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  • Loan Servicing Supervisor

    Partnership Employment

    Assistant supervisor job in Boston, MA

    Compensation: $75,000-$100,000 base (market-aligned) This role is responsible for leading day-to-day loan servicing operations across a consumer and residential loan portfolio. The Loan Servicing Supervisor will guide a team responsible for servicing loans throughout their lifecycle, ensure regulatory adherence, and support a high-quality member experience. The ideal candidate brings hands-on servicing knowledge, strong people leadership, and a balanced, member-focused approach to collections and compliance. Key Responsibilities Direct and oversee loan servicing activities for consumer and residential loan products, including auto, credit card, home equity, and mortgage loans Manage servicing workflows for both performing and delinquent loans, ensuring accuracy, timeliness, and consistency Lead, coach, and support a team of loan servicing professionals through goal-setting, performance feedback, and ongoing development Partner with internal departments to improve servicing processes and enhance the overall member experience Maintain compliance with all applicable federal and state regulations governing loan servicing and collections practices Serve as an escalation point for complex member situations, balancing regulatory requirements with practical resolution strategies Coordinate with third-party vendors such as repossession firms, collection agencies, and legal partners as needed Ensure internal policies, procedures, and documentation standards are followed consistently Monitor servicing trends, regulatory updates, and industry best practices, incorporating improvements where appropriate Assist with staffing decisions, workflow planning, and resource allocation to meet operational demands Qualifications Minimum of 5 years of experience in loan servicing, collections, or related lending operations, including team leadership Strong working knowledge of loan servicing regulations and compliance requirements Experience with loan servicing platforms and systems; familiarity with COCC, Velera, and/or Encompass is a plus Bachelor's degree preferred; equivalent professional experience considered Proven ability to lead, motivate, and develop staff in a fast-paced financial services environment Excellent written and verbal communication skills Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously Strong judgment, professionalism, and ability to handle sensitive situations with discretion Proficient in Microsoft Outlook, Word, and Excel
    $75k-100k yearly 19h ago
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  • Branch Supervisor

    Needham Bank 3.8company rating

    Assistant supervisor job in Needham, MA

    Job Level : Management Level of Education : BA/BS Job Type : Full-Time/Regular Date Updated : 12/15/2025 Years of Experience : 2 - 5 Years Starting Date : Invalid Date Salary : $0 Job Summary: Responsible for the effective management of branch staff and oversee all aspects of branch operations security and compliance in absence of Manager. Oversee the sales, service, operational efficiency, risk, internal control and personnel management activities to meet bank objectives for the branch. Perform customer service such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and assisting customers with queries concerning the bank's products and services according to the Bank's standards, procedures and policies. Increase the Bank's market share by maximizing sales and referral opportunities through relationship management and business developments efforts. Qualifications: To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties. ESSENTIAL DUTIES & RESPONSIBILITIES Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff Ensure branch employees adhere to the standard of owning all inquiries and replying with 24 hours. Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services. Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts Implement consistent consultative selling practices on a daily basis Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer Maintain an environment that fosters teamwork Contribute to performance evaluations, counsel/discipline employees when needed; coordinate branch staff training when needed Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable. Maintain a positive and professional image of the bank, promoting good-will by being an active member of the community Assist in the on the job training of new branch colleagues Perform additional duties as requested, needed or assigned Experience and Skills JOB REQUIREMENTS Ability to supervise, monitor and evaluate the work of others Highly motivated and experienced managing multiple direct reports Fluent in written and verbal English communication skills Demonstrate and promote high ethical standards and behaviors Participation in community organizations and events required Ability to build strong relationships across the organization, exceed customer expectations, adapt to change and lift 30 pounds Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary. Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing) EDUCATION & EXPERIENCE Bachelor's degree highly desired or equivalent experience/combined education required Banking industry experience highly preferred Three to five years of previous experience as a customer service representative in order to assist branch retail staff Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations Proficient in Microsoft Office WORKING CONDITIONS/PHYSICAL DEMANDS Normal business office environment Ability to lift 30 pounds. PAY RANGE: $60,690.83 - $78,898.08/year The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well. At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity. Back to job search
    $60.7k-78.9k yearly 1d ago
  • Relationship Banking Supervisor

    Banktalent HQ

    Assistant supervisor job in Uxbridge, MA

    We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Uxbridge Branch. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for - then come join us! Position Overview As a Relationship Banking Supervisor, you will be responsible for overseeing on-site operational excellence at the Branch. This includes operational compliance, internal controls and security policies and procedures. In addition, you will ensure compliance with all laws, regulations and Bank policies. You'll work alongside the retail Branch staff while also being a manager and mentor to them. In this role you will also be expected to be the model of what exceptional customer service looks like and help coach the other members of the team to reach these standards. Primary Accountabilities Assist manager in creating a branch sales culture, including a comprehensive understanding of the location sales plans and goals, including participation in business development and outreach. Serve as customers' single point of contact on all UniBank products and services. Oversee and audit operational procedures, which may include those for safe deposit, negotiable instruments, night deposits, etc. May function as vault teller, responsible for distribution, verification and proof of vault cash. Perform security function by opening and closing the bank and vault and ensuring overall safety and security on bank grounds. Receive retail staff over and short reports to verify accuracy and to investigate problem areas. Take appropriate corrective action when warranted. Assist the Branch manager with bank security and compliance obligations; specifically, compliance with state and federal laws within the scope of the position and ensure prominent display of required posters. Supervise employees in the Bank's retail department. Carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws. This may include training; planning, assigning and directing work; performance and feedback reviews, rewarding and directing employees; addressing concerns and resolving issues. Support the team by verifying transactions, signing checks, explaining procedures and providing overrides as necessary. Participate and/or assist in the development of community and networking evens during business and non-business hours. Manage in the absence of the Relationship Branch Manager. Other duties as assigned. Knowledge, Skills, Education and Work Experience Associates degree or equivalent required, Bachelor's degree preferred Minimum of 1 year in a supervisory role required 1-2 years of experience working in a retail environment required, retail banking preferred Must have excellent verbal, math and customer service skills, possess clerical accuracy and be detail oriented Demonstrated ability to handle challenging customer situations with poise and tact Cash handling and customer service experience required Ability to work a flexible schedule necessary Willingness to direct and mentor others Ability to travel to other Branch locations as needed Participation in bank sponsored events during non-bank hours is required as needed About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated base hourly rate for this position is $25.00/hr to $35.00/hr. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in E-Verify
    $25-35 hourly 1d ago
  • Residential Loan Servicing Supervisor

