Assistant store manager/operations manager resume examples for 2025

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Updated March 26, 2025

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Assistant store manager/operations manager resume

Joshua Alexander

(600) 555-8665 | jalexander@example.com

Saint Louis, MO | 64821 N. First Ave. - 46781

Work experience

2013 - Present
Assistant Store Manager/Operations Manager, Sears Holdings - Saint Louis, MO
- Organize sales floor to meet and exceed company goals.
- Set standards for associate product knowledge and train associates to meet those standards by executing all product training.
- Required to walk the sales floor, troubleshoot the inter office network, design and create displays.
- Open and close store per company standards.
2010 - 2013
Department Supervisor, Walmart - Saint Louis, MO
- Supervised jewelry department associates while assisting customers with questions and jewelry purchases and meeting department sales goals.
- Provided excellent customer service by acknowledging the customer, identifying needs, locating merchandise while maintaining a safe shopping environment.
- Coordinate the flow of merchandise to the sales floor.
2009 - 2010
Supervisor, Six Flags - Saint Louis, MO
- Supervised human resource employees, assisted with any issues regarding paychecks, company policies, and uniform compliance.
- Provided exceptional customer service even in more stressful situations.
- Supervised multiple departments in preparing rooms for VIP arrivals to ensure accommodations met Fairmont and Plaza standards.
- Offered excellent customer service Date Entry Marketing and retail sales Operated cash register Documented and record information
2008 - 2009
Management Trainee, Enterprise Rent-A-Car - Saint Louis, MO
- Provided expedient customer service, resolved customer inquiries and complaints.
- Maintain a high level of customer service through professionalism and taking care of the customer needs.
- Manage daily operations in the branch to guarantee superior results in branch growth, customer service and profitability.

Skills

ISO
Department Heads
Product Knowledge
Cost Control
Store Management
Direct Supervision
Service Technicians
Ensure Customers
Valuable Input
Product Placement

Education

High School Diploma, (2008 - 2008)
,

Assistant store manager/operations manager resume

Paul Willis

(480) 555-5962 | pwillis@example.com

Memphis, TN | 16106 S. First St. - 70282

Work experience

2018 - Present
Assistant Store Manager/Operations Manager, Family Dollar - Memphis, TN
- Comply with company policies and procedures Operate cash register and flatbed scanner to itemize and total customers purchase.
- Opened and closed store, handled customer service issues, and oversaw cash control for entire district Supervised and motivated employees.
- Achieved store financials both years as new store manager
- Led loss prevention, safety awareness and project management for the store.
- Maintained on-floor inventory and merchandise displays.
- Maintained excellent communication within department.
2011 - 2018
Area Supervisor, CVS Health - Tampa, FL
- Provided employees with new store goals and productivity rates.
- Task include maintenance and cleaning, stocking, cash handling, loss prevention technics and, above all, Customer Service.
- Distribute product onto sales floor.
- Relied upon by store management to Open / Close Store.
2008 - 2011
Supervisor, Burger King - Tampa, FL
- Resolved customer and employee complaints in accordance with company policies and worked to keep a comfortable atmosphere for both.
- Be able to operate a successful restaurant and provide great customer service.
- Walk customers in a professional and courteous manner according to procedures.
- Verify payroll in adherence to established directives.
2002 - 2008
General Contractor, TW Holdings - Parkville, MO
- Started general construction business upon obtaining California General Contractors License.
- General Construction Completed tear-down of existing structures and prepared for new construction.
- Executed daily operations of payroll, account receivables, and accounts payables.
- general maintenance, facilities development and repair.

Skills

Food Preparation
Ross
Contract Negotiations
Sales Trends
Heavy Equipment
Bank Deposits
Department Heads
Product Knowledge
Troubleshoot
Communication

