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Assistant store director skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical assistant store director skills. We ranked the top skills for assistant store directors based on the percentage of resumes they appeared on. For example, 10.1% of assistant store director resumes contained strong customer service as a skill. Continue reading to find out what skills an assistant store director needs to be successful in the workplace.

15 assistant store director skills for your resume and career

1. Strong Customer Service

Here's how assistant store directors use strong customer service:
  • Motivated team to achieve store goals while developing a strong customer service culture.
  • Uphold a really strong customer service and work ethic within the staff and customers.

2. Store Sales

Here's how assistant store directors use store sales:
  • Managed and developed a staff of 125 associates with store sales of up to $30 million on a yearly basis.
  • Increased store sales $35,409 by designing and implementing a promotional tie in with the Philadelphia Flower Show.

3. Excellent Interpersonal

Here's how assistant store directors use excellent interpersonal:
  • Delivered exceptional guest satisfaction by utilizing my excellent interpersonal skills, building a customer focused team through sales and promotions.
  • Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities.

4. Customer Complaints

Here's how assistant store directors use customer complaints:
  • Received the highest customer satisfaction rating in the company, recognized by company for zero customer complaints in a one-year period.
  • Responded to customer complaints, assisted customers finding product, ordered special products, and resolved customer and employee conflicts.

5. Cleanliness

Here's how assistant store directors use cleanliness:
  • Increased sales through cleanliness, effective merchandising, delivery of quality customer service and reduction of shrinkage through proper ordering.
  • Re-organized store and created a new system in which it was easier to keep the store's cleanliness maintained.

6. Food Safety

Here's how assistant store directors use food safety:
  • Certified in food safety, MSDS, OSHA, retail sustainability, power jack & high lift.
  • Run daily operations of store including customer service, cash, inventory, safety and food safety

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7. Customer Satisfaction

Here's how assistant store directors use customer satisfaction:
  • Improved customer satisfaction and repeat business by introducing new processes that streamlined financial transactions and decreased waiting time.
  • Perform administrative duties, which include preparing schedules of operations and ensuring customer satisfaction.

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how assistant store directors use sales floor:
  • Monitored activities of department heads and salaried managers; coordinated sales floor and front-end operations.
  • Merchandised the sales floor based off of sales reports on what is selling and what is not.

9. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how assistant store directors use human resources:
  • Assist Store Director in managing shrink and inventory levels, as well as budget controls and human resources.
  • Partner with Human Resources providing adequate staffing, I9 completion, Training, etc.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant store directors use customer service:
  • Supervised and coached all associates including perishable and nonperishable department managers, while focusing on improving customer service at all levels.
  • Provide a customer-focused approach for store associates by creating an atmosphere of enthusiastic and positive personalized customer service.

11. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how assistant store directors use loss prevention:
  • Work closely with district Loss Prevention specialists on investigations.
  • Led multiple loss prevention investigations.

12. Collective Bargaining

Here's how assistant store directors use collective bargaining:
  • Maintain appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable.
  • Maintain professional relationship with union officials, and ensure compliance with collective bargaining agreements.

13. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how assistant store directors use product knowledge:
  • Manage 90 associates who drive sales in excess of $20 million dollars through innovative merchandising and continuous product knowledge training.
  • Increased sales by practicing and teaching product knowledge, up-sell training, freight flow, and efficient inventory control.

14. Groceries

Here's how assistant store directors use groceries:
  • Placed groceries in bags after the cashier scans the items.
  • Manage and maintain both inside and outside of the store and also order groceries, tobacco, etc.

15. Wine

Here's how assistant store directors use wine:
  • Direct link to all vendors including Wirtz Beverage Group and Southern Wine and Spirits.
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List of assistant store director skills to add to your resume

Assistant store director skills

The most important skills for an assistant store director resume and required skills for an assistant store director to have include:

  • Strong Customer Service
  • Store Sales
  • Excellent Interpersonal
  • Customer Complaints
  • Cleanliness
  • Food Safety
  • Customer Satisfaction
  • Sales Floor
  • Human Resources
  • Customer Service
  • Loss Prevention
  • Collective Bargaining
  • Product Knowledge
  • Groceries
  • Wine
  • Cash Control
  • Store Associates
  • OSHA
  • Direct Reports
  • Labor Costs
  • Store Performance
  • Loss Statements
  • Store Maintenance
  • Customer Relations
  • Excellent Guest
  • Front End
  • Cash Management
  • Cash Handling
  • Inventory Control
  • Gross Profit
  • Assist Store
  • Financial Analysis
  • Product Placement
  • Store Operations
  • Store Directors
  • Store Inventory
  • POS
  • General Merchandise
  • Store Standards
  • L Statements
  • Expense Control
  • Performance Evaluations
  • Cash Registers
  • Performance Reviews
  • Inventory Management
  • Bank Deposits
  • Sales Reports
  • Sales Associates

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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