Assistant store director job description

Scuba.com is seeking a full-time Assistant Store Director, fulfilling an essential role within the Adorama Corporation. Leading by example, the Assistant Store Director will lead their team, promoting sales, fostering confidence and providing continued training while maintaining profitability as well as a safe and efficient workplace.
Your Responsibilities will include:

+ Drive Results / Customer Service

+ Partners with the Store Director to develop the strategies and plans to achieve sales growth through business analysis, action planning, effective communication and consistent accountability

+ Possess a deep understanding of the SCUBA industry with the ability to identify and interpret trends within the industry, successfully forecasting retail needs and profitability.

+ Exemplify behaviors of the Manager on Duty through effective supervision of the sales floor team to drive sales by consistently providing exceptional customer service

+ Display a "Guest comes first" attitude by training and holding associates accountable to established customer service standards.

Talent Management

+ In partnership with the Store Director:

+ Ensures store is optimally staffed by filling positions in a timely manner

+ Create a continuing education training program that provides employees with tools to help enhance selling and guest service skills.

+ Complies with and ensures that all employees follow company policies and procedures and holds associates accountable to those policies.

Leadership

+ Supervise a team of, approximately, 10 employees comprised of various store departments

+ Act as a positive role model to the team through professional and ethical customer interactions

+ Inspire, motivate and engage store employees through various engagement and recognition methods

+ Maintain an open line of communication and an "open door policy" with the store team to foster communication of information, issues, concerns and ideas.

Qualifications:

+ Minimum 1-2 years retail management experience

+ Experienced SCUBA professional and waterman

+ Working knowledge of the SCUBA and WATERSPORTS INDUSTRY

+ Customer Service

+ Approachability

+ Accountability

We at ADORAMA believe in respecting & encouraging diversity and as such we gladly abide by all EEOC regulations. We will never turn down a qualified employee based on race, religion, gender, sexual-identification, disability, or any other protected class. All jobs are and will continue being awarded based on merit.

Powered by JazzHR

The Assistant Store Director responsible for all aspects of the Boutique business including sales generation, store operations and team and client development. They are a FENDI Brand Ambassador and a business leader, accountable for overall store performance. The managing of the store, employees, merchandise and supporting all activities to achieve store targets will lead to positive experience for the internal and external client.
Responsibilities:

Business Development and Performance Management:

* Drive sales performance for overall business.
* Analyze the business, propose, and implement action plans to improve results.
* Partner with Store Director to develop a sales strategy, working cross-functionally with corporate partners.
* Identify new opportunities to attract and retain clients.
* Presence on the sales floor, empower sales staff to meet assigned sales through an authentic client experience and communicate goal expectations.
* Partner with Retail Events Office for the organization of local events.
* Leveraging the Retail Training Team to help identify actions and learning strategies to support our agile business needs and ensuring each store is equipped with a 360 vision of the business which continuously supports elevating the in-store Client Experience
* Partner with Store Director to craft strategies, in collaboration with all departments, optimize performance and elevate the Client Experience.

Client Management:

* Lead customer service quality, to meet customer expectations by offering excellent customer service and leading by example amongst the team.
* Develop Fendi customers, implement CRM tools and maintain customer database.
* Act as brand ambassador to strengthen/establish relationships with VIP clientele/prospect customers. Cultivate a private appointment culture.
* Lead and plan activities in-store to deliver client service results with full support of regional teams and corporate departments.

Administrative & Operations Management:

* Ensure harmony between front of house and back of house.
* Complete all vital administrative paperwork in a timely manner.
* Control daily invoices petty cash and take vital actions to optimally control costs and ensure efficient operation in store.
* Review and submit sales and operational reports to management in adherence to company's critical metrics and policies.
* Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
* Supervise operational performance of all store operations inclusive of inventory flows and accuracy, team operational efficiency, stock organization and training through hands on coaching in store and partnership with retail therefore ensuring proven operational knowledge for all team members, expansive of new hires, with continuous mentor in support of service excellence.
* Analyze and supervise store stock productivity, driving efficient operations inclusive of scheduling, timely deliveries, organization teams to deliver outstanding client experience FOH & BOH with positive relationship across departments.

Team Management:

* Build an encouraging and positive culture to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings in order to coach and deliver timely feedback.
* Attract and recruit the best talent available in the market through networking and scouting.
* Proactively assess performance and growth potential of individual staff members to create a strong team benchmark and promote career paths. Conduct new hire training.

