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Assistant supervisor jobs in Madison, WI

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  • Customer Technical Support Supervisor

    Johnson Fitness

    Assistant supervisor job in Cottage Grove, WI

    Under the direction of the Director of Customer Technical Support, the Customer Technical Support Supervisor will be responsible for and drive the performance of the Retail and/or Commercial Customer Technical Support (CTS) teams dedicated in serving our in-home and commercial customers in accordance with company policies and procedures. Responsibilities of the Supervisor include all elements of staff development including hiring, coaching, career pathing, and performance management in alignment with delivering outstanding customer experiences. Responsibilities • Arrive on time for schedule and be willing to put in extra time as needed to accomplish business goals • Interview, make hiring decisions, and manage ongoing performance of NASG agents serving support teams and queues • Coach and develop staff to help them achieve departmental and company goals • Support staff with personal development in preparation for career advancement • Monitor and drive individual staff performance and accountability in areas including schedule adherence, contacts, quality, etc. • Hold Monthly 1x1s with direct reports • Write and deliver Coaching Check-Ins • Resolve escalated customer issues as needed • Partner with NASG Training Coordinator to develop, implement and refine team training programs for new and experienced reps • Work collaboratively with the global Technical Content Management Team; assist in the review and continual improvement of service manuals and technical resources • Establish and maintain an open line of communication with sales staff • Meet frequently with quality engineering to spot trends and identify additional documentation needs • Responsible for the development and maintenance of the NASG Quality Assurance Program; driving behaviors consistent with a best-in-class customer experience • Facilitate monthly Quality Review Calibration meetings with Team Leads to drive consistency in the delivery of a best-in class customer experience • Facilitate weekly team meetings • Create programs and feedback loops to build team morale • Thinks critically to contribute to the ongoing continuous improvement of the department • Make effective decisions considering the impact to the customer and company • Participate in the strategic long-term planning process; provide insights for departmental success in coming years • Interact with a diverse group of employees and service providers, adjusting the style to accommodate different communication styles • In partnership department leadership, monitor phone/email/chat queues for volume and take action to adjust/maintain proper level of available reps vs. volume • Maintain understanding of departmental performance as compared to established goals and be able to articulate a clear story to Leadership and other business units • Develop plans for performance improvement when queues are not meeting KPIs • Responsible for ensuring accuracy of timecards and approving them in a timely manner • Special Projects as required • Leads by setting a positive professional example • Promote and maintain a strong team culture that drives morale and results • Maintain confidentiality Requirements Education: • Bachelor's degree or equivalent work experience required Experience: • 3-5 years' experience working in a multi-channel call center and customer service environment required, ideally in the fitness industry • Demonstrated experience in team leadership, coaching, and management of both local and remote team members • Experience driving KPI results with a customer service or support team Other Requirements: • Excellent written and verbal communications skills, especially as it relates to communicating with agents and customers • Experience with systems or programs such as Microsoft Office, SAP, CRM, customer service ticketing systems, phone systems, reporting analytics • Strong problem-solving and interpersonal skills • Self-motivated, task-oriented, organized, analytical, tech-savvy, enthusiastic, and able to work independently • Ability to work on site in rotation • Approximately 10% travel to attend training or meetings Skills The successful candidate should possess the following skills/attributes: • Exceptional communication skills, both on paper and in person • Excellent planning and organizational skills • Strong sense of initiative, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary • Flexibility and willingness to work in situations of flux and in a fast-paced environment • Performs work that is consistently accurate with demonstrated attention to detail • Resilience, positivity, assertiveness, and professionalism when dealing with situations of adversity • Unwavering attention to detail and commitment to world-class quality • Personal commitment to continuous improvement • Ability to resourcefully solve problems • Ability to manage stressful situations; be able to accept criticism, be cooperative, and maintain calm demeanor while dealing with escalated customers • Successfully manage effective interpersonal relationships with customers, vendors, and other departments • Able to follow tasks to completion in a timely manner without sacrificing quality • Great demeanor, ability to have fun, and interest in building a strong culture and high performing team • Likes to be challenged, willingness to learn Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: · Health & Dental Insurance · Company paid Life Insurance · 401(k) · Paid Time Off benefits · Product discounts · Wellness programs EOE/M/W/Vet/Disability #ZR
    $39k-74k yearly est. 8d ago
  • Facilities Services Supervisor (East Madison)

    Oakwood Village West 3.8company rating

    Assistant supervisor job in Madison, WI

    MISSION STATEMENT We are Called to serve a thriving community of seniors that live with dignity, connection and purpose. CORE VALUES Fully embraces a culture of hospitality and teamwork by living the Oakwood Core Values: * Compassion: We care deeply about the people we serve and the people we work with on a daily basis. We work together to help one another. * Faith: We have a commitment to remain true to the vision and mission of Oakwood. * Inclusion: We include everyone. We welcome opinions and strive to consider different perspectives to create fair, welcoming, and accessible experiences for all. * Integrity: We work to be transparent and fair. We act with honor and respect for our residents, their families, and our co-workers. * Dedication: We care about the people we serve and work with on a daily basis. We are dedicated to providing superior service to one another and our community. ESSENTIAL RESPONSIBILITIES (including but not limited to) of a Facilities Services Supervisor * Provides leadership, supervision, training, performance evaluation, and coaching to direct reports. * Conducts effective staff scheduling and payroll management functions, ensuring departmental 24/7 on-call coverage for emergency calls. * Collaborates with Facility Services Manager to ensure: * computerized maintenance management system and associated workflows, including development of and adherence to preventative maintenance schedules. * facility-related compliance and required documentation for CMS and state regulations and life safety code. * effective budget management. * Ensures uninterrupted operation of building systems. * Ensures a high level of customer services and quality outcomes for customers. ESSENTIAL QUALIFICATIONS of a Facilities Services Supervisor * Knowledge of facilities operations, HVAC and equipment maintenance practices for electrical, plumbing and mechanical operations. * Exercises good judgment and makes sound decisions including ability to prioritize. * Knowledge of federal and state regulations related to maintenance operations of healthcare facilities. * Demonstrated willingness to learn skills related to the job and ability to develop those skills to assure quality of services at Oakwood. * Handles confidential information. * Effectively communicates with both staff members and residents. * Willing and able to accept flexibility in work schedule. * Possession of a valid driver's license. * Basic computer skills i.e. Microsoft Office applications. EXPERIENCE, EDUCATION, AND/OR TRAINING * At least 3 years of facility services experience or supervisory experience required. * Bachelor, Associates or Technical degree, preferred.
    $33k-50k yearly est. 37d ago
  • Supervisor Coding

