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Assistant store manager jobs in District of Columbia

- 678 jobs
  • Multi-Unit General Manager

    Fresh Baguette

    Assistant store manager job in Washington, DC

    Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to eight retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year. Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. Multi-Unit General Manager Fresh Baguette - DMV Area Fresh Baguette is a fast-growing artisanal bakery founded in 2013 in Bethesda, MD. Inspired by French bakeries, we craft fresh, made-from-scratch organic breads, pastries, sweets, and croissants every day, serving guests in seven retail locations, two production bakeries, and through our wholesale partners. Our mission is to create unique moments of indulgence that delight every sense, combining authentic quality with a warm, modern atmosphere. About the Role We are seeking a dynamic and experienced Multi-Unit General Manager to oversee multiple bakery café locations and lead teams to excellence. This full-time, salaried role is hands-on and people-focused, requiring a strong leader who can inspire teams, deliver outstanding customer experiences, and drive operational and financial success. What We Offer A leadership role in a growing, values-driven company. Competitive compensation package: $85,000-$115,000 per year, including bonus. Paid Time Off to rest and recharge. Health & Dental Insurance (eligible after 90 days). 401(k) with Company Match to invest in your future. Monthly Wellness Reimbursement to support your well-being. 40% Employee Discount on all Fresh Baguette products. Free Lunch during shifts. Anniversary Gift Card to celebrate your milestones. Opportunities for professional growth and advancement. A collaborative, supportive team culture where your impact is visible every day. Key Responsibilities 1. Ownership & Accountability They take full responsibility for their results and environment. Rather than waiting to be told, they step in, solve problems, and follow through. Their word can be trusted, and they naturally instill a sense of responsibility in their team. Take full responsibility for the bakery's overall performance, including sales, profitability, customer satisfaction, and team culture. Proactively identify and resolve challenges, ensuring smooth day-to-day operations. Maintain a clean, safe, and organized environment that reflects Fresh Baguette's standards of excellence. 2. People Leadership & Development They genuinely care about people and see leadership as a way to grow others. They coach, give feedback, and celebrate progress, building teams that are stronger, more motivated, and ready to step up. Their success is measured not just by results, but by how their people develop under them. Recruit, onboard, and retain top talent across roles including customer service associates, bakers, shift supervisors, and assistant managers. Actively coach, mentor, and develop team members to grow in their roles and take on greater responsibilities. Build strong team bonds by fostering respect, collaboration, and care among all employees. 3. Business Mindset & Operational Excellence They think like business owners. Every decision is guided by improving customer experience, increasing sales, and ensuring efficient operations. They pay attention to details, track KPIs, and always look for ways to improve processes, quality, and profitability. Drive sales growth through local marketing initiatives, community engagement, and business development opportunities. Monitor and analyze key performance indicators (KPIs), making data-driven decisions to drive growth. Optimize labor, inventory, and production planning to minimize waste and maximize output. Uphold Fresh Baguette's standards for product quality, consistency, and presentation. Partner with marketing to execute local initiatives that drive traffic, sales, and community engagement. 4. Adaptability & Autonomy They thrive in change and can work independently without constant direction. They collaborate effectively at a distance, adjust quickly to new circumstances, and lead their team with resilience. Their curiosity and flexibility make them quick learners who adapt their approach as the business evolves. Lead daily bakery operations on the floor, ensuring smooth coordination between front-of-house and back-of-house teams. Adjust quickly to new circumstances, from customer needs to operational challenges. Take initiative and lead independently while maintaining strong communication with central leadership. Encourage agility and problem-solving within the team. 5. Service Orientation & Charismatic Presence They love to serve others and create a welcoming atmosphere. With a natural smile and genuine warmth, they make customers and team members feel valued. Their charisma spreads enthusiasm and energy, inspiring people to enjoy the bakery experience and rally around shared goals. They view every interaction as a chance to delight, connect, and strengthen relationships. Lead by example on the bakery floor-welcoming customers with genuine warmth, delivering exceptional service, and inspiring enthusiasm through a charismatic presence. Set the tone for a service culture where every team member delights guests and builds loyalty. Ensure that customer interactions reflect the values of hospitality, friendliness, and care. Qualifications 4+ years of management experience in hospitality, food service, or retail. Proven ability to lead and develop teams in a fast-paced, customer-facing environment. Strong financial acumen with experience tracking and improving KPIs (sales, labor, food cost, waste, etc.). Knowledge of food safety standards and a commitment to maintaining compliance. Excellent interpersonal and communication skills; warm, approachable, and able to inspire both staff and customers. Hands-on leadership style-comfortable jumping in to bake, prepare sandwiches, or serve guests when needed. High adaptability, resilience, and a proactive approach to problem solving. Physical Requirements: This role requires standing for extended periods, lifting up to 50lbs, and performing routine bending, reaching, and movement in a retail environment. Reliable vehicle and valid driver's license to allow regular travel between locations Fluent in English Restaurant type: Bakery Café Coffee shop Available Monday to Friday & Weekends Work Location: Multiple retail locations across Washington DC, Maryland, and Virginia Learn more about us at Freshbaguette.com PI12b1ceb9593f-37***********4
    $85k-115k yearly 1d ago
  • Financial Investigations Unit Manager-Lead

