Assistant office teacher job description

Responsible for supporting patient flow in an unit or department to include: 1) registration, 2) scheduling, and 3) billing information coordination, 4) medical records and 5) data entry. Responsible for routine problem resolution, assistance with patient flow coordination and initiation of follow-up with appropriate staff as needed.
Registration

Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications. Responsible for the patient registration process (check in and check out) for a unit or department. Assist patients with forms obtaining all necessary insurance information and signatures as needed. Coordinate with Pre-Access to provide billing information necessary for pre-certification and billing. Monitor and follow-up on additional pre-authorizations for on-going patient services needed and communicate additional pre-certification needs to Pre-Access staff. May collect co-pay/co-insurance/deductible based on insurance plan(s). Specifically, answering phones, assisting patients with questions and problems, and accepting/relaying messages. Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPPA laws.

Customer Service & Problem Resolution

Resolve routine patient problems and complaints on a timely basis. Handles conflict with customers constructively and appropriately. Initiate further follow-up with appropriate staff member(s).

Scheduling

Schedule surgical/non-surgical procedures, tests, therapy, referrals, appointments, and services ensuring accuracy of data entered into scheduling system in a timely manner. Support patient scheduling systems in conjunction with clinical and medical staff and patient information. Communicate schedule updates, i.e., cancellations, changes, and delays to appropriate staff/patients/family members/visitors. Responsible for cancelling and rescheduling patients when necessary to ensure appropriate medical treatment and/or testing.

Medical Records

Prepare patient charts/records, reviews reports, formas and all correspondence in order to maintain legible and timely records regarding patient care. Maintains appropriate computer downtime procedures for clinical documentation. Coordinate scanning and storage of medical records.

Clerical

Utilize computer system to maintain reports, files, records, and correspondence. Prepares and types correspondence, memos, reports, minutes and letters. Position may require data entry into multiple databases.

Performs other duties as assigned. May perform Support Tech job duties as needed. Assist with maintaining par levels by preparing purchase orders and utilization of computer-based systems.

Qualifications

Education, Credentials, Licenses:

High school graduate or GED

Secretarial related courses

Specialized Knowledge:

Medical terminology

Ability to type 40-80 wpm

Communication skills (verbal and written)

Maintain patient confidentiality

Organization and prioritization skills

Kind and Length of Experience:

6 months related experience including: 1) computer software, 2) scheduling, 3) charting, 4) filing, 5) telephone etiquette, and customer service.

**Overview**

At the Kennedy Krieger School: Greenspring Campus High School, our mission is to empower students with diverse abilities to learn and develop lifelong skills while providing a safe and nurturing educational environment staffed by highly skilled, collaborative and dedicated professionals working in partnership with the home, workplace and community.

Our 11-month program focuses on building essential skills based on standards and curricula identified by the Maryland State Department of Education. In addition, instruction in art, music, physical education and fitness, health, life and social skills, career exploration and development and vocational skills round out the course of study.

We are a nonpublic special education day program approved by the Maryland State Department of Education.

The **Assistant Teacher** will support the teachers who serve a varied population of students. The staff member assists with the implementation of the program as outlined in the IEP of each student. This staff member assists with adapting instruction that meets the individual academic, medical, developmental, and technological needs of the students. This staff member will fulfill all teacher duties and responsibilities in the periodic absence of the teacher. It is understood that this staff member may be expected to assume all teacher duties during extended absences of a teacher.

**Responsibilities**

1. Assist with the implementation of instruction in accordance with students' IEPs, in cooperation with a supervising teacher, using effective strategies for academic and behavioral success.

2. Prepare for, and participate in parent conferences and interdisciplinary team meetings.

3. Assume responsibilities during after school emergencies including but not limited to student supervision, phone communication, and written documentation.

4. Provide support and leadership for curricular and extra-curricular activities, special events, and projects that support student-life and promote a positive school experience.

5. Complete instructional-related duties as assigned by supervising teachers and administrators.

6. Provide independent instruction, supervision, and classroom management in the absence of the supervising teacher.

7. Implement behavioral protocols/assignments for students during instructional and non-instructional times.

8. Utilize instructional and non-instructional times in a professional manner in keeping with administrative guidelines.

9. Participate in and contribute to in-service training and staff meetings in a professional and collegial manner.

10. Assist with the implementation of technology in instructional design and delivery in accordance with supervising teacher's directions.

**Qualifications**

**EDUCATION:**

Bachelor's degree is required.

**EXPERIENCE:**

Previous experience working with children with developmental disabilities is highly preferred.

**RELATED TRAINING:**

PCM or CPI training will be provided by the department, according to the individual program requirements. Employee must achieve and maintain certification (at the "Practitioner" level or higher for PCM) according to the timeline established within the departmental policy.

**Benefits**

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies! In addition, we offer rich professional development opportunities.

EOE/M/F/D/V

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**Vacancy ID** _7103_

**Pos. Category** _Special Education_

**Job Location : Street** _3825 Greenspring Avenue_

**\# of Hours** _40.00_

**_Job Locations_** _US-MD-Baltimore_

**Pos. Type** _Regular Full Time_

**Department : Name** _Special Education - High School_

Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet

Job Title:
Office Assistant V, Law Registrar

Job Summary:
The University of San Francisco School of Law is seeking an adaptable, dependable, detail-oriented, and responsive individual with strong collaborative and customer service skills to assist the Law Registrar's Office in providing a welcoming and problem-solving approach to law students, staff and faculty. The successful candidate will be an integral part of providing comprehensive, timely customer service, and completing multi-part document and data requests from internal and external constituents. The Office Assistant is a key member of the Law Registrar team and reports to the Law Registrar.

