What Does an Assistant Office Manager Do?

An assistant office manager's role is to perform administrative and management support-related tasks. Most of the responsibilities revolve around gathering information and maintaining a database, preparing presentations and processing necessary documents, arranging schedules and appointments, and taking charge of the procurement of office supplies. Furthermore, an assistant office manager may take part in maintenance activities and decisions, devise plans to maximize space, improve the office environment, and even attend meetings on behalf of the manager.

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Assistant Office Manager Responsibilities

Here are examples of responsibilities from real assistant office manager resumes representing typical tasks they are likely to perform in their roles.

  • Communicate Medicare and Medicaid benefits and regulations with patients.
  • Provide customer service to residents and family members in Medicaid process.
  • Maintain current patient demographic and insurance information, and ensure strict confidentiality of patients' records in accordance with HIPAA regulations.
  • Reduce overhead by thousands of dollars for waste management and EHR yearly cost with Aprima.
  • Review all diagnosis on the encounter forms to make sure that ICD-10 codes are used properly.
  • Organize patient information, insurance paperwork, and patient file management; closely follow and monitor HIPAA regulations.
  • Verify all transactions process for future reservations.
  • Check wholesale & individual reservations for accurate accounting and reporting.
  • Establish procedures and train co-workers on use of internet-base database of PowerPoint presentations.
  • Prepare expense reports, spreadsheets, PowerPoint presentations, correspondence and organizational charts.
  • Maintain a working knowledge of medical terminology exercise to record and interpret patients' information.
  • Facilitate the management in completing general formalities relate to the patients such as insurance and medical report
  • Assist companies corporate with A/R and A/P issues and goals.
  • Review and approve KRONOS for processing by payroll department.
  • Coordinate AR month-end closing activities.
Assistant Office Manager Traits
Interpersonal skills
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.
Organizational skills
Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace.
Writing skills
Writing skills is important when it comes to clearing expressing yourself in any written document.

Assistant Office Manager Jobs You Might Like

  • High Paying Assistant Office Manager Jobs - $59K and Up
  • Entry Level Assistant Office Manager Jobs
  • Part Time Assistant Office Manager Jobs
  • Actively Hiring
  • No Degree Assistant Office Manager Jobs
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Assistant Office Manager Job Description

Perhaps the hardest question to answer when deciding on a career as an assistant office manager is "should I become an assistant office manager?" You might find this info to be helpful. When compared to other jobs, assistant office manager careers are projected to have a growth rate described as "decline" at -7% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a assistant office manager by 2028 is -276,700.

On average, the assistant office manager annual salary is $43,074 per year, which translates to $20.71 an hour. Generally speaking, assistant office managers earn anywhere from $31,000 to $59,000 a year, which means that the top-earning assistant office managers make $32,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become an assistant office manager. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include an administrative assistant, senior office assistant, manager's assistant/administrative assistant, and office manager/administrative assistant.

Learn More About Assistant Office Manager Job Descriptions

Assistant Office Manager Jobs You Might Like

12 Assistant Office Manager Resume Examples

Build a professional assistant office manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your assistant office manager resume.

 
Bobby Lawrence
Assistant Office Manager
Contact Information
New York, NY
(280) 555-3162
Skills
  • Personnel Files
  • Customer Service
  • Meditech
  • Facility
  • Secretarial Support
  • Student Workers
  • Emergency
  • Confidential Information
  • Front Office
  • Word Processing
Employment History
Assistant Office Manager
2018 - Present
H&R Block
New York, NY
  • Pioneer customer relations and retention efforts and ensure all associates and office activities were in-line with company policies and mission.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Serve customers, train employees, prepare weekly staff meeting, accepted shipments, bank deposits.
  • Provided guest services in a highly professional manner by greeting and welcoming guest kindly, politely and by their names.
  • Advised the President on revisions to office procedures and supervision of brokers.
Office Manager/Administrative Assistant
2008 - 2018
Jackson Hewitt
New York, NY
  • Handle staffing, local employee relations, marketing and general office functions.
  • Organize and coordinate all aspects of special events.
  • Maintained the vacation, sick, and floating holiday leave balances, as well as personnel files and records.
Executive Secretary
1999 - 2008
Randstad USA
Cincinnati, OH
  • Assisted with event planning for Nobel Laureates and coordinated special events and meetings.
  • Perform administrative tasks for production of project reports and put together meeting materials.
  • Provide executive level support to busy Consultant, including travel arrangements, scheduling meetings and special events and processing expenses.
  • Produced legal documents for all attorneys.
  • Distribute documentation of notes and action items to Divisional staff.
Administrative Office Assistant
1997 - 1999
Randstad USA
Cincinnati, OH
  • Provided temporary administrative assistance and customer service for Ryder Truck corporate company.
  • Managed calendar, international and domestic travel arrangements and T&E's.
  • Spearheaded the creation of a formal Human Resources department Wrote Employee Handbook clearly and concisely detailing company policies.
  • Performed responsible and difficult clerical, typing, word processing and data entry.
  • Communicated and worked with international staff members, NGOs and companies, and international governmental entities in both English and Spanish.
  • Created over 10,000 sample packets for customer and sales rep distribution.
Education
High School Diploma
1997 - 1997
 