    Shermen Bank International

    Assistant store manager job in Washington, DC

    Job Description: Financial Investigations Unit Manager-Lead Company: Shermen Bank International (In Formation) Reports to: Chief BSA/AML Officer Client Focus: Embassy, Consulate, and Foreign Mission Diplomatic Community About Us We are a specialized Edge Act Corporation, chartered by the Federal Reserve, dedicated to providing premier international banking and financial services. Based in Washington D.C., our primary focus is serving as the trusted financial partner to the diplomatic community, including embassies, consulates, foreign missions, and their affiliated organizations in the United States. We operate in a high-compliance, high-touch environment and are committed to the highest standards of regulatory excellence and client service. Position Summary The Financial Investigations Unit (FIU) Manager-Lead will be responsible for the AML & Sanctions Department's operational functions. The FIU Manager-Lead will manage a team whose activities include client onboarding, periodic reviews, name and payments screening, sanctions reviews, AML transaction monitoring, and fraud detection. This role reports to the Chief BSA/AML Officer/Head of Anti-Financial Crimes. Core Responsibilities This role covers the following responsibilities: Manage the FIU team Supervise and support daily activities including client onboarding-know your customer reviews, periodic and ad hoc reviews, customer risk scoring, name and payments screening, Office of Foreign Assets Control (OFAC) sanctions reviews, AML transaction monitoring and fraud detection Support the team and work on transaction monitoring alerts, fraud alerts, case investigations, and suspicious activity report (SAR) and currency transaction report (CTR) filing, 314(a) and 314(b) Assist in the updating of AML and Sanctions policies and procedures and other documentation Produce metrics reporting for senior management Create escalation reports for senior management Assist in AML and Sanctions training across various groups/departments Assist in the coordination of the BSA/AML & Sanctions Risk Assessment, Red Flags Coverage Assessment, and the Enterprise-Wide Risk Assessment process Coordinate with regulators, auditors, and vendors regarding matters related to AML & Sanctions Support the AML Model Analytics/Technology team in the tuning and testing of the AML & Sanctions Department's models and systems Required Skills & Qualifications We are looking for a versatile candidate who is hands-on and wants to work in a fast-paced, innovative, dynamic, and collaborative environment. Candidates for this role will have the following knowledge and experience: 5-8 years in an AML and Sanctions role with experience in client onboarding-know your customer reviews, periodic and ad hoc reviews, customer risk scoring, name and payment screening, Office of Foreign Assets Control (“OFAC”) sanctions reviews, AML transaction monitoring and fraud detection, case investigations, SAR filing, and CTR filing AML, Sanctions and Anti-Fraud team management experience or ready “to take the next step” AML, Sanctions, and Anti-Fraud subject matter expertise Experience in presenting to and meeting with auditors and regulators Excellent knowledge of U.S. AML, OFAC Sanctions and Anti-Financial Crime regulatory rule framework and requirements Knowledge and experience of the Embassy, Consulate and Mission (“ECM”) business and transaction typologies Creating and/or updating AML and Sanctions policies and procedures Anti-Financial Crime model/platform end-to-end testing and supporting documentation Creating and updating documentation that meets regulatory standards and expectations Working on coverage assessments, BSA/AML & Sanctions risk assessments, and Enterprise-Wide Risk Assessments Producing metrics reporting for senior management Excellent knowledge of Excel, PowerPoint, Visio, etc.
    $60k-98k yearly est. 1d ago
  • Unit Manager

    The Laurels of New London

    Assistant store manager job in Washington, DC

    Are you an RN looking for a leadership role?? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. The Laurels of New LondonNew London offers one of the leading employee benefit packages in the industry. This includes: Comprehensive health insurance - medical, dental and vision 401K with matching funds DailyPay , a voluntary benefit that allows associates at our facilities the ability to access their pay when they need it. Paid time off (beginning after six months of employment) and paid holidays Flexible scheduling Tuition reimbursement and student loan forgiveness Free CNA/STNA certification Zero cost uniforms Legacy,our new virtual community and rewards & recognitions program When you work with Laurel Health Care Company, you will join an experienced, hard-working team that values communication and collaboration. We are located in New London, an easy commute from Norwalk, Ashland, Wellington and surrounding communities. Why just work when you can help shape a legacy??? Responsibilities: Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care. Evaluates guests' responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed. Qualifications Current state nursing licensure required. Current CPR certification and additional certification in a nursing specialty desired. Management or supervisor experience in long-term care or geriatric nursing preferred. Laurel Health Care Company (The Laurels) is a national provider of skilled nursing, sub-acute, rehabilitative and assisted living services dedicated to achieving the highest standards of care. We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in five states including Michigan, Ohio, Virginia, North Carolina, and Indiana. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way. #IND123
    $60k-98k yearly est. 2d ago
  • Unit Manager (RN) - Sign On Bonus

    The Laurels of West Columbus

    Assistant store manager job in Washington, DC

    $10,000 Sign On Bonus for Full-Time! Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. Benefits: Comprehensive health insurance - medical, dental and vision. 401K with matching funds. DailyPay , a voluntary benefit that allows associates at our facilities the ability to access their pay when they need it. Paid time off (beginning after six months of employment) and paid holidays. Flexible scheduling. Tuition reimbursement and student loan forgiveness. Zero cost uniforms. Responsibilities: Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care. Evaluates guests' responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed. Qualifications: Current RN state nursing licensure required. Current CPR certification and additional certification in a nursing specialty desired. Management or supervisor experience in long-term care or geriatric nursing preferred. Ciena Healthcare: We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in five states including Michigan, Ohio, Virginia, North Carolina, and Indiana. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way. IND123
    $60k-98k yearly est. 2d ago
  • Unit Manager - Sign On Bonus

    Christian Park Healthcare Center

    Assistant store manager job in Washington, DC

    $10,000 Sign-on Bonus Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay Wages up to $43.25 Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care. Evaluates guests' responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed. Qualifications Current state nursing licensure required. Current CPR certification and additional certification in a nursing specialty desired. Management or supervisor experience in long-term care or geriatric nursing preferred. . About Ciena Healthcare Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you! IND123
    $43.3 hourly 2d ago
  • General Manager -- Bethany College Dining

    Aramark 4.3company rating

    Assistant store manager job in Washington, DC

    As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. COMPENSATION: The salary range for this position is $92,500 to $105,000 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation . There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
    $92.5k-105k yearly 2d ago
  • Full-Time Assistant Store Manager