    Highmark Health 4.5company rating

    Assistant supervisor job in Madison, WI

    Primarily responsible for assisting the Coding Manager within the Coding Department. Assists in the management of daily operational processes, including: optimization of work assignments, timekeeping and supervision responsibilities of team, providing technical expertise for coding content and functions within the department. The supervisor is responsible for the analysis and assessment of data relating to coding. Acting as an internal consultant, the supervisor provides essential quality reports, advice and improvement recommendations to management along all service lines. Identifies work flow issues and solutions, training needs, works special projects, resolves claim/account issues and technical problems and communicates/escalates root cause issues as appropriate. Works closely with the Coding Manager to provide accurate, critical information for identification of areas needing immediate attention to improve revenue results. Monitors daily workflow, reassigns work as needed and monitors staff productivity as required to achieve key revenue cycle performances indicators. This supervisor will facilitate a climate of teamwork. **ESSENTIAL RESPONSIBILITIES:** + Supervises coders. Assists with training new staff, counsels staff on performance and assists with managing workload goals and standards of performance. (25%) + Assists coding manager with scheduling, payroll, work queue assignment, and physician education. (25%) + Assists with production coding when and where needed. (20%) + Builds strong relations and facilitates productive communication between key stakeholders and core support departments. Collaborates with others to develop and implement action plans to resolve errors. (10%) + Organizes, delegates, monitors and measures special projects to ensure they are completed timely and accurately. (10%) + Identifies, quantifies and monitors account detail or workflow processes for barriers. Makes process improvements or initiates courses of action for problem resolution. (10%) + Performs other duties as assigned or required. **QUALIFICATIONS** **Minimum** + Associates Degree in a Health Information related field or 4 years of experience in lieu of Associate's degree + 3 years experience as a production coder related to the coding team being supervised which includes assigning ICD-10-CM codes, ICD-10-PCS codes (inpatient), CPT/HCPCS codes. + Excellent organizational and project management skills + 1 year in a leadership type role or a similar role in oversight of staff and/or processes + Professional Coding Certification **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $30.10 **Pay Range Maximum:** $46.65 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J272889
    $30.1-46.7 hourly 22d ago
  • Customer Technical Support Supervisor

    Johnson Health Tech 4.1company rating

    Assistant supervisor job in Cottage Grove, WI

    Under the direction of the Director of Customer Technical Support, the Customer Technical Support Supervisor will be responsible for and drive the performance of the Retail and/or Commercial Customer Technical Support (CTS) teams dedicated in serving our in-home and commercial customers in accordance with company policies and procedures. Responsibilities of the Supervisor include all elements of staff development including hiring, coaching, career pathing, and performance management in alignment with delivering outstanding customer experiences. Responsibilities * Arrive on time for schedule and be willing to put in extra time as needed to accomplish business goals * Interview, make hiring decisions, and manage ongoing performance of NASG agents serving support teams and queues * Coach and develop staff to help them achieve departmental and company goals * Support staff with personal development in preparation for career advancement * Monitor and drive individual staff performance and accountability in areas including schedule adherence, contacts, quality, etc. * Hold Monthly 1x1s with direct reports * Write and deliver Coaching Check-Ins * Resolve escalated customer issues as needed * Partner with NASG Training Coordinator to develop, implement and refine team training programs for new and experienced reps * Work collaboratively with the global Technical Content Management Team; assist in the review and continual improvement of service manuals and technical resources * Establish and maintain an open line of communication with sales staff * Meet frequently with quality engineering to spot trends and identify additional documentation needs * Responsible for the development and maintenance of the NASG Quality Assurance Program; driving behaviors consistent with a best-in-class customer experience * Facilitate monthly Quality Review Calibration meetings with Team Leads to drive consistency in the delivery of a best-in class customer experience * Facilitate weekly team meetings * Create programs and feedback loops to build team morale * Thinks critically to contribute to the ongoing continuous improvement of the department * Make effective decisions considering the impact to the customer and company * Participate in the strategic long-term planning process; provide insights for departmental success in coming years * Interact with a diverse group of employees and service providers, adjusting the style to accommodate different communication styles * In partnership department leadership, monitor phone/email/chat queues for volume and take action to adjust/maintain proper level of available reps vs. volume * Maintain understanding of departmental performance as compared to established goals and be able to articulate a clear story to Leadership and other business units * Develop plans for performance improvement when queues are not meeting KPIs * Responsible for ensuring accuracy of timecards and approving them in a timely manner * Special Projects as required * Leads by setting a positive professional example * Promote and maintain a strong team culture that drives morale and results * Maintain confidentiality Requirements Education: * Bachelor's degree or equivalent work experience required Experience: * 3-5 years' experience working in a multi-channel call center and customer service environment required, ideally in the fitness industry * Demonstrated experience in team leadership, coaching, and management of both local and remote team members * Experience driving KPI results with a customer service or support team Other Requirements: * Excellent written and verbal communications skills, especially as it relates to communicating with agents and customers * Experience with systems or programs such as Microsoft Office, SAP, CRM, customer service ticketing systems, phone systems, reporting analytics * Strong problem-solving and interpersonal skills * Self-motivated, task-oriented, organized, analytical, tech-savvy, enthusiastic, and able to work independently * Ability to work on site in rotation * Approximately 10% travel to attend training or meetings Skills The successful candidate should possess the following skills/attributes: * Exceptional communication skills, both on paper and in person * Excellent planning and organizational skills * Strong sense of initiative, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary * Flexibility and willingness to work in situations of flux and in a fast-paced environment * Performs work that is consistently accurate with demonstrated attention to detail * Resilience, positivity, assertiveness, and professionalism when dealing with situations of adversity * Unwavering attention to detail and commitment to world-class quality * Personal commitment to continuous improvement * Ability to resourcefully solve problems * Ability to manage stressful situations; be able to accept criticism, be cooperative, and maintain calm demeanor while dealing with escalated customers * Successfully manage effective interpersonal relationships with customers, vendors, and other departments * Able to follow tasks to completion in a timely manner without sacrificing quality * Great demeanor, ability to have fun, and interest in building a strong culture and high performing team * Likes to be challenged, willingness to learn Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: * Health & Dental Insurance * Company paid Life Insurance * 401(k) * Paid Time Off benefits * Product discounts * Wellness programs EOE/M/W/Vet/Disability #ZR
    $39k-50k yearly est. 7d ago
  • Supervisor, Healthcare Services

