SIF (Idaho Workers' Compensation) is a leader in Idaho workers' compensation. Because we live and work locally, we recognize that our customers are the backbone of Idaho's economy, and we are proud to offer services that protect their businesses and injured workers and support their financial strength. We empower our team to put people first, grow professionally, and have fun. At SIF, we're passionate about Idaho and we're passionate about what we do.
We are currently seeking an Underwriting Supervisor to join our team!
As an Underwriting Supervisor, you will be responsible for responsible for providing leadership and guidance to a team of Underwriters in their performance of producing a profitable book of business. The Underwriting Supervisor will lead, coach and train Underwriters to help them achieve their new business, customer engagement, and service goals.
Responsibilities:
Oversee the underwriting of workers' compensation insurance policy contracts with an emphasis on writing new business to increase profitability and cancelling unprofitable and/or high-exposure business.
Promote a sales approach that focuses on building relationships with agents to better understand their needs, books of business and upcoming opportunities, and develop solutions to their challenges through open-ended questions and active listening.
Regularly engage agents to represent SIF and lead discussions about their needs and upcoming opportunities as well as regulatory changes, SIF policies, etc.
Achieve production and profitability goals for their assigned team's book of business, including new business hit ratios, target loss ratios and other Key Performance Indicators.
Ensure compliance with applicable laws and administrative rules as well as departmental processes and procedures.
Ensure productivity metrics, service time and quality levels are maintained by overseeing daily workflow and adjusting team resources as needed.
Build collaborative relationships with your team, colleagues and others within the organization to enrich SIF's culture.
Handle escalated calls to help resolve customer concerns, facilitating a positive customer experience.
Lead team members in providing an exceptional customer experience for both internal and external stakeholders.
Demonstrate understanding and support of SIF's strategic and financial objectives through both actions and words.
Understand how to utilize departmental metrics to assess team and individual performance and guide decision making.
Identify process-related issues and provide recommendations to improve efficiencies.
Facilitate weekly check-ins and quarterly coaching conversations with your team to build trust and engagement and to support continuous learning and professional development.
Your qualifications should include:
Bachelor's degree or an equivalent combination of education and experience.
Minimum 5 years of experience in a Workers' Compensation underwriting role.
Associate in Commercial Underwriting (AU), Associate in General Insurance (AINS), Certified Insurance Counselor (CIC), Chartered Property Casualty Underwriter (CPCU) or other insurance related designations preferred.
Advanced knowledge of workers' compensation laws and regulations including National Council on Compensation Insurance (NCCI) and Idaho Code.
Experience leading, training, developing and coaching employees with an emphasis on building a team focused on providing exceptional customer service.
Proficiency using Microsoft Office products and analytical reporting tools such as Tableau, Power BI, Cognos, etc. to produce high-quality reports and presentations.
Excellent interpersonal communication skills to consult, negotiate and interact effectively with all levels within the organization and external customers.
Strong analytical and critical thinking skills to effectively interpret and explain laws, rules, regulations, policies and related business concepts and practices.
Ability to act with discretion and use professional judgement when dealing with sensitive and confidential information and/or issues.
What you can expect!
A fun, collaborative culture
Work-life balance
Professional development opportunities that are more than just “talked about”, they actually happen!
Competitive hourly pay rate
Generous paid time off
Amazing insurance benefits package
Retirement benefits that rock - membership in PERSI (pension plan) as well as retirement savings options via 401(k) and 457 plans.
SIF values diversity and we are an equal opportunity employer. Please note that applicants need to have legal authority to work permanently in the U.S.
$60k-88k yearly est. 5d ago
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Senior Product Install Supervisor
KLA Corporation 4.4
Assistant supervisor job in Boise, ID
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Responsibilities
* Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation process.
* Directly manages a team of Product Install Engineers. Provides direction to employees according to established policies and management guidance
* Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
* Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycletime, On-Time Install, and OOBQ.
* Manages cost through careful resource deployment, Install case management, and cross-charge management.
* Manages escalations during Install activities. Schedules and attends SAMs. Identifies resources and drives POA development across functional groups. Communicates status to all parties and upper management
* Reviews Installation documentation including eQuality checklists, Install procedures, etc.
* Attends meetings, prepares, and presents material that report to management on the state of the business. Presents to Division and Exec Mgmt
* Participates in Product Life Cycle team as a core member, representing Customer Ops for assigned product families.
Qualifications
* BS degree or AA with applicable experience.
* 3-5 years of work experience supporting comparable capital equipment for the semiconductor industry is required.
* Project management and organizational skills
* Written and oral communication is both clear and concise
* Superior presentation skills.
* Good interpersonal/communication skills in understanding customer needs.
Minimum Qualifications
* BS degree or AA with applicable experience.
* Project management and organizational skills
* Written and oral communication is both clear and concise
* Superior presentation skills.
* Good interpersonal/communication skills in understanding customer needs.
