Assistant supervisor jobs in Lawrence, MA - 367 jobs
All
Assistant Supervisor
Service Supervisor
Center Supervisor
Banking Supervisor
Branch Supervisor
Managing Supervisor
Loan Servicing Supervisor
Partnership Employment
Assistant supervisor job in Boston, MA
Compensation: $75,000-$100,000 base (market-aligned)
This role is responsible for leading day-to-day loan servicing operations across a consumer and residential loan portfolio. The Loan Servicing Supervisor will guide a team responsible for servicing loans throughout their lifecycle, ensure regulatory adherence, and support a high-quality member experience. The ideal candidate brings hands-on servicing knowledge, strong people leadership, and a balanced, member-focused approach to collections and compliance.
Key Responsibilities
Direct and oversee loan servicing activities for consumer and residential loan products, including auto, credit card, home equity, and mortgage loans
Manage servicing workflows for both performing and delinquent loans, ensuring accuracy, timeliness, and consistency
Lead, coach, and support a team of loan servicing professionals through goal-setting, performance feedback, and ongoing development
Partner with internal departments to improve servicing processes and enhance the overall member experience
Maintain compliance with all applicable federal and state regulations governing loan servicing and collections practices
Serve as an escalation point for complex member situations, balancing regulatory requirements with practical resolution strategies
Coordinate with third-party vendors such as repossession firms, collection agencies, and legal partners as needed
Ensure internal policies, procedures, and documentation standards are followed consistently
Monitor servicing trends, regulatory updates, and industry best practices, incorporating improvements where appropriate
Assist with staffing decisions, workflow planning, and resource allocation to meet operational demands
Qualifications
Minimum of 5 years of experience in loan servicing, collections, or related lending operations, including team leadership
Strong working knowledge of loan servicing regulations and compliance requirements
Experience with loan servicing platforms and systems; familiarity with COCC, Velera, and/or Encompass is a plus
Bachelor's degree preferred; equivalent professional experience considered
Proven ability to lead, motivate, and develop staff in a fast-paced financial services environment
Excellent written and verbal communication skills
Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously
Strong judgment, professionalism, and ability to handle sensitive situations with discretion
Proficient in Microsoft Outlook, Word, and Excel
$75k-100k yearly 4d ago
Looking for a job?
Let Zippia find it for you.
Branch Supervisor
Needham Bank 3.8
Assistant supervisor job in Needham, MA
Job Level : Management
Level of Education : BA/BS
Job Type : Full-Time/Regular
Date Updated : 12/15/2025
Years of Experience : 2 - 5 Years
Starting Date : Invalid Date
Salary : $0
Job Summary: Responsible for the effective management of branch staff and oversee all aspects of branch operations security and compliance in absence of Manager. Oversee the sales, service, operational efficiency, risk, internal control and personnel management activities to meet bank objectives for the branch. Perform customer service such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and assisting customers with queries concerning the bank's products and services according to the Bank's standards, procedures and policies. Increase the Bank's market share by maximizing sales and referral opportunities through relationship management and business developments efforts.
Qualifications: To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.
ESSENTIAL DUTIES & RESPONSIBILITIES
Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff
Ensure branch employees adhere to the standard of owning all inquiries and replying with 24 hours.
Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch
Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services. Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
Implement consistent consultative selling practices on a daily basis
Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer
Maintain an environment that fosters teamwork
Contribute to performance evaluations, counsel/discipline employees when needed; coordinate branch staff training when needed
Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable.
Maintain a positive and professional image of the bank, promoting good-will by being an active member of the community
Assist in the on the job training of new branch colleagues
Perform additional duties as requested, needed or assigned
Experience and Skills
JOB REQUIREMENTS
Ability to supervise, monitor and evaluate the work of others
Highly motivated and experienced managing multiple direct reports
Fluent in written and verbal English communication skills
Demonstrate and promote high ethical standards and behaviors
Participation in community organizations and events required
Ability to build strong relationships across the organization, exceed customer expectations, adapt to change and lift 30 pounds
Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed
Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary.
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
EDUCATION & EXPERIENCE
Bachelor's degree highly desired or equivalent experience/combined education required
Banking industry experience highly preferred
Three to five years of previous experience as a customer service representative in order to assist branch retail staff
Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
Proficient in Microsoft Office
WORKING CONDITIONS/PHYSICAL DEMANDS
Normal business office environment
Ability to lift 30 pounds.
PAY RANGE: $60,690.83 - $78,898.08/year
The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
Back to job search
$60.7k-78.9k yearly 5d ago
Relationship Banking Supervisor
Banktalent HQ
Assistant supervisor job in Sutton, MA
We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Sutton South Branch. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for - then come join us!
Position Overview
As a Relationship Banking Supervisor, you will be responsible for overseeing on-site operational excellence at the Branch. This includes operational compliance, internal controls and security policies and procedures. In addition, you will ensure compliance with all laws, regulations and Bank policies. You'll work alongside the retail Branch staff while also being a manager and mentor to them. In this role you will also be expected to be the model of what exceptional customer service looks like and help coach the other members of the team to reach these standards.
Primary Accountabilities
Assist manager in creating a branch sales culture, including a comprehensive understanding of the location sales plans and goals, including participation in business development and outreach.
Serve as customers' single point of contact on all UniBank products and services.
Oversee and audit operational procedures, which may include those for safe deposit, negotiable instruments, night deposits, etc.
May function as vault teller, responsible for distribution, verification and proof of vault cash.
Perform security function by opening and closing the bank and vault and ensuring overall safety and security on bank grounds.
Receive retail staff over and short reports to verify accuracy and to investigate problem areas. Take appropriate corrective action when warranted.
Assist the Branch manager with bank security and compliance obligations; specifically, compliance with state and federal laws within the scope of the position and ensure prominent display of required posters.
