What does an assistant spa manager do?
An assistant spa manager provides administrative support to spa managers, assisting them in overseeing and maintaining the smooth operations of spa facilities. Their responsibilities usually include liaising with suppliers, purchasing supplies, preparing and processing documents, handling calls and correspondence, organizing files, and maintaining records. They may also assist patrons by answering inquiries, discussing the extent of procedures, introducing different service options, and solving issues and concerns. Moreover, they work together with the spa manager in managing staff and monitoring operations, all while implementing policies and regulations.
Assistant spa manager responsibilities
Here are examples of responsibilities from real assistant spa manager resumes:
- Manage outside appointment bookings which include traveling, security, POS systems, equipment storage & maintenance.
- Maintain club cleanliness, consistently meet club operating expectations, and maximize profits while containing expenses.
- Train, coach and mentore staff to ensure smooth adoption of new computer program for booking appointments and maintaining personal paperwork.
- Supervise housecleaning staff and spa cleanliness.
- Assure timely availability of qualify associates through active participation in the salon recruiting, interviewing, hiring and training process.7.
- Perform aromatherapy facials according to Aveda procedures.
Assistant spa manager skills and personality traits
We calculated that 20% of Assistant Spa Managers are proficient in Administrative Tasks, Payroll, and Retail Sales. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Assistant Spa Managers that have these skills listed on their resume here:
- Administrative Tasks, 20%
Assist in administrative tasks including filing, member folder maintenance, and data entry of client records.
- Payroll, 20%
Supervised administrative functions and ensured all records, payroll and schedules remained up-to-date and filed appropriately.
- Retail Sales, 13%
Assisted each technician to consistently increase guest retention and service sales and maintain minimum retail sales goals.
- Front Desk, 12%
Handled all front desk duties including phones, checking in guests, spa tours, spa information resource, booking appointments.
- Spa Services, 11%
Inform guests of spa services, programs and resort activities over the phone and in person.
- Booking, 4%
Utilize Micros computer booking systems.
Most assistant spa managers use their skills in "administrative tasks," "payroll," and "retail sales" to do their jobs. You can find more detail on essential assistant spa manager responsibilities here:
Communication skills. One of the key soft skills for an assistant spa manager to have is communication skills. You can see how this relates to what assistant spa managers do because "top executives must be able to convey information clearly and persuasively." Additionally, an assistant spa manager resume shows how assistant spa managers use communication skills: "assist spa manager current with e-mail communications - ensure all sanitization, safety and training logs are to date. "
Leadership skills. Another soft skill that's essential for fulfilling assistant spa manager duties is leadership skills. The role rewards competence in this skill because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." According to an assistant spa manager resume, here's how assistant spa managers can utilize leadership skills in their job responsibilities: "train employees on products and procedures with great team leadership. "
Problem-solving skills. For certain assistant spa manager responsibilities to be completed, the job requires competence in "problem-solving skills." The day-to-day duties of an assistant spa manager rely on this skill, as "top executives need to identify and resolve issues within an organization." For example, this snippet was taken directly from a resume about how this skill applies to what assistant spa managers do: "provide exceptional customer service by assisting clients with problem resolution, membership support and product education. "
Time-management skills. Another crucial skill for an assistant spa manager to carry out their responsibilities is "time-management skills." A big part of what assistant spa managers relies on this skill, since "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." How this skill relates to assistant spa manager duties can be seen in an example from an assistant spa manager resume snippet: "busy schedules and stay on top of key deadlines and product knowledge. "
The three companies that hire the most assistant spa managers are:
- Hand & Stone Massage and Facial Spa58 assistant spa managers jobs
- Massage Envy36 assistant spa managers jobs
- Marriott International13 assistant spa managers jobs
Compare different assistant spa managers
Assistant spa manager vs. Director of spa and guest experience
A spa director is the operator and caretaker of a spa. They are responsible for managing the spa's employees, scheduling events, and advertising it to clients. They ensure the spa is a welcoming environment, including making sure all hygiene procedures are followed and all equipment is functional. They create business development plans to help the spa grow.
While similarities exist, there are also some differences between assistant spa managers and director of spa and guest experience. For instance, assistant spa manager responsibilities require skills such as "administrative tasks," "payroll," "retail sales," and "front desk." Whereas a director of spa and guest experience is skilled in "guest service," "crm," "concept development," and "brand strategy." This is part of what separates the two careers.
The education levels that directors of spa and guest experience earn slightly differ from assistant spa managers. In particular, directors of spa and guest experience are 10.7% more likely to graduate with a Master's Degree than an assistant spa manager. Additionally, they're 0.5% less likely to earn a Doctoral Degree.Assistant spa manager vs. Owner-spa director
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that assistant spa manager responsibilities requires skills like "administrative tasks," "front desk," "booking," and "sales associates." But an owner-spa director might use other skills in their typical duties, such as, "human resources," "skin care products," "nail care," and "business plan."
In general, owner-spa directors achieve higher levels of education than assistant spa managers. They're 5.6% more likely to obtain a Master's Degree while being 0.5% more likely to earn a Doctoral Degree.Assistant spa manager vs. Spa director
The required skills of the two careers differ considerably. For example, assistant spa managers are more likely to have skills like "administrative tasks," "payroll," "booking," and "sales associates." But a spa director is more likely to have skills like "guest satisfaction," "spa operations," "skin care," and "spa equipment."
Spa directors make a very good living in the professional industry with an average annual salary of $44,149. On the other hand, assistant spa managers are paid the highest salary in the transportation industry, with average annual pay of $39,425.spa directors typically earn similar educational levels compared to assistant spa managers. Specifically, they're 4.9% more likely to graduate with a Master's Degree, and 0.7% more likely to earn a Doctoral Degree.Assistant spa manager vs. Manager
Even though a few skill sets overlap between assistant spa managers and managers, there are some differences that are important to note. For one, an assistant spa manager might have more use for skills like "administrative tasks," "retail sales," "spa services," and "booking." Meanwhile, some responsibilities of managers require skills like "food safety," "management," "powerpoint," and "customer satisfaction. "
Managers enjoy the best pay in the finance industry, with an average salary of $71,781. For comparison, assistant spa managers earn the highest salary in the transportation industry.In general, managers hold similar degree levels compared to assistant spa managers. Managers are 4.2% more likely to earn their Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Types of assistant spa manager
Updated January 8, 2025
