Assistant sales director job description

The **Hilton Tampa Downtown & Embassy Suites by Hilton Tampa Downtown Convention Center** is looking for a **Complex Assistant Director of Sales** to join their team\! This person will report directly to the Complex Director of Sales & Marketing\. The ideal candidate will have 5 years hotel sales experience, leadership and forecasting experience\. Preferably looking for someone that has knowledge of Corporate/ Company Meetings Market, Director/Assistant Director experience, and Delphi\.FDC \.
**ABOUT OUR HOTELS:**

The Newly Renovated **Hilton Tampa Downtown** is two blocks from the Riverwalk and half a mile from Amalie Arena and the Tampa Convention Center\. The University of Tampa campus is also just half a mile away\. Our rooftop pool boasts views of the surrounding area, a sundeck, and whirlpool, and we also have a 24\-hour fitness center, restaurant, bar, and on\-site Starbucks\. The Hilton Tampa Downtown has 39,000 square feet of meeting space and 520 guest sleeping rooms\!

The **Embassy Suites** is connected by skybridge to Tampa Convention Center\. Amalie Arena is a five\-minute walk away, and we're less than a mile from the Florida Aquarium and Port Tampa Bay\. The TECO Line stops outside our door for downtown and Ybor City sightseeing\. Enjoy free made\-to\-order breakfast and our complimentary evening reception\. This property has 11,000 square feet of meeting space and 360 guest sleeping rooms\.

**What will I be doing?**

The Complex Assistant Director of Sales will partner with the Complex Director of Sales & Marketing in assisting in the managing of sales staff to secure and establish long\-term relationships with clients\. Responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotel/s\. Develops sales plans and strategies to meet or exceed established revenue and room night goals\. Works with various departments to ensure requested services are provided to customers\. Interviews, trains, supervises, counsels, schedules, and evaluates staff\. Manages the financial aspects of business travel \(i\.e\. forecasting, budgeting, etc\.\)

Lead and direct the development and implementation of strategic sales and initiatives to include, but not limited to, interacting with guests and owners, directing solicitation efforts, securing business, operating information management systems, preparing and presenting statistical and performance reports, and managing financial aspects of the operation\.

Partner with the Revenue Management team to include, but not limited to, determining sales pricing strategies, developing rates, establishing market segment thresholds, determining space utilization policy, deploying competitive data strategies, conducting demand analysis, and managing market mix\.

Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations, and delivering recognitions and rewards\.

Recruit, interview, and train team members\.

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

Hospitality \- We're passionate about delivering exceptional guest experiences\.

Integrity \- We do the right thing, all the time\.

Leadership \- We're leaders in our industry and in our communities\.

Teamwork \- We're team players in everything we do\.

Ownership \- We're the owners of our actions and decisions\.

Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands\. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all

**Job:** _Sales_

**Title:** _Complex Assistant Director of Sales\- Hilton Tampa Downtown & Embassy Suites by Hilton Tampa Downtown Convention Center_

**Location:** _null_


**EOE/AA/Disabled/Veterans**

Tucked in a 15-acre park-like setting just North of Columbus, Ohio, our property offers a complete collection of services and amenities for an all-inclusive experience. Our hotel has 193 stylishly appointed guest rooms and suites delight leisure travelers, while our 45,000 square feet of customizable meeting spaces are sophisticated yet comfortable and offer state-of-the-art technology to create a dynamic setting for meetings and special events.

The Assistant Director of Sales assists the Director of Sales in leading a team that sells hotel rooms, conference packages, and food and beverage events through direct client contact for the purpose of providing client satisfaction and maximizing revenues and profitability of the hotel property.

Our attractive compensation package includes a competitive salary, medical, dental, vision, life, 401k with match, STD, vacation, vacation earned on an accrual basis, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers!

Primary Responsibilities:

1. Strong customer service ethic with high emphasis on exceeding clients’ expectations and always providing authentic hospitality to each and every Guest.
2. Helps to direct the activities of the sales and catering team, providing the leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the generation of total complex sales/revenues.
3. Assists the DOS with leading revenue and yield management strategies for guest rooms and meeting/event spaces. Ensuring that we are receiving more than our fair share within our competitive set.
4. Develops and maintains relationships with key clients in order to produce transient, group and/or conference center business, to include room sales, conference meeting package sales, food & beverage sales and catering/banquet sales.
5. Maintains a strong relationship with our ownership partners, and who we represent daily by being their official training center.
6. Assists the DOS in managing the departmental budget and monitors sales activities/performance to ensure actual sales meet or exceed the established revenue plan and to accurately report variances/projections.
7. Assists the DOS to develop and maintain property-level tactical sales initiatives to support overall sales plans, strategies and programs.
8. Actively participates in sales initiatives such as training, sales blitzes, joint sales calls, and referrals to sister properties.
9. Manages the marketing budget with the DOS and develops and implements marketing strategies for the complex, as well as ensuring marketing expenses are in line with budgetary guidelines.
10. Develops and maintains good relationships with officials and representatives of local and community groups and companies and attends in and out-of-town conferences to generate conference and group business.
11. Assists the DOS to develop and update the hotel-level budget and business plan to include sales goals and plans that support the overall business and sales strategies of the company.
12. Manages the social media, website, and public relations efforts of the property, in coordination with ownership.
13. Assists to train and provide career development for all sales and catering personnel. This could include conducting performance evaluations and providing ongoing feedback and mentoring to team members.
14. Manage multiple projects and clients at any given time with the ability to adapt fluidly to the changing nature of client’s needs.
15. Participate in Property Manager on Duty Program.
16. Other duties as assigned.