    Aldi 4.3company rating

    Assistant store manager job in Washington, DC

    When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team. **Position Type:** Full-Time **Average Hours:** 38 hours per week **Starting Wage:** $27.50 per hour **Wage Increase:** Year 2 - $28.50 per hour **Duties and Responsibilities:** Must be able to perform duties with or without reasonable accommodation - Assists the direct leader with developing and implementing action plans to improve operating results - Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results - Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance - Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees - Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position - Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued - Participates in the interviewing process for store personnel - Communicates information including weekly information, major team milestones, developments, and concerns - Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses - Ensures an appropriate resolution of operational customer concerns in their direct leader's absence - Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order - Maintains store cleanliness standards and proper store signage at all times - Assists the direct leader with maintaining proper stock levels through appropriate product ordering - Merchandises product neatly to maximize sales - Ensures the quality and freshness of products for sale and accuracy of product signage - Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees - Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary - Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business - Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data - Other duties as assigned **Physical Demands:** - Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights - Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store - Must be able to perform duties with or without reasonable accommodations **Job Qualifications:** - You must be 18 years of age or older to be employed for this role at ALDI - Ability to work both independently and within a team environment - Ability to provide and lead others to provide prompt and courteous customer service - Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports - Ability to interpret and apply company policies and procedures - Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments - Ability to evaluate and drive performance of self and others - Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses - Ability to operate a cash register efficiently and accurately - Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards - Excellent verbal and written communication skills - Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail - Meets any state and local requirements for handling and selling alcoholic beverages **Education and Experience:** - High School Diploma or equivalent preferred - A minimum of 3 years of progressive experience in a retail environment - A combination of education and experience providing equivalent knowledge - Prior management experience preferred ALDI offers **competitive wages and benefits,** including: + 401(k) Plan + Company 401(k) Matching Contributions + Employee Assistance Program (EAP) + PerkSpot National Discount Program In addition, **eligible employees** are offered: + Medical, Prescription, Dental & Vision Insurance + Generous Vacation Time & 7 Paid Holidays + Up to 6 Weeks Paid Parental Leave at 100% of pay + Up to 2 Weeks Paid Caregiver Leave at 100% of pay + Short and Long-Term Disability Insurance + Life, Dependent Life and AD&D Insurance + Voluntary Term Life Insurance Click here to learn more about the benefits ALDI has to offer (********************************* _ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law._
    $27.5-28.5 hourly 20d ago
  • Manager Customer Experience

    The Hertz Corporation 4.3company rating

    Assistant store manager job in Washington, DC

    We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $100k yearly 60d+ ago
  • Aesthetic Experience Manager - Washington DC

    Evolus 4.2company rating

    Assistant store manager job in Washington, DC

    Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced and driven Aesthetic Experience Manager - DC to join our Sales team reporting to the Regional Sales Manager. In this critical role, you will act as a strategic partner to both current and prospective customers across various specialties, promoting the Evolus aesthetics portfolio with expertise and enthusiasm. You will lead sales efforts in your territory-cultivating relationships, identifying new opportunities, and consistently exceeding sales objectives. Your ability to deliver compelling product insights, strategic pricing, and tailored promotional solutions will be essential in driving success and enhancing the Evolus customer journey. This is an exciting opportunity to make a meaningful impact in a growing organization, while shaping the customer experience and contributing to the success of our field sales team. If you join our team, you will be working on some of the most exciting opportunities and challenges we face, with a team that values growth, recognition, and camaraderie. If you are looking for an opportunity to exhibit your knowledge and technical abilities in a unique environment, then look no further! In this role, you will be challenged to drive the success of Evolus in an effort to build a brand like no other. Essential duties and responsibilities where you'll make the biggest impact… Meet or exceed established sales quotas and performance metrics Drive direct sales of our innovative aesthetic products within an assigned territory through execution of sales strategies, promotional campaigns, and educational events Represent the Evolus brand with professionalism, integrity, and a deep understanding of our value proposition Accurately and promptly complete all administrative responsibilities, including expense reports, sales tracking, and other required documentation Maintain consistent follow-up with customers throughout the sales cycle to foster strong, long-term relationships Conduct regular in-person and virtual meetings with customer accounts to ensure satisfaction and identify opportunities for upselling or cross-selling Effectively manage territory and sample budgets, ensuring all spending aligns with corporate guidelines and expectations Stay current on all relevant clinical data, product updates, and industry trends to serve as a reliable resource for customers Collaborate with customers to plan, coordinate, and execute promotional activities that drive brand awareness and product adoption Responsible for ensuring personal and company compliance with all Federal, state, local and company policies & procedures Perform ad-hoc project requests and additional duties when assigned Other duties as assigned This is a field-based position in Washington DC and the surrounding area. Must live in territory and no relocation assistance provided Up to 50-75% travel, including regular in-person visits with customer accounts, territory coverage, regional meetings, and occasional national sales events or trainings. Qualifications and Skills You'll Bring to the Team… Bachelor's degree or equivalent work experience Valid driver's license Excellent analytical, problem solving and organizational skills Strong interpersonal and teamwork skills Effective verbal and written communication skills Technically savvy with the ability and desire to embrace new and necessary applications Willingness and ability to travel up to 50-75% of the time, including regular in-person visits with customer accounts, territory coverage, regional meetings, and occasional national sales events or trainings Preferred Qualifications… 5+ years of successful sales experience in the injectable aesthetics market, or comparable experience selling to medical spas, plastic surgeons, dermatologists, or other cash-pay healthcare verticals strongly preferred Candidates with less experience but a strong aptitude for sales, a passion for aesthetics, and a track record of high performance in consultative or relationship-based sales roles are encouraged to apply Proven ability to build and grow a territory, drive new business, and manage long-term customer relationships Experience working in fast-paced, entrepreneurial environments with the ability to adapt quickly and take initiative Comfort with clinical education, promotional activities, and engaging multiple stakeholder types (e.g., physicians, office managers, staff) Compensation & Total Rewards This is an Exempt position. The expected pay range for this position is $110,000. You are eligible for a sales incentive compensation terms and conditions apply. Your actual base salary will be determined on a case-by-case basis and may vary based on a number of considerations including but not limited to role-relevant knowledge and skills, experience, education, geographic location, certifications, and more. We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn't have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily. Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don't just work together, we've built a culture of inclusion! Because of this, you'll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a community too. And that's just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at ************** or reach out to [email protected]. #LI-HH1 #LI-REMOTE
    $110k yearly Auto-Apply 41d ago
  • Zone Manager, Provider Privacy

