Assistant supervisor jobs in Huntington, NY

LHH Recruitment Solutions is working with a healthcare client in Central Long Island to fill a SUPERVISOR OF PHYSICIAN BILLING FOLLOW UP position. Ideal candidates have 5 years of physician billing follow up experience in a fast paced environment. The role is on-site 5 days/week. Compensation includes a full benefits package including health, dental and vision insurance. Annual compensation will range from $65-$80K. Education: High School Diploma or GED - College Preferred 3 years of Supervisory Experience Skills: Maintains current industry knowledge including HIPAA regulations. Proficiency in EPIC. Full knowledge of ICD9/10 and CPT coding. Knowledge of NYS Third Party Regulations. Expertise in credit and collection practices. CPC, CCS or CCSP REQUIRED ***Must be authorized to work in the U.S. without employer sponsorship.*** If you or someone in your network fit this profile and would like to apply for this position, please submit your application alongside your resume using the link in this posting. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance #LHH / #JobOpening / #HiringNow / #NowHiring / #Hiring / #WorkWithUs / #JobAlert / #JobSearch / #JobVacancy / #CareerOpportunity / #HotJobs / #JoinOurTeam / #JobSeekers / #CareerGoals / #JobHunt / #HealthcareJobs / #NewYorkJobs / #USJobs

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance. RESPONSIBILITIES Performs personnel management, which includes recruiting, training, scheduling, and coaching associates Schedules work assignments and facilitates weekly or monthly staff meetings Monitors, evaluates and maximizes customer service delivery and customer satisfaction Develops and implements the store marketing program Manages Center financials and prepares/provides reporting Manages inventory Reviews daily employee timesheets and submits for payroll processing Oversees Center maintenance, including cleanliness, safety, and organization Performs other duties as assigned QUALIFICATIONS Valid Notary Public license Previous UPS store management experience including personnel and financial management experience preferred. P&L experience preferred Strong computer skills, including Microsoft Office and Adobe Suites Outstanding phone skills Bona fide management/leadership skills Willing to accept full accountability for Center operations

PURPOSE OF THE POSITION: To assist the program supervisor in developing and maintaining daily operations of the program without walls day habilitation program REPORTS TO: Program Supervisor SPECIFIC RESPONSIBILITIES Consumer Responsibilities- addresses consumer concerns that are expressed to assistant supervisor in collaboration with the program supervisor. Assists in the day-to-day operations of pww program to meet the needs of the staff and participants. Maintains paperwork in compliance with OPWDD standards. Works collaboratively with program supervisor in planning monthly events. Conducts field-based quality spot checks in varied community settings. Attends life plan meeting (when supervisor is unable to attend) Assist in development, approval, implementation, scheduling and participation of day habilitation plans and meeting. Develops and maintain positive working relationships with volunteer sites and with family members of participants. Adheres to all regulations and agency policy and procedures with regard to incident reporting. Performs other duties as delegated, including assignments at other SCO day hab program sites if staffing shortages impede a program's ability to operate. QUALIFICATIONS Associate's degree in human services or related field Minimum of two years' experience in the ID/DD or related human services background Knowledge of OPWDD HCBS Waiver Services Excellent verbal and written communication skills Valid driver's license required. Computer literacy required. III. RELATIONSHIP WITH OTHERS Has a good attitude/team spirit Follow through of directives provided by program supervisor. Ability to work collaboratively with others. WORKING CONDITIONS Maintains a standard of high quality work. Maintains professional communication with direct support professionals, direct supervisor, administrators, participants, and family members. SCOPE OF RESPONSIBILITY Responsible for working collaboratively with program supervisor in accordance with OPWDD standards and regulations.