Base Pay Range: $76,400.00 - $129,900.00 Annually
Primary Location: USA-AZ-Chandler-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at ************************** or at *************** to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to ************************** to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
$76.4k-129.9k yearly Auto-Apply 12d ago
Closing Front End Supervisor
Albertsons Companies 4.3
Assistant supervisor job in Boise, ID
A Day in the Life:
A Front End Supervisor ensures fast, friendly, and accurate checkout service by prioritizing customer satisfaction. Responsibilities include managing and scheduling Front End Clerks, Courtesy Clerks, and Customer Service Clerks. The role involves handling customer relations positively, resolving complaints, providing excellent customer service, performing cashier duties, and engaging in sales techniques. Additionally, the position supervises front end activities, maintains cleanliness and safety, manages cash flow, handles emergencies, enforces dress standards, and oversees store employees in the absence of the Store Manager.
What you bring to the table:
You take pride in the work you do, whether big or small.
You believe that food is central to all our lives.
Helping customers and fellow associates gives you energy.
Smiling and making others smile is your favorite.
You are eager, willing, and wanting to learn & grow.
You believe that being a part of your community matters.
Why you will choose us:
Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company's philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!
We also provide a variety of benefits including:
Diverse & Inclusive Work Culture
Competitive Wages Paid Weekly
Flexible work schedules
Associate discounts
Leaders invested in your training, career growth & development.
Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
Vacation / Paid Time Off
Our Values
We put people first.
We are customer driven.
We value different perspectives.
We raise the bar.
We act as owners.
We are one team.
We build belonging.
We are committed to a healthy future.
A copy of the full job description can be made available to you.
$31k-37k yearly est. Auto-Apply 60d+ ago
Supervisor Coding
Highmark Health 4.5
Assistant supervisor job in Boise, ID
Primarily responsible for assisting the Coding Manager within the Coding Department. Assists in the management of daily operational processes, including: optimization of work assignments, timekeeping and supervision responsibilities of team, providing technical expertise for coding content and functions within the department. The supervisor is responsible for the analysis and assessment of data relating to coding. Acting as an internal consultant, the supervisor provides essential quality reports, advice and improvement recommendations to management along all service lines. Identifies work flow issues and solutions, training needs, works special projects, resolves claim/account issues and technical problems and communicates/escalates root cause issues as appropriate. Works closely with the Coding Manager to provide accurate, critical information for identification of areas needing immediate attention to improve revenue results. Monitors daily workflow, reassigns work as needed and monitors staff productivity as required to achieve key revenue cycle performances indicators. This supervisor will facilitate a climate of teamwork.
**ESSENTIAL RESPONSIBILITIES:**
+ Supervises coders. Assists with training new staff, counsels staff on performance and assists with managing workload goals and standards of performance. (25%)
+ Assists coding manager with scheduling, payroll, work queue assignment, and physician education. (25%)
+ Assists with production coding when and where needed. (20%)
+ Builds strong relations and facilitates productive communication between key stakeholders and core support departments. Collaborates with others to develop and implement action plans to resolve errors. (10%)
+ Organizes, delegates, monitors and measures special projects to ensure they are completed timely and accurately. (10%)
+ Identifies, quantifies and monitors account detail or workflow processes for barriers. Makes process improvements or initiates courses of action for problem resolution. (10%)
+ Performs other duties as assigned or required.
**QUALIFICATIONS**
**Minimum**
+ Associates Degree in a Health Information related field or 4 years of experience in lieu of Associate's degree
+ 3 years experience as a production coder related to the coding team being supervised which includes assigning ICD-10-CM codes, ICD-10-PCS codes (inpatient), CPT/HCPCS codes.
+ Excellent organizational and project management skills
+ 1 year in a leadership type role or a similar role in oversight of staff and/or processes
+ Professional Coding Certification
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$30.10
**Pay Range Maximum:**
$46.65
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at *****************************
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J272888
$30.1-46.7 hourly 60d+ ago
Administrative Supervisor
Ada County (Id 3.6
Assistant supervisor job in Boise, ID
Are you someone who thrives on organization, leadership, and making sure the details don't fall through the cracks? As an Administrative Supervisor, you will support the Director and department staff by overseeing administrative operations, supervising staff, and managing budgets, grants and contracts.
Ada County is a great place to work! We have more than 2000 employees dedicated to enhancing our community's quality of life. Our Operations team is growing, and this is an excellent opportunity to be a part of taking this team to the next level.
Ada County Weed, Pest and Mosquito Abatement is an agency that houses three separate and distinct departments. Ada County Noxious Weed Control is supported through the General Fund, and provides noxious weed control services throughout Ada County
Learn more about Ada County Weed, Pest & Mosquito by visiting their website. Ada County Weed, Pest & Mosquito
We offer acompetitive Total Rewards packagethat increases your base salary by approximately40%, including:
* Excellent medical, dental, and vision insurance
* Generous vacation and sick leavestarting on day one
* 11 paid holidaysannually
* Participation in one of the nation's best state retirement systems, with 11.96%employer contribution
* 457(b) deferred compensation plan with up to 3% county match, plus a 401(k)
* Paid parental leave, lifeinsurance, and robust wellness programs
* Ongoing trainingopportunities and career pathing
POSITION GENERAL SUMMARY:
Assists the director in budget development and financial monitoring, direction and supervision of the administrative staff, tracking and processing grant administrative and financial functions, aid in tracking and processing of agreements and resolutions, trains staff and documents workflows, makes recommendations for department priorities as they emerge, and performs related duties as required.
