5 Assistant Manager/Shift Manager Resume Examples

Five Key Resume Tips For Writing An Assistant Manager/Shift Manager Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Assistant Manager/Shift Manager Resume templates

Zippia allows you to choose from different easy-to-use Assistant Manager/Shift Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Assistant Manager/Shift Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Christian Sanders
Assistant Manager/Shift Manager
Employment History
Assistant Manager/Shift Manager2015 - Present
StarbucksChicago, IL
  • Assisted new partners in their training, reinforced successful performance and behaviors.
  • Acted as a Manager/Coach/Mentor for internal and external management candidates.
  • Oversee cash transactions and ensure proper cash controls and loss prevention procedures are in place and followed.
  • Worked in multiple capacities including drive through and register (POS).
Floor Supervisor2007 - 2015
H&R BlockChicago, IL
  • Handle all bank deposits and end of day close out.
  • Handled all phases of administrative and accounting functions, including the processing of payroll and tax preparation.
  • Adhere to all fair housing and company policies.
  • Conduct checks of payroll, supervisor over three shifts.
Receptionist2006 - 2007
H&R BlockChicago, IL
  • Greeted customers, scheduled appointments, answered phone calls and routed to appropriate individuals.
  • Inventory Cash handling Point of sale purchases Multiple phone line experience Daily customer interaction Daily cleaning Scheduling appointments Sales
  • Answered telephone calls, taking messages or redirecting calls, as needed.
Crew Trainer2005 - 2006
Dunkin' Donuts Northeast Distribution CenterChicago, IL
  • Maximized company's daily goals by providing fast and efficient customer service at main counter and drive-through window.
  • answer customers questions and provide information with regards to the food products sold at the store.
  • Prepped and served food under fast-pace environment and high standards of Chipotle.
  • Cashier, I prepared the food and served, order taker and ran for drive-thru, Crew Trainer
Education
High School Diploma In null2005 - 2005
 
 
Contact Information
Chicago, IL
(990) 555-0722
csanders@example.com
Skills
Greeting Visitors
Word Processing
Successful Performance
Regular Basis
Following Procedures
Customer Complaints
Loss Prevention
Front Office
Food Service
Staff Training
 
 
Sandra Grant
Assistant Manager/Shift Manager
New York, NY
(850) 555-0040
sgrant@example.com
Skills
ChipotleVisible DeterrentClient FacilitySurveillance EquipmentSales FloorRetail SalesLobby AreaAccurate Food OrdersFood ServiceCommunication
 
 
Employment History
Assistant Manager/Shift Manager2018 - Present
StarbucksNew York, NY
  • Provide exceptional prompt customer service, quality beverages and products, multi-task in a high energy, fast paced environment.
  • Supervised baristas, managed store operations and responsible for bank deposits Assisted in new store launch location in Marblehead, MA
  • Supervised staff of 6 Oversaw meals Provided excellent customer service to Elk patrons.
  • Help open new stores by training new team members and store set ups.
  • Maintained and coordinated employee schedules * Trained new crew members that were hired.
Floor Supervisor2017 - 2018
StarbucksNew York, NY
  • Lead teams of 6 - 10 people at all times which dramatically improved my leadership and communication ability.
  • Assisted in opening a new store location.
  • Store management, customer service, drink preparation, employee supervision, conflict management, end of dayaccounting, cashiering
  • Recommend beverage and food products based on customer's interests and product knowledge.
Security Officer2015 - 2017
U.S. SecurityHouston, TX
  • Greet and badge in all employees/contractors entering highly secured and regulated oil and gas facility.
  • Monitored the site through CCTV.
  • Establish and implement physical security requirements for protection of personnel and property within their control.
Crew Trainer2011 - 2015
Arby'sTulsa, OK
  • Provided quality customer service and food for guest Assisted with restaurant preparation and breakdown.
  • Drive through Frontline - taking orders Backline - Food preparation Register Stock Cleaning of facility Inventory records
  • Use cashier using excellent customer service to creat customers to keep coming back.
  • Open up the grill area train new employees the right way to work at mcdonalds.
Education
High School Diploma of null2011 - 2011
 
