Top Assistant Store Manager Skills

Below we've compiled a list of the most important skills for an Assistant Store Manager. We ranked the top skills based on the percentage of Assistant Store Manager resumes they appeared on. For example, 24.1% of Assistant Store Manager resumes contained Customer Service as a skill. Let's find out what skills an Assistant Store Manager actually needs in order to be successful in the workplace.

The six most common skills found on Assistant Store Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Assistant Store Manager jobs:
  • Planned, designed, evaluated, and implemented staff training program to include customer service initiatives and performance measurement criteria.
  • Provide optimal customer service, creating an exciting and welcoming environment, and meeting merchandising standards with consistent floor recovery.
  • Delivered unparalleled and exceptional customer service and proactively interacted with clients concerning merchandise features, quality, and fashion sensibility.
  • Promoted solid brand awareness through education initiatives for existing sales team, driving employee development and increasing customer service.
  • Provided customer service by promptly assisting customers with inquires about products and assisted them with final purchasing decisions.
  • Manage large-volume commercial accounts and deliver outstanding customer service and retention for several of Guadalupe s largest customers.
  • Provided exceptional and first class customer service, including maintained required inventory levels and superior product presentation.
  • Resolve customer service issues quickly and efficiently by partnering with regional manager or customer service support.
  • Provide excellent customer service to all customers inquiring about Verizon service or already existing customers.
  • Dedicated customer service representative who provides exceptional customer service through active listening and problem solving.
  • Provided exceptional customer service and ensured all reporting associates provided exceptional customer service as well.
  • Supervised employees while demonstrating excellent customer service skills resulting in increased daily sales.
  • Delivered excellent customer service by greeting and addressing customer inquiries and resolving complaints.
  • Model sales behaviors and deliver coaching as needed to deliver exceptional customer service.
  • Exceeded Customer Service standards and analyzed customer service survey results to determine opportunities.
  • Provide exceptional customer service, generating repeat business and long-term customer loyalty.
  • Focus booksellers on maximizing sales productivity and providing outstanding customer service.
  • Provided consistently outstanding customer service to ensure opportunities for repeat business.
  • Provided exceptional customer service and developed trusted retail relationships with customers.
  • Provided quality customer service in diverse, up-tempo retail environment.

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2. New Merchandise

high Demand
Here's how New Merchandise is used in Assistant Store Manager jobs:
  • Performed inventory control functions, including reviewing incoming invoices to ensure accuracy of shipment and managed stocking of new merchandise.
  • Performed inventory control, ordered new merchandise, and returned damaged merchandise.
  • Schedule daily education to ensure dissemination of current and new merchandise information.
  • Arranged new merchandise with signage and appealing displays that encouraged customer sales
  • Monitored new merchandise, markdowns and inventory replenishment daily.
  • Assist with selecting/ordering new merchandise and liquidate overstocked items.
  • Communicated daily with various vendors about new merchandise.
  • Integrated new merchandise and disposed of outdated inventory.
  • Processed new merchandise receipt and accuracy inventory control.
  • Assisted with implementation of new merchandise-replenishment software.
  • Scheduled delivery of new merchandise.
  • Checked in new merchandise, displays, processed payroll, assisted customers, operated the register and managed lost prevention employees.
  • Verified inventory on the manifest, replenished merchandise as needed and displayed new merchandise according to the company's presentation standards.
  • Perform monthly floor moves to add new merchandise and do so according to corporate standards, while providing exceptional customer service.
  • Prepare new merchandise for the sales floor by unloading, prepping, stocking merchandise and responding to team member requests quickly.
  • Organize and distribute new merchandise and make sure employees and I are giving 110% customer satisfaction to each customer.
  • Managed inventory and assisted company buyers in the selection of new merchandise based on store sales and customer insights.
  • Order new merchandise, processed inventory, verified receipts, on requisition, or invoice and made bank deposits.
  • Opened and Closed Store, Managed all Sales Goals, Control Shipment, trained staff, shift new merchandise.
  • Trained oncoming employees, inventory count, payroll, data entry, stocking, & ordering of new merchandise

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3. Sales Floor

high Demand
Here's how Sales Floor is used in Assistant Store Manager jobs:
  • Monitored sales floor regularly for potential hazards and implemented corrective actions as needed.
  • Well-organized and timely processing of shipment and merchandise-to-sales floor flow.
  • Implemented retail sales floor plan-o-gram integrity.
  • Reduced shrinkage from 1.78% to 1.5% by implementing new loss prevention, sales floor awareness and product receiving standards.
  • Hired a whole new staff, in which we all learned sales, customer service, shipment and sales floor awareness.
  • Assist with payroll, ensuring appropriate sales floor coverage and maintains a selling focus, protecting asset, manages controllable expenses.
  • Manage continuous flow of merchandise from stock room to sales floor while implementing new floor plans and visual placement of merchandise.
  • Managed merchandising process to promote new product as well as keeping inventory levels at maximum on sales floor through replenishment process.
  • Ensured the merchandise is properly presented and organized after processing and put on the sales floor utilizing Ross Merchandising Basis.
  • Received new stock; verified quantities; attached security and size tags; and placed items on the sales floor.
  • Contacted faculty about textbooks required for classes, placed orders in database, and updated class information on sales floor.
  • Run sales floor on a daily basis and in doing so I drive for results through motivation and continuous coaching.
  • Maintain presentation standards to ensure a clean, organized and shop-able sales floor compliant with ready all day selling practices.
  • Assisted store manager in directing staff on sales floor merchandise reset based on seasonal requirements, inventory and customer demand.
  • Trained, mentored, coached, and evaluated performance of hourly associates in sales floor techniques and customer management skills.
  • Started as cashier, moved to sales floor in Ladies Wear department followed by a promotion to Domestics Department Manager.
  • Required to drive sales, ensure profitability and to support the sales floor associates and management team throughout the store.
  • Managed day-to-day activities of the stockroom and sales floor with a 2.5 million dollar inventory and drove sales forward.
  • Managed daily store operations including sales, expense, customer service, inventory management and sales floor merchandising.
  • Managed daily activities of sales floor with a $2.5 million inventory to drive sales and earnings forward.

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4. Retail Store

high Demand
Here's how Retail Store is used in Assistant Store Manager jobs:
  • Managed daily store operations while training, overseeing and developing sales/customer service employees in retail store environment.
  • Worked with other retail store locations for proper inventory balancing for product availability.
  • Managed visual merchandising and shipping/receiving functions of specialty home furnishings retail store.
  • Retail Store Management/Sales: Cashiering and supervising sales associates.
  • Received a hands-on experience to introductory retail store management.
  • Directed retail store operations and established financial goals.
  • Provided operational support for high-volume retail store.
  • Assisted in the Opening of Retail Store * Provided support for Store Manager and sales team in daily operations of store.
  • Committed service oriented Fortune 100 retail store with a passion for the outdoors and a passion for educating and outfitting customers.
  • Assist in managing retail store by overseeing day to day sales goals, staff, receiving, open and closing store.
  • Shared P&L and management leadership for a high-volume retail store comprised of a supervisory and technical team of 12.
  • Assisted in opening new DME retail location and oversee all aspects of DME retail store and home delivery of said products.
  • Recognized for mastery in Leadership, Team Management, Communication and Planning and Organization of Administrative Duties at retail store level.
  • Assist the Store Manager with the operation of the retail store including lead associates through the execution of company business.
  • Provided outstanding customer service, merchandise effectively, maintain records and managed day to day operations of the retail store.
  • Managed and staffed a retail store of 30 employees, accountable for controlled inventory valued in excess of $400K.
  • Set the store standard for visual merchandising if an off price retail store, which increased store traffic and revenue.
  • Assisted in training two VP's and COO in T-Mobile sales processes and retail store operations at point of hire.
  • Worked closely with store owners to determine the most beneficial (and aligned their particular retail store) business philosophy.
  • Supported daily operations for a retail store including assisting the store manager with staff management of a team of 25.

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5. Sales Goals

high Demand
Here's how Sales Goals is used in Assistant Store Manager jobs:
  • Motivated associates to achieve sales goals while managing inventory, weekly stock, operational tasks and ensuring customer satisfaction.
  • Achieved budgeted revenues and personal/team sales goals and maximized profitability by 30% within all areas of responsibility.
  • Managed entire team to meet sales goals on a daily/weekly/monthly/quarterly/and annual basis.
  • Fulfilled all operational duties while simultaneously maintaining high personal sales goals.
  • Excelled in management position while consistently exceeding monthly sales goals.
  • Provided superior customer service and consistently exceeded sales goals.
  • Achieved excellence in producing a positive work environment, acquiring sales goals, and training employees with outstanding customer service skills.
  • Trained my team of specialists to ensure sales goals were exceeded on a consistent basis since moving into the management position.
  • Train new hires, meet daily sales goals, handle deposits, while maintaining a positive attitude and assisting my guests.
  • Store Awards Achieved: Highest Average Dollar per Sale; Highest Units per Transaction; Consistently met monthly sales goals.
  • Provided exceptional customer service and feedback to customers to ensure a positive in store experience and to build sales goals.
  • Motivate team to meet daily sales goals, plan and execute store events to generate sales and create brand awareness.
  • Maintained daily, monthly, and yearly sales goals to achieve a 20% store increase from the prior year.
  • Worked with store manager and district manager to analyze work-related problems and identify sustainable solutions to attain store sales goals.
  • Managed most aspect of store operations for 10,000 square-foot space (training, scheduling, sales goals, etc.)
  • Set sales goals and presentation of assigned areas and making sure associates are following store and state regulations and laws.
  • Reconciled sales shipments to ensure inventory accuracy and exceeded weekly, monthly, and fiscal year end sales goals.
  • Train sales team maintaining visual standards and meeting daily sales goals and shrink reduction by giving outstanding customer service.
  • Supervised staff of about 15 to ensure overall sales goals were met and store met operational and visual standards.
  • Maintained sales goals through improving standard operating procedures and inventing new systems to encourage employees to meet sales goals.

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6. Loss Prevention

high Demand
Here's how Loss Prevention is used in Assistant Store Manager jobs:
  • Implemented daily warehousing operations to check-in product shipments, oversaw heightened inventory control procedures as part of stringent loss prevention program.
  • Communicated internal/external theft issues to loss prevention management to ensure compliance with designated store loss prevention plans and procedures.
  • Maintained superior professional standards in visual merchandising, inventory management, operations, opening/closing procedures, and loss prevention.
  • Address any concerns about loss prevention, inventory control, visual/marketing standards, and monitoring payroll/executing effective staff schedules.
  • Collaborate with Loss Prevention to ensure that Loss Prevention programs are effectively communicated, implemented and enforced.
  • Managed staff on providing customers with an excellent customer experience while effectively applying tools of loss prevention.
  • Ensured proper merchandising, processing/display and oversaw and monitored loss prevention and safety programs.
  • Reviewed financial and performance data in identification of sales opportunities and loss prevention issues.
  • Analyzed security tapes obtained from security store monitors to reduce loss prevention.
  • Directed loss prevention initiatives, including weekly review of cashier transactions.
  • Performed operational/loss prevention audits to identify areas of concern and address.
  • Secured merchandise by implementing loss prevention procedures and security systems.
  • Provided warehouse supervision and training in safety and loss prevention.
  • Reported any suspicious activity of shrinkage to Loss Prevention.
  • Assisted in implementing loss prevention techniques successfully reducing shrink.
  • Identified potential shoplifters and employed loss prevention techniques.
  • Direct loss prevention initiatives, successfully reducing shrinking.
  • Assisted in developing and initiating loss prevention processes.
  • Conducted daily store audits following Loss Prevention Guidelines.
  • Handle confidential information and assess loss prevention shrinkage.

