Assistant product manager full time jobs - 71 jobs

Meta Product Management Leaders work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for extremely entrepreneurial Product Management Leaders to help innovate and execute product initiatives across the company and value moving quickly. This job description represents different full-time roles across Meta. **Required Skills:** Product Management, Director Responsibilities: 1. Lead a team through the ideation, technical development, and launch of innovative products 2. Attract, build, manage, and develop a talented team of product leaders with a broad range of experiences, perspectives, approaches, and backgrounds 3. Establish shared vision across the company by building consensus on strategies and priorities leading to product execution 4. Drive product development with a team of world-class engineers and designers 5. Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction 6. Define and analyze metrics that inform the success of products 7. Understand Meta's strategic and competitive position and deliver products that are recognized as best in the industry 8. Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm 9. Manage multiple products and priorities, scale teams, and ensure org is effective, healthy and set up for success by establishing clear and measurable goals **Minimum Qualifications:** Minimum Qualifications: 10. 12+ years of experience in Product Management and/or Product Design 11. 12+ years of experience working collaboratively with engineering, design and user research teams 12. 8+ years of experience hiring, managing, and developing both individual contributors and senior leaders 13. Critical thinking/analytical leadership experience 14. Experience presenting to senior executive audiences 15. BA/BS in Computer Science or related field **Preferred Qualifications:** Preferred Qualifications: 16. Experience in a consumer focused technology company 17. Experience building 0-1 products, platform/ecosystem products, or marketplaces **Public Compensation:** $249,000/year to $323,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

JobID: 210699101 JobSchedule: Full time JobShift: : Be a part of a flex team that provides support across product areas, assisting in building a healthy backlog and refining epics where there is a gap in resources or need. Work closely with product managers supporting scrum teams to ensure efficient and effective product development. As a product member on the Cash and Check Discovery & Flex team at JPMorgan Chase, you will play a crucial role in understanding and supporting the execution of our scalable discovery framework. You will lead efforts to foster strategic collaboration, drive program & initiative definition and execution, and enhance discovery efficiency and effectiveness. Your focus will be on promoting customer-centric discovery efforts, and ensuring seamless transition and integration of discovery outcomes to the execution team. Additionally, you will be part of a flex team that provides support across product areas, assisting in building a healthy backlog and refining epics where there is a gap in resources or need. Job Responsibilities * Understand and support the execution of a discovery framework to ensure consistency and efficiency across the organization * Collaborate effectively with cross-functional teams, stakeholders, and business users, including the QUAD, to align discovery efforts with organizational goals * Work closely with product owners & QUAD to define and decompose programs & initiatives into actionable features, ensuring alignment with business value * Ensure that discovery efforts are both effective and efficient, leveraging AI and automated tools to enhance the discovery process * Ensure smooth transition of discovery outputs to the delivery team, ensuring seamless integration and execution * Ensure that customer needs and experiences are central to all discovery efforts, driving strategic initiatives that enhance customer satisfaction * Engage with key stakeholders, including the QUAD, to communicate the value and impact of discovery efforts, driving buy-in and support for strategic initiatives * Monitor and evaluate the effectiveness of the discovery framework, making adjustments to improve outcomes and drive success * Maintain a discovery roadmap and ensure transparency on the status of the discovery phase to key stakeholders Required Qualifications, Capabilities, and Skills * 5+ years of experience or equivalent expertise in product management or a relevant domain area * Advanced knowledge of the product development life cycle & various functions supporting the life cycle including Design, Data & Analytics, Technology * Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management * Proven experience in supporting the execution of discovery frameworks and working collaboratively with cross-functional teams * Excellent problem-solving skills and the ability to think critically * Strong communication and stakeholder engagement skills to drive buy-in and support for strategic initiatives * Demonstrated prior experience working in a highly matrixed, complex organization