Supervise employees in the Bank's retail department. Carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws. This may include training; planning, assigning and directing work; performance and feedback reviews, rewarding and directing employees; addressing concerns and resolving issues.
Support the team by verifying transactions, signing checks, explaining procedures and providing overrides as necessary.
Participate and/or assist in the development of community and networking evens during business and non-business hours.
Manage in the absence of the Relationship Branch Manager.
Other duties as assigned.
Knowledge, Skills, Education and Work Experience
Associates degree or equivalent required, Bachelor's degree preferred
Minimum of 1 year in a supervisory role required
1-2 years of experience working in a retail environment required, retail banking preferred
Must have excellent verbal, math and customer service skills, possess clerical accuracy and be detail oriented
Demonstrated ability to handle challenging customer situations with poise and tact
Cash handling and customer service experience required
Ability to work a flexible schedule necessary
Willingness to direct and mentor others
Ability to travel to other Branch locations as needed
Participation in bank sponsored events during non-bank hours is required as needed
About UniBank
We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule.
We are unique. Unique to people. Unique to business. Unique to local government.
We are UniBank. Bank Different. Bank Unique.
This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements
UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated base hourly rate for this position is $25.00/hr to $35.00/hr. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
Participant in E-Verify
$25-35 hourly 5d ago
Patient Center Supervisor (Full-Time)
Avertest
Assistant supervisor job in Quincy, MA
Male Patient Center Supervisor (Full-Time) Pay: $25.00 per hour About Averhealth At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team.
Position Summary
The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.
Key Responsibilities
* Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
* Lead, coach, schedule, and support testing center staff
* Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
* Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
* Ensure accurate documentation, quality control, and timely reporting
* Address patient concerns professionally and promote a recovery-focused environment
Schedule
* Full-time: Typically between 35-40 hours per week
* Must have flexibility for varying shifts due to random testing needs
* Primary hours: Monday-Friday, 9:45am-6:15pm, with some weekend shifts (8:45am-12:15pm)
* Schedules are provided approximately one month in advance
What We Offer Full-Time Employees
* Medical, Dental, and Vision insurance
* Short- and Long-Term Disability
* Life insurance with employer contribution
* 401(k) with employer match
* Annual uniform reimbursement (scrubs)
* Instant access to earned wages - no waiting for payday
* Referral bonuses
* Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)
* 3 weeks of paid time off in your first year
* Supportive team culture and career growth opportunities - many of our leaders started in this role
Qualifications
* High school diploma or GED; additional education preferred
* Supervisory or team-lead experience (required)
* Strong communication, organization, and problem-solving abilities
* Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
* Comfortable working with biological specimens and standing for extended periods
* Must have reliable transportation and valid driver's license
Equal Opportunity Employer
Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.
$25-50 hourly 10d ago
Male Patient Center Supervisor (Full-Time)
Averhealth 3.8
Assistant supervisor job in Lawrence, MA
Start your career helping others take the first step toward recovery.
Join Averhealth, a nationally recognized leader in addiction recovery monitoring, as a Male Patient Center Supervior Overseeing our Lawrence, Lowell, and Haverhill testing centers.
This entry-level, full-time role (35-45 hours per week) is perfect for anyone interested in careers in healthcare, addiction services, law enforcement, or emergency services.
Starting Pay: $22.00/hour
Why You'll Love Working with Us
Guaranteed 1.25% raise every 6 months
401(k) with employer match
Annual uniform reimbursement (scrubs)
Instant access to earned wages - no waiting for payday!
Referral bonuses
What You'll Do
Greet and check in patients with professionalism and respect
Conduct observed urine collections with patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
prepare samples for shipment
Oversee teams of 2-4 drug screening representatives
Keep the testing center clean, safe, and welcoming
Travel to nearby locations (within 45 miles) for coverage
Schedule
Primarily Monday-Friday (9:45am-6:15pm) with some weekend shifts (8:45am-12:15pm).
Schedules are provided about a month in advance.
What We're Looking For
Reliable, detail-oriented, and comfortable working with sensitive situations
Able to remain calm under pressure and follow procedures precisely
Physically able to stand, walk, lift up to 10 lbs, and use office equipment
Grow With Us
Averhealth has been named an Inc. 5000 Fastest-Growing Company three years in a row. Many of our leaders began in this very role-your career path starts here.
Ready to make a difference? Apply today and connect with our recruiting team.
Job Type: Full-time
Pay: $22.00 per hour
EEO Statement:
Averhealth is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$22 hourly 9d ago
Pest Control Service Supervisor
Freedom Pest Control
Assistant supervisor job in Merrimac, MA
Service Supervisor
Freedom Pest Control | Merrimac, MA
If you're ready to move beyond "supervising" and step into real leadership, this role is for you.
Freedom Pest Control is seeking a hands-on Service Supervisor to lead, coach, and develop our Service Technicians. This is not a desk job and not a passive management role. You will be trusted to make decisions, build people, and influence how our field operations perform every day.
This position plays a critical role in onboarding, training, performance management, and long-term technician development while working closely with Operations, the Central Operations Group (COG), and the President.
Why This Role Stands Out
Direct ownership of technician onboarding and training, including Trainual
Active role in defining technician advancement and career paths
Daily influence on quality, safety, and team performance
Strong leadership support with clear expectations
Opportunity to shape long-term systems, not just solve daily issues
Your work will directly impact technician success, customer satisfaction, and company growth.
Key ResponsibilitiesTechnician Leadership & Communication
Serve as the primary point of contact for assigned Service Technicians
Communicate daily with technicians.