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7. Inventory Control

high Demand
Here's how Inventory Control is used in Assistant Store Manager jobs:
  • Skilled in handling all facets of operational management including customer service, sales marketing, and inventory control resulting financial positives.
  • Manage Administrative tasks related to inventory control, opening/closing, deposit records and other documents maintained on paper or generated electronically.
  • Implemented the organization of the stockroom in order to facilitate inventory control thus eliminating overstock which increased profits.
  • Maintain budgetary controls, supervise loss prevention, manage inventory control, merchandising and customer service procedures.
  • Oversee inventory control and purchasing activities, schedule/supervise receiving activities of daily shipments and invoice verification.
  • Conducted inventory control and secured inventory by implementing security systems and measures to avoid shrinkage.
  • Supervised Department Managers to ensure optimum customer service, staff management, and inventory control.
  • Researched future ads and analyzed sales trends to maintain inventory control and customer expectations.
  • Directed and completed all necessary functions for monthly and yearly inventory control schedules.
  • Established standards for inventory control and management, acted as District Inventory Auditor.
  • Input, analyze and modify automated data impacting the adequacy of inventory controls.
  • Maintained inventory control of advertised merchandise; changed department displays according to season.
  • Handled high-volume cash sales enforced financial and inventory controls and merchandising.
  • Assisted with internal monthly inventory control and performed weekly inventories.
  • Verified payrolls, scheduling, hiring/training/terminating employees, inventory control.
  • Inventory control through effective management of physical inventories and product.
  • Managed inventory controls, vendor relations and replenishment orders.
  • Supervised product ordering, inventory control, and merchandising.
  • Assume responsibility of all inventory control and financial processes.
  • Monitored automated pricing, ordering and inventory control systems.

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8. Bank Deposits

high Demand
Here's how Bank Deposits is used in Assistant Store Manager jobs:
  • Supervised employees/prepared employee work schedules/ordered and calculated inventory/prepared bank deposits and invoices
  • Oversee the monetary transactions to include bank deposits and safe reconciliation and ensure accuracy of financial transactions accrued daily.
  • Opened and closed store including processing bank deposits, maintaining proper safety procedures and overseeing inventory control.
  • Certify that bank deposits and paperwork are completed daily and accurately.
  • Maintain accounting documentation and conduct daily bank deposits.
  • Managed cash registered and delivered bank deposits.
  • Prepared daily bank deposits and associated paperwork.
  • Prepared paperwork and bank deposits accurately.
  • Verify accuracy of daily bank deposits.
  • Performed bank deposits and reconciled daily audits
  • Process bank deposits and cash accountability.
  • Calculated and completed daily bank deposits.
  • Prepared and Delivered Bank Deposits.
  • Prepared daily closeout and bank deposits
  • Make inventory orders, check-in products, cashier, make bank deposits, sweep and mop floors, make schedules and payroll
  • Assisted the District Manager with timely daily check/cash bank deposits, over/short reports, daily store reports and other financial reporting.
  • Processed payments and maintained daily accounts receivable including; operating cash, revenue reconciliation, balance sheet preparation and bank deposits.
  • Conduct employee monthly safety meetings, managed scheduling, hiring/training, handle cash, bank deposits and employee customer service training.
  • Assist manager in meeting daily sales, floor sets, inventory, bank deposits, and being a primary key holder.
  • Managed up to 20 employees, data entry; assist in hiring/firing, inventory control, quality control and bank deposits.

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9. Company Policies

high Demand
Here's how Company Policies is used in Assistant Store Manager jobs:
  • Ensured compliance with company policies and procedures as well as providing supervision and development opportunities for management and hourly associates.
  • Recognized for strength in coaching and counseling disgruntled employees on company policies while consistently demonstrating fairness and consistency.
  • Communicate my uncompromising level of business ethics and integrity to ensure compliance of company policies and directives.
  • Performed opening/closing operations for an $82 million annual revenue store in compliance with current company policies/procedures.
  • Ensured compliance with all established operational and food industry standards, company policies, and federal/state/local regulations.
  • Listened to dissatisfied customers and worked to resolve complaints to their satisfaction while maintaining company policies.
  • Communicated and executed all operational company policies and procedures as well as damage and loss strategies.
  • Directed implementation of monthly action plans and execution of customer focused strategies and company policies.
  • Enforced company policies and procedures while maintaining an effective team responsible for daily operations.
  • Completed and administered Associate counseling documentation as necessary in accordance to company policies/HR guidelines.
  • Completed all training materials and communicated company policies and other information to staff regularly.
  • Manage and control shrink by enforcing company policies and monitoring video surveillance equipment.
  • Strengthened company's business by leading implementation of all company policies and procedures.
  • Reviewed operational reports and records to ensure adherence to company policies and procedures.
  • Followed opening/closing procedures, ensuring paperwork remained consistent with company policies and procedures.
  • Interviewed personnel and facilitated meetings, ensured adequate training according to company policies.
  • Validate execution of standard, operating procedures and ensure compliance to company policies.
  • Mentored and trained multiple employees regarding company policies and customer service relations.
  • Communicated customer service initiatives to the staff ensuring compliance with company policies.
  • Maintain awareness to compliance laws and regulations and company policies throughout facility.

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10. Customer Complaints

high Demand
Here's how Customer Complaints is used in Assistant Store Manager jobs:
  • Compiled and examined local customer complaints providing appropriate actions to resolve customer concerns when necessary forwarding them to a higher authority.
  • Provide an excellent customer experience with every interaction, including responding to variations customer inquiries including customer complaints and providing resolutions.
  • Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
  • Assisted in interviewing prospective managers, investigating customer complaints, offering resolutions, and leading sales team through corporate/product changes.
  • Delivered excellent customer service by greeting and assisting each customer, resolving customer complaints regarding sales and service.
  • Conducted store operations, opening/closing/changing shifts; supervised team members, delegated tasks and resolved customer complaints.
  • Rectified customer complaints, mediating agreements to solve customer questions and concerns satisfactorily without escalating situations.
  • Fielded customer complaints to assure company policies were followed and to ensure customer satisfaction.
  • Provided courteous service to customers with professional helpful information and promptly resolved customer complaints.
  • Collaborate closely with team to deliver high quality customer experience and resolve customer complaints.
  • Promoted excellent service and resolved customer complaints in a timely, professional manner.
  • Investigated customer complaints and ensured a resolution resulting in high customer satisfaction.
  • Transformed customer complaints into valuable customer feedback resulting in Customer Care Awards.
  • Provided excellent customer service through organized management of customer complaints and inquiries.
  • Resolved all customer complaints urgently and respectfully to ensure total customer satisfaction.
  • Provided customer service and resolution to customer complaints in absence of manager.
  • Assured quality customer service is maintained and dissolve any customer complaints.
  • Resolve escalated customer complaints and address root cause for sustained improvement.
  • Resolved customer complaints within company guidelines; increased customer satisfaction level.
  • Monitored product quality and efficiently handled customer complaints if needed.

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11. Company Standards

high Demand
Here's how Company Standards is used in Assistant Store Manager jobs:
  • Enforce company standards by implementing company policies and procedures through effective management practices and developing sound business partnership with operators
  • Utilized strong inter-personal skills and effective communication skills to consistently maintain achieve goals to store and company standards.
  • Maintained company visual standards through executing Floor-Sets; trained associates on company standards and execution techniques.
  • Maintain inventory levels to ensure displays are properly stocked and merchandised to company standards.
  • Maintained outstanding customer services as per company standards, processed sales quickly and accurately.
  • Managed day-to-day operations of location to ensure compliance with all company standards and guidelines.
  • Produced results by encouraging and motivating team members to execute and maintain company standards.
  • Maintain all financial records in accordance with company standards and supervision of daily operations.
  • Ensured merchandising operations and Store standards are aligned with Company standards and customer expectations.
  • Supervised staff to ensure company standards were clearly communicated, enforced and practiced consistently.
  • General management functions including effective employee training of sales process and company standards.
  • Guided store associates to maintain company standards regarding store presentation and customer service.
  • Maintained company standards and objectives regarding store operations, administration and housekeeping.
  • Facilitated and lead daily/nightly recovery teams to present store to company standards.
  • Formed visual displays to capitalize on profitability while adhering to company standards.
  • Maintained and executed visual marketing and cleanliness according to company standards.
  • Provide and inspire outstanding service to customers ensuring company standards.
  • Modeled company standards for efficient processing and display of merchandise.
  • Maintained outstanding Credit Card applications with respect to company standards.
  • Secured inventory shrink levels at company standards during assignment.

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12. Human Resources

high Demand
Here's how Human Resources is used in Assistant Store Manager jobs:
  • Delivered operational excellence in all areas including human resources, visual merchandising, marketing, loss prevention, operations and safety.
  • Demonstrate the ability and knowledge to identify problems and suggest solutions in accordance with quality operating standards and human resources policies.
  • Established effective communication with sales personnel to ensure that they are appropriately informed of human resources and merchandising polices.
  • Communicate and implement corporate and area initiatives relating to human resources, products, pricing and merchandise presentation.
  • Conducted Human Resources management, including recruitment, interviewing, orientations, training and development.
  • Conducted routine human resources and employee relations activities including processing daily and weekly payroll.
  • Assisted Human Resources Department in evaluating applications and resumes and interviewing potential candidates.
  • Provide support to Store Manager with in-store Operational and Human Resources responsibilities.
  • Supervised and assisted human resources and customer service departments.
  • Considered key liaison between human resources and upper management
  • Provided extensive human resources and training oversight.
  • Administer Human Resources policies and procedures consistently.
  • Associate sales and related Human Resources responsibilities.
  • Manage daily operational duties for all store departments, including textbook merchandising, inventory management, cash room and human resources.
  • Manage others and adhere to company human resources and personnel policies and procedures as well as state and federal labor laws.
  • Conducted weekly audits that included Safety, Loss Prevention, Store Operations, and Human Resources; and corrected any errors.
  • Partner with Human Resources and Store Manager to recruit, select, develop, motivate, and evaluate management and staff.
  • Oversee all store operations including but not limited to: payroll, inventory control, loss prevention, and human resources.
  • Partner with Human Resources and/or Loss Prevention, as needed, to address management, staff, and merchandise protection issues.
  • Managed retail store with 9 employees, some general human resources tasks, managed to sales goals, and managed inventory.

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13. Inventory Management

high Demand
Here's how Inventory Management is used in Assistant Store Manager jobs:
  • Assisted in inventory management procedures, reviewing operational reporting, hiring of front store and pharmacy staff and store organizational planning.
  • Exhibited proper inventory management by monitoring daily operations, being knowledgeable of daily counts and product ordering and receiving procedures.
  • Complete daily posting of management paperwork and store reports, preparation of daily store deposits and merchandise inventory management.
  • Full responsibility for customer relations, financial administration, inventory management, loss prevention, and general operations.
  • Inventory management including imputing all product into an inventory system and pricing and tagging the merchandise accordingly.
  • Participate in weekly meetings providing feedback on employee evaluations, weekly sales reports and inventory management.
  • Managed all aspects of departmental inventory management, including ordering merchandise and working with vendors.
  • Led operational management of grocery department including ordering, stocking, and inventory management.
  • Inventory Management including ordering organizing and accepting deliveries using manual and power pallet jacks.
  • Directed and supervised associates engaged in sales, inventory management and reconciling cash receipts.
  • Maintain stores profitability through proper scheduling of staff through sales and inventory management.
  • Inventory management budget scheduling for employees open and close maintaining product summary reports
  • Provided training and supervision of team members, scheduling and inventory management.
  • Assisted Store Manager with responsibilities pertaining to employee management and inventory management.
  • Reduced store overstock while maintaining on shelf inventory through OSA inventory management.
  • Oversee logistics and inventory management controls to ensure accurate annual inventory counts.
  • Track record of inventory management with absolute understanding of policies and procedures.
  • Managed retail store front, including product merchandising and inventory management.
  • Used CVS-based inventory management system to prepare store for physical inventory.
  • Track record of inventory management with absolute understanding of procurement standards.