At Navista, our mission is to empower community oncology practices to deliver patient-centered cancer care. Navista, a Cardinal Health company, is an oncology practice alliance co-created with oncologists and practice leaders that offers advanced support services and technology to help practices remain independent and thrive. True to our name, our experienced team is passionate about helping oncology practices navigate the future. The **Manager, Analytics Product** will be responsible for building and leading a team of data scientists, data engineers and data analysts to develop end-to-end data commercial analytics and data science solutions. The ideal candidate will be a strategic product leader with a strong background in healthcare analytics, a deep understanding of commercial needs in oncology, and proven experience managing cross-functional technical teams. The Manager brings in a product mindset and leverages Agile practices to craft and drive iterations to support building new capabilities, addressing gaps and drive automations for Data Platforms and solutions. Additionally, the Manager brings in a Service Provider mindset, demonstrating exceptional interpersonal skills, strong leadership, and relationship management to build a strong and cohesive team that focuses on building new capabilities and operations. The Manager will work closely with business product owners, business leadership, and individual business users to consistent delivery and data operations. **_Responsibilities_** + Owns the end-to-end product development process, from discovery to post-launch analysis, ensuring timely delivery of high-quality products. + Acts as the IT solution owner for lighthouse projects, responsible for delivering solutions on time, with quality, and within budget. + Establishes operational processes to meet IT controls and applies lean/agile principles for continuous improvement and rapid prototyping of data science solutions. + Leads/Manages data transformation capabilities and operations for Analytics and AI/ML solutions, including planning, demand, and budgetary oversight for Data Platforms. + Oversees the financial aspects of the team, including cloud costs, SOWs, and staff augmentation approvals. + Champions a data-driven approach to product management, utilizing analytics to measure performance, identify improvements, and inform future product iterations. + Recruits, develops, mentors, and retains a high-performing, cross-functional team of Data Engineers, Full-Stack Engineers, Data Scientists, and QA specialists. + Fosters a collaborative and innovative team environment, providing clear direction, coaching, and ensuring accountability for results and professional growth. + Manages expectations and builds strong relationships with key business and IT stakeholders, acting as the primary liaison between technical teams and business. + Collaborates extensively with commercial, sales, marketing, and clinical teams to identify high-value business opportunities, gather requirements, and ensure product adoption. + Drives business outcomes by defining clear goals and metrics and effectively communicates complex data findings and recommendations to influence action across diverse audiences. **_Qualifications_** + 8-12 years of experience in product development, with at least 3 years focused on analytics products or data products, preferred + 3+ years of experience managing technical teams including full time, contract and/or vendor resources (e.g., data engineers, data scientists, full stack developers), preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Preferred experience in the healthcare or life sciences industry, with a strong understanding of commercial operations and data in oncology. + Proven ability to define product strategy, roadmaps, and successfully launch and iterate on data-intensive products. + Strong understanding of data analytics, business intelligence tools (e.g., Power BI, Looker), and data visualization best practices. + Familiarity with software engineering data concepts, cloud data platforms (GCP, Azure), and data science/machine learning workflows. + Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of an organization. + Ability to translate complex business problems into clear, actionable product requirements and technical specifications. + Experience with DevOps Agile practices. + Direct experience with commercial oncology analytics solutions (e.g., sales force effectiveness, market access, patient journey analytics). + Experience with agile product development methodologies. + Knowledge of healthcare data standards (e.g., FHIR, OMOP) and regulatory compliance (e.g., HIPAA, GDPR). + Experience working in a fast-paced, product-led organization. **_What is expected of you and others at this level_** + Manages department operations and supervises professional employees, front line supervisors and/or business support staff + Participates in the development of policies and procedures to achieve specific goals + Ensures employees operate within guidelines + Decisions have a short term impact on work processes, outcomes and customers + Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management + Interactions normally involve resolution of issues related to operations and/or projects + Gains consensus from various parties involved **Anticipated salary range:** $105,100 - $165,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary We are hiring a Product Manager to support product development within our pharmacy operations. In this role, you will manage and execute individual projects within the broader roadmap. You'll collaborate closely with Engineering and Operations to translate requirements into clear, actionable work and ensure successful delivery. Key Responsibilities Manage and execute multiple dispensing pharmacy-related product projects Work closely with Engineering to run planning sessions, refine requirements, and write development tickets Conduct detailed discovery with Operations to understand problems and define solutions Create and maintain workflow documentation, product specs, and cross-functional materials Support feature launches and hypercare to ensure smooth adoption and operational readiness Develop subject matter expertise in dispensing pharmacy operations and the systems that support them Communicate project status, risks, and milestones to cross-functional partners Qualifications 3-5 years of experience in technical product management, preferably in a complex operational or systems-driven environment Experience in a startup or fast-paced setting, with the ability to deliver results quickly Strong technical understanding and comfort partnering with Engineering teams Ability to learn nuanced processes and workflows rapidly Experience managing multiple projects at once, with strong organizational and prioritization skills Self-starter mentality-comfortable operating with minimal direction while staying aligned with leadership Excellent communication skills and an ability to collaborate across teams Proficiency in basic data analysis, including interpreting data trends and validating assumptions Preferred experience using GitHub for documentation, issue tracking, or collaborating with Engineering Work Environment Location: Hybrid / Remote Schedule: Full-time May require availability flexibility for escalations. Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to occasionally stand, walk, and move about the office as needed. Must be able to use standard office equipment, including a computer, keyboard, mouse, and telephone. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing documentation. Must be able to communicate effectively with internal and external stakeholders in person, via video conference, and in writing. Must be able to work onsite during standard business hours (or hybrid/on-site as applicable). Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Description: About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary We are hiring a Product Manager to support product development within our pharmacy operations. In this role, you will manage and execute individual projects within the broader roadmap. You'll collaborate closely with Engineering and Operations to translate requirements into clear, actionable work and ensure successful delivery. Key Responsibilities Manage and execute multiple dispensing pharmacy-related product projects Work closely with Engineering to run planning sessions, refine requirements, and write development tickets Conduct detailed discovery with Operations to understand problems and define solutions Create and maintain workflow documentation, product specs, and cross-functional materials Support feature launches and hypercare to ensure smooth adoption and operational readiness Develop subject matter expertise in dispensing pharmacy operations and the systems that support them Communicate project status, risks, and milestones to cross-functional partners Qualifications 3-5 years of experience in technical product management, preferably in a complex operational or systems-driven environment Experience in a startup or fast-paced setting, with the ability to deliver results quickly Strong technical understanding and comfort partnering with Engineering teams Ability to learn nuanced processes and workflows rapidly Experience managing multiple projects at once, with strong organizational and prioritization skills Self-starter mentality-comfortable operating with minimal direction while staying aligned with leadership Excellent communication skills and an ability to collaborate across teams Proficiency in basic data analysis, including interpreting data trends and validating assumptions Preferred experience using GitHub for documentation, issue tracking, or collaborating with Engineering Work Environment Location: Hybrid / Remote Schedule: Full-time May require availability flexibility for escalations. Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to occasionally stand, walk, and move about the office as needed. Must be able to use standard office equipment, including a computer, keyboard, mouse, and telephone. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing documentation. Must be able to communicate effectively with internal and external stakeholders in person, via video conference, and in writing. Must be able to work onsite during standard business hours (or hybrid/on-site as applicable). Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements:

