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Assistant manager/shift manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Assistant manager/shift manager example skills

Below we've compiled a list of the most critical assistant manager/shift manager skills. We ranked the top skills for assistant manager/shift managers based on the percentage of resumes they appeared on. For example, 13.2% of assistant manager/shift manager resumes contained customer service as a skill. Continue reading to find out what skills an assistant manager/shift manager needs to be successful in the workplace.

15 assistant manager/shift manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant manager/shift managers use customer service:

Monitored restaurant and took appropriate action to ensure customer service standards were exceeded while minimizing labor time and increasing revenue.
Well-developed communication skills demonstrated through extensive customer service, and positive interaction with individuals at all levels.

2. Cleanliness

Here's how assistant manager/shift managers use cleanliness:

Maintained total restaurant cleanliness for every shift would have a clean facility for transaction
Facilitate a high level of QHC (Quality, Health, and Cleanliness) throughout the business.

3. Food Safety

Here's how assistant manager/shift managers use food safety:

Fulfilled my food safety education and received my certificate.
Obtained a Food Safety Certification.

4. Employee Engagement

Here's how assistant manager/shift managers use employee engagement:

Improved employee engagement on the store's annual AOS survey through servant leadership and open door communication.

5. Customer Satisfaction

Here's how assistant manager/shift managers use customer satisfaction:

Investigated and resolved food / beverage quality and service complaints, ensuring customer satisfaction and repeat business.
Managed all day-to-day restaurant operations while ensuring customer satisfaction, quality assurance and process efficiency.

6. Guest Service

Here's how assistant manager/shift managers use guest service:

Adhered to established department and property policies and procedures regarding guest service standards.
Directed initiatives to achieve positive guest service.

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7. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how assistant manager/shift managers use food service:

Enforced and followed proper hygiene and food service standards.
IraqSupervised one junior non-commissioned officer and four enlisted personnel; evaluated Food Service Operations performed by KBR and Renaissance Service personnel.

8. Excellent Guest

Here's how assistant manager/shift managers use excellent guest:

Provide excellent guest satisfaction and increase productivity standards by utilizing available resources.
Provide excellent guest service whenever assisting a customer.

9. Inventory Management

Here's how assistant manager/shift managers use inventory management:

Conducted inventory management and recapped end of the month sales and inventory TY vs. LY.
Inventory Management: Catalogs food off of the truck into the store.

10. Labor Costs

Labor cost is the total of all financial expenses incurred during the production of a product or in the services rendered by a company. This includes wages paid to workers directly, benefits, health care, meals, training, and payroll taxes involved in the process. It also include indirect expenses on labor which is why it's divided into direct and indirect wages.

Here's how assistant manager/shift managers use labor costs:

Managed profits by controlling food, beverage and labor costs on a daily basis.
Monitored and controlled labor costs/ reacted to loss prevention programs to protect store assets.

11. Customer Complaints

Here's how assistant manager/shift managers use customer complaints:

Supervised up to 6 employees resulting in increased profit, acknowledged clients concerns and consistently initiated action to resolve customer complaints.
Assist with customers, handle any customer complaints, answer phone calls, organize paperwork, etc.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how assistant manager/shift managers use payroll:

Processed payroll and oversaw scheduling to ensure coverage and efficiency while monitoring labor figures.
Verified weekly overtime records for department to ensure payroll remained within budget.

13. Food Preparation

Here's how assistant manager/shift managers use food preparation:

Sanitized utensils and food preparation area, performed inventory in compliance with company standards.
Supervised and coordinated activities of cooks and workers engaged in food preparation

14. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how assistant manager/shift managers use pos:

Run POS system, cash handling, make deposits, serve safe certified
Performed accurate POS transactions; received call-in orders.

15. Safety Standards

Here's how assistant manager/shift managers use safety standards:

Inspected premises of assigned area to ensure that adequate security existed, safety standards, environmental codes and ordinances.
Assumed responsibility for all food and purchasing inventory control, ensuring that safety standards were met.

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What skills help Assistant Manager/Shift Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on assistant manager/shift manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all assistant manager/shift managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What hard/technical skills are most important for assistant manager/shift managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What assistant manager/shift manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young assistant manager/shift managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for an assistant manager/shift manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of assistant manager/shift manager skills to add to your resume

The most important skills for an assistant manager/shift manager resume and required skills for an assistant manager/shift manager to have include:

Customer Service
Cleanliness
Food Safety
Employee Engagement
Customer Satisfaction
Guest Service
Food Service
Excellent Guest
Inventory Management
Labor Costs
Customer Complaints
Payroll
Food Preparation
POS
Safety Standards
Casino Floor
Bank Deposits

Internal Controls
Restaurant Operations
Financial Reports
Guest Complaints
Inventory Control
Performance Reviews
Table Games
Member Development
Computer System
Food Quality
Store Operations
Safety Regulations
Food Orders
Cash Drawers
Customer Orders
Safety Procedures
Sales Floor

Product Quality
Truck Orders
Sales Reports
Leadership
Customer Inquiries
Inventory Counts
Customer Relations
Cash Control
Store Sales
Bank Runs
Quality Customer Service
Food Products
Food Cost
Customer Issues
Employee Scheduling
Credit Transactions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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