Position Overview: US Assistant Supervisor-Night Staff has supervisory responsibility for the Night Sociotherapy staff in the US Program cottages. This entails responsibility for ensuring that a safe and therapeutic cottage environment is maintained during the hours of 12:00 a.m.-8:00 a.m. The US Night Supervisor visits their assigned cottages throughout the night to make certain that Night Sociotherapy staff is alert and performing their duties in an effective manner. Position Qualifications: High School diploma or GED, some College preferred. A minimum of 6 months as a Youth Specialist at the Children's Village or a minimum of one year of similar experience at another residential treatment center or equivalent childcare setting Valid driver's license. Ability to speak, read and write in English and Spanish. New Hires: $3,000 sign on bonus after 9 months of employment The Children's Village does not discriminate against any employee, prospective employee or contractor because of race, color, religion, sex, sexual orientation, gender identity, gender expression, creed, age, national origin, citizenship status, physical or mental disability, marital status, veteran status, genetic predisposition, domestic violence victim status, criminal conviction history or any other protected classification under federal, state or local law. 12 am - 8 am 40 hours per week

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Supervisor of Meter Services, New York Division is responsible for the overall environment of the Meter Department, including office(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide direct supervision to the Westchester Meter Department, including a foreperson and 10 Servicepersons. The Supervisor will also assist, as needed, and support the day-to-day operations of the Rockland meter department consisting of a Leader and 14 Commercial Service Representatives. Reporting directly to the Manager of Metering, the Supervisor will also assist in the oversight of meter installation vendors, contacts with the NY regulator , and take the lead on special projects and corporate initiatives. This may also include supporting the Owego and Rhode Island metering functions. Primary Duties/Responsibilities: Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis. Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely. Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely. Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies. Manage call escalations for customers with appointments, and scheduling conflicts. Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division. Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs. Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU's. Complete backflow certification in New York State and effectively manage Veolia' cross connection control program to ensure backflow devices for all customers meet regulations of NY State. Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives. Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies. As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management. Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results. Computer skills are required. Incumbent must have a passion for serving customers and providing an exceptional customer experience. Emergency Supervisor on call rotation required in Westchester. May be asked to provide coverage as needed in other office locations when deemed necessary. Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns. Qualifications Education/Experience/Background: Bachelor's Degree or 5 years of experience managing a team. Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance. Plumbing experience is a plus, but not required. Direct supervision of union workforce. Knowledge/Skills/Abilities: Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner. Knowledge of field service/metering operations. Leadership qualities needed to motivate and direct staff. Ability to multitask, handling multiple deadlines and projects. Strong oral, written, and interpersonal skills. Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public. Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc. Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions. Knowledge of NYS Regulations, meter testing and NY Sanitary Code. Budgeting for Meter Service operations. Required Certification/Licenses/Training: Valid Driver's License. New York State Backflow Testing Certification (not required for employment). Additional Information Pay Range: $73000 to $89000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Office Supervisor Location: Brookville NY 11545 Duration: 7 Months (Chance of Extension) Job Description: · Responsible for general office function. · Supervises completion of basic accounting reports, which may include payroll, A/P, A/R, sales reporting, inventory and operating statements. · Reports to Business Manager. Additional Information For more information, please contact Pankhuri Raizada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown NJ, 07960 ************ pankhuri.raizada@artechinfo

Job Description Options for Community Living, Inc. is committed to helping Long Island's most vulnerable families and individuals live healthier, more stable, and productive lives. In 1982, Options was established to respond to the need for housing in the community for people with serious mental illness. Today, Options serves over 2,000 adults and children annually and manages more than 160 residential properties across Long Island. *$500 Sign-on Bonus!* Options for Community Living, Inc. is looking for an Assistant Supervisor to join our team! An ideal candidate should meet the following requirements: High School Diploma or the equivalent, Bachelor's degree preferred. At least 1 year of experience working in a setting with people with mental illness. QMHS Standard preferred. Valid driver's license, safe driving record, valid auto insurance and access to a vehicle is required. This position may be a great fit for someone with experience working as group home residential counselors, direct support professionals, case managers, residential managers, or residential assistant managers! Our Benefits include: Medical, Dental and Vision Insurance Generous PTO: 5 Wellness Days, 10-22 Vacation Days, 8 Sick Days, 11 Paid Holidays - yearly 403(b) retirement plan with an employer match Employee Assistance Program Tuition Assistance Wellness Initiatives Paid Training & On-the-Job Training Promotional Opportunities Mileage reimbursement Life Insurance Flexible Spending Account Salary Range: $41,860 ($23.00/hr.) - $54,600 ($30.00/hr.) The above salary range represents Options for Community Living's good faith and reasonable estimate of potential compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a salary offer, several factors may be considered as applicable (e.g., years of relevant experience, education level, language skillset, credentials, professional licensure, budget, and internal equity). Schedule: Monday, Wednesday, Friday: 7:00 AM - 3:00 PM and Tuesday, Thursday: 12:00 PM - 8:00 PM, with 1 weekend day per month (35 hours/week) Location: In person; Oakdale, NY or Huntington Station, NY Pay Type: Non-exempt Responsibilities: The Assistant Supervisor assists the supervisor with various program and household management tasks at the Community Residence and Scattered Apartment sites. The Assistant Supervisor is responsible for providing supervision of some staff at the Community Residence. The Assistant Supervisor provides various support services to the residents and is responsible for training and assisting residents in the activities of daily living. The Assistant Supervisor can perform all the duties of the Full-time Residential Counselor, in addition to carrying out the tasks listed below. Schedule staff coverage of residence and ensure adequate staffing patterns and ratios are maintained. Evaluate the performance of staff and work with Program Supervisor to address disciplinary issues. Meet with staff regularly to provide feedback and coaching. Provide documented supervision to assigned staff at least monthly. Maintain and update chore lists. Assign, post, monitor, review rotation and bring discrepancies to Program Supervisor's attention. Review site and grounds daily, arrange for special services as needed and process service requests. Conduct a monthly Physical Site Audit for all sites. Maintain household budget and ensure that expenses for household supplies, food, furniture, etc. stay within the budgeted amount. Complete timely submission of Monthly Safety Report. Maintain First Aid and Biohazard Kits. Ensure vehicle maintenance is up to date. Schedule service as needed. Ensure the timely completion of all Foothold documentation for all staff. Run Mandatory Foothold reports for all staff and residents and bring outlying findings to Program Supervisor's attention. Plan weekend activities and assist with agency-wide events for residents. Provide transportation to residents as needed. Coordinate training and provide onsite support to staff as needed. Ensure the New Staff Orientation Checklist is completed. In the event of the Program Supervisor's absence, assume responsibilities of the Program Supervisor on an as-needed basis. Oversee meal planning for the site and plan for shopping, staying within budget. Ensure that medication records are properly maintained, and policies are followed so residents maintain an adequate supply of medication. Conduct regular medication audits. Conduct weekly house meetings at the community residence. Assist residents with maintaining their benefits. Maintain client account records and ensure they are up to date. Advocate and attempt to resolve all outstanding accounts for the team at the beginning of month and prepare/update a plan of action each month. Salary Range$41,860-$54,600 USD Incredible people doing meaningful work. People come to work at Options to help improve the overall quality of life for individuals within the community. Our welcoming workforce is dedicated to helping the most vulnerable Long Islanders reach their fullest potential.