DISTINGUISHING FEATURES OF THE CLASS:
The administrative Supervisor performs moderately complex and varied work under the general direction of the Director. This position supervises administrative personnel and sets general priorities and deadlines for specific assignments. Plans and carries out assignments in accordance with established policies and practices of the department.
Essential Functions
* Supervises administrative staff, assigns and reviews work, conducts performance evaluations and participates in the recruitment and selection of staff;
* Conducts staff meetings and briefings, assures staff are properly instructed and executing job duties, and trains or recommends training;
* Oversees the front office staff including seasonal staff;
* Oversees paying departmental bills, processing vouchers and requisitions, transferring funds between line items, for all three departments;
* Oversees accounts receivable including credit card payment processing and lien processing for the Weed Control and Pest Abatement departments;
* Oversees the Facility and Inventory Specialist ensuring proper facility maintenance and safety, accuracy of inventory, and performing regular maintenance and regulatory requirements of the county fuel station;
* Oversees the Program and Education Specialist ensuring timely and accurate communication with the public, accurate website content for our department webpages, and engagement and education with residents of Ada County;
* Performs accounting and administrative procedures, tracks progress, and submits reports for grants and annual contracts;
* Reviews and documents the efficacy of department programs and projects and recommends course of action;
* Tracks and manages county cell account and credit card account;
* Manages NWFFS monthly reporting;
* Point of contact for temporary job service;
* Maintains data on departmental fleet information and registrations;
* Coordinates department budgets, ensures accuracy and timeliness of budget submission.
ADDITIONAL FUNCTIONS:
* Completes special projects, as assigned;
* Resolves vendor inquiries;
* Act as a point of contact for directing staff on questions regarding office procedures;
* Performs related functions as required.
Job Requirements
* Bachelor's degree from an accredited university in Business Management or a related field OR an equivalent combination of education and experience;
* Must have a minimum of two years of program administration or program development experience;
* A minimum of 1 year of previous supervisory experience;
* Knowledge of budget development;
* Knowledge of basic accounting practices;
* Skill communicating effectively verbally and in writing;
* Skill using a personal computer and MS Office software;
* Ability to interpret, understand, and apply laws, rules, and regulations for pest and vector control;
* Ability to make decisions in accordance with established policies and procedures;
* Ability to establish good rapport with department employees, the general public and personnel from other government agencies in sometimes complex and adverse situations;
* Ability to interpret and apply and enforce department policies and procedures;
* Ability to exercise good judgment, initiative and resourcefulness to find solutions for difficult department issues;
* Ability to supervise and motivate employees;
* Ability to establish and maintain effective working relationships.
OTHER REQUIREMENTS:
* Must possess and maintain a valid driver's license.
Work Environment & Physical Demands
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
* Work is performed primarily in an office environment and incumbent may be subject to inside environmental conditions;
* Occasionally required to work in the field and be subject to various weather conditions;
* Occasionally required to lift up to 25 lbs.
DISCLAIMER:
To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.
$50k-69k yearly est. 4d ago
Data Entry Support
Cypress HCM 3.8
Assistant supervisor job in Boise, ID
Job Description
This role will aid in data entry / clean up of chemical records including reassigning or removing duplicate materials, CAS records, deletion of orphaned records, etc.
The person will maintain and updates complex files or record systems, including data in SAP and other chemical management systems.
The candidate will also help audit completeness and compliance of chemical records to a list of minimum expectations.
The role will also support pulling data, completing documentation, and reviewing responses with a team for one or more regulatory reports.
Candidate may need to also assist in layout and formatting of various data and writing summary reports.
Requirements:
Associate's degree in a science related field is required with a preference for Chemistry related degree.
Some or all completed course work for a Bachelor's degree in Chemistry, Chemical Engineering, Material Science are strongly preferred.
3+ years experience working in an office setting is preferred.
Compensation:
$20.09 - 25.48/hr W-2
JP 5465
$20.1-25.5 hourly 13d ago
Supervisor, Healthcare Services
Molina Healthcare Inc. 4.4
Assistant supervisor job in Boise, ID
JOB DESCRIPTION Job SummaryLeads and supervises multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
* Assists in implementing health management, care management, utilization management, behavioral health and other program activities in accordance with regulatory, contract standards and accreditation compliance.
* Functions as a "hands-on" supervisor, assisting with assessing and evaluation of systems, day-to-day operations and efficiency of operations/services.
* Assists in the coordination of orienting and training staff to ensure maximum efficiency and productivity, program implementation, and service excellence.
* Trains and supports team members to ensure high-risk, complex members are adequately supported.
* Assists with staff performance appraisals, ongoing monitoring of performance, and application of protocols and guidelines.
* Collaborates with and keeps healthcare services leadership apprised of operational issues, staffing, resources, system and program needs.
* Assists with coordination and reporting of department statistics and ongoing client reports, as assigned.
* Local travel may be required (based upon state/contractual requirements).
Required Qualifications• At least 5 years health care experience, and at least 2 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience. r equivalent combination of relevant education and experience.
* Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Master of Social Work (LMSW). Clinical licensure and/or certification required ONLY if required by state contract, regulation or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.
* Ability to manage conflict and lead through change.
* Operational and process improvement experience.
* Strong written and verbal communication skills.
* Working knowledge of Microsoft Office suite.
* Ability to prioritize and manage multiple deadlines.
* Excellent organizational, problem-solving and critical-thinking skills.
Preferred Qualifications
* Registered Nurse (RN). License must be active and unrestricted in state of practice.
* Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification.
* Medicaid/Medicare population experience.
* Clinical experience.
* Supervisory/leadership experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $80,168 - $155,508 / ANNUAL
* Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
$80.2k-155.5k yearly 1d ago
Supervisor Mortgage Servicing Oversight
City National Bank 4.9
Assistant supervisor job in Boise, ID
WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes.
WHAT WILL YOU DO?
* Serve as the primary point of contact for sub-servicers, ensuring communication and coordination.
* Monitor and evaluate sub-servicer performance against contractual obligations and performance standards.
* Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements.
* Conduct regular audits of subservicer operations and compliance practices.
* Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery.
* Analyze performance metrics to identify areas for improvement and drive corrective actions.
* Implement training programs for subservicer staff on compliance standards and best practices.
* Update training materials to reflect regulatory changes.
* Define documentation standards to ensure consistency and accountability in operations.
* Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership.
* Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input.
* Stay updated on regulatory changes and adjust processes accordingly.
* Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals.
* Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure.
* Address and resolve issues or breaches of service level agreements identified through monitoring and audits.
* Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals.
* Create a comprehensive suite of mortgage products and services.
* Establish policies, procedures, and workflows to ensure compliance and operational efficiency.
* Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff.
* Drive growth and profitability within the mortgage division.
* Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines.
* Manage vendor relationships and mortgage software applications.
* Represent the bank in community and civic activities to enhance market presence.
* Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures.
* Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation.
* Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance.
* Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters.
* Establish rigorous quality control measures to maintain high standards of service and compliance.
* Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations.
* Train team members and strategic partners on best practices related to foreclosure and bankruptcy.
* Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements.
* Engage with investors and insurers to advocate for policies beneficial to all stakeholders.
* Undertake special projects or strategic initiatives as assigned by senior leadership.
* Perform other duties as necessary, including travel.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Bachelor's Degree or equivalent
* 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives
* Minimum of 5 years of Mortgage Default Experience
* Minimum of 5 Years of Mortgage Subservicing Experience
*Additional Qualifications*
* Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac).
* Running servicing operations and establishing an end to end servicing oversight control for a bank.
* Strong leadership, communication, and analytical skills.
* Proficiency in loan origination software (e.g., Encompass) and Microsoft Office.
* Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization
* Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills
* Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently
* Strong quantitative, governance, and analytical abilities
* Ability to solve complex problems and drive structure through ambiguity
* Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership
* Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio)
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our *********************************
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at **********************************
*INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
$111.4k-189.7k yearly 12d ago
Team Lead, Member Services
Rxbenefits 4.5
Assistant supervisor job in Boise, ID
**Team Lead, Member Services** Exempt/Non-Exempt: Exempt Member Services Team Leads are responsible for ensuring we deliver superior service to all members who contact RxBenefits by creating and supporting a performance-based culture that is focused on service. The Team Lead supervises hiring, ensuring effective training, ongoing monitoring and development of representatives, evaluations, and any disciplinary actions of member services representatives with a constant focus on developing a highly engaged, performance-driven team, rooted in the superior service experience of every caller.
_Essential Job Responsibilities Include:_
+ Supervise, plan, and manage functions related to Call Center work area. Oversee and direct the day-to-day activities of telephone operators and call center agents
+ Build and maintain a performance-driven culture
+ Attend meetings in place of Manager to represent Member Services Department as needed
+ Supervise hiring, ensure effective training, maintain ongoing monitoring and QA, performance evaluations and any disciplinary actions of member services representatives
+ Support Workforce Management (WFM) activities to fully leverage staffing to maximize Customer Experience and all related service level metrics and KPIs - including regular observation of real-time dashboards to identify and resolve any call-center or MSR-level performance issues
+ Review, analyze, and apply all regular reports provided from Operations to determine any actions required to maximize call center and MSR efficiencies and successes
+ Utilize reports from Operation analysts to conduct performance monitoring, career path progress, monthly one-on-ones, and yearly performance evaluation of all team members to improve efficiency
+ Identify and aggregate any knowledge and performance gaps within the team to be included in training functions & knowledge base resources
+ De-escalate and resolve supervisory level member escalations (3rd level) and complaints and provide guidance and feedback to staff as needed
+ Investigate and provide feedback on issues assigned by Manager or Account Management team
+ Communicate with IT Department to assist in resolving Rep connectivity issues that can affect performance related to availability, phone coverage, and department performance guarantees
+ Act as a source of information and answer operator/agents questions, assign tasks, follow up and give instructions as necessary to ensure proper guidance and feedback
+ Develop and perform ongoing reinforcement to keep staff motivated and optimize performance
+ Carry out supervision, coaching, call monitoring, training, reviewing, and disciplining of all operators/agents
+ Attend to, monitor, and resolve customer complaints
+ Carry out performance monitoring, measurement, and evaluation of all operators/agents to improve efficiency
+ Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job
+ Perform supervision of timekeeping, QA call monitoring, and corrective/ disciplinary action for all representatives on team
+ Comply and maintain lists of key and on-call schedules & personnel, and ensure all lists are available to operators for use as required
+ Prepare and direct scheduling, monitor operators' attendance, schedule shifts & breaks as necessary
+ Perform other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials and supplies, etc.