Lead required meetings and clearly communicate company updates
Identify and escalate operational, performance, or safety issues as needed
Onboarding, Training & Career Development
Own technician onboarding and ensure completion of the Trainual training syllabus for both new and experienced technicians
Monitor training progress and field readiness before technicians operate independently
Provide hands-on coaching, ride-alongs, and ongoing development
Work with the President to apply clear grading criteria for technician advancement
Help establish and support defined career paths for technicians
Performance Management & Quality Assurance
Conduct performance reviews, coaching conversations, and corrective action when necessary
Complete required Quality Audits, Ride-Alongs, and Vehicle Inspections each quarter
Ensure technicians meet licensing, certification, and training requirements
Scheduling, Routes & Time Management
Review and verify weekly timesheets using vehicle GPS
Coordinate time-off requests and ensure proper coverage
Maintain and adjust technician routes as needed
Participate in rotating on-call coverage for nights and weekends
Vehicles, Equipment & Safety
Act as first point of contact for vehicles
Coordinate equipment and supply needs, including repairs and replacements
Conduct respirator fit testing and enforce safety and PPE requirements
Audits & Reporting
Prepare technicians and facilities for audits
Complete Mobile Audits, Client Care Reports, Trend Reports, and Yearly Assessments
Work with leadership to address operational gaps
What We're Looking For
Experience leading field teams or service technicians
Strong communication and coaching skills
Ability to balance accountability with support
Organized, proactive, and solutions-focused
Willingness to remain hands-on and lead by example
Why Freedom Pest Control
Clear leadership structure and expectations
Strong culture rooted in values and professionalism
Investment in training, safety, and people
Opportunity for long-term growth
If you're looking for a leadership role where your impact is visible and valued, we want to hear from you.
Company Overview
Freedom Pest Control Company, Inc. is a family-oriented pest management business dedicated to providing effective and environmentally responsible pest control solutions. Since 1993, we have built our reputation on integrity, quality service, and fostering a supportive work environment that values personal growth and meaningful relationships.
Benefits:
401(k) matching
Dental insurance
Employee discount
Fuel card
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Retirement plan
Vision insurance
$48k-78k yearly est. 17d ago
Service Supervisor
Chadwick-Baross
Assistant supervisor job in Chelmsford, MA
Role: Service Supervisor The Service Supervisor is responsible for the supervision and scheduling of the shop and field service technicians and repair of the equipment. This role also oversees new and used equipment preparation and warranty, rental and lease maintenance and repairs. The Service supervisor works to enforce Company policies and procedure while encouraging high employee morale and technical support and providing customers with exceptional customer service.
Benefits
Health Insurance (includes teledoc, virtual health, FSA, HSA & other benefits)
Dental Insurance
Vision Insurance
Life Insurance
Health Savings Account
Short term disability
401k Match
Paid vacation
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition Reimbursement
Service Awards
Employee Perks & Discounts
Job Responsibilities
Communicate and schedule work to be performed with shop and field technicians and customers
Create the work orders necessary to perform the work required in the shop and in the field
Be available for after-hours support for technicians and/or customers as needed
Direct quality inspections once repairs are complete
Follows all applicable standard operating procedures (SOPs) for consistency and efficiency
Ensure compliance with industry regulations, company policies and safety standards
Lead, mentor and motivate teams to maximize productivity and performance
Effectively communicate the Company goals, values, and expectations to team members
Identify challenges and proactively implement solutions to address issues and improve processes
Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness
Performing other duties as assigned by the Company
Qualifications
Good communication skills to interact with employees and customers.
A Valid driver's license
Knowledge of equipment operations and mechanical functions, especially in construction equipment
Strong diagnostic skills
Excellent customer service skills
Intermediate knowledge if MS Office Suite, smartphone, and tablets.
Chadwick-BaRoss, Inc.
is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.
$49k-80k yearly est. Auto-Apply 60d+ ago
Residential Loan Servicing Supervisor
Sharon 4.0
Assistant supervisor job in Brockton, MA
We are seeking a hands-on Residential Loan Servicing Supervisor to lead and actively support daily operations for residential, mortgage, and commercial loan servicing. This is a working supervisor role-you will both supervise the team and personally perform servicing tasks to ensure accurate, compliant loan servicing from setup through payoff. You will partner closely with internal teams and serve as an escalation point for complex servicing issues.
What You'll Do:
Lead & Support the Team
Supervise, coach, and train residential real estate and commercial loan servicers
Work alongside the team. Assure that processes and procedures are efficient and compliant.
Participate in hiring and performance management
Foster a collaborative, member service-focused environment
Hands-On Loan Servicing
Perform and oversee servicing for commercial loans, residential mortgages, and real estate lending products
Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries
Serve as escalation point for member, borrower, and attorney questions
Compliance & Audit
Ensure commercial and residential real estate loan servicing is accurate, compliant, and audit-ready
Act as primary contact for servicing audits and reviews
Maintain procedures and incorporate regulatory or policy changes
Systems & Process Improvement
Work directly in servicing systems supporting residential and commercial real estate loans
Partner with vendors and internal teams to improve workflows and accuracy
Support servicing projects and quality improvement initiatives
Reporting & Communication
Track servicing KPIs and prepare regular reports
Identify trends or issues and recommend solutions
Communicate with members, borrowers, attorneys, vendors, and internal partners
Servicing Functions You'll Support
Review and maintain residential and commercial real estate loan files
Perform loan corrections and general ledger postings
Manage ACH and automatic payment setups
Monitor recorded mortgages and collateral documentation
Prepare payoff quotes and process discharges
Support secondary market documentation and reconciliations
Conduct quality control reviews of residential mortgage originations
Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial loan recasts
Assist with member calls and servicing issues as needed
Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Requirements
Qualifications
Strong experience in residential, commercial and real estate loan servicing
Knowledge of servicing regulations and compliance requirements
Basic understanding of general ledger accounting
Ability to balance hands-on work with supervisory responsibilities
Strong organizational, communication, and problem-solving skills
Proficiency with loan servicing systems and financial applications
Education & Experience
Experience in residential, commercial or real estate loan servicing required
1-2 years of experience in a bank or credit union
Prior lead or supervisory experience preferred
High school diploma or equivalent
Supervisory Responsibilities
Supervision of Residential Mortgage and Commercial Real Estate Loan Servicers
________________________________________________________________________________________________________________________
The pay range for this position is $29.00 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.
