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Assistant supervisor jobs in Montana - 59 jobs

  • Team Lead, Member Services

    Rxbenefits 4.5company rating

    Assistant supervisor job in Billings, MT

    **Team Lead, Member Services** Exempt/Non-Exempt: Exempt Member Services Team Leads are responsible for ensuring we deliver superior service to all members who contact RxBenefits by creating and supporting a performance-based culture that is focused on service. The Team Lead supervises hiring, ensuring effective training, ongoing monitoring and development of representatives, evaluations, and any disciplinary actions of member services representatives with a constant focus on developing a highly engaged, performance-driven team, rooted in the superior service experience of every caller. _Essential Job Responsibilities Include:_ + Supervise, plan, and manage functions related to Call Center work area. Oversee and direct the day-to-day activities of telephone operators and call center agents + Build and maintain a performance-driven culture + Attend meetings in place of Manager to represent Member Services Department as needed + Supervise hiring, ensure effective training, maintain ongoing monitoring and QA, performance evaluations and any disciplinary actions of member services representatives + Support Workforce Management (WFM) activities to fully leverage staffing to maximize Customer Experience and all related service level metrics and KPIs - including regular observation of real-time dashboards to identify and resolve any call-center or MSR-level performance issues + Review, analyze, and apply all regular reports provided from Operations to determine any actions required to maximize call center and MSR efficiencies and successes + Utilize reports from Operation analysts to conduct performance monitoring, career path progress, monthly one-on-ones, and yearly performance evaluation of all team members to improve efficiency + Identify and aggregate any knowledge and performance gaps within the team to be included in training functions & knowledge base resources + De-escalate and resolve supervisory level member escalations (3rd level) and complaints and provide guidance and feedback to staff as needed + Investigate and provide feedback on issues assigned by Manager or Account Management team + Communicate with IT Department to assist in resolving Rep connectivity issues that can affect performance related to availability, phone coverage, and department performance guarantees + Act as a source of information and answer operator/agents questions, assign tasks, follow up and give instructions as necessary to ensure proper guidance and feedback + Develop and perform ongoing reinforcement to keep staff motivated and optimize performance + Carry out supervision, coaching, call monitoring, training, reviewing, and disciplining of all operators/agents + Attend to, monitor, and resolve customer complaints + Carry out performance monitoring, measurement, and evaluation of all operators/agents to improve efficiency + Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job + Perform supervision of timekeeping, QA call monitoring, and corrective/ disciplinary action for all representatives on team + Comply and maintain lists of key and on-call schedules & personnel, and ensure all lists are available to operators for use as required + Prepare and direct scheduling, monitor operators' attendance, schedule shifts & breaks as necessary + Perform other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials and supplies, etc. + Anticipate escalation and take over calls when needed + Ensure adherence to policies for attendance, established procedures, etc. + Keep management informed on issues and problems + Perform other related duties incidental to the work described herein + All other duties as assigned _Required Skills / Experience:_ + Bachelor's degree Education or equivalent work experience + Proven experience as call center supervisor or similar leadership position + Experience in customer service is essential + Exceptional Verbal & written Communication skills + Working knowledge of MS Office + Knowledge of telephone equipment and relevant computer programs + Knowledge of performance evaluation procedures + Outstanding communication and negotiation abilities + A results-oriented approach + Excellent organizational and leadership skills + Ability to work in a fast-paced environment with targeted deadlines + Proficiency in multiple languages is preferred _Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000_ _annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._ _We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._ _RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_ + _Remote first work environment_ + _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_ + _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_ + _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_ + _401(k) with an employer match up to 3.5% available after 60 days_ + _Community Service Day to give back and support what you love in your community_ + _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_ + _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_ + _Tuition Reimbursement for accredited degree programs_ + _Paid New Parent Leave that can be used for adoption or birth_ + _Pet insurance to protect your furbabies_ + _A robust mental health benefit and EAP service through Spring Health to support you when you need it most_ RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
    $56.8k-71k yearly 10d ago
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  • Team Supervisor (RN)