Citizens is in the midst of a bold, enterprise-wide transformation-leveraging the power of data and AI to reimagine how we serve our customers, operate our business, and deliver value. This transformation spans multiple domains and requires a coordinated, strategic approach to integrating data across the organization. As a Data & AI Product Strategy Leader you will play a central role in executing this transformation strategy by owning and orchestrating the data components that fuel it. You'll lead the horizontal enablement of data workstreams, ensuring that product teams are aligned, supported, and delivering against strategic goals. This role is not just about data-it's about driving enterprise outcomes through the thoughtful coordination of people, processes, and technology. You'll serve as a consultative partner to senior leaders, a problem solver for delivery teams, and a hands-on product leader when needed. Your ability to navigate ambiguity, build relationships, and drive execution will be critical in bringing together diverse data efforts into a unified, impactful strategy. Specific Responsibilities Strategic Coordination & Program Enablement + Design and implement horizontal routines and governance structures that support cross-functional collaboration. + Ensure strategic alignment between data product initiatives and enterprise transformation goals. + Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution. Product Leadership & Customer Advocacy + Step into product management roles when needed to ensure continuity and customer-centric delivery. + Promote a product mindset across teams, focusing on solving customer problems rather than executing predefined requirements. + Guide prioritization and decision-making to maximize business value and user impact. Problem Solving & Escalation Management + Identify and address risks, inefficiencies, and blockers across delivery teams and workstreams. + Facilitate structured problem-solving and escalation processes to maintain momentum and resolve issues. + Act as a strategic partner to product and analytic teams navigating complex challenges. Communication & Stakeholder Engagement + Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights. + Build trust and foster collaboration across diverse stakeholder groups, including technology, business, and executive leadership. + Mediate conflicts and promote shared ownership of outcomes. Budgeting & Financial Oversight + Support financial planning, budgeting, and resource allocation for data product initiatives. + Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs. + Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing. Qualifications Experience & Skills + Proven experience managing financial performance and metrics for programs or small business units. + Familiarity with strategic frameworks such as OKRs (Objectives and Key Results). + Prior experience in product management or leading complex technology delivery projects. + Demonstrated ability in strategic planning and long-term solution development. + Strong analytical and structured problem-solving capabilities. + Excellent relationship-building and stakeholder management skills. + Exceptional verbal and written communication abilities. + Experience working in a matrixed environment with cross-functional teams. + Consultative mindset with the ability to influence decisions, guide teams, and shape strategy through thoughtful engagement and framing. Education & Certifications + Bachelor's degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday - Friday + Hybrid: 4 days on-site from a Citizens corporate office, 1 day remote Pay Transparency The salary range for this position is $150,000-$220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . #LI-Citizens Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/27/2026

We have an opening for a Product Manager who will be leading integrations and API. This role is a full-time opportunity here in Columbus, OH with a fast-growing mortgage organization. This position will work closely with internal and external stakeholders to build integration capabilities that drive lending partnerships with leading enterprise brands. Responsibilities: Develop the product vision, strategy, and roadmap for Lower's API library and corresponding developer and enterprise management portals Lead all aspects of product planning for the API product including initial scoping, defining KPIs, translating business requirements into user stories, and prioritizing tickets for development sprints Work with engineers to groom requirements, estimate timelines, and test solutions Manage the development backlog based on strategy and business objectives Communicate pro-actively with all stakeholders to provide project status, identify problems, create solutions, and anticipate future enhancements Be the subject matter expert for the API library and integration capabilities Conduct demos, create implementation materials, and provide training to attract and retain enterprise clients Qualifications: 7+ years in a Product Manager role, delivering B2B SaaS products to enterprises Experience building API integrations Comfortable interacting with clients, teasing out pain points, and managing feature requests Proven ability to build a product from the ground up Experience in Fintech or mortgage preferred Demonstrated ability to build and maintain relationships Excellent written and verbal communication skills

Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. The CX Product Manager is a key part of the Customer Experience team, driving customer and product strategies to acquire, retain, and engage customers. Responsibilities include mapping customer journeys, understanding engagement, and identifying improvement opportunities. This role develops business cases, growth strategies, and market research to enhance customer solutions. The CX Product Manager collaborates with business partners to define ideal customer experiences and addresses pain points to create seamless journeys. Additionally, they ensure front-line readiness to support new digital/mobile features in partnership with Operations, delivering a best-in-class omni-channel experience. Essential Job Functions Understand and map customer experiences, and corresponding performance data (behavioral, experiential, and financial) to not only understand current state experiences, but also their impact on the customer and business. - (30%) Redesign existing processes and experiences to drive customer and business value leveraging performance data and customer research within a consistent, strategic product development framework that brings together all stakeholders and insights to support discovering opportunities. - (20%) Facilitate cross-functional workshops (Digital, Customer Care, Collections, Account Protection, Enterprise Data Science and Analytics, Technology) to ensure a comprehensive view of opportunities. Collaborate with Operations to align on business value (cost vs revenue) and maintain experiential connectivity across servicing channels. - (20%) Curate opportunities to improve customer experiences, addressing pain points and future designs. Guide partners through a framework involving competitive intelligence and research. Use insights for strategic recommendations, integrating data across sources to support business needs. Collaborate with counterparts to develop business cases and roadmaps. - (15%) Partner closely with Finance and EDS&A (Enterprise Data Science and Analytics) and maintain sizing and prioritizing across Acquisition, Engagement, and Servicing. Help the organization to best understand where to invest to deliver the greatest benefit for the business and achievement in year and long-range cost, revenue, and experiential targets. - (15%) Minimum Qualifications High School Diploma or GED 5+ years experience working in a Customer Experience environment with a focus on voice of the customer, customer experience, journeys, session recording and a data driven customer led approach with financial and experiential delivery. Preferred Qualifications Bachelor's Degree in Business, Marketing, or related field of study. 8+ years experience working in a consumer behavior & mindset, specifically Customer Experience and capabilities. Experience working with research teams to obtain primary customer insights to help provide perspective on current state problems and future state opportunities. Experience with Cobrand Credit Cards, Loyalty/Marketing, and Servicing functions and their interconnectivity as it relates to the End-to-End Customer Experience. Experience in retail, consumer behavior or financial services. Medallia or other VoC survey program experience as well as Decibel or other session recording experience. Skills Customer Journey Mapping Medallia Product Experience Digital Customer Experience Voice of the Customer Analysis Voice of Customer (VOC) Research Microsoft Office Reports To: Senior Manager and above Direct Reports: 0 Work Environment Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location. Physical and Mental Requirements To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Communicate/Hearing Communicate/Talking Stationary Position/Seated Typing/Writing Maintain focus in high pressure or fast-paced work environment Other Duties This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time. Salary Range (unless otherwise noted below): $97,900.00 - $177,400.00 Full Salary Range for position: California: $112,600.00 - $221,800.00Colorado: $97,900.00 - $186,300.00New York: $107,700.00 - $221,800.00Washington: $102,800.00 - $204,000.00Maryland: $102,800.00 - $195,200.00Washington DC: $112,600.00 - $204,000.00Illinois: $97,900.00 - $195,200.00New Jersey: $112,600.00 - $204,000.00Vermont: $97,900.00 - $177,400.00Ohio: $97,900.00 - $177,400.00 The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills. Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial's 401(k) plan. All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO. Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance. Click here for more Benefits information. About Bread Financial At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled-both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression. Bread Financial (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers. Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn. Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k). The Company is an Equal Opportunity Employer. Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company. The Company participates in E-Verify. The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply. The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at ************************. Job Family: Marketing Job Type: Regular