    Sharon 4.0company rating

    Assistant supervisor job in Brockton, MA

    We are seeking a hands-on Residential Loan Servicing Supervisor to lead and actively support daily operations for residential, mortgage, and commercial loan servicing. This is a working supervisor role-you will both supervise the team and personally perform servicing tasks to ensure accurate, compliant loan servicing from setup through payoff. You will partner closely with internal teams and serve as an escalation point for complex servicing issues. What You'll Do: Lead & Support the Team Supervise, coach, and train residential real estate and commercial loan servicers Work alongside the team. Assure that processes and procedures are efficient and compliant. Participate in hiring and performance management Foster a collaborative, member service-focused environment Hands-On Loan Servicing Perform and oversee servicing for commercial loans, residential mortgages, and real estate lending products Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries Serve as escalation point for member, borrower, and attorney questions Compliance & Audit Ensure commercial and residential real estate loan servicing is accurate, compliant, and audit-ready Act as primary contact for servicing audits and reviews Maintain procedures and incorporate regulatory or policy changes Systems & Process Improvement Work directly in servicing systems supporting residential and commercial real estate loans Partner with vendors and internal teams to improve workflows and accuracy Support servicing projects and quality improvement initiatives Reporting & Communication Track servicing KPIs and prepare regular reports Identify trends or issues and recommend solutions Communicate with members, borrowers, attorneys, vendors, and internal partners Servicing Functions You'll Support Review and maintain residential and commercial real estate loan files Perform loan corrections and general ledger postings Manage ACH and automatic payment setups Monitor recorded mortgages and collateral documentation Prepare payoff quotes and process discharges Support secondary market documentation and reconciliations Conduct quality control reviews of residential mortgage originations Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial loan recasts Assist with member calls and servicing issues as needed Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Requirements Qualifications Strong experience in residential, commercial and real estate loan servicing Knowledge of servicing regulations and compliance requirements Basic understanding of general ledger accounting Ability to balance hands-on work with supervisory responsibilities Strong organizational, communication, and problem-solving skills Proficiency with loan servicing systems and financial applications Education & Experience Experience in residential, commercial or real estate loan servicing required 1-2 years of experience in a bank or credit union Prior lead or supervisory experience preferred High school diploma or equivalent Supervisory Responsibilities Supervision of Residential Mortgage and Commercial Real Estate Loan Servicers ________________________________________________________________________________________________________________________ The pay range for this position is $29.00 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. SCU Credit Union is an equal employment opportunity employer. Salary Description $29 - $36 per hour
    $29-36 hourly 34d ago
  • Patient Center Supervisor (Full-Time)

    Avertest

    Assistant supervisor job in Plainville, MA

    Male Patient Center Supervisor (Full-Time) Pay: $25.00 per hour About Averhealth At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team. Position Summary The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes. Key Responsibilities * Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience * Lead, coach, schedule, and support testing center staff * Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements * Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards * Ensure accurate documentation, quality control, and timely reporting * Address patient concerns professionally and promote a recovery-focused environment Schedule * Full-time: Typically between 35-40 hours per week * Must have flexibility for varying shifts due to random testing needs * Primary hours: Monday-Friday, 9:45am-6:15pm, with some weekend shifts (8:45am-12:15pm) * Schedules are provided approximately one month in advance What We Offer Full-Time Employees * Medical, Dental, and Vision insurance * Short- and Long-Term Disability * Life insurance with employer contribution * 401(k) with employer match * Annual uniform reimbursement (scrubs) * Instant access to earned wages - no waiting for payday * Referral bonuses * Shift coverage bonuses ($50 per covered shift with less than 48-hour notice) * 3 weeks of paid time off in your first year * Supportive team culture and career growth opportunities - many of our leaders started in this role Qualifications * High school diploma or GED; additional education preferred * Supervisory or team-lead experience (required) * Strong communication, organization, and problem-solving abilities * Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism * Comfortable working with biological specimens and standing for extended periods * Must have reliable transportation and valid driver's license Equal Opportunity Employer Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.
    $25-50 hourly 11d ago
  • Patient Center Supervisor (Full-Time)

    Averhealth 3.8company rating

    Assistant supervisor job in Boston, MA

    Male Patient Center Supervisor (Full-Time) Pay: $25.00 per hour At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team. Position Summary The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes. Key Responsibilities Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience Lead, coach, schedule, and support testing center staff Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards Ensure accurate documentation, quality control, and timely reporting Address patient concerns professionally and promote a recovery-focused environment Schedule Full-time: Typically between 35-40 hours per week Must have flexibility for varying shifts due to random testing needs Primary hours: Monday-Friday, 9:45am-6:15pm, with some weekend shifts (8:45am-12:15pm) Schedules are provided approximately one month in advance What We Offer Full-Time Employees Medical, Dental, and Vision insurance Short- and Long-Term Disability Life insurance with employer contribution 401(k) with employer match Annual uniform reimbursement (scrubs) Instant access to earned wages - no waiting for payday Referral bonuses Shift coverage bonuses ($50 per covered shift with less than 48-hour notice) 3 weeks of paid time off in your first year Supportive team culture and career growth opportunities - many of our leaders started in this role Qualifications High school diploma or GED; additional education preferred Supervisory or team-lead experience (required) Strong communication, organization, and problem-solving abilities Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism Comfortable working with biological specimens and standing for extended periods Must have reliable transportation and valid driver's license Equal Opportunity Employer Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.
    $28k-38k yearly est. 10d ago
  • Center Supervisor