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14. Product Knowledge

high Demand
Here's how Product Knowledge is used in Assistant Store Manager jobs:
  • Exceeded customer expectations with extensive product knowledge and ability to troubleshoot issues and recommend new products based on assessing customer needs.
  • Delivered training programs for associates that improved product knowledge, individual/team confidence, reduced shrinkage and significantly lowered staff turnover.
  • Provided exceptional customer service with strong product knowledge of gaming software; consistently achieved weekly top sales performance objectives.
  • Trained associates on sales expectations and communicating product knowledge and styling along with visual merchandising techniques.
  • Dedicated to continually improving sales abilities and product knowledge and providing exceptional customer service.
  • Maintained an awareness of all product knowledge information; merchandise promotions, and advertisements.
  • Spearheaded employee incentive and product knowledge programs to maximize associate-customer engagement and store sales.
  • Modeled sales expectations by utilizing various techniques and communicating product knowledge to the customer
  • Modeled sales expectations using techniques and communicating product knowledge to customers.
  • Provided brand enthusiasm through actively obtaining and executing detailed product knowledge.
  • Facilitated training for sales/product knowledge and aided in mandatory store meetings.
  • Provided excellent product knowledge to customers while making personal recommendations.
  • Earned an Apple Certification in Product knowledge and accessibility.
  • Provided product knowledge through engaging guests in conversational interaction.
  • Provided and participated in customer service/product knowledge training.
  • Implement company-training programs, monitors staff in product knowledge
  • Developed and implemented product knowledge training programs.
  • Managed all store operations, visual merchandising, talent and development, client loyalty, sales generation, and product knowledge.
  • Drive sales through providing excellent customer service, maintaining a high level of product knowledge and presenting merchandise effectively and creatively.
  • Exemplified product knowledge in order to provide customers with up to date and accurate information on products, services and solutions.

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15. Staff Members

average Demand
Here's how Staff Members is used in Assistant Store Manager jobs:
  • Completed quarterly performance reviews with staff members that determined minimum sales goals based on historical performance and expected improvements.
  • Charged with driving revenue, increasing operational efficiency, and leading and motivating staff members toward optimal productivity.
  • Trained and supervised staff members, while simultaneously developing cost-effective work schedules and conducting performance evaluations.
  • Resolved interpersonal conflicts between staff members maintaining a positive, energetic store culture.
  • Facilitated advancement opportunities for staff members that displayed interest in furthering their career.
  • Coordinated daily/weekly/monthly meetings with staff members to reinforce training and company directives.
  • Assist operational staff members in executing daily customer service liaisons.
  • Maximize operational productivity and efficiency through effectively managing staff members.
  • Planned and executed team-building activities for executive staff members.
  • Provided recommendation letters for exiting staff members.
  • Maintained budgeted food and beverage cost through smart pars and coaching staff members to 100% recipe adherence at all times.
  • Assisted the SM in training and product knowledge for all staff members by owner that part of the business for them.
  • Hired and trained all new staff members, promoted 2 people to Stock Supervisors with in the district to other stores.
  • Provided direct leadership in supporting the store manager in training and mentoring other staff members on company sales techniques and processes.
  • Monitor and maintain compliance of all company policies and procedures to make sound business decisions and to communicate withal staff members.
  • Manage 40 staff members including the hiring, training, payroll, scheduling, disciplinary measures and bi-quarterly and yearly evaluations.
  • Trained all staff members on benefits of natural ingredients, and how to best pair them to their client's needs.
  • Monitored departmental policies, goals, objectives, and procedures, conferring with store personal and staff members as necessary.
  • Managed all activities of a team of 30 staff members and ensured the smooth and profitable running of the shift.
  • Decreased employee turnover by14% by implementing multiple new programs for training and development of current and new staff members.

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16. Weekly Schedules

average Demand
Here's how Weekly Schedules is used in Assistant Store Manager jobs:
  • Write and analyze weekly schedules of all associates in assigned Departments to maximize effectiveness in payroll management.
  • Completed weekly schedules based on budget constraints and traffic flow indicators to maximize customer service experience.
  • Completed weekly schedules according to payroll policies and optimized work flow and productivity within each department.
  • Completed weekly schedules according to preferred hours, addressed customer related concerns and resolved complaints.
  • Directed and supervised employees Cash management and closing procedures Completed weekly schedules per payroll guidelines
  • Tasked with additional responsibility to coordinate the weekly schedules of approximately 40 associates.
  • Create effective and efficient weekly schedules to optimize productivity and store performance.
  • Coordinated weekly schedules, balanced safe and maintained oversight of inventory.
  • Mentor colleagues for professional development and oversee weekly schedules of associates.
  • Prepared weekly schedules to ensure adequate coverage across all departments.
  • Prepared weekly schedules to optimize staff productivity and customer service.
  • Created weekly schedules and professional development presentations for Sales Associates !
  • Executed weekly schedules ensuring business was well supported.
  • Determine weekly schedules for areas of responsibility.
  • Created weekly schedules following assigned budget guidelines.
  • Prepared weekly schedules to maximize store efficiency.
  • Prepared weekly schedules to ensure proper floor coverage within fiscal guidelines; reviewed time sheets and other payroll documentation for accuracy.
  • Create weekly schedules and open and close registers; this consist of balancing out both registers by counting up the money.
  • Maintain positive work environment through effective weekly schedules, properly processed payroll, and hiring/training new employees to meet staffing needs.
  • Assisted with composing weekly schedules, reviewing and approving daily time cards, and checking for trends in employee work absences.

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17. POS

average Demand
Here's how POS is used in Assistant Store Manager jobs:
  • Develop and maintain a positive image in the community by participating and partnering in community events.
  • Waste and energy reduction, a positive environmental, socioeconomic and business impact.
  • Maintain positive open lines of communication with all Columbia Sportswear Company personnel.
  • Developed many entry-level associates to leadership positions and quickly filled positions.
  • Reviewed all daily financial transactions, balanced registers and deposited funds.
  • Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.
  • Secured daily monetary intake by counting balances and dropping deposits.
  • Performed executive office management functions while maintaining a supervisory position.
  • Advanced to increasingly responsible positions, culminating in management role.
  • Verify signatures of deposits and accuracy on supportive documentation.
  • Maintained a hard-working and positive work environment.
  • Developed and maintained positive relationships with customers.
  • Prepare several associates for management positions.
  • Handled cash deposits/withdrawals with banking institutions.
  • Provided positive feedback for associate improvement.
  • Promoted to operations manager position.
  • Promoted from hourly position as Gold Team Member Leader to First Assistant Store Manager; directly under the General Store Manager.
  • Planned and directed all phases of store operation as efficiently as possible, maintaining over $400 an hour in sales.
  • Enhanced exposure of the store through impressive displays and promotions; employed innovative approaches to sales that better-attracted business and clients.
  • Assist the Store Manager in store duties including hiring and training new employees, making deposits, inventory and ordering products.

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18. New Associates

average Demand
Here's how New Associates is used in Assistant Store Manager jobs:
  • Improved customer relations and service by training new associates in effective relationship building and service delivery.
  • Provided training/development for new associates to increase customer service and maximize productivity.
  • Implemented training course for new associates speeding profitability and customer service.
  • Conduct orientation and familiarize new associates with company standards and expectations.
  • Provided training to new associates and executed overall company directives.
  • Provide customer service.open new charge accounts.train new associates.
  • Trained and developed new associates with superior education.
  • Conduct interviews and orientations to potential/new associates.
  • Facilitated and taught orientation for new associates.
  • Trained new associates according to company policy.
  • Assisted in 2008 to help plan merchandising, hire new associates, and process inbound freight for new South Loop location.
  • Created associate schedules, recruited, hired, trained new associates, as well as Sales Leads in areas of responsibility.
  • Supervised sales associates on daily goals and tasks; trained new associates on company policies and procedures and all store operations.
  • Supervised and monitored sales, daily operations along with recruiting, interviewing and hiring with an emphasis on mentoring new associates.
  • Decreased operational issues in store through hiring, training and developing of new associates and reducing turnover from prior associate staff.
  • Recruited, hired and trained more than 20 new associates and developed them into productive team member with extensive product knowledge.
  • Hired, trained, and directed new associates in all aspects of operations, reducing employee turnover by 20%.
  • Set the expectations for seasoned associates to attain role model performance and mentored the new associates to be effectively trained.
  • Exceed sales goals along with mentoring new associates and educating customers on AT&T's products and services.
  • Directed complete hiring of two new stores, hiring up to 160 new associates and managers in each location.

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19. Performance Reviews

average Demand
Here's how Performance Reviews is used in Assistant Store Manager jobs:
  • Provided feedback to personnel regarding customer service expectations and standards and provided feedback and determination on personnel annual performance reviews.
  • Performed multiple tasks including: inventory management, cash reconciliation, performance reviews of employees, and diffusing escalated customer situations
  • Coordinated weekly performance reviews with produce manager and meat department manager to ensure profitability and performance expectation goals were achieved.
  • Trained department managers to obtain superior customer service and maximum employee productivity and performance; conducted annual performance reviews.
  • Developed employees by providing them with ongoing feedback, establishing performance expectations and by conducting performance reviews.
  • Conduct employee evaluations & performance reviews to identify succession candidates to support future business growth.
  • Administered human resource matters including disciplinary issues, writing and delivering performance reviews and training.
  • Managed employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews.
  • Conduct all talent management functions including performance reviews and professional development for direct reports.
  • Developed individual plans for associates, provided continuous coaching, and completed performance reviews.
  • Provided input regarding hiring, performance reviews, termination, and professional development.
  • Completed countless performance reviews each quarter, offering praise and recommendations for improvement.
  • Conducted performance reviews and provided or organized training and development for staff.
  • Compiled individual employee performance reviews fairly, objectively and on a timely manner
  • Performed annual performance reviews for subordinates as directed by the General Manager.
  • Created employee schedules, monitored work performance and administered annual performance reviews.
  • Provided feedback and/or corrective action through periodic performance reviews and documentation.
  • Implement company performance management process including delivery of annual performance reviews.
  • Conducted annual employee performance reviews and assessed their suitability for promotion.
  • Conducted annual performance reviews and established goals for individual employees.

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20. Customer Relations

average Demand
Here's how Customer Relations is used in Assistant Store Manager jobs:
  • Co-managed specialty retail camera store with emphasis on strong customer relations and photographic training while maintaining store traffic and profits.
  • Directed store operations including cash management and accounting for sales receipts, store security, and customer relationship management.
  • Managed average of seven sales, delivery and collections representatives for multiple functions including customer relations and administrative follow-up.
  • Provide customer service by handling all customer relations issues, assisting customers, and by maintaining customer/patient confidentiality.
  • Managed all facets of customer service/customer relations, optimizing profits while delivering the highest levels of customer satisfaction.
  • Identified current and future customer requirements by establishing and maintaining customer relationships with potential and actual customers.
  • Increase company profitability through customer relationship development, community involvement, marketing and building new business sources.
  • Demonstrated excellent customer service and maintained good customer relations and coached other on proper customer service techniques.
  • Managed customer relations including decision making and problem solving to produce a cooperative and successful work environment.
  • Developed customer relations to maximize service satisfaction, and generate repeat/referral business that contributes to sales growth.
  • Foster a positive community image and customer relations through consistent and professional communications and quality service.
  • Maintained customer relationships by providing a personalized selling environment with a customer service focus.
  • Counter manager - customer relations, ordering inventory, yearly inventory, rotating inventory.
  • Trained employees on and maintained a professional level of responsibility within the employee-to-customer relationship.
  • Promote and drive a customer relationship management philosophy to encourage repeat and referral business.
  • Focused on fostering strong customer relationships, company sales initiatives and increasing comparative reports.
  • Delivered superior customer relationship management and care, while maintaining above average sales numbers.
  • Help increase store profitability through customer relationship development, community involvement and marketing campaigns.
  • Developed strategies to expand existing clientele by promoting long-term customer relationships resulting in referrals.
  • Salvaged customer relationships and company image by directly assisting customers with complex problems.