    Riverstone Health 3.6company rating

    Assistant supervisor job in Billings, MT

    Working title: Team Supervisor (RN) Classification title: RN Supervisor Division: Community Health Center Program: Main Campus- Billings FLSA status: Non-Exempt: Full-time Schedule: Monday-Friday; 8am to 5pm Wage Range: $33 to $46.95 hourly; depending on number of years of transferrable experience and internal equity Organizational Overview Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection - HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve. Job Summary: The Team Supervisor plays a critical leadership role within the clinical team by directly overseeing the daily operations of an assigned primary care team. This position is responsible for managing the patient flow thru the pod, ensuring high quality/safe patient care, efficient and optimal staff performance, and high levels of patient satisfaction. The Team Supervisor serves as a first line supervisor for care team staff, providing guidance, training, performance feedback, and support to maintain a collaborative and patient focused environment. Essential Functions/Major Duties and Responsibilities: A. Pod Supervisor 50% Oversee day to day operations of the care team, maintaining an efficient and successful flow Provides direct backup to medical assistants, LPNs and RNs Troubleshoot issues that impact efficiency, patient satisfaction, or staff workflow Act as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross clinic collaboration and coordination Encourage open communication and conflict resolution Serve as a point person in onbarding and training processes with new staff and students Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met. Ensure program, and agency policies and procedures are being followed. Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems Ensure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfaction Ensure a culture of safety Works with team as a working supervisor in the pod to ensure above goals B. Supervisory Responsibilities 45% Directly supervise medical assistants Coordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levels Conduct regular check-ins, performance evaluations, and coaching sessions Foster a positive, respectful, and team-oriented culture within the care team Work closely with other RiverStone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiatives Recruit, hire, orient, evaluate, counsel, coach and retain program staff Non-Essential Functions/Other duties as assigned ≥5% Perform other duties as assigned in support of the RiverStone's mission and goals. Education and Experience: Minimum Qualifications Associates Degree in nursing Minimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary care Leadership experience Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work. Preferred Qualifications: Experience working with underserved population Bachelor's in Nursing Experience working in a customer service environment Required Certificates, Licenses, Registrations: MT Registered Nurse licensure in good standing BLS certification Knowledge, Skills, and Abilities: (Examples include: 1) Computer literacy, including Excel, Outlook and Word. 2) Knowledge of modern office procedures, practices and equipment. 3) Ability to maintain a calm and positive demeanor during difficult client interactions. 4) Ability to display non-judgmental and empathetic listening skills. 5) High degree of detail-oriented level of skill. 6) Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality. 7) Ability to work collaboratively and maintain a positive work environment. 8) Ability to meet deadlines.) Computer literacy, including Excel, Outlook, Word and systems to maintain electronic medical records Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality. Customer Service Excellence: (Provides Customer Service Excellence to RiverStone Health's customers, including patients, clients, family members, visitors, medical staff, and co-workers .) Doing things right the first time Making people feel welcome Showing respect for each customer Anticipating customer needs and concerns Keeping customers informed Helping and going the extra mile Responding quickly Protecting privacy and confidentiality Demonstrating proper telephone etiquette Taking responsibility for handling complaints Being professional Taking ownership of your attitude toward Service Excellence. Supervision: (List number of FTE, job titles & work units supervised.) 1-7 FTE Physical Demands and Working Conditions: (List the physical location(s), travel requirements and physical demands and conditions the employee is required to do while performing the essential functions of the job.) Work is mainly performed in a clinic setting. Standing, bending, sitting, lifting required. Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices. Freedom to Act & Decision Making: (Depth of control, supervision received, and the degree of judgement, initiative, and discretion exercised when performing the essential functions of the job.) Work is structured by public health regulations and established medical practices. Decisions directly affect the quality of services provided to the public. Supervised by Program Manager. Has someone readily available to ask questions if needed. Communications & Networking: (Liaison with others, type and level of communications.) Work directly with other team members to provide quality customer service for patients and customers. Facilitates effective communication with referral sources, physicians and healthcare staff Budget & Resource Management: (Scope of budget authority, program funding types and guidelines, forecasting, FTE resources) Complete only if position is responsible for budget and FTE resources.
    $33-47 hourly 35d ago
  • Administrative Support Supervisor (10203)

    State of Montana 4.2company rating

    Assistant supervisor job in Billings, MT

    The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application. State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant. Qualifications for this Career Opportunity Knowledge of administrative support and office management practices and techniques for establishing and assigning work, and supervision of staff. Leadership skills to provide clear directions, technical assistance, and guidance. Ability to be flexible and balance between literal adherence to rules and the use of policies as a guide. Does not look to protect the rule but rather uses the rule to increase engagement. Ability to organize and prioritize work. Ability to handle and maintain confidential information. Ability to establish and maintain effective work relationships. Excellent customer service and communication skills. Ability to use reason and logic to recognize and solve problems. Analytical skills to understand complex data requirements. Ability to work well both independently and as part of multidisciplinary team. Ability to operate personal computer and general office equipment as necessary to complete essential functions, including using spreadsheets, word processing, database, email, internet, and other computer programs. Meet minimum qualifications: High School Diploma or the equivalent. Two years of administrative assistance or office support experience. Two years of supervisory experience. Other combinations of education and experience may be considered on a case-by-case basis. How to Apply To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position. Cover Letter - Describe your experience working with individuals who live with disabilities. Resume Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below. Additional Information This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy. This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026. This position is open until filled with frequent screening of applicants. The first screening of candidates will take place on December 26, 2025. To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at ************************ The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Disability Employment and Transitions Division. Vocational Rehabilitation and Blind Services (VRBS) is a program within the Disability Employment Transitions Division (DETD), governed by the Department of Public Health and Human Services. This position supervises at least 2 Administrative Assistants who coordinate the scheduling of VRBS applications and appointments in the local VRBS office. Responsibilities include 1) Working with the VRBS Executive Leadership team in policy and procedure development and implementation 2) Providing technical assistance and training to statewide VRBS administrative support professionals; 3) Creating, proofreading, and editing documents; 4) Leading Administrative Professional Team meetings; and 5) Developing VRBS procedures. Additionally, this position performs duties relating to fiscal management of obligations and payments to Community Rehabilitation Providers (CRPs), colleges and universities, medical providers, and others. Responsibilities include 1) Managing and directing public and medical community relations for VRBS to promote the timely receipt of quality medical evidence required for program eligibility; 2) Maintaining business relationships with a statewide network of CRP's, community agencies and vendors, in-state and out of state educational training programs; 3) Entering and verifying data, generating reports, and notifying staff of fiscal and case management deadlines; and 4) Assuring encumbrances, payments, and purchases are made in accordance with policy, procedure, general accounting principles, and audit requirements. Why Join DPHHS Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.
    $36k-43k yearly est. Auto-Apply 34d ago
  • Supervisor Mortgage Servicing Oversight