    Biolife 4.0company rating

    Assistant supervisor job in Attleboro, MA

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. How you will contribute: You will oversee employee performance and scheduling You will lead Inventory Control efforts and lead in operational efforts You will work with donors to resolve concerns You will analyze opportunities specific to non-conforming events You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas. You will foster teamwork, communicate and resolve conflicts. What you bring to Takeda: High school diploma or equivalent Cardiopulmonary Resuscitation (CPR) and AED certification Frequent bending and reaching Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds Fine motor coordination, depth perception, and ability to monitor equipment from a distance Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - MA - Attleboro U.S. Hourly Wage Range: $25.70 - $35.33 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - MA - Attleboro Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $25.7-35.3 hourly 7d ago
  • Supervisor , Interpreter Services

    Dana-Farber Cancer Institute 4.6company rating

    Assistant supervisor job in Boston, MA

    Reporting to the Director of Interpreter Services, the Supervisor is responsible for the day-to-day operations of interpretation services as well as the supervision and staff development of all staff and per diem interpreters. This position ensures qualified interpreters are available for non-English speaking and limited English-speaking patients and families and faculty and staff have adequate access to qualified interpreters and are equipped with instructions to request and use interpreter resources. The role also enforces interpreter services policies and procedures and recommends improvement measures to support above activities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. **Primary Duties and Responsibilities:** + Oversees use of triage software, working closely with IT and director of Interpreter Services to continually refine and improve scheduling and reporting. + Oversees coordination of phone and all other referrals. + Interprets as needed. + Coordinates with other departments to make sure that they receive adequate coverage. + In collaboration with director of Interpreter Services, conducts annual reviews of staff. + Helps to organize monthly staff meetings with interpreters to address issues, educational opportunities, and announcements. + Provides on-going supervision and evaluations of staff. + Responds to feedback or complaints and prepares incident reports to be shared among involved parties. Escalates to Director as appropriate. + Assists with and participates in trainings led by Interpreter Services director with various departments about how to work effectively with interpreters. + Assists with and participates in trainings about how to work effectively with patients and their family members with limited English proficiency. + Assists with preparing annual report for Department of Public Health. + Stays up to date on relevant laws and regulations. + Assists director with projects as assigned. **Minimum Qualifications:** + Bachelor's Degree in Linguistics, Translation and Interpreting Studies, or other relevant subject and/or equivalent life experience required; Master's degree preferred. + 2 years of experience working in a hospital or health care setting with direct patient contact required. + 3 years of experience in a position with administrative and supervisory responsibility strongly preferred. + Excellent fluency, both verbal and written, in English and another language required. + National Certification as a Medical Interpreter from any of the two certifying boards where applicable for second spoken language preferred. **Knowledge, Skills, and Abilities Required:** + Knowledge of computer software for word-processing, database management, spreadsheet calculations and data visualization. + Demonstrated understanding of special needs and behaviors of the age groups of the population served. + Demonstrated understanding and command of Medical Terminology. + Excellent fluency, both verbal and written, in English and another language. + Excellent customer service skills and patient- and family-centered orientation. + Strong organizational and interpersonal skills. + Ability to demonstrate empathy in difficult situations. + High level of cultural sensitivity and cultural humility. + Strong commitment to diversity and inclusion. **Supervisory Responsibilities:** Directly supervises staff and per diem interpreters. **Patient Contact:** Yes, directly interacts with patients of all ages. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $78,000.00 - $89,700.00
    $78k-89.7k yearly 5d ago
  • Service Supervisor (Pest Control Experience is Mandatory)

    Braman Termite & Pest Elimination

    Assistant supervisor job in Waltham, MA

    Braman Termite & Pest Elimination, New England's largest family-owned and operated pest-control company, has been servicing customers for more than a century. The strong, steady growth of our company, fueled by our skilled workforce, state-of-the-art technology, and commitment to excellent customer service, has produced this exciting new opening in our staff of service trade professionals. Braman is seeking a Pest Control Route Supervisor to effectively supervise and coordinate the activities of Service Professionals engaged in servicing customers and clients. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Communicates effectively with Service Professionals. Communicates at least twice per day with each Service Professional (once in the morning and once in the evening). Escalates any issues as needed. Attends and holds required meetings, and communicates all relevant company information to Service Professionals, including but not limited to process updates, policy updates, and company news. * Facilitates all performance needs for assigned Service Professionals, including but not limited to performance reviews, disciplinary actions, and other performance discussions including training and development. This also includes training for new Service Professionals. Additionally executes the required number of Quality Audits, Ride Alongs, and Vehicle Inspections each quarter. * Reviews Service Professionals time sheets each week, verifies all information comparing to vehicle GPS, corrects any and all exceptions, and submits to office for payroll processing. Coordinates time off requests from Service Professionals, and communicates appropriately with office staff. Facilitates coverage for any necessary time off. * Arranges all repairs, towing, temporary vehicles, and all other auto needs for their assigned Service Professionals. Acts as first point of contact for all vehicle accidents and repairs. * Coordinates all equipment and supply needs for Service Professionals, including equipment repairs. * Conducts Audit prep for inspected facilities. Coordinates and completes Mobile Audits, Client Care, Trend Reports, and Yearly Assessments. * Maintains Service Professionals routes as needed. * Responsible for "on call" assignments, on nights and weekends covering incoming customer calls on a rotating schedule. * Conducts respirator fit testing for Service Professionals. Qualifications: EDUCATION and EXPERIENCE A minimal of a High school diploma is required. A proven track record and experience of working in the Pest Control industry is essential. Experience resolving pest problems in an urban setting is required. Prior management experience is preferred. COMMUNICATION SKILLS The ability to utilize electronic forms of communication including PC, e-mail, Microsoft office, and pest control software is essential. The Supervisor is capable of reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals. They also write routine reports and other correspondence. The need to speak effectively before groups of customers or employees of organization is essential. CERTIFICATES, LICENSES, REGISTRATIONS A valid driver's license with safe driving record is required. A Massachusetts pest control license or certification is preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to: * Sit * Stand * Squat * Walk * Use hands to finger, handle, or feel * Reach with hands and arms; * Climb and balance; * Stoop, kneel, crouch, or crawl * Talk and hear * Enter/exit structures and crawl spaces. * Travel up and down stairs * Climb a ladder * Use required personal protective equipment. * Visually inspect for pests, pest harborage, and pest entries. * Drive a vehicle. Compensation and Benefits: * Competitive Salary; * Company-paid Life Insurance; * Quarterly bonus-incentive program; * 401K retirement plan; * Health, dental, life, and disability insurance; * Paid vacations, holidays, and sick time * Employee Assistance Program
    $50k-82k yearly est. 3d ago
  • Industrial Service Supervisor