+ Anticipate escalation and take over calls when needed
+ Ensure adherence to policies for attendance, established procedures, etc.
+ Keep management informed on issues and problems
+ Perform other related duties incidental to the work described herein
+ All other duties as assigned
_Required Skills / Experience:_
+ Bachelor's degree Education or equivalent work experience
+ Proven experience as call center supervisor or similar leadership position
+ Experience in customer service is essential
+ Exceptional Verbal & written Communication skills
+ Working knowledge of MS Office
+ Knowledge of telephone equipment and relevant computer programs
+ Knowledge of performance evaluation procedures
+ Outstanding communication and negotiation abilities
+ A results-oriented approach
+ Excellent organizational and leadership skills
+ Ability to work in a fast-paced environment with targeted deadlines
+ Proficiency in multiple languages is preferred
_Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000_ _annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._
_We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._
_RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_
+ _Remote first work environment_
+ _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_
+ _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_
+ _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_
+ _401(k) with an employer match up to 3.5% available after 60 days_
+ _Community Service Day to give back and support what you love in your community_
+ _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_
+ _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_
+ _Tuition Reimbursement for accredited degree programs_
+ _Paid New Parent Leave that can be used for adoption or birth_
+ _Pet insurance to protect your furbabies_
+ _A robust mental health benefit and EAP service through Spring Health to support you when you need it most_
RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
$56.8k-71k yearly 18d ago
Supervisor, Customer Success Team
Coinbase 4.2
Assistant supervisor job in Boise, ID
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Supervisor for the Concierge on the Customer Success Team, you will lead a specialized team of customer focused Concierge Agents who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally.
What you'll be doing (ie. job duties):
* Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
* Achieve SLAs, productivity and quality metrics for your line of business/team members.
* Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
* Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
* Handle customer escalations to resolution, including collaborating across teams of subject matter specialists.
* Model an investigative mentality to help address critical customer issues at the root cause.
* Represent and advocate for the customer across organizations to drive impactful changes.
* Champion clear communication with internal and external partners to align on solutions and drive results.
* Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts.
* Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
* Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products.
What we look for in you (ie. job requirements):
* FINRA License series 7 and 63 (will not initially be sponsoring licenses)
* FINRA License 24 OR 9 AND 10 (will not initially be sponsoring licenses)
* Experienced and passionate people leader with a proven track record of guiding and developing teams.
* Motivated by Coinbase's mission and creating a seamless experience for our highest value individual and enterprise clients.
* Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.
* Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
* Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.
* Fantastic communication skills in order to operate across multiple departments and stakeholders.
* Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
* Experience in Banking, Wealth Management, Corporate Finance, Asset Management, FinTech or Crypto.
Nice to haves:
* FINRA License Series 3, 4, 65, or 66.
* High level of proficiency in cryptocurrency and Coinbase products.
* Advanced degree in business, finance, project management or client experience.
*NOTE*: This posting is for a remote Customer Success Supervisor role. We also have an in-office opportunity in Charlotte, NC. The Charlotte-based position requires*being onsite*; relocation assistance is available
Job #: P73431
*Pay Transparency Notice*: Depending on your work location, the target annual *base *salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k)).
Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits:
$96,305-$113,300 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$62k-125k yearly est. 5d ago
Lead VDC Coordinator
Exyte Group
Assistant supervisor job in Boise, ID
Discover your exciting role The Lead VDC Coordinator will be responsible for leading the development of a Building Information Model (BIM) for multi-disciplinary projects. As the primary point of contact for VDC on the project, the Lead VDC Coordinator interfaces with the entire team to ensure alignment to the BIM Execution Plan. The Coordinator provides the project team with necessary model collaboration, automation, and management support.
Explore your tasks and responsibilities
* Creates the BIM Execution Plan in collaboration with the Design Manager and Discipline Managers
* Manages model exchange between all parties within the company's governance on the project
* Ensures any changes in building orientation and coordinates are captured with all internal and external project parties, regardless of authoring software
* Creates and maintains the Project Navisworks Federated Model for Clash Detection, Viewpoint Management, and Search Sets. Develops and applies clash report template, including clash batches
* Leads the weekly Clash Detection meetings, dispositioning of all clashes and elevating non-resolved issues to the Discipline Manager and Design Manager as needed for resolution
* Elevates all software and hardware support issues to IT Department or VDC Manager
* Maintains all CAD template files and general live template models
* Initiates and maintains PDS creations
* Maintains Project Requirement Instructions for project deliverables
* Point of Contact for all CADD and BIM request from internal and external clients
* Performs Quality Control review on drafting standards for all published sheet files included as deliverables
* Configures and administers collaboration accounts for all project parties, including project and folder setup, permissions management and file synchronization
* Other duties as assigned
Show your expertise
Minimum Required
* Education: Bachelor's degree in Construction Management, Engineering, Architecture, Architectural Technology or related field preferred
* 3+ years of experience as a VDC Coordinator or 5+ years of experience in a VDC position at an AEC or Engineering consulting firm
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Non-Solicitation: We are not currently accepting third-party agency candidates for this position. Any agency candidate submitted to any employee of Exyte may be contacted by Exyte without obligation to the third-party agency.
