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Assistant shop manager skills for your resume and career
15 assistant shop manager skills for your resume and career
1. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Constructed and assembled prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
- Organized and managed sales floor procedures by applying experience in retail operations.
2. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Assisted manager in supervising employees.-Conducted inventory.-Ran parts counter.-Aided in the shop area with light mechanical duties.-Made schedules-Processed payroll occasionally.
- Monitored payroll and quality control.
3. Loss Prevention
The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.
- Trained associates on POS and ticketing systems, sales techniques and loss prevention.
- Conducted loss prevention audits to safeguard locations against theft and inventory mismanagement; secured and upgraded systems based upon audit results.
4. Phone Calls
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
- Provide excellent customer service - Greeting customers - Organize clothing - Cashier - Stock - Answering phone calls regarding our products
- Performed all daily office duties including answering consistent telephone calls, making appointments/tasks for work to be accomplished.
5. Shop Operations
- Truck Shop Operations including Warranty Operations
- Provided key management support for daily shop operations, including technician scheduling, customer service, and technician training.
6. Customer Satisfaction
- Coordinated and supervised daily operations to ensure employee performance and customer satisfaction.
- Increased overall customer satisfaction level through ensuring an extraordinary service for customers.
7. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Interviewed hired and trained new associates in sales, visuals, computer procedure, as well as product knowledge.
- Adhered to company policy while continuously learning product knowledge, sales regime and creating new relationships.
8. Bank Deposits
Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.
- Design floral pieces, customer service, opening and closing shop, including cash register and bank deposits.
- Perform shop closing duties and prepare and drop off bank deposits.
9. Retail Sales
Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.
- Retail Sales, Front Register, Price and Value Gold and Diamonds.
- Maximize retail sales and loan profits.
10. Inventory Management
- Perform day-to-day tasks including sales, customer service, visual presentation, inventory management, and operations.
- Aided in inventory management of over 10 product lines consisting of thousands of individual products.
11. Safety Procedures
Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.
- Conducted weekly orientation, covering topics such as OSHA and safety procedures.
- Ensured all safety procedures and practices were followed.
12. Cleanliness
- Fabricated materials Maintained cleanliness of the shop Improved efficiency Assisted in deliveries
- Managed the day-to-day operations of the Floral Department including scheduling, ordering, inventory, cleanliness and organization.
13. Parts Inventory
- Supervised and controlled parts inventory.
- Managed parts department with $30K in a base parts inventory, supporting maintenance for 60 trucks and 61 trailers.
14. Customer Orders
- Planned and scheduled customer orders based on materials available, manpower, and time constraints.
- Handle indirect customer orders and shipments.
15. Store Operations
- Provide customer service, assist management with daily store operations and conduct daily monetary transactions, assist in supervision of employees
- Managed store operations in the absence of the shop manager, including store opening and closing procedures.
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List of assistant shop manager skills to add to your resume
The most important skills for an assistant shop manager resume and required skills for an assistant shop manager to have include:
- Sales Floor
- Payroll
- Loss Prevention
- Phone Calls
- Shop Operations
- Customer Satisfaction
- Product Knowledge
- Bank Deposits
- Retail Sales
- Inventory Management
- Safety Procedures
- Cleanliness
- Parts Inventory
- Customer Orders
- Store Operations
- Sales Associates
- POS
- DOT
- Customer Complaints
- Visual Presentation
- Inventory Control
- Customer Vehicles
- Quality Standards
- CNC
- Pro Shop
- Shop Floor
- Repair Shops
- Customer Relations
- ASE
- Daily Sales
- Body Shop
- Shop Equipment
- Shop Inventory
- MIG
- Repair Orders
- Equipment Maintenance
- Oil Changes
- CCC
- Gift Shop
- Golf Courses
- Vehicle Maintenance
- Groceries
- Customer Issues
- Financial Statements
- Rental Shop
- Repair Process
- Inventory System
Updated January 8, 2025