    Moran Environmental Recovery 3.7company rating

    Assistant supervisor job in East Providence, RI

    The Environmental Supervisor must be able to work in compliance on remediation and industrial maintenance projects. They must adhere to and maintain strict compliance with corporate/office policies and procedures, established health and safety protocols, and all applicable local, state, and federal regulations. JOB RESPONSIBILITIES Execution of field work encompassed in remediation and industrial maintenance projects while under direct or indirect supervision. Direct and supervise project-assigned labor forces including the following job classification: foremen, equipment operators, hazardous waste technicians, and emergency response crews etc. to maintain competent completion of their duties. Correct completion of all job-specific, employee-related MER paper work including Timesheets, Daily Work Reports, Driver's Logs and Daily Tailgate Safety Meeting Forms. Understand and enforce project's detailed scope-of-work to maintain strict compliance with contract documents, project schedules, and corporate policies and procedures. Under general direction from Logistics Manager, Program/Project Manager and/or Division Manager, forecast and organize the cost-effective utilization of project personnel, equipment, materials, and subcontractors to minimize unneeded project cost resulting in higher profit. Work safely and ensure that the crew is working safely during all phases of performing the job duties required in the field. Ability to perform work inside areas of varying dimensions; involving squatting and crawling for possible extended periods. Ability to follow directions; read/speak and understand English; read and understand common danger placards / labels and hazardous warning literature including site safety plans. The ability to safely drive and perform safety checks on all vehicles for which licensed. Project work may require out of town travel for two weeks or more. Must be able to understand and comply with company and client safety standards. Due to the diversity of both scheduled and non-scheduled projects, physical demands, and environmental conditions vary significantly depending on the project. Work outside year round in all types of weather. May work in environments that are extreme in nature like environmental conditions such as heat, cold, heights, hazardous chemicals, loud noises, dangerous equipment, long hours etc. May be exposed to varying levels of physical activities and physical extremes such as long periods of standing, walking, crouching, use of hands, and heavy lifting of up to 50 pounds or more. Must be clean shaven at all times to allow immediate donning and seal of respirator. QUALIFICATIONS Requires High School Diploma or GED (or equivalent reading, writing and reasoning skills) and 2-3 years of experience supervising remediation and/or industrial maintenance projects. Additional experience in related work (emergency response, manual labor, general construction, industrial cleaning) is preferred. Qualified employees must possess the 40-hr HAZWOPER certification. A valid Class ā€œDā€ License is required. Transportation Worker Identification Credential (TWIC) preferred. OSHA 40-HR HAZWOPER and Confined Space Entry certifications are required to complete within the first 30 days of employment. Successful completion of a pre-employment background and substance screening process including, but not limited to, employment verifications, criminal search and Motor Vehicle Record (MVR) search as well continued verifications throughout employment to ensure that all records meet company policy standards. BENEFITS Competitive Salary Health, Dental, and Vision Insurance 401k with Company Match PTO Paid Holidays Moran Environmental Recovery is an Equal Opportunity Employer.
    $47k-73k yearly est. Auto-Apply 60d+ ago
  • Supervisor, Member Services - Public Plans

    Point32Health

    Assistant supervisor job in Canton, MA

    Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary Under the general direction of the Manager, Member Services, the Supervisor of member Services is responsible for the direct supervision of the Member Services colleagues (Advocates, Sr. Advocates and Team Leaders). The Supervisor is responsible for maintaining up-to-date knowledge of Point32Health products and communicating changes to staff; providing accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility and enrollment policies to members, staff and other internal customers. The Supervisor actively coaches, trains and monitors Member Services Advocates. The role is responsible for making recommendations and developing action plans to improve workflows, enhance the customer experience and also provide leadership and guidance to all team members. The Supervisor monitors team productivity, reports on issues, identifies opportunities for improvement, and satisfies corporate and customer service goals and objectives. The Supervisor may represent Member Services staff and their respective customers in related departmental or corporate initiatives. Job Description Team Management: Oversee daily operations of the service center team. Schedule shifts and manage attendance. Provide training and development for team members. Performance Monitoring: Track and analyze key performance indicators (KPIs). Conduct regular performance reviews of team members and provide feedback. Implement strategies to improve team performance. Customer Service: Ensure high levels of customer satisfaction. Work to ensure calls and issues are being resolved on first contact Handle escalated customer issues and complaints. Develop and implement customer service policies and procedures. Reporting and Analysis: Prepare and present reports on team performance and customer feedback. Analyze data to identify trends and areas for improvement. Use insights to make informed decisions and recommendations. Communication: Facilitate effective communication within the team and with other departments. Conduct team meetings and briefings. Ensure team members are informed about updates and changes. Quality Assurance: Monitor and evaluate calls for quality assurance purposes. Provide coaching and support to ensure adherence to quality standards. Develop and implement quality improvement initiatives. Technology and Tools: Ensure the team is proficient with contacts center software and tools. Troubleshoot technical issues and coordinate with IT support. Stay updated on new technologies and recommend upgrades. Compliance: Ensure compliance with company policies and industry regulations. Conduct regular audits and assessments. Address any compliance issues promptly. Ensure all interactions are HIPAA compliant and adhere to state and federal regulations. Continuous Improvement: Represent the voice of the customer by contributing to continuous improvement initiatives and providing feedback on member interactions and suggesting process enhancements. Other duties or projects as assigned by your manager Qualifications - what you need to perform the job. Education, Certification and Licensure Required: Associate degree or equivalent work experience Preferred Bachelor's degree or equivalent work experience preferred. Experience (minimum years required): Required 3-5 years of customer service experience. Preferred Previous supervisory experieince. Customer service experience in health care, call center or corporate office. Knowledge of medical terminology. Prior experience training and working in a virtual/remote setting. Skill Requirements The following skills help ensure a call center supervisor can effectively manage their team and maintain high standards of customer service. To excel as a call center supervisor, several key skills are essential: Leadership: Ability to inspire and motivate the team, providing clear direction and support. Communication: Strong verbal and written communication skills to effectively interact with team members and customers. Problem-Solving: Aptitude for identifying issues and implementing effective solutions quickly. Analytical Skills: Ability to analyze performance data and make informed decisions based on insights. Customer Service: Deep understanding of customer service principles and practices to ensure high satisfaction levels. Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and goals. Technical Proficiency: Familiarity with contact center software and tools, and the ability to troubleshoot technical issues. Conflict Resolution: Skills to handle escalated customer complaints and resolve conflicts within the team. Adaptability: Flexibility to adapt to changing situations and new challenges. Coaching and Mentoring: Ability to train, develop, and provide constructive feedback to team members. Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel): Must be able to work under normal office conditions and work from home as required. Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. May be required to work additional hours beyond standard work schedule. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. for providing an accurate and thorough interpretation of Point32Health benefits, eligibility, claim processing and enrollment policies to members Salary Range $63,969.29 -$95,953.93 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: Medical, dental and vision coverage Retirement plans Paid time off Employer-paid life and disability insurance with additional buy-up coverage options Tuition program Well-being benefits Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit *********************************************** We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_****************************
    $64k-96k yearly Auto-Apply 1d ago
  • Event Supervisor - The Conference Center at Waltham Woods