Functional Title: Managing Supervisor of Operations and Maintenance Department: Operations (Transportation and Maintenance) Exempt Safety-Sensitive: Yes Reporting to: Chief Executive Officer Direct Reports: Operators, Dispatchers, and Maintenance Staff during shifts. Job Purpose/Function: Manages the evening and weekend operations of the Transportation and Maintenance Department, overseeing the Fixed Route, Paratransit, dispatchers, and maintenance staffing. Assumes oversight responsibility ensuring safety, proper staffing, compliance with all regulatory requirements, including OSHA rules and regulations, and safety-sensitive employee drug and alcohol requirements, on-time performance, and problem resolution. Attend to workflow optimization between the Maintenance and Operations departments, and identify opportunities for improved planning, communication, and efficiency. Major Responsibilities: Recommends staffing levels by skill and demands outside of the traditional work week hours. Works with Human Resources, Transportation Manager, and Shop Manager to identify staff needs, including special training, reporting, documentation, and specific communication to strengthen the “off-hour” utilization of time, planning, and advance service preparation. Offers hands-on people management and individual career development during slower periods of operation. Seeks to improve morale and increase “team” mentality and interdepartmental communication frequency of employees in both the Operations and Maintenance Departments. Reviews data and reports submitted by the Transit Supervisors and Maintenance Foreman, which include, but are not limited to: Route operations, Customer complaints, Driver performance, Disciplinary actions; Attendance and employee time tracking, Payroll Accuracy, New service requests, Accidents and incidents, Worker's Comp claims, Customer amenities, Environmental barriers, Accidents and bus damage, All repair requests, Miscellaneous but important information Works collaboratively with the ADA/Customer Care Supervisor and the Transportation Manager to analyze data, prepare communication reports, and identify areas of concern around the Paratransit transportation services. Specific attention will be paid to: Certification status reports; Environmental assessments; Application processing turnaround time; Methods and practices of executing Paratransit service requests; Assurance of high-quality customer service standards; Monitor efficiency of Paratransit/Fixed Route driver scheduling - particularly during off-peak operating hours as a result of both automated and manual scheduling. Assist with the implementation of the VIA paratransit software rollout and full integration into the Operations Department and driver routine. Working with the Transportation Manager, Shop Manager, and Director of Service Planning, and HR coordinates staff resources to assist in the proper training of all new Operations staff members as well as the retraining of existing operators, particularly during evening and weekend hours. Ensures safety and compliance with all standard policies and procedures as well as all regulatory requirements, including OSHA and Drug and Alcohol safety requirements. In coordination with the Manager of Human Resources, Chief Compliance Officer and Transportation Manager, maintains a process to ensure that all operators have the requisite credentials to safely operate NTD vehicles, and that all operators are aware of, and in compliance with, limitations to the hours of operation of commercial vehicles and other regulatory requirements. Supports the parameters of the Safety Sensitive random drug and alcohol testing program and complies with related requests. Dedicates attention to the non-CDL licensed drivers and CDL licensed drivers lacking endorsements necessary for vehicles carrying 14 or more passengers. Assists the Transportation Manager and the ADA/Customer Care Supervisor in ensuring vehicle and driver route assignments are compliant. Assists the Shop Manager, Transportation Manager, and the Chief Executive Officer in developing, on an ongoing basis, standard operating procedures for implementation of best practice approaches to safety, customer service, driver assignments, the proper use of communication devices, GPS tracking, and other equipment, fare collection, and related areas important to NTD and its customers. Working with the Transportation Manager and Director of Service Planning, assists in managing the run-cutting process, the development of driver assignments, and the bidding process in accordance with the Collective Bargaining Agreement. Focused attention will initially be on the new network rollout fine fine-tuning, and any potential modifications which may be necessary for optimization. Along with the Transportation Manager and Shop Manager, monitors and ensures that all elements of NTD's Collective Bargaining Agreement are followed and that all discipline is conducted according to agreements and policies in a fair, consistent, and well-documented manner. Communicates all information on this front to the Transportation Manager, Human Resources Manager, and any third-party oversight partner on a weekly basis. Oversees the essential record keeping and follow-up of supervisors essential to this process. Oversees the timely investigation of all customer complaints; coordinates responses with staff and maintains the database. Together with the Transportation Manager and ADA Customer Care Supervisor, updates and advances each step in the investigation process so as to maintain consistency in the professional handling of these sensitive employee matters. Upholds the highest standards of confidential and sensitive information handling. Distributes and oversees supervisors in distributing notices to staff to ensure the communication of all up-to-date NTD policies, procedures, and other directives. Prioritizes