    City National Bank 4.9company rating

    Assistant supervisor job in Helena, MT

    WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes. WHAT WILL YOU DO? * Serve as the primary point of contact for sub-servicers, ensuring communication and coordination. * Monitor and evaluate sub-servicer performance against contractual obligations and performance standards. * Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements. * Conduct regular audits of subservicer operations and compliance practices. * Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery. * Analyze performance metrics to identify areas for improvement and drive corrective actions. * Implement training programs for subservicer staff on compliance standards and best practices. * Update training materials to reflect regulatory changes. * Define documentation standards to ensure consistency and accountability in operations. * Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership. * Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input. * Stay updated on regulatory changes and adjust processes accordingly. * Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals. * Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure. * Address and resolve issues or breaches of service level agreements identified through monitoring and audits. * Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals. * Create a comprehensive suite of mortgage products and services. * Establish policies, procedures, and workflows to ensure compliance and operational efficiency. * Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff. * Drive growth and profitability within the mortgage division. * Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines. * Manage vendor relationships and mortgage software applications. * Represent the bank in community and civic activities to enhance market presence. * Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures. * Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation. * Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance. * Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters. * Establish rigorous quality control measures to maintain high standards of service and compliance. * Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations. * Train team members and strategic partners on best practices related to foreclosure and bankruptcy. * Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements. * Engage with investors and insurers to advocate for policies beneficial to all stakeholders. * Undertake special projects or strategic initiatives as assigned by senior leadership. * Perform other duties as necessary, including travel. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives * Minimum of 5 years of Mortgage Default Experience * Minimum of 5 Years of Mortgage Subservicing Experience *Additional Qualifications* * Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac). * Running servicing operations and establishing an end to end servicing oversight control for a bank. * Strong leadership, communication, and analytical skills. * Proficiency in loan origination software (e.g., Encompass) and Microsoft Office. * Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization * Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills * Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently * Strong quantitative, governance, and analytical abilities * Ability to solve complex problems and drive structure through ambiguity * Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership * Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio) *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
    $72k-91k yearly est. 4d ago
  • Retail Assistant Supervisor

    Easterseals-Goodwill Northern Rocky Mountain Brand 3.9company rating

    Assistant supervisor job in Helena, MT

    Apply at: ***************** At times may be only “Supervisor in Charge” of entire facility. Responsible for assuring a high level of guest and donor service. Assists with supervision of retail and/or production activities to ensure that goals are met in production and sales. Ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW. Duties include, but are not limited to: May assist with staff meetings that improve communication, such as daily tool box talks and monthly department meetings Demonstrate superior guest service by handling guest transactions in a timely and courteous manner, and responding to guest complaints/concerns with a sense of urgency to see to their resolution Assure that cash register, transaction, and cash handling procedures are strictly followed and enforced. Corrects any register or transaction errors according to established procedures Acknowledge and greet guests who come within 10 feet Completes or delegates tasks, as required, to bring store into compliance with “guest service” standards May assist with the follow-up of Store Visit Reports and/or assist in the completion of action plans Assist in inventory control by performing rack rolling, maintenance, and stock rotation activities Assists with the management of new purchased products for best possible return Ensures retail display standards are met Completes administrative tasks, which include; accurate daily/weekly/monthly reporting; opening and closing procedures, cash management, and stock on hand reporting Requirements Must be available to work evenings and weekends Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. Requires tolerance to extreme changes in temperature and humidity. Ability to move independently or with reasonable accommodation within the facility and community. Applicant must be physically and mentally able to perform all requirements of the job. All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment. Experience High School/Equivalent 0-2 years previous experience Job Level: Entry Easterseals-Goodwill offers a comprehensive & competitive benefits package including: Medical, Vision, Dental, and Voluntary Products Paid Time Off (PTO) 401(k) Retirement Plan + up to 4% contribution Tuition Assistance Flexible Spending + Health Savings Accounts 10% Discount on ESGW Services Employee Wellness Program 30% Discount at Goodwill Stores Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information. Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone. Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws. If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.
    $24k-29k yearly est. 38d ago
  • Culinary Services Supervisor Full-Time, Billings, MT

    Msccn

    Assistant supervisor job in Billings, MT

    Are you a passionate culinary professional with proven leadership experience? Forefront is seeking a Dining Services Supervisor to oversee dining operations at two senior living communities in Billings, MT. In this role, you will lead and support a dedicated dining team, ensure high-quality meal preparation and service, and create a warm, welcoming dining experience for residents and guests. You will play a key front-of-the-house leadership role, setting service standards and ensuring exceptional customer service at every meal. The Dining Services Supervisor will work closely with client partners to align dining services with community expectations and standards, and will manage and coordinate catering services for events, meetings, and special functions. The ideal candidate thrives in a fast-paced environment, values teamwork, and takes pride in delivering nutritious, well-prepared meals paired with outstanding hospitality. If you are committed to excellence in customer service and enjoy making a meaningful impact through front-of-the-house leadership and hospitality, we'd love to hear from you. Benefits Offered: Medical, Dental, Vision, Company Provided Life Insurance, and 401K w/Company Match! Vacation, Sick Leave, and 6 Paid Holidays! (FT only) Employee Assistance Program! Pharmacy Benefit! On Site & Discounted Childcare! Pay Range: $22.00-$25.00 Position Summary The Culinary Services Supervisor ensures the smooth operation of the culinary department in accordance with current applicable federal, state, and local standards, regulations, and facility policies. This role is critical in providing high-quality meals to residents, maintaining dietary standards, and fostering a safe and supportive environment for both residents and staff. The Culinary Services Supervisor will oversee culinary staff, assist with food ordering and inventory management, and ensure that all food is prepared and served according to established guidelines. Essential Job Functions Coordinate food preparation and meal service, ensuring that the nutritional needs and dietary restrictions of senior residents are met. Ensure customer satisfaction. Supervise and direct culinary staff, filling positions as necessary, and ensuring that staffing levels are adequate during all shifts. Ensure that portion sizes, recipes, and menu plans are followed to meet both nutritional and resident satisfaction standards. Monitor the temperature of hot and cold foods throughout preparation and service to ensure safety and compliance with food safety regulations. In the absence of the Chef/RED, assist with food product inspections, receiving deliveries, and ensuring proper storage of supplies and food products. Lead culinary staff in the absence of the Chef/RED, ensuring that all tasks are completed according to plan and that food safety standards are upheld. Maintain knowledge of all relevant federal, state, and facility-specific rules, regulations, and policies to ensure a safe dining environment for residents. Understand and follow the facility's fire and disaster plans, ensuring culinary staff is well-prepared for emergencies. Support other culinary-related duties as assigned by the Chef/RED. Qualifications At least two (2) years of food service experience, preferably in a senior living or healthcare setting. Strong knowledge of quantity food preparation, special diets, and portion control in a senior living or healthcare environment. Ability to read, understand, and follow recipes, diet orders, and work assignments. Must have the flexibility to work hours outside the regular schedule, including in emergency situations or to cover staff absences. Patient, compassionate, and able to communicate effectively with residents, families, and staff. Ability to handle the physical demands of the job, including lifting and carrying up to 75 pounds, standing for extended periods, and working with cleaning chemicals. Education Requirement High school diploma or equivalent preferred. Additional education in quantity cooking or therapeutic diets is a plus. ServSafe Food Protection Manager Certification (must be obtained within 90 days) Competencies Customer Service Oriented: Ability to interact with residents and families in a warm, friendly, and professional manner. Basic Food Preparation Knowledge: Understanding of senior nutrition and the ability to prepare and serve meals according to dietary needs. Sanitation and Safety Practices: Adherence to food safety standards and sanitation protocols. Thoroughness: Ensuring all tasks are completed accurately and to the highest standard. Time Management: Efficiently managing time to meet meal deadlines and service schedules. Physical Demands The Culinary Services Supervisor is required to stand and walk for long periods and must be able to bend, stoop, reach, lift, and carry food products, supplies, and equipment. Must be able to lift and/or carry weights ranging from 50 to 75 pounds. Must be able to work with chemicals/cleaning agents and be able to adapt to the physical demands of the senior living environment. Additional Information Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $22-25 hourly 5d ago
  • Dining Services Supervisor

    Forefront Healthcare & Culinary Services

    Assistant supervisor job in Billings, MT

    Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident experience. Job Description Are you a passionate culinary professional with proven leadership experience? Forefront is seeking a Dining Services Supervisor to oversee dining operations at two senior living communities in Billings, MT. In this role, you will lead and support a dedicated dining team, ensure high-quality meal preparation and service, and create a warm, welcoming dining experience for residents and guests. You will play a key front-of-the-house leadership role, setting service standards and ensuring exceptional customer service at every meal. The Dining Services Supervisor will work closely with client partners to align dining services with community expectations and standards, and will manage and coordinate catering services for events, meetings, and special functions. The ideal candidate thrives in a fast-paced environment, values teamwork, and takes pride in delivering nutritious, well-prepared meals paired with outstanding hospitality. If you are committed to excellence in customer service and enjoy making a meaningful impact through front-of-the-house leadership and hospitality, we'd love to hear from you. Benefits Offered: Medical, Dental, Vision, Company Provided Life Insurance, and 401K w/Company Match! Vacation, Sick Leave, and 6 Paid Holidays! (FT only) Employee Assistance Program! Pharmacy Benefit! On Site & Discounted Childcare! Pay Range: $22.00-$25.00 Position Summary The Culinary Services Supervisor ensures the smooth operation of the culinary department in accordance with current applicable federal, state, and local standards, regulations, and facility policies. This role is critical in providing high-quality meals to residents, maintaining dietary standards, and fostering a safe and supportive environment for both residents and staff. The Culinary Services Supervisor will oversee culinary staff, assist with food ordering and inventory management, and ensure that all food is prepared and served according to established guidelines. Essential Job Functions Coordinate food preparation and meal service, ensuring that the nutritional needs and dietary restrictions of senior residents are met. Ensure customer satisfaction. Supervise and direct culinary staff, filling positions as necessary, and ensuring that staffing levels are adequate during all shifts. Ensure that portion sizes, recipes, and menu plans are followed to meet both nutritional and resident satisfaction standards. Monitor the temperature of hot and cold foods throughout preparation and service to ensure safety and compliance with food safety regulations. In the absence of the Chef/RED, assist with food product inspections, receiving deliveries, and ensuring proper storage of supplies and food products. Lead culinary staff in the absence of the Chef/RED, ensuring that all tasks are completed according to plan and that food safety standards are upheld. Maintain knowledge of all relevant federal, state, and facility-specific rules, regulations, and policies to ensure a safe dining environment for residents. Understand and follow the facility's fire and disaster plans, ensuring culinary staff is well-prepared for emergencies. Support other culinary-related duties as assigned by the Chef/RED. Qualifications Qualifications At least two (2) years of food service experience, preferably in a senior living or healthcare setting. Strong knowledge of quantity food preparation, special diets, and portion control in a senior living or healthcare environment. Ability to read, understand, and follow recipes, diet orders, and work assignments. Must have the flexibility to work hours outside the regular schedule, including in emergency situations or to cover staff absences. Patient, compassionate, and able to communicate effectively with residents, families, and staff. Ability to handle the physical demands of the job, including lifting and carrying up to 75 pounds, standing for extended periods, and working with cleaning chemicals. Education Requirement High school diploma or equivalent preferred. Additional education in quantity cooking or therapeutic diets is a plus. ServSafe Food Protection Manager Certification (must be obtained within 90 days) Competencies Customer Service Oriented: Ability to interact with residents and families in a warm, friendly, and professional manner. Basic Food Preparation Knowledge: Understanding of senior nutrition and the ability to prepare and serve meals according to dietary needs. Sanitation and Safety Practices: Adherence to food safety standards and sanitation protocols. Thoroughness: Ensuring all tasks are completed accurately and to the highest standard. Time Management: Efficiently managing time to meet meal deadlines and service schedules. Physical Demands The Culinary Services Supervisor is required to stand and walk for long periods and must be able to bend, stoop, reach, lift, and carry food products, supplies, and equipment. Must be able to lift and/or carry weights ranging from 50 to 75 pounds. Must be able to work with chemicals/cleaning agents and be able to adapt to the physical demands of the senior living environment. Additional Information Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $22-25 hourly 21d ago
  • Dining Services Supervisor

    Forefront Healthcare

    Assistant supervisor job in Billings, MT

    Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident experience. Job Description Are you a passionate culinary professional with proven leadership experience? Forefront is seeking a Dining Services Supervisor to oversee dining operations at two senior living communities in Billings, MT . In this role, you will lead and support a dedicated dining team, ensure high-quality meal preparation and service, and create a warm, welcoming dining experience for residents and guests. You will play a key front-of-the-house leadership role , setting service standards and ensuring exceptional customer service at every meal. The Dining Services Supervisor will work closely with client partners to align dining services with community expectations and standards, and will manage and coordinate catering services for events, meetings, and special functions. The ideal candidate thrives in a fast-paced environment, values teamwork, and takes pride in delivering nutritious, well-prepared meals paired with outstanding hospitality. If you are committed to excellence in customer service and enjoy making a meaningful impact through front-of-the-house leadership and hospitality, we'd love to hear from you. Benefits Offered: Medical, Dental, Vision, Company Provided Life Insurance, and 401K w/Company Match! Vacation, Sick Leave, and 6 Paid Holidays! (FT only) Employee Assistance Program! Pharmacy Benefit! On Site & Discounted Childcare! Pay Range: $22.00-$25.00 Position Summary The Culinary Services Supervisor ensures the smooth operation of the culinary department in accordance with current applicable federal, state, and local standards, regulations, and facility policies. This role is critical in providing high-quality meals to residents, maintaining dietary standards, and fostering a safe and supportive environment for both residents and staff. The Culinary Services Supervisor will oversee culinary staff, assist with food ordering and inventory management, and ensure that all food is prepared and served according to established guidelines. Essential Job Functions Coordinate food preparation and meal service, ensuring that the nutritional needs and dietary restrictions of senior residents are met. Ensure customer satisfaction. Supervise and direct culinary staff, filling positions as necessary, and ensuring that staffing levels are adequate during all shifts. Ensure that portion sizes, recipes, and menu plans are followed to meet both nutritional and resident satisfaction standards. Monitor the temperature of hot and cold foods throughout preparation and service to ensure safety and compliance with food safety regulations. In the absence of the Chef/RED, assist with food product inspections, receiving deliveries, and ensuring proper storage of supplies and food products. Lead culinary staff in the absence of the Chef/RED, ensuring that all tasks are completed according to plan and that food safety standards are upheld. Maintain knowledge of all relevant federal, state, and facility-specific rules, regulations, and policies to ensure a safe dining environment for residents. Understand and follow the facility's fire and disaster plans, ensuring culinary staff is well-prepared for emergencies. Support other culinary-related duties as assigned by the Chef/RED. Qualifications Qualifications At least two (2) years of food service experience, preferably in a senior living or healthcare setting. Strong knowledge of quantity food preparation, special diets, and portion control in a senior living or healthcare environment. Ability to read, understand, and follow recipes, diet orders, and work assignments. Must have the flexibility to work hours outside the regular schedule, including in emergency situations or to cover staff absences. Patient, compassionate, and able to communicate effectively with residents, families, and staff. Ability to handle the physical demands of the job, including lifting and carrying up to 75 pounds, standing for extended periods, and working with cleaning chemicals. Education Requirement High school diploma or equivalent preferred. Additional education in quantity cooking or therapeutic diets is a plus. ServSafe Food Protection Manager Certification (must be obtained within 90 days) Competencies Customer Service Oriented: Ability to interact with residents and families in a warm, friendly, and professional manner. Basic Food Preparation Knowledge: Understanding of senior nutrition and the ability to prepare and serve meals according to dietary needs. Sanitation and Safety Practices: Adherence to food safety standards and sanitation protocols. Thoroughness: Ensuring all tasks are completed accurately and to the highest standard. Time Management: Efficiently managing time to meet meal deadlines and service schedules. Physical Demands The Culinary Services Supervisor is required to stand and walk for long periods and must be able to bend, stoop, reach, lift, and carry food products, supplies, and equipment. Must be able to lift and/or carry weights ranging from 50 to 75 pounds. Must be able to work with chemicals/cleaning agents and be able to adapt to the physical demands of the senior living environment. Additional Information Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $22-25 hourly 8h ago
  • Food/Consumables Team Supervisor

    Wal-Mart 4.6company rating

    Assistant supervisor job in Billings, MT

    Why is Walmart America's leading grocery store? Our customers tell us one of the biggest reasons is our hard-working and happy-to-help fresh food and grocery associates. Join our food and grocery team and you will make important decisions about the quality of fruit and vegetables our customers eat and feed to their families. * Work in our deli and you'll be on the frontlines of customer service--your smile can make the difference between a good shopping experience and a great one. * In our bakery--you'll help a family have a great meal. You won't just decorate cakes--you'll help customers celebrate special moments. * Work in our dry grocery department and you will ensure customers find the items they are looking for. No matter which fresh food or grocery area you work in, there are similarities in all departments. These include detailed cleaning of the shelves and department, checking and maintaining temperature control, verifying dates, and disposing of lesser quality food products. If you have a passion or experience with fresh food or grocery, this is the job for you.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. * The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
    $32k-49k yearly est. 8d ago
  • Regional Service Supervisor

    Consumer Direct Care Network 4.5company rating

    Assistant supervisor job in Billings, MT

    General information Date Thursday, January 8, 2026 Location MT - Billings Remote/Hybrid No Position Level Supervisor Employment Type Full time Career Field Operations Description & Requirements Culture Vision at Consumer Direct Care Network At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY The Regional Service Supervisor ensures that clients' in-home care needs are met in full compliance with applicable regulations and program guidelines. They lead and mentor service and administrative coordination teams within their assigned territory, fostering a collaborative and cohesive office environment. The role supports day-to-day operations and champions client advocacy to ensure high quality care delivery. JOB DUTIES Train, supervise, and coach Service and Administrative Coordination teams in compliance with company policies and procedures Identify operational challenges and implement solution-oriented process improvements Monitor operational data and prepare advanced reports for management and stakeholders Oversee client and employee enrollment in program-supported services Communicate effectively with referral sources, clients, and employees Manage daily operations, including client assessments and home visits, in accordance with state, federal, and program contract requirements Maintain up-to-date knowledge and skills to coordinate and streamline workflows Exhibit leadership through dependability, effective problem-solving, and sound decision-making Lead and track project deliverables to ensure timely completion Facilitate, assign, and participate in professional development and training opportunities Collaborate with stakeholders to support effective service delivery Represent the company at stakeholder meetings, health fairs, and provider events Promote company services to referral sources and community partners Other duties as assigned QUALIFICATIONS Meet at least one of the following program-specific requirements: 3 years' experience serving individuals with disabilities and/or supervising teams A bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or a related field A combination of relevant education and experience Demonstrate proficiency in relevant computer systems and tools Maintain reliable transportation and valid automobile insurance for in‐state travel Ability to work flexible and/or extended hours, if needed, to meet the job requirements Ability to successfully pass a background screening Reliable internet service for hybrid or remote work, if applicable The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a Consumer Direct Care Network team member you will receive: A rewarding career helping others Fun and engaging work environment built on team unity Job satisfaction knowing you make a difference in the work you do and lives we serve Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: Medical, Dental, and Vision Insurance Vacation accrued at 3.07 hours per pay period to use when accrued Two Paid Floating Holidays Nine Paid Federal Holidays Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued Instant Earnings Option 401(k) Retirement plan & discretionary company match Company-Paid Life Insurance Supplemental Life, Accident, Critical Illness, and Hospital benefits Short and Long-Term Disability Paid Parental Leave Flexible Spending Account Employee Assistance Program Pet Insurance WHO WE ARE Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. Your opportunities within our network are endless, it's not just a job, it's a career… advance it with the Consumer Direct Care Network! The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.
    $27k-35k yearly est. 7d ago
  • Service & Engagement Team Leader

    Target 4.5company rating

    Assistant supervisor job in Helena, MT

    The pay range per hour is $21.50 - $36.55 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ********************************************** ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of: * Guest service fundamentals, experience building a guest first team culture and driving loyalty programs * Guest engagement; problem solving and resolution * Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies * Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals * Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: * Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. * Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards. * Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions. * Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day. * Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience. * Support your direct leader by following-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences. * Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path. * Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture. * With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors. * Quickly respond to any concerns with a guests' shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues. * Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events. * Evaluate candidates for open positions and develop a guest-centric team. * Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends). * Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed. * Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment. * Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately. * Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks. * Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs. * Lead by thanking guests and let them know we're happy they chose to shop at Target. * Model the execution of physical security processes in order to enhance the instore security culture. * Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices * If applicable, as a key carrier, follow all safe and secure training and processes. * Address all store emergency and compliance needs. * All other duties based on business needs WHAT WE ARE LOOKING FOR This may be the right job for you if: * You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. * You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. * You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go: * High school diploma or equivalent * Must be at least 18 years of age or older * Previous retail experience preferred, but not required * Lead and hold others accountable * Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team * Manage workload and prioritize tasks independently and with a team * Welcoming and helpful attitude * Effective communication skills * Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: * Access all areas of the building to respond to guest or team member issues * Interpret instructions, reports and information * Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed * Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others * Climb up and down ladders as needed * Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary * Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed * Ability to remain mobile for the duration of a scheduled shift (shift length may vary). Benefits Eligibility Please paste this url into your preferred browser to learn about benefits eligibility for this role: ******************************** | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: ******************************** Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
    $24k-30k yearly est. Auto-Apply 27d ago
  • Medical Call Center

    Global Channel Management

    Assistant supervisor job in Helena, MT

    Medical Call Center needs 1 year medical insurance or medical office experience. Medical Call Center requires: Computer system experience with data entry and database documentation knowledge. Call center or professional office experience. Medical Call Center duties: Gathers information, assesses caller needs, research and resolves inquiries and documents calls. Provides clear and concise information regarding member eligibility status, passport provider change and member benefits. Follows documented policies and procedures including call handling and escalations.
    $26k-36k yearly est. 60d+ ago
  • Supervisor, Front Office