 
Helen Wallace
Assistant Manager/Shift Manager
Contact Information
Fort Worth, TX
(930) 555-5550
hwallace@example.com
Skills
  • CPR
  • Positive Shopping
  • CPT
  • Patient Care
  • Company Policies
  • Company Standards
  • Cost Control
  • Mcdonalds
  • Quality Products
  • Insurance Forms
 
 
Employment History
Assistant Manager/Shift Manager2011 - Present
Jack in the Box
Fort Worth, TX
  • Cash handling/deposits, generating weekly employee schedules, Customer service, Training/Quality evaluations for staff.
  • Maintained high standards of customer service during high-volume, fast paced operations.
  • Assist with building sales by effective communication and motivation of staff in a team environment.
  • Spearheaded cross-functional initiative to achieve excellent customer service and clean store appearance.
Shift Manager2009 - 2011
Pizza Hut
Dallas, TX
  • Rotate food products according to expiration time and date.
  • Assist Manager with all aspects of store management Independently open and close store operations.
  • Create schedules and inventory orders * Handle all money and deposits * Supervised up to 30 staff members at once
Medical Assistant2007 - 2009
Henrich Carter F MD
Chapel Hill, NC
  • Ensured smooth patient flow, prepared exam rooms and assisted physicians with exams and minor procedures.
  • Prepare patients for pre-op/physical including EKG, urinalysis & eye exam.
  • Performed all EKG's, injections, breathing treatments, ear irrigations, and physical exams.
  • Perform EKG, Holter monitors, ABI and spirometry testing.
  • Maintained accurate and complete filing of medical documentation in medical records/ folders.
  • Provide excellent patient and customer service Schedule appointments and procedures for 13 different providers Verify patient benefits
Medical Assisting Extern2006 - 2007
Henrich Carter F MD
Chapel Hill, NC
  • Maintain record of specimen collection and properly package for lab shipment.
  • Prepare patient for exercise stress test, EKG, and 24 hour holter monitoring.
  • Enter patient demographics into the electronic chart.
  • Maintained patient records, distributed mail, answered patient inquiries and provided general office support.
Education
Certificate of Biology2005 - 2006
University of North Carolina at Chapel Hill
Chapel Hill, NC
 
 
Natalie Davis
Assistant Manager/Shift Manager
Contact Info
Las Vegas, NV
(960) 555-3625
ndavis@example.com
Skills
Different Orders
Extra Help
Loss Prevention
Security Services
Store Management
Customer Service
Drink Orders
Role Model
Kitchen Equipment
Surveillance Equipment
Employment History
Assistant Manager/Shift Manager2018 - Present
Del TacoLas Vegas, NV
  • Communicated with general manager regarding corporate business objectives, issues and enhancement in restaurant operations.
  • Lead teams of five or more to collaboratively provide excellent customer service in QSR Control food and labor costs.
  • Manage restaurant in accordance with company policies and procedures.
Floor Supervisor2017 - 2018
Jack in the BoxLas Vegas, NV
  • Supervised employees, and monitored daily numbers to ensure achievement of daily sales goals.
  • Interviewed, hired and trained new quality customer service representatives.
  • Worked with outside vendor in implantation of new POS system.
  • Ordered special inventory and was responsible for customer service.
Security Officer2011 - 2017
Century Martial ArtsLas Vegas, NV
  • Provide Accurate and Complete Documentation and Processing of SCI Candidates in Accordance with External Customer Requirements.
  • Maintained control systems, visitor management systems and CCTV systems as needed.
  • Worked at the UPS Facility, Marriott Suites and IKEA Furniture for various assignments in an uptown and fast pace environment.
  • Prevent theft property damage...customer service insured employees and customers safety call police for emergency calls
  • Watch for irregularities, such as security breaches, facility and safety hazards, and emergency situations.
Crew Trainer2007 - 2011
McDonald'sLas Vegas, NV
  • Helped train the drive-thru area and helped train new crew.
  • Guaranteed positive customer experiences and helped to resolve all customer complaints.
Education
High School Diploma of null2007 - 2007
 