    Sodexo S A

    Assistant supervisor job in Waltham, MA

    Job Listing: Event Supervisor at The Conference Center at Waltham WoodsAt Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. Location: We are seeking a Event Supervisor for the The Conference Center at Waltham Woods located in Waltham, MA. Principle Function:The Event Supervisor at Sodexo Live is responsible for overseeing the day-to-day operations of banquet events, ensuring smooth execution and exceptional service. This position involves managing banquet staff during events, ensuring adherence to company service standards, and addressing guest needs promptly and professionally. Event Supervisor serves as the primary point of contact during events, facilitating communication between teams to maintain high-quality service and ensure client satisfaction. This role requires hands-on leadership, attention to detail, and the ability to problem-solve in a fast-paced environment. Event Supervisor assists in the training and mentoring of staff, ensuring consistent performance and a positive team culture. By supporting the banquet manager and taking ownership of event logistics, the banquet supervisor plays an integral part in the success of events at Sodexo Live. Essential ResponsibilitiesOversee and guide banquet staff during events, ensuring service standards and event timelines are met. Coordinate with kitchen staff, event planners, and other departments to ensure seamless execution of all banquet functions. Handle on-the-spot guest inquiries or concerns, providing solutions to maintain satisfaction and professionalism. QualificationsPrevious experience in banquet operations or a supervisory role within the hospitality industry. Strong leadership and communication skills, with the ability to motivate and manage a diverse team. Excellent problem-solving abilities and a detail-oriented approach to managing event logistics. Flexibility to work evenings, weekends, and holidays to accommodate event schedules. Other Requirements:Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment. Hours may be extended or irregular to include nights, weekends and holidays. Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
    $36k-56k yearly est. 2d ago
  • Loan Servicing Supervisor (Residential/Commercial)

    Sharon & Crescent United Credit Union

    Assistant supervisor job in Brockton, MA

    Full-time Description We are seeking a hands-on Residential Loan Servicing Supervisor to lead and actively support daily operations for residential, mortgage, and commercial loan servicing. This is a working supervisor role-you will both supervise the team and personally perform servicing tasks to ensure accurate, compliant loan servicing from setup through payoff. You will partner closely with internal teams and serve as an escalation point for complex servicing issues. What You'll Do: Lead & Support the Team Supervise, coach, and train residential real estate and commercial loan servicers Work alongside the team. Assure that processes and procedures are efficient and compliant. Participate in hiring and performance management Foster a collaborative, member service-focused environment Hands-On Loan Servicing Perform and oversee servicing for commercial loans, residential mortgages, and real estate lending products Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries Serve as escalation point for member, borrower, and attorney questions Compliance & Audit Ensure commercial and residential real estate loan servicing is accurate, compliant, and audit-ready Act as primary contact for servicing audits and reviews Maintain procedures and incorporate regulatory or policy changes Systems & Process Improvement Work directly in servicing systems supporting residential and commercial real estate loans Partner with vendors and internal teams to improve workflows and accuracy Support servicing projects and quality improvement initiatives Reporting & Communication Track servicing KPIs and prepare regular reports Identify trends or issues and recommend solutions Communicate with members, borrowers, attorneys, vendors, and internal partners Servicing Functions You'll Support Review and maintain residential and commercial real estate loan files Perform loan corrections and general ledger postings Manage ACH and automatic payment setups Monitor recorded mortgages and collateral documentation Prepare payoff quotes and process discharges Support secondary market documentation and reconciliations Conduct quality control reviews of residential mortgage originations Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial loan recasts Assist with member calls and servicing issues as needed Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Requirements Qualifications Strong experience in residential, commercial and real estate loan servicing Knowledge of servicing regulations and compliance requirements Basic understanding of general ledger accounting Ability to balance hands-on work with supervisory responsibilities Strong organizational, communication, and problem-solving skills Proficiency with loan servicing systems and financial applications Education & Experience Experience in residential, commercial or real estate loan servicing required 1-2 years of experience in a bank or credit union Prior lead or supervisory experience preferred High school diploma or equivalent Supervisory Responsibilities Supervision of Residential Mortgage and Commercial Real Estate Loan Servicers ________________________________________________________________________________________________________________________ The pay range for this position is $29.00 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. SCU Credit Union is an equal employment opportunity employer. Salary Description $29 - $36 per hour
    $29-36 hourly 32d ago
  • Pest Control Service Supervisor