SCU Credit Union is an equal employment opportunity employer.
Salary Description $29 - $36 per hour
$29-36 hourly 33d ago
Union 537 Service Supervisor
CMNE
Assistant supervisor job in Woburn, MA
Job DescriptionSalary: Per CBA
Corporate Mechanical of New England, LLC is a well-established company that has set the standards for exceptional quality, on-time service, and wrapped itself in friendly customer service in the. Corporate Mechanical has proven itself as a place to provide career opportunities for an individual to master their craft, earn competitive wages, and to make an impact in the lives of our employees, customers, and community.
While working for us expect to work in an environment that is employee centric or in other words employee focused and most of all where your hard work is appreciated, recognized, and rewarded. The success of the company and your future is directly impacted by your daily contributions. If you are looking to be a part of something more than just a job Make the move, apply today!
Corporate Mechanical of New England, LLC has been waiting for you!
The Service Supervisor is responsible for developing a team that will effectively and profitably handle customer requests for service and grow the service agreement portfolio to plan levels. This service supervisor will develop his / her team to be productive in the field by standardizing processes in the department and focusing on customer and employee satisfaction.
This position plays an integral role in the profitable execution of sold service work for the service group. To that end, he / she will work with sales and management to estimate and propose service work that lines up with the company vision and financial objectives.
This position will assist in managing the labor load for the service department and manage how to deploy, execute and manage our service base efficiently. This individual seeks new, safe and effective methods to grow our service department.
The end result is a team-oriented, customer satisfaction driven, profitable service department.
General Duties and responsibilities:
Insure service team schedules and executes contractual obligations
Evaluate and plan labor requirements in order to meet plan
Mentor and develop apprentice and journeymen technicians
Assist service coordinator when necessary in prioritizing reactive calls
Help plan new service agreements to insure scope is executed
Assist sales in estimating service agreements and quoted work.
Follow-up with customers on delinquent accounts.
- Work with supervisor to focus group on standard service processes
Assist in customer Q/A process
Work with supervisor to meet financial goals of department
Maintain customer satisfaction to plan levels
Maintain employee satisfaction through informal team meetings
Responsible for keeping service team members current in safety training and necessary certification.
Special tasks as assigned by supervisor
Be an active member in good standing of United Association local 537 Boston
The role is 50% supervisory. The remaining time will be spent performing Service Technician tasks. As more technicians are hired, the supervisory workload will increase the technician responsibilities will decrease.
About Corporate Mechanical of New England:
Corporate Mechanical of New England, a subsidiary of Arden Building Companies, specializes in the design, construction, and maintenance of mechanical HVAC and plumbing systems for commercial buildings throughout the Boston area. Our comprehensive skill sets cover a wide range of services, including mechanical, electrical, and fire protection construction, service, maintenance, and building automation. With our extensive experience and talented teams, we provide the utmost level of quality and solutions for the demands of todays complex building systems. We are New Englands premier mechanical contractor.
Arden Building Companies, LLC is an equal opportunity employer and does not discriminate based on race, color, gender identity, sexual orientation, national origin, age, disability, genetic information, religion, martial or partnership status, parental status, military service, or any legally protected characteristics. All our employees share the responsibility for supporting our policies for a harassment-free and drug-free workplace.
All offers of employment are contingent upon a criminal background check, driving record, and a 5-panel drug screen, satisfactory to Arden Building Companies, LLC policies.
$49k-81k yearly est. 27d ago
Supervisor , Interpreter Services
Dana-Farber Cancer Institute 4.6
Assistant supervisor job in Boston, MA
Reporting to the Director of Interpreter Services, the Supervisor is responsible for the day-to-day operations of interpretation services as well as the supervision and staff development of all staff and per diem interpreters. This position ensures qualified interpreters are available for non-English speaking and limited English-speaking patients and families and faculty and staff have adequate access to qualified interpreters and are equipped with instructions to request and use interpreter resources. The role also enforces interpreter services policies and procedures and recommends improvement measures to support above activities.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
**Primary Duties and Responsibilities:**
+ Oversees use of triage software, working closely with IT and director of Interpreter Services to continually refine and improve scheduling and reporting.
+ Oversees coordination of phone and all other referrals.
+ Interprets as needed.
+ Coordinates with other departments to make sure that they receive adequate coverage.
+ In collaboration with director of Interpreter Services, conducts annual reviews of staff.
+ Helps to organize monthly staff meetings with interpreters to address issues, educational opportunities, and announcements.
+ Provides on-going supervision and evaluations of staff.
+ Responds to feedback or complaints and prepares incident reports to be shared among involved parties. Escalates to Director as appropriate.
+ Assists with and participates in trainings led by Interpreter Services director with various departments about how to work effectively with interpreters.
+ Assists with and participates in trainings about how to work effectively with patients and their family members with limited English proficiency.
+ Assists with preparing annual report for Department of Public Health.
+ Stays up to date on relevant laws and regulations.
+ Assists director with projects as assigned.
**Minimum Qualifications:**
+ Bachelor's Degree in Linguistics, Translation and Interpreting Studies, or other relevant subject and/or equivalent life experience required; Master's degree preferred.
+ 2 years of experience working in a hospital or health care setting with direct patient contact required.
+ 3 years of experience in a position with administrative and supervisory responsibility strongly preferred.
