand held metal detector devices and monitored video surveillance systems in aid to monitoring the premises.
2007 - 2008
Crew Trainer, Chipotle Mexican Grill - Baltimore, MD
- Demonstrate excellent collaboration with other employees and communication with customers.
- Greeted and interacted with Chipotle's customers directly.
- Worked as a crew member in the kitchen of the Bellevue Chipotle.
- Executed customer service as well as cash handling.

Skills

New Associates
Security Services
Store Management
Sales Floor
Regular Basis
Drive-Thru
Incident Reports
Target Goals
Hard-Working
Menu Items

Education

High School Diploma, (2007 - 2007)
,

Assistant manager/shift manager resume

Christian Sanders

(990) 555-0722 | csanders@example.com

Chicago, IL | 7560 W. Cedar Ave. - 91156

Work experience

2015 - Present
Assistant Manager/Shift Manager, Starbucks - Chicago, IL
- Assisted new partners in their training, reinforced successful performance and behaviors.
- Acted as a Manager/Coach/Mentor for internal and external management candidates.
- Oversee cash transactions and ensure proper cash controls and loss prevention procedures are in place and followed.
- Worked in multiple capacities including drive through and register (POS).
2007 - 2015
Floor Supervisor, H&R Block - Chicago, IL
- Handle all bank deposits and end of day close out.
- Handled all phases of administrative and accounting functions, including the processing of payroll and tax preparation.
- Adhere to all fair housing and company policies.
- Conduct checks of payroll, supervisor over three shifts.
2006 - 2007
Receptionist, H&R Block - Chicago, IL
- Greeted customers, scheduled appointments, answered phone calls and routed to appropriate individuals.
- Inventory Cash handling Point of sale purchases Multiple phone line experience Daily customer interaction Daily cleaning Scheduling appointments Sales
- Answered telephone calls, taking messages or redirecting calls, as needed.
2005 - 2006
Crew Trainer, Dunkin' Donuts Northeast Distribution Center - Chicago, IL
- Maximized company's daily goals by providing fast and efficient customer service at main counter and drive-through window.
- answer customers questions and provide information with regards to the food products sold at the store.
- Prepped and served food under fast-pace environment and high standards of Chipotle.
- Cashier, I prepared the food and served, order taker and ran for drive-thru, Crew Trainer

Skills

Greeting Visitors
Word Processing
Successful Performance
Regular Basis
Following Procedures
Customer Complaints
Loss Prevention
Front Office
Food Service
Staff Training

Education

High School Diploma, (2005 - 2005)
,

Assistant manager/shift manager resume

Sandra Grant

(850) 555-0040 | sgrant@example.com

New York, NY | 17577 E. Second Rd. - 90369

Work experience

2018 - Present
Assistant Manager/Shift Manager, Starbucks - New York, NY
- Provide exceptional prompt customer service, quality beverages and products, multi-task in a high energy, fast paced environment.
- Supervised baristas, managed store operations and responsible for bank deposits Assisted in new store launch location in Marblehead, MA
- Supervised staff of 6 Oversaw meals Provided excellent customer service to Elk patrons.
- Help open new stores by training new team members and store set ups.
- Maintained and coordinated employee schedules * Trained new crew members that were hired.
2017 - 2018
Floor Supervisor, Starbucks - New York, NY
- Lead teams of 6 - 10 people at all times which dramatically improved my leadership and communication ability.
- Assisted in opening a new store location.
- Store management, customer service, drink preparation, employee supervision, conflict management, end of dayaccounting, cashiering
- Recommend beverage and food products based on customer's interests and product knowledge.
2015 - 2017
Security Officer, U.S. Security - Houston, TX
- Greet and badge in all employees/contractors entering highly secured and regulated oil and gas facility.
- Monitored the site through CCTV.
- Establish and implement physical security requirements for protection of personnel and property within their control.
2011 - 2015
Crew Trainer, Arby's - Tulsa, OK
- Provided quality customer service and food for guest Assisted with restaurant preparation and breakdown.
- Drive through Frontline - taking orders Backline - Food preparation Register Stock Cleaning of facility Inventory records
- Use cashier using excellent customer service to creat customers to keep coming back.
- Open up the grill area train new employees the right way to work at mcdonalds.