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. PagerDuty is seeking a Senior Product Manager, Incident Analysis to join our talented, customer-focused Incident Management team! As Senior Product Manager, you will report to the Director of Product for Incident Management, and partner closely with design, engineering, and go-to-market teams. You will define and deliver data-driven, user-centric experiences that transform incident data into opportunities for continuous improvement and operational excellence. This is an exciting opportunity to own and shape the roadmap for products trusted by some of the world's top DevOps, SRE, and digital operations teams. The ideal candidate thrives at the intersection of analytics, DevOps, and user experience-and is passionate about driving better business outcomes from operational data. **Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.** KEY RESPONSIBILITIES + Lead the development and execution of roadmap for Incident Analysis products, delivering meaningful outcomes for users and business. + Drive end-to-end product lifecycle, from needs discovery through launch and iteration, with a focus on data-driven insights. + Collaborate with design and engineering to deliver intuitive, seamless user experiences that drive adoption and demonstrable learning. + Engage with customers and cross-functional partners to deeply understand user needs, pain points, and emerging opportunities. + Track and analyze product performance, iterating on features to maximize user value and business impact. BASIC QUALIFICATIONS + 5+ years' experience in product management for B2B SaaS, DevOps, or data-analytics platforms-or equivalent degree or experience. + Demonstrated fluency with data analysis or analytics products (telemetry, observability, post-incident review). + Proven success shipping features focused on workflow automation or operational improvement. + Experience collaborating with cross-functional teams (engineering, design, sales, customer success). + Must be currently authorized to work in the United States on a full-time basis. PREFERRED QUALIFICATIONS + Familiarity with the incident management lifecycle or operational reliability in cloud-native environments. + Direct experience with DevOps, SRE, or related tooling in a SaaS or modern infra context. + Exposure to ML/AI-driven insights or advanced analytics tools (e.g., Tableau, Looker, Splunk). + Demonstrated passion for user experience and continuous product improvement. + Results-oriented, intellectually curious, and collaborative. The base salary range for this position is 161,000 - 271,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Citizens is in the midst of a bold, enterprise-wide transformation-leveraging the power of data and AI to reimagine how we serve our customers, operate our business, and deliver value. This transformation spans multiple domains and requires a coordinated, strategic approach to integrating data across the organization. As a Data & AI Product Strategy Leader you will play a central role in executing this transformation strategy by owning and orchestrating the data components that fuel it. You'll lead the horizontal enablement of data workstreams, ensuring that product teams are aligned, supported, and delivering against strategic goals. This role is not just about data-it's about driving enterprise outcomes through the thoughtful coordination of people, processes, and technology. You'll serve as a consultative partner to senior leaders, a problem solver for delivery teams, and a hands-on product leader when needed. Your ability to navigate ambiguity, build relationships, and drive execution will be critical in bringing together diverse data efforts into a unified, impactful strategy. Specific Responsibilities Strategic Coordination & Program Enablement * Design and implement horizontal routines and governance structures that support cross-functional collaboration. * Ensure strategic alignment between data product initiatives and enterprise transformation goals. * Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution. Product Leadership & Customer Advocacy * Step into product management roles when needed to ensure continuity and customer-centric delivery. * Promote a product mindset across teams, focusing on solving customer problems rather than executing predefined requirements. * Guide prioritization and decision-making to maximize business value and user impact. Problem Solving & Escalation Management * Identify and address risks, inefficiencies, and blockers across delivery teams and workstreams. * Facilitate structured problem-solving and escalation processes to maintain momentum and resolve issues. * Act as a strategic partner to product and analytic teams navigating complex challenges. Communication & Stakeholder Engagement * Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights. * Build trust and foster collaboration across diverse stakeholder groups, including technology, business, and executive leadership. * Mediate conflicts and promote shared ownership of outcomes. Budgeting & Financial Oversight * Support financial planning, budgeting, and resource allocation for data product initiatives. * Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs. * Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing. Qualifications Experience & Skills * Proven experience managing financial performance and metrics for programs or small business units. * Familiarity with strategic frameworks such as OKRs (Objectives and Key Results). * Prior experience in product management or leading complex technology delivery projects. * Demonstrated ability in strategic planning and long-term solution development. * Strong analytical and structured problem-solving capabilities. * Excellent relationship-building and stakeholder management skills. * Exceptional verbal and written communication abilities. * Experience working in a matrixed environment with cross-functional teams. * Consultative mindset with the ability to influence decisions, guide teams, and shape strategy through thoughtful engagement and framing. Education & Certifications * Bachelor's degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: Monday - Friday * Hybrid: 4 days on-site from a Citizens corporate office, 1 day remote Pay Transparency The salary range for this position is $150,000-$220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . #LI-Citizens Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award