+ Excellent fluency, both verbal and written, in English and another language required.
+ National Certification as a Medical Interpreter from any of the two certifying boards where applicable for second spoken language preferred.
**Knowledge, Skills, and Abilities Required:**
+ Knowledge of computer software for word-processing, database management, spreadsheet calculations and data visualization.
+ Demonstrated understanding of special needs and behaviors of the age groups of the population served.
+ Demonstrated understanding and command of Medical Terminology.
+ Excellent fluency, both verbal and written, in English and another language.
+ Excellent customer service skills and patient- and family-centered orientation.
+ Strong organizational and interpersonal skills.
+ Ability to demonstrate empathy in difficult situations.
+ High level of cultural sensitivity and cultural humility.
+ Strong commitment to diversity and inclusion.
**Supervisory Responsibilities:**
Directly supervises staff and per diem interpreters.
**Patient Contact:**
Yes, directly interacts with patients of all ages.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEO Poster**
.
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$78,000.00 - $89,700.00
$78k-89.7k yearly 4d ago
Automotive Service Supervisor
Frontrunner Bus Group, Inc.
Assistant supervisor job in Billerica, MA
Job Description
Job Title: Service Supervisor
Job Type: Full-Time | On-Site |40 Hours
As the Service Supervisor, you will be responsible for coordinating and managing all vehicle service operations, including service writing, scheduling, and customer communication. This is a hands-on leadership role that involves overseeing repairs, managing technicians, and preparing accurate work orders and repair estimates. The ideal candidate has strong technical knowledge, supervisory experience, and excellent customer service and communication skills.
Major Responsibilities:
Serves as the primary service writer, prepares work orders, job estimates, and repair authorizations.
Supervise service technicians.
Answers phone calls and provide parts quotes.
Generates work orders for parts sold.
Pulls parts from inventory and brings to shipping to send to customers.
Communicates directly with customers to explain service needs, timelines, and costs.
Assigns and tracks daily repair orders and maintenance schedules.
Performs diagnostics and assists with complex repairs as needed.
Ensures that all work meets quality, safety, and compliance standards.
Maintains complete and accurate service records, logs, and warranty documentation.
Handles warranty authorization and claims.
Manages parts warehouse, ordering, and service inventory.
Collaborate with engineering and production teams to resolve recurring issues.
Provides technical support to customers as needed.
Trains team members and conducts performance reviews.
Qualifications:
High School Degree or equivalent.
Technical degree or trade certification is a plus.
3+ years of automotive or vehicle maintenance/service experience.
Proficiency with service tracking software and Microsoft Office.
Supervisory or team lead experience is required.
Experience as a service writer, service advisor, or in a customer-facing repair role.
Strong mechanical knowledge of vehicle systems (electric, mechanical, hydraulic).
Superior customer service skills.
Excellent communication and interpersonal skills.
Valid Massachusetts driver's license.
Experience in low-volume or specialty vehicle manufacturing.
Knowledge of OSHA and Massachusetts workplace safety standards.
$49k-81k yearly est. 19d ago
Loan Servicing Supervisor
City of Boston Credit Union 3.1
Assistant supervisor job in Boston, MA
Job DescriptionDescription:
Oversee and optimize all facets of loan servicing operations. Provide strong leadership for the loan servicing team, and ensure compliance with regulations, all while fostering member engagement. Responsible for developing and maintaining a deep understanding of the credit union's loan products, services, and staying current with industry trends, regulations, and best practices in loan servicing.
RESPONSIBILITIES
Provide comprehensive oversight of loan servicing operations, including consumer and real estate Loans.
Ensure efficient management of all loans within the credit union, both current and delinquent.
Collaborate with cross-functional teams to streamline loan servicing, enhancing the overall member experience.
Provide training and development opportunities for all employees that service members with loans.
Ensure compliance with all loan servicing related laws and regulations, including Fair Debt Collection Practices Act (FDCPA) guidelines.
Provide strong leadership to the loan servicing team, setting clear goals and objectives to drive departmental success. Conduct performance reviews and allocate resources to meet operational needs within the department.
Communicate with members, understanding their financial situations. Ensure a high level of service and support for members across all loan servicing activities.
Manage relationships with repossession companies, external collection agencies, legal counsel, and other service providers to support collections and loan servicing efforts.
Ensure Credit Union policies and procedures are being followed in compliance with applicable laws and regulations.
Strategic Leadership: Demonstrate strong leadership skills to effectively guide the loan servicing team, setting clear goals and fostering a culture of continuous improvement.
Regulatory Compliance: Ensure strict compliance with all relevant laws, regulations, and credit union policies, particularly those related to loan servicing.
Member-Centric Approach: Maintain a member-focused mindset, engaging with members to understand their unique financial situations and working collaboratively to find solutions for debt resolution.
Industry Knowledge: Stay abreast of industry trends, regulations, and best practices in loan servicing, incorporating relevant insights into credit union operations to drive continuous improvement.
Effective Communication: Exhibit excellent communication skills, both within the team and when engaging with members, external partners, and legal professionals.
Team Development: Invest in the training and development of the loan servicing team, enhancing their skills and knowledge to drive departmental success.
Adaptability: Be adaptable in a dynamic financial services environment, proactively responding to changes and challenges in the industry to maintain operational excellence.\
Supervising direct reports
Requirements:
Five years of similar or related experience in managing servicing employees.
Must be knowledgeable of laws and regulations applicable to lending, and loan service. COCC, Velara, and/or Encompass experience a plus.
A four-year college degree is desired but may be substituted with relative experience in lending.
Must have strong managerial skills and possess excellent communication skills, both verbal and written.
Position involves ability to organize and delegate work assignments, motivate others to achieve desired outcomes and promote a team environment.
