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Assistant store manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical assistant store manager skills. We ranked the top skills for assistant store managers based on the percentage of resumes they appeared on. For example, 8.5% of assistant store manager resumes contained store management as a skill. Continue reading to find out what skills an assistant store manager needs to be successful in the workplace.

15 assistant store manager skills for your resume and career

1. Store Management

Here's how assistant store managers use store management:

Provided excellent customer service for this retail operation, assisting store management in meeting company standards in overall store presentation.
Increased Responsibility to assist store management in store operations such as scheduling/ banking procedures, and additional time management.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how assistant store managers use payroll:

Developed and implemented operational strategies utilizing less payroll expenses and allotted hour usage to accomplish logistical and operational excellence.
Monitored budgets and payroll records, reviewed financial transactions to ensure that expenditures are authorized and budgeted.

3. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how assistant store managers use loss prevention:

Managed all aspects of Loss Prevention and adhered to external and internal procedures for theft, inventory management and operational controls.
Implemented daily warehousing operations to check-in product shipments, oversaw heightened inventory control procedures as part of stringent loss prevention program.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how assistant store managers use sales floor:

Well-organized and timely processing of shipment and merchandise-to-sales floor flow.
Implemented retail sales floor plan-o-gram integrity.

5. Customer Inquiries

Here's how assistant store managers use customer inquiries:

Provide an excellent customer experience with every interaction, including responding to variations customer inquiries including customer complaints and providing resolutions.
Provided excellent customer service by greeting and assisting each customer to their specific needs including addressing customer inquiries and resolving complaints.

6. Taking Care

Here's how assistant store managers use taking care:

Assume responsibility for ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks.
Process all inventory receipts, reconciling cash receipts, consolidations, and damages and taking care of loss prevention issues.

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7. Store Sales

Here's how assistant store managers use store sales:

Support Store Manager in developing strategies and objectives toward driving store sales and profitability through effective leadership and communication to associates.
Assumed management responsibility in the operation of a Walgreen store including store sales, profitability and merchandising.

8. PET

Here's how assistant store managers use pet:

Educated community in responsible pet ownership, proper nutrition and animal husbandry.
Worked in all areas of pet care and pet sales over the years of my employment with Jacks Aquarium & Pets.

9. Patients

Here's how assistant store managers use patients:

Provided exceptional customer service by building a trusting relationship with pharmacy patients and customers.
Communicated with patients and evaluate their needs and specifications.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant store managers use customer service:

Planned, designed, evaluated, and implemented staff training program to include customer service initiatives and performance measurement criteria.
Provide optimal customer service, creating an exciting and welcoming environment, and meeting merchandising standards with consistent floor recovery.

11. Home Health

Here's how assistant store managers use home health:

Assisted Care Home Health Leland, NC

12. Retail Store

Here's how assistant store managers use retail store:

Managed daily store operations while training, overseeing and developing sales/customer service employees in retail store environment.
Worked with other retail store locations for proper inventory balancing for product availability.

13. Drive Sales

Here's how assistant store managers use drive sales:

Drive sales by ensuring effective merchandising presentation, including accurate and competitive pricing, budgeting and assessing economic trends and demographics.
Generate and analyze merchandise reports and make necessary brand appropriate merchandising moves to maximize presentation and drive sales.

14. Customer Complaints

Here's how assistant store managers use customer complaints:

Compiled and examined local customer complaints providing appropriate actions to resolve customer concerns when necessary forwarding them to a higher authority.
Assisted in interviewing prospective managers, investigating customer complaints, offering resolutions, and leading sales team through corporate/product changes.

15. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how assistant store managers use bank deposits:

Supervised employees/prepared employee work schedules/ordered and calculated inventory/prepared bank deposits and invoices
Performed and supervised store opening and closing procedures including reconciling cash and sales receipts, completing bank deposits and securing facility.

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What skills help Assistant Store Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on assistant store manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all assistant store managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What hard/technical skills are most important for assistant store managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What assistant store manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young assistant store managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for an assistant store manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of assistant store manager skills to add to your resume

The most important skills for an assistant store manager resume and required skills for an assistant store manager to have include:

Store Management
Payroll
Loss Prevention
Sales Floor
Customer Inquiries
Taking Care
Store Sales
PET
Patients
Customer Service
Home Health
Retail Store
Drive Sales
Customer Complaints
Bank Deposits
POS
Inventory Management

Store Associates
Human Resources
Excellent Interpersonal
Ladders
Product Knowledge
Cleanliness
Customer Satisfaction
Store Appearance
Cash Handling
Inventory Control
Retail Environment
Front End
Sales Associates
Phone Calls
Visual Standards
Cash Control
Direct Reports

Performance Evaluations
Sales Reports
Cash Management
Assist Store
Sales Volume
Store Opening
ASM
Merchandise Displays
District Management
Sales Plan
Develop Rapport
Stock Room
Store Maintenance
Develop Top
Reading Comprehension
Cash Receipts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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