The Product Operations Lead is a strategic role responsible for shaping and evolving the Pearson Virtual Schools (PVS) Product & Technology organization's delivery tools, agile practices, and operational rhythms. This role serves as the steward of the Jira platform, champions effective delivery processes, and connects product, engineering, design, and leadership teams. You will guide teams in organizing, planning, executing, and measuring their work, ensuring that our tools and our ways of working provide clarity and transparency while supporting continuous improvement. **Core Responsibilities** + Driving standardization in tooling, governance, and reporting across the product development lifecycle. + Own the health, structure, and governance of the Jira platform for the PVS Product & Technology organization. + Establish and maintain standards for workflows, fields, configurations, naming conventions, permissions, and automation. + Guide teams on structuring work in Jira to support effective planning, reporting, and execution. + Serve as the primary point of escalation for Jira platform needs, improvement requests, and cross-team alignment issues. + Champion agile ways of working by helping teams adopt and tailor practices to their context. + Design and deliver learning experiences (workshops, office hours, trainings) that support product and delivery teams in adopting scalable, outcome-driven practices. + Facilitate communities of practice and strategic learning forums to support continuous improvement. + Serve as a change leader during process or tool changes. + Define and uphold the "Rhythm of Business" for delivery operations (planning cadences, review cycles, reporting norms). + Partner with leadership to operationalize strategic initiatives and ensure processes scale effectively. + Ensure teams have the necessary tools, metrics, and processes to drive predictability and transparency. + Design and maintain reporting frameworks to provide actionable insights across the product life cycle capturing key indicators such as velocity, delivery, product adoption, and customer impact. + Collaborate with Product, Engineering, Design, Delivery, and Leadership teams to define key delivery metrics. **Qualifications** + 5+ years of experience in Jira administration, delivery operations, agile coaching, or related fields. + Deep understanding of agile frameworks and their practical application across multiple teams. + Proven expertise in Jira workflow design, system configuration, automation, and governance. + Experience implementing and scaling collaboration platforms to support product strategy and delivery transparency. + Experience improving and maturing organization-wide delivery practices and cadences. + Excellent communication, facilitation, and coaching skills. + Experience designing dashboards and interpreting delivery metrics, demonstrating strong analytical skills. + Ability to drive change and influence stakeholders without direct authority. + Experience with Confluence, Jira Cloud, or similar collaboration tools. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between **$110,000 - $130,000** - This position is eligible to participate in an annual incentive program, and information on benefits offered is here. Applications will be accepted through until the **19 January 2026** . This window may be extended depending on business needs. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ******************************************. **Job:** Product Management **Job Family:** PRODUCT **Organization:** Virtual Learning **Schedule:** FULL\_TIME **Workplace Type:** Remote **Req ID:** 22045 \#location

**Specialty/Competency:** IFS - Information Technology (IT) **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 40% At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: + Respond effectively to the diverse perspectives, needs, and feelings of others. + Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. + Use critical thinking to break down complex concepts. + Understand the broader objectives of your project or role and how your work fits into the overall strategy. + Develop a deeper understanding of the business context and how it is changing. + Use reflection to develop self awareness, enhance strengths and address development areas. + Interpret data to inform insights and recommendations. + Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Product Management team you will define product vision, manage the product backlog, and collaborate with cross-functional teams to deliver top-tier products. As a Senior Associate, you will lead the charge in requirement gathering, stakeholder communication, and product release planning, securing alignment with business goals. This position offers a unique chance to advocate for customer needs while driving innovation and continuous improvement in product development. Responsibilities - Lead stakeholder engagement and gather product requirements - Plan and execute product release schedules - Analyze market trends to inform product decisions What You Must Have - High School Diploma - At least 2 years of progressive roles What Sets You Apart - Bachelor's Degree in Information Technology, Business Studies, Computer Science preferred - Certified Scrum Product Owner (CSPO) preferred - Demonstrating proficiency in requirement gathering and analysis - Managing product backlog to align with business goals - Creating clear user stories and acceptance criteria - Facilitating stakeholder communication and collaboration - Leading sprint reviews for stakeholder feedback - Contributing to product vision and roadmap development - Analyzing product performance for continuous enhancement - Possessing experience with product management tools like Aha!, Jira, Confluence, Trello, or similar Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $55,000 - $151,470. For residents of Washington state the salary range for this position is: $55,000 - $187,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