    Datavant

    Assistant store manager job in Washington, DC

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Role Summary:** The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations. This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization. **Key Responsibilities:** + Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters. + Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards. + Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps. + Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures. + Ensure consistent application of policies, processes, and reporting across the zone + Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams. + Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions. + Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness. + Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities. + Assist in implementing enterprise privacy and compliance policies within assigned zones. + Provide privacy-by-design and compliance-by-design guidance to operational teams. + Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices. + Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis. + Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives. + Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting. + Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements. + Travel for conferences and to meet with customers as needed, up to 30%. **Basic Qualifications:** + Bachelor's degree in Health Information Management, Healthcare Administration, or a related field. + 6+ years of experience in healthcare compliance, privacy, or information governance. + Minimum 3 years of experience in a leadership, supervisory, or team management role. + Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws. + Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses. + Proficiency in privacy incident tracking systems and data reporting tools. + Excellent analytical, organizational, and communication skills. + Proven ability to manage multiple priorities and deadlines in a fast-paced environment. + Strong ethical judgment, attention to detail, and commitment to confidentiality. + Ability to travel up to 30% **Desired Qualifications:** + Master's degree in Health Information Management, Healthcare Compliance, or a related discipline. + Professional certification such as CIPP/US, CHPC, CHC, or RHIA. + Experience in a healthcare technology or health data interoperability organization. + Familiarity with privacy-by-design frameworks and compliance integration in technology environments. + Experience collaborating with internal audit or regulatory compliance teams. + Demonstrated success in developing and delivering privacy training or educational materials. + Strong interpersonal skills with the ability to influence and build relationships across functions and levels. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $145,000-$170,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $145k-170k yearly 22d ago
  • District Manager, Neuro - Capitol

    8427-Janssen Cilag Manufacturing Legal Entity

    Assistant store manager job in Washington, DC

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Pharmaceutical Sales Job Sub Function: Sales - Neuroscience (Commission) Job Category: People Leader All Job Posting Locations: Washington, District of Columbia, United States of America : Neuro District Manager - Capitol At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************/. Johnson & Johnson has entered into an agreement to acquire Intra-Cellular Therapies, Inc, a biopharmaceutical company focused on the development and commercialization of therapeutics for central nervous system (CNS) disorders. With a differentiated commercialized therapy and promising clinical-stage pipeline that complements our current areas of focus, this acquisition brings us one step closer to achieving our ambition of becoming the #1 neuroscience company worldwide. Intra-Cellular Therapies, a Johnson & Johnson company, is on the path to be the #1 leader in neuroscience. With an exceptional suite of products and a commitment to transforming patient lives, we are expanding our CAPLYTA medical team to support our growing impact in psychiatry. The District Manager has overall responsibility for leading and developing a sales team that drives high impact customer interactions, yielding strong sales performance in an ethical and compliant manner. The District Manager inspires accountability, initiative, creativity, and engagement across their team while exceeding sales forecasts and operating within assigned budgets. They are also accountable for embodying and communicating Intra-Cellular's corporate vision of delivering innovative treatments to improve the lives of individuals with neuropsychiatric, neurologic, and other disorders to improve the lives and reduce the burden on patients and caregivers. The District Manager will have responsibility for staffing and developing their team. Responsibility also includes the creation of local strategic plans that are driven by high impact resource allocation decisions. DMs will assume ownership and the management of a wide range of customer interactions as well as accountability for the highly effective application of the budget and expenses within their assigned customer base. We are looking for first-line leaders who have a passion for patients, tenacity for results, ability to adapt and evolve, and entrepreneurial thirst for working in an energizing and winning culture. Job Responsibilities Recruits and selects team members (Neuroscience Sales Representatives) and oversees their training and development. Establishes a high-performance team built on a culture of trust and collaboration, ethical and compliant behaviors, and a dedicated focus on science-driven customer interactions. Ensures all representatives meet/exceed product and brand strategy training targets - including approved product attribute/claims understanding, awareness of competitive products, as well as related disease and patient management strategies. Shares learnings, information, and best practices with appropriate internal stakeholders. Sets ambitious performance and productivity objectives that support the achievement of business objectives as well as meeting or exceeding DM field deliverables. Provides consistent feedback and coaching to direct reports to enhance their scientific and disease state expertise in order to improve the impact of their customer interactions. Expected to provide daily coaching by completing field coaching summaries leading to effective mid-year and annual feedback discussions with direct reports. Leads team in strategic analyses of their geography; uncovering key opportunities for growth and adapting activities to fit local dynamics. Uses analytical framework to identify business opportunities and helps the sales team incorporate new perspectives and ideas. Effectively and efficiently manages resource allocation, including trade-off decisions across customers and representatives. Works with Regional Sales Director when appropriate to make trade-offs within a larger geography. Conducts regular field visits with each representative to assess performance, skills, and support development through coaching and modeling. Provides timely written and verbal individualized coaching, feedback and encouragement. Supports representative functional and career growth. Routinely monitors all pertinent region data sets and updates region business plan/tactics appropriately. Develops a plan to maximize the region's performance impact and the utilization of resources (e.g., sales calls, samples, promotional speaker programs, etc.) to support appropriate usage of Lumateperone. Works collaboratively with other functional areas to identify and respond to local opportunities and customer needs. Does so by serving as a resource within one's region and by appropriately leveraging the expertise of others (e.g., Managed Markets ADs, Medical Affairs, Sales Operations, etc.). For select HCP/Accounts, leads/coordinates with customer team to develop customer strategy. Works with the Regional Sales Director to develop and maintain local business plans that ensures achievement of all KPI goals and delivery on all sales objectives. Capitalizes on formulary approvals and other opportunities through effective implementation of the strategic and pull-through plans. Complete all company and job-related training as assigned within the required timelines. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Requirements Must have a Bachelor's degree. Must have 5+ years of pharmaceutical or healthcare sales experience required; launch experience and CNS experience are highly preferred. Must have at least 2+ years of field sales management experience. Must have strong sense of self-motivation/initiative, excellent decision-making judgment, strong teaming/collaboration skills (across functions) and the ability to learn and adapt to environment in order to overcome obstacles. Must be resilient and adaptable - ability to recover from setback and problems and learn from mistakes. Demonstrated success in translating vision and strategy into tactical plans to drive business; ability to develop and execute localized business plans. Experience interacting with KOLs, organized customers, and managed care organizations. Effective communication, presentation, and decision-making skills. Exceptional ability to clearly communicate and articulate strategy and tactics in a way that motivates and energizes their team. Thorough understanding of customer segments and area market dynamics and competitive landscape within neuroscience. Strong business analytic skills and ability to effectively analyze metrics to assess progress against objectives. Manages all aspects of required administrative work. Must be willing to travel up to 75% or as needed based on Company needs. Must be able to perform all essential functions of the position, with or without reasonable accommodation. #ITCIBuild2025 Salary range for this position: $130,000.00 - $205,000.00 Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource. About Johnson & Johnson At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************/. Required Skills: Preferred Skills: Brand Recognition, Coaching, Competitive Landscape Analysis, Customer Centricity, Developing Others, Inclusive Leadership, Interpersonal Influence, Leadership, Market Knowledge, Neuroscience, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Product Knowledge, Revenue Management, Sales, Sales Trend Analysis, Strategic Sales Planning, Team Management The anticipated base pay range for this position is : $130,000.00 - $224,250.00 Additional Description for Pay Transparency:
    $130k-224.3k yearly Auto-Apply 2d ago
  • Store Director