 
Jennifer Ellis
Assistant Manager/Shift Manager
Washington, DC
(210) 555-4186
jellis@example.com
Experience
Assistant Manager/Shift Manager2014 - Present
StarbucksWashington, DC
  • Cash handling procedures, day to day store management, barista training, and the regulation of food safety procedures
  • Store management, customer service, drink preparation, employee supervision, conflict management, end of dayaccounting, cashiering
Floor Supervisor2011 - 2014
StarbucksWashington, DC
  • Clear, concise communication was vital to store s operational efficiency and overall satisfaction for the customers and the partners.
  • Attended to guests in a high volume setting and providing quality beverages and food products.
  • Opened 6 new store location and assisted in recruiting 200+ new employees.
  • Drive implementation of company programs by creating action plans to engage and inspire employees.
  • Inventory Management Barista Trainer Strong Interpersonal Communication Maintaining Cleanliness Professional Multi-tasking Extraordinaire Partner of the Quarters for Outstanding Customer Service
Security Officer2008 - 2011
Chipotle Mexican GrillBaltimore, MD
  • Organized and conducted situational training exercises for Security Command Center and contract guard force staffing the center.
  • Maintained records and prepared incident reports pertinent to security activities.
  • Operated all hand held metal detector devices and monitored video surveillance systems in aid to monitoring the premises.
Crew Trainer2007 - 2008
Chipotle Mexican GrillBaltimore, MD
  • Demonstrate excellent collaboration with other employees and communication with customers.
  • Greeted and interacted with Chipotle's customers directly.
  • Worked as a crew member in the kitchen of the Bellevue Chipotle.
  • Executed customer service as well as cash handling.
Skills
New AssociatesSecurity ServicesStore ManagementSales FloorRegular BasisDrive-ThruIncident ReportsTarget GoalsHard-WorkingMenu Items
Education
High School Diploma In null2007 - 2007
 
 
Christian Sanders
Assistant Manager/Shift Manager
Employment History
Assistant Manager/Shift Manager2015 - Present
StarbucksChicago, IL
  • Assisted new partners in their training, reinforced successful performance and behaviors.
  • Acted as a Manager/Coach/Mentor for internal and external management candidates.
  • Oversee cash transactions and ensure proper cash controls and loss prevention procedures are in place and followed.
  • Worked in multiple capacities including drive through and register (POS).
Floor Supervisor2007 - 2015
H&R BlockChicago, IL
  • Handle all bank deposits and end of day close out.
  • Handled all phases of administrative and accounting functions, including the processing of payroll and tax preparation.
  • Adhere to all fair housing and company policies.
  • Conduct checks of payroll, supervisor over three shifts.
Receptionist2006 - 2007
H&R BlockChicago, IL
  • Greeted customers, scheduled appointments, answered phone calls and routed to appropriate individuals.
  • Inventory Cash handling Point of sale purchases Multiple phone line experience Daily customer interaction Daily cleaning Scheduling appointments Sales
  • Answered telephone calls, taking messages or redirecting calls, as needed.
Crew Trainer2005 - 2006
Dunkin' Donuts Northeast Distribution CenterChicago, IL
  • Maximized company's daily goals by providing fast and efficient customer service at main counter and drive-through window.
  • answer customers questions and provide information with regards to the food products sold at the store.
  • Prepped and served food under fast-pace environment and high standards of Chipotle.
  • Cashier, I prepared the food and served, order taker and ran for drive-thru, Crew Trainer
Education
High School Diploma In null2005 - 2005
 
 
Contact Information
Chicago, IL
(990) 555-0722
csanders@example.com
Skills
Greeting Visitors
Word Processing
Successful Performance
Regular Basis
Following Procedures
Customer Complaints
Loss Prevention
Front Office
Food Service
Staff Training
 
 
Sandra Grant
Assistant Manager/Shift Manager
New York, NY
(850) 555-0040
sgrant@example.com
Skills
ChipotleVisible DeterrentClient FacilitySurveillance EquipmentSales FloorRetail SalesLobby AreaAccurate Food OrdersFood ServiceCommunication
 