    Molina Healthcare 4.4company rating

    Assistant supervisor job in Madison, WI

    JOB DESCRIPTION Job SummaryLeads and supervises multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties - Assists in implementing health management, care management, utilization management, behavioral health and other program activities in accordance with regulatory, contract standards and accreditation compliance. - Functions as a "hands-on" supervisor, assisting with assessing and evaluation of systems, day-to-day operations and efficiency of operations/services. - Assists in the coordination of orienting and training staff to ensure maximum efficiency and productivity, program implementation, and service excellence. - Trains and supports team members to ensure high-risk, complex members are adequately supported. - Assists with staff performance appraisals, ongoing monitoring of performance, and application of protocols and guidelines. - Collaborates with and keeps healthcare services leadership apprised of operational issues, staffing, resources, system and program needs. - Assists with coordination and reporting of department statistics and ongoing client reports, as assigned. - Local travel may be required (based upon state/contractual requirements). Required Qualifications- At least 5 years health care experience, and at least 2 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience. r equivalent combination of relevant education and experience. - Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Master of Social Work (LMSW). Clinical licensure and/or certification required ONLY if required by state contract, regulation or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice. - Ability to manage conflict and lead through change. - Operational and process improvement experience. - Strong written and verbal communication skills. - Working knowledge of Microsoft Office suite. - Ability to prioritize and manage multiple deadlines. - Excellent organizational, problem-solving and critical-thinking skills. Preferred Qualifications - Registered Nurse (RN). License must be active and unrestricted in state of practice. - Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification. - Medicaid/Medicare population experience. - Clinical experience. - Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $77,969 - $155,508 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
    $78k-155.5k yearly 7d ago
  • Assistant Supervisor

    Colony Brands 4.4company rating

    Assistant supervisor job in Janesville, WI

    Colony Brands is a family owned and privately held company with 100 years of rich history. Our Janesville facility located at 200 West Venture Drive is responsible for the assembly and storage of our food gift packs. If you would like to see the products you will be working with we would like to invite you to take a look at our website ******************** Along with a consistent work schedule our operations provide clean, friendly and fun environment, weekly paychecks, product discounts and an award winning safety culture. If this seems like a company for you, APPLY NOW! Our Assistant Supervisors will assist in supervising the day to day operations and its temporary workforce.
    $30k-39k yearly est. 60d+ ago
  • Supervisor, Deal Management

    Cardinal Health 4.4company rating

    Assistant supervisor job in Madison, WI

    **_What Revenue Management contributes to Cardinal Health_** Revenue Management is responsible for developing, communicating, and leading the execution of market strategy and profitability optimization through pricing and value-capture activities at both the strategic and tactical levels. The group uses modeling and analytics to create pricing strategies for our products and distribution services. Deal Management owns the deal process, including collaborating with sales to translate offer strategy into a customer-specific deal strategy and pricing, facilitating the deal approval process and related governance, and financial modeling of deal economics across a variety of scenarios. This job family is also responsible for validating our contracts have the appropriate terms and conditions prior to finalizing the relationship. **_Responsibilities_** + Collaborate effectively across functions in Marketing, Sales, Operations, and Finance to develop pricing and incentive strategies and models, in response to customer RFP and other proposal requests + Extract, manipulate, and prepare data and information from multiple sources and leverage findings to develop and recommend pricing strategies + Effectively communicate data, information, and findings on market pricing intelligence, pricing analytics and pricing recommendations to the Marketing and Sales teams + Create financial models, applying pricing analytics and other financial components related to the deal + Communicate with Senior Leadership to facilitate questions and discussions related to the deal models to gain approval + Communicate key pricing and incentive insights and recommendations, while driving consensus and being comfortable when challenged + Understanding product and category strategy, financial objectives, and pricing expectations + Ability to grasp economic concepts (especially P&L statements), commercial processes, systems, and controls + Managing the execution of a variety of price initiatives and ad-hoc analysis as needed to support business opportunities **Qualifications** + Bachelor's degree in related field, preferred, or equivalent work experience, preferred + 3+ years' experience in related field, preferred **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations or business staff + Administers and exercises policies and procedures + Ensures employees operate within guidelines + Works on complex projects of large scope + Develops innovative solutions to wide range of difficult problems + Decisions have a direct impact to work unit operations and customers + Frequently interacts with subordinates, customers, and peer groups at various management level **Anticipated salary range:** $80,900 - $103,950 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 2/1/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $80.9k-104k yearly 11d ago
  • Service Supervisor