    Freedom Pest Control

    Assistant supervisor job in Merrimac, MA

    Service Supervisor Freedom Pest Control | Merrimac, MA If you're ready to move beyond "supervising" and step into real leadership, this role is for you. Freedom Pest Control is seeking a hands-on Service Supervisor to lead, coach, and develop our Service Technicians. This is not a desk job and not a passive management role. You will be trusted to make decisions, build people, and influence how our field operations perform every day. This position plays a critical role in onboarding, training, performance management, and long-term technician development while working closely with Operations, the Central Operations Group (COG), and the President. Why This Role Stands Out Direct ownership of technician onboarding and training, including Trainual Active role in defining technician advancement and career paths Daily influence on quality, safety, and team performance Strong leadership support with clear expectations Opportunity to shape long-term systems, not just solve daily issues Your work will directly impact technician success, customer satisfaction, and company growth. Key ResponsibilitiesTechnician Leadership & Communication Serve as the primary point of contact for assigned Service Technicians Communicate daily with technicians. Lead required meetings and clearly communicate company updates Identify and escalate operational, performance, or safety issues as needed Onboarding, Training & Career Development Own technician onboarding and ensure completion of the Trainual training syllabus for both new and experienced technicians Monitor training progress and field readiness before technicians operate independently Provide hands-on coaching, ride-alongs, and ongoing development Work with the President to apply clear grading criteria for technician advancement Help establish and support defined career paths for technicians Performance Management & Quality Assurance Conduct performance reviews, coaching conversations, and corrective action when necessary Complete required Quality Audits, Ride-Alongs, and Vehicle Inspections each quarter Ensure technicians meet licensing, certification, and training requirements Scheduling, Routes & Time Management Review and verify weekly timesheets using vehicle GPS Coordinate time-off requests and ensure proper coverage Maintain and adjust technician routes as needed Participate in rotating on-call coverage for nights and weekends Vehicles, Equipment & Safety Act as first point of contact for vehicles Coordinate equipment and supply needs, including repairs and replacements Conduct respirator fit testing and enforce safety and PPE requirements Audits & Reporting Prepare technicians and facilities for audits Complete Mobile Audits, Client Care Reports, Trend Reports, and Yearly Assessments Work with leadership to address operational gaps What We're Looking For Experience leading field teams or service technicians Strong communication and coaching skills Ability to balance accountability with support Organized, proactive, and solutions-focused Willingness to remain hands-on and lead by example Why Freedom Pest Control Clear leadership structure and expectations Strong culture rooted in values and professionalism Investment in training, safety, and people Opportunity for long-term growth If you're looking for a leadership role where your impact is visible and valued, we want to hear from you. Company Overview Freedom Pest Control Company, Inc. is a family-oriented pest management business dedicated to providing effective and environmentally responsible pest control solutions. Since 1993, we have built our reputation on integrity, quality service, and fostering a supportive work environment that values personal growth and meaningful relationships. Benefits: 401(k) matching Dental insurance Employee discount Fuel card Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Retirement plan Vision insurance
    $48k-78k yearly est. 18d ago
  • Service Supervisor

    Cummins-Wagner Company, Inc.

    Assistant supervisor job in Oxford, MA

    Join our Team of Employee Owners! Why work for a company when you can own it? F.R. Mahony, a Division of Cummins-Wagner Co. Inc., is seeking a Service Supervisor at our Oxford, MA location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment. Job Title: Service Supervisor Department: FRMA Service Location: Oxford, Massachusetts Reports To: Branch Manager Job Overview: The Service Supervisor and Product Specialist to oversee daily operations, improve work practices, and expand market share with Sewage Grinder Pumps and Lift Station services. This position requires an experienced professional with a high degree of technical aptitude to coordinate in-shop and field service for Residential and Municipal customers. Essential characteristics include leadership, good communication skills, customer service skills, teamwork, attention to detail, ability to work independently, flexibility to support after-hours services, and travel. Our most successful Service Supervisors: * Possess superior communication, analytical, and organizational skills * Exhibit goal-oriented behaviors and time management principles * Apply extensive attention to detail to all tasks * Exude a customer-focused attitude * Have the ability to resolve problems as they arise * Possess a High School Diploma, or equivalent * Proficient with mobile devices and computers; advanced proficiency with Excel preferred * Technical education or equivalent training and experience * 5+ years' experience with maintenance and repair of pumps or other types of rotating equipment. * Supervisory experience preferred * Ability to work outdoors in seasonal conditions and lift up to 50 lbs. unassisted, 100 lbs. assisted * Must maintain an active driver's license with a clean driving record * Must be able to pass background and reference checks, as well as a drug test Scope of Responsibility: * Supervision and scheduling of multiple service technicians specializing in repair, maintenance, and troubleshooting of sewage grinder pumps and controls. * Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring assessment findings and repairs are well-documented and performed in accordance with department policies and objectives * Oversee and participate in weekly on-call rotation with flexibility to work overtime & weekends as required. * Accuracy and timeliness of technician timesheets and expense reports * Facilitate & document frequent "tool box" meetings with emphasis on safety, workmanship, training, and examples of extraordinary service * Provide technicians with the proper trainings, certifications, tools & resources required to perform assigned work in a safe, quality, and cost-effective manner * Assist with warranty service processes and claims * Assist the inventory clerk with inventory planning and control, including truck inventory * Actively participate in EONE Service Council and help maintain principal relations. * Establish and maintain "Authorized Service Center" capabilities & maintain professional appearance of shop work areas and service vehicles. * Travel as required * Perform all other duties as assigned F. R. Mahony, a Division of Cummins-Wagner Gives Back to Employees: * Employee Stock Ownership Program * Bonus Program * Tuition and Certification Fee Assistance * 401k Match * Flexible Spending Account * Comprehensive Health Insurance * Life Insurance * Short & Long-Term Disability Insurance Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985. Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! * As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit ************************
    $51k-85k yearly est. 30d ago
  • Supervisor of Health Services (Nurse), PreK-12