A significant level of trust, diplomacy and professionalism is required, and possess a cooperative attitude in relations with members, vendors and other employees
Must be self-motivated, able to prioritize workflow, handle multiple assignments concurrently, work a flexible schedule, and perform under time constraints.
Must have working knowledge of PC and general office equipment, with experience using Microsoft Outlook, Word and Excel.
Attention to detail and accuracy is essential. Must be bondable
$54k-84k yearly est. 26d ago
Entertainment Production Services Supervisor
Encore Boston Harbor
Assistant supervisor job in Everett, MA
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.
Job Description
Hourly Pay: $37.00- $42.00
The Encore Boston Harbor Entertainment Production Services (EPS) Supervisor will be responsible for the basic set up and operation of small to large-scale audiovisual systems in the Encore Boston Harbor's convention areas at a supervisory level. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.
JOB RESPONSIBILITIES:
Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
Delivers and maintains a maximum level of property-wide service and satisfaction.
Contributes to company-wide communication and best practices.
Effectively trains technicians on various job duties
Keeps informed of all new developments within the department.
Effectively overcomes obstacles with both internal and external teams to achieve superior guest satisfaction and resort productivity.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Assists AV Technicians with equipment deployment/setup, calibration and system debug.
Maintains daily communication with project team on job progress and status.
Maintains a professional work experience and positive interaction with all trades on projects.
Sets up meetings and conferences.
Sets up and maintains all computers, LCD projectors and all other audio visual equipment for our customers.
Efficiently pulls, terminates, tests and labels field cabling to the correct locations.
Operates powered, powder actuated, and hand tools to install supporting infrastructure.
Utilizes provided AV System Drawings, to install and connect, tidy and serviceable devices behind displays, in furniture, and in AV system racks.
Assists with troubleshooting by verifying and testing cabling, and checking power/signal flow.
Makes contact with the clients to ensure scheduled meetings go smoothly.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.
Qualifications
JOB REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
High school or equivalent degree required. Bachelor's Degree in a related field or equivalent experience preferred.
Minimum of 8 years of audio visual technician experience in a high volume convention facility is required.
Excellent written and verbal communication skills are required.
Requires general computer skills and basic knowledge of Microsoft Office and File Maker Pro
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Knowledge of audio mixing, video routing, video switching, projection, graphics, PPT, Collaboration Tools (Skype, WebEx, Google Docs, Polycom VC), lighting boards, DMX, lighting set up and strike.
Requires exceptional organization and communication skills.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.
Work Environment:
The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on the convention floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
$37-42 hourly 7d ago
Supervisor of Health Services (Nurse), PreK-12
Marlborough Public Schools 3.9
Assistant supervisor job in Marlborough, MA
Supervisor of Health Services (Nurse), PreK-12
Salary:
Placement on the Administrator (Unit B) Salary Schedule according to education and experience. Unit B Administrators Association Contract
Work Year:
2025/2026
12 Month/218 Days
Organizational Relationship or Line of Authority:
Works under the supervision of the Assistant Superintendent of Student Services and Equity, his/her designees and the building Principal
Summary:
To coordinate, oversee and evaluate nurses assigned to each building within the district and to act as liaison between the Office of Public Health and the Director of Student Services.
Statement of Duties:
Responsible for planning, supervising, evaluating, assigning, coordinating and reviewing the work of nurses engaged in providing nursing care to schools and on transportation for Out of District Students. This also includes reviewing the work of nurses engaged in clearing students for athletics (middle/high school level) and the work of nurses engaged in clearing students for school entrance (registration).
Directs and implements immunization regulations.
Maintains liaison with staff, Assistant Superintendent of Student Services and Equity, and the Office of Public Health
Manages the budget for the Health Services Department including the purchase of supplies for school Health Services for the district to the Assistant Superintendent for Finance and Operations.
Participates as an active member in various community health related committees as necessary to benefit the District.
Assures that appropriate screenings, e.g. vision, hearing, postural, BMI, SBIRT are administered at prescribed grade levels.
Orients newly appointed nurses to policies and practices of Marlborough Public School relative to school health services.
Facilitates meetings with nurses.
Participates in appropriate subject area committee for the purpose of curriculum review as necessary.
Assists the principal and/or Director of Student Services in interviewing and selection of candidates to fill vacancies in department/grade level as requested or as necessary.
Responsible for the Comprehensive School Health Services (CSHS Grant), to manage the budget and complete the monthly and annual reports.
Assumes other duties as may be assigned by the Building Administrators and/or the Assistant Superintendent of Student Services and Equity.
Qualifications:
Ability to work well with people and to direct, supervise, organize and motivate others to get results.
Valid Massachusetts license to practice as a Registered Nurse.
Valid Department of Elementary and Secondary Education License as a Supervisor/Director, non-core area, All Levels.
Master's Degree in relevant area.
An Equal Opportunity Employer
It is the policy of the Marlborough Public Schools not to discriminate on the basis of race, gender, religion, national origin, color, homelessness, and sexual orientation, gender identity, age or disability in its education programs, services, activities or employment practices.
$82k-110k yearly est. 3d ago
Veteran Services Supervisor - Overnight
New England Center and Home for Veterans 4.0
Assistant supervisor job in Boston, MA
Position Title: Overnight Veteran Services Supervisor Supervises: Veteran Service Representatives, Veteran Service Coordinators, Security Patrol Exemption: Non-exempt Hourly Rate: $24.00 Schedule: Friday: 11p-7a, Saturday & Sunday: 7p-7a, Monday: 11p-7a
Job Summary:
The Veteran Services Supervisor reports directly to the Director of Operations and is responsible for the management of Veteran Service Representatives and Coordinators (Dining, Logistics, Vehicles) as they perform daily assignments and tasks. The Supervisor must have the ability to communicate effectively with all other departments, providing services to Veterans, Volunteers, Employees and Visitors to the Center. This position works to ensure standardization in processes and procedures in support of the safety and security of Center staff, Veteran residents, and Visitors. The Supervisor is expected to provide coaching and feedback as well as on-going training for Veteran Services Employees as well as keeping Director of Operations and Vice President of Operations and Facilities informed of all pertinent occurrences. This position is considered Essential Personnel and may be required to work during times of inclement weather and emergencies.