 
Employment History
Assistant Manager/Shift Manager2018 - Present
StarbucksNew York, NY
  • Provide exceptional prompt customer service, quality beverages and products, multi-task in a high energy, fast paced environment.
  • Supervised baristas, managed store operations and responsible for bank deposits Assisted in new store launch location in Marblehead, MA
  • Supervised staff of 6 Oversaw meals Provided excellent customer service to Elk patrons.
  • Help open new stores by training new team members and store set ups.
  • Maintained and coordinated employee schedules * Trained new crew members that were hired.
Floor Supervisor2017 - 2018
StarbucksNew York, NY
  • Lead teams of 6 - 10 people at all times which dramatically improved my leadership and communication ability.
  • Assisted in opening a new store location.
  • Store management, customer service, drink preparation, employee supervision, conflict management, end of dayaccounting, cashiering
  • Recommend beverage and food products based on customer's interests and product knowledge.
Security Officer2015 - 2017
U.S. SecurityHouston, TX
  • Greet and badge in all employees/contractors entering highly secured and regulated oil and gas facility.
  • Monitored the site through CCTV.
  • Establish and implement physical security requirements for protection of personnel and property within their control.
Crew Trainer2011 - 2015
Arby'sTulsa, OK
  • Provided quality customer service and food for guest Assisted with restaurant preparation and breakdown.
  • Drive through Frontline - taking orders Backline - Food preparation Register Stock Cleaning of facility Inventory records
  • Use cashier using excellent customer service to creat customers to keep coming back.
  • Open up the grill area train new employees the right way to work at mcdonalds.
Education
High School Diploma of null2011 - 2011
 
 
Helen Wallace
Assistant Manager/Shift Manager
Contact Information
Fort Worth, TX
(930) 555-5550
hwallace@example.com
Skills
  • CPR
  • Positive Shopping
  • CPT
  • Patient Care
  • Company Policies
  • Company Standards
  • Cost Control
  • Mcdonalds
  • Quality Products
  • Insurance Forms
 
 
Employment History
Assistant Manager/Shift Manager2011 - Present
Jack in the Box
Fort Worth, TX
  • Cash handling/deposits, generating weekly employee schedules, Customer service, Training/Quality evaluations for staff.
  • Maintained high standards of customer service during high-volume, fast paced operations.
  • Assist with building sales by effective communication and motivation of staff in a team environment.
  • Spearheaded cross-functional initiative to achieve excellent customer service and clean store appearance.
Shift Manager2009 - 2011
Pizza Hut
Dallas, TX
  • Rotate food products according to expiration time and date.
  • Assist Manager with all aspects of store management Independently open and close store operations.
  • Create schedules and inventory orders * Handle all money and deposits * Supervised up to 30 staff members at once
Medical Assistant2007 - 2009
Henrich Carter F MD
Chapel Hill, NC
  • Ensured smooth patient flow, prepared exam rooms and assisted physicians with exams and minor procedures.
  • Prepare patients for pre-op/physical including EKG, urinalysis & eye exam.
  • Performed all EKG's, injections, breathing treatments, ear irrigations, and physical exams.
  • Perform EKG, Holter monitors, ABI and spirometry testing.
  • Maintained accurate and complete filing of medical documentation in medical records/ folders.
  • Provide excellent patient and customer service Schedule appointments and procedures for 13 different providers Verify patient benefits
Medical Assisting Extern2006 - 2007
Henrich Carter F MD
Chapel Hill, NC
  • Maintain record of specimen collection and properly package for lab shipment.
  • Prepare patient for exercise stress test, EKG, and 24 hour holter monitoring.
  • Enter patient demographics into the electronic chart.
  • Maintained patient records, distributed mail, answered patient inquiries and provided general office support.
Education
Certificate of Biology2005 - 2006
University of North Carolina at Chapel Hill
Chapel Hill, NC
 