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21. Assist Store

average Demand
Here's how Assist Store is used in Assistant Store Manager jobs:
  • Assist store manager with developing action plans relative to increasing or maintaining targets as required by company initiatives.
  • Assist Store Manager with operations including customer service, inventory and overall store appearance and safety.
  • Assist Store Manager when needed * Customer Service * Tellers/Bankers supervisor/ Bilingual Assistant * Open/Maintain/Close Customers Accounts
  • Assist Store Manager with the Execution of necessary documentation for Human Resource Information Systems
  • Assist store manager in operation and personnel management.
  • Assist store manager in executing Starbucks operational objectives.
  • Assist Store Manager in ensuring compliance with sanitation standards and training employees assigned in the Perishable departments using the Cleaning Schedule.
  • Assist Store Manager in training assigned employees in the proper grading standards in produce to minimize markdowns and ensure product freshness.
  • Assist Store Manager in training assigned employees in the proper and safe handling of food in compliance with rules and regulations.
  • Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Manager.
  • Lead associate team in customer service and merchandising; assist store manager in daily operations and marketing plans to reach sales goals
  • Assist Store Manager in all facets of managing retail children's clothing operation in the largest mall in the country.
  • Assist store Owner/ Manager with ensuring the store runs smoothly and act on their behalf when they are not present.
  • Assist store manager with the achievement of financial success through improvement of measurable results that positively impact the store performance.
  • Assist Store Manager in maintaining a clean, well-organized store and facilitating a safe and secure work and shopping environment.
  • Assist Store Manager in training assigned employees in the proper presentation, freshness and pricing standards for all perishable areas.
  • Assist Store Manager to build and develop a team of qualified Sales Associates who can achieve established goals and objectives.
  • Assist Store Manager with recruiting, interviewing, hiring, developing, evaluating, coaching, and counseling store employees.
  • Assist store manager with scheduling of employees, store upkeep, addressing issues, and other tasks as needed.
  • Assist Store Manager in daily store operations including daily department evaluations, department freshness, and budgeted sales target.

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22. Entire Store

average Demand
Here's how Entire Store is used in Assistant Store Manager jobs:
  • Administered entire store operations and ensured that products meet customers demand.
  • Maintained administrative & financial records for individual departments and entire store.
  • Inventory responsibility for entire store including ordered and receiving merchandise.
  • Maintained proper bookkeeping and balancing procedures for entire store operation.
  • Managed approximately 1/3 of entire store inventories.
  • Managed department supervisors throughout entire store.
  • Communicated overall store goals pertaining to sales expectations and new credit applications in daily meetings with the entire store team.
  • Helped customers select products that best fit their personal needs Maintained visually appealing and effective displays for the entire store.
  • Tour the entire store with the store manager ad/or co-manager in order to discuss the execution of all corporate directives.
  • Leveraged communication skills and brand knowledge with vendors and owner to maximize cross selling opportunities across entire store team.
  • Audit inventory by counting all the merchandise in the entire store, to retrieve year to date Shrink results.
  • Maintain visually appealing and effective displays for the entire store and setting floor sets according to appropriate due dates.
  • Managed the entire store, open/closed the building, protected assets, trained associates, inventory, customer service.
  • Oversee daily operations of the entire store including insuring the staff was productive and providing exceptional customer service.
  • Implement and execute company plans and strategies by consistently communicating objectives and current trends to entire store team.
  • Executed standards of operation for entire store including visual presentation, loss prevention, staffing and inventory control.
  • Assisted store manager with hiring, training, and scheduling for the entire store (40+ employees).
  • Promoted to Assistant Store Manager with direct responsibility for three merchandising departments and entire store during covering shifts.
  • Managed three departments within a 62,000+ square foot store that counted as 25% of the entire store.
  • Create monthly merchandise plans for the entire store; read financial statements and create plans to increase sales.

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23. Store Staff

average Demand
Here's how Store Staff is used in Assistant Store Manager jobs:
  • Monitored and managed store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
  • Mentored store staff and peers in other locations regarding project management, motivating staff and educational/training development.
  • Managed corporate restructuring implementation, in-store staffing, compensation, and bonus structure.
  • Write and administer performance evaluations and disciplinary action for store staff.
  • Monitored and managed store staffing levels to increase productivity.
  • Maintained individual sales productivity program for store staff.
  • Improved productivity, customer service, store presentation and flow of merchandise by encouraging store staff to interact as a team.
  • Train team of twenty-five in company policies, roll outs and procedures and lead meetings for store staff and leadership team.
  • Maintained store staff by recruiting, selecting and training employees; coaching, counseling, disciplining employees, planning and monitoring.
  • Prepared and presented daily morning meetings, to entire store staff to set daily goals in line with monthly business goals.
  • Attracted, hired and on boards store staff as measured by appropriate performance scorecard, retention and new hires survey results.
  • Oversee that the store staff performs at a level necessary to meet store objectives by assigning specific job duties to employees.
  • Assist in networking/recruiting sales and support team members to ensure store staffing was sufficient to ensure optimal customer satisfaction and sales.
  • Worked with a daily store staff of 14 people for the evenings and as many as 39 during regular operations.
  • Store Staffing, Recruiting and interviewing for hourly positions, Manage Orientation, New Employee Training inspection and certification completion.
  • Supervised, motivated and trained store staff by reviewing and revising orientation on products and sales materials of the store.
  • Oversee store operations in the absence of the Store Manager, ensuring store staff deliver customer service per defined procedures.
  • Managed staff of roughly 40 sales associates and team leaders personally, as well as occasionally overseeing total store staff.
  • Provide good customer service and act as a positive role model for good customer service practices for store staff.
  • Managed a store staff of 8-12 people, including hiring, training, scheduling, supervising, and reviews.

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24. Action Plans

average Demand
Here's how Action Plans is used in Assistant Store Manager jobs:
  • Developed and implemented action plans to correct deficiencies and provided direction and guidance on executing company programs and strategic initiatives.
  • Monitored daily business functions to identify opportunities, developed and implemented action plans resulting in an increased sales performance.
  • Developed and implemented action plans meeting service levels and communicated fashion trend information to store associates promoting product knowledge.
  • Support store manager by working directly with partners in executing action plans that meet operational and organization objectives.
  • Implemented recruiting strategies, developed recognition programs, and provided results-driven action plans to reduce employee turnover.
  • Conduct performance appraisal conversations with associates and create action plans to support and encourage development.
  • Researched economic trends and demographic information; utilized data to create action plans and forecasts.
  • Conducted safety and operational reviews and developed and implemented action plans to correct any deficiencies.
  • Analyzed the business and have created/communicated clear action plans that optimized results overall performance.
  • Implemented strategies that retained talent by developing action plans to improve retention and productivity.
  • Utilized company tools to recognize opportunities and developed action plans to improve performance.
  • Developed division goals, strategy/action plans for implementation of company/division loss prevention initiatives.
  • Identify associate development opportunities and make action plans to elevate their performance.
  • Initiated and administers performance improvement action plans and/or corrective action as necessary.
  • Reviewed and utilized reports, implemented action plans focusing on deficient areas.
  • Develop action plans for team members to meet operational and organizational objectives.
  • Construct action plans when sales associates need performance improvements or disciplinary actions.
  • Partner with Store management to execute action plans to effectively optimize results.
  • Supported Store Manager with action plans for operational and service improvement.
  • Implement action plans and target skill sets encouraging upward mobility/promotion.

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25. Front End

average Demand
Here's how Front End is used in Assistant Store Manager jobs:
  • Trained and managed front end and achieved significant improvements in their productivity and overall customer satisfaction.
  • Front End management included providing exceptional customer relations, cash controls, merchandising and ordering.
  • Strengthened team relationship between front end and pharmacy staff to improve overall associate engagement.
  • Managed front end responsibilities proficiently while maintaining productive communication with customers and associates.
  • Increased efficiency of front end operations, improving customer checkout experience.
  • Maintained cash register operations and supervised front end managers.
  • Resolved problems concerning customer service and front end operations.
  • Increased efficiency in front end operations and inventory control.
  • Front End Manager Customer Services Assistant Manager
  • Front end operations and pharmacy operations.
  • Maintained and troubleshot the store's front end/point-of-sale system, including registers, scanners, check stands and automated payments systems.
  • Recruited, supervised, trained and developed staff Front End/ Receiving Manager, Mount Vernon, Hamilton, Brooklyn, NY.
  • Hire, train, and develop all front end associates, ensuring that they comply with standard practice and performance standards.
  • Managed Plumbing Department, Electrical, Flooring, Front End (Customer Service Manager), Phone Center, Computer Room.
  • Front End Manager Directed all cashiers and package clerks in the daily operations and set and maintained lunch and break scheduling.
  • Work to identity sales opportunities that increase front end sales and assist in the execution of district manager's operational feedback.
  • Provided training to department supervisors and associates on key elements for front end, back of house and sales floor.
  • Closed 5 nights a week, kept the front end running smoothly, keeping check lanes and impulse areas stocked.
  • Aided the manager and owners in employee hiring and development along with day to day front end and kitchen operations.
  • Direct assigned responsibilities included personnel, claims, safety, front end operations, and selected departments on sales floor.

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26. Store Opening

average Demand
Here's how Store Opening is used in Assistant Store Manager jobs:
  • Performed and supervised store opening and closing procedures including reconciling cash and sales receipts, completing bank deposits and securing facility.
  • Completed daily operations to include store opening and closing and preparation of financial documents for cash deposits.
  • Assisted at additional locations with new store openings and managerial coverage when directed by District Manager.
  • Promoted successful business expansion throughout city by assisting with new store openings in other locations.
  • Traveled nationwide to assist in recruiting personnel and coordinating new store opening activities.
  • Conducted store opening and closing procedures that included cash reconciliation and extensive reporting.
  • Provided executive management during new store openings and developed sales and productivity goals.
  • Facilitated operational procedures such as store opening and closing follow store guidelines.
  • Assist Store Manager with documentations/reports, handle deposit/register prior to store opening/closing.
  • Perform store opening / closing procedures, sales reconciliation and payroll/commission submissions.
  • Reconcile daily financial transactions while performing store opening/closing procedures.
  • Handled store opening/closing procedures and paperwork.
  • Store opening and closing responsibilities.
  • Maintain the confidentiality of customer records along with collection calls on overdue loans in addition to store opening and closing responsibilities.
  • Managed store opening/closing procedures, made schedules, Review payroll for quality control and correct inconsistencies, receive vendors upon arrival.
  • Trained four new hires on store opening and closing procedures, as well as general product knowledge and sales skills.
  • Store opening and closing procedures including filing all paperwork in the mornings, and counting and depositing money at night.
  • Provided financial management in cash handling, deposits, and sales merchandise and accurately handled store opening and closing procedures.
  • Trained new Store Managers in the district on P&L; Visuals; store opening and closing duties.
  • Lowered new store openings' projected impact by 30% and decreased layoffs, while maintaining the valued assets.