the necessity of complete and consistent communication to all stakeholders, and reiterates key communication items to reinforce essential organizational messaging. Maintains proficiency in NTD's technology systems, including the Avail GPS technology, radio dispatch system, run-cutting system (TMS), Route Match or VIA paratransit computer-aided dispatch software. Demonstrates understanding of both the hardware and software aspects of these digital systems. Trains Operations supervisors and dispatchers as necessary on this front. Provides performance metrics to the Shop Manager, Transportation Manager, and the Chief Executive Officer as required for monthly reporting and planning purposes: Ridership recaps Productivity reports Purchased transportation invoices Works cooperatively with the Shop Manager and maintenance staff members to resolve equipment issues, coordinate parking and vehicle assignments, and communicate special handling or assistance needs requiring coordination between Operations and Maintenance. Coordinates with public safety (Police, Fire, Homeland Security, and Public Works) as needed for the operation of services, including working from the District's Wilson Avenue facility, overseeing all operations in the event of an offsite emergency or extraordinary weather conditions. May be called upon outside of scheduled working hours to address urgent operations issues and training needs, and may be required at meetings/events occurring outside of the regular work schedule. Perform other duties as assigned by the Chief Executive Officer or his/her designee. Performs other duties as requested or required. Safety & Security: Responsible for communicating the Safety and Security Policy to subordinates. Responsible for contributing to a safe and secure work environment. Is cognizant of surroundings and acts in a safe manner at all times. Is knowledgeable of and adheres to OSHA, Drug and Alcohol policy, NTD, and other safety standards, directives, and advisories, both written and verbal. Uses safety equipment and protective clothing as appropriate and necessary. Maintains good housekeeping habits in the work area to avoid injury to self or others. Immediately reports to the CEO or designee any safety or security issue and makes recommendations for improvement. Observes building access restrictions and locks doors when not present. Knows the nearest two safety exits and participates in safety drills. Responsible for making sure the building is fully secured upon departure and closing. This is a safety-sensitive position and is subject to random drug and alcohol testing. Education and Experience Required: A Bachelor's degree in a field related to transportation, logistics, business management, public administration, facility management, or similar is required. Four years of progressively advancing managerial experience may be substituted for a portion of a college degree. Evidence of fully successful supervisory and managerial experience beyond this threshold is also required. Eight years of experience in public/private transit operations. Additional education or compelling related experience may be accepted in place of this requirement or a portion thereof. Expectation of working primarily evening and weekend hours per mutually agreed upon schedule. Knowledge of public transit operations, the application of policies, procedures, rules, and contractual requirements, and customer service skills. Experience with a program of progressive discipline and a union work environment. Proficient in technical skills and software programs (word processing, spreadsheet, and database), Internet applications, and utilization of all relevant office equipment. The ability to quickly learn software programs and other technologically based work tool management such as GPS tracking devices and more. The ability to prioritize projects and to work in a well-organized manner. The ability to communicate clearly and effectively both orally and in writing are essential. Demonstrated skills essential to working with the public and responding appropriately to questions and complaints. The ability to work independently and in a leadership role in a team environment. Demonstrated ability to supervise, delegate responsibilities, provide support, and manage employees across two distinct departments. Foster and facilitate teamwork and improvements in interdepartmental communication and cooperation. Adept and experienced in working effectively under pressure and in emergencies. Ability to work with other local agencies, including the police, fire, and public works departments. Demonstrated knowledge of safe driving practices and the FMCSA rules and regulations. A valid CDL, or the commitment to obtain a CDL with proper endorsements within 6 months of hire required. Must be able to appropriately manage and safeguard confidential information. May be required to travel in the course of daily work. Physical Requirements : Must be able to read, write, and communicate fluently in English. Frequently required to walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, crouch and kneel. The member must occasionally lift and/or move office items. The member will be required to work in an office setting sitting behind a computer, as well as interact with internal and external customers. Work Environment : There will be frequent interaction with employees and vendors. The working environment is generally favorable. Lighting and temperature are adequate. Work is generally performed within an office environment. Agency Disclaimer : The CEO may modify this job description based upon agency needs; may require the employee to perform functions beyond those mentioned, as highlighted responsibility listings are not exhaustive. Employee understands that all employment is on an “at will” basis. The Norwalk Transit District is an Equal Employment Opportunity Employer.