Exyte US, Inc. is proud to be an Affirmative Action and Equal Employment Opportunity employer that is committed to celebrating diversity and supporting an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex (e.g., pregnancy, childbirth and related medical conditions, sexual orientation, gender identity or expression), national origin, disability status, genetic information, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Contact:
You want to be part of the Exyte team? We look forward to receiving your application!
For further questions and information, please do not hesitate to contact Phillip Turner via E-Mail at ************************
Please note that we only consider applications submitted through our application portal. Applications sent via email will not be considered due to data protection regulations.
$28k-41k yearly est. Easy Apply 16d ago
Food Service Team Leader
Target 4.5
Assistant supervisor job in Nampa, ID
The pay range per hour is $21.00 - $35.70
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at **********************************************
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT FOOD & BEVERAGE
The Food & Beverage team enables a consistent experience for our guests by ensuring the product is fresh, in stock, available and accurately priced and signed on the sales floor. They are experts in operations, process and efficiency. This team leads food and food services including replenishment, inventory accuracy, food safety, presentation, pricing and promotional signing processes for all Food & Beverage areas of the store.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Food Service Team Leader can provide you with the skills and experience of:
Guest service fundamentals and experience building a guest first culture on your team
Food & Beverage business fundamentals: department sales trends, freshness and quality, inventory management, guest shopping patterns and pricing and promotions strategies
Planning department(s) daily/weekly workload to support business priorities and deliver sales
Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
As a Food Service Team Leader, no two days are ever the same, but a typical day most likely will include the following responsibilities:
Understand sales goals, plan and execute daily/weekly workload to deliver department and store sales goals and guest engagement. Including planning food service transitions, revisions, sales plans, sampling, promotions and price change workload.
Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends).
Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
Assess Food Service back of house, production areas, dining spaces and merchandising spaces to ensure food safety and proper inventory levels.
Walk Food & Beverage Standards and Food Service routines daily to assess priorities and review reporting to identify business gaps for follow-up.
Follow all food safety requirements and cleaning routines, including monitoring and recording temperature sensitive food items, as outlined in Target's policies and procedures.
Validate and follow-up on team members' progress against department checklists and routines.
Lead team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and production specifications (where applicable).
Foster a productive relationship with your Starbucks district manager (if applicable), attend required in-store planning and business meetings and follow-up on key takeaways from their time in your store.
Ensure accurate in-stocks by placing store-initiated orders according to best practices.
Follow proper perishable inventory management procedures to ensure an accurate recording of inventory.
Make production quantity decisions just in time to ensure freshness, in-stocks, sales and profitability are achieved consistently.
Remain up-to-date on relevant trends and products to educate team members.
Participate in team hiring and onboarding processes.
At direction of your direct leader, establish clear goals and expectations and hold team members accountable to expectations.
In addition to Food Safety Manager Certification, complete all Starbucks and/or Pizza Hut training requirements and certifications.
Demonstrate a culture of ethical conduct, safety and compliance; lead your team to work in the same way and hold others accountable to this commitment.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Lead and demonstrate a culture of executing all best practices; help close skill gaps through development, coaching and team interactions.
Model the execution of physical security processes in order to enhance the instore security culture.
Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
If applicable, as a key carrier, follow all safe and secure training and processes.
Address all store emergency and compliance needs.
Access all areas of the building to respond to guest or team member issues.
Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local laws.
Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks.
Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
Lead by thanking guests and let them know we're happy they chose to shop at Target.
All other duties based on business needs
WHAT WE ARE LOOKING FOR
This may be the right job for you if:
You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a Food Service Team Leader. But, there are a few things you need from the get-go:
High school diploma or equivalent
Age 18 or older
Previous retail experience preferred, but not required
Strong interest and knowledge of the food service business
Ability to:
Lead and hold others accountable
Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Work independently and as part of a team
Manage workload and prioritize tasks independently
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Welcoming and helpful attitude toward all guests and other team members
Effective communication skills
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations as needed
Climb up and down ladders as needed
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary
Ability to work in an environment that could range from 34°F to -10°F as needed
Ability to work in spaces where common allergens may be handled or present
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: ******************************** | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: ********************************
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
$21-35.7 hourly Auto-Apply 21d ago
Team Lead - Moving/Hauling Service
Sc Baker Enterprises
Assistant supervisor job in Boise, ID
College Hunks Hauling Junk and Moving is the fastest-growing junk-hauling franchise and moving franchise in America. College Hunks Hauling Junk also has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV's House Hunters, AMC's The Pitch, Bravo's The Millionaire Matchmaker, TLC's Hoarding: Buried Alive and Fox Business, as well as in The Wall Street Journal, The New York Times, USA Today, Time magazine, The Huffington Post, Forbes, Inc. and more.