    Fabick Cat 4.2company rating

    Assistant supervisor job in Madison, WI

    Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit ************************* Why Work For Us! At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package. Responsibilities: * Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer address. * Determines staff hours, number of personnel, and parts and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices. * Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance work according to workers' knowledge, experience, and repair capabilities on specific types of products. * Arranges for transportation of machines and equipment to customer's location for repairs or from customer's location to shop for repairs that cannot be performed on premises. * Keeps records of work hours and parts utilized and work performed for each service call. * Requisitions replacement parts and supplies. * Counsel employees about work-related issues and assist employees to correct job-skill deficiencies. * Monitor employees' work levels and review work performance. * Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules. * Investigate accidents and injuries, and prepare reports of findings. * Compile operational and personnel records, such as time and production records, inventory data, repair and maintenance statistics, and test results. * Performs any and all duties as assigned. Qualifications: * Bachelor's degree in Business Management or related business field is preferred, but not required. * Three to seven years of service experience is required. * 5 plus years in supervision, preferably supervising technicians. * Excellent written and oral communication skills are required. * Proficiency in Microsoft Word, Excel and other business software applications is required. * The ability to maintain a high degree of confidentiality is required. Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds. Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
    $42k-54k yearly est. 19d ago
  • PREMIUM CULINARY SUPERVISOR - Camp Randall & Kohl Center

    Compass Group USA Inc. 4.2company rating

    Assistant supervisor job in Madison, WI

    Levy Sector PREMIUM CULINARY SUPERVISOR - Camp Randall & Kohl Center Pay Range: $22 to $25 From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: ****************************************** Job Summary Summary: As a Premium Culinary Supervisor with Levy at UW - Madison, you will directly lead food-service associates to ensure that all premium culinary operations run smoothly, efficiently, and in compliance with company policies, procedures, and applicable laws. You will play a vital role in maintaining high food quality, safety standards, and an exceptional dining experience for our VIP guests while leading a talented team of culinary professionals. Essential Duties and Responsibilities: * Lead and Supervise Staff: Train, assign, and direct the work of food-service associates, providing feedback and performance appraisals. Address employee concerns and resolve any issues that may arise. * Inventory & Purchasing Management: Advise management on purchasing needs, ensuring the inventory is well-stocked while focusing on minimizing waste and preventing product shortages. * Quality Control: Use approved food recipes and production standards to guarantee consistent quality, optimal serving temperatures, and proper portion control in every dish. * Equipment Maintenance: Ensure kitchen equipment is operated safely and cleaned thoroughly after each use in accordance with department guidelines. * Food Storage & Rotation: Follow proper food storage, labelling, and dating procedures. Maintain established food rotations to reduce waste and minimize spoilage. * HACCP Compliance: Strictly adhere to HACCP (Hazard Analysis Critical Control Point) guidelines to ensure food safety and maintain a high-quality food supply. * Customer Interaction: Remain present during meal periods to receive direct feedback from customers, assisting in meal service and addressing any comments or concerns promptly. * Additional Duties: Perform other tasks as needed to support the overall success of kitchen operations and ensure a smooth workflow. Qualifications: * Leadership Experience: Previous leadership experience is required, with the ability to supervise and inspire a team in a fast-paced environment. * Culinary Expertise: Prior experience in a culinary role is required, with a strong understanding of kitchen operations and food preparation standards. * Certifications: Must have or be willing to complete ServSafe Food Handler Certification and Alcohol Safety Certification. * Physical Ability: Ability to lift and move 20-40 lbs of kitchen supplies or ingredients. * High-Volume Experience: Comfortable working in a high-volume kitchen environment, ensuring efficiency during peak times. Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates of Levy are offered many fantastic benefits. * Instapay (early access to your wages) and high interest savings both through the EVEN app * Associate Shopping Program * Health and Wellness Program * Discount Marketplace * Employee Assistance Program Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
    $22-25 hourly 29d ago
  • Contact Center Supervisor - SME

    ASM Research, An Accenture Federal Services Company

    Assistant supervisor job in Madison, WI

    Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families. + Hires, trains, coaches, counsels, and evaluates the performance of direct reports + Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service + Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures + Facilitates and participates in staff training + Participates in staff meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions + Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained **Minimum Qualifications** + Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred. + Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable **Other Job Specific Skills** + Must be a U.S. Citizen + Knowledge of mandated procedures for child and elder abuse situations + Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults + Exceptional written and verbal communication skills + Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm + Excellent organization and time management skills + Comply with all HIPAA regulations + Ability to obtain a Public Trust clearance **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. **Physical Requirements** The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $62,200 - $96,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $62.2k-96k yearly 60d+ ago
  • Consumer Complaint Supervisor