Job Description & Responsibilities The Team Leader plays a crucial role in managing the operations of a Gregorys location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The General Assistant Store Leader will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Leader will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours. This role will oversee and manage the following: People Development Ensure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions Ensure teams are upholding our high standards, leading by example and educating each member of the team Identify and work with high potential baristas that can be developed into our next great leaders Operational Standards Ensure all existing and new operational standards are being executed as prescribed Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal Ensure stores are kept immaculately clean, organized, and well merchandised at all times Service Standards Work side by side with teams to lead by example in 5-star service Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed Proactively manage customer concerns/issues and coach teams on how to do the same Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews Facilities & Maintenance Proactively clean, service, and maintain all equipment and fixtures in your stores Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business HR Management Ensure you and your team are compliant with employee labor laws Ensure changes to labor laws are thoroughly communicated with your teams Proactively manage employee issues by having regular conversations with every employee on your team, ensuring they have been heard, and working with your SL/Multi-Unit to manage concerns When necessary, work with your SL/Multi-Unit to deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee's experience Financial Performance Closely manage each of your store's controllable profit areas: sales, labor, and COGS Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store Work closely with your team to build an efficient schedule based on the needs of the business, using sales data to drive your decisions Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets Ensure monthly inventory counts are completed and submitted accurately Additional Expectations This is a hands-on role and a General Assistant Store Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success There is no set schedule for this role. A General Assistant Store Leader is expected to be flexible in their stores based on the needs of the business and the development of their people. This includes schedules of early mornings, nights, weekends, and holidays. Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and the proactive solutions you are providing Actively embody our company values and live them every day. Attend company events and proactively encourage team members to attend as well Gregorys Coffee is a family-run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.Gregorys Coffee is a family run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you. We use eVerify to confirm U.S. Employment eligibility.

Job Description & Responsibilities The Team Leader plays a crucial role in managing the operations of a Gregorys location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The General Assistant Store Leader will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Leader will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours. This role will oversee and manage the following: People Development Ensure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions Ensure teams are upholding our high standards, leading by example and educating each member of the team Identify and work with high potential baristas that can be developed into our next great leaders Operational Standards Ensure all existing and new operational standards are being executed as prescribed Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal Ensure stores are kept immaculately clean, organized, and well merchandised at all times Service Standards Work side by side with teams to lead by example in 5-star service Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed Proactively manage customer concerns/issues and coach teams on how to do the same Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews Facilities & Maintenance Proactively clean, service, and maintain all equipment and fixtures in your stores Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business HR Management Ensure you and your team are compliant with employee labor laws Ensure changes to labor laws are thoroughly communicated with your teams Proactively manage employee issues by having regular conversations with every employee on your team, ensuring they have been heard, and working with your SL/Multi-Unit to manage concerns When necessary, work with your SL/Multi-Unit to deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee's experience Financial Performance Closely manage each of your store's controllable profit areas: sales, labor, and COGS Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store Work closely with your team to build an efficient schedule based on the needs of the business, using sales data to drive your decisions Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets Ensure monthly inventory counts are completed and submitted accurately Additional Expectations This is a hands-on role and a General Assistant Store Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success There is no set schedule for this role. A General Assistant Store Leader is expected to be flexible in their stores based on the needs of the business and the development of their people. This includes schedules of early mornings, nights, weekends, and holidays. Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and the proactive solutions you are providing Actively embody our company values and live them every day. Attend company events and proactively encourage team members to attend as well Gregorys Coffee is a family-run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.Gregorys Coffee is a family run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you. We use eVerify to confirm U.S. Employment eligibility.

** Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. **Job Description** **Position Purpose:** The Supervisor of Meter Services, New York Division is responsible for the overall environment of the Meter Department, including office(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide direct supervision to the Westchester Meter Department, including a foreperson and 10 Servicepersons. The Supervisor will also assist, as needed, and support the day-to-day operations of the Rockland meter department consisting of a Leader and 14 Commercial Service Representatives. Reporting directly to the Manager of Metering, the Supervisor will also assist in the oversight of meter installation vendors, contacts with the NY regulator , and take the lead on special projects and corporate initiatives. This may also include supporting the Owego and Rhode Island metering functions. **Primary Duties/Responsibilities:** + Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis. + Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely. + Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely. + Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies. + Manage call escalations for customers with appointments, and scheduling conflicts. + Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division. + Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs. + Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU's. + Complete backflow certification in New York State and effectively manage Veolia' cross connection control program to ensure backflow devices for all customers meet regulations of NY State. + Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives. + Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies. + As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management. + Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results. + Computer skills are required. + Incumbent must have a passion for serving customers and providing an exceptional customer experience. + Emergency Supervisor on call rotation required in Westchester. May be asked to provide coverage as needed in other office locations when deemed necessary. + Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns. **Qualifications** **Education/Experience/Background:** + Bachelor's Degree or 5 years of experience managing a team. + Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance. + Plumbing experience is a plus, but not required. + Direct supervision of union workforce. **Knowledge/Skills/Abilities:** + Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner. + Knowledge of field service/metering operations. + Leadership qualities needed to motivate and direct staff. + Ability to multitask, handling multiple deadlines and projects. + Strong oral, written, and interpersonal skills. + Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public. + Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc. + Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions. + Knowledge of NYS Regulations, meter testing and NY Sanitary Code. + Budgeting for Meter Service operations. **Required Certification/Licenses/Training:** + Valid Driver's License. + New York State Backflow Testing Certification (not required for employment). **Additional Information** **Pay Range:** $73000 to $89000 per year. **Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital-Long Island , and interact with us on LinkedIn , Glassdoor , Indeed , Facebook , Twitter , YouTube and Instagram . Position Summary: We have an exciting opportunity to join our team as a Office Supervisor, FGP - Bethpage - Multispecialty. In this role, the successful candidate The FGP Office Supervisor will work alongside the Practice Manager or Regional Leader to oversee the daily operations of practice staff and patient care. The FGP Office Supervisor will communicate responsibilities, coordinate staff schedules, and promote a positive patient experience while maintaining efficient operations. Job Responsibilities: • Ensures enforcement and adherence to FGP policies are procedures • Hires, onboards, trains and monitors staff • Supervises daily practice operations such as reception/phones, staffing and provider schedules, and workflows • Promotes excellence in patient experience by reinforcing best practices and escalating issues as appropriate • Monitors supply inventory and medical equipment maintenance • Coordinates and participates in regular staff meetings and performance reviews • Services as liaison between non-physician staff and physicians to ensure effective and efficient workflows and patient access • Communicates issues or roadblocks to the practice manager • Performs other duties as needed Operations & Financial Management • Oversees staff and patient care functions of a Faculty Group Practice site • Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports • Functions as a liaison between non-physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Services as a role model and resource person for providing quality patient care and patient information as needed. o Addresses provider concerns pertaining to day-to-day operations o Ensures suites are properly staffed to avoid delays o Ensures staff maintain cooperative relationships accross job categories to facilitate appropriate reaction to needs and delays throughout the day o Expected to set the tone/represent management team at all times • Establishes office procedures and communicates responsibilities and expected performance to staff. Trains staff according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities • Responsible for ensuring staff are aware of all FGP forms and how they are to be used • Oversees and facilitates required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP. Works closely with the Practice Manager and FGP representatives to identify opportunities to improve front-end processes. • Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc. • Works with Practice Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics. • Assists in implementation and oversight of key FGP operational initiatives including, but not limited to, MIPS, CheckMate, Patient Secure and digital scheduling. • Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end work-queues, waitlists, in-baskets, open encounters, Patient experience, etc. • Identifies additional staff training requirements and coordinates as needed. • Monitors front-end processes including co pay collection, insurance verification, authorization and referral, records release requests, and front-end denials. • Places MCIT ticket in the event hardware at front-desk areas become non-functional such as desktop phones, desktop computers, patient secure palm readers, desktop scanners, Welcome Kiosk, copier and fax machines • Serves as liaison with other NYULH Department Representatives. • Performs other duties and projects as necessary. Clinical Management • Optimizes patient flow and patient access. • Supports key initiatives related to MIPS, gaps in care and other clinical quality programs • Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner. • Works with Practice Leadership to enforce policies and procedures. • Ensures clinical compliance with Patient Safety initiatives and reporting. Patient Experience & Access • Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. • Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) • Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate • Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. • Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. • Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) • Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. • Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Staff Engagement • Mentors staff, and actively promotes the development of operational/financial performance improvement skills across teams. • Assists with staff competency assessments and performance evaluations providing feedback, identifying training needs, and pathways for employee continued career success. • Conducts routine staff meetings and huddles to promote staff communication and feedback. • Attends and supports employee participation in FGP corporate meetings/WebEx to stay aligned with larger network updates and training as appropriate. • Promotes employee engagement activities within the practice, engaging feedback from support staff and leaders internally. Minimum Qualifications: To qualify you must have a A Bachelor's Degree with a minimum of 1-3 years of relevant work experience or equivalent combination or training and relevant work experience required. Ability to work in a fast paced multiphysician practice environment. Good communication, interpersonal and computer skills. Ability to develop and maintain effective working relationships with physicians, staff and patients. Progressive leadership; demonstrated in a leadership position or demonstrates the potential for leadership competency; demonstrates ability to develop, guide, motivate, nurture, and coach others. Preferred Qualifications: None Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Hospital-Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,350.00 - $66,144.