    SÉZane

    Assistant store manager job in Washington, DC

    Job Description "Ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality and service at the heart of everything we do." - Morgane Sezalory, Founder & CEO. To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Specifically, as we grow in North America, we are seeking entrepreneurial self-starters who are comfortable working independently and across time zones and cultures to bring the Sézane magic to the States. More about Sézane: ********************* // *********************************** // *************************** We are looking for ambassadors to help us write our next chapter in the US in Georgetown, Washington D.C. As part of Sézane, you will be expected to help develop the brand with enthusiasm, dedication, and style. Your job will be to ensure that each client's experience is exceptional and memorable and that our brand ethos is communicated with empathy and heart. Key Responsibilities Represent the Brand by interacting with clients in their shopping experience at the store, by maintaining a high level of customer service, product knowledge and basic operational procedures. Manage, train and motivate shop team (assist with hiring and recruitment process) Oversee all operational aspects of the shop (retail excellence, visual merchandising, process optimization, inventory logistics, etc.) Be accountable for Shop budgets and financial targets while identifying and seizing opportunities for growth. Driving business performance Monitor performance to propose commercial action plans to maximize sales + minimize costs Monitor operational expenses and responsible for supply management Develop open relationships and collaborate transversally with Paris HQ team Operations Follow up on retail excellence programs Liaise with internal & external partners to solve issues related but not limited to: deliveries, stock, IT, maintenance, security Ensure quality of internal control and inventory management (inventory, cash management, internal procedures) Plan and execute store events, off-site activations and partnerships Team Management Coach staff and motivate teams to achieve the best customer service and financial growth Conduct full appraisals with direct reports / clear objectives to the retail team Participate in recruitment, store organization, team development and general HR needs Clienteling Ensure strong client mindset within the team and obsession for client satisfaction Develop deep understanding of client base and support in local initiatives to grow / increase loyalty of local clients Requirements • Motivated, proactive and positive attitude • Autonomous, agile, entrepreneurial, result driven • Ability to adapt to become a strong brand ambassador • Strong managerial skills (5 to 7 years of retail management) and business acumen • Experience in a luxury or fast-paced retail environment preferred • Excellent communications and team management skills • French speaking is a plus Job Type: Full-time Benefits Salary range: $80-100K (Salary + Bonus) This role is eligible for: Healthcare benefits package (medical, dental, vision) Paid Time Off Sick Time 401K + Company Match Employee discount
    $80k-100k yearly 6d ago
  • Assistant Store Manager (Navy Yard)

    TD Bank 4.5company rating

    Assistant store manager job in Washington, DC

    Hours: 40 Pay Details: $30.00 - $45.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform. Depth & Scope: * Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals * Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines * Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity * Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations * Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience * Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment * Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution * Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations * Leads and coaches advisory team on advice giving strategies and overall product and services acumen * Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives * Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights * Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth * Actively participates in community events, promoting the TD Brand while servicing the needs of the community * Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization Education & Experience: * Undergraduate degree or equivalent experience * 2+ years experience working with customers and or sales in any capacity or equivalent * Supervisory or leadership experience preferred * Demonstrated ability to provide Legendary Customer Service * Strong verbal and written communication skills * Sales and Operational Management skills * Ability to manage competing priorities * Previous consumer and residential lending experience preferred * Proficient in Microsoft Office * Knowledge of banking products and services preferred * Demonstrated organization, interpersonal, communication and decision-making skills * Shows proficiency with expense management * Notary License (Preferred) * Must maintain an active registration status with NMLS upon hire(Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intake Customer Accountabilities: * Creates an environment where the team Interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions * Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth * Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals * Leads and reinforces Customer service activities; Supporting Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needs * Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met * Acts as an escalation point for Customer problem resolution - identifies how to prevent the problem from happening and educates the Customer * Creates personal experiences by getting to know each Customer's needs to help turn their goals into reality * Understands and supports the Bank's Customer Service Strategy * Considers the impact of decisions on the well-being of TD, its Customers, and stakeholders * Provides the highest level of Customer service when dealing with internal partners, vendors, and Customers * Proactively adheres to professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements Shareholder Accountabilities: * Leads and drives operational compliance of all Store operations including teller and platform operations * Leads the team in completing day to day processes/transactions/activities and oversees completion and quality of work * Ensures the Store operates efficiently by adhering to the banks policies and procedures and by passing all audits * May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management * Develops/leads Store in Operational Excellence plan * Vault Management, including Monthly Vault and drawer audits * Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the Store * Understands and applies operating policies and procedures * Supports the timely and accurate completion of business processes and procedures * Escalates non-standard or high-risk transactions/activities as necessary * Ensures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations * Supports and participates in process improvement opportunities * Ensures necessary due diligence to support the accuracy of all Customer transactions/activities * Proficiency, understanding, compliance with of the Bank Code of Conduct Employee/Team Accountabilities: * Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken * Leads, reinforces, and embeds TD's shared commitments * Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner * Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct (regarding Customer interactions, products, and services, etc.) * Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with partners and other teams * Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes * Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives * Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives * Acts as a brand champion for your business area/function and the bank, both internally and/or externally OCC Language: * This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007. * Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36. * Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007. * Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position. Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Continuous Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds -Continuous Sitting - Frequent Standing - Frequent Walking - Frequent Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Occasional Squatting - Occasional Bending - Occasional Kneeling - Occasional Crawling - Occasional Climbing - Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing - Occasional Pulling - Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
    $30-45 hourly Auto-Apply 2d ago
  • Manager - Business Growth Enablement