Skills

Chipotle
Visible Deterrent
Client Facility
Surveillance Equipment
Sales Floor
Retail Sales
Lobby Area
Accurate Food Orders
Food Service
Communication

Education

High School Diploma, (2011 - 2011)
,

How to write an assistant manager/shift manager resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in assistant manager/shift manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some assistant manager/shift manager interviews.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some assistant manager/shift manager interviews.

Here are example skills to include in your “Area of Expertise” on an assistant manager/shift manager resume:

Customer Service
Cleanliness
Food Safety
Employee Engagement
Customer Satisfaction
Guest Service
Food Service
Excellent Guest
Inventory Management
Labor Costs

Customer Complaints
Payroll
Food Preparation
POS
Safety Standards
Casino Floor
Bank Deposits
Internal Controls
Restaurant Operations
Financial Reports

Guest Complaints
Inventory Control
Performance Reviews
Table Games
Member Development
Computer System
Food Quality
Store Operations
Safety Regulations
Food Orders

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write assistant manager/shift manager experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are examples from great assistant manager/shift manager resumes:

Work history example #1

Floor Supervisor

CVS Health

Prepared and submitted biweekly payroll reports.
Moved to Florida to open CVS market on the Gulf Coast, with core CVS experience.
Recognized for motivating an engaged team to provide quality operations through demonstrating initiative and leading by example.
Helped implement CVS new customer service campaign called GOT Heart.
Learned Policies and regulations of CVS and implemented it to improve shift performance.

Work history example #2

Assistant Manager/Shift Manager

Burger King

Exhibited compassionate care and communication with regard to issues of death and dying.
Operated POS system, cashier, some truck ordering, assisted in inventory procedures, deposits, ensure customer and food safety
Provided effective security handling of company funds and daily cash deposits.
Managed crew of 4 - 7 people at a time, assigned positions, resolved customer and employee issues.
Certified by ServSafe National Restaurant Association.

Work history example #3

Certified Nursing Assistant

AT HOME HEALTH CARE

Certified Nursing Assistant (CNA) - Georgia Health Partnership Cardiopulmonary Resuscitation and First Aid - American Heart Association
Provided transportation,assistance and companionship to clients.
Cared for father diagnosed with Dementia Dispensed and ordered medication Scheduled appointments Paid bills and made sure the household ran smoothly Shipping/Receiving
Provided assistance to clients that included personal grooming, medical appointments, medication assistance, housekeeping, shopping and companionship
Gained knowledge and experience working with clients with Alzheimer's and Dementia, catheter care and Hoyer Lifts.

Work history example #4

Nurses' Aide

AT HOME HEALTH CARE

Maintained CPR and Adult First Aid certifications
Trained new employees I have completed circle of care, and dementia training
Cared for elderly and Alzheimer's Residents Assisted staff Hours: One week afternoons and evenings
Processed Release of Information requests received from hospitals, clinics, doctor's offices, disability offices, attorney's offices.
Worked in the Alzheimer's and dementia units.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

Certificate in biology

University of North Carolina at Chapel Hill, Chapel Hill, NC

2005 - 2006

High School Diploma

2007 - 2007

Highlight your assistant manager/shift manager certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your assistant manager/shift manager resume:

Certified Nurse Assistant (CNA)
Medical Assistant
Certified Master Safe Technician (CMST)
Food Safety Manager Certification
Certified Professional - Food Safety (CP-FS)
Certified Management Accountant (CMA)
ServSafe Food Protection Manager Certification

Updated March 26, 2025

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