    State of Wisconsin

    Assistant supervisor job in Madison, WI

    This position coordinates the statewide consumer information hotline and complaint intake activities of the state's consumer protection program. The position also manages the Wisconsin No Call telephone solicitor registration program; including supervision of registration staff and oversight of the annual registration and renewal of telephone solicitors. With the bureau director, this position sets operation and program goals and objectives for the Information and Education Unit. This position works with the public, organizations and regulated industries to provide information about state and federal consumer protection laws. Responsibilities include: supervision of the consumer protection Information and Education Unit; maintenance of written informational materials and the consumer protection website; and development and maintenance of the Hotline's Interactive Voice Recording (IVR) system for the bureau. Full Position Description Salary Information The classification of this position is Consumer Complaint Supervisor, which is in schedule-range 81-03 with a starting pay between $35.00 - $42.00 per hour ($72,800 - $87,360 annually) based on qualifications. This position is not represented by a collective bargaining unit. A 12-month probationary period is required. Pay for current state employees will be set in accordance with the State Compensation Plan at the time of hire. Job Details At DATCP, we strive to deliver efficient and effective programs and services to Wisconsin agriculture, consumers, and businesses. The Department has numerous on-the-job training (OJT) opportunities, unique to each Bureau. These OJT opportunities include direct experience and practice through collaboration with co-workers/supervisor, peer mentoring, and job-specific training modules. Conditions of Employment: DATCP does not sponsor work visas. Any appointment made will be contingent on the selected applicant being able to provide documentation of eligibility to work in the United States. A criminal background check will be performed on the selected applicant prior to an offer of employment. Possession of a valid driver's license or the ability to provide one's own transportation for work purposes, is required. Travel is required for off-site meetings approximately twice per year. Qualifications Minimally qualified candidates will have each of the following: * Experience directing, auditing or guiding the work of others * Experience serving as a program or technical expert providing consultation related to internal compliance, state and/or federal regulations, statues, and/or laws * Experience developing and reviewing informational materials for publication and/or dissemination In addition to the minimum qualifications above, highly qualified candidates will have two or more of the following: * Experience formally supervising staff (resolving conflict, coaching, evaluating employee performance, hiring, discipline, assigning work, etc.) * Experience with program planning (managing program objectives or priorities, program evaluation, etc.) * Experience leading or managing business units primarily responsible for responding to consumer calls and emails How To Apply If viewing this posting on an external site (such as indeed.com, etc.), please visit Wisc.Jobs and search for this Job ID: # 19436 to complete your application for this posting. DATCP is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. For complete information on veterans hiring programs that may benefit you, please visit the Employment page on WDVA's website. To be considered for this position, you will need to create an account (if you don't already have one) and apply online via the "Apply for Job" button listed on the top right of the job posting page. You will be required to upload a current resume and a letter of qualifications that clearly describes your qualifications and experience as they relate to the qualifications listed in this job posting. Review the applicant resources, including tips on how to write a resume and letter of qualifications. Submitted application materials will be evaluated by one or more job experts. Candidates who are deemed eligible will be invited to participate in the next step of the selection process, starting with those candidates who are deemed most qualified. For general Wisc.Jobs user information and technical assistance, please check the Frequently Asked Questions. Please address questions regarding the application process to Varinderjit Kaur at *******************************. Deadline to Apply The deadline to apply for this position is 11:59 p.m. on January 2, 2026.
    $72.8k-87.4k yearly 1d ago
  • Food/Consumables Team Supervisor

    Wal-Mart 4.6company rating

    Assistant supervisor job in Dodgeville, WI

    Why is Walmart America's leading grocery store? Our customers tell us one of the biggest reasons is our hard-working and happy-to-help fresh food and grocery associates. Join our food and grocery team and you will make important decisions about the quality of fruit and vegetables our customers eat and feed to their families. * Work in our deli and you'll be on the frontlines of customer service--your smile can make the difference between a good shopping experience and a great one. * In our bakery--you'll help a family have a great meal. You won't just decorate cakes--you'll help customers celebrate special moments. * Work in our dry grocery department and you will ensure customers find the items they are looking for. No matter which fresh food or grocery area you work in, there are similarities in all departments. These include detailed cleaning of the shelves and department, checking and maintaining temperature control, verifying dates, and disposing of lesser quality food products. If you have a passion or experience with fresh food or grocery, this is the job for you.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. * The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
    $47k-66k yearly est. 2d ago
  • Regional Supervisor