    American Express 4.8company rating

    Assistant store manager job in Washington, DC

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools. The **Global Corporate Payments B2B Expansion / Deal Advisory Manager** will be responsible for expansion sales across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division. **Overall responsibilities:** + Growing and entrenching business by expanding or cross selling the American Express B2B payment suite to existing GCG/LM clients. + Responsibilities will also include working closely with Global and Large (G&L) CLM teams to identify top B2B opportunities, enhance customer relationships to drive program growth, profitability and client satisfaction. + Role will be required to partner with key SMEs within American Express to ensure robust payment programs are achieved and implemented. + Ongoing program oversight to ensure sustainable supplier management will be a critical component of long term responsibility. + Strong relationship and program management skills will also be required to facilitate SME involvement in designing and implementing robust programs. + The candidate must have the ability to build relationships with key decision makers within existing payments programs to demonstrate the value drivers of American Express payment tools. + The candidate will work closely with our GMNS (MA, COE, CLM) partners to drive enablement success. + The candidate will be responsible for leading key discussions focused on integrating B2B tools with organization's ERP systems as well as conducting full P2P work stream discussions. + The candidate should have a good understanding of our clients technical environments, including ERP systems, procurement systems and P2P solutions **Qualifications:** + Strong track record of identifying and closing complex B2B deals with proven results + Effective communication skills taking a consultative approach to service, sell, entrench and drive success + Strong interpersonal skills to partner with American Express SMES to consult with the client about best practices and other B2B solutions + Ability to build relationships and effectively communicate with Procurement, Finance and Treasury professionals + Strong interpersonal skills to identify and share best practices + Experienced at leading and executing on sales strategies, presentations and subsequent negotiations + Strong financial and analytical skills + Experienced in sourcing and qualifying leads and managing a pipeline of multiple accounts, researching and understanding customer needs, and planning strategically to close the sale through solutions selling + Proven as tenacious, focused and results-oriented + Must be able to work in a virtual environment **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25022862
    $103.8k-174.8k yearly 6d ago
  • District Manager | Washington DC

    Blank Street

    Assistant store manager job in Washington, DC

    At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Start Something Extraordinary… As a District Manager at Blank Street you will oversee the financial performance and growth of a collection of retail cafes. You'll own developing, hiring and inspiring a team of General Managers and Cafe Managers who in turn inspire and develop a team of Baristas and Shift Leads. You will oversee and role model all customer service, hospitality, team leadership and operational duties ensuring your cafes are joyful for both customers and employees. What you'll own People - Deeply care for and coach your teammates * Create a motivating and engaging culture that employees are excited to show up for * Consistently celebrate, train, coach and mentor your team * Step in to cover leadership scheduling gaps or time off in your locations * Oversee the districts' time and attendance practices * Manage your district's labor strategy and budget * Hire General Managers and Cafe Managers for your district in collaboration with Regional Leadership and the People Team * Support your General Manager's hourly level hiring practices, guiding and supporting decision making - taking a holistic view of your talent bench * Oversee and validate the quality of training being led by your managers * Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly * Partner with the People Team to navigate employee relations ensuring the utmost respect for our people and their experience * Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team * Work to maintain the very best team engagement scores * Host market meetings & social events Product - Execute our product mix flawlessly * Be a Blank Street brand ambassador, communicate our customer and employer value propositions to customers and teammates * Hold your management team accountable to food and beverage quality standards across your district * Oversee or unblock ordering, vendor relations, waste management, inventory counts when needed * Spend 30% of your week leading by example behind bar through customer service and production of technically excellent food and beverage products across your locations Physical Space - Ensure true operational and brand excellence * Maintain operational excellence using our auditing platform * Ensure the safety, cleanliness and presentation of your locations in line with company policies including preparing stores for inclement weather, LTO or new menu launches * Promote an environment that is set up for success and an "A" DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently across all locations * Create a successful feedback loop between your HQ support partners and your teams on things such as: Store design, construction, maintenance, furniture, ambiance, music and other categories that impact our customer and team's experiences in our physical spaces Performance - Be the best at what you do * Take ownership of your stores' financial performance, finding areas for growth and inspire team to share the same vision across your district * Uphold the company standard NPS and google review scores * Develop meaningful ties with local businesses and people to help grow local brand loyalty and goodwill * Look for ways to continuously develop your leadership, training and coaching skills * Stay current on company tools, processes and communication * Assess where there are gaps in communication or processes that you can fill to improve district performance * Collaborate with other leaders across Blank Street to share best practices and build community * Attend all trainings and department meetings designed to support your development or performance Project - Evolve the Business * Support the New Store Opening team when a new location is opening in your district * Pilot new company initiatives, be seen as a trusted partner to execute new ideas, policies, practices, SOPs, equipment, recipes, ways of working and so on * Support marketing initiatives and brand or influencer collaborations What you'll bring Qualifications: * 5-6+ years of experience managing and leading operations in high growth hospitality/consumer brands * Experience managing large hospitality teams in multi-unit or multi-department management * Experience managing inventory and supply chain ordering * Experienced leader having successfully managed managers before * Ability to travel between locations in a city or broad metropolitan area Skills: * Passion for excellent customer service and hospitality * Ability to be autonomous and use excellent judgment * Excellent organizational skills * Highly effective interpersonal and communication skills * Ability to create workflows, systems and processes that support a dispersed team * Comfort setting a vision and executing against company goals * Can use emotional intelligence and conflict resolution skills to create a welcoming workplace * Well versed in change management * Proven training and development capabilities * Willingness to collaborate across departments and teams * Ability to troubleshoot and problem solve, prioritizing around urgency * Deep understanding of business and financial acumen Attributes: * Hands on and highly action-oriented * Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail * Positive, enthusiastic and results driven * Passionate people leader and developer * Interested in continuous personal growth Availability Requirements Full Time: 40-50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday) Perks * $85,000 - $97,500 annual base salary * Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity offering, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. * 15 days of paid annual leave (on top of company-observed holidays and sick time) * Three health plan options, with full coverage available for two employee-only tiers. * Commuter benefits * Parental leave * Bereavement leave * Exclusive access to our coveted Regulars program - yes, that means free coffee, matcha and more! ️ * Regular social outings with the team * Free Blank Street swag
    $85k-97.5k yearly Auto-Apply 60d+ ago
  • Store Manager: MZ Wallace