    Marlborough Public Schools 3.9company rating

    Assistant supervisor job in Marlborough, MA

    Supervisor of Health Services (Nurse), PreK-12 Salary: Placement on the Administrator (Unit B) Salary Schedule according to education and experience. Unit B Administrators Association Contract Work Year: 2025/2026 12 Month/218 Days Organizational Relationship or Line of Authority: Works under the supervision of the Assistant Superintendent of Student Services and Equity, his/her designees and the building Principal Summary: To coordinate, oversee and evaluate nurses assigned to each building within the district and to act as liaison between the Office of Public Health and the Director of Student Services. Statement of Duties: Responsible for planning, supervising, evaluating, assigning, coordinating and reviewing the work of nurses engaged in providing nursing care to schools and on transportation for Out of District Students. This also includes reviewing the work of nurses engaged in clearing students for athletics (middle/high school level) and the work of nurses engaged in clearing students for school entrance (registration). Directs and implements immunization regulations. Maintains liaison with staff, Assistant Superintendent of Student Services and Equity, and the Office of Public Health Manages the budget for the Health Services Department including the purchase of supplies for school Health Services for the district to the Assistant Superintendent for Finance and Operations. Participates as an active member in various community health related committees as necessary to benefit the District. Assures that appropriate screenings, e.g. vision, hearing, postural, BMI, SBIRT are administered at prescribed grade levels. Orients newly appointed nurses to policies and practices of Marlborough Public School relative to school health services. Facilitates meetings with nurses. Participates in appropriate subject area committee for the purpose of curriculum review as necessary. Assists the principal and/or Director of Student Services in interviewing and selection of candidates to fill vacancies in department/grade level as requested or as necessary. Responsible for the Comprehensive School Health Services (CSHS Grant), to manage the budget and complete the monthly and annual reports. Assumes other duties as may be assigned by the Building Administrators and/or the Assistant Superintendent of Student Services and Equity. Qualifications: Ability to work well with people and to direct, supervise, organize and motivate others to get results. Valid Massachusetts license to practice as a Registered Nurse. Valid Department of Elementary and Secondary Education License as a Supervisor/Director, non-core area, All Levels. Master's Degree in relevant area. An Equal Opportunity Employer It is the policy of the Marlborough Public Schools not to discriminate on the basis of race, gender, religion, national origin, color, homelessness, and sexual orientation, gender identity, age or disability in its education programs, services, activities or employment practices.
    $82k-110k yearly est. 4d ago
  • Relationship Banking Supervisor

    Banktalent HQ

    Assistant supervisor job in Sutton, MA

    We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Sutton South Branch. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for - then come join us! Position Overview As a Relationship Banking Supervisor, you will be responsible for overseeing on-site operational excellence at the Branch. This includes operational compliance, internal controls and security policies and procedures. In addition, you will ensure compliance with all laws, regulations and Bank policies. You'll work alongside the retail Branch staff while also being a manager and mentor to them. In this role you will also be expected to be the model of what exceptional customer service looks like and help coach the other members of the team to reach these standards. Primary Accountabilities Assist manager in creating a branch sales culture, including a comprehensive understanding of the location sales plans and goals, including participation in business development and outreach. Serve as customers' single point of contact on all UniBank products and services. Oversee and audit operational procedures, which may include those for safe deposit, negotiable instruments, night deposits, etc. May function as vault teller, responsible for distribution, verification and proof of vault cash. Perform security function by opening and closing the bank and vault and ensuring overall safety and security on bank grounds. Receive retail staff over and short reports to verify accuracy and to investigate problem areas. Take appropriate corrective action when warranted. Assist the Branch manager with bank security and compliance obligations; specifically, compliance with state and federal laws within the scope of the position and ensure prominent display of required posters. Supervise employees in the Bank's retail department. Carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws. This may include training; planning, assigning and directing work; performance and feedback reviews, rewarding and directing employees; addressing concerns and resolving issues. Support the team by verifying transactions, signing checks, explaining procedures and providing overrides as necessary. Participate and/or assist in the development of community and networking evens during business and non-business hours. Manage in the absence of the Relationship Branch Manager. Other duties as assigned. Knowledge, Skills, Education and Work Experience Associates degree or equivalent required, Bachelor's degree preferred Minimum of 1 year in a supervisory role required 1-2 years of experience working in a retail environment required, retail banking preferred Must have excellent verbal, math and customer service skills, possess clerical accuracy and be detail oriented Demonstrated ability to handle challenging customer situations with poise and tact Cash handling and customer service experience required Ability to work a flexible schedule necessary Willingness to direct and mentor others Ability to travel to other Branch locations as needed Participation in bank sponsored events during non-bank hours is required as needed About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated base hourly rate for this position is $25.00/hr to $35.00/hr. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in E-Verify
    $25-35 hourly 1d ago
  • Industrial Service Supervisor