Full Job Description:

Job Responsibilities:

• Serves as a first contact in an office with heavy student and faculty traffic.
• Interacts with and provides service to and serves as a resource for staff, faculty, and students in interpreting policies and procedures related to all registrar services and programs.
• Provides excellent customer service to students, faculty, staff, and alumni via telephone, in-person, and email inquiries.
• Receives, screens, and generates correspondence and processes forms such as transcript requests, letters of good standing, enrollment verifications, graduation verification, character & fitness certifications, bar certifications, etc. from students, faculty, and staff in relation to students' academic records.
• Provides room scheduling software training and acts as a liaison to faculty, staff, and students by providing them assistance and room booking policy and procedural information; processes room requests and responds to room inquiries, and manages the room request email account.
• Update, maintain, and review office forms, looking for ways to improve the process, efficiency, and expand the use of technology to aid the ease and submission of forms.
• Provide staff support for the major curricular functions including registration, final examinations, degree audit, degree conferral, room scheduling, diploma ordering, exam preparation and administration, grading preparation, verification and processing, and the collection and verification of book orders.
• Upkeep of Law Registrar bulletin board with relevant information, post and update office hours on front door and website.
• Maintain the Law Registrar's website including updating content and forms; ensure that posted information is accurate and timely.
• Create and maintain student mail folders including creating new folders for incoming students and replacing missing mail folders.
• Assists with all aspects of academic registration; generates class rosters and sends them to faculty during add/drop period.
• Collects and analyzes data in areas of responsibility: develops and presents data to more senior managers and executives.
• Participate in the purging and archiving of academic records.
• Assist in a myriad of tasks associated with examination preparation and administration, including the installation of examination software on laptop computers, setting up the proctor overhead screens for examinations, and assisting in preparing the completed examinations for pick-up by faculty.
• Sorts completed examination answers, checks completed examinations against the class roster, and advise the Registrar of any discrepancies.
• Serves as an alternate to other staff positions during periods of vacancies, vacation, and illness.
• May hire, train, arrange work and time schedules, and supervise a large number of proctors under the supervision of the Assistant Law Registrar and Law Registrar, checking proctor work for accuracy.
• Creates complex technical/statistical reports.
• Completes specific technical tasks in the database system management and payroll information management (for exam proctors).
• Acts as a liaison with outside agencies.
• Performs other duties as assigned.

Minimum Requirements:

• Understanding and commitment to USF's mission, vision, and values.
• Post high school education preferred. Experience in a Registrar's Office and higher education experience preferred.
• Training or experience equivalent to three years of increasingly responsible work experience or related education.
• Ability to delegate, train, and motivate and supervise supporting staff (exam proctors).
• Excellent customer services skills with the ability to establish effective working relationships with staff, faculty, department administrators, and the public.
• Experience with or the ability to work with a diverse student body, faculty and staff. Strong equity lens, cultural humility, and proven ability to work well in a diverse context.
• Excellent communication (both oral and written), interpersonal, organization, analytical skills required.
• Demonstrated familiarity or ability to learn and interpret policies and procedures; ability to provide accurate information and develop a thorough understanding of the Law School's Academic Policies, general regulations and office procedures, and correctly apply them to the tasks of maintaining the policies and procedures. Must be able to enforce policies while maintaining and communicating with a positive attitude and a helpful/pleasant demeanor.
• Ability to anticipate and recognize customer service needs and to translate those needs into effective customer service delivery, consistent with the Law School's general regulations and office procedures; must be customer service and team oriented.
• Must be a self-starter, able to work with minimal supervision while being productive and work as a team member.
• Ability to work on multiple long-term projects over a period of time while proving to be accurate, timely, productive, and demonstrating initiative and follow-through.
• Ability to adapt to and learn new electronic technology easily.
• Ability to adjust to (and be comfortable with) ever-changing and complex policies that may have a variety of complex exceptions to the rules or undefined areas.
• Assist in filing student record data, performing data entry.
• The ability to share responsibilities with others and work cooperatively with them to achieve both short and long term office goals.
• Detail orientation with good organizational skills.
• Ability to coordinate and prioritize multiple simultaneous tasks in an environment that is dateline driven and subject to frequent interruptions.
• Ability to recognize and maintain the confidentiality of records and to communicate necessary information while maintaining confidentiality in accordance with FERPA.
• Must be able to, concentrate and maintain a high level of productivity throughout the entire workday.
• Must be able to sit for extended periods of time for all of the workday.
• Additional duties as assigned.

Additional Knowledge, Skills, and Abilities:

• 10 finger touch key typing is preferred.
• Desktop computer proficiency: Create, revise and print MS Word documents (including mail merges and labels), Excel spreadsheets, and fillable PDF documents. Experience with Windows operating systems.
• Proficiency with e-mail, including opening and sending attached files.
• Advanced experience working in computer database systems, word processing, and spreadsheets software.
• Experience and proficiency in locating information and specific pages on the web.
• Familiarity with student data systems, preferably Banner.

Work Environment:

When classes are in session, the office is open from 8:30am - 7:00pm, Monday - Thursday, and Fridays from 8:30am to 5:00pm. This position requires working one night a week from 10:30am to 7:00pm to assist with office coverage and serves as an alternate to other staff positions, including covering evening office hours, during periods of vacancies, vacation, and illness. When classes are not in session, hours are from 8:30am to 5:00pm. Extended hours and weekend work are required during registration, final examination periods, and graduation.

Vacation/personal days are not allowed during peak production seasons (during the first three weeks or the last three weeks of the academic semester, during final examination periods (portions of November and May) or during intense grading periods. Must be able to move quickly up and down stairwells and carry a 5-15 pound box of supplies.

Special Instructions:

Please provide a cover letter, résumé, and three professional references.

Full-Time/Part-Time:
Full time

Pay Rate:
Hourly