To be one of the H.U.N.K.S., you must be: Honest, Uniformed, Nice, Knowledgeable, and Service-oriented.
Come see what all the buzz is about and join our SC Baker Enterprises, Inc. team.
Excellent earning potential including hourly pay plus tips. Apply immediately. Hiring immediately part time and full time opportunities.
As a Truck Team Member you will act as a navigator, hauler, mover and assistant to the Truck Captain.
Your responsibilities will include:
Go out of your way to be extra friendly (smile, eye contact, and small-talk) to everyone whom you come in contact with throughout the day - especially your clients.
Look, act and become a friendly college hunk -starting with the uniform (shirt tucked in, hat straight, pants at waist), and continuing with your attitude (smiles and eye contact).
Work hard to safely remove items from clients' homes, offices, and buildings.
Assist with maneuvering the truck, backing up, completing paperwork, and navigating the job sites and disposal sites.
Keep track of all truck contents (tools, clipboards, paperwork, and safety equipment).
Distribute marketing material daily.
Clean the truck at the end of the day.
Complete Daily Checklists.
Train to become a captain or possibly a Truck Captain.
Requirements:
MUST be able to lift up to 75 pounds for an extended period of time.
MUST enjoy hard work, world class customer service and helping others
MUST want to be part of a growing organization and are excited about huge opportunities
MUST be drug and alcohol free
MUST be able to pass a federal background check
See what we do here:
*******************************************
*******************************************
EARN $12-$15+ PER HOUR with College Hunks Hauling Junk. Advance to Team Captain and also Lead Moving Captain for more opportunity.
Do you think you can WOW our customers? Apply today! Compensation: $12.00 - $15.00 per hour
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more...
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional.
COMPANY MISSION:
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
SC Baker Enterprises, Inc. is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
$12-15 hourly Auto-Apply 60d+ ago
Bilingual Client Service Supervisor (Spanish/English)
Help at Home
Assistant supervisor job in Boise, ID
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a Bilingual (Spanish/English) **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.
Our Benefits:
+ Comprehensive medical, dental, and vision coverage
+ 401(k) retirement plan
+ Paid time off and holidays
+ Employee assistance programs and wellness initiatives
+ Flexible options to support a balanced life
**Responsibilities**
What You'll Do:
+ Maintain elements of the assigned clients' files, and all related paperwork.
+ Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
+ Assigns homecare aides based on the client's overall needs and Plan of Care.
+ Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
+ Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
+ Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
+ Prepares and submits routine departmental reports as required.
+ Records and maintains accurate documentation of the client's condition and overall service.
+ Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
+ Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
+ Provides education and coaching on changes to a client's Plan of Care.
+ Maintains positive working relationships with clients, homecare aides and referral sources
+ Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
+ Performs other related duties as assigned.
+ If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.
+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
**Qualifications**
What You'll Bring:
+ Excellent organizational skills: ability to multitask and manage multiple responsibilities.
+ Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
+ Strong problem-solving skills; ability to deal with conflict in a professional manner.
+ Ability to multitask and manage multiple responsibilities.
+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
+ Basic computer literacy and typing skills.
+ Customer service skills.
Education and Experience:
+ At least 18 years of age.
+ Bilingual in both Spanish and English (read, write, speak)
+ High school graduate or equivalent preferred; May require higher level of education or certification.
+ Current PPD, or Chest x-ray if applicable.
+ Medicaid, Waiver, or Home Healthcare experience preferred.
+ Other Requirements pursuant to state or local rules as applicable.
Management Authority:
+ Conducts performance reviews
+ Trains other associates
+ Directs work of other associates
Physical Requirements:
+ Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
+ Ability to communicate effectively and clearly with others to exchange information.
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._
**Job Profile Summary**
The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
$34k-50k yearly est. 5d ago
Stocking Team Supervisor
Wal-Mart 4.6
Assistant supervisor job in Meridian, ID
Stocking, backroom, and receiving associates work to ensure customers can find all the items they have on their shopping list. Depending on the shift you work, your job could include moving inventory in the backroom, unloading trucks, or helping customers while stocking shelves. From unloading trucks in the summer to filling ice cream in the freezer, this fast-paced job can be physically demanding.
It's like being paid to go the gym!At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
View Job description for Supervisor, Tutoring Services
College of Western Idaho Home 3.6
Assistant supervisor job in Nampa, ID
Reports To:
Assistant Director, Tutoring Services
Part-Time, Non Benefited
Posted Pay Range:
$21.12 - $26.40
About Us:
College of Western Idaho (CWI) is committed to empowering students to succeed by providing affordable and accessible education to advance the local and global workforce.
Offering premier programs and degrees that make a difference, CWI remains a top choice for higher education in the Treasure Valley. Empowering the community one student at a time, CWI moves fearlessly forward paving the way to bold new futures with flexible options, exceptional tuition value, and support every step of the way.