Education

Bachelor's Degree, Management (1994 - 1997)
Park University
Parkville,

Assistant store manager/operations manager resume

Joyce Kennedy

(320) 555-4303 | jkennedy@example.com

New York, NY | 80188 S. Maple Rd. - 85285

Work experience

2020 - Present
Assistant Store Manager/Operations Manager, AT&T - New York, NY
- Submitted bank deposits and managed credit card transactions.
- Coached and managed 8-10 direct report Network Dispatch Center managers responsible for 95-100 call center maintenance administrators.
- Managed financial settlements oversight for business and system's requirements, contract language, finance accounting requirements and measures.
2015 - 2020
Department Supervisor, Lowe's - Richmond, VA
- Implement new processes and procedures that we come up with during the meetings.
- provided excellent customer service coached sales associates.
- Manage inventory and shrink to budget, responsible for meeting/exceeding sales goals.
- Provided customer service through oversight of installations and sales floor employees.
2007 - 2015
Team Leader, United States Marine - Islandton, SC
- Analyzed payroll cost and productivity reports.
- Determined the procedures and implementation process for effectiveness of business operations, customer service retention, and product management.
- Oversee store management and insure all tasks get accomplished Account for all money transactions at end of shift.
- Entered and tracked defects through HP ALM (quality center).
1997 - 2007
Collections Representative, American Red Cross - Saint Louis, MO
- Contacted delinquent accounts for payment and investigated and resolved cash application problems.
- Conducted account investigations and collected delinquent commercial account balances.
- Conducted outbound calls, arranged payment schedules for delinquent accounts, and offered settlements.
- Maintained files of delinquent accounts, researched and applied any new information In the system.
- Listen and respond appropriately in all customer interactions.

Skills

Product Knowledge
Direct Reports
Daily Activities
Ensure Customers
Internet
ASM
Valuable Input
Specialty Department
Promotional Information
Customer Complaints

Education

High School Diploma, (1997 - 1997)
,

Assistant store manager/operations manager resume

Jacob Washington

(990) 555-8502 | jwashington@example.com

Atlanta, GA | 51691 W. Oak St. - 51469

Work experience

2013 - Present
Assistant Store Manager/Operations Manager, The Home Depot - Atlanta, GA
- Directed personnel training programs and sales floor activities.
- Direct reports included 6 Department Supervisors and 47 Associates.
- Co-managed new store opening, including layout and technical infrastructure.
- Provided management oversight to pharmacy directors in each facility.
2007 - 2013
Department Supervisor, Walmart - Chapel Hill, NC
- Provide excellent customer service to the customers.
- Attend all manager meetings and relay policy changes and procedures to associates in my department.
- Train employees on proper procedures and company policies to minimize waste and maximize profit.
- Started as a sales associate and learned basic merchandising and Customer Service.
2006 - 2007
Supervisor, Enterprise Holdings - Chapel Hill, NC
- Managed and coordinated all aspects in moving 700 plus employees into a new facility.
- Performed Maintenance support during production hours Performed general building maintenance work as needed.
- Resolved escalated customer service issues.
- Work effectively with store management and store crews to achieve corporate goals and initiatives.
- Led daily operations of 15 member team in call center setting.
2006 - 2006
Management Trainee (Part-Time), Enterprise Holdings - Chapel Hill, NC
- Entered management training program and transferred to Alamo/National O'Hare Airport.
- Analyze financial statements to minimize costs and maximize profit.
- Completed first step of Management Training Program, passing management exam on first try.
- Achieved a 90% customer service score at the Swedesboro, NJ office 3 months in a row.

Skills

Company Policies
Successful Business
Hvac
Sales Floor
Management Training Program
Human Resources
Business Development
Sales Goals
Internship Program
Powerpoint

Education

Some College Courses, Political Science (2006 - 2006)
University of North Carolina at Chapel Hill
Chapel Hill,

Assistant store manager/operations manager resume

Stephanie Griffin

(920) 555-2714 | sgriffin@example.com

Golden, CO | 94227 E. Cedar Ave. - 28213

Work experience

2017 - Present
Assistant Store Manager/Operations Manager, Walmart - Golden, CO
- Assisted in Opening of new store locations, expanding locations and relocating stores.
- Directed all Distribution and Logistics functions for Sam's Clubs in the Western United States.
2015 - 2017
Area Supervisor, TCF Financial - Golden, CO
- Share responsibility for attaining branch sales goals with management team.
- Exceeded monthly checking account sales goals on a routine basis.
- Provide weekly and monthly coaching's to tellers on optimal customer service assistance to customers.
- Increased revenues through business development efforts and selling additional products.
2007 - 2015
Supervisor, Jack in the Box - Golden, CO
- Manage shifts, Customer service , Introduce new products to customers .
- Observed and evaluated workers and work procedures to ensure quality standards and service, and completed disciplinary write-ups.
- Analyzed customer complaints and feedback for constant improvements.
- Worked with Maintenance Manager to oversee daily maintenance activities in Further Processing facility including equipment, building and grounds.
- Conducted direct reports performance evaluations and created performance improvement plans.
2005 - 2007
General Contractor, Haselden Construction - Golden, CO
- Coordinated and evaluated the engineering design change requests, including cost estimates with projected budget effects.
- Worked as a pipefitter foreman with Roberts Construction Company at Bowater papermill.
- General construction/contracting work, plumbing, electrical, framing roofing, decking, siding, restoration and repairs of all kinds.