**Become a part of our caring community and help us put health first** The Senior IT Product Manager - Information Marketplace & Data Governance is responsible for the strategic vision, roadmap, and execution of the Information Marketplace and its ecosystem of integrated enterprise capabilities. This role owns the end-to-end product lifecycle for the Information Marketplace as well as integrations with its supporting capabilities, data discovery, data quality and observability, metadata management, data cataloging, semantic enablement, and governed data usage processes such as the Protected Information Review Council (PIRC). The Information Marketplace serves as the front door and starting off point for finding and understanding Humana's data. It serves a large role in day-to-day data usage and management processes and that role will continue to expand and evolve. The Senior IT Product Manager partners closely with data governance leadership, architecture, engineering, security, compliance, and business stakeholders to ensure these capabilities operate as a cohesive, scalable product that enables trusted data use, risk reduction, and business value realization. They will create, prioritize and manage product backlogs with a focus on iteration and scalability. They will directly influence department strategy and make decisions on moderately complex to complex issues regarding technical and non-technical approaches for project components. Work will be performed without direction and considerable latitude will need to be exercised in determining objectives and approaches. Detailed Responsibilities **Product Strategy & Vision** + Define and own the long-term product vision and roadmap for the Information Marketplace and its integration to supporting capabilities and processes. + Translate enterprise data governance, compliance, and analytics strategies into actionable product capabilities and prioritized initiatives. + Act as the product authority for how data discovery, quality, observability, metadata management, and semantic layers work together as a unified experience. **Information Marketplace Ownership** + Own the Information Marketplace as a core enterprise product, including user experience, adoption, scalability, and extensibility. + Ensure the Marketplace enables intuitive discovery of curated and un-curated data assets. + Drive continuous improvement of Marketplace capabilities based on usage analytics, stakeholder feedback, and emerging governance trends. **Platform Integrations & Ecosystem Management** + Lead integration strategy and execution across platforms supporting: + Data quality and observability + Data cataloging and metadata management + Data lineage and impact analysis + Semantic layers and business term enablement + Workflow and approval processes (e.g., PIRC) + Partner with architecture and engineering teams to ensure integrations are scalable, secure, resilient, and aligned with enterprise standards. + Manage dependencies across internal platforms, vendor tools, and custom-built solutions. **Stakeholder Engagement & Leadership** + Serve as the primary product interface between data governance leadership and stakeholders. + Facilitate prioritization decisions. + Communicate product strategy, roadmap progress, and outcomes to executive and senior leadership audiences. **Delivery & Execution** + Own and manage the product backlog, ensuring clear articulation of epics, features, and acceptance criteria. + Partner with agile delivery teams to ensure timely, high-quality execution of product initiatives. + Define and track success metrics related to adoption, data trust, operational efficiency, and risk reduction. **Use your skills to make an impact** **Required Qualifications** + 8+ years of experience in product management, technology product ownership, or platform leadership roles. + Proven experience managing complex, enterprise-scale platforms with multiple integrations and stakeholders. + Demonstrated success owning products across the full lifecycle, from strategy and vision through delivery and adoption. + Ability to work effectively with architects and engineers on integration patterns, APIs, metadata flows, and platform interoperability. + Experience operating in hybrid or multi-platform environments, including vendor tools and custom-built solutions. + Exceptional stakeholder management skills, with the ability to influence without direct authority. **Preferred Qualifications** + Strong understanding of data governance concepts, including metadata management, data quality, data lineage, and data stewardship. + Experience with data discovery, data cataloging, or information marketplace-style platforms. + Familiarity with compliance-driven data usage processes (e.g., privacy reviews, data access approvals, risk assessments). + Strong understanding of how semantic layers, business glossaries, and metadata drive analytics and AI enablement. + Strong executive communication skills, including the ability to translate complex technical concepts into business outcomes. + Experience supporting regulated industries (e.g., healthcare, financial services, insurance). + Exposure to data observability platforms, data quality automation, or AI-enabled governance capabilities. + Experience operationalizing governance processes through workflow tools or custom platforms. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $104,000 - $143,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 03-26-2026 **About us** Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ***************************************************************************

Job DescriptionEcommerce Associate - Marion Goodwill Industries Full Time | Competitive Pay | Mission-Driven Work This role is ideal for candidates with experience in online selling, resale, or product listing platforms such as eBay, Poshmark, Mercari, or Facebook Marketplace About Us At Marion Goodwill Industries, we transform donated goods into opportunities that support job training, education, and community programs. Our Ecommerce team plays a critical role in expanding our reach by connecting quality donations with online shoppers across the country. The Opportunity We're seeking a detail-oriented Ecommerce Associate to support our online sales operations. In this role, you'll sort, price, and post donated merchandise while maintaining high standards for accuracy, efficiency, and quality. Your work directly supports Goodwill's mission and revenue growth. What You'll Do Sort incoming merchandise into salable, salvage, or discard categories Price items using established pricing guidelines Accurately post 40 or more items per hour Place, rotate, and organize merchandise in designated areas Learn and apply knowledge of brands, collectibles, and market trends Maintain a clean, safe, and organized workspace Operate trash compactor and dispose of waste as needed Follow all Goodwill safety, security, and operational policies Support Goodwill's Guiding Principles, including processing all product within 24 hours Why You'll Love It Here Competitive hourly pay 20% employee discount Flexible scheduling Paid time off and floating holidays (with tenure) Career growth and advancement opportunities Ongoing training and skill-building A mission-driven environment where your work fuels community programs What We're Looking For Strong attention to detail and ability to evaluate quality Basic math and pricing skills Friendly, positive, and team-oriented attitude Ability to lift up to 40 lbs., stand, bend, and perform repetitive tasks Basic knowledge of brands, collectibles, and competitive pricing (training provided) Reliable transportation and commitment to a drug-free workplace Apply Today! Help turn donations into opportunities through online sales. Apply today on Indeed or visit Goodhappenshere.org!

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining and building the retail customer support experience. In this role, you will drive a product group to build self-service and automated support experiences, as well as user journeys that connect customers to chat, email, or voice support lines accessible through our Help Center (************************** and Social Platforms. You'll drive the next generation of AI-powered self-service and automation, using both internal technology and third party vendors, with an ambitious goal to automate >90% of customer contacts while achieving >95% CSAT across automated and human-handled support contacts. You'll lead a distributed team of product managers, technical program managers, and designers across North America and India, guiding them to define and deliver high-quality, reliable, and intelligent systems that support over 100 million customers worldwide. You'll report to a product leader who leads all Customer Experience (Agent and Customer-facing) tooling and you will collaborate closely with Engineering, Data Science, and CX teams to align on ambitious objectives, define strategy, and drive execution for our customer-facing support technology ecosystem. *What you'll be doing (ie. job duties):* * Own all facets of the customer facing support product area from crafting the vision and strategy to executing. * Define and execute a roadmap for retail customer support experiences, impacting over 100 million customers. * Communicate the vision and progress for customer support experiences across the company to technical and non-technical leaders with ease via weekly and monthly program updates. * Investigate and inspect customer user journeys through our self-service and automated support experiences to size opportunities and identify the highest-impact use cases to improve CSAT and increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally. * Develop novel and innovative ideas to improve the customer support experience and drive higher CSAT for our customers. * Proactively address security, fraud, risk, and compliance considerations while preserving an excellent user experience. * Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and touch points between our customers and human agents. * Partner with CX to conduct buy vs. build analysis and RFP's on emerging AI capabilities. * Develop and mentor a globally distributed product group, fostering growth, accountability, and product excellence. *What we look for in you (ie. job requirements):* * 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale. * 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains. * 5+ years of leading and developing Product Management teams. * Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results. * User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences * Cross-functional leadership: Able to align diverse stakeholders-from engineers to compliance teams-behind a shared vision. * Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights * Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows. * Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors. * Excellent written and verbal communication skills. * Ability to thrive and perform under pressure. *Nice to haves:* * Experience in fintech, payments, or crypto industries. * Experience working in a high-compliance or regulated environment (e.g., finance, banking, or crypto). ID: P72918 *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $205,785-$242,100 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

