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Become An Assistant Service Manager

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Working As An Assistant Service Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

What Does An Assistant Service Manager Do At Carmax

* Ensure that Service Consultants meets and greets all customers in a prompt and courteous manner.
* If all Service Consultants are busy with other customers, personally assist customer.
* Continually observe and mentor the Service Consultants to enforce good habits, and to ensure "Exceptional Customer Service" at all times.
* Track Sales penetration and CSI scores on a daily basis.
* Create an environment of friendly competition so that all Service Consultants will compete to be the best
* Handle all customer concerns in a quick, efficient, and friendly manner.
* Be proactive and anticipate potential customer issues before they seek assistance from senior management.
* Process and track all CarMax "Care" claims
* Ensure that drive aisle and write-up area is kept organized, clean of trash, and vehicles are cleared at all times throughout the day
* Be available to assist and mentor Service Consultants during peak delivery time, greeting customers and ensuring that all aspects of a proper deliver are completed - explanation, answer questions, and complete a CSI survey.
* Work one-on-one with individual Service Consultants to assist with CSI and/or sales opportunities
* Perform all duties of the Service Manager in his/her absence
* Ensure that Service Consultant position properly staffed at all times
* Participate and endorse all CarMax Training initiatives.
* Ensure the successful career development of the members of your Team through adherence to the CarMax File reviews, Performance Management and the Merit Review Process.
* Review monthly Labor Operations Usage and capacity planning

What Does An Assistant Service Manager Do At University of Maine

* Directly supervise several hourly staff and student employees.
* Responsible for meeting budgetary goals and objectives as outlined by the Dining Service Manager.
* With the management team, assist in maintaining and enforcing quality food preparation and presentation as outlined by the culinary team.
* Responsible for ensuring proper cash handling such as balancing the safe, making deposits, training staff on proper cashiering procedures.
* Supervises food preparation and service areas in a dining facility as assigned by the Dining Service Manager, keeping them informed of all equipment, production, service or employee challenges.
* Assists Dining Services Manager with personnel matters including hiring, training, and evaluating hourly staff.
* Schedules personnel to ensure hours worked meet operational needs and fall within budget guidelines.
* Assign daily duties to staff members appropriately to meet the needs of the shift.
* Participates in managing time for payroll.
* Assist with purchasing, inventory, portion control, maintaining food costs.
* Utilize a departmental food production system for forecasting, ordering, production, inventory and financial evaluation.
* Assist with the administration of training programs for student and hourly staff as assigned by the Dining Service Manager.
* Assist in inspecting kitchens, service areas and dining rooms to ensure compliance with campus Safety and Environmental Management directives, State Health Department standards and departmental quality assurance programs.
* Prepare, provides and utilizes appropriate statistical information on a timely basis including sales and labor analyses, through put and spoilage.
* Recommends courses of action for continued process improvement.
* Participates in special events including departmental events as directed.
* Work effectively and cooperatively with other members of UMaine Dining staff, UMaine administration, the campus community, and other external clients and customers.
* Develops and maintain professional relationships that reflect courtesy, civility, and mutual respect

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Real Assistant Service Manager Salaries

Job Title Company Location Start Date Salary
Assistant Service Manager Valmet, Inc. Duluth, GA Sep 02, 2016 $85,384 -
$86,268
Assistant Room Service Manager Four Seasons Hotels Corporate Services, Inc. Washington, DC Dec 08, 2014 $51,385 -
$52,000
Assistant Services Manager S&H Restaurant, Inc. Arlington, VA Dec 07, 2009 $50,902
Assistant Services Manager S & H Restaurants Inc. Arlington, VA Dec 07, 2009 $50,902
Assistant Services Manager S & H Restaurants Inc. Arlington, VA Dec 10, 2009 $50,902
Assistant Operations Services Manager Trebar Financial Services, Inc. Boise, ID Sep 09, 2015 $36,670

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Top Skills for An Assistant Service Manager

CustomerServiceIssuesWarrantyClaimsRepairOrdersServiceDepartmentEnsureCustomerSatisfactionDealershipAssistantServiceServiceAdvisorsCustomerPaySafetyServiceTechniciansToyotaSuperviseCustomerComplaintsCustomerRelationsServiceAppointmentsADPDailyOperationsPhoneCallsServiceCalls

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Top Assistant Service Manager Skills

  1. Customer Service Issues
  2. Warranty Claims
  3. Repair Orders
You can check out examples of real life uses of top skills on resumes here:
  • Serve as first line problem resolution for all customer service issues and addressing as necessary.
  • Created and managed warranty claims system for 5 manufacturers tripling monthly revenue.
  • Managed a team of three technicians and one team leader and prioritized all repair orders.
  • Directed the flow of continuous traffic in the General Motors Service Department.
  • Monitor production reports, product information and manage all customer inquires concerns to ensure customer satisfaction.

Top Assistant Service Manager Employers

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