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27. Store Appearance

average Demand
Here's how Store Appearance is used in Assistant Store Manager jobs:
  • Manage daily operations including maintaining inventory levels, conducting physical inventory checks, maintaining store appearance, and complete day-to-day paperwork.
  • Maintained store appearance through daily organizing, inventory management, and exceptional merchandising with key product placement for best item movement.
  • Maintained highest level of store appearance and organization with the goal of developing increased profitability and customer satisfaction.
  • Performed all daily store operations including inventory management, store appearance checklist, and daily performance documentations.
  • Delegated and oversaw store appearance for each season and audited inventory and merchandise to reduce overhead.
  • Maintained inventory levels, conducted physical inventory checks, maintained store appearance, and completed paperwork.
  • Support management in the accomplishment of assigned tasks, including maintaining inventory control and store appearance
  • Maintained orderly store appearance, including stocking new inventory according to mandatory corporate charting.
  • Provided excellent customer service, managed inventory, maintained store appearance and processed payments.
  • Store Appearance - Responsible for overall store organization to include visual merchandise management.
  • Maintained store appearance and cleanliness by utilizing delegation with focus on time management.
  • Maintained store inventories and conduct physical inventories, including managing store appearance.
  • Performed light maintenance and necessary housekeeping to maintain store appearance and cleanliness.
  • Monitored store appearance and product presentation to ensure compliance with company standards.
  • Maintained inventories, conducted physical inventories counts and maintained store appearance.
  • Maintained proper store appearance to company standards from cleanliness to merchandising.
  • Key aptitude on merchandising, store appearance, and individual accountability.
  • Maintained store appearance and product presentation as required by company standards.
  • Conducted inventory, maintained store appearance and process daily paperwork.
  • Preserve and retain store appearance and merchandising above establishing standards.

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28. Conference Calls

average Demand
Here's how Conference Calls is used in Assistant Store Manager jobs:
  • Participated in district-wide conference calls biweekly, and communicated daily with district managers and other corporate officials from various departments.
  • Attend weekly conference calls to discuss regional textbook adoption percentages, inventory management, and operational finance.
  • Participate in weekly conference calls with district manager regarding the store performance and company objective measurements.
  • Participated in daily conference calls where performance expectations and quality control procedures where closely monitored.
  • Conducted daily conference calls, educated on importance of effective time-management and display of product.
  • Reported directly to District Manager with weekly reports and participated in weekly conference calls.
  • Managed daily operations including payroll, inventory management, daily conference calls with district.
  • Participate in leadership conference calls and in-store visits from corporate management team.
  • Participated on weekly conference calls with corporate managers to report store performance.
  • Participated in conference calls with upper management and our corporate office.
  • Participated in regional conference calls, business reviews and succession planning.
  • Facilitated monthly store meetings and participated in weekly district-wide conference calls.
  • Presented ideas & actions for improvement in conference calls with senior management
  • Participated in weekly conference calls with regional and corporate management.
  • Facilitated weekly conference calls from District Managers and Regional Managers.
  • Scheduled and coordinated monthly management meetings and weekly conference calls.
  • Participated in weekly business conference calls and conducted corporate visits.
  • Attended and participated in conference calls with upper management.
  • Participated in monthly regional conference calls to increase sales productivity
  • Participate in monthly district wide managerial conference calls.

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29. Annual Sales

average Demand
Here's how Annual Sales is used in Assistant Store Manager jobs:
  • Develop operating procedures to streamline and effectively manage workforce to maximize annual sales and profit projection plans.
  • Utilize management skills, product training, and marketing initiatives to boost annual sales/profitability.
  • Recruited, hired, and trained sales staff for specialty watch and accessories company with annual sales of $1.5 Million.
  • Motivate and inspire team to achieve personal and team productivity goals; consistently meeting goals with annual sales over 1.2 million.
  • Complete operation of 80,000 sq ft store with annual sales of $6.6 million, which also housed 3 in-store tenants.
  • Produce $1.1M in annual sales of professional and casual clothing through personal drive and guidance and training of sales staff.
  • Achieved all goals for first year operations, including exceeding the new store annual sales revenue goal by approximately 20%.
  • Managed merchandising, scheduling, inventory, customer service & promotions for 7 departments with annual sales exceeding $10 million.
  • Manage and lead store operations of big box retail facility with an annual sales volume in excess of $130 million.
  • Led a team of 22 employees and managed overall operations of a store with annual sales volume of $5.2 million.
  • Supervised employees engaged in sales work, organized store inventories, reconciled ledger with net annual sales over $800k.
  • Worked in suburban and inner city stores with an average of 300 employees at $50 million in annual sales.
  • Managed store operations, staffing, and scheduling in a top 2% store with annual sales of $16M.
  • Pushed 2013 annual sales in assigned areas of responsibility to $31.8M, outperforming total store trend by 2.6%.
  • Assist General Manager in managing day to day operations in a restaurant with over $3 million in annual sales.
  • Build and lead sales and support teams in a store with an annual sales volume of $19 million dollars.
  • Impact: Led all departments to exceed annual sales budgets, +10% or $2.4M combined in first year.
  • Managed a staff of four employees in a store with 300 plus accounts for $1.1 million in annual sales.
  • Managed the total store level operations of a 6900 square feet store generating $2 million in annual sales volume.
  • Coached support staff of more than 90 members in a Kmart with an annual sales volume exceeding millions of dollars.

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30. High Volume

low Demand
Here's how High Volume is used in Assistant Store Manager jobs:
  • Assist in maintaining coordination of department leads, ensuring consistent operations for high volume supermarket.
  • Customized associate schedules for optimum availability and productivity during high volume sales weeks.
  • Provided leadership and operational support for leading high volume music/entertainment retail location.
  • Worked in a high volume customer environment providing quality customer service.
  • Retail merchandising and operations management of fast paced/high volume retailer.
  • Manage all day-to-day operations of high volume grocery retailer.
  • Provided operational support for a high volume financial institution.
  • Executed daily operations of a high volume supermarket.
  • Provided direction and guidance needed to team members to ensure effective execution of corporate operational programs of a high volume store.
  • Advanced through promotions to become Assistant Store Manager of a fast paced and high volume store team of 20-35 sales associates.
  • Balanced high volume store revenue daily; consisting of depositing cash, maintaining monetary records, and verifying all store inventories.
  • Train and coach sales associates on best store practices and product knowledge to maintain high volume sales and store overall standards.
  • Led by example by modeling integrity, honesty, and knowledge along with a calm demeanor during periods of high volume.
  • Maintained and modeled a calm demeanor during periods of high volume or unusual events; to keep store operating to standard.
  • Assist the Store Merchandising Manager with product placement, styling, window displays and seasonal floor-sets of a high volume store.
  • Received and maintained high volumes of store inventory including a broad range of merchandise, paper goods, and cleaning supplies.
  • Recruited into high volume store with numerous responsibilities, the position within management team entailed supervising a full-service pool care store.
  • Assist the store manager with merchandising, operations, customer service and human resources within a high volume store location.
  • Supervised retail staff (20+ Employees) in a high volume setting to ensure organization and proper execution of service.
  • Handled high volume of inbound calls, cash and credit card transactions, and balanced till at close of shift.

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31. Data Entry

low Demand
Here's how Data Entry is used in Assistant Store Manager jobs:
  • Demonstrate organizational skills while managing prescription process by providing proper scanning, data entry and records filing while interacting with customers.
  • Developed and maintained scheduling and data entry for multiple sales orders while assisting customers with attentiveness and efficiency.
  • Performed administrative and office support activities, including data entry, for executive management.
  • Performed extensive data entry and managed event scheduling.
  • Assisted customers, ordered supplies and merchandise, data entry, book-keeping, stocked shelves, performed inventory and animal care.
  • Interview, hiring, scheduling, process payroll, work with IBM system, data entry, Install and remove updates.
  • Performed data entry related tasks to customer application information in tandem with both face to face and telephonic customer service.
  • Performed various administrative functions, including record maintenance, report preparation, data entry, train and supervise new employees.
  • Perform office tasks including data entry, faxing, copying and filing, payroll entry and employee corrective action plans.
  • Performed daily inventory counts and data entry, as well as plan-o-grams for the sales floor and parts areas.
  • Cashier, data entry, inventory, payroll, schedule making, bank deposits, overall running the store.
  • Cash count, data entry, deposits, pricing, sorting, cleaning, organizing, supervising staff of 18+
  • Worked in data entry, accounts payable, accounts receivable, and receptionist for Water Company in conjunction.
  • Interviewed and hired associates as well as complete all necessary new hire paperwork and new employee data entry.
  • Assisted in data entry, freight deliveries, negatives, and pack away procedures for accurate POS inventory.
  • Assist in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys
  • Develop and coach staff, Cash Handling, Data Entry, Maintain a clean and safe work environment
  • Reviewed operational processes, such as receiving, data entry, cash handling, and payroll control.
  • Handle bank deposits, Handle daily marketing, handle filing and data entry, handled accounts in collections
  • Handled multifaceted clerical tasks, for example data entry, filing, record management, and billing.

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32. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Assistant Store Manager jobs:
  • Execute leadership and management of day-to-day operations, actions, processing, receiving and corresponding general administration duties as manager.
  • Assist with the daily day-to-day operations to achieve targeted productivity, sales and profitability.
  • Exercised judgment and discretion individually and in conjunction with store manager regarding day-to-day operations.
  • Planed and directed day-to-day operations to ensure that customers and associates were always engaged.
  • Supported General Manager in day-to-day operations while held accountable and responsible for assigned shifts.
  • Perform essential administrative and labor management duties in order to ensure efficient day-to-day operations.
  • Managed the day-to-day operations of several key stores to maximize sales and profitability.
  • Managed day-to-day operations including forecasting sales and projecting payroll dollars through automated scheduling.
  • Provided support to store manager and assisted in administration of day-to-day operations.
  • Manage overall day-to-day operations, performance, quality control and customer service.
  • Managed day-to-day operations including open/closing duties, scheduling, and staff training/testing.
  • Assist with managing day-to-day operations including ordering, bookkeeping and employee management.
  • Assist in managing and directing day-to-day operations to continuously increase profitability.
  • Supported North Carolina Store Managers with various aspects of day-to-day operations.
  • Maintained day-to-day operations of grocery store while increasing sales and profitability.
  • Managed day-to-day operations including ordering store supplies and stocking/displaying merchandise.
  • Assist Store Manager in the managerial and administrative day-to-day operations.
  • Maintained the day-to-day operations of a moderate volume eating establishment.
  • Partner with store manager on day-to-day operations and business development.
  • Managed day-to-day operations of pharmacy and pharmacy front store departments

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33. Weekly Basis

low Demand
Here's how Weekly Basis is used in Assistant Store Manager jobs:
  • Partner with Visual Merchandising Manager on a weekly basis to execute visual directives and manage the implementation of product presentation.
  • Control inventory turns and outdated merchandise by utilizing corporate process of ordering procedures on a weekly basis.
  • Distributed hours given and managed availability requests on a weekly basis.
  • Communicated with General Manager and corporate office on a weekly basis.
  • Assessed product inventory and ordered accordingly on a weekly basis.
  • Validated workmanship and process integrity on a weekly basis.
  • Managed inventory on weekly basis.
  • Developed team members, update the schedule on a weekly basis, and hold team members accountable for in center goals.
  • Assisted in unloading merchandise from delivery truck on weekly basis; organized merchandise and transferred merchandise from stockroom to sales floor.
  • Utilized my creativity by merchandising windows, walls & mannequins on a daily & weekly basis and providing extensive wardrobe consultation.
  • Place order for groceries on weekly basis * Negotiate pricing with vendors for new products * Customer service as needed.
  • Ordered cigarettes, candy and paper bags on a weekly basis as well as inventory of said items for store.
  • Review on a weekly basis potential credit issues that remain unresolved Impacting a shipment or could potentially impact future shipments.
  • Supported in organizing weekly employee work schedules, and audited all management and employee payroll hours on a weekly basis.
  • Audit store paperwork, employee's attendance and schedule; also calculate their sales goals on a weekly basis.
  • Observe and Coach Consultative Sales team on a daily and weekly basis, based on performance wins and opportunities.
  • Handle all product ordering and kept inventory levels fulfilled on a weekly basis, including quarterly cycle inventory counts.
  • Itemized and conducted an inventory on produce from delivery truck when delivered to store on a weekly basis.
  • Organized and conducted staff meetings on a weekly basis which facilitate greater employee communication and create team spirit.
  • Balance store receipts daily, order product on a weekly basis, customer service, management of employees.