At Meta, we're shaping innovative experiences in service of giving people the power to build community and bring the world closer together. Our multidisciplinary product teams are creating new ways to help people connect, find communities and grow businesses. Together, we are committed to building innovative technologies - Facebook, Instagram, Messenger, WhatsApp, Workplace, Meta Quest and more - to serve billions of people around the globe.Meta Product Management Leaders work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for extremely entrepreneurial Product Management Leaders to help innovate and execute product initiatives across the company and value moving quickly. This job description represents different full-time roles across our product suite. **Required Skills:** Product Manager (Leadership) Responsibilities: 1. Lead a team through the ideation, technical development, and launch of innovative products 2. Drive product development with a team of world-class engineers and designers 3. Attract, build, manage, and develop a talented team of product leaders with a broad range of experiences, perspectives, approaches, and backgrounds 4. Establish shared vision across the company by building consensus on priorities leading to product execution 5. Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction 6. Define and analyze metrics that inform the success of products 7. Understand Facebook's strategic and competitive position and deliver products that are recognized best in the industry 8. Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm 9. Manage multiple products and priorities, scale teams, and ensure org is effective, healthy and set up for success by establishing clear and measurable goals 10. Identify and initiate opportunities for new projects or focus areas and builds teams necessary to execute **Minimum Qualifications:** Minimum Qualifications: 11. 12+ years of experience in Product Management and/or Product Design 12. 12+ years of experience working collaboratively with engineering, design and user research teams 13. 8+ years of experience hiring, managing, and developing both individual contributors and senior leaders 14. Critical thinking/analytical leadership experience 15. Experience presenting to senior executive audiences **Preferred Qualifications:** Preferred Qualifications: 16. Experience in a consumer focused technology company 17. Experience building 0-1 products, platform/ecosystem products, or marketplaces **Public Compensation:** $249,000/year to $323,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

JobID: 210665628 JobSchedule: Full time JobShift: Day : If you're ready to lead with ownership and precision, and have a knack for turning a homeownership vision into reality, we want to hear from you! Unleash your passion for product innovation by spearheading customer-centric development, inspiring groundbreaking solutions, and shaping the future with your strategic vision, influence and execution! As a Product Manager in Home Lending, you'll lead the charge in creating products and features that captivate and delight customers, making a real difference in their lives. You'll harness your expertise to challenge the status quo, eliminate obstacles, and cultivate a culture of continuous innovation. You'll partner with cross-functional teams to deliver transformative solutions and deliver best-in-class products. Join us in redefining the future of Home Lending! We are on a mission to helping customers make the most of home ownership through our digital channels. Job Responsibilities * Define and Prioritize Product Backlog: Work closely with stakeholders to gather requirements, define user stories, and prioritize the product backlog to ensure alignment with business goals and customer needs. * Collaborate with Development Teams: Engage daily with engineering and design teams to set strategy, clarify requirements, provide feedback, and ensure that product increments are delivered on time and meet quality standards. * Conduct User Research and Testing: Organize and participate in user research sessions and usability testing to gather insights and validate product features, iterating based on feedback. * Facilitate Agile Ceremonies: Lead and participate in agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure effective team collaboration and continuous improvement. * Monitor Product Performance: Analyze product performance metrics and user feedback to identify areas for improvement and make data-driven decisions to enhance the product. * Communicate with Stakeholders: Regularly update stakeholders on product progress, challenges, and upcoming priorities, ensuring transparency and alignment across the organization. * Develop Product Roadmaps: Create and maintain product roadmaps that outline the strategic direction and key milestones, ensuring they are communicated and understood by all relevant parties. * Stay Informed on Industry Trends: Continuously research and stay informed about industry trends, competitor products, and emerging technologies to identify opportunities for innovation and differentiation Required qualifications, capabilities, and skills: * 8+ years of experience or equivalent expertise successfully delivering products, projects, or technology applications. * Customer-Centric Mindset: Demonstrate a deep understanding of customer needs and pain points, uncovering root cause, and use this knowledge to guide product development and prioritize features that deliver maximum value. * Visionary Leadership: Ability to articulate a clear product vision and strategy that aligns with the company's goals, and inspire cross-functional teams to work towards achieving it. * Data-Driven Decision Making: Proficiency in using data and analytics to inform product decisions, measure success, and iterate on product features to improve user experience and business outcomes. * Collaboration and Communication: Strong skills in collaborating with engineering, design, and business teams, and effectively communicating product goals, priorities, and progress to stakeholders at all levels. * Technical Acumen: A solid understanding of the technical aspects of product development, enabling effective collaboration with engineering teams and informed decision-making regarding technical trade-offs. * Agile Methodology Expertise: Experience in working within agile frameworks, such as Scrum or Kanban, to manage product backlogs, plan sprints, and ensure timely delivery of high-quality product increments. * Problem-Solving Skills: Ability to identify root cause over symptom problems, formulate real problem statements and address product challenges creatively and efficiently, ensuring that solutions align with both user needs and business objectives. * Market and Competitive Analysis: Conduct thorough market research and competitive analysis to identify opportunities for differentiation and innovation, and incorporate these insights into the product roadmap. Preferred qualifications, capabilities, and skills * Bachelor's Degree in a Relevant Field: A degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience. * Previous experience in user experience design, solution design and personalization * Home Lending experience a plus * Proficient in Figma, JIRA, JIRA Align, Excel, PowerPoint, Process Mapping Tools

