What does an assistant service manager do?
The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.
Assistant service manager responsibilities
Here are examples of responsibilities from real assistant service manager resumes:
- Hire to manage and organize BMW, Volvo and VW parts departments.
- Manage both the service department and parts department for a busy Mazda dealership.
- Manage a service and parts department of a high volume RV and marine dealer.
- Implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remain within budget.
- Manage parts and service department operations while consistently meeting or exceeding industry standards for profitability and CSI.
- Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
- Preform all preventative maintenance on HVAC, refrigeration equipment and other general facility maintenance.
- Open Hyundai store from grind up.
- Establish a CRM and BDC for fix departments
- Perform mechanical and electrical diagnosis of motorcycles and ATV's.
- Create BDC department to answer all incoming calls to the dealership.
- Maximize wholesale website sales and am growing the business through BMW forums.
- Order parts for all brands of motorcycles and ATV via vendor catalogs and websites.
- Improve retention for Hyundai owner marketing with continue email and direct mail marketing campaigns.
- Improve service throughput from 20 cars per day to 60 cars per day at the Chevrolet dealership.
Assistant service manager skills and personality traits
We calculated that 19% of Assistant Service Managers are proficient in Strong Customer Service, POS, and Customer Issues. They’re also known for soft skills such as Leadership skills, Management skills, and Time-management skills.
We break down the percentage of Assistant Service Managers that have these skills listed on their resume here:
- Strong Customer Service, 19%
Contributed to repeat and referral business by usingstrong customer service and problem-solving skills.
- POS, 16%
Coordinate testing of POS software and hardware upgrades, POS data troubleshooting, price management and Sales Audit data troubleshooting.
- Customer Issues, 10%
Maintained quick and efficient service for store customers by troubleshooting customer issues and managing staffing resource requirements.
- Customer Complaints, 9%
Cultivated and maintained professional relationships by effectively handling and resolving customer complaints to ensure their utmost satisfaction.
- Cash Handling, 9%
Maintained financial center cash limits while facilitated teller cash handling and managing teller operations procedures.
- Work Ethic, 4%
Recognized for superior work ethic, productivity, and leading-by-example management style.
"strong customer service," "pos," and "customer issues" are among the most common skills that assistant service managers use at work. You can find even more assistant service manager responsibilities below, including:
Leadership skills. To carry out their duties, the most important skill for an assistant service manager to have is leadership skills. Their role and responsibilities require that "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Assistant service managers often use leadership skills in their day-to-day job, as shown by this real resume: "handle customer complaints and issues, or delegate them to the correct store leadership. "
Time-management skills. assistant service managers are also known for time-management skills, which are critical to their duties. You can see how this skill relates to assistant service manager responsibilities, because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." An assistant service manager resume example shows how time-management skills is used in the workplace: "reduced customer complaints by 20% annually by regulating daily process to identify customer complaints faster and reduce resolution time. "
Communication skills. assistant service manager responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "top executives must be able to convey information clearly and persuasively." This resume example shows what assistant service managers do with communication skills on a typical day: "utilized superior networking and communications abilities, consistently building strong customer relations in highly competitive warranty service market. "
Problem-solving skills. A commonly-found skill in assistant service manager job descriptions, "problem-solving skills" is essential to what assistant service managers do. Assistant service manager responsibilities rely on this skill because "top executives need to identify and resolve issues within an organization." You can also see how assistant service manager duties rely on problem-solving skills in this resume example: "operated as customer relations and customer resolutions manager. "
The three companies that hire the most assistant service managers are:
- Healthcare Services Group372 assistant service managers jobs
- Pep Boys298 assistant service managers jobs
- Goodyear44 assistant service managers jobs
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Compare different assistant service managers
Assistant service manager vs. Service advisor
Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.
There are some key differences in the responsibilities of each position. For example, assistant service manager responsibilities require skills like "pos," "ladders," "front desk," and "service appointments." Meanwhile a typical service advisor has skills in areas such as "basic math," "csi," "excellent interpersonal," and "repair process." This difference in skills reveals the differences in what each career does.
Service advisors really shine in the finance industry with an average salary of $68,364. Comparatively, assistant service managers tend to make the most money in the technology industry with an average salary of $62,323.On average, service advisors reach similar levels of education than assistant service managers. Service advisors are 1.7% less likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.Assistant service manager vs. Support manager
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Each career also uses different skills, according to real assistant service manager resumes. While assistant service manager responsibilities can utilize skills like "strong customer service," "ladders," "cash handling," and "work ethic," support managers use skills like "project management," "technical support," "powerpoint," and "windows."
Support managers earn a higher average salary than assistant service managers. But support managers earn the highest pay in the finance industry, with an average salary of $103,459. Additionally, assistant service managers earn the highest salaries in the technology with average pay of $62,323 annually.support managers earn similar levels of education than assistant service managers in general. They're 3.7% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.Assistant service manager vs. Claims manager
A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an assistant service manager is likely to be skilled in "strong customer service," "pos," "ladders," and "customer issues," while a typical claims manager is skilled in "oversight," "litigation," "direct reports," and "claims handling."
Claims managers earn the highest salary when working in the insurance industry, where they receive an average salary of $81,729. Comparatively, assistant service managers have the highest earning potential in the technology industry, with an average salary of $62,323.Most claims managers achieve a similar degree level compared to assistant service managers. For example, they're 2.9% more likely to graduate with a Master's Degree, and 2.7% more likely to earn a Doctoral Degree.Assistant service manager vs. Service lead
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Even though a few skill sets overlap between assistant service managers and service leads, there are some differences that are important to note. For one, an assistant service manager might have more use for skills like "work ethic," "repair orders," "strong work ethic," and "service sales." Meanwhile, some responsibilities of service leads require skills like "food service," "food safety," "exceptional client," and "client service. "
The average resume of service leads showed that they earn similar levels of education compared to assistant service managers. So much so that theyacirc;euro;trade;re 3.7% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.2%.Types of assistant service manager
Updated January 8, 2025