 
Anna Lawrence
Assistant Office Manager
Contact Info
San Diego, CA
(700) 555-2104
Skills
Customer ServiceStudent LearningSmall GroupsClassroom ManagementData EntryChildhoodAGE GroupsSpecial EducationOffice ProceduresPayroll
Employment History
Assistant Office Manager
2020 - Present
D-R SERVICES
San Diego, CA
  • Created, filed and maintained computerized database of patient's medical records.
  • Resolve all insurance payment issues and claim issues with insurance companies.
Lead Teacher
2013 - 2020
YMCA of Greater Indianapolis
San Diego, CA
  • Utilize ESL methodologies during instruction to provide a learning classroom environment where students effectively acquire academic content knowledge.
  • Conducted student evaluations as well as parent-teacher conferences.
  • Certified in CPR, First Aid for adults and children.
Office Assistant
2012 - 2013
Kelly Services
San Diego, CA
  • Researched and updated insurance information in the Meditech computer system.
  • Direct phone calls Create and organize files Train new employees on office procedures Process contracts and enter data
  • Interacted with insurance companies for authorization and filing of claim forms.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured compliance with all national and state safety procedures and standards.
Customer Service Clerk
2010 - 2012
Office Depot
San Diego, CA
  • Provide exceptional guest service by greeting customers, anticipating and fulfilling their needs.
  • Handle customer complaints and problems while portraying a positive image of the store and fellow associates.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Prepare change orders & daily bank deposits.
Education
Bachelor's Degree Early Childhood Education
2007 - 2010
Ashford University
San Diego, CA
 
 
Keith Payne
Assistant Office Manager
Secaucus, NJ
(450) 555-5537
Experience
Assistant Office Manager2017 - Present
The Jewish Board•Secaucus, NJ
  • Enforced the transparency, accountability, and performance of strategic projects within the Project Management Office.
  • Coordinated all office functions including supply management, filing, and event planning.
  • Collaborated in financial management functions including development of monthly/annual financial statements, financial forecasts, and budget variances.
  • Balance Daily Deposits Generate, daily, weekly and monthly reports facilitate appointments by phone and in person scheduling appointments Ross stores
  • Addressed patient eye care needs Repaired and sold eyewear, Supply Ordering, Inventory Negotiated with insurance companies over claims
Executive Assistant2010 - 2017
Ernst & Young•Secaucus, NJ
  • Supported staff with data entry, filing, processing mail, answering telephone calls and bookkeeping.
  • Planned and initiated meetings, conference calls, and WebEX videoconferences.
  • Managed complex meeting and travel arrangements for five partners.
  • Maintained three executives' busy appointment schedule by planning and scheduling meetings, conferences, and travel.
  • Managed Executives daily personal and business schedules, clients meetings, national and international conferences and travel arrangements.
  • Handle various personal requests for EVP & SVP.
Human Resources Coordinator2009 - 2010
United Parcel Service•New York, NY
  • Developed effective recruitment strategies that attract top-level talent to fill open positions.
  • Administered company policies and benefits to union and non-union employees on a weekly basis and conducted new hire orientation training.
  • Oversee and execute HR processes including new-hire orientation and assimilation, transfers, promotions, exit interviews, and terminations/resignations.
Human Resources Clerk2007 - 2009
Macy's•New York, NY
  • Communicate with Corporate Disability Office regarding FMLA and Workers Compensation issues.
  • Assisted the Human Resources manager in gathering and filing personal information on new employees.
  • Audited and corrected job descriptions, medical and personnel files, non-compete agreements, and the HRIS system Sage.
  • Managed over 75 personnel files according to policy and federal and state law and regulations.
Skills
Strength ManagementDisciplinary ActionsCompany PoliciesDisciplinary ProceduresScheduling MeetingsGreeting VisitorsTelephone CallsProject ManagementPhone ScreensAction Items
Education
Bachelor's Degree Business2004 - 2007
University of Maryland - College Park•College Park, MD
 
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Assistant Office Manager Skills and Personality Traits

We calculated that 24% of Assistant Office Managers are proficient in Customer Service, Patients, and Financial Statements. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.