    Baskin-Robbins 4.0company rating

    Assistant supervisor job in Beloit, WI

    We are currently hiring experienced, professional, growth-seeking restaurant Regional Supervisors throughout Wisconsin, Minnesota, and Michigan! Our Dunkin' / Baskin-Robbins Regional Supervisors oversee the operations, safety, systems, growth and development of our employees and business for a region of five to eight restaurants. Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin' Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable Certified Regional Supervisor through our paid, internal training program in six months and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified Regional Supervisors… …Are Set-Up to Be Successful, Long-Term: We train our Regional Supervisors to first understand how to lead and operate a single restaurant successfully, then move them, gradually, to oversee more locations. All Managerial hires start with the title "Management Trainee". We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility. As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, General Manager Certification, Multi-Unit Manager Certification, and Regional Supervisor Certification), in addition to any bonuses they may earn through regular restaurant results / metric achievements. Your timeline for training completion will vary, based on your training focus and proven ability to lead a successful, profitable restaurant. …Are Offered Competitive Compensation: * Base Pay: Certified Regional Supervisors' base pay starts at $60K per year. * Monthly Bonus: Regional Supervisors can earn up to an additional $1,600 per month hitting regular metric objectives. * Additional Bonus: When Regional Supervisor Area locations consistently hit our four greatest metrics, they can earn an additional $100 per week! * Year-End Bonuses: We award bonuses based on profit realized at year-end. * Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals. * Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site. * Several Other Merit-Based Bonuses! …Are Eligible for a NUMBER of Benefits: * Health Benefits (health, dental, and vision)* * 401k and 401K matching* * Short- and Long-Term Disability* * Flexible Spending Account* * Life Insurance* * Paid time off* * Paid training * Eligibility requirements …Are Eligible for Other Company Perks, Programs, and Advancement: * Use of Company Automobile (clean driving record permitting) * Use of Company Phone * Use of Company Laptop * Certified Regional Supervisors are eligible to advance into our Company Director Training Program and move to the next step of building their career at TMart! * Scholarship Opportunities (up to $3,000 per employee per year) * Flexible Schedules * Employee Assistance Program * Employee Discounts * Annual Apparel Gifts * Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: * Coaching and developing Restaurant Managers to effectively manage a singular restaurant. This includes the training and development of their knowledge and understanding of general business operations, financials, people development, staffing, problem-solving, safety and security, cleanliness, maintenance, follow-up, applicable laws, and compliance. Creates and executes effective action plans when objectives are not met and ensures correction of underperforming individuals / teams. * Communicating and confirming understanding of company goals, expectations, and initiatives to Restaurant Mangers. Ensuring communication is delivered, as needed, from Restaurant Managers to all required employees. Engaging the appropriate follow-up to see those goals, expectations and initiatives are realized. * Leading and developing high-performing Management Team Members by overseeing consistent recruitment selection, onboarding, training, mentoring, performance management, and ongoing professional development by providing training tools, honest feedback, coaching and support of personal and professional goals. * Promoting an environment where there is a sense of urgency to satisfy guests. Taking all proactive and reactive actions necessary to keep the guest service platform, location-specific needs, and feedback communicated and addressed. * Having systems and processes in place to confirm completion of regular reporting and all necessary tasks by all restaurants to ensure compliance of Company, Brand, State, and Federal requirements, as well as operational success. * Identifying and resolving issues in a timely manner. Identifying root cause of problems and guides the Restaurant Manager to implement solutions to prevent them from recurring. Using information at hand to make decisions and empowers others to make decisions as well. * Understanding and evaluating competition and applying expertise to address business opportunities. Oversees effective execution of all marketing requirement needs, initiatives, and product launches. * Communicating results, recognizing top performance, sharing best practices, and encouraging a collaborative, celebratory environment within the Area. * Ensures compliance with applicable laws within district, including Federal, State, and local labor laws. This position DOES have flexible hours, but Regional Supervisors must be available to work any shift that is required which includes all shifts, holidays, and weekends. Key Competencies: * FIVE YEARS previous leadership experience in retail, restaurant or hospitality management IS REQUIRED. * Must have a strong understanding of company financials and how to influence and ensure consistent, positive change in key restaurant metrics. * Organization and effective follow-up with teams is essential for success. * Produces professional and clear, concise communication (both written and spoken). * Demonstrates honesty, integrity, clean image, and a positive influence. * Identify, attract, recruit, and retain individuals with leadership and managerial talent. * Exercises good time-management and problem-solving. * All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee. ","identifier":{"@type":"PropertyValue","name":"Job ID","value":"10727552"},"date Posted":"2025-09-18T10:58:13.412636+00:00","employment Type":["FULL_TIME"],"hiring Organization":{"@type":"Organization","name":"Baskin Robbins","same As":"https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_***********22/***********22.png"},"job Location":[{"@type":"Place","address":{"@type":"PostalAddress","street Address":"2760 S Prairie Ave","address Locality":"Beloit","address Region":"WI","postal Code":"53511","address Country":"US"}}],"base Salary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"min Value":0,"max Value":0,"unit Text":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer * Careers Overview * Working at Baskin-Robbins * Culture * Benefits & Perks * Training & Development Dunkin's cup * Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close * Careers Home * Working at Baskin-Robbins * Culture * Benefits & Perks * Training & Development * Purpose and Values * Search Careers Back Regional Supervisor
    $60k yearly 60d+ ago
  • Facilities Services Supervisor (East Madison)

    Oakwood Village Univ Woods Homes, Inc. 3.8company rating

    Assistant supervisor job in Madison, WI

    Job Description MISSION STATEMENT We are Called to serve a thriving community of seniors that live with dignity, connection and purpose. CORE VALUES Fully embraces a culture of hospitality and teamwork by living the Oakwood Core Values: Compassion: We care deeply about the people we serve and the people we work with on a daily basis. We work together to help one another. Faith: We have a commitment to remain true to the vision and mission of Oakwood. Inclusion: We include everyone. We welcome opinions and strive to consider different perspectives to create fair, welcoming, and accessible experiences for all. Integrity: We work to be transparent and fair. We act with honor and respect for our residents, their families, and our co-workers. Dedication: We care about the people we serve and work with on a daily basis. We are dedicated to providing superior service to one another and our community. ESSENTIAL RESPONSIBILITIES (including but not limited to) of a Facilities Services Supervisor Provides leadership, supervision, training, performance evaluation, and coaching to direct reports. Conducts effective staff scheduling and payroll management functions, ensuring departmental 24/7 on-call coverage for emergency calls. Collaborates with Facility Services Manager to ensure: computerized maintenance management system and associated workflows, including development of and adherence to preventative maintenance schedules. facility-related compliance and required documentation for CMS and state regulations and life safety code. effective budget management. Ensures uninterrupted operation of building systems. Ensures a high level of customer services and quality outcomes for customers. ESSENTIAL QUALIFICATIONS of a Facilities Services Supervisor Knowledge of facilities operations, HVAC and equipment maintenance practices for electrical, plumbing and mechanical operations. Exercises good judgment and makes sound decisions including ability to prioritize. Knowledge of federal and state regulations related to maintenance operations of healthcare facilities. Demonstrated willingness to learn skills related to the job and ability to develop those skills to assure quality of services at Oakwood. Handles confidential information. Effectively communicates with both staff members and residents. Willing and able to accept flexibility in work schedule. Possession of a valid driver's license. Basic computer skills i.e. Microsoft Office applications. EXPERIENCE, EDUCATION, AND/OR TRAINING At least 3 years of facility services experience or supervisory experience required. Bachelor, Associates or Technical degree, preferred.
    $33k-50k yearly est. 8d ago
  • Customer Technical Support Supervisor

