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Assistant retail sales manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
E. Duff Wrobbel Ph.D.,
Linda Hajec
Below we've compiled a list of the most critical assistant retail sales manager skills. We ranked the top skills for assistant retail sales managers based on the percentage of resumes they appeared on. For example, 13.6% of assistant retail sales manager resumes contained pos as a skill. Continue reading to find out what skills an assistant retail sales manager needs to be successful in the workplace.

15 assistant retail sales manager skills for your resume and career

1. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how assistant retail sales managers use pos:
  • Assisted store manager with daily operations including opening/closing POS system, ordering supplies, inventory processing, staff supervision and motivation.
  • Serviced retail customers by processing purchase orders/request and deliveries; displaying specific POS materials for advertisement and product announcement.

2. Store Sales

Here's how assistant retail sales managers use store sales:
  • Develop, implemented, and executed store sales plan to include outbound lead generation and management of business accounts.
  • Interviewed potential store sales associates, and management candidates.

3. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how assistant retail sales managers use sales floor:
  • Retail Sales Professional * Top salesman while providing phenomenal customer service on the sales floor, call center and paint center.
  • Inventory, sales floor set-up, assuring proper signage for sales was displayed.

4. Sales Associates

Here's how assistant retail sales managers use sales associates:
  • Conducted 1x1 coaching session for Sales associates, ensuring goals and sales strategy comprehension.
  • Managed and motivated sales associates to achieve and exceed established goals.

5. Sales Results

Here's how assistant retail sales managers use sales results:
  • Monitored daily sales results and activities to ensure sales, retention, and compliance objectives were met
  • Managed financial and sales reporting, daily sales results, and daily sales activities.

6. Retail Operations

Retail operations are used to describe all the tasks that maintain the store functionality. These tasks include supply chain, people management, store layout, physical inventory, cash operations, promotions, master data management, and pricing.

Here's how assistant retail sales managers use retail operations:
  • Communicated all sales promotions to corporations and retail operation stores for AT&T and the consumer market.
  • Developed, implemented and executed training programs, providing guidance and structure in building strong retail operations team.

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7. Customer Complaints

Here's how assistant retail sales managers use customer complaints:
  • Developed mechanisms to speedily resolve escalated employee and customer complaints in a timely and empathetic manner.
  • Resolved escalated customer complaints in a timely and empathetic manner while managing churn.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how assistant retail sales managers use payroll:
  • Established and monitored store's work schedule and staffing issues to effectively manage payroll expenses.
  • Developed schedules and monitored payroll on a daily basis to ensure payroll plans were met.

9. Store Operations

Here's how assistant retail sales managers use store operations:
  • Worked with the management team in training of all new employees in areas of store operations and sales.
  • Managed store productivity, key performance metrics, store operations, human resources, and staffing.

10. Inventory Control

Here's how assistant retail sales managers use inventory control:
  • Assisted produce managers with merchandising and inventory control.
  • Supervised inventory control of area stores.

11. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how assistant retail sales managers use product knowledge:
  • Gained a high level of product knowledge, which allowed me to handle customer call escalations across all zones.
  • Maintained product knowledge in a competitive marketplace to meet and exceed company sales goals.

12. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how assistant retail sales managers use loss prevention:
  • Insure all loss prevention protocols are followed accordingly.
  • Cleaned and inspected customers high-value possessions and followed loss prevention and security procedure for customer pieces and store-owned jewelry.

13. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how assistant retail sales managers use bank deposits:
  • Opened and closed store, as well as prepared bank deposits.
  • Performed nightly bank reconciliation activities, prepared daily bank deposits and managed customer account payments.

14. Sales Objectives

Here's how assistant retail sales managers use sales objectives:
  • Manage the Department's 3 Field Sales Consultants through established sales objectives, weekly contact, sales training and field travel.
  • Coached to drive team performance by motivating and developing individual action plans to achieve sales objectives.

15. Inventory Management

Here's how assistant retail sales managers use inventory management:
  • Performed monthly inventory management operations and conducted research to reconcile variances.
  • Inventory management, Taking inventory, ordering back-stock and replenishment.
top-skills

What skills help Assistant Retail Sales Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What assistant retail sales manager skills would you recommend for someone trying to advance their career?

E. Duff Wrobbel Ph.D.

Chair, Southern Illinois University Edwardsville

All things social media are important, and so writing skills still matter.

What technical skills for an assistant retail sales manager stand out to employers?

Linda HajecLinda Hajec LinkedIn profile

Assistant Teaching Professor of Accounting, Associate Chair, Student Recruitment, Retention and Outreach, Penn State Behrend

I think the basics are still important - the feedback from employers still says that they want to see excellent skills in Excel - but if we are talking about changes as a result of the pandemic, job candidates that can also show a comfort level with remote meeting software will feel more natural and less awkward going forward. If you are going to meet on Zoom, make sure you know where to find the features on the screen and if you need to, practice with someone who knows you are just needing to mess around with the settings.

The last thing you would want to do is accidentally exit your interview halfway through because you didn't know where the "share screen" button was. Being familiar with other online collaboration software such as Teams or GoogleDocs is important, too. Even companies that are not working 100% remote are finding great use for these kind of sites, even just to house documents such as policy manuals that they want to share with a group of employees. The fact that a group can work together an collaborate asynchronously is a reality that many companies had not faced before, so the employee needs to be prepared to remember to follow up on team projects instead of waiting for a meeting to see where everything stands.

What soft skills should all assistant retail sales managers possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about assistant retail sales manager

List of assistant retail sales manager skills to add to your resume

Assistant retail sales manager skills

The most important skills for an assistant retail sales manager resume and required skills for an assistant retail sales manager to have include:

  • POS
  • Store Sales
  • Sales Floor
  • Sales Associates
  • Sales Results
  • Retail Operations
  • Customer Complaints
  • Payroll
  • Store Operations
  • Inventory Control
  • Product Knowledge
  • Loss Prevention
  • Bank Deposits
  • Sales Objectives
  • Inventory Management
  • Competitive Trends
  • Customer Issues
  • Assess Individuals
  • Customer Care
  • HR
  • Promotional Elements
  • Sales Performance
  • Bill Payments
  • Sales Strategies
  • Customer Inquiries
  • Store Inventory
  • Wireless Products
  • Customer Relations
  • Business Accounts
  • Inventory Counts
  • Financial Transactions
  • Performance Evaluations
  • Manage Churn
  • Cash Drawers
  • Customer Service
  • Customer Interaction
  • Employee Scheduling
  • Promotion Decisions
  • Store Appearance
  • Customer Escalations
  • Employee

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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