Job Responsibilities:
Understand, support, and promote the Mission of the Center and Veteran Services Department.
Lead, direct, and mentor Veteran Services Personnel.
Monitor, assess, document, and review job performance with employees.
Serve as concierge for Veteran complaints and issues and seek solutions.
Support a team focused on continuous improvement.
Coordinate and disseminate schedules to ensure appropriate staffing availability to meet all shift commitments.
Ensure a safe, secure environment which allows for the privacy, dignity and well-being of Veteran Residents.
In tandem with the Director of Operations, ensure the onboarding and training of new employees.
Coordinate transportation as requested and required.
Document, attend, and supervise medical, fire or police incidents and events; provide emergent mediation as required.
Initiate daily bed checks and census, as appropriate.
Assist in maintaining order and cleanliness of the transitional housing areas and the general facility.
Properly document all administrative information and ensure the highest standard of Veteran confidentiality is maintained.
Enforce all safety regulations and immediately address any safety hazards.
Keep the Director of Operations informed of all pertinent occurrences.
Ensure safety, fire and security tours are performed on a regular basis.
Attend to the needs of all those who frequent or telephone the Center, a model of "Respect, Excellence, Partnership
Other duties, as assigned.
Qualifications
Required Qualifications:
Self-motivated leader with the ability to function in a fast-paced environment without supervision.
Able to handle multiple complex tasks and priorities.
Excellent interpersonal skills (oral, written and presentation) needed to interact with all levels of internal personnel and external entities including management, visitors, employees and Veterans.
Strong analytical and investigative skills and being able to resolve Veteran conflicts.
High School Diploma or Equivalency.
CPR certified and CPI training are preferred.
Customer service experience required.
Essential Functions:
Basic computer skills, including email and familiarity with internet.
Dedicated team player and comfortable working in an open, highly collaborative, diverse environment with the willingness and desire to learn and grow within the organization.
Committed to a strong customer service philosophy.
Operate a combination radio and cellular telephone.
Navigate ten flights of stairs.
Lift or push weights up to fifty pounds.
$24 hourly 9d ago
Full Time Managing Supervisor/ Keyholder
Tapestry, Inc. 4.7
Assistant supervisor job in Kittery, ME
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Kate Spade New York is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.
Job Title: Supervisor Outlet
Primary Purpose:
The successful individual will leverage their proficiency in retail to…
Client & Service Expert:
Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.
Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
Ensure all associates complete the sales training program and develops strong product knowledge across all categories.
Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
Leadership Presence:
Achievement of personal sales goals.
Educate team on sales plans, personal sales goals, store stats and drives team to achieve them.
Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
Foster a team environment by creating a fun, competitive, inviting atmosphere.
Building Brand Equity:
Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
Ensure brand and operating standards are met to support brand consistency.
Ensure store presentation standards are achieved and maintained.
Operational Excellence:
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory.
Adherence to Kate Spade loss prevention policies and operational procedures.
The accomplished individual will possess...
Strong written and verbal communication skills
Detail oriented
Proactive ability to multi task and prioritize
An outstanding professional will have...
Minimum 2-3 years' experience in luxury goods or a comparable retail environment
College degree preferred
Prior luxury goods experience preferred
Physical requirements…
Available to work store schedule, as needed, including evenings and weekends
Standing for extended periods of time
Able to safely lift boxes up to 40 pounds
Comfortable climbing ladders
Our Competencies for All Employees
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Building Effective Teams: Blends people into teams when needed; creates strong morale
and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at ******************
Our Competencies for All Employees
* Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
* Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
* Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
* Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
* Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ******************************
Visit Kate Spade at ******************
Work Setup
BASE PAY RANGE $16.00 TO $24.00
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Req ID: 121883
$16-24 hourly 60d+ ago
Relationship Banking Supervisor
Banktalent HQ
Assistant supervisor job in Grafton, MA
We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Grafton Branch. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for - then come join us!
Position Overview
As a Relationship Banking Supervisor, you will be responsible for overseeing on-site operational excellence at the Branch. This includes operational compliance, internal controls and security policies and procedures. In addition, you will ensure compliance with all laws, regulations and Bank policies. You'll work alongside the retail Branch staff while also being a manager and mentor to them. In this role you will also be expected to be the model of what exceptional customer service looks like and help coach the other members of the team to reach these standards.
Primary Accountabilities
Assist manager in creating a branch sales culture, including a comprehensive understanding of the location sales plans and goals, including participation in business development and outreach.
Serve as customers' single point of contact on all UniBank products and services.
Oversee and audit operational procedures, which may include those for safe deposit, negotiable instruments, night deposits, etc.
May function as vault teller, responsible for distribution, verification and proof of vault cash.
Perform security function by opening and closing the bank and vault and ensuring overall safety and security on bank grounds.
Receive retail staff over and short reports to verify accuracy and to investigate problem areas. Take appropriate corrective action when warranted.
Assist the Branch manager with bank security and compliance obligations; specifically, compliance with state and federal laws within the scope of the position and ensure prominent display of required posters.
Supervise employees in the Bank's retail department. Carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws. This may include training; planning, assigning and directing work; performance and feedback reviews, rewarding and directing employees; addressing concerns and resolving issues.
Support the team by verifying transactions, signing checks, explaining procedures and providing overrides as necessary.
Participate and/or assist in the development of community and networking evens during business and non-business hours.