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34. Special Orders

low Demand
Here's how Special Orders is used in Assistant Store Manager jobs:
  • Performed routine purchasing and merchandising, working directly with vendors to manage inventory and to accommodate special orders.
  • Provided personal customer service for all special orders and resolved customer complaints.
  • Opened new markets with international customers and started exporting special orders.
  • Processed special orders, exchanges, and promotional/competitive discounts.
  • Assist visitors with special orders/shipping & receiving/cashier
  • Facilitated special orders and store-to-store transfers.
  • Assisted clerks in helping with customers that needed special orders, I placed new displays to shoe incoming pieces of artwork.
  • Placed special orders, contacted other locations, and contacted Regional Distribution Center to fulfill customer needs as quickly as possible.
  • Completed many administrative tasks such as contacting the warehouse for special orders, availability, and sending back cores and defects.
  • Operated store's open and close procedures, which included balancing cash drawers, making daily deposits and submitting special orders.
  • Calculated store credit for used books brought in by customers, processed special orders, and fulfilled weekly comic book subscriptions.
  • Performed general retail duties which included helping customers, taking special orders, answering phones and taking messages when necessary.
  • Maintained production of showcase and special orders, Managed kitchen to insure speed and accuracy of orders, Scheduled kitchen staff
  • Entered sales transactions, special orders, and class registrations into store database while updating all pertinent customer contact information.
  • Estimated costs, scheduled shipment of merchandise, inventoried stock, inspected & assembled materials, & wrote special orders.
  • Assist Manager with all back office tasks including weekly sales projections, product inventory, replenishment and special orders.
  • Process and inspect incoming repairs, receive in merchandise shipments from home office along with special orders from vendors.
  • Communicate and resolve with management, associate and customer issues, special orders, and tracking of product availability.
  • Processed sales transactions, returns, special orders and ensured that all related documents were accurate and complete.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise Process special orders and internet orders

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35. Corporate Office

low Demand
Here's how Corporate Office is used in Assistant Store Manager jobs:
  • Coordinated sales marketing efforts with corporate office and various affiliated locations to ensure product visibility and availability.
  • Worked with department managers and corporate office regarding proper stock levels, effective merchandising and accurate inventory
  • Maintained communications between corporate office, distribution center, and the store to facilitate daily operations.
  • Take on more administrative job duties and regularly communicate directly with Family Dollar corporate office.
  • Worked with corporate Officer to Developed and implemented merchandising schematics to target specific sales goals.
  • Set weekly/monthly sales goals as directed by corporate offices and continually met budgetary requirements.
  • Receive and verify incoming products, and communicate with corporate office regarding merchandising/inventory needs.
  • Established and maintained rapport with corporate office personnel to support company initiatives and objectives.
  • Maintained clear communication of the business with other retail locations and corporate officers.
  • Conducted multiple daily communications to corporate offices through both e-mail and Faxed correspondence.
  • Assisted owner and manager with providing timely and accurate information to corporate office.
  • Collaborate with the corporate office to organizing larger company run initiatives.
  • Communicate effectively with customers, associates, supervisors and corporate office.
  • Complete daily communication to district manager and corporate offices through email.
  • Authorized incoming warehouse shipments from the corporate offices and satellite locations.
  • Documented itemized inventory daily, reported discrepancies to corporate office.
  • Communicated regularly with corporate office, book/magazine vendors and publishers.
  • Oversee daily operational directives provided by manager and corporate office.
  • Calculated weekly payroll and reported to corporate office weekly.
  • Collaborated with corporate office to resolve merchandise spacing issues.

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36. Sales Plan

low Demand
Here's how Sales Plan is used in Assistant Store Manager jobs:
  • Revealed ability to incorporate interpersonal, communication and organizational skills to help execute sales plan and to grow market share.
  • Developed sales plans, performed receiving duties, supervised receiving manager and initiatives coordinator to meet operational objectives.
  • Supported store manager developing annual sales plans and personally organized accounts receivable functions.
  • Developed strategic sales plans with suppliers and management to offer seasonally relevant merchandise.
  • Assist in developing sales plans and incorporate motivational methods of attainment.
  • Assisted store manager in the achievement of wage budget, and maximized store teams' contributions towards meeting the sales plan.
  • Drive business results by maximizing daily sales plans, controlling expenses and improving store function through floor leadership and continuous coaching.
  • Accomplished 101.5% of the fall sales plan through meticulous holiday preparation and maintaining a constant focus on the customer experience.
  • Expected to assist the Store Manager in meeting or exceeding assigned sales plans and target metric objectives within the assigned store.
  • Collaborated with District and Store managers on sales strategies and execution of sales plans to exceed company goals and financial metrics.
  • Coached associates to empower the team and boost the achievement of sales plans, credit goals, and individual ambitions.
  • Understand business expenses and labor management through the ownership of the profit and loss statement and the quarterly sales plan.
  • Balanced store expenses to budgeted levels through use and analysis of Profit and Loss statements and financial sales plan guidelines.
  • Managed daily store operations, maintained profit margins, executed sales plans, and supervised a staff of 36 employees.
  • Complete store operations, daily management of sales plans, merchandise conversion plans, achieved payroll in multiple departments.
  • Assist store manager for entire store operation, plan, and order merchandises daily, weekly for sales plan.
  • Achieved sales plans, ADS, IPC, SPH and conversion goals executing operational tasks according to company policies.
  • Exceeded sales plan in areas assigned by 14.5% by strategic floor planning moves and partnerships with regional planners.
  • Contributed to increasing monthly sales goals by executing an aggressive sales plan, that followed an eight step process.
  • Delivered 9% Comps and exceeded sales plan by 2.3% and Profit by 4.2% last quarter.

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37. ASM

low Demand
Here's how ASM is used in Assistant Store Manager jobs:
  • Ensured repeat business/client satisfaction by combining confident communication skills with enthusiasm and a demonstrated ease in conversing/servicing diverse clientele.
  • Commended by upper management for dedicated customer focus, dependability, enthusiasm, and initiative in yearly performance evaluations.
  • Provide leadership by generating excitement, enthusiasm, a positive mental attitude and commitment toward company objectives.
  • Provide leadership and enthusiasm to drive exceptional customer service, overall operational execution and total store results.
  • Implemented ACE [Attitude/Commitment/Enthusiasm] training program, focusing on developing and improving effective customer service skills.
  • Focused on implementing quality customer service with prompt assistance and enthusiasm.
  • Exhibited positive attitude, great enthusiasm, and unmatched flexibility.
  • Mentored and developed three department managers for future ASM positions
  • Commended for organization, dedication and enthusiasm.
  • Supervised all associates including on-boarding ASM.
  • Promote enthusiasm to every associate.
  • Completed ASM to Store Manager curriculum and assessment and approved by the Regional Vice President for a future Store Manager position.
  • Position Responsibilities: Modeled and held employees accountable for sharing knowledge, passion, and enthusiasm for the company brand.
  • Assist the store manager in carrying out the operations of the store as part of a temporary ASM training plan.
  • Worked strongly with others and have great recognition from corporate as the top ASM in the region on multiple occasions.
  • Greeted every guest with enthusiasm and energy and provided guests cutting-edge solutions in a friendly, confident and knowledgeable manner.
  • Promoted in 2012 to ASM managing over 60 employees across all areas of the business Key Accomplishments and Responsibilities.
  • Have served at the ASM and Operations Manager level positions for over 10 years in 3 different store locations.
  • Started as Sales Rep in October, promoted to Sales Lead in December, Promoted to ASM in Oct. 2016
  • Completed Tractors ASM Receiving training as well and assisted the store manager with the daily operation of the store.

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38. Stock Room

low Demand
Here's how Stock Room is used in Assistant Store Manager jobs:
  • Supervised stock room operations and ensured shipping and receiving standards maintaining integrity of inventory.
  • Perform all operational procedures accurately; organize stock room while maintaining store appearance.
  • Maintained organized stock room, visual merchandised product per company guidelines.
  • Reorganized stock rooms for easier replenishment and inventory control.
  • Maintain inventory and organize/maintain stock room.
  • Prepare the store for physical inventory by ensuring merchandise on the sales floor and in the stock room is in order.
  • Hired new staff and ensured all stock and material was out of the stock room within the amount of time allowed.
  • Ensured 100% compliance with OSHA standards for store and stock room by performing regular safety audits and related staff meetings.
  • Supervised and trained a team of 70+ employees on the sales floor, registers, fitting room, and stock room.
  • Managed stock room and successfully ordered, and received inventory while recording new inventories into database and tagging items for sale.
  • Maintain an adequate level of inventory within the store by properly unloading and stocking inventory from truck or stock room.
  • Handled logistics through inventory control, ordering, cash control, maintenance functions and stock room organization with product flow.
  • Assisted the store manager in inventory control, merchandising of shelves and stock room, shipment, and marking prices.
  • Maintain the store organized: receive, unload and organize the stock room, shelves stocked, rotated and confronted.
  • Prepared the store for inventory by ensuring merchandise is tagged on the sales floor as well as the stock room.
  • Inventory control and location throughout store which includes checking in and lifting freight boxes, and organization of stock room.
  • Coordinate merchandise flow from the stock room, make sure all available products are displayed properly in the sales floor.
  • Assisted in the operations of the store, including opening and closing, stock room maintenance and ordering supplies.
  • Conduct new store openings including training staff, setting up store front and creating a functioning stock room system.
  • Streamlined inventory identification and tracking system, stock room organization and auditing to maintain back stock and unit levels.

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39. Store Maintenance

low Demand
Here's how Store Maintenance is used in Assistant Store Manager jobs:
  • Assisted store manager in all operational issues including security procedure enforcement, auditing and receipts control, store maintenance supervision.
  • Provided day-to-day customer ready environment to include: marketing execution; floor set/windows displays; general store maintenance.
  • Trained and managed 30 person team to maintain overall store maintenance/presentation and achieved significant improvements in their productivity.
  • Supported the manager in daily operations, including daily/weekly adherence of organizational standards and store maintenance.
  • Maintain and execute visual and merchandise standards including merchandise presentation, merchandise management and store maintenance.
  • General store maintenance/operations; interacted with customers during sales and assured sufficient inventory levels.
  • Coordinated inventory control, purchase orders, receiving/shipping, merchandising and store maintenance.
  • Increased a customer friendly environment through superior customer service and exceptional store maintenance.
  • Performed financial/accounting functions; minor Store maintenance and repair.
  • Procured lawn care/snow removal/parking lot striping/store maintenance service contracts.
  • Light bookkeeping Customer service Light store maintenance Supervising personnel
  • Handled store maintenance and sanitation inspection.
  • Performed general store maintenance and housekeeping.
  • Managed store maintenance and inventory.
  • Provided store maintenance and housekeeping.
  • Trained all associates in selling techniques, POS procedures, visual standards, sale set-ups, store maintenance and marketing programs.
  • Executed daily store operations such as supply ordering, freight flow, store spending, payroll control, and store maintenance.
  • Analyzed, identified, and communicated merchandise needs for the store; Identified and reported interior and exterior store maintenance issues.
  • Managed and coached a staff of 3 to 7 employees on customer service, goal expectation's and store maintenance.
  • Inventory counts, focusing on morning and nightly store maintenance routines to ensure safe work environment for employees and customers.