Qualifications, Education, Experience, Skills, and Abilities:

• Associates or Bachelor’s Degree or commensurate work experience
• Minimum of 3-5 years of experience in a leadership role in a hotel or conference center environment in hospitality sales and marketing, catering, and revenue management.
• Affiliations and Memberships with local Industry Associations such as MPI, PCMA, OSAP and HSMAI preferred.
• Have a CHSP or CMP designation or obtain one within the first year of employment.
• Experience with Delphi and Maestro operating systems preferred.
• Proficient using the latest versions of the Microsoft Office Suite including: Word, Excel, PowerPoint, and Publisher.
• Experienced in mail merges, web searches, and email marketing.
• Experience coordinating social media, marketing initiatives, websites and working with public relations.
• Excellent interpersonal skills both in person and by phone with high level of professionalism to deal effectively with all types of personalities.
• Superb organizational skills – ability to multi-task, direct and solve problems effectively with little supervision.
• Highly enthusiastic and self-motivated.
• Analytical skill and an ability to forecast.
• Time management and ability to prioritize job duties and projects.
• Ability to work with and win over multiple personalities when working toward a common goal for a successful overall outcome.
• Ability to lead a team to fully deliver on guests, partners and owners expectations.

We are managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

The Assistant Director of Sales assists with direct oversight of sales and marketing operations for a hotel or assigned collection of hotels in partnership with the respective Director of Sales/Director of Sales & Marketing. This role has the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives. This individual will oversee operations of the hotel Sales Managers including but not limited to direct sales follow-up sales administration hiring of staff training managing and coaching. Additional responsibilities include assisting with sales and marketing budget forecast advertising and marketing and business plans. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
QUALIFICATIONS:

+ At least 4 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and at least 2 years of related experience.

+ Must have a valid driver's license in the applicable state.

+ Must possess highly developed verbal & written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.

+ Must have thorough experience with professional selling skills: opening probing supporting closing

+ Shows strong analytical skills and strategic vision in establishing appropriate sales deployment

+ Must be proficient in general computer knowledge especially Microsoft Office products

+ Must be able to work independently and simultaneously manage multiple tasks

+ Strong organization and presentation skills

+ Demonstrated ability to effectively interact and manage people of diverse socioeconomic cultural disability and ethnic backgrounds while solving complex problems and creating a productive sales team

+ Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.

+ Must work well in stressful high pressure situations; maintain composure and objectivity under pressure.

+ Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

+ Coordinate all group transient and catering sales solicitations and bookings to maximize overall revenue.

+ Develop recommend implement and manage the division's annual budget and the advertising public relations marketing and sales plans and programs for the hotel to maximize rate occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations.

+ Proactively conduct outside sales calls conduct sales tours and entertain clients.

+ Understand the content reflected in contracts and how to negotiate terms therein.

+ Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.

+ Monitor production of all top accounts and evaluate trends within your market.

+ Adheres to Aimbridge Hospitality's established regulations company standards sales standards and sales metrics related.

+ Comply with attainment of individual goals as well as team goals and budgeted metrics.

+ Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue.

+ In partnership with the Director of Sales help to manage Human Resources in the division in order to attract retain and motivate the employees; hire train develop empower coach and counsel conduct performance and salary reviews resolve problems provide open communication vehicles discipline and terminate as appropriate.

+ Help to supervise Catering & Event Management Team (as applicable) to ensure that the Catering Food & Beverage and Meeting Room rental budgets are met or exceeded.

+ Develop a full working knowledge of the operations and policies of the hotel including Sales Food and Beverage Front Office and Reservations.

+ Maintain strong visibility in local community and industry organizations.

+ Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management providing training on a rotational basis.

+ Maintains professional working relationship and promote open lines of communication relationships to achieve initiatives with respective marketing partner(s) and other internal departments (i.e. Second Wave Aimbridge Digital or Branded field marketing).

+ Travel on a weekly basis as required.

+ Act as directed on behalf of the General Manager in his/her absence; performing any other duties as requested by management.

+ Located just 5 mi from the Ronald Reagan Washington National Airport, this hotel has a modern gym and several dining options. Each room has a tea/coffee maker.

This Washington, DC hotel is 1.1 mi from the White House and within a 2.5 mi radius of the Newseum and the International Spy Museum.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

+ Now offering Daily Pay! Ask your Recruiter for more details

+ Medical, Dental, and Vision Coverage

+ Short-Term and Long-Term Disability Income

+ Term Life and AD&D Insurance

+ Paid Time Off

+ Employee Assistance Program

+ 401k Retirement Plan


Full-Time/Part-Time: Full-Time

Street: 1143 New Hampshire Ave Nw