Description: About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Product Owner - Call Center & AI will play a critical role in designing, building, and scaling technology solutions that power our contact center and AI-driven patient experiences. This role sits at the intersection of product, engineering, operations, and AI, translating real-world call center needs into scalable, high-impact technical solutions. This individual will focus on improving automation, efficiency, and patient experience across voice AI, chat, IVR, CRM, and analytics platforms while ensuring solutions are reliable, compliant, and measurable. Key ResponsibilitiesProduct & Engineering Execution Design, build, and iterate on AI-powered call center solutions, including voice bots, chatbots, IVR flows, and automated workflows Translate operational and business requirements into technical product solutions Own technical implementation from concept, build, launch, iteration Partner closely with Product Managers, Operations, AI teams, and Engineering AI & Automation Improve AI containment, accuracy, and escalation logic for voice and chat Implement monitoring, QA feedback loops, and iteration frameworks for AI performance Work with AI/ML teams to enhance NLP, routing logic, and self-service outcomes Ensure AI solutions reduce agent workload while maintaining high CSAT and compliance Call Center Systems Build and maintain integrations across: Telephony platforms (e.g., Five9, IVR systems) CRM/Ticketing (Zendesk) Analytics tools (e.g., CallMiner, reporting dashboards) Automate back-office workflows (notes, forms, follow-ups, escalations) Optimize routing, queue logic, and agent tooling for efficiency and scale Data & Performance Define and track KPIs related to AI performance, call containment, handle time, and escalation rates Use data to inform product decisions and prioritize improvements Support experimentation and A/B testing of call flows and automation strategies Collaboration & Strategy Act as a technical thought partner for leadership on call center and AI strategy Work cross-functionally with Operations, Clinical, Compliance, and CX teams Help define the long-term roadmap for call center technology and AI innovation Qualifications 5+ years of experience in product engineering, software engineering, or technical product roles Experience building or supporting call center technologies (telephony, IVR, CRM) Strong understanding of AI-driven products (voice AI, chatbots, NLP, automation) Experience integrating APIs and third-party platforms Ability to translate business problems into technical solutions Strong analytical and problem-solving skills Preferred skills: Experience with healthcare, pharmacy, or regulated environments Familiarity with Zendesk, Five9, CallMiner, or similar platforms Experience working in high-growth or scaling environments Exposure to QA frameworks for AI or conversational systems Work Environment Location: Remote - occasional travel required Schedule: Full-time May require additional availability or flexibility for escalations. Regular meetings with your team, department, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to use standard computer equipment, including a keyboard, mouse, and monitor, for prolonged periods. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing code and technical documentation. Must be able to communicate effectively with team members and stakeholders via written communication, video conferencing, and in-person meetings. Must be able to participate in meetings, planning sessions, and collaborative work activities during standard business hours. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements:

About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Product Owner - Call Center & AI will play a critical role in designing, building, and scaling technology solutions that power our contact center and AI-driven patient experiences. This role sits at the intersection of product, engineering, operations, and AI, translating real-world call center needs into scalable, high-impact technical solutions. This individual will focus on improving automation, efficiency, and patient experience across voice AI, chat, IVR, CRM, and analytics platforms while ensuring solutions are reliable, compliant, and measurable. Key ResponsibilitiesProduct & Engineering Execution Design, build, and iterate on AI-powered call center solutions, including voice bots, chatbots, IVR flows, and automated workflows Translate operational and business requirements into technical product solutions Own technical implementation from concept, build, launch, iteration Partner closely with Product Managers, Operations, AI teams, and Engineering AI & Automation Improve AI containment, accuracy, and escalation logic for voice and chat Implement monitoring, QA feedback loops, and iteration frameworks for AI performance Work with AI/ML teams to enhance NLP, routing logic, and self-service outcomes Ensure AI solutions reduce agent workload while maintaining high CSAT and compliance Call Center Systems Build and maintain integrations across: Telephony platforms (e.g., Five9, IVR systems) CRM/Ticketing (Zendesk) Analytics tools (e.g., CallMiner, reporting dashboards) Automate back-office workflows (notes, forms, follow-ups, escalations) Optimize routing, queue logic, and agent tooling for efficiency and scale Data & Performance Define and track KPIs related to AI performance, call containment, handle time, and escalation rates Use data to inform product decisions and prioritize improvements Support experimentation and A/B testing of call flows and automation strategies Collaboration & Strategy Act as a technical thought partner for leadership on call center and AI strategy Work cross-functionally with Operations, Clinical, Compliance, and CX teams Help define the long-term roadmap for call center technology and AI innovation Qualifications 5+ years of experience in product engineering, software engineering, or technical product roles Experience building or supporting call center technologies (telephony, IVR, CRM) Strong understanding of AI-driven products (voice AI, chatbots, NLP, automation) Experience integrating APIs and third-party platforms Ability to translate business problems into technical solutions Strong analytical and problem-solving skills Preferred skills: Experience with healthcare, pharmacy, or regulated environments Familiarity with Zendesk, Five9, CallMiner, or similar platforms Experience working in high-growth or scaling environments Exposure to QA frameworks for AI or conversational systems Work Environment Location: Remote - occasional travel required Schedule: Full-time May require additional availability or flexibility for escalations. Regular meetings with your team, department, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to use standard computer equipment, including a keyboard, mouse, and monitor, for prolonged periods. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing code and technical documentation. Must be able to communicate effectively with team members and stakeholders via written communication, video conferencing, and in-person meetings. Must be able to participate in meetings, planning sessions, and collaborative work activities during standard business hours. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.