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here

Why Join the Sikorsky Credit Union Team? Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 6 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow! If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members. Working at Sikorsky Credit Union has its benefits. You'll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position. General Summary: The Digital Service Team Lead plays a dual role, providing hands-on member support with originating and processing applications for new membership and deposit accounts while guiding and supporting a team of Digital Service Representatives. This role ensures high-quality service delivery, monitors performance metrics, and supports training and coaching efforts. The Team Lead will mentor, train, and support team members while ensuring adherence to credit union policies, procedures, and regulatory compliance. The position also involves troubleshooting complex member issues, escalating where necessary, and driving continuous improvement to enhance team performance and member satisfaction. Key Essential Responsibilities: Originates, processes, and funds new membership and deposit account requests in accordance with department policies and procedures. Coordinates receipt of all necessary application documentation from both existing and prospective members during the account opening process. Exhibits exceptional and professional verbal and written communication skills to ensure that all member interactions are handled with professionalism, empathy, and a focus on creating positive experiences. Accurately processes transactions for members. Researches member inquiries according to departmental guidelines and procedures to ensure a comprehensive response is provided. Monitors daily operations, ensuring that team performance aligns with set targets for response time, issue resolution, and customer satisfaction. Motivates and works with the team to recognize opportunities for product and service opportunities including consumer loans, home loans, etc. Acts as a point of escalation for complex or high-priority member inquiries, ensuring timely and effective resolutions. Resolves member complaints or issues that are escalated by team members, finding solutions to problems that may require creative or non-standard approaches. Provides feedback to improve team members' product knowledge, customer service skills, and problem-solving abilities. Monitors team performance, including handling volumes, response times, and issue resolution rates. Provides feedback to management regarding any recurring member issues or challenges that require attention or possible changes in procedures or policies Actively identifies opportunities to streamline processes, improve workflow, and reduce inefficiencies within the team. Utilizes in-depth knowledge to assist members with online banking/bill pay processes, mobile banking and to ensure complex issues related to online issues are resolved. Utilizes technology to educate members on Credit Union products and solutions based on the member's specific needs. Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors. Demonstrates the credit union's core values of Service, Teamwork, Integrity and Responsibility. Keeps abreast of industry developments including, but not limited to changes in regulations and technology. Ensures adherence to company policies and procedures and banking/credit union regulations. Performs additional duties as required. Essential Skills, Knowledge and Requirements: High school diploma or equivalent required. Some college coursework in a business-related discipline preferred. Minimum of 3 years of customer service experience required with at least one year working in a production environment (loan processing, branch or call center) strongly preferred. Knowledge of banking products and services preferred. Knowledge of state and federal regulatory compliance requirements. Excellent communication, interpersonal, customer service, analytical and organizational skills with keen attention to detail. Supervisory experience a plus. Familiarity with Microsoft Office. Must obtain (within 90 days) and maintain a State of CT Individual Producer License (Credit Insurance). Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Under broad supervision provides administrative supervision to a legal support staff, and provides legal and administrative support to a managing attorney. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: * Assigns, distributes, coordinates and supervises the work activities of subordinate staff. * Leads, coaches and mentors work groups, and coordinates training and development while mobilizing others to deliver results. * Performs complex legal administrative support for managing attorney and on day to day operational matters. * Participates in complex and other special projects. • Prepares and distributes management reports. * As necessary, may be responsible for the day to day coordination and routine administration of office technical support, resolving or escalating issues as needed. * Under broad supervision provides administrative supervision to a legal support staff, and provides legal and administrative support to a managing attorney. Skills, Knowledge and Abilities * Ability to effectively lead, coach and mentor legal support staff. * In-depth understanding of legal terminology and practices as well as knowledge of the organization and insurance industry. * Excellent written and verbal communication skills including professional phone etiquette, and ability to effectively interact with internal/external business partners. * Excellent organizational skills including ability to prioritize and coordinate multiple projects. * Detail oriented with strong analytical skills. * Strong computer skills including Microsoft Office suite and other business related software systems. * Focuses on objectives to set direction and drive superior results. * Stays informed on relevant insurance industry trends. * Uses Metrics and information analysis and accesses technology resources as needed. * Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win. * Value driven to provide superior solutions to internal and/or external customers. * Acts with a sense of urgency to advance priorities of the organization. * Helps other to excel through collaboration and building strong relationships. * Thinks creatively and uses diverse ideas to solve problems. * Raises expectations of self and others by continuously learning and broadening industry and technical skills. Education and Experience * Bachelor's Degree with paralegal certification, or equivalent. * Typically a minimum four years related experience. * Prior leadership experience preferred #LI-CP1 #LI-Hybrid In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $47,000 to $78,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact ***************************.

Fairfield County MSP is searching for a Reactive Team Supervisor who will be responsible for overseeing the Reactive Team processes and functions to ensure an efficient and effective client service delivery experience. Provide assistance to team members as needed and coordinate daily department workflows. The Supervisor is also responsible for managing department resources to ensure proper coverage and service delivery. Job Function: • Assisting Director of Ops in HR responsibilities of department personnel to include participation in annual reviews and PTO approvals in conjunction with the Proactive Team Supervisor • Ensure HR policy adherence within Reactive Team. • Coordinate resources within department to ensure timely and accurate delivery of service and resolve scheduling conflicts • Coordinate communication between Reactive Team and Client Success Team • Monitor ticket flow to ensure client service delivery SLAs are met • Assist Director of Ops in employee training for new team members as well as ongoing team member training to promote growth • Communication with clients as needed: keeping them informed of incident progress, notifying them of impending changes, or agreed outages. • Delegate tasks to team members and work with other departments as needed to ensure clients are properly served • Resolve support tickets as needed to balance workflow within department • Daily review of Help Desk tickets and implement a plan of action to effectively solve issues and remove obstacles that delay client resolution. • Coordinate and manage incident response efforts, including system outages, service disruptions, and critical issues. • Serve as the primary point of contact for client communication during incidents, providing timely updates and resolution timelines. • Collaborate with team to identify root causes and implement preventative measures. • Maintain and monitor high level of client satisfaction. • Ability to work in a team and communicate effectively. • Continually promote a positive company culture and adherence to our Cor Values • Manage the escalation of service tickets that cannot be completed within agreed service levels. • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals. • Regularly document processes and procedures related to duties and responsibilities. • Responsible for entering time and expenses in ConnectWise as they occur. • Maintain certifications required for position Qualifications, Education and Experience: • Supervisory experience in a business environment • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. • Comfortably handle technical issues. • Ability to multi-task and adapt to changes quickly. • Technical awareness: ability to match resources to technical issues appropriately. • Ability to de-escalate situations • Self-motivated with the ability to work in a fast-moving environment. • BA/BS, preferably in computer science or a related field or equivalent experience • 5+ years of IT experience.

The Reactive Team Supervisor is responsible for overseeing the Reactive Team processes and functions to ensure an efficient and effective client service delivery experience. Provide assistance to team members as needed and coordinate daily department workflows. The Supervisor is also responsible for managing department resources to ensure proper coverage and service delivery. Job Function: Assisting Director of Ops in HR responsibilities of department personnel to include participation in annual reviews and PTO approvals in conjunction with the Proactive Team Supervisor Ensure HR policy adherence within Reactive Team. Coordinate resources within department to ensure timely and accurate delivery of service and resolve scheduling conflicts Coordinate communication between Reactive Team and Client Success Team. Monitor ticket flow to ensure client service delivery SLAs are met. Assist Director of Ops in employee training for new team members as well as ongoing team member training to promote growth. Communication with clients as needed: keeping them informed of incident progress, notifying them of impending changes, or agreed outages. Delegate tasks to team members and work with other departments as needed to ensure clients are properly served. Resolve support tickets as needed to balance workflow within department. Daily review of Help Desk tickets and implement a plan of action to effectively solve issues and remove obstacles that delay client resolution. Coordinate and manage incident response efforts, including system outages, service disruptions, and critical issues. Serve as the primary point of contact for client communication during incidents, providing timely updates and resolution timelines. Collaborate with team to identify root causes and implement preventative measures. Maintain and monitor high level of client satisfaction. Ability to work in a team and communicate effectively. Continually promote a positive company culture and adherence to our core values. Manage the escalation of service tickets that cannot be completed within agreed service levels. Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals. Regularly document processes and procedures related to duties and responsibilities. Responsible for entering time and expenses in ConnectWise as they occur. Maintain certifications required for position Qualifications, Education and Experience: Supervisory experience in a business environment. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Comfortably handle technical issues. Ability to multi-task and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Ability to de-escalate situations. Self-motivated with the ability to work in a fast-moving environment. BA/BS, preferably in computer science or a related field or equivalent experience. 5+ years of IT experience.

Job Description MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. Starting Salary is $64,350.00+ MAJOR RESPONSIBILITIES: Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. Responsible for vendor relationship management (parts cost, margin, SLA) Responsible for creating vendor P&Ls. Participate in staffing, orientation, and training activities in the store. Assist with scheduling to ensure proper coverage. Maintain the technical certification level of the shop to ensure proper service and repair of products. Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Paid Time Off Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. Starting Salary is $64,350.00+ MAJOR RESPONSIBILITIES: Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. Responsible for vendor relationship management (parts cost, margin, SLA) Responsible for creating vendor P&Ls. Participate in staffing, orientation, and training activities in the store. Assist with scheduling to ensure proper coverage. Maintain the technical certification level of the shop to ensure proper service and repair of products. Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Paid Time Off Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. Starting Salary is $64,350.00+ MAJOR RESPONSIBILITIES: * Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. * Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. * Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. * Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. * Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. * Responsible for vendor relationship management (parts cost, margin, SLA) * Responsible for creating vendor P&Ls. * Participate in staffing, orientation, and training activities in the store. * Assist with scheduling to ensure proper coverage. * Maintain the technical certification level of the shop to ensure proper service and repair of products. * Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: * High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. * At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. * Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. * Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. * Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. * Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: * Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates * 401K Plan with Company Match * Paid Time Off * Employee Discount that includes a Friends & Family Discount Program * Tuition Reimbursement & Education Discounts * Esteemed Vendor & Company Job Training * Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.