Additional information

Qualifications:

* Minimum 5 years of management experience, luxury preferred
* Bachelor's degree or equivalent experience preferred
* Strong understanding of luxury fashion industry and luxury clientele
* Ability to develop, empower, and train leadership team and staff, build strong internal and external relationships, apply skills of workforce most appropriately to increase business results
* Effectively delegate tasks and follow-up with team
* Adjust priorities and handle time wisely in a fast-paced environment
* Communicate and listen attentively to others, understand material, and provide instructions to all employees
* Strong interpersonal, communication, organization, and follow-through skills
* Must have flexible schedule: including some nights, weekends, and holidays
* Ability to understand and apply all company policies and procedures

Apply

Job Title: Assistant Store Director

FLSA Status: Salary

Reports To: Store Director

Responsible for assisting the Store Director with managing all phases of store operations in a manner designed to obtain maximum sales and margins, control labor, utility and other operation expenses; and to ensure that the store meets targeted projections and goals through the effective utilization of associates and resources available.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Maintain Festival's culture through leading by example and holding others accountable.
* Assists Store Director with all aspects of the store's operation.
* Observe and enforce all store policies; when applicable suggest, submit or implement changes/additions to company policies to correct deficiencies.
* Observe all local, state and federal laws and regulations while ensuring that all associates are appropriately trained and in full compliance at all times.
* Responsible for ensuring that all associates adhere to company procedures for checking ID requirements in all applicable transactions including sales of alcoholic beverages and tobacco laws.
* Provides effective and objective decisions regarding operational choices in work procedures.
* Assists with informing, training and motivating associates as well as implementing disciplinary actions when required to correct behavior that involves policy violations or actions that have an adverse effect on store operating performance.
* Assists with controlling associates' schedules and controlling both labor and other overhead costs to ensure that operating expenses are within target.
* Responsible for ensuring that all invoice documents are recorded accurately on the applicable receiving log in each department, that all signed invoices are stored in the respective designated secured areas, and that all signed invoices are forwarded to the office according to company policy.
* Responsible for optimum freshness of merchandise and merchandising to achieve maximum sales and profits; to ensure proper rotation of all stock.
* Responsible for ensuring that all merchandise is properly priced in accordance with the Store's Pricing Guide through regular shelf price audits, and ensuring that all key items are competitively priced by conducting periodic competitive shopping field trips.
* Ensures that all price changes are implemented in a timely manner in all phases of store operations, including updating the store's Master Pricing Guide, point-of-sale storage devices including all computers and, where applicable, updates to shelf tags, signs and item price markings.
* Assists with inventory control levels to minimize over-stocks and under-stocks within the policy guidelines for the store to maximize sales, inventory turns and return-on-investment.
* Interface with manufacturers' and sales representatives; evaluate vendor promotions in accordance with company policy to select and purchase those products that provide savings benefits with a goal of increasing sales, inventory turnover and customer traffic in the store.
* Adhere to company policy pertaining to excessive levels of cash in registers and monitor checkers to ensure that they request timely cash pickups in accordance with such policy.
* Enforce company policy pertaining to check acceptance procedures and ID Requirements.
* Implement and enforce receiving area policies and procedures to effectively protect company assets at all times.
* Enforce and implement procedures to ensure that all signed invoices are stored in a designated secured area.
* Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
* Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* High School Education or equivalent combination of education and experience.
* Five to seven years in a leadership role preferred.
* Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, must be able to make timely and effective decisions.
* Ability to deal tactfully and effectively with customers and all personnel.
* Good organizational skills, with a full understanding of operation systems and bookkeeping procedures.
* Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
* Thorough understanding of all safety requirements and company safety policies.
* Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: hand jack, bailer, forklift, cutter, proper lifting techniques, proper scanning technique, hand truck, trash compactor.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

* The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
* This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time.
* Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.
* Working conditions consist primarily of a temperature-controlled environment. The ability to work outside checking store property, in walk-in coolers or freezers for short periods of time is necessary.
* This job involves exposure to changing temperature and humidity (i.e. freezers, coolers and warehouse). Chemical cleaning agents, irritating or competing noises or other irritating substances, and working in areas with wet and slippery floors.

WORK SCHEDULE

The Assistant Store Director is a full-time, salaried position. The most common shift to be worked will be 7am to 5pm including weekdays, weekends, and holidays.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.