    Leap 4.4company rating

    Assistant store manager job in Washington, DC

    Job Description About the Brand Monica Zwirner and Lucy Wallace Eustice founded MZ Wallace in Soho, New York, with a simple goal - design that does more, so you can do more. "We started MZ Wallace after searching for, and not finding, something that seemed so obvious and necessary -a bag that would allow for every aspect of our busy lives, that we could use all day, every day, all year round." - Lucy Wallace Eustice, cofounder and codesigner "There were a lot of bags in the marketplace, but there wasn't one that worked for people like us, people who traveled and worked and had small children. We needed bags that could go from day to night, from the office to evening plans or errands. That need was our inspiration and still is today." - Monica Zwirner, cofounder and codesigner. About the Role We are seeking an innovative and results-driven Store Manager for our boutique powered by the Leap Platform, coming to Georgetown November 2025. You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties. A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. You'll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example. As a local market expert, you will use your knowledge of community events and networking opportunities to drive store traffic, client engagement, and brand awareness. You'll also partner with neighboring stores and execute impactful in-store activations to grow the customer base and elevate the brand presence. Operational excellence is at the core of this position. You will ensure brand standards are met across all areas of store operations, including visual merchandising, cleanliness, inventory management, and shipment processing. The ideal candidate thrives in an independent, fast-paced retail environment and is confident in managing daily operations such as opening/closing procedures, team scheduling, and payroll accuracy. This role may extend beyond your primary location, occasionally supporting other Leap-powered stores within the market. This includes assisting with new store openings, onboarding team members, providing sales floor coverage, or leading community activations. Position Requirements Proven experience in retail or customer service, ideally within boutique, premium, or lifestyle brands, with a passion for delivering exceptional customer experiences and cultivating long-term client relationships. Strong business acumen with the ability to interpret key performance metrics, identify trends, and adapt strategies to drive store performance and profitability. Demonstrated ability to deliver personalized service and build authentic client connections that reflect the brand's values and enhance loyalty. Lead a proactive talent strategy through recruiting, networking, and succession planning to build strong pipelines and ensure long-term team stability. Ensure operational excellence across scheduling, payroll, inventory management, visual standards, and policy compliance to drive consistent store performance. Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations, client engagement, and team communication. Flexible availability, including evenings, weekends, holidays, and occasional travel as needed. Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs. Must be 18+ years of age Annual Pay Range: 60k to 75k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. Interpersonal Skills Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback. Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences. Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation. Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results. Emotional Intelligence: Demonstrates strong self-awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions. Detail-Oriented: Ensures all operational and brand standards are executed with accuracy and precision. Brand Expert: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence. Key Performance Indicators (KPIs) Sales & Profitability: Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT. Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building. Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence. Team Retention & Development: Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities. About Leap The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here! Leap offers a competitive total rewards package, which includes: Unlimited PTO (blackout periods apply) Commission Eligible Healthcare benefits (medical, dental, vision) Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) Employee Assistance Program Employee discount + wardrobe allotment for participating Leap brands However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores - powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued. Powered by JazzHR blt O592k9C
    $45k-85k yearly est. 8d ago
  • Assistant Store Manager, Georgetown

    Away 4.4company rating

    Assistant store manager job in Washington, DC

    We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone. Join The Crew We are hiring a Assistant Store Manager to lead our Washington D.C., Georgetown team. Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community. This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We're looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure. To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays. Should you need a scheduling accommodation, please let your interviewer know. What you'll do as the Assistant Store Manager You'll motivate your team to promote best-in-class, exceptional customer service to every person, every time You'll embody our brand standards and core values by reinforcing high expectations, prioritizing accordingly, and taking accountability for your results You'll assist with onboarding new hires ensuring their training enables them to meet KPI goals and customer experience standards You'll coach and evaluate team members, ensuring a positive feedback loop is maintained to further foster brand growth and professional development You'll retain and develop a team of retail associates, growing them into our next generation of retail leaders You'll lead and support all store operations to make sure the store hits financial objectives and remains compliant with all operational expectations You'll meet individual KPI expectations and sales goals, while also supporting overall store success You'll use company tools and tactics to take accountability for the success of the business, assuming responsibility without prompting You'll partner with store management to assist with marketing events and programming at the store Who you are You have elevated customer service and managerial experience, preferably at a scaling company within the retail industry You have precise attention to detail and an entrepreneurial mindset You're a proven leader and great collaborator who uses business acumen to effectively drive results You foster learning, develop people, and align the team around a path to achieve the company's vision You're an excellent communicator who uses coaching and feedback to develop team members You're reliable, effective, and take accountability for the success of the business You're solution oriented; you are resourceful with commitment to following through Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift Ability to stand/be on feet for extended periods of time throughout the duration of a work shift Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift Excited to join the team, but not sure you meet all of the qualifications? Please apply, we'd still love to hear from you. Who We Are We're travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. We're driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential. We're supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique. What We Offer Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment. Salary Range: $55,000.00-60,000.00 annually (Note: This is a Salary, Non-Exempt Role) This role is eligible to participate in Away's Retail Incentive Bonus Plan, the terms of which are determined on an basis at the discretion of the company Benefits Overview: Take care of yourself and your family through our health insurance offerings Invest in your future by participating in our 401(k) (with a company match!) Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!) Build your travel uniform through discount codes, product stipends, and giveaways Give back through company-sponsored volunteer and charitable opportunities EEOC Statement: Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at *********************.
    $55k-60k yearly Auto-Apply 54d ago
  • Retail Store Manager / Spanish Speaker / Washington, DC / Full-Time

    Whizz 3.7company rating

    Assistant store manager job in Washington, DC

    Store Manager Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our Washington, DC e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience. Salary: $65,000-$75,000 + performance-based bonuses Key Responsibilities: P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage. Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals. Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations. Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts. Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs. Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency. Requirements Minimum 3 years of managerial experience in retail, automotive, consumer services, or fast-paced operational environments. Proven leadership and team development skills. Strong business acumen with the ability to analyze performance metrics and implement strategic plans. Excellent communication, problem-solving, and organizational skills. Understanding of bike mechanics or related technical experience (preferred). Experience with ERP/CRM systems and reporting tools (preferred). Spanish language skills are a plus, supporting a diverse customer base. Benefits Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Opportunity to lead and shape the growth of a key store location. Company E-Bike Program: Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month. Collaborative, innovative, and growth-oriented environment. Whizz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $65k-75k yearly Auto-Apply 17d ago
  • Assistant General Manager

