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Become An Assistant Service Manager

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Working As An Assistant Service Manager

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $70,320

    Average Salary

What Does An Assistant Service Manager Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become An Assistant Service Manager

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Assistant Service Manager Jobs

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Average Length of Employment
Service Manager 3.9 years
Service Supervisor 3.8 years
Service Lead 3.0 years
Service Advisor 2.8 years
Top Employers Before
Manager 4.3%
Technician 4.0%
Cashier 3.0%
Supervisor 2.4%
Internship 2.3%
Top Employers After
Manager 3.8%
Owner 3.1%
Technician 2.0%

Do you work as an Assistant Service Manager?

Assistant Service Manager Demographics

Gender

Male

68.2%

Female

30.7%

Unknown

1.2%
Ethnicity

White

62.0%

Hispanic or Latino

15.9%

Black or African American

11.2%

Asian

7.1%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

63.7%

French

7.1%

Carrier

3.6%

German

3.0%

Arabic

3.0%

Mandarin

2.4%

Italian

2.4%

Portuguese

2.4%

Japanese

2.4%

Hindi

1.8%

Cantonese

1.8%

Vietnamese

1.2%

Urdu

1.2%

Swahili

0.6%

Marathi

0.6%

Bosnian

0.6%

Lithuanian

0.6%

Norwegian

0.6%

Russian

0.6%

Dakota

0.6%
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Assistant Service Manager Education

Schools

University of Phoenix

23.2%

Universal Technical Institute

10.9%

Ferris State University

6.5%

Southern New Hampshire University

4.8%

University of Houston

4.8%

Northern Virginia Community College

4.6%

The Academy

4.1%

Houston Community College

3.9%

West Virginia University

3.9%

Texas A&M University

3.6%

Temple University

3.4%

Liberty University

3.4%

Sam Houston State University

3.1%

Montgomery College

2.9%

Pennsylvania State University

2.9%

Florida State University

2.9%

Strayer University

2.9%

Texas Tech University

2.7%

Community College of the Air Force

2.7%

George Mason University

2.7%
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Majors

Business

33.6%

Automotive Technology

12.4%

Management

6.1%

Criminal Justice

4.6%

Accounting

4.4%

Marketing

4.2%

General Studies

3.7%

Communication

3.3%

Psychology

3.2%

Education

3.0%

Health Care Administration

2.7%

Finance

2.6%

Computer Science

2.4%

Human Resources Management

2.1%

Hospitality Management

2.1%

Electrical Engineering

2.1%

Political Science

2.1%

Liberal Arts

1.9%

Nursing

1.8%

Computer Information Systems

1.7%
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Degrees

Other

34.3%

Bachelors

34.2%

Associate

13.9%

Masters

9.4%

Certificate

5.0%

Diploma

2.0%

License

0.6%

Doctorate

0.6%
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Internship
Temporary

Real Assistant Service Manager Salaries

Job Title Company Location Start Date Salary
Assistant Manager, Health Service J H Tachibana, D.P.M., P.C. Hartsdale, NY Apr 14, 2011 $113,402
Assistant Service Manager Valmet, Inc. Duluth, GA Sep 02, 2016 $85,384 -
$86,268
Assistant Manager, Services Inductis LLC Jersey City, NJ Oct 11, 2011 $80,000 -
$90,000
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Sep 06, 2014 $79,000 -
$104,000
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Mar 10, 2014 $79,000 -
$104,000
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Sep 10, 2014 $79,000 -
$104,000
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Jun 09, 2014 $79,000 -
$104,000
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Aug 18, 2015 $78,083 -
$103,083
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Aug 18, 2015 $75,691 -
$100,691
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Aug 18, 2015 $74,027 -
$99,027
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Aug 16, 2016 $74,006 -
$99,006
Assistant Manager, Services Inductis LLC Jersey City, NJ Oct 10, 2011 $72,500 -
$80,000
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Aug 16, 2016 $71,115 -
$96,115
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Aug 23, 2016 $70,400 -
$95,400
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Aug 16, 2016 $70,179 -
$95,179
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Aug 18, 2015 $67,642 -
$92,642
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Aug 18, 2015 $65,728 -
$90,728
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Aug 18, 2015 $64,314 -
$89,314
Assistant Manager, Services Exlservice.Com, LLC Jersey City, NJ Nov 17, 2015 $61,000 -
$86,000

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Top Skills for An Assistant Service Manager

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  1. Customer Service Issues
  2. Warranty Claims
  3. Service Department
You can check out examples of real life uses of top skills on resumes here:
  • Handled all manner of customer service issues with an eye on cost analysis and efficient use of time.
  • Certify vehicle repairs meet original equipment manufacturer's standards for warranty repair, process and administer warranty claims.
  • Controlled all aspects of office management including, supervising service department staff and technicians.
  • Delegated repair orders to technicians based on their individual abilities to maximize production in a flat rate environment.
  • Selected accomplishments: Developed and implemented training and follow up programs that propelled customer retention and customer satisfaction for struggling dealers.

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Top 10 Best States for Assistant Service Managers

  1. Rhode Island
  2. Minnesota
  3. New Jersey
  4. Colorado
  5. Ohio
  6. Nevada
  7. Michigan
  8. New York
  9. Alaska
  10. Louisiana
  • (50 jobs)
  • (361 jobs)
  • (365 jobs)
  • (266 jobs)
  • (432 jobs)
  • (83 jobs)
  • (260 jobs)
  • (552 jobs)
  • (25 jobs)
  • (118 jobs)

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