Skills

Staff Training
New Contracts
General Construction
Ensure Customers
Product Knowledge
Sales Floor
Room Additions
Loss Prevention
Action Plans
POS

Education

Bachelor's Degree, Engineering (1997 - 2000)
Colorado School of Mines
Golden,

How to write an assistant store manager/operations manager resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the assistant store manager/operations manager role.

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in assistant store manager/operations manager-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These tips will help you demonstrate why you are the perfect fit for the assistant store manager/operations manager position.

Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical assistant store manager/operations manager skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some assistant store manager/operations manager interviews.

Here are example skills to include in your “Area of Expertise” on an assistant store manager/operations manager resume:

Front End
Store Operations
Loss Prevention
Sales Floor
Direct Supervision
Store Associates
Human Resources
Retail Store
Inventory Control
Direct Reports

Operational Standards
Facilities Maintenance
Product Knowledge
Inventory Management
Customer Service
Store Sales
Safety Standards
Business Operations
Customer Satisfaction
Performance Management

KPI
Cash Handling
ASM
Drive Sales
Kronos
Office Operations
Sales Associates
Store Standards
Payroll Budgets
Store Profitability

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the assistant store manager/operations manager.

How to write assistant store manager/operations manager experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are effective examples from assistant store manager/operations manager resumes:

Work history example #1

Assistant Manager Of Operations

United Parcel Service

Processed payroll for center employees, resolved customer concerns, and dispatched delivery and pick-up information to drivers.
Facilitated cost reduction and improved DOT and OSHA compliance through development and execution of newly promoted supervisor development plans.
Established personal functions including but not limited to payroll actions and the implementation and enforcement of personnel procedures.
Developed and implemented 3 continuous improvement procedures which have reduced incorrect quantity shipments.
Implemented critical time management and distribution logistics, coordinating operations for inbound and outbound shipment receipt and control.

Work history example #2

Credit Analyst

General Motors

Developed process documentation and implemented enhancements as a result of the SOX implementation.
Performed all phases of loan portfolio management.
Researched and resolved issues related to inventory, monthly charges, and contracts that were initiated by my portfolio of accounts.
Managed all underperforming dealerships with the greatest risk exposure to the branch.
Developed financial profiles, analyzed company and customer financial data to improve portfolio strength.

Work history example #3

Human Resources Generalist

Digirad

Created job descriptions in HRIS to attract a targeted pool within the market wage range.
Adjusted any missed punches/submissions in Kronos System including adjustments requested by supervisor.
Provided FMLA, EEO and ADA advice and guidance to Directors, Managers and Supervisors.
Facilitated management training sessions on multiple topics including behavioral interview methods, unlawful harassment, and leave of absence management.
Awarded Our Best outstanding achievement for collaboration on delivery of KRONOS training at another business unit.

Work history example #4

Call Center Representative

Verizon

Experienced with handling sophisticated communication systems in a Call Center environment.
Supported all aspects of the sales and service effort of a large scale telecommunications provider.
Worked in a call center that handled other phone company issues for DSL or High-speed internet.
Interacted with other telecommunication departments to implement new communication systems that will resolve customers' issues.
Coordinated communication between customers, team leads and Network Operations Center.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

High School Diploma

2008 - 2008

Bachelor's Degree in management

Park University, Parkville, MO

1994 - 1997

Highlight your assistant store manager/operations manager certifications on your resume

If you have any additional certifications, add them to the certification section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

Here are some of the best certifications to have on assistant store manager/operations manager resumes:

Food Safety Manager Certification
Medical Assistant
Certified Sales Professional (CSP)
Certified Management Accountant (CMA)
Certified Nurse Assistant (CNA)
Certified Manager Certification (CM)

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Assistant Store Manager/Operations Manager Resume

Updated March 26, 2025

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