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40. Training Programs

low Demand
Here's how Training Programs is used in Assistant Store Manager jobs:
  • Implemented inventory control measures and comprehensive training/retraining programs at a Marlborough store that increased employee accountability and improved overall profit performance.
  • Provide exceptional customer service above and beyond what is expected based on several interactive training programs and compensation packages.
  • Presented professional training programs in accordance with company training policies that provided continuing professional education to managers and associates.
  • Created and delivered orientation and safety training programs, managed on-site labor, problem-solved staffing and performance related issues.
  • Evaluate performance standards while simultaneously creating and implementing training programs for both department supervisors and general employees.
  • Evaluate employee performance and the effectiveness of training programs, providing and implementing recommendations for improvement.
  • Key contributor to interviewing and training programs focused on increased performance and effective staff screening measures.
  • Implement ongoing staff training programs and educational sessions based on a collaborative crisis intervention model.
  • Improved productivity and morale by initiating systems for accountability and by instituting effective training programs.
  • Helped manage daily store operations and participated in training programs to enhance individual commitment
  • Conducted continuous training programs and communication meetings for associate growth and development.
  • Oversee execution of all training programs while looking for developmental opportunities.
  • Developed employee training programs and served as senior customer service representative.
  • Participate in company training programs to improve productivity and business efficiency.
  • Implement company training programs effectively through leading workshops for area managers.
  • Facilitated and implemented all internal/external sales and product training programs.
  • Developed and implemented orientations & training programs for on-boarding associates.
  • Evaluated personnel conducted training programs and established wage incentives.
  • Coordinated training programs and educated associates on merchandise planning.
  • Coordinated training programs and administered new employee orientation.

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41. Store Policies

low Demand
Here's how Store Policies is used in Assistant Store Manager jobs:
  • Developed a reputation for successful implementations of store policies in order to maintain orderly store.
  • Identified potentially dangerous or disturbed individuals and took appropriate action according store policies and procedures.
  • Communicated consistently with store associates to ensure understanding and compliance with store policies and procedures.
  • Supervised assigned shifts and trained/developed crew members by store policies and guidelines.
  • Interviewed/trained incoming personnel on store policies, guidelines and procedures of operations.
  • Devised communication program for more efficient dissemination of store policies and procedures.
  • Work as a team member to assure crew members are following store policies, assisting and providing 100% customer service.
  • Maintained day-to-day operations, including merchandise arrangement, and sales, staff coordination, and adherence to store policies and procedures.
  • Assist in preparing or executing training session for sales clerks on store policies, procedures, job duties, customer service.
  • Evaluated and tracked all company guidelines, operations, and store policies to ensure compliance was being performed at all times.
  • Assist store manager with training store associates with all aspects of their job responsibilities including company store policies procedures and guidelines.
  • Enforce store policies and procedures to ensure excellent customer service is provided to maximize the Profit & Loss performance of business.
  • Supervised the daily activities of the store staff in all aspects of job performance and compliance with store policies and procedures.
  • Ensured that self and staff had complete understanding and was kept current on all company/store policies, procedures, and guidelines.
  • Train all new employees on store policies and procedures, as well as periodic coaching toward improvement for current employees.
  • Acted as Operations Manager, placing and enforcing Gap Inc. store policies, and 'Best Practice' policies and procedures.
  • Enforced all company and store policies and procedures including opening and closing duties, daily upkeep and cash handling.
  • Ensured sales associates provide excellent customer service while following all company and store policies, procedures, and standards.
  • Reinforced all store policies, procedures, as well as planning, organizing, and delegating work among staff.
  • Trained and mentored new employees in outstanding customer service, store policies and procedures and supplement and health knowledge.

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42. Company Goals

low Demand
Here's how Company Goals is used in Assistant Store Manager jobs:
  • Administered store-wide training certification initiatives, and developed a comprehensive plan to realign new hire training with company goals.
  • Supported company goals by focusing on personal and professional accountability by providing excellent customer service and work flow efficiency.
  • Utilize all assets and resources available, maximizing employee productivity and performance to achieve company goals and objectives
  • Worked closely with sales associates to provide excellent customer service and provide support to establish company goals
  • Deliver monthly reviews that assess performance and provide clarity around company goals and expectations.
  • Interpreted financial reports and operational data in order to maintain company goals and expectations.
  • Assured measurement of performance to company goals and establishment of targets for enhancement.
  • Developed and monitored processes and performance improvement plans in alignment with company goals.
  • Developed business strategies to meet and exceed established company goals.
  • Manage deadlines efficiently and productively to meet company goals.
  • Reversed negative miscellaneous income trend to exceed company goals.
  • Trained and developed associates to meet company goals efficiently.
  • Communicated company goals and expectations to all associates.
  • Hire, Train and Oversee employees and department managers to ensure comprehensive understanding of company goals, objectives and service standards.
  • Drive store team to achieve company goals for credit solicitation, sales, customer service satisfaction, price changes, etc.
  • Monitored store financial data on a routine basis to ensure that the business is being profitable and reaching all Company goals.
  • Managed customer needs and store workloads to maximize store profit and success as per company goals, strategies, and expectations.
  • Recruited to assist Store Manager, oversee and develop team members, and ensure company goals and customer satisfaction are exceeded.
  • Assisted the Store Manager in obtaining daily objectives and reaching above and beyond company goals and standards set for the store.
  • Managed and motivated team in order to first attend to customer needs, while meeting company goals and building community relationships.

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43. Repeat Business

low Demand
Here's how Repeat Business is used in Assistant Store Manager jobs:
  • Utilized outgoing demeanor and extensive knowledge regarding GameStop's product offerings to develop relationships with customers ensuring loyalty and repeat business.
  • Collaborated with store manager to create themed/seasonal displays and update store layout regularly to feature various products and encourage repeat business.
  • Generated repeat business through exceptional customer service and by establishing a positive customer experience through friendly greetings and excellent service.
  • Identify potential community contacts/corporate account customers and informing them of the various services we offer to ensure repeat business.
  • Provided and assisted customers with excellent customer service during shopping experiences which maintained customer satisfaction and repeat business.
  • Increased profits through effective sales training and troubleshooting profit loss areas Generated repeat business through exceptional customer service.
  • Provided exceptional customer service by establishing rapport with customers that resulted in valuable relationships and repeat business.
  • Trained and coached my team on exceptional customer service, developing customer loyalty and cultivating repeat business.
  • Provided outstanding customer service, demonstrated the ability to build relationships with customers and encouraged repeat business.
  • Focused on service results, generated repeat business, consistently delivered enjoyable shopping experiences for customers.
  • Supported store manager in increased profitability and driving sales through repeat business and excellent customer service.
  • Developed positive customer relationships through friendly greetings and excellent service to increase likelihood of repeat business.
  • Provide excellent customer service on a daily basis to ensure business success while generating repeat business.
  • Establish excellent customer satisfaction in products and service to establish customer retention for repeat businesses.
  • Maintained a key understanding of customer needs/expectations and utilized that knowledge to gain repeat business.
  • Maintained both personal and company Key Performance Indicators to ensure repeat business and increased profitability.
  • Increased customer loyalty and generated repeat business by providing exceptional service to all Subway customers.
  • Developed and managed customer relations, maximizing service satisfaction and generating repeat business.
  • Generated repeat business and a strong customer base through exceptional customer service.
  • Generated repeat business by developing strong team members devoted to customer service.

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44. Company Assets

low Demand
Here's how Company Assets is used in Assistant Store Manager jobs:
  • Investigated evidence of unlawful activity or activity contrary to policy or procedure in relation to the security of company assets.
  • Control company assets and financial efficiency by auditing reports, journals, physical inventory and procedures to ensure system integrity.
  • Protect company assets and improved profitability by developing and implementing security and safety programs for employees and customers.
  • Prepared reports by collecting, analyzing, and summarizing information managed cash and protected company assets.
  • Developed, implemented, and supervised security and loss prevention processes to protect company assets.
  • Maintained a safe working environment, providing protection for company assets according to required procedures.
  • Conducted inventory of store merchandise and implemented inventory control measure to secure company assets.
  • Monitored safety and security of facility to protect and secure all company assets.
  • Manage operations and security of company assets including all cash office procedures.
  • Protected company assets through enforcing loss prevention policies and procedures.
  • Enforced security measures to ensure company assets were not compromised.
  • Protected company assets through promoting awareness of Loss Prevention.
  • Assist with maximizing profit contributions and protect company assets.
  • Maximized profits by controlling expenses and protecting company assets.
  • Generated sales merchandised and safeguarded company assets.
  • Protected company assets and inventory control.
  • Managed company assets and corrected discrepancies.
  • Control company assets and promote shrink awareness through key control, LP measures, inventory results and company standards of conduct.
  • Secure and properly maintain a safe working environment including company assets such as personnel, merchandise, facilities, and money.
  • Assist with overall operations of store activities including sales, collections, inventory management, training employees, protecting company assets.

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45. Sales Activities

low Demand
Here's how Sales Activities is used in Assistant Store Manager jobs:
  • Monitor associates sales activities and productivity by communicating their performance to associates and motivating and training them to achieve full potential.
  • Engaged in outside sales activities and community involvement to generate both new business and increased existing customer sales.
  • Monitored associate sales activities and productivity; provided feedback to Store Manager for associate performance appraisals and evaluations.
  • Monitored associate sales activities and productivity while acknowledging and communicating performance to all associates.
  • Monitored all sales activities to ensure that customers received exceptional service.
  • Managed effective and efficient execution of retail merchandising and sales activities.
  • Monitored sales activities and provided customer service and conflict resolution.
  • Monitored sales activities to ensure customer satisfaction and good products.
  • Monitored sales activities to make sure customers received satisfactory service.
  • Prepared merchandising presentations and stock monitoring to expedite sales activities.
  • Managed daily sales activities while maintaining a responsible inventory level.
  • Monitored sales activities; ensured customers received superior service.
  • Monitored sales activities to ensure high customer satisfaction.
  • Monitored associates sales activities and productivity.
  • Coordinated outside sales activities among wholesale accounts
  • Monitored sales activities and managed inventory.
  • Prepared daily sales reports, processed end of day sales activities, and analyzed cash, check, and credit transactions.
  • Keep sales personnel informed of new products, local advertising, price changes and other significant information pertaining to sales activities.
  • Hire, Maintain associate files organized to company standard * Responsible for the development of sales activities within a store location.
  • Monitor year to year, and conference to conference, sales activities and trends to ensure product availability matched customer demand.

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46. Direct Reports

low Demand
Here's how Direct Reports is used in Assistant Store Manager jobs:
  • Presented ongoing performance management training and conducted timely formal performance appraisals for direct reports to show associates strengths and weaknesses.
  • Provided advice and guidance to direct reports to ensure focus and organizational effectiveness while driving increased sales volumes.
  • Coached and mentored 40 direct reports by offering constructive feedback and cultivating independent thinking and target responsibilities.
  • Motivated and inspired direct reports to achieve productivity goals in partnership with Vice President Store Manager.
  • Coached direct reports to deliver outstanding customer service by applying all service attributes authored by corporate.
  • Utilize effective communication and company tools in providing timely feedback/ coaching of direct reports.
  • Provided ongoing performance management training and conducted timely formal performance appraisals for direct reports.
  • Managed nine direct reports including hiring, scheduling, performance evaluations and disciplinary action.
  • Manage and develop direct reports opportunities by training, mentoring and providing positive recognition.
  • Maintained notes and observation forms and conducted developmental conversations with my direct reports.
  • Participated in and developed appraisals for direct reports assigned to area of responsibility.
  • Communicate positively and effectively with direct reports, regional staff, and headquarters.
  • Inspired direct reports to have more professionalism and accuracy in customer interactions.
  • Executed performance coaching and counseling for all direct reports including department supervisors.
  • Develop direct reports by securing appropriate training and assigning progressively challenging tasks.
  • Owned performance management and growth/retaining talent among direct reports and associates.
  • Prepared and delivered performance evaluations for all direct reports biannually.
  • Direct reports consisted of two supervisors and over thirty-five associates.
  • Developed and conducted performance appraisals for direct reports.
  • Serve as Sales Floor Manager, oversee 30 direct reports and act as Store Manager in absence of the Store Manager.