Position Summary:
Come join CWI's Tutoring team and make a difference in CWI students' lives while gaining valuable, transferable professional skills! The Social Sciences and Public Affairs (SSPA) Tutoring Supervisor plays a critical role in the provision of SSPA tutoring services across CWI locations with a presence at both the Ada and Nampa campuses. Further, this position is a primary leadership role overseeing the everyday activities involved in the delivery of tutoring services on campus and remotely. The SSPA Tutoring Supervisor works in collaboration with the assistant director and other tutoring supervisors as part of the Tutoring Services Leadership Team.
Essential Functions:
Tutor Team Management & Direct Center Support
• Recruits, trains, and supervises a team of approximately 10-15 tutors with an emphasis on Business and Accounting.
• May oversee routine evening and weekend coverage of tutoring services, providing supervision and on-call support to tutors outside of regular business hours.
• Participates in managing the day-to-day operations at the various tutoring centers on campus, promoting a positive image of Tutoring Services.
Tutoring Leadership Team Collaboration
• Serves as a member of the Tutoring Services Leadership Team to develop, update, and implement the department's mission, vision, and strategic goals in accordance with the divisions and the college's identified priorities.
• Participates in compiling and analyzing data to evaluate program effectiveness, identify areas of strength and opportunity, and make informed scheduling decisions.
•Participates in team projects that enhance the department's mission and contribute to student support, success, and retention.
Campus Collaboration
• Builds relationships with faculty in the School of Social Sciences and Public Affairs to identify and meet tutoring needs.
Professional Development
• Engages in professional development both locally and nationally to identify, develop, and implement innovative initiatives that advance effective tutoring support of teaching and learning.
Minimum Qualifications:
• Bachelor's degree in a relevant field OR associate's degree plus two years of directly related experience in a tutoring center
• One year experience leading or managing others
• Experience working in higher education, preferred
• Experience in tutoring or related academic support programs, preferred
• Ability to work 19.5 hours per week, preferred
Additional Instructions for Applicants:
*Please include a cover letter with your resume.
**This role requires in-person work and travel between CWI locations.
***All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.
$21.1-26.4 hourly 4d ago
Supervisor, Customer Service
R1 RCM 4.8
Assistant supervisor job in Boise, ID
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Supervisor, Customer Service, **you provide** oversight of Team Lead(s) a team or Representatives for one or more of our clients. **Every day you will** be the primary point of support, training and coaching for your team's performance as it relates to quality and production metrics for the client. **To thrive in this role** , you must have prior experience in a Leadership role of a high-volume Call Center within the healthcare revenue cycle industry. We are looking for an experienced supervisors who enjoy driving their team to success by providing knowledge of the client objectives and the leadership and training to achieve them. Going 'above and beyond' for the client on every level.
**Here's what you'll experience working as a Supervisor, Customer Service:**
+ You understand maintaining KPI reporting, improvement programs and ACD Metrics.
+ Working with EMR systems such as EPIC, Meditech or Cerner to strategically support clients; meeting or surpassing their objectives.
+ You have a working knowledge of EOBs and authorizations/referrals.
+ You have management experience in a fast-paced call center team that handles anywhere from 40-100+ calls per day, per Representative.
+ Maintaining a level of performance that ensures success for your client's objectives.
+ Creating a solid virtual Team through regular communication with your Team Leads and Representatives.
**Required:**
+ High school diploma, preferred
+ 5 years leadership experience in a healthcare call center
For this US-based position, the base pay range is $49,126.27 - $81,225.49 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 5.00%
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. (*****************************
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (***********************************************************************************
To learn more, visit: R1RCM.com
Visit us on Facebook (*******************************
R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: ********************* .
$27k-34k yearly est. 60d+ ago
Supervisor - Call Center
Maximus 4.3
Assistant supervisor job in Boise, ID
Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Supervisory or team lead experience in a remote contact center environment
- Excellent communication, coaching, and problem solving skills
- Technical proficiency with remote-work technologies
- Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools
- Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
56,000.00
Maximum Salary
$
76,500.00
$27k-33k yearly est. Easy Apply 5d ago
Coding Supervisor
Terry Reilly Health Services 3.7
Assistant supervisor job in Nampa, ID
At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team. We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for low-cost healthcare.
GENERAL RESPONSIBILITIES
Has overall responsibility at all sites within Terry Reilly to ensure that all clinician and coding staff is trained on the proper use and research techniques for CPT and ICD-10 coding and to ensure that patient visit, E/M and diagnosis codes entered in the Practice Management are accurate and complete.
MINIMUM QUALIFICATIONS
* Certified Professional Coder (CPC)
* 3 years CPT and ICD coding experience.
* Strong medical billing background.
* Ability to work with minimal supervision.
* Strong verbal communication and training/presentation skills.
* Competence with spreadsheet (Excel) and word processing (Word) programs
PREFERRED QUALIFICATIONS
* Certified Risk Adjustment Coder (CRC)
* Previous supervisory or management experience.
How much does an assistant supervisor earn in Boise, ID?
The average assistant supervisor in Boise, ID earns between $28,000 and $49,000 annually. This compares to the national average assistant supervisor range of $28,000 to $55,000.