We break down the percentage of Assistant Office Managers that have these skills listed on their resume here:

  • Customer Service, 24%

    Delivered efficient and professional administrative and clerical service to supervisors; provided excellent customer service to external and internal customers.

  • Patients, 16%

    Facilitated the management in completing general formalities related to the patients such as insurance and medical report

  • Financial Statements, 5%

    Reconcile journals and schedules to build monthly financial statements for General Motors and corporate management.

  • Front Desk, 4%

    Supervised Front Desk and Receptionist in the performance clerical and administrative tasks to ensure efficient and effective operations.

  • Appointment Scheduling, 3%

    Covered office managerial related duties including: administrative/clerical work, client appointment scheduling, employee scheduling, and general accounting practices.

  • Office Equipment, 3%

    Worked with building managers to address maintenance requests, ensuring optimal functionality of office equipment.

Some of the skills we found on assistant office manager resumes included "customer service," "patients," and "financial statements." We have detailed the most important assistant office manager responsibilities below.

  • Interpersonal skills can be considered to be the most important personality trait for an assistant office manager to have. According to a assistant office manager resume, "secretaries and administrative assistants interact with clients, customers, or staff" assistant office managers are able to use interpersonal skills in the following example we gathered from a resume: "initiated customer service via phone, fax, and interpersonal communication. "

  • Another commonly found skill for being able to perform assistant office manager duties is the following: organizational skills. According to a assistant office manager resume, "secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently." Check out this example of how assistant office managers use organizational skills: "praised for successfully maintaining customer relationships and building customer confidence through proven communication, time-management and organizational skills. "

  • Another skill that is quite popular among assistant office managers is writing skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a assistant office manager resume: "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers" This example from a resume shows how this skill is used: "reconciled bank statements, made deposits, and controlled the writing of off-line accounts payable checks. "

    • See the full list of assistant office manager skills.

    Before becoming an assistant office manager, 45.1% earned their bachelor's degree. When it comes down to graduating with a master's degree, 4.3% assistant office managers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some assistant office managers have a college degree. But about one out of every five assistant office managers didn't attend college at all.

    Those assistant office managers who do attend college, typically earn either a business degree or a accounting degree. Less commonly earned degrees for assistant office managers include a psychology degree or a health care administration degree.

    Once you're ready to become an assistant office manager, you should explore the companies that typically hire assistant office managers. According to assistant office manager resumes that we searched through, assistant office managers are hired the most by Aspen Dental, TPI, and My Community Dental Centers. Currently, Aspen Dental has 151 assistant office manager job openings, while there are 25 at TPI and 5 at My Community Dental Centers.

    Since salary is important to some assistant office managers, it's good to note that they are figured to earn the highest salaries at Cambridge Associates, Supermicro, and Baptist Health South Florida. If you were to take a closer look at Cambridge Associates, you'd find that the average assistant office manager salary is $106,269. Then at Supermicro, assistant office managers receive an average salary of $75,555, while the salary at Baptist Health South Florida is $64,263.

    View more details on assistant office manager salaries across the United States.

    Some other companies you might be interested in as a assistant office manager include H&R; Block, State Farm, and Jackson Hewitt. These three companies were found to hire the most assistant office managers from the top 100 U.S. educational institutions.

    The industries that assistant office managers fulfill the most roles in are the health care and insurance industries. But the highest assistant office manager annual salary is in the finance industry, averaging $50,341. In the hospitality industry they make $49,464 and average about $46,541 in the professional industry. In conclusion, assistant office managers who work in the finance industry earn a 32.4% higher salary than assistant office managers in the retail industry.

    The three companies that hire the most prestigious assistant office managers are:

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    Assistant Office Manager Jobs You Might Like

    • High Paying Assistant Office Manager Jobs - $59K and Up
    • Entry Level Assistant Office Manager Jobs
    • Part Time Assistant Office Manager Jobs
    • Actively Hiring
    • No Degree Assistant Office Manager Jobs
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    What Administrative Assistants Do

    Administrative assistants, or admin assistants, do general clerical and administrative activities. Their duties involve organizing and maintaining files and records, preparing documents, scheduling meetings and appointments, and providing general support in the office. Administrative assistants handle incoming and outgoing official correspondences, take minutes of important meetings and manage calls to the main office number. They also assist executives in providing structure to their day by managing their schedule, drafting e-mails, and other activities that executives may need assistance in. Administrative assistants should have the following skills: organizing, business writing, decision-making, and communication.

    In this section, we compare the average assistant office manager annual salary with that of an administrative assistant. Typically, administrative assistants earn a $8,129 lower salary than assistant office managers earn annually.

    Even though assistant office managers and administrative assistants have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, financial statements, and front desk in the day-to-day roles.