    Fresh Baguette

    Assistant store manager job in Washington, DC

    Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to eight retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year. Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. About The Role We are seeking enthusiastic and dedicated an Assistant General Manager for our Fresh Baguette Georgetown bakery cafe, 1737 Wisconsin Ave NW, Washington, DC 20007. When you become part of the team at Fresh Baguette, you become part of the personal connection that strengthens the relationship people have with our products. Every customer conversation we have or guidance we share is another opportunity for us to enrich their culinary journey. When a person enters our bakery, it's a beginning of a relationship. And this team helps make sure that the relationship thrives. When customers visit Fresh Baguette, you'll put your own passions to work to help bring their ideas of French products to life. You might help one customer choose something for lunch, show another how to pair baguettes with their meal, or even save the day with an amazing pastry. If you have a talent for hands-on problem-solving, you can have address customers' needs to connect them with Fresh Baguette experiences they love. Roles include Baking, Barista, Sandwich Making, and Customer Service. This is a full-time, hourly position designed for someone with a minimum of 1 year of experience in management or leadership roles. The ideal candidate will uphold Fresh Baguette's core values including Integrity, Respect, Reliability, Teamwork, Commitment, and Customer Oriented. If you have a passion for coffee, bread, and delivering an exceptional customer experience, this is the perfect opportunity for you! What You'll Do Assist the General Manager in overseeing daily store operations while ensuring the highest standards of service quality. Delegate tasks effectively and support the team to ensure a smooth and efficient workload distribution. Train team members on critical components such as food safety and product knowledge. Lead by example, offering customers a warm, inviting, and top-tier experience in a clean and welcoming environment. Support recruitment processes, including hiring and scheduling, alongside the General Manager. Foster team growth by mentoring and developing staff members. Continuously seek opportunities to enhance customer satisfaction and operational efficiency. Champion the love for French baked goods by sharing your passion with both staff and customers. Demonstrate expertise in all tasks and activities within the store environment. Complete inventory management and track stock levels to ensure product availability. Promote Fresh Baguette's core values and standards with integrity and enthusiasm. Benefits Compensation: 25.00$ per hour to 26.00$ per hour including tips Base pay starts at 16.00$ per hour with room for growth Paid Time Off Health and Dental Insurance after 90 days 40% Employee Discount Paid Training No late nights Monthly Wellness Reimbursement 401K and 401K Match Free Lunch Anniversary Gift Card Exciting growth potential Shifts Our shifts typically start as early as 4:40AM and end as late as 7PM, 7 days per week. Morning shifts: 6AM-1PM Afternoon shifts: 1PM-7PM Baking shifts: 4:40AM to 1PM 7-8 hour shift 5 Days a week including Saturday and Sunday Qualifications Physical stamina and dexterity to work in demanding environments such as lifting 50lbs+, reaching, bending, standing for 8+ hours 1+ years of experience in management or leadership roles. Strong commitment to Fresh Baguette's core values: Integrity, Respect, Reliable, Team player, Committed, and Customer Oriented. Proven ability to delegate tasks effectively while maintaining high standards of service and operational efficiency. A warm and inviting presence with excellent interpersonal and communication skills. Passion for coffee, bread, and French baked goods. Ability to thrive in a fast-paced environment. Desire for continuous learning and personal development. Experience in training and supporting team members on daily operational practices. Hands-on experience in handling customer complaints and resolving issues. Knowledge of local and national health and food safety codes, with the ability to enforce policies effectively. Commitment to Fresh Baguette's core values: Integrity, Respect, Reliable, Team Player, Committed, and Customer Oriented. Learn more about us at ****************************** PIcc36adcc9936-37***********3
    $60k-93k yearly est. 1d ago
  • Store Director

    SÉZane

    Assistant store manager job in Washington, DC

    "Ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality and service at the heart of everything we do." - Morgane Sezalory, Founder & CEO. To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Specifically, as we grow in North America, we are seeking entrepreneurial self-starters who are comfortable working independently and across time zones and cultures to bring the Sézane magic to the States. More about Sézane: ********************* // *********************************** // *************************** We are looking for ambassadors to help us write our next chapter in the US in Georgetown, Washington D.C. As part of Sézane, you will be expected to help develop the brand with enthusiasm, dedication, and style. Your job will be to ensure that each client's experience is exceptional and memorable and that our brand ethos is communicated with empathy and heart. Key Responsibilities Represent the Brand by interacting with clients in their shopping experience at the store, by maintaining a high level of customer service, product knowledge and basic operational procedures. Manage, train and motivate shop team (assist with hiring and recruitment process) Oversee all operational aspects of the shop (retail excellence, visual merchandising, process optimization, inventory logistics, etc.) Be accountable for Shop budgets and financial targets while identifying and seizing opportunities for growth. Driving business performance Monitor performance to propose commercial action plans to maximize sales + minimize costs Monitor operational expenses and responsible for supply management Develop open relationships and collaborate transversally with Paris HQ team Operations Follow up on retail excellence programs Liaise with internal & external partners to solve issues related but not limited to: deliveries, stock, IT, maintenance, security Ensure quality of internal control and inventory management (inventory, cash management, internal procedures) Plan and execute store events, off-site activations and partnerships Team Management Coach staff and motivate teams to achieve the best customer service and financial growth Conduct full appraisals with direct reports / clear objectives to the retail team Participate in recruitment, store organization, team development and general HR needs Clienteling Ensure strong client mindset within the team and obsession for client satisfaction Develop deep understanding of client base and support in local initiatives to grow / increase loyalty of local clients Requirements • Motivated, proactive and positive attitude • Autonomous, agile, entrepreneurial, result driven • Ability to adapt to become a strong brand ambassador • Strong managerial skills (5 to 7 years of retail management) and business acumen • Experience in a luxury or fast-paced retail environment preferred • Excellent communications and team management skills • French speaking is a plus Job Type: Full-time Benefits Salary range: $80-100K (Salary + Bonus) This role is eligible for: Healthcare benefits package (medical, dental, vision) Paid Time Off Sick Time 401K + Company Match Employee discount
    $80k-100k yearly Auto-Apply 5d ago

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