    Johnson Health Tech Companies 4.1company rating

    Assistant supervisor job in Cottage Grove, WI

    Job DescriptionDescription: Under the direction of the Director of Customer Technical Support, the Customer Technical Support Supervisor will be responsible for and drive the performance of the Retail and/or Commercial Customer Technical Support (CTS) teams dedicated in serving our in-home and commercial customers in accordance with company policies and procedures. Responsibilities of the Supervisor include all elements of staff development including hiring, coaching, career pathing, and performance management in alignment with delivering outstanding customer experiences. Responsibilities •Arrive on time for schedule and be willing to put in extra time as needed to accomplish business goals •Interview, make hiring decisions, and manage ongoing performance of NASG agents serving support teams and queues •Coach and develop staff to help them achieve departmental and company goals •Support staff with personal development in preparation for career advancement •Monitor and drive individual staff performance and accountability in areas including schedule adherence, contacts, quality, etc. •Hold Monthly 1x1s with direct reports •Write and deliver Coaching Check-Ins •Resolve escalated customer issues as needed •Partner with NASG Training Coordinator to develop, implement and refine team training programs for new and experienced reps •Work collaboratively with the global Technical Content Management Team; assist in the review and continual improvement of service manuals and technical resources •Establish and maintain an open line of communication with sales staff •Meet frequently with quality engineering to spot trends and identify additional documentation needs •Responsible for the development and maintenance of the NASG Quality Assurance Program; driving behaviors consistent with a best-in-class customer experience •Facilitate monthly Quality Review Calibration meetings with Team Leads to drive consistency in the delivery of a best-in class customer experience •Facilitate weekly team meetings •Create programs and feedback loops to build team morale •Thinks critically to contribute to the ongoing continuous improvement of the department •Make effective decisions considering the impact to the customer and company •Participate in the strategic long-term planning process; provide insights for departmental success in coming years •Interact with a diverse group of employees and service providers, adjusting the style to accommodate different communication styles •In partnership department leadership, monitor phone/email/chat queues for volume and take action to adjust/maintain proper level of available reps vs. volume •Maintain understanding of departmental performance as compared to established goals and be able to articulate a clear story to Leadership and other business units •Develop plans for performance improvement when queues are not meeting KPIs •Responsible for ensuring accuracy of timecards and approving them in a timely manner •Special Projects as required •Leads by setting a positive professional example •Promote and maintain a strong team culture that drives morale and results •Maintain confidentiality Requirements: Education: • Bachelor's degree or equivalent work experience required Experience: •3-5 years' experience working in a multi-channel call center and customer service environment required, ideally in the fitness industry •Demonstrated experience in team leadership, coaching, and management of both local and remote team members •Experience driving KPI results with a customer service or support team Other Requirements: •Excellent written and verbal communications skills, especially as it relates to communicating with agents and customers •Experience with systems or programs such as Microsoft Office, SAP, CRM, customer service ticketing systems, phone systems, reporting analytics •Strong problem-solving and interpersonal skills •Self-motivated, task-oriented, organized, analytical, tech-savvy, enthusiastic, and able to work independently •Ability to work on site in rotation •Approximately 10% travel to attend training or meetings Skills The successful candidate should possess the following skills/attributes: •Exceptional communication skills, both on paper and in person •Excellent planning and organizational skills •Strong sense of initiative, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary •Flexibility and willingness to work in situations of flux and in a fast-paced environment •Performs work that is consistently accurate with demonstrated attention to detail •Resilience, positivity, assertiveness, and professionalism when dealing with situations of adversity •Unwavering attention to detail and commitment to world-class quality •Personal commitment to continuous improvement •Ability to resourcefully solve problems •Ability to manage stressful situations; be able to accept criticism, be cooperative, and maintain calm demeanor while dealing with escalated customers •Successfully manage effective interpersonal relationships with customers, vendors, and other departments •Able to follow tasks to completion in a timely manner without sacrificing quality •Great demeanor, ability to have fun, and interest in building a strong culture and high performing team •Likes to be challenged, willingness to learn Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: · Health & Dental Insurance · Company paid Life Insurance · 401(k) · Paid Time Off benefits · Product discounts · Wellness programs EOE/M/W/Vet/Disability #ZR
    $39k-50k yearly est. 7d ago
  • Supervisor, Healthcare Services

    Molina Healthcare Inc. 4.4company rating

    Assistant supervisor job in Madison, WI

    JOB DESCRIPTION Job SummaryLeads and supervises multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties * Assists in implementing health management, care management, utilization management, behavioral health and other program activities in accordance with regulatory, contract standards and accreditation compliance. * Functions as a "hands-on" supervisor, assisting with assessing and evaluation of systems, day-to-day operations and efficiency of operations/services. * Assists in the coordination of orienting and training staff to ensure maximum efficiency and productivity, program implementation, and service excellence. * Trains and supports team members to ensure high-risk, complex members are adequately supported. * Assists with staff performance appraisals, ongoing monitoring of performance, and application of protocols and guidelines. * Collaborates with and keeps healthcare services leadership apprised of operational issues, staffing, resources, system and program needs. * Assists with coordination and reporting of department statistics and ongoing client reports, as assigned. * Local travel may be required (based upon state/contractual requirements). Required Qualifications• At least 5 years health care experience, and at least 2 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience. r equivalent combination of relevant education and experience. * Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Master of Social Work (LMSW). Clinical licensure and/or certification required ONLY if required by state contract, regulation or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice. * Ability to manage conflict and lead through change. * Operational and process improvement experience. * Strong written and verbal communication skills. * Working knowledge of Microsoft Office suite. * Ability to prioritize and manage multiple deadlines. * Excellent organizational, problem-solving and critical-thinking skills. Preferred Qualifications * Registered Nurse (RN). License must be active and unrestricted in state of practice. * Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification. * Medicaid/Medicare population experience. * Clinical experience. * Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $77,969 - $155,508 / ANNUAL * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
    $78k-155.5k yearly 8d ago
  • Service Supervisor