Manage in the absence of the Relationship Branch Manager.
Other duties as assigned.
Knowledge, Skills, Education and Work Experience
Associates degree or equivalent required, Bachelor's degree preferred
Minimum of 1 year in a supervisory role required
1-2 years of experience working in a retail environment required, retail banking preferred
Must have excellent verbal, math and customer service skills, possess clerical accuracy and be detail oriented
Demonstrated ability to handle challenging customer situations with poise and tact
Cash handling and customer service experience required
Ability to work a flexible schedule necessary
Willingness to direct and mentor others
Ability to travel to other Branch locations as needed
Participation in bank sponsored events during non-bank hours is required as needed
About UniBank
We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule.
We are unique. Unique to people. Unique to business. Unique to local government.
We are UniBank. Bank Different. Bank Unique.
This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements
UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated base hourly rate for this position is $25.00/hr to $35.00/hr. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
Participant in E-Verify
$25-35 hourly 5d ago
Patient Center Supervisor (Full-Time)
Avertest
Assistant supervisor job in Plainville, MA
Male Patient Center Supervisor (Full-Time) Pay: $25.00 per hour About Averhealth At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team.
Position Summary
The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.
Key Responsibilities
* Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
* Lead, coach, schedule, and support testing center staff
* Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
* Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
* Ensure accurate documentation, quality control, and timely reporting
* Address patient concerns professionally and promote a recovery-focused environment
Schedule
* Full-time: Typically between 35-40 hours per week
* Must have flexibility for varying shifts due to random testing needs
* Primary hours: Monday-Friday, 9:45am-6:15pm, with some weekend shifts (8:45am-12:15pm)
* Schedules are provided approximately one month in advance
What We Offer Full-Time Employees
* Medical, Dental, and Vision insurance
* Short- and Long-Term Disability
* Life insurance with employer contribution
* 401(k) with employer match
* Annual uniform reimbursement (scrubs)
* Instant access to earned wages - no waiting for payday
* Referral bonuses
* Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)
* 3 weeks of paid time off in your first year
* Supportive team culture and career growth opportunities - many of our leaders started in this role
Qualifications
* High school diploma or GED; additional education preferred
* Supervisory or team-lead experience (required)
* Strong communication, organization, and problem-solving abilities
* Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
* Comfortable working with biological specimens and standing for extended periods
* Must have reliable transportation and valid driver's license
Equal Opportunity Employer
Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.
$25-50 hourly 10d ago
Casino Service Supervisor (Minimum Four Games Preferred)
Encore Boston Harbor
Assistant supervisor job in Everett, MA
Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.
Job Description
Hourly Pay: $37.85 - $37.85
The Encore Boston Harbor Casino Supervisor is responsible for front line guest service on the casino floor in the table games area. This includes dealer supervision, game protection, ability to calculate average bets, assisting guests with various needs and enforcing all departmental procedures and state regulations. Key responsibility is to provide outstanding guest service and contribute to positive guest experience.
JOB RESPONSIBILITIES:
Adheres to as well as ensures all Encore Boston Harbor core values, property and department standards are implemented and applied.
Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
Delivers and maintains a maximum level of service.
Contributes to company-wide communication and best practices.
Keeps informed of all new developments within the department.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Greets and welcomes customers as they enter the gaming area.
Promotes exemplary guest service by demonstrating full knowledge of games in play, special events/activities, casino promotions and operation information.
Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures.
Assists guest needs by communication with customer service/beverage, transportation, VIP, etc.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.
Qualifications
JOB REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
High school degree or equivalent required. Hospitality or casino experience preferred.
Outstanding organizational and interpersonal skills, as well as excellent attention to detail.
Must have a minimum of 4 years experience in a regulated casino environment as a dealer / dual rate.
At least 3 years of supervisory experience preferred.
Requires a willingness to work beyond the boundaries of an average work day.
Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
Must possess a positive, “whatever it takes” attitude.
Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.
Work Environment:
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$37.9-37.9 hourly 14d ago
Patient Center Supervisor (Full-Time)
Averhealth 3.8
Assistant supervisor job in Boston, MA
Male Patient Center Supervisor (Full-Time)
Pay: $25.00 per hour
At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team.
Position Summary
The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.
Key Responsibilities
Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
Lead, coach, schedule, and support testing center staff
Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
Ensure accurate documentation, quality control, and timely reporting
Address patient concerns professionally and promote a recovery-focused environment
Schedule
Full-time: Typically between 35-40 hours per week
Must have flexibility for varying shifts due to random testing needs
Primary hours: Monday-Friday, 9:45am-6:15pm, with some weekend shifts (8:45am-12:15pm)
Schedules are provided approximately one month in advance
What We Offer Full-Time Employees
Medical, Dental, and Vision insurance
Short- and Long-Term Disability
Life insurance with employer contribution
401(k) with employer match
Annual uniform reimbursement (scrubs)
Instant access to earned wages - no waiting for payday
Referral bonuses
Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)
3 weeks of paid time off in your first year
Supportive team culture and career growth opportunities - many of our leaders started in this role
Qualifications
High school diploma or GED; additional education preferred
Supervisory or team-lead experience (required)
Strong communication, organization, and problem-solving abilities
Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
Comfortable working with biological specimens and standing for extended periods
Must have reliable transportation and valid driver's license
Equal Opportunity Employer
Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.
How much does an assistant supervisor earn in Lawrence, MA?
The average assistant supervisor in Lawrence, MA earns between $35,000 and $69,000 annually. This compares to the national average assistant supervisor range of $28,000 to $55,000.
Average assistant supervisor salary in Lawrence, MA
$49,000
What are the biggest employers of Assistant Supervisors in Lawrence, MA?
The biggest employers of Assistant Supervisors in Lawrence, MA are: