Assistant supervisor jobs in Massachusetts - 385 jobs
Loan Servicing Supervisor
Partnership Employment
Assistant supervisor job in Boston, MA
Compensation: $75,000-$100,000 base (market-aligned)
This role is responsible for leading day-to-day loan servicing operations across a consumer and residential loan portfolio. The Loan Servicing Supervisor will guide a team responsible for servicing loans throughout their lifecycle, ensure regulatory adherence, and support a high-quality member experience. The ideal candidate brings hands-on servicing knowledge, strong people leadership, and a balanced, member-focused approach to collections and compliance.
Key Responsibilities
Direct and oversee loan servicing activities for consumer and residential loan products, including auto, credit card, home equity, and mortgage loans
Manage servicing workflows for both performing and delinquent loans, ensuring accuracy, timeliness, and consistency
Lead, coach, and support a team of loan servicing professionals through goal-setting, performance feedback, and ongoing development
Partner with internal departments to improve servicing processes and enhance the overall member experience
Maintain compliance with all applicable federal and state regulations governing loan servicing and collections practices
Serve as an escalation point for complex member situations, balancing regulatory requirements with practical resolution strategies
Coordinate with third-party vendors such as repossession firms, collection agencies, and legal partners as needed
Ensure internal policies, procedures, and documentation standards are followed consistently
Monitor servicing trends, regulatory updates, and industry best practices, incorporating improvements where appropriate
Assist with staffing decisions, workflow planning, and resource allocation to meet operational demands
Qualifications
Minimum of 5 years of experience in loan servicing, collections, or related lending operations, including team leadership
Strong working knowledge of loan servicing regulations and compliance requirements
Experience with loan servicing platforms and systems; familiarity with COCC, Velera, and/or Encompass is a plus
Bachelor's degree preferred; equivalent professional experience considered
Proven ability to lead, motivate, and develop staff in a fast-paced financial services environment
Excellent written and verbal communication skills
Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously
Strong judgment, professionalism, and ability to handle sensitive situations with discretion
Proficient in Microsoft Outlook, Word, and Excel
$75k-100k yearly 4d ago
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Patient Center Supervisor (Full-Time)
Avertest
Assistant supervisor job in Quincy, MA
Male Patient Center Supervisor (Full-Time) Pay: $25.00 per hour About Averhealth At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team.
Position Summary
The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.
Key Responsibilities
* Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
* Lead, coach, schedule, and support testing center staff
* Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
* Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
* Ensure accurate documentation, quality control, and timely reporting
* Address patient concerns professionally and promote a recovery-focused environment
Schedule
* Full-time: Typically between 35-40 hours per week
* Must have flexibility for varying shifts due to random testing needs
* Primary hours: Monday-Friday, 9:45am-6:15pm, with some weekend shifts (8:45am-12:15pm)
* Schedules are provided approximately one month in advance
What We Offer Full-Time Employees
* Medical, Dental, and Vision insurance
* Short- and Long-Term Disability
* Life insurance with employer contribution
* 401(k) with employer match
* Annual uniform reimbursement (scrubs)
* Instant access to earned wages - no waiting for payday
* Referral bonuses
* Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)
* 3 weeks of paid time off in your first year
* Supportive team culture and career growth opportunities - many of our leaders started in this role
Qualifications
* High school diploma or GED; additional education preferred
* Supervisory or team-lead experience (required)
* Strong communication, organization, and problem-solving abilities
* Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
* Comfortable working with biological specimens and standing for extended periods
* Must have reliable transportation and valid driver's license
Equal Opportunity Employer
Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.
$25-50 hourly 10d ago
Center Supervisor
Biolife 4.0
Assistant supervisor job in Attleboro, MA
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
You will oversee employee performance and scheduling
You will lead Inventory Control efforts and lead in operational efforts
You will work with donors to resolve concerns
You will analyze opportunities specific to non-conforming events
You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
You will foster teamwork, communicate and resolve conflicts.
What you bring to Takeda:
High school diploma or equivalent
Cardiopulmonary Resuscitation (CPR) and AED certification
Frequent bending and reaching
Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
Fine motor coordination, depth perception, and ability to monitor equipment from a distance
Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - MA - Attleboro
U.S. Hourly Wage Range:
$25.70 - $35.33
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - MA - Attleboro
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
No
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$25.7-35.3 hourly 6d ago
Residential Loan Servicing Supervisor
Sharon 4.0
Assistant supervisor job in Brockton, MA
We are seeking a hands-on Residential Loan Servicing Supervisor to lead and actively support daily operations for residential, mortgage, and commercial loan servicing. This is a working supervisor role-you will both supervise the team and personally perform servicing tasks to ensure accurate, compliant loan servicing from setup through payoff. You will partner closely with internal teams and serve as an escalation point for complex servicing issues.
What You'll Do:
Lead & Support the Team
Supervise, coach, and train residential real estate and commercial loan servicers
Work alongside the team. Assure that processes and procedures are efficient and compliant.
Participate in hiring and performance management
Foster a collaborative, member service-focused environment
Hands-On Loan Servicing
Perform and oversee servicing for commercial loans, residential mortgages, and real estate lending products
Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries
Serve as escalation point for member, borrower, and attorney questions
Compliance & Audit
Ensure commercial and residential real estate loan servicing is accurate, compliant, and audit-ready
Act as primary contact for servicing audits and reviews
Maintain procedures and incorporate regulatory or policy changes
Systems & Process Improvement
Work directly in servicing systems supporting residential and commercial real estate loans
Partner with vendors and internal teams to improve workflows and accuracy
Support servicing projects and quality improvement initiatives
Reporting & Communication
Track servicing KPIs and prepare regular reports
Identify trends or issues and recommend solutions
Communicate with members, borrowers, attorneys, vendors, and internal partners
Servicing Functions You'll Support
Review and maintain residential and commercial real estate loan files
Perform loan corrections and general ledger postings
Manage ACH and automatic payment setups
Monitor recorded mortgages and collateral documentation
Prepare payoff quotes and process discharges
Support secondary market documentation and reconciliations
Conduct quality control reviews of residential mortgage originations
Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial loan recasts
Assist with member calls and servicing issues as needed
Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Requirements
Qualifications
Strong experience in residential, commercial and real estate loan servicing
Knowledge of servicing regulations and compliance requirements
Basic understanding of general ledger accounting
Ability to balance hands-on work with supervisory responsibilities
Strong organizational, communication, and problem-solving skills
Proficiency with loan servicing systems and financial applications
Education & Experience
Experience in residential, commercial or real estate loan servicing required
1-2 years of experience in a bank or credit union
Prior lead or supervisory experience preferred
High school diploma or equivalent
Supervisory Responsibilities
Supervision of Residential Mortgage and Commercial Real Estate Loan Servicers
________________________________________________________________________________________________________________________
The pay range for this position is $29.00 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.
SCU Credit Union is an equal employment opportunity employer.
Salary Description $29 - $36 per hour
$29-36 hourly 33d ago
Supervisor , Interpreter Services
Dana-Farber Cancer Institute 4.6
Assistant supervisor job in Boston, MA
Reporting to the Director of Interpreter Services, the Supervisor is responsible for the day-to-day operations of interpretation services as well as the supervision and staff development of all staff and per diem interpreters. This position ensures qualified interpreters are available for non-English speaking and limited English-speaking patients and families and faculty and staff have adequate access to qualified interpreters and are equipped with instructions to request and use interpreter resources. The role also enforces interpreter services policies and procedures and recommends improvement measures to support above activities.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
**Primary Duties and Responsibilities:**
+ Oversees use of triage software, working closely with IT and director of Interpreter Services to continually refine and improve scheduling and reporting.
+ Oversees coordination of phone and all other referrals.
+ Interprets as needed.
+ Coordinates with other departments to make sure that they receive adequate coverage.
+ In collaboration with director of Interpreter Services, conducts annual reviews of staff.
+ Helps to organize monthly staff meetings with interpreters to address issues, educational opportunities, and announcements.
+ Provides on-going supervision and evaluations of staff.
+ Responds to feedback or complaints and prepares incident reports to be shared among involved parties. Escalates to Director as appropriate.
+ Assists with and participates in trainings led by Interpreter Services director with various departments about how to work effectively with interpreters.
+ Assists with and participates in trainings about how to work effectively with patients and their family members with limited English proficiency.
+ Assists with preparing annual report for Department of Public Health.
+ Stays up to date on relevant laws and regulations.
+ Assists director with projects as assigned.
**Minimum Qualifications:**
+ Bachelor's Degree in Linguistics, Translation and Interpreting Studies, or other relevant subject and/or equivalent life experience required; Master's degree preferred.
+ 2 years of experience working in a hospital or health care setting with direct patient contact required.
+ 3 years of experience in a position with administrative and supervisory responsibility strongly preferred.
+ Excellent fluency, both verbal and written, in English and another language required.
+ National Certification as a Medical Interpreter from any of the two certifying boards where applicable for second spoken language preferred.
**Knowledge, Skills, and Abilities Required:**
+ Knowledge of computer software for word-processing, database management, spreadsheet calculations and data visualization.
+ Demonstrated understanding of special needs and behaviors of the age groups of the population served.
+ Demonstrated understanding and command of Medical Terminology.
+ Excellent fluency, both verbal and written, in English and another language.
+ Excellent customer service skills and patient- and family-centered orientation.
+ Strong organizational and interpersonal skills.
+ Ability to demonstrate empathy in difficult situations.
+ High level of cultural sensitivity and cultural humility.
+ Strong commitment to diversity and inclusion.
**Supervisory Responsibilities:**
Directly supervises staff and per diem interpreters.
**Patient Contact:**
Yes, directly interacts with patients of all ages.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEO Poster**
.
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$78,000.00 - $89,700.00
$78k-89.7k yearly 4d ago
PACES Home Services Supervisor - Part Time
Pilgrim Area Collaborative
Assistant supervisor job in Plymouth, MA
Pilgrim Area Collaborative is a public educational collaborative that serves students with a wide range of disabilities from primary through post-secondary levels from all over the South Shore.
PACES is the Extended Services program of PAC which provides district consultation, home services to students and families, as well as after school programs and professional development workshops. We are currently looking for Direct Service Supervisors. There are current openings in several districts, including but not limited to the Boston area, Bridgewater, Cohasset, Hingham, Holbrook, Middleboro, Needham and Whitman-Hanson.
Qualifications: Master's Degree; Experience in applied behavior analysis, parent training, development and implementation of home support programs for students with disabilities, data collection and analysis, behavior management, social skill instruction, and staff supervision.
Reports to: PACES Program Coordinator
Performance Responsibilities:
General:
Evaluate needs of students and families for extended support services.
Conduct assessments as requested to include but not limited to, home assessments, functional behavior assessments, social skills, adaptive behavior, etc.
Develop short and long term measurable goals and objectives for students and families receiving extended support services.
Write instructional/training programs and/or behavior support plans for students and families to meet goals identified through assessment which may entail physical restraints and physical escorts.
Oversee the implementation of instructional and training programs, data collection systems, and regularly interprets and analyzes data to ensure student progress.
Collaborate and consult with school personnel, related service providers, and agency staff as required.
Supervise, train, and review performance of PACES Direct Service Staff.
Complete administrative paperwork as required.
Set up and oversee schedule of direct services.
Lift and position physically involved students.
Attend PACES staff meetings and IEP meetings as required.
Maintain confidentiality and professional boundaries with families.
Strive to implement through supervision and action the philosophy of the Pilgrim Area Collaborative, its member districts and the PAC Extended Services program.
Other:
All duties as assigned by the PACES Director and Executive Director.
Follow all rules and regulations as required by the Department of Elementary and Secondary Education (DESE).
Candidates must provide a letter of interest, current resume, three (3) letters of professional recommendation, official transcripts and copies of current license(s) & certification(s).
$52k-85k yearly est. 14d ago
Loan Servicing Supervisor
City of Boston Credit Union 3.1
Assistant supervisor job in Boston, MA
Job DescriptionDescription:
Oversee and optimize all facets of loan servicing operations. Provide strong leadership for the loan servicing team, and ensure compliance with regulations, all while fostering member engagement. Responsible for developing and maintaining a deep understanding of the credit union's loan products, services, and staying current with industry trends, regulations, and best practices in loan servicing.
RESPONSIBILITIES
Provide comprehensive oversight of loan servicing operations, including consumer and real estate Loans.
Ensure efficient management of all loans within the credit union, both current and delinquent.
Collaborate with cross-functional teams to streamline loan servicing, enhancing the overall member experience.
Provide training and development opportunities for all employees that service members with loans.
Ensure compliance with all loan servicing related laws and regulations, including Fair Debt Collection Practices Act (FDCPA) guidelines.
Provide strong leadership to the loan servicing team, setting clear goals and objectives to drive departmental success. Conduct performance reviews and allocate resources to meet operational needs within the department.
Communicate with members, understanding their financial situations. Ensure a high level of service and support for members across all loan servicing activities.
Manage relationships with repossession companies, external collection agencies, legal counsel, and other service providers to support collections and loan servicing efforts.
Ensure Credit Union policies and procedures are being followed in compliance with applicable laws and regulations.
Strategic Leadership: Demonstrate strong leadership skills to effectively guide the loan servicing team, setting clear goals and fostering a culture of continuous improvement.
Regulatory Compliance: Ensure strict compliance with all relevant laws, regulations, and credit union policies, particularly those related to loan servicing.
Member-Centric Approach: Maintain a member-focused mindset, engaging with members to understand their unique financial situations and working collaboratively to find solutions for debt resolution.
Industry Knowledge: Stay abreast of industry trends, regulations, and best practices in loan servicing, incorporating relevant insights into credit union operations to drive continuous improvement.
Effective Communication: Exhibit excellent communication skills, both within the team and when engaging with members, external partners, and legal professionals.
Team Development: Invest in the training and development of the loan servicing team, enhancing their skills and knowledge to drive departmental success.
Adaptability: Be adaptable in a dynamic financial services environment, proactively responding to changes and challenges in the industry to maintain operational excellence.\
Supervising direct reports
Requirements:
Five years of similar or related experience in managing servicing employees.
Must be knowledgeable of laws and regulations applicable to lending, and loan service. COCC, Velara, and/or Encompass experience a plus.
A four-year college degree is desired but may be substituted with relative experience in lending.
Must have strong managerial skills and possess excellent communication skills, both verbal and written.
Position involves ability to organize and delegate work assignments, motivate others to achieve desired outcomes and promote a team environment.
A significant level of trust, diplomacy and professionalism is required, and possess a cooperative attitude in relations with members, vendors and other employees
Must be self-motivated, able to prioritize workflow, handle multiple assignments concurrently, work a flexible schedule, and perform under time constraints.
Must have working knowledge of PC and general office equipment, with experience using Microsoft Outlook, Word and Excel.
Attention to detail and accuracy is essential. Must be bondable
$54k-84k yearly est. 26d ago
Service Supervisor
Cummins-Wagner Company, Inc.
Assistant supervisor job in Oxford, MA
Join our Team of Employee Owners! Why work for a company when you can own it? F.R. Mahony, a Division of Cummins-Wagner Co. Inc., is seeking a Service Supervisor at our Oxford, MA location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment.
Job Title: Service Supervisor
Department: FRMA Service
Location: Oxford, Massachusetts
Reports To: Branch Manager
Job Overview:
The Service Supervisor and Product Specialist to oversee daily operations, improve work practices, and expand market share with Sewage Grinder Pumps and Lift Station services. This position requires an experienced professional with a high degree of technical aptitude to coordinate in-shop and field service for Residential and Municipal customers. Essential characteristics include leadership, good communication skills, customer service skills, teamwork, attention to detail, ability to work independently, flexibility to support after-hours services, and travel.
Our most successful Service Supervisors:
* Possess superior communication, analytical, and organizational skills
* Exhibit goal-oriented behaviors and time management principles
* Apply extensive attention to detail to all tasks
* Exude a customer-focused attitude
* Have the ability to resolve problems as they arise
* Possess a High School Diploma, or equivalent
* Proficient with mobile devices and computers; advanced proficiency with Excel preferred
* Technical education or equivalent training and experience
* 5+ years' experience with maintenance and repair of pumps or other types of rotating equipment.
* Supervisory experience preferred
* Ability to work outdoors in seasonal conditions and lift up to 50 lbs. unassisted, 100 lbs. assisted
* Must maintain an active driver's license with a clean driving record
* Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility:
* Supervision and scheduling of multiple service technicians specializing in repair, maintenance, and troubleshooting of sewage grinder pumps and controls.
* Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring assessment findings and repairs are well-documented and performed in accordance with department policies and objectives
* Oversee and participate in weekly on-call rotation with flexibility to work overtime & weekends
as required.
* Accuracy and timeliness of technician timesheets and expense reports
* Facilitate & document frequent "tool box" meetings with emphasis on safety, workmanship, training, and examples of extraordinary service
* Provide technicians with the proper trainings, certifications, tools & resources required to perform assigned work in a safe, quality, and cost-effective manner
* Assist with warranty service processes and claims
* Assist the inventory clerk with inventory planning and control, including truck inventory
* Actively participate in EONE Service Council and help maintain principal relations.
* Establish and maintain "Authorized Service Center" capabilities & maintain professional appearance of shop work areas and service vehicles.
* Travel as required
* Perform all other duties as assigned
F. R. Mahony, a Division of Cummins-Wagner Gives Back to Employees:
* Employee Stock Ownership Program
* Bonus Program
* Tuition and Certification Fee Assistance
* 401k Match
* Flexible Spending Account
* Comprehensive Health Insurance
* Life Insurance
* Short & Long-Term Disability Insurance
Our History:
Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985.
Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
* As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit ************************
$51k-85k yearly est. 29d ago
Service Supervisor
Cummins Wagner Co
Assistant supervisor job in Oxford, MA
Join our Team of Employee Owners!
Why work for a company when you can own it? F.R. Mahony, a Division of Cummins-Wagner Co. Inc., is seeking a Service Supervisor at our Oxford, MA location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment. Job Title: Service Supervisor Department: FRMA Service Location: Oxford, Massachusetts Reports To: Branch Manager
Job Overview:
The Service Supervisor and Product Specialist to oversee daily operations, improve work practices, and expand market share with Sewage Grinder Pumps and Lift Station services. This position requires an experienced professional with a high degree of technical aptitude to coordinate in-shop and field service for Residential and Municipal customers. Essential characteristics include leadership, good communication skills, customer service skills, teamwork, attention to detail, ability to work independently, flexibility to support after-hours services, and travel.
Our most successful Service Supervisors:
Possess superior communication, analytical, and organizational skills
Exhibit goal-oriented behaviors and time management principles
Apply extensive attention to detail to all tasks
Exude a customer-focused attitude
Have the ability to resolve problems as they arise
Possess a High School Diploma, or equivalent
Proficient with mobile devices and computers; advanced proficiency with Excel preferred
Technical education or equivalent training and experience
5+ years' experience with maintenance and repair of pumps or other types of rotating equipment.
Supervisory experience preferred
Ability to work outdoors in seasonal conditions and lift up to 50 lbs. unassisted, 100 lbs. assisted
Must maintain an active driver's license with a clean driving record
Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility:
Supervision and scheduling of multiple service technicians specializing in repair, maintenance, and troubleshooting of sewage grinder pumps and controls.
Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring assessment findings and repairs are well-documented and performed in accordance with department policies and objectives
Oversee and participate in weekly on-call rotation with flexibility to work overtime & weekendsas required.
Accuracy and timeliness of technician timesheets and expense reports
Facilitate & document frequent “tool box” meetings with emphasis on safety, workmanship, training, and examples of extraordinary service
Provide technicians with the proper trainings, certifications, tools & resources required to perform assigned work in a safe, quality, and cost-effective manner
Assist with warranty service processes and claims
Assist the inventory clerk with inventory planning and control, including truck inventory
Actively participate in EONE Service Council and help maintain principal relations.
Establish and maintain “Authorized Service Center” capabilities & maintain professional appearance of shop work areas and service vehicles.
Travel as required
Perform all other duties as assigned
F. R. Mahony, a Division of Cummins-Wagner Gives Back to Employees:
Employee Stock Ownership Program
Bonus Program
Tuition and Certification Fee Assistance
401k Match
Flexible Spending Account
Comprehensive Health Insurance
Life Insurance
Short & Long-Term Disability Insurance
Our History : Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985. Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit *********************** .
$51k-85k yearly est. Auto-Apply 33d ago
Service Supervisor
Chadwick-Baross
Assistant supervisor job in Chelmsford, MA
Role: Service Supervisor The Service Supervisor is responsible for the supervision and scheduling of the shop and field service technicians and repair of the equipment. This role also oversees new and used equipment preparation and warranty, rental and lease maintenance and repairs. The Service supervisor works to enforce Company policies and procedure while encouraging high employee morale and technical support and providing customers with exceptional customer service.
Benefits
Health Insurance (includes teledoc, virtual health, FSA, HSA & other benefits)
Dental Insurance
Vision Insurance
Life Insurance
Health Savings Account
Short term disability
401k Match
Paid vacation
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition Reimbursement
Service Awards
Employee Perks & Discounts
Job Responsibilities
Communicate and schedule work to be performed with shop and field technicians and customers
Create the work orders necessary to perform the work required in the shop and in the field
Be available for after-hours support for technicians and/or customers as needed
Direct quality inspections once repairs are complete
Follows all applicable standard operating procedures (SOPs) for consistency and efficiency
Ensure compliance with industry regulations, company policies and safety standards
Lead, mentor and motivate teams to maximize productivity and performance
Effectively communicate the Company goals, values, and expectations to team members
Identify challenges and proactively implement solutions to address issues and improve processes
Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness
Performing other duties as assigned by the Company
Qualifications
Good communication skills to interact with employees and customers.
A Valid driver's license
Knowledge of equipment operations and mechanical functions, especially in construction equipment
Strong diagnostic skills
Excellent customer service skills
Intermediate knowledge if MS Office Suite, smartphone, and tablets.
Chadwick-BaRoss, Inc.
is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.
$49k-80k yearly est. Auto-Apply 60d+ ago
Pest Control Service Supervisor
Freedom Pest Control
Assistant supervisor job in Merrimac, MA
Job Description
Service Supervisor
Freedom Pest Control | Merrimac, MA
If you're ready to move beyond "supervising" and step into real leadership, this role is for you.
Freedom Pest Control is seeking a hands-on Service Supervisor to lead, coach, and develop our Service Technicians. This is not a desk job and not a passive management role. You will be trusted to make decisions, build people, and influence how our field operations perform every day.
This position plays a critical role in onboarding, training, performance management, and long-term technician development while working closely with Operations, the Central Operations Group (COG), and the President.
Why This Role Stands Out
Direct ownership of technician onboarding and training, including Trainual
Active role in defining technician advancement and career paths
Daily influence on quality, safety, and team performance
Strong leadership support with clear expectations
Opportunity to shape long-term systems, not just solve daily issues
Your work will directly impact technician success, customer satisfaction, and company growth.
Key ResponsibilitiesTechnician Leadership & Communication
Serve as the primary point of contact for assigned Service Technicians
Communicate daily with technicians.
Lead required meetings and clearly communicate company updates
Identify and escalate operational, performance, or safety issues as needed
Onboarding, Training & Career Development
Own technician onboarding and ensure completion of the Trainual training syllabus for both new and experienced technicians
Monitor training progress and field readiness before technicians operate independently
Provide hands-on coaching, ride-alongs, and ongoing development
Work with the President to apply clear grading criteria for technician advancement
Help establish and support defined career paths for technicians
Performance Management & Quality Assurance
Conduct performance reviews, coaching conversations, and corrective action when necessary
Complete required Quality Audits, Ride-Alongs, and Vehicle Inspections each quarter
Ensure technicians meet licensing, certification, and training requirements
Scheduling, Routes & Time Management
Review and verify weekly timesheets using vehicle GPS
Coordinate time-off requests and ensure proper coverage
Maintain and adjust technician routes as needed
Participate in rotating on-call coverage for nights and weekends
Vehicles, Equipment & Safety
Act as first point of contact for vehicles
Coordinate equipment and supply needs, including repairs and replacements
Conduct respirator fit testing and enforce safety and PPE requirements
Audits & Reporting
Prepare technicians and facilities for audits
Complete Mobile Audits, Client Care Reports, Trend Reports, and Yearly Assessments
Work with leadership to address operational gaps
What We're Looking For
Experience leading field teams or service technicians
Strong communication and coaching skills
Ability to balance accountability with support
Organized, proactive, and solutions-focused
Willingness to remain hands-on and lead by example
Why Freedom Pest Control
Clear leadership structure and expectations
Strong culture rooted in values and professionalism
Investment in training, safety, and people
Opportunity for long-term growth
If you're looking for a leadership role where your impact is visible and valued, we want to hear from you.
Company Overview
Freedom Pest Control Company, Inc. is a family-oriented pest management business dedicated to providing effective and environmentally responsible pest control solutions. Since 1993, we have built our reputation on integrity, quality service, and fostering a supportive work environment that values personal growth and meaningful relationships.
Benefits:
401(k) matching
Dental insurance
Employee discount
Fuel card
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Retirement plan
Vision insurance
$48k-78k yearly est. 17d ago
Union 537 Service Supervisor
CMNE
Assistant supervisor job in Woburn, MA
Corporate Mechanical of New England, LLC is a well-established company that has set the standards for exceptional quality, on-time service, and wrapped itself in friendly customer service in the. Corporate Mechanical has proven itself as a place to provide career opportunities for an individual to master their craft, earn competitive wages, and to make an impact in the lives of our employees, customers, and community.
While working for us expect to work in an environment that is employee centric or in other words employee focused and most of all where your hard work is appreciated, recognized, and rewarded. The success of the company and your future is directly impacted by your daily contributions. If you are looking to be a part of something more than just a job - Make the move, apply today!
Corporate Mechanical of New England, LLC has been waiting for you!
The Service Supervisor is responsible for developing a team that will effectively and profitably handle customer requests for service and grow the service agreement portfolio to plan levels. This service supervisor will develop his / her team to be productive in the field by standardizing processes in the department and focusing on customer and employee satisfaction.
This position plays an integral role in the profitable execution of sold service work for the service group. To that end, he / she will work with sales and management to estimate and propose service work that lines up with the company vision and financial objectives.
This position will assist in managing the labor load for the service department and manage how to deploy, execute and manage our service base efficiently. This individual seeks new, safe and effective methods to grow our service department.
The end result is a team-oriented, customer satisfaction driven, profitable service department.
General Duties and responsibilities:
Insure service team schedules and executes contractual obligations
Evaluate and plan labor requirements in order to meet plan
Mentor and develop apprentice and journeymen technicians
Assist service coordinator when necessary in prioritizing reactive calls
Help plan new service agreements to insure scope is executed
Assist sales in estimating service agreements and quoted work.
Follow-up with customers on delinquent accounts.
- Work with supervisor to focus group on standard service processes
Assist in customer Q/A process
Work with supervisor to meet financial goals of department
Maintain customer satisfaction to plan levels
Maintain employee satisfaction through informal team meetings
Responsible for keeping service team members current in safety training and necessary certification.
Special tasks as assigned by supervisor
Be an active member in good standing of United Association local 537 Boston
The role is 50% supervisory. The remaining time will be spent performing Service Technician tasks. As more technicians are hired, the supervisory workload will increase the technician responsibilities will decrease.
About Corporate Mechanical of New England:
Corporate Mechanical of New England, a subsidiary of Arden Building Companies, specializes in the design, construction, and maintenance of mechanical HVAC and plumbing systems for commercial buildings throughout the Boston area. Our comprehensive skill sets cover a wide range of services, including mechanical, electrical, and fire protection construction, service, maintenance, and building automation. With our extensive experience and talented teams, we provide the utmost level of quality and solutions for the demands of today's complex building systems. We are New England's premier mechanical contractor.
Arden Building Companies, LLC is an equal opportunity employer and does not discriminate based on race, color, gender identity, sexual orientation, national origin, age, disability, genetic information, religion, martial or partnership status, parental status, military service, or any legally protected characteristics. All our employees share the responsibility for supporting our policies for a harassment-free and drug-free workplace.
All offers of employment are contingent upon a criminal background check, driving record, and a 5-panel drug screen, satisfactory to Arden Building Companies, LLC policies.
$49k-81k yearly est. 60d+ ago
Event Supervisor - The Conference Center at Waltham Woods
Sodexo S A
Assistant supervisor job in Waltham, MA
Job Listing: Event Supervisor at The Conference Center at Waltham WoodsAt Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members.
Working with Sodexo Live! is more than a job; it's a chance to be part of something greater.
Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people.
Bring your personality, your background and your desire to delight others.
In return, we'll give you all you need to thrive.
After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location: We are seeking a Event Supervisor for the The Conference Center at Waltham Woods located in Waltham, MA.
Principle Function:The Event Supervisor at Sodexo Live is responsible for overseeing the day-to-day operations of banquet events, ensuring smooth execution and exceptional service.
This position involves managing banquet staff during events, ensuring adherence to company service standards, and addressing guest needs promptly and professionally.
Event Supervisor serves as the primary point of contact during events, facilitating communication between teams to maintain high-quality service and ensure client satisfaction.
This role requires hands-on leadership, attention to detail, and the ability to problem-solve in a fast-paced environment.
Event Supervisorassists in the training and mentoring of staff, ensuring consistent performance and a positive team culture.
By supporting the banquet manager and taking ownership of event logistics, the banquet supervisor plays an integral part in the success of events at Sodexo Live.
Essential ResponsibilitiesOversee and guide banquet staff during events, ensuring service standards and event timelines are met.
Coordinate with kitchen staff, event planners, and other departments to ensure seamless execution of all banquet functions.
Handle on-the-spot guest inquiries or concerns, providing solutions to maintain satisfaction and professionalism.
QualificationsPrevious experience in banquet operations or a supervisory role within the hospitality industry.
Strong leadership and communication skills, with the ability to motivate and manage a diverse team.
Excellent problem-solving abilities and a detail-oriented approach to managing event logistics.
Flexibility to work evenings, weekends, and holidays to accommodate event schedules.
Other Requirements:Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
Hours may be extended or irregular to include nights, weekends and holidays.
Sodexo Live! is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
$36k-56k yearly est. 1d ago
Patient Center Supervisor (Full-Time)
Averhealth 3.8
Assistant supervisor job in Boston, MA
Male Patient Center Supervisor (Full-Time)
Pay: $25.00 per hour
At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team.
Position Summary
The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.
Key Responsibilities
Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
Lead, coach, schedule, and support testing center staff
Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
Ensure accurate documentation, quality control, and timely reporting
Address patient concerns professionally and promote a recovery-focused environment
Schedule
Full-time: Typically between 35-40 hours per week
Must have flexibility for varying shifts due to random testing needs
Primary hours: Monday-Friday, 9:45am-6:15pm, with some weekend shifts (8:45am-12:15pm)
Schedules are provided approximately one month in advance
What We Offer Full-Time Employees
Medical, Dental, and Vision insurance
Short- and Long-Term Disability
Life insurance with employer contribution
401(k) with employer match
Annual uniform reimbursement (scrubs)
Instant access to earned wages - no waiting for payday
Referral bonuses
Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)
3 weeks of paid time off in your first year
Supportive team culture and career growth opportunities - many of our leaders started in this role
Qualifications
High school diploma or GED; additional education preferred
Supervisory or team-lead experience (required)
Strong communication, organization, and problem-solving abilities
Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
Comfortable working with biological specimens and standing for extended periods
Must have reliable transportation and valid driver's license
Equal Opportunity Employer
Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.
$28k-38k yearly est. 9d ago
Casino Service Supervisor (Minimum Four Games Preferred)
Encore Boston Harbor
Assistant supervisor job in Everett, MA
Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.
Job Description
Hourly Pay: $37.85 - $37.85
The Encore Boston Harbor Casino Supervisor is responsible for front line guest service on the casino floor in the table games area. This includes dealer supervision, game protection, ability to calculate average bets, assisting guests with various needs and enforcing all departmental procedures and state regulations. Key responsibility is to provide outstanding guest service and contribute to positive guest experience.
JOB RESPONSIBILITIES:
Adheres to as well as ensures all Encore Boston Harbor core values, property and department standards are implemented and applied.
Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
Delivers and maintains a maximum level of service.
Contributes to company-wide communication and best practices.
Keeps informed of all new developments within the department.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Greets and welcomes customers as they enter the gaming area.
Promotes exemplary guest service by demonstrating full knowledge of games in play, special events/activities, casino promotions and operation information.
Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures.
Assists guest needs by communication with customer service/beverage, transportation, VIP, etc.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.
Qualifications
JOB REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
High school degree or equivalent required. Hospitality or casino experience preferred.
Outstanding organizational and interpersonal skills, as well as excellent attention to detail.
Must have a minimum of 4 years experience in a regulated casino environment as a dealer / dual rate.
At least 3 years of supervisory experience preferred.
Requires a willingness to work beyond the boundaries of an average work day.
Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
Must possess a positive, “whatever it takes” attitude.
Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.
Work Environment:
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$37.9-37.9 hourly 14d ago
Ice Rink Supervisor| Part-Time | Mullins Center Community Ice Rink
Oak View Group 3.9
Assistant supervisor job in Amherst, MA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Ice Rink Supervisor position will report to the Ice Rink Director. The Ice Rink Supervisor will also supervise other non-supervisory part-time staff.
This role will pay an hourly rate of $18.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until April 10, 2026.
About the Venue
This position is based at our Mullins Center. The William D. Mullins Memorial Center, also known as the Mullins Center, is a 9,493-seat multi-purpose arena (10,500 for 360 concerts), located on the campus of the University of Massachusetts, in Amherst, Massachusetts. The Mullins Center is the home of UMass Minutemen men's basketball, women's basketball, and men's ice hockey. In addition, the venue hosts numerous concerts, family shows, theater shows, and commencements annually. Located adjacent to the Mullins Center is the Mullins Community Ice Rink, which is open for public skating and racquetball, while also serving as the home rink for the UMass women's ice hockey team.
Responsibilities
Oversees all activity inside of the community ice rink
Responsible for maintaining the highest level of ice quality for the Community Ice Rink and Mullins Center Arena ice surfaces, as required by the event schedule and facility guidelines, overseeing ice maintenance and maintaining ice making equipment in the Mullins Center Community Ice Rink and Mullins Center Arena. Understands and oversees all building operations to operate safely and with a high standard of care and customer service.
Perform janitorial duties and ensures highest standard of cleanliness inside the building
Perform regular daily/weekly/monthly/annual equipment maintenance: (Weekly blades changes, Bearing greasing, Tire Pressure Checks, Engine oil changes, Cleaning, etc. Understand the importance of preventative maintenance)
Pro-actively performs repair and maintenance on projects requiring knowledge of use of tools
Demonstrate knowledge in all building related materials, equipment, and procedures.
Provides daily up-to-date reports to Ice Rink Director
Provides training of other resurfacer operators, skate guards, scorekeepers, and rental room attendants in all aspects of their job descriptions.
All other duties as assigned by Ice Rink Director or Mullins Center management.
Qualifications
Minimum Requirements: 2 years Ice Rink and Ice Maintenance related work
Experience as a rink operator or ice technician strongly preferred, but will train the right candidate on ice resurfacer operation and ice maintenance.
Certified Ice Technicians through the US Ice Rink Association are preferred.
Cash register and cash handling experience a plus
Must pass a thorough background check
Possess a thorough knowledge and understanding of the Ice Rink schedule, prices, procedures, rules, and programs offered.
Show a willingness to take on new challenges and go above and beyond. Be a self-starter; have ability to take directions; and be able to work in small and large groups to complete required task within time constraints and in a safe manner.
Deal knowledgably, pleasantly and professionally with the general public
Must be punctual and organized. Must be able to follow procedures.
Ability to work without supervision
Have a high school diploma, GED, or related trade school training; valid driver's license
Be able to lift and carry equipment and supplies of up to 50 pounds on a regular basis.
Willing to work a flexible schedule, work extra hours as needed; and work in varying weather conditions
MUST have weekend availability
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$18 hourly Auto-Apply 12d ago
Project Management Supervisor
Berkshire Sterile Manufacturing LLC 3.7
Assistant supervisor job in Lee, MA
The Project Management Supervisor is tasked with establishing, maintaining, and enhancing the relationship between BSM and external clients, understanding and delegating Projects based upon on-going and expanding work orders, managing internal and external deliverables, and leading and mentoring Project management department.
Duties and Responsibilities
Duties and Responsibilities (cont'd)
Initiation and Planning
Review scope of work and assign a Project manager
Review and approve project kick-off
Assist Project managers with prioritization and task definition
Work with Sales to establish realistic timelines for potential client
Liaise inter-departmentally to establish strong Project teams
Review and refine project schedules and timelines
Identify resource deficiencies and assist Project managers to overcome resource issues
Document and manage project scope
Define and prioritize project tasks
Establish project goals, requirements, and desired results
Create, manage, and update project schedules and timeline
Define, manage, and update resources
Review requirements and specifications for work
Participate in identifying and recruiting project personnel
Identify and assign duties, responsibilities, and scope of authority to project team personnel
Execution
Ensure that Project Managers are maintaining and meeting project schedules and parameters
Address Scope creep and identify Change Orders to allocate resources for new/additional work
Address project risks and issues when elevated from Project Teams, Elevate further issues to executive team
Work Cross-functionally with manager in other departments to meet client deliverables/project goals
Maintain strategic level overview and plan for all ongoing projects
Manage client visits and requests for escalation
Facilitate team meetings to discuss and review the work
Act as focal point for project problem resolution and escalation
Establish conditions for project closure and manage closure
Manage internal project requests and allocate resources
Establish schedules and project parameters; develop procedures to accomplish project goals
Identify and manage project risk
Identify and manage project issues
Coordinate the work across multiple projects with other project staff from various functional departments
Gather and review status reports prepared by project personnel and modify as necessary
Track the execution process to ensure that project team adheres to reporting requirements
Facilitate team meetings to discuss and review the work
Act as focal point for project problem resolution and escalation
Establish conditions for project closure and manage closure
Quality Delivery
Ensure the quality provided and delivered meets that in the agreed plan
Ensure that the team follows all formal and informal best practices in project management and other initiatives
Report and Communication
Train and mentor Project Managers for increasing responsibilities and knowledge
Ensure internal and external communications are accurate and timely
Prepare project reports for management, clients or others
Facilitate interactive sessions
Deliver presentations as required
Relationship management
Establish and maintain customer relationships appropriately
Negotiate with clients and internally to reach optimal delivery resolution
Manage customer expectations in delivery
Manage vendor relations, as appropriate
Other duties as assigned
Regulatory Responsibilities
Exhibit a quality mindset and a willingness to develop
Demonstrated knowledge of FDA, 21 CFR 820, 21 CFR 210 and 211, and other regulatory agency requirements sufficient to apply to quality operations and compliance
Supervisory Responsibilities
Included in Duties and Responsibilities
Experience
Experience in managing multiple projects simultaneously preferred
Experience in working with 3rd-party delivery model and structure a plus
Experience with process improvement certifications (CMMI) a plus
One (1) to three (3) years previous project management experience required
One (1) to three (3) years experience in a cGMP Pharmaceutical environment
Education
Masters' Degree or equivalent work experience required
PMP Certification preferred
Knowledge, Skills & Abilities
Knowledge, Skills & Abilities
(cont'd)
Knowledge of project management methods and tools
Strong listening, and oral and written communications skills required
Leadership and team building skills a must
Problem-solving skills required
Coordination skills a must
Self-starter orientation
Conflict management experience a plus
Ability to deal with change
Proficient in Microsoft Office Suite applications
Physical Requirements
Ability to sit for prolonged periods of time
Ability to stand for prolong periods of time
Able to lift up to 10lbs
$69k-109k yearly est. Auto-Apply 7d ago
Veteran Services Supervisor - Overnight
New England Center and Home for Veterans 4.0
Assistant supervisor job in Boston, MA
Position Title: Overnight Veteran Services Supervisor Supervises: Veteran Service Representatives, Veteran Service Coordinators, Security Patrol Exemption: Non-exempt Hourly Rate: $24.00 Schedule: Friday: 11p-7a, Saturday & Sunday: 7p-7a, Monday: 11p-7a
Job Summary:
The Veteran Services Supervisor reports directly to the Director of Operations and is responsible for the management of Veteran Service Representatives and Coordinators (Dining, Logistics, Vehicles) as they perform daily assignments and tasks. The Supervisor must have the ability to communicate effectively with all other departments, providing services to Veterans, Volunteers, Employees and Visitors to the Center. This position works to ensure standardization in processes and procedures in support of the safety and security of Center staff, Veteran residents, and Visitors. The Supervisor is expected to provide coaching and feedback as well as on-going training for Veteran Services Employees as well as keeping Director of Operations and Vice President of Operations and Facilities informed of all pertinent occurrences. This position is considered Essential Personnel and may be required to work during times of inclement weather and emergencies.
Job Responsibilities:
Understand, support, and promote the Mission of the Center and Veteran Services Department.
Lead, direct, and mentor Veteran Services Personnel.
Monitor, assess, document, and review job performance with employees.
Serve as concierge for Veteran complaints and issues and seek solutions.
Support a team focused on continuous improvement.
Coordinate and disseminate schedules to ensure appropriate staffing availability to meet all shift commitments.
Ensure a safe, secure environment which allows for the privacy, dignity and well-being of Veteran Residents.
In tandem with the Director of Operations, ensure the onboarding and training of new employees.
Coordinate transportation as requested and required.
Document, attend, and supervise medical, fire or police incidents and events; provide emergent mediation as required.
Initiate daily bed checks and census, as appropriate.
Assist in maintaining order and cleanliness of the transitional housing areas and the general facility.
Properly document all administrative information and ensure the highest standard of Veteran confidentiality is maintained.
Enforce all safety regulations and immediately address any safety hazards.
Keep the Director of Operations informed of all pertinent occurrences.
Ensure safety, fire and security tours are performed on a regular basis.
Attend to the needs of all those who frequent or telephone the Center, a model of "Respect, Excellence, Partnership
Other duties, as assigned.
Qualifications
Required Qualifications:
Self-motivated leader with the ability to function in a fast-paced environment without supervision.
Able to handle multiple complex tasks and priorities.
Excellent interpersonal skills (oral, written and presentation) needed to interact with all levels of internal personnel and external entities including management, visitors, employees and Veterans.
Strong analytical and investigative skills and being able to resolve Veteran conflicts.
High School Diploma or Equivalency.
CPR certified and CPI training are preferred.
Customer service experience required.
Essential Functions:
Basic computer skills, including email and familiarity with internet.
Dedicated team player and comfortable working in an open, highly collaborative, diverse environment with the willingness and desire to learn and grow within the organization.
Committed to a strong customer service philosophy.
Operate a combination radio and cellular telephone.
Navigate ten flights of stairs.
Lift or push weights up to fifty pounds.
$24 hourly 9d ago
Patient Center Supervisor (Full-Time)
Avertest
Assistant supervisor job in Plainville, MA
Male Patient Center Supervisor (Full-Time) Pay: $25.00 per hour About Averhealth At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team.
Position Summary
The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.
Key Responsibilities
* Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
* Lead, coach, schedule, and support testing center staff
* Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
* Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
* Ensure accurate documentation, quality control, and timely reporting
* Address patient concerns professionally and promote a recovery-focused environment
Schedule
* Full-time: Typically between 35-40 hours per week
* Must have flexibility for varying shifts due to random testing needs
* Primary hours: Monday-Friday, 9:45am-6:15pm, with some weekend shifts (8:45am-12:15pm)
* Schedules are provided approximately one month in advance
What We Offer Full-Time Employees
* Medical, Dental, and Vision insurance
* Short- and Long-Term Disability
* Life insurance with employer contribution
* 401(k) with employer match
* Annual uniform reimbursement (scrubs)
* Instant access to earned wages - no waiting for payday
* Referral bonuses
* Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)
* 3 weeks of paid time off in your first year
* Supportive team culture and career growth opportunities - many of our leaders started in this role
Qualifications
* High school diploma or GED; additional education preferred
* Supervisory or team-lead experience (required)
* Strong communication, organization, and problem-solving abilities
* Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
* Comfortable working with biological specimens and standing for extended periods
* Must have reliable transportation and valid driver's license
Equal Opportunity Employer
Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.
$25-50 hourly 10d ago
Ice Rink Supervisor| Part-Time | Mullins Center Community Ice Rink
Oak View Group 3.9
Assistant supervisor job in Amherst, MA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
The Ice Rink Supervisor position will report to the Ice Rink Director. The Ice Rink Supervisor will also supervise other non-supervisory part-time staff.
This role will pay an hourly rate of $18.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until April 10, 2026.
Responsibilities
Oversees all activity inside of the community ice rink
Responsible for maintaining the highest level of ice quality for the Community Ice Rink and Mullins Center Arena ice surfaces, as required by the event schedule and facility guidelines, overseeing ice maintenance and maintaining ice making equipment in the Mullins Center Community Ice Rink and Mullins Center Arena. Understands and oversees all building operations to operate safely and with a high standard of care and customer service.
Perform janitorial duties and ensures highest standard of cleanliness inside the building
Perform regular daily/weekly/monthly/annual equipment maintenance: (Weekly blades changes, Bearing greasing, Tire Pressure Checks, Engine oil changes, Cleaning, etc. Understand the importance of preventative maintenance)
Pro-actively performs repair and maintenance on projects requiring knowledge of use of tools
Demonstrate knowledge in all building related materials, equipment, and procedures.
Provides daily up-to-date reports to Ice Rink Director
Provides training of other resurfacer operators, skate guards, scorekeepers, and rental room attendants in all aspects of their job descriptions.
All other duties as assigned by Ice Rink Director or Mullins Center management.
Qualifications
Minimum Requirements: 2 years Ice Rink and Ice Maintenance related work
Experience as a rink operator or ice technician strongly preferred, but will train the right candidate on ice resurfacer operation and ice maintenance.
Certified Ice Technicians through the US Ice Rink Association are preferred.
Cash register and cash handling experience a plus
Must pass a thorough background check
Possess a thorough knowledge and understanding of the Ice Rink schedule, prices, procedures, rules, and programs offered.
Show a willingness to take on new challenges and go above and beyond. Be a self-starter; have ability to take directions; and be able to work in small and large groups to complete required task within time constraints and in a safe manner.
Deal knowledgably, pleasantly and professionally with the general public
Must be punctual and organized. Must be able to follow procedures.
Ability to work without supervision
Have a high school diploma, GED, or related trade school training; valid driver's license
Be able to lift and carry equipment and supplies of up to 50 pounds on a regular basis.
Willing to work a flexible schedule, work extra hours as needed; and work in varying weather conditions
MUST have weekend availability
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.