    Kerzner International Holdings 3.9company rating

    Assistant supervisor job in Big Sky, MT

    (14815) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion. Job Summary The Supervisor, Front Office supports the daily operations, training, and guest services within the Front Office. With experience in luxury boutique hotel/resort guest services, they will ensure the highest level of customer service while providing colleagues with the tools and guidance needed for success. This role supports property operations by ensuring seamless guest experiences from arrival to departure, maintaining service excellence, and addressing guest inquiries in the lobby. The Supervisor, Front Office also tracks guest preferences, resolves service issues, and escalates extraordinary cases to the Assistant Manager, Front Office. Key Duties & Responsibilities * Lead by example, demonstrating professionalism, integrity, and strong interpersonal skills * Foster teamwork, trust, and cooperation among Front Office colleagues * Supervise, support, and provide guidance to the Front Office team * Understand team roles and step in when necessary to ensure smooth operations * Conduct regular training sessions and support ongoing staff development * Assist in scheduling and ensuring appropriate shift coverage based on hotel occupancy * Monitor adherence to Front Office policies, procedures, and service standards (LQA) * Provide coaching, mentorship, and performance feedback * Assist in interviewing and onboarding new team members * Communicate effectively with colleagues and management through various channels * Support team well-being and create a positive work environment * Ensure an exceptional guest experience by proactively addressing guest needs and concerns * Interact with guests in public areas, maintaining high visibility during peak times * Handle guest inquiries, special requests, and complaints with professionalism and efficiency * Record and follow up on guest issues in the response tracking system * Gather and communicate guest preferences to enhance personalized service * Support guest retention efforts by creating memorable moments * Emphasize guest satisfaction during departmental meetings and encourage continuous improvement * Participate in guest and employee incident investigations when necessary * Oversee daily Front Office operations, ensuring compliance with policies and service standards * Collaborate with other hotel departments to optimize workflow and guest experience * Ensure proper room assignments based on guest preferences and booking details * Support the implementation of the upselling program and ensure team engagement * Monitor guest registration compliance * Maintain a strong working knowledge of room types, rates, and discount structures * Provide necessary reports to the Finance department as required * Work with third-party partners to enhance guest services and experiences * Enforce credit control procedures and obtain approval for exceeding limits * Assist with night shifts and Front Office coverage when required * Ensure compliance with hotel security, health, and safety policies * Implement emergency response protocols for incidents such as fire, theft, or medical emergencies * Adapt to additional tasks and responsibilities as assigned by management * Participate in training programs for personal and professional growth * Maintain awareness of hotel fire, hygiene, safety, and emergency protocols * Adhere to the hotel's employee handbook and professional appearance standards * Always deliver the highest level of courtesy and service to guests * Maintain professionalism and cooperation in all interactions with colleagues * Address conflicts discreetly and respectfully, ensuring a positive work environment * Keep management informed of operational progress, challenges, and solutions * Actively seek and respond to feedback to enhance performance and service quality Skills, Experience & Educational Requirements * Minimum two years of experience in a luxury, 5-star hotel in a Front Office role. * Supervisory experience is preferred. * Strong background in guest services, reservations, and hospitality revenue management. * Excellent communication, leadership, and team development skills. * Proficiency in Microsoft Office and Opera PMS. * Strong problem-solving and decision-making abilities. * Fluency in written and spoken English; additional languages are a plus. * Exceptional organization and attention to detail. Benefits * Medical insurance - 80% of premium paid by employer * Health Savings Account with $50 employer contribution per pay period * Dental, vision & life insurance - 100% of premium paid by employer * 5 weeks of PTO (Paid Time Off) * 8 paid holidays * Uniform provided & complimentary laundering * Complimentary transportation to/from resort * Complimentary meal per shift * Subsidized housing based on availability * Discounts at F&B outlets on property * 14 nights per year at $100/night* at Kerzner Properties worldwide * Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership Physical Requirements The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to: * Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods * Frequent bending, twisting, stooping, reaching, and pulling * Lifting and carrying of loads weighing up to 50 pounds * Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc. Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
    $28k-32k yearly est. 3d ago
  • Team Supervisor (LPN)

    Riverstone Health 3.6company rating

    Assistant supervisor job in Billings, MT

    Working title: Team Supervisor (LPN) Classification title: Program Manager 1 Division: Communication Health Center Program: Main Campus- Billings FLSA status: Non-Exempt: Full Time Schedule: Monday-Friday; 8am to 5pm Wage Range: $26.40 to $35.72 hourly; depending on number of years of transferrable experience and internal equity Organizational Overview Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection - HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve. Job Summary: The Team Supervisor plays a critical leadership role within the clinical team by directly overseeing the daily operations of an assigned primary care team. This position is responsible for managing the patient flow thru the pod, ensuring high quality/safe patient care, efficient and optimal staff performance, and high levels of patient satisfaction. The Team Supervisor serves as a first line supervisor for care team staff, providing guidance, training, performance feedback, and support to maintain a collaborative and patient focused environment. Essential Functions/Major Duties and Responsibilities: A. Pod Supervisor 50% Oversee day to day operations of the care team, maintaining an efficient and successful flow Provides direct backup to medical assistants and LPNs Troubleshoot issues that impact efficiency, patient satisfaction, or staff workflow Act as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross clinic collaboration and coordination Encourage open communication and conflict resolution Serve as a point person in onbarding and training processes with new staff and students Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met. Ensure program, and agency policies and procedures are being followed. Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems Ensure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfaction Ensure a culture of safety Works with team as a working supervisor in the pod to ensure above goals B. Supervisory Responsibilities 45% Coordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levels Directly supervise medical assistants Conduct regular check-ins, performance evaluations, and coaching sessions Foster a positive, respectful, and team-oriented culture within the care team Recruit, hire, orient, evaluate, counsel, coach and retain program staff Work closely with other RiverStone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiatives Non-Essential Functions/Other duties as assigned ≥5% Perform other duties as assigned in support of the RiverStone's mission and goals. Education and Experience: Minimum Qualifications Completion of a State accredited Licensed Practical Nursing Program Minimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary care Leadership experience Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work. Preferred Qualifications: Experience working with underserved population Experience working in a customer service environment Certificates, Licenses, Registrations: Montana LPN licensure in good standing BLS Certification Knowledge, Skills, and Abilities: Computer literacy, including Excel, Outlook, Word and systems to maintain electronic medical records Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality. Customer Service Excellence: Doing things right the first time Making people feel welcome Showing respect for each customer Anticipating customer needs and concerns Keeping customers informed Helping and going the extra mile Responding quickly Protecting privacy and confidentiality Demonstrating proper telephone etiquette Taking responsibility for handling complaints Being professional Taking ownership of your attitude toward Service Excellence. Supervision: 1-7 FTE Physical Demands and Working Conditions: Work is mainly performed in a clinic setting. Standing, bending, sitting, lifting required. Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices. Freedom to Act & Decision Making: Work is structured by public health regulations and established medical practices. Decisions directly affect the quality of services provided to the public. Supervised by Program Manager. Has someone readily available to ask questions if needed. Communications & Networking: Work directly with other team members to provide quality customer service for patients and customers. Facilitates effective communication with referral sources, physicians and healthcare staff Budget & Resource Management: NA
    $26.4-35.7 hourly 35d ago
  • Retail Assistant Supervisor