    There are some key differences in responsibilities as well. For example, an assistant office manager responsibilities require skills like "patients," "appointment scheduling," "patient care," and "insurance claims." Meanwhile a typical administrative assistant has skills in areas such as "data entry," "database management," "provides administrative support," and "scheduling appointments." This difference in skills reveals how truly different these two careers really are.

    On average, administrative assistants reach similar levels of education than assistant office managers. Administrative assistants are 0.0% more likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Senior Office Assistant?

    A senior office assistant performs clerical support tasks to maintain the smooth flow of operations in an office. Their responsibilities typically include supervising junior assistants, conducting research and analysis, preparing and processing documents, answering calls and correspondence, arranging schedules and events, confirming appointments, and helping staff as needed. They must also maintain an active communication line with different departments and participate in various projects. Moreover, as a senior office assistant, they must lead and serve as a role model to junior office assistants, all while implementing and promoting the company's policies and regulations.

    The next role we're going to look at is the senior office assistant profession. Typically, this position earns a lower pay. In fact, they earn a $8,992 lower salary than assistant office managers per year.

    A similarity between the two careers of assistant office managers and senior office assistants are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "patients," and "front desk. "

    But both careers also use different skills, according to real assistant office manager resumes. While assistant office manager responsibilities can utilize skills like "financial statements," "appointment scheduling," "quickbooks," and "accounts receivables," some senior office assistants use skills like "data entry," "payroll," "office assistants," and "clerical support."

    On average, senior office assistants earn a lower salary than assistant office managers. There are industries that support higher salaries in each profession respectively. Interestingly enough, senior office assistants earn the most pay in the technology industry with an average salary of $36,531. Whereas, assistant office managers have higher paychecks in the finance industry where they earn an average of $50,341.

    In general, senior office assistants study at similar levels of education than assistant office managers. They're 0.4% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.

    How a Manager's Assistant/Administrative Assistant Compares

    A manager's assistant, or administrative assistant, is responsible for providing support to the management by performing administrative and clerical tasks as needed. Some of the administrative assistant's duties include receiving and responding to customer's inquiries and concerns through e-mail, phone calls, and personal visits, scheduling meetings or important events, generating operations reports, keeping records of the company's expenses, and monitoring office supplies. An administrative assistant must have exceptional work ethics and time-management skills, as well as the ability to multi-task to perform multiple tasks under minimal supervision.

    The manager's assistant/administrative assistant profession generally makes a higher amount of money when compared to the average salary of assistant office managers. The difference in salaries is managers's assistant/administrative assistant making $1,116 higher than assistant office managers.

    By looking over several assistant office managers and managers's assistant/administrative assistant resumes, we found that both roles utilize similar skills, such as "customer service," "financial statements," and "front desk." But beyond that the careers look very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from assistant office manager resumes include skills like "patients," "appointment scheduling," "patient care," and "insurance claims," whereas a manager's assistant/administrative assistant might be skilled in "loss prevention," "purchase orders," "sales floor," and "inventory management. "

    Interestingly enough, managers's assistant/administrative assistant earn the most pay in the manufacturing industry, where they command an average salary of $45,900. As mentioned previously, assistant office managers highest annual salary comes from the finance industry with an average salary of $50,341.

    Managers's assistant/administrative assistant are known to earn similar educational levels when compared to assistant office managers. Additionally, they're 1.2% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.

    Description Of an Office Manager/Administrative Assistant

    An office manager, also known as an administrative ssistant, is responsible for overseeing the workflow in an office or department. An office manager's duties mostly revolve around performing clerical tasks, such as organizing and maintaining accurate schedules and documentation, obtaining office supplies and equipment, arranging meetings and appointments, preparing reports and evaluations, and handling calls and other forms of correspondence. Furthermore, an office manager serves as the contact person for different departments. Therefore it is crucial to maintain an active line of communication and coordination at all times.

    Office managers/administrative assistant tend to earn a lower pay than assistant office managers by about $4,003 per year.

    While both assistant office managers and office managers/administrative assistant complete day-to-day tasks using similar skills like customer service, financial statements, and front desk, the two careers also vary in other skills.

    Each job requires different skills like "patients," "appointment scheduling," "patient care," and "patient appointments," which might show up on an assistant office manager resume. Whereas office manager/administrative assistant might include skills like "data entry," "purchase orders," "scheduling appointments," and "real estate."

    Now, let's take a closer look at the financials in each career. The professional industry tends to pay more for office managers/administrative assistant with an average of $39,721. While the highest assistant office manager annual salary comes from the finance industry.

    In general, office managers/administrative assistant reach similar levels of education when compared to assistant office managers resumes. Office managers/administrative assistant are 0.3% less likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.

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    What Similar Roles Do

    Updated October 2, 2020