 
Natalie Davis
Assistant Manager/Shift Manager
Contact Info
Las Vegas, NV
(960) 555-3625
ndavis@example.com
Skills
Different Orders
Extra Help
Loss Prevention
Security Services
Store Management
Customer Service
Drink Orders
Role Model
Kitchen Equipment
Surveillance Equipment
Employment History
Assistant Manager/Shift Manager2018 - Present
Del TacoLas Vegas, NV
  • Communicated with general manager regarding corporate business objectives, issues and enhancement in restaurant operations.
  • Lead teams of five or more to collaboratively provide excellent customer service in QSR Control food and labor costs.
  • Manage restaurant in accordance with company policies and procedures.
Floor Supervisor2017 - 2018
Jack in the BoxLas Vegas, NV
  • Supervised employees, and monitored daily numbers to ensure achievement of daily sales goals.
  • Interviewed, hired and trained new quality customer service representatives.
  • Worked with outside vendor in implantation of new POS system.
  • Ordered special inventory and was responsible for customer service.
Security Officer2011 - 2017
Century Martial ArtsLas Vegas, NV
  • Provide Accurate and Complete Documentation and Processing of SCI Candidates in Accordance with External Customer Requirements.
  • Maintained control systems, visitor management systems and CCTV systems as needed.
  • Worked at the UPS Facility, Marriott Suites and IKEA Furniture for various assignments in an uptown and fast pace environment.
  • Prevent theft property damage...customer service insured employees and customers safety call police for emergency calls
  • Watch for irregularities, such as security breaches, facility and safety hazards, and emergency situations.
Crew Trainer2007 - 2011
McDonald'sLas Vegas, NV
  • Helped train the drive-thru area and helped train new crew.
  • Guaranteed positive customer experiences and helped to resolve all customer complaints.
Education
High School Diploma of null2007 - 2007
 

What Should Be Included In An Assistant Manager/Shift Manager Resume

1

1. Add Contact Information To Your Assistant Manager/shift Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Assistant Manager/Shift Manager Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Assistant Manager/Shift Manager Resume Relevant Education Example #1
Certificate In Biology 2014 - 2016
University of North Carolina at Chapel Hill Chapel Hill, NC
Assistant Manager/Shift Manager Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create An Assistant Manager/Shift Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Assistant Manager/Shift Manager
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Assistant Manager/shift Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Floor Supervisor
CVS Health
  • Prepared and submitted biweekly payroll reports.
  • Moved to Florida to open CVS market on the Gulf Coast, with core CVS experience.
  • Recognized for motivating an engaged team to provide quality operations through demonstrating initiative and leading by example.
  • Helped implement CVS new customer service campaign called GOT Heart.
  • Learned Policies and regulations of CVS and implemented it to improve shift performance.

Work History Example # 2
Assistant Manager/Shift Manager
Burger King
  • Exhibited compassionate care and communication with regard to issues of death and dying.
  • Operated POS system, cashier, some truck ordering, assisted in inventory procedures, deposits, ensure customer and food safety
  • Provided effective security handling of company funds and daily cash deposits.
  • Managed crew of 4 - 7 people at a time, assigned positions, resolved customer and employee issues.
  • Certified by ServSafe National Restaurant Association.

Work History Example # 3
Certified Nursing Assistant
AT HOME HEALTH CARE
  • Certified Nursing Assistant (CNA) - Georgia Health Partnership Cardiopulmonary Resuscitation and First Aid - American Heart Association
  • Provided transportation,assistance and companionship to clients.
  • Cared for father diagnosed with Dementia Dispensed and ordered medication Scheduled appointments Paid bills and made sure the household ran smoothly Shipping/Receiving
  • Provided assistance to clients that included personal grooming, medical appointments, medication assistance, housekeeping, shopping and companionship
  • Gained knowledge and experience working with clients with Alzheimer's and Dementia, catheter care and Hoyer Lifts.

Work History Example # 4
Nurses' Aide
AT HOME HEALTH CARE
  • Maintained CPR and Adult First Aid certifications
  • Trained new employees I have completed circle of care, and dementia training
  • Cared for elderly and Alzheimer's Residents Assisted staff Hours: One week afternoons and evenings
  • Processed Release of Information requests received from hospitals, clinics, doctor's offices, disability offices, attorney's offices.
  • Worked in the Alzheimer's and dementia units.

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5

5. Highlight Your Assistant Manager/Shift Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your assistant manager/shift manager resume:

  1. Certified Nurse Assistant (CNA)
  2. Medical Assistant
  3. Certified Master Safe Technician (CMST)
  4. Food Safety Manager Certification
  5. Certified Professional - Food Safety (CP-FS)
  6. Certified Management Accountant (CMA)
  7. ServSafe Food Protection Manager Certification

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021