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47. Store Personnel

low Demand
Here's how Store Personnel is used in Assistant Store Manager jobs:
  • Improved customer satisfaction by performing job-site inspections, following up with store personnel to maintain quality control of installations.
  • Provided direction and support to store personnel regarding customer service, merchandising, financial management and work performance.
  • Assisted in developing merchandise schedules and coordinating the efficient movement of merchandise with store personnel.
  • Promoted to Assistant Store Manager* Maintained store appearance* Provided structure to employees and store personnel
  • Improved overstock situations and trained store personnel regarding proper corporate inventory control procedures.
  • Monitored store personnel attendance and apply appropriate action on problem situations when needed.
  • Developed and trained store personnel to maintain a motivated and professional workforce.
  • Supervised 20 sale associates; ensured store personnel provided exceptional customer service.
  • Motivated and developed store personnel in executing their daily goals and responsibilities.
  • Conduct regular evaluation of store personnel, identifying performance strengths and deficiencies.
  • Coached Department Managers and store personnel to improve individual performance indicators.
  • Conducted training seminars for store personnel on becoming an effective supervisor.
  • Supervised and ensured the store personnel have provided exceptional customer service.
  • Ensured store personnel adhered to loss-prevention procedures and supply ordering policies.
  • Maintained store personnel information according to company standards and government guidelines.
  • Supervised store personnel and their activities, including generating schedules.
  • Managed store personnel to facilitate store productivity and accomplish attainable goals
  • Scheduled store personnel to maximize coverage within budgeted guidelines.
  • Led team meetings communicating effectively to all store personnel.
  • Monitored and evaluated individual performance of all store personnel.

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48. KPI

low Demand
Here's how KPI is used in Assistant Store Manager jobs:
  • Cash Management* Customer Service* Inventory Management* KPI Reporting* Merchandising* Marketing* Sales* Training Coach
  • Communicated KPI successes/opportunities and delivered coaching as needed.
  • Partnered with Store Manager to produce a radical experience for both Employees and Customers, which lead to positive KPI results.
  • Help deliver strong sales results by continually focusing on driving KPI's to exceed company goals in a high volume location.
  • Key Performance Indicators (KPI); store benchmark measures to analyze levels to improve our business on a daily/weekly/monthly level.
  • Ensured that associates had an understanding of basic sales goals and KPI goals in order to meet and exceed these goals.
  • Support store manager in executing store's quarterly fiscal plans to drive key performance indicators (KPI) maximizing sales goals.
  • Help lead the sales team to achieve boutique KPI goals as well as meet my own goals on a regular basis.
  • Produced KPI above goal for average dollar sale, conversion rate, UPT, E-mail/phone capture and private label credit card.
  • Controlled payroll, inventory, KPI, reviews, work lists, plan-o-grams, and filled in as the Store Manager.
  • Ended fiscal 2014 and 2015 with the highest KPI's in the district for management and top performer in the store.
  • Coached and developed co-managers and associates by means of monthly observational reviews and weekly key productivity indicator (KPI) reports.
  • Tracked and measured KPI relating to product performance and utilized the information to ensure stock levels where following the trend.
  • Achieve and surpass individual sales, department and KPI targets - acknowledged as top performer for sales and client development.
  • Partnered in making strategic business decisions through the analysis of daily, weekly and monthly KPI's and sales results.
  • Collaborated with Store Manager in the execution of the store business plan that drove KPI results and maximizes business opportunities.
  • Partnered with Store Manager in the execution of the store business plan to drive KPI results and maximize business opportunities.
  • Track store metrics by balancing company KPI's and report findings to Market Vice President on a weekly/monthly basis.
  • Store location was ranked number 1 in the Region and 4 in the brand for volume and KPI performance.
  • Analyzed operating and financial statements for profitability ratios through KPI and finding solution to improve and exceed targets set.

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49. Store Functions

low Demand
Here's how Store Functions is used in Assistant Store Manager jobs:
  • Conducted opening and closing store functions; money, inventory and office management activities while solving variety immediate circumstances.
  • Delivered exceptional customer service and efficient daily operations by managing all day-to-day store functions and developing customer-focused employees.
  • Performed projects to improve store functions and capabilities to deliver the highest quality of customer satisfaction
  • Performed all store functions including operations management and supervision of store employees.
  • Communicate with executives from corporate departments to maintain daily store functions.
  • Supervised store functions and operations.
  • Assist with all store functions including scheduling, ordering, freight processing and all day to day store activities as directed.
  • Assisted store manager in all store functions with a concentration on staff development, ordering and inventory, and sales growth.
  • Hired to assist with broad range of store functions, including training employees on policies, procedures, and store activities.
  • Performed daily store functions including scheduling, selling products, setting goals, doing inventory, motivating employees, and closing.
  • Assisted with all store functions including scheduling, ordering and all day-to-day store activities as directed by the Store Manager.
  • Assist with all store functions including scheduling, ordering, freight processing, maintaining the sales floor to company standards.
  • Scheduled sales staff, coordinated deliveries, maintained and ensured accuracy for all marketing information related to the store functions.
  • Handled entire store functions in the absence of the store manager, also helped interviewed and contributing in selection decisions.
  • Train associates in specific store functions, policies, procedures, and new technologies as direct from the Store Manager.
  • Oversee Employees and overall store functions on a day-to-day basis while focusing on providing excellent customer service to all individuals.
  • Operated all store functions including staffing, payroll, benefits, marketing, merchandising, and meeting of sales goals.
  • Supported the Store Manager in recruiting, training and coaching new team members on products, store functions and policies.
  • General job duties involved cashiering, cleaning, inventory control and generally maintaining store functions as required by corporate office.
  • Enforced company polices to ensure each employee completed all tests/written assignments pertaining to all store functions and merchandise knowledge.

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50. Phone Calls

low Demand
Here's how Phone Calls is used in Assistant Store Manager jobs:
  • Performed all necessary customer service duties including: money transactions, answering phone calls, and locating requested inventory/information for customers.
  • Provided great customer service answering telephone calls regarding existing accounts.
  • Answer incoming telephone calls requesting product information and availability.
  • Answered and directed telephone calls to necessary associates.
  • Return customer phone calls providing sufficient answers to questions
  • Maintained telephone call list and attended to extremely heavy volume of phone calls, and responded to messages in timely manner.
  • Managed mail, phone calls, emails, event calendars, interviews, and scheduling in a timely and effective manner.
  • Respond to customer comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally.
  • Answered phone calls and placed customer orders Handled large amounts of cash Opened and closed store Delivered store deposits to bank promptly
  • Even as a manager, I would still help with waiting tables, taking orders, and answering phone calls.
  • Processed administrative tasks as needed including daily reports, answering and making phone calls, and filing of daily paperwork.
  • Handled all aspects of collecting payments from mailing bills to following up with phone calls and in home visits.
  • Inventory, Schedules, Managing shifts, Customer Service, Phone Calls, Cleaning, Merchandising, and more.
  • Collected past due monies utilizing various methods including phone calls, letters, personal visits, and legal options.
  • Advise former customers of current sales promotions through phone calls and mailings for the purpose of generating repeat business.
  • Assist all customers, monitor emails, phone calls, part-time employees, and do the banking and money.
  • Evaluate vehicles, answer phone calls, and offer customers the different refinance options they are eligible for.
  • Help with merchandise pick-up Answer Phone Calls Process Credit Card and Cash Payments Clean and organize work space Freight
  • Work in a fast paced environment * Make phone calls to preferred customers in order to promote business.
  • Maintain current and accurate date while providing excellent customer service both in person and on incoming phone calls.

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20 Most Common Skill for an Assistant Store Manager

Customer Service27.9%
New Merchandise11.7%
Sales Floor10.1%
Retail Store9.5%
Sales Goals9.2%
Loss Prevention5.3%
Inventory Control4.6%
Bank Deposits3.6%

Typical Skill-Sets Required For An Assistant Store Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
24.1%
24.1%
2
2
New Merchandise
New Merchandise
10.1%
10.1%
3
3
Sales Floor
Sales Floor
8.7%
8.7%
4
4
Retail Store
Retail Store
8.2%
8.2%
5
5
Sales Goals
Sales Goals
7.9%
7.9%
6
6
Loss Prevention
Loss Prevention
4.6%
4.6%
7
7
Inventory Control
Inventory Control
4%
4%
8
8
Bank Deposits
Bank Deposits
3.1%
3.1%
9
9
Company Policies
Company Policies
1.9%
1.9%
10
10
Customer Complaints
Customer Complaints
1.8%
1.8%
11
11
Company Standards
Company Standards
1.8%
1.8%
12
12
Human Resources
Human Resources
1.5%
1.5%
13
13
Inventory Management
Inventory Management
1.4%
1.4%
14
14
Product Knowledge
Product Knowledge
1.2%
1.2%
15
15
Staff Members
Staff Members
1.1%
1.1%
16
16
Weekly Schedules
Weekly Schedules
1.1%
1.1%
17
17
POS
POS
1%
1%
18
18
New Associates
New Associates
1%
1%
19
19
Performance Reviews
Performance Reviews
0.9%
0.9%
20
20
Customer Relations
Customer Relations
0.9%
0.9%
21
21
Assist Store
Assist Store
0.8%
0.8%
22
22
Entire Store
Entire Store
0.8%
0.8%
23
23
Store Staff
Store Staff
0.7%
0.7%
24
24
Action Plans
Action Plans
0.7%
0.7%
25
25
Front End
Front End
0.6%
0.6%
26
26
Store Opening
Store Opening
0.6%
0.6%
27
27
Store Appearance
Store Appearance
0.6%
0.6%
28
28
Conference Calls
Conference Calls
0.5%
0.5%
29
29
Annual Sales
Annual Sales
0.5%
0.5%
30
30
High Volume
High Volume
0.5%
0.5%
31
31
Data Entry
Data Entry
0.5%
0.5%
32
32
Day-To-Day Operations
Day-To-Day Operations
0.5%
0.5%
33
33
Weekly Basis
Weekly Basis
0.4%
0.4%
34
34
Special Orders
Special Orders
0.4%
0.4%
35
35
Corporate Office
Corporate Office
0.4%
0.4%
36
36
Sales Plan
Sales Plan
0.4%
0.4%
37
37
ASM
ASM
0.4%
0.4%
38
38
Stock Room
Stock Room
0.4%
0.4%
39
39
Store Maintenance
Store Maintenance
0.4%
0.4%
40
40
Training Programs
Training Programs
0.4%
0.4%
41
41
Store Policies
Store Policies
0.4%
0.4%
42
42
Company Goals
Company Goals
0.4%
0.4%
43
43
Repeat Business
Repeat Business
0.4%
0.4%
44
44
Company Assets
Company Assets
0.3%
0.3%
45
45
Sales Activities
Sales Activities
0.3%
0.3%
46
46
Direct Reports
Direct Reports
0.3%
0.3%
47
47
Store Personnel
Store Personnel
0.3%
0.3%
48
48
KPI
KPI
0.3%
0.3%
49
49
Store Functions
Store Functions
0.3%
0.3%
50
50
Phone Calls
Phone Calls
0.3%
0.3%

140,091 Assistant Store Manager Jobs

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