    Moran Environmental Recovery 3.7company rating

    Assistant supervisor job in East Providence, RI

    The Environmental Supervisor must be able to work in compliance on remediation and industrial maintenance projects. They must adhere to and maintain strict compliance with corporate/office policies and procedures, established health and safety protocols, and all applicable local, state, and federal regulations. JOB RESPONSIBILITIES Execution of field work encompassed in remediation and industrial maintenance projects while under direct or indirect supervision. Direct and supervise project-assigned labor forces including the following job classification: foremen, equipment operators, hazardous waste technicians, and emergency response crews etc. to maintain competent completion of their duties. Correct completion of all job-specific, employee-related MER paper work including Timesheets, Daily Work Reports, Driver's Logs and Daily Tailgate Safety Meeting Forms. Understand and enforce project's detailed scope-of-work to maintain strict compliance with contract documents, project schedules, and corporate policies and procedures. Under general direction from Logistics Manager, Program/Project Manager and/or Division Manager, forecast and organize the cost-effective utilization of project personnel, equipment, materials, and subcontractors to minimize unneeded project cost resulting in higher profit. Work safely and ensure that the crew is working safely during all phases of performing the job duties required in the field. Ability to perform work inside areas of varying dimensions; involving squatting and crawling for possible extended periods. Ability to follow directions; read/speak and understand English; read and understand common danger placards / labels and hazardous warning literature including site safety plans. The ability to safely drive and perform safety checks on all vehicles for which licensed. Project work may require out of town travel for two weeks or more. Must be able to understand and comply with company and client safety standards. Due to the diversity of both scheduled and non-scheduled projects, physical demands, and environmental conditions vary significantly depending on the project. Work outside year round in all types of weather. May work in environments that are extreme in nature like environmental conditions such as heat, cold, heights, hazardous chemicals, loud noises, dangerous equipment, long hours etc. May be exposed to varying levels of physical activities and physical extremes such as long periods of standing, walking, crouching, use of hands, and heavy lifting of up to 50 pounds or more. Must be clean shaven at all times to allow immediate donning and seal of respirator. QUALIFICATIONS Requires High School Diploma or GED (or equivalent reading, writing and reasoning skills) and 2-3 years of experience supervising remediation and/or industrial maintenance projects. Additional experience in related work (emergency response, manual labor, general construction, industrial cleaning) is preferred. Qualified employees must possess the 40-hr HAZWOPER certification. A valid Class ā€œDā€ License is required. Transportation Worker Identification Credential (TWIC) preferred. OSHA 40-HR HAZWOPER and Confined Space Entry certifications are required to complete within the first 30 days of employment. Successful completion of a pre-employment background and substance screening process including, but not limited to, employment verifications, criminal search and Motor Vehicle Record (MVR) search as well continued verifications throughout employment to ensure that all records meet company policy standards. BENEFITS Competitive Salary Health, Dental, and Vision Insurance 401k with Company Match PTO Paid Holidays Moran Environmental Recovery is an Equal Opportunity Employer.
    $47k-73k yearly est. 21d ago
  • Male Patient Center Supervisor (Full-Time)

    Averhealth 3.8company rating

    Assistant supervisor job in Lawrence, MA

    Start your career helping others take the first step toward recovery. Join Averhealth, a nationally recognized leader in addiction recovery monitoring, as a Male Patient Center Supervior Overseeing our Lawrence, Lowell, and Haverhill testing centers. This entry-level, full-time role (35-45 hours per week) is perfect for anyone interested in careers in healthcare, addiction services, law enforcement, or emergency services. Starting Pay: $22.00/hour Why You'll Love Working with Us Guaranteed 1.25% raise every 6 months 401(k) with employer match Annual uniform reimbursement (scrubs) Instant access to earned wages - no waiting for payday! Referral bonuses What You'll Do Greet and check in patients with professionalism and respect Conduct observed urine collections with patients who are complying with probation, completing drug treatment programs, or meeting bond requirements prepare samples for shipment Oversee teams of 2-4 drug screening representatives Keep the testing center clean, safe, and welcoming Travel to nearby locations (within 45 miles) for coverage Schedule Primarily Monday-Friday (9:45am-6:15pm) with some weekend shifts (8:45am-12:15pm). Schedules are provided about a month in advance. What We're Looking For Reliable, detail-oriented, and comfortable working with sensitive situations Able to remain calm under pressure and follow procedures precisely Physically able to stand, walk, lift up to 10 lbs, and use office equipment Grow With Us Averhealth has been named an Inc. 5000 Fastest-Growing Company three years in a row. Many of our leaders began in this very role-your career path starts here. Ready to make a difference? Apply today and connect with our recruiting team. Job Type: Full-time Pay: $22.00 per hour EEO Statement: Averhealth is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $22 hourly 10d ago
  • Male Patient Center Supervisor (Full-Time)

    Avertest

    Assistant supervisor job in Lawrence, MA

    Start your career helping others take the first step toward recovery. Join Averhealth, a nationally recognized leader in addiction recovery monitoring, as a Male Patient Center Supervior Overseeing our Lawrence, Lowell, and Haverhill testing centers. This entry-level, full-time role (35-45 hours per week) is perfect for anyone interested in careers in healthcare, addiction services, law enforcement, or emergency services. Starting Pay: $22.00/hour Why You'll Love Working with Us * Guaranteed 1.25% raise every 6 months * 401(k) with employer match * Annual uniform reimbursement (scrubs) * Instant access to earned wages - no waiting for payday! * Referral bonuses What You'll Do * Greet and check in patients with professionalism and respect * Conduct observed urine collections with patients who are complying with probation, completing drug treatment programs, or meeting bond requirements * prepare samples for shipment * Oversee teams of 2-4 drug screening representatives * Keep the testing center clean, safe, and welcoming * Travel to nearby locations (within 45 miles) for coverage Schedule Primarily Monday-Friday (9:45am-6:15pm) with some weekend shifts (8:45am-12:15pm). Schedules are provided about a month in advance. What We're Looking For * Reliable, detail-oriented, and comfortable working with sensitive situations * Able to remain calm under pressure and follow procedures precisely * Physically able to stand, walk, lift up to 10 lbs, and use office equipment Grow With Us Averhealth has been named an Inc. 5000 Fastest-Growing Company three years in a row. Many of our leaders began in this very role-your career path starts here. Ready to make a difference? Apply today and connect with our recruiting team. Job Type: Full-time Pay: $22.00 per hour EEO Statement: Averhealth is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $22 hourly 34d ago

Learn more about assistant supervisor jobs

How much does an assistant supervisor earn in Boston, MA?

The average assistant supervisor in Boston, MA earns between $35,000 and $70,000 annually. This compares to the national average assistant supervisor range of $28,000 to $55,000.

Average assistant supervisor salary in Boston, MA

$49,000

What are the biggest employers of Assistant Supervisors in Boston, MA?

The biggest employers of Assistant Supervisors in Boston, MA are:
  1. Macy's
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