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Assistant restaurant manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Charlie Adams Ph.D.,

Dr. Oliver Jones

Assistant restaurant manager example skills

Below we've compiled a list of the most critical assistant restaurant manager skills. We ranked the top skills for assistant restaurant managers based on the percentage of resumes they appeared on. For example, 14.9% of assistant restaurant manager resumes contained customer service as a skill. Continue reading to find out what skills an assistant restaurant manager needs to be successful in the workplace.

15 assistant restaurant manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant restaurant managers use customer service:

Created first impressions that increased customer loyalty -Scheduled and directed staff in daily work assignments -Developed and maintained exceptional customer service levels
Worked with upper management to develop restaurant policy that aided in maintaining a quality dining experience through good customer service.

2. Cleanliness

Here's how assistant restaurant managers use cleanliness:

Maintained the integrity of back-bar areas by ensuring cleanliness and that inventory was organized to maximize efficiency and accessibility.
Ensured maintenance and cleanliness of restaurant and communicating expectations to Housekeeping, Stewarding and Property Operations.

3. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how assistant restaurant managers use food service:

Conducted periodic unannounced inspections to ensure quality and quantity of food service remained consistently high.
Seek information regarding trends affecting food service industry.

4. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how assistant restaurant managers use product quality:

Managed and monitored product quality and service and satisfaction trends, evaluate address issues and make improvements accordingly.
Scheduled and received food and beverage deliveries, checked delivery contents to verify product quality and quantity.

5. Restaurant Operations

Restaurant operations are various activities that are carried out in a restaurant to run the business. In other words, a restaurant operation encompasses the entire restaurant operation plan and includes all aspects of the day-to-day management of a restaurant. These operations include all activities related to food preparation, customer service, cleaning procedures, purchasing of raw materials, accounting, reporting, as well as food inventory and general maintenance of the restaurant environment.

Here's how assistant restaurant managers use restaurant operations:

Achieved all restaurant operational objectives by contributing information and recommendations to strategic plans, reviews, preparing and completing action plans.
Served as a trouble shooter/problem solver involving restaurant operations, especially in addressing customer related issues.

6. Guest Service

Here's how assistant restaurant managers use guest service:

Maintained and improved 4 diamond guest service standards for the property and consecutively raised guest survey scores for three separate outlets.
Monitored bars and ensured they remained stocked with all materials necessary for uninterrupted guest service throughout the duration of the shift.

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7. Work Ethic

Here's how assistant restaurant managers use work ethic:

Maintain great team communication in a diverse, fast paced environment and share work ethics of excellent customer care.
Trained new staff; delineated their responsibilities and restaurant work ethics

8. Customer Satisfaction

Here's how assistant restaurant managers use customer satisfaction:

Coordinated with team to meet sales target, ensured customer satisfaction and followed company procedures to increase productivity.
Focus on ensuring the restaurant exceeds the standard in operations, profitability and customer satisfaction.

9. Food Safety

Here's how assistant restaurant managers use food safety:

Supervised supply delivery and storage and performed maintenance checks to ensure food safety.
Maintained Illinois Food Safety certification.

10. Quality Guest

Here's how assistant restaurant managers use quality guest:

Managed the hotel operations to maximize profitability and growth through the leadership of people delivering a high quality guest experience.
Functioned as a productive member of the resort staff in providing quality guest satisfaction.

11. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how assistant restaurant managers use pos:

Created menu training plans for food item pairings and wine/spirit accompaniments, as well as conducted POS and server-banking procedures.
Assisted in programming/installing of new POS system for restaurant and aided in troubleshooting errors and data entry.

12. Math

Here's how assistant restaurant managers use math:

Applied math skills to both day and nightly paperwork.

13. Guest Satisfaction

Here's how assistant restaurant managers use guest satisfaction:

Achieved record profitability of restaurant and catering operations by cutting food and labor costs while increasing overall sales and guest satisfaction.
Promoted and ensured guest satisfaction by maintaining a strong team environment, emphasizing associate satisfaction and exemplary service delivery.

14. Customer Complaints

Here's how assistant restaurant managers use customer complaints:

Prepared sales and customer relations reports by analyzing and categorizing sales information and investigating customer complaints and service suggestions.
Performed monthly inventory, weekly scheduling and responsive actions to customer complaints.

15. Cost Control

Cost control is a process in which actual costs are recorded and incorporated into a format that allows comparison with project budgets to regulate and control operating costs within an organization. The goal of cost control is to manage project delivery within the approved budget and reduce expenses to increase profits.

Here's how assistant restaurant managers use cost control:

Assisted Restaurant Manager in reviewing all operational expenses and managing restaurant cost controls.
Exercise cost controls and inventory management for all aspects of restaurant operation.

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What skills help Assistant Restaurant Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on assistant restaurant manager resumes?

Charlie Adams Ph.D.

Associate Professor, RHIM Undergraduate Advisor, Texas Tech University

Specific, measurable skills such as certification for specific activities like bartending or Serve Safe. Demonstrate capabilities through past work experience such as waiting tables, hosting, front desk, housekeeping, etc., that show effort and familiarity with the environment. Also, demonstration of marketing, sales, and/or finance are extremely beneficial. These assessable skills should be found on the resume called out in the job descriptions. Additionally, a person's work experience should reflect their career aspirations and goals. The best measure of future performance is past experience!

What assistant restaurant manager skills would you recommend for someone trying to advance their career?

Dr. Oliver Jones

Assistant Professor

As graduates embark on their careers in hospitality management, my general advice would be to prioritize gaining hands-on experience through internships, part-time jobs, or entry-level positions. Building a strong foundation of practical skills and industry knowledge early on can significantly enhance career prospects. Additionally, networking and building relationships within the industry can open doors to opportunities and provide valuable mentorship. Finally, remain adaptable and open to learning, as the hospitality landscape continues to evolve.

What hard/technical skills are most important for assistant restaurant managers?

Daniel Innis Ph.D.

Professor of Marketing and Hospitality Management, University of New Hampshire

I think that an understanding of revenue management is key. I tell my students that in every transaction, every party should feel that they made a "profit." The business gets some money. The customer should get more value than the money that they gave up. If that is the case, then they come back. In addition, the ability to spot opportunities for additional revenue is key. We never charge for parking or internet at our properties as that annoys customers. We did, however, offer beer and wine room service (the front desk staff could handle that) at a great price, and we had a gift shop that was right next to the front desk, again staffed when necessary by the front desk. These two moves did not add expenses to our operation, but they did add revenue and profit. Spotting those easy opportunities to add value for guests is key, and it is great when it also adds to the bottom line.

Do you want to know more?

List of assistant restaurant manager skills to add to your resume

The most important skills for an assistant restaurant manager resume and required skills for an assistant restaurant manager to have include:

Customer Service
Cleanliness
Food Service
Product Quality
Restaurant Operations
Guest Service
Work Ethic
Customer Satisfaction
Food Safety
Quality Guest
POS
Math
Guest Satisfaction
Customer Complaints
Cost Control
Inventory Control

Performance Reviews
Staff Scheduling
Food Handling
Guest Relations
Bank Deposits
Wine
Culinary
Labor Costs
Employee Development
Cash Control
Financial Reports
Cash Handling
Excellent Guest
Fine Dining
Room Service
First Hand

BARS
Sanitation Standards
Employee Training
Quality Service
Food Products
Excellent Interpersonal
TIP
Inventory Management
Taking Care
Reservations
Food Quality
Safety Standards
Safety Procedures
Beverage Management
Guest Complaints
Exceptional Guest

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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