    Fabick Cat 4.2company rating

    Assistant supervisor job in Madison, WI

    Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit ************************* Why Work For Us! At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package. Responsibilities: Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer address. Determines staff hours, number of personnel, and parts and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices. Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance work according to workers' knowledge, experience, and repair capabilities on specific types of products. Arranges for transportation of machines and equipment to customer's location for repairs or from customer's location to shop for repairs that cannot be performed on premises. Keeps records of work hours and parts utilized and work performed for each service call. Requisitions replacement parts and supplies. Counsel employees about work-related issues and assist employees to correct job-skill deficiencies. Monitor employees' work levels and review work performance. Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules. Investigate accidents and injuries, and prepare reports of findings. Compile operational and personnel records, such as time and production records, inventory data, repair and maintenance statistics, and test results. Performs any and all duties as assigned.
    $42k-54k yearly est. 11h ago
  • CLUBS&BAR SUPERVISOR- Camp Randall&Kohl Center

    Compass Group, North America 4.2company rating

    Assistant supervisor job in Madison, WI

    Levy Sector ** CLUBS & BAR SUPERVISOR- Camp Randall & Kohl Center **Pay Range** : $18- $20 From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. **For more information on what we are about as a company, check us out by following the link below:** ********************************************** **Job Summary** Join a dynamic and exciting team as the **Clubs & Bar Supervisor** with Levy at the University of Wisconsin-Madison! This role offers a unique opportunity to work across three iconic venues - Kohl Center, University Ridge Golf Course, and Camp Randall Stadium - and play a key part in delivering an exceptional experience for guests. If you're an experienced leader in the food and beverage industry with a passion for hospitality, this is the perfect role for you. **Key Responsibilities:** + Lead the daily food and beverage operations before, during, and after all events to ensure smooth and efficient service. + Be the expert on menus, product offerings, packaging, and pricing, and communicate this clearly to your team. + Ensure all areas are fully stocked and prepped for seamless operations, maintaining a high standard of readiness at all times. + Foster and maintain a culture of outstanding customer service, resolving any guest concerns or complaints with professionalism and empathy. + Ensure strict compliance with all health and safety regulations, both Levy and State standards, to maintain a safe environment for staff and guests. + Build and maintain strong relationships with clients, guests, and the Levy team, while actively seeking feedback to improve service. + Verify and manage opening and closing inventories, ensuring accuracy at all times. + Enforce Levy's company guidelines as per the employee handbook and training manual. + Uphold responsible alcohol service policies to promote safety and enjoyment for all guests. Perform additional duties as assigned to ensure smooth operations. **Qualifications:** + 1+ years of experience in hospitality, food & beverage, or retail environments; leadership experience preferred. + Strong interpersonal and communication skills to connect with guests and team members effectively. + Willingness to obtain ServSafe Alcohol Certification or equivalent. + Ability to stand for long periods and work in a fast-paced setting. + Fluent in English. **Apply to Levy today!** _Levy is a member of Compass Group USA_ Click here to Learn More about the Compass Story (************************************** **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Associates of Levy are offered many fantastic benefits.** + Instapay (early access to your wages) and high interest savings both through the EVEN app + Associate Shopping Program + Health and Wellness Program + Discount Marketplace + Employee Assistance Program _Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws._ _For positions in Washington State, Maryland, or to be performed Remotely,_ _click here (***************************************************************************************** _for paid time off benefits information._
    $18-20 hourly 60d+ ago
  • Assistant Supervisor, Outlet Store

    Colony Brands 4.4company rating

    Assistant supervisor job in Monroe, WI

    Join one of the world's largest and most successful direct marketing catalog and e-Commerce companies, Colony Brands, as an Assistant Supervisor at our Monroe Outlet Store! If you have a talent for leading others and enjoy the world of retail, this is your chance to shine. Step into a role where your ideas are valued and your ability to guide a team helps create a shopping experience that customers love. What You'll Do As an Assistant Supervisor, you'll share responsibility for ensuring that the Outlet Store runs effectively on all fronts and bring your strong customer service skills to every interaction. Your days will vary so the role requires the adaptability to do everything from selecting, ordering and pricing products to keeping the shelves stocked and looking sharp to ultimately help create a flexible and welcoming shopping environment. You'll have ownership of day-to-day decisions and your work while maintaining alignment with store goals and leadership expectations. As a leader, you will support staff with clear communication, training, and expectations. With your organized mindset, you'll help keep the store fresh, safe, and well stocked. You'll also be responsible for: • Clearly and productively communicating with cross-functional internal partners, external vendors, employees, and customers • Training, guiding, and supervising temporary staff • Maintaining proper product rotation • Verifying incoming shipments against invoices and reporting any discrepancies • Supporting semi-annual inventory counts • Assisting truck drivers with unloading deliveries and ensuring accurate pricing and labeling • Keeping all work areas, including stockrooms, coolers, and the store, clean, organized, and safe for both staff and customers
    $30k-38k yearly est. 30d ago
  • Apparel Team Supervisor

    Wal-Mart 4.6company rating

    Assistant supervisor job in Janesville, WI

    Do you enjoy helping customers figure out and find what they need? From every day needs to special occasions, customers need you to take them to that special product. As a sales associate in Apparel, Entertainment, Toys, Sporting Goods -- or any one of our dozens of departments -- you can make someone's day better. You'll find that being a sales associate will keep you moving. It's up to you to keep your aisles neat and clean, work with multiple supervisors and fellow associates, stock shelves, and answer tricky questions -- you may even have to pitch in to help check out customers. The more you know about the store, the more successful you'll be.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. * The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
    $47k-67k yearly est. 9d ago

Learn more about assistant supervisor jobs

How much does an assistant supervisor earn in Madison, WI?

The average assistant supervisor in Madison, WI earns between $32,000 and $60,000 annually. This compares to the national average assistant supervisor range of $28,000 to $55,000.

Average assistant supervisor salary in Madison, WI

$44,000
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