    Easterseals-Goodwill Northern Rocky Mountain Brand 3.9company rating

    Assistant supervisor job in Missoula, MT

    Apply at: ***************** At times may be only “Supervisor in Charge” of entire facility. Responsible for assuring a high level of guest and donor service. Assists with supervision of retail and/or production activities to ensure that goals are met in production and sales. Ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW. Duties include, but are not limited to: May assist with staff meetings that improve communication, such as daily tool box talks and monthly department meetings Demonstrate superior guest service by handling guest transactions in a timely and courteous manner, and responding to guest complaints/concerns with a sense of urgency to see to their resolution Assure that cash register, transaction, and cash handling procedures are strictly followed and enforced. Corrects any register or transaction errors according to established procedures Acknowledge and greet guests who come within 10 feet Completes or delegates tasks, as required, to bring store into compliance with “guest service” standards May assist with the follow-up of Store Visit Reports and/or assist in the completion of action plans Assist in inventory control by performing rack rolling, maintenance, and stock rotation activities Assists with the management of new purchased products for best possible return Ensures retail display standards are met Completes administrative tasks, which include; accurate daily/weekly/monthly reporting; opening and closing procedures, cash management, and stock on hand reporting Requirements Must be available to work evenings and weekends Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. Requires tolerance to extreme changes in temperature and humidity. Ability to move independently or with reasonable accommodation within the facility and community. Applicant must be physically and mentally able to perform all requirements of the job. All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment. Experience High School/Equivalent 0-2 years previous experience Job Level: Entry Easterseals-Goodwill offers a comprehensive & competitive benefits package including: Medical, Vision, Dental, and Voluntary Products Paid Time Off (PTO) 401(k) Retirement Plan + up to 4% contribution Tuition Assistance Flexible Spending + Health Savings Accounts 10% Discount on ESGW Services Employee Wellness Program 30% Discount at Goodwill Stores Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information. Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone. Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws. If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.
    $24k-30k yearly est. 13d ago
  • Dining Services Supervisor

    Forefront Healthcare & Culinary Services

    Assistant supervisor job in Billings, MT

    Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident experience. Job Description Are you a passionate culinary professional with proven leadership experience? Forefront is seeking a Dining Services Supervisor to oversee dining operations at two senior living communities in Billings, MT. In this role, you will lead and support a dedicated dining team, ensure high-quality meal preparation and service, and create a warm, welcoming dining experience for residents and guests. You will play a key front-of-the-house leadership role, setting service standards and ensuring exceptional customer service at every meal. The Dining Services Supervisor will work closely with client partners to align dining services with community expectations and standards, and will manage and coordinate catering services for events, meetings, and special functions. The ideal candidate thrives in a fast-paced environment, values teamwork, and takes pride in delivering nutritious, well-prepared meals paired with outstanding hospitality. If you are committed to excellence in customer service and enjoy making a meaningful impact through front-of-the-house leadership and hospitality, we'd love to hear from you. Benefits Offered: Medical, Dental, Vision, Company Provided Life Insurance, and 401K w/Company Match! Vacation, Sick Leave, and 6 Paid Holidays! (FT only) Employee Assistance Program! Pharmacy Benefit! On Site & Discounted Childcare! Pay Range: $22.00-$25.00 Position Summary The Culinary Services Supervisor ensures the smooth operation of the culinary department in accordance with current applicable federal, state, and local standards, regulations, and facility policies. This role is critical in providing high-quality meals to residents, maintaining dietary standards, and fostering a safe and supportive environment for both residents and staff. The Culinary Services Supervisor will oversee culinary staff, assist with food ordering and inventory management, and ensure that all food is prepared and served according to established guidelines. Essential Job Functions Coordinate food preparation and meal service, ensuring that the nutritional needs and dietary restrictions of senior residents are met. Ensure customer satisfaction. Supervise and direct culinary staff, filling positions as necessary, and ensuring that staffing levels are adequate during all shifts. Ensure that portion sizes, recipes, and menu plans are followed to meet both nutritional and resident satisfaction standards. Monitor the temperature of hot and cold foods throughout preparation and service to ensure safety and compliance with food safety regulations. In the absence of the Chef/RED, assist with food product inspections, receiving deliveries, and ensuring proper storage of supplies and food products. Lead culinary staff in the absence of the Chef/RED, ensuring that all tasks are completed according to plan and that food safety standards are upheld. Maintain knowledge of all relevant federal, state, and facility-specific rules, regulations, and policies to ensure a safe dining environment for residents. Understand and follow the facility's fire and disaster plans, ensuring culinary staff is well-prepared for emergencies. Support other culinary-related duties as assigned by the Chef/RED. Qualifications Qualifications At least two (2) years of food service experience, preferably in a senior living or healthcare setting. Strong knowledge of quantity food preparation, special diets, and portion control in a senior living or healthcare environment. Ability to read, understand, and follow recipes, diet orders, and work assignments. Must have the flexibility to work hours outside the regular schedule, including in emergency situations or to cover staff absences. Patient, compassionate, and able to communicate effectively with residents, families, and staff. Ability to handle the physical demands of the job, including lifting and carrying up to 75 pounds, standing for extended periods, and working with cleaning chemicals. Education Requirement High school diploma or equivalent preferred. Additional education in quantity cooking or therapeutic diets is a plus. ServSafe Food Protection Manager Certification (must be obtained within 90 days) Competencies Customer Service Oriented: Ability to interact with residents and families in a warm, friendly, and professional manner. Basic Food Preparation Knowledge: Understanding of senior nutrition and the ability to prepare and serve meals according to dietary needs. Sanitation and Safety Practices: Adherence to food safety standards and sanitation protocols. Thoroughness: Ensuring all tasks are completed accurately and to the highest standard. Time Management: Efficiently managing time to meet meal deadlines and service schedules. Physical Demands The Culinary Services Supervisor is required to stand and walk for long periods and must be able to bend, stoop, reach, lift, and carry food products, supplies, and equipment. Must be able to lift and/or carry weights ranging from 50 to 75 pounds. Must be able to work with chemicals/cleaning agents and be able to adapt to the physical demands of the senior living environment. Additional Information Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $22-25 hourly 16d ago
  • Stocking Team Supervisor

    Wal-Mart 4.6company rating

    Assistant supervisor job in Billings, MT

    Stocking, backroom, and receiving associates work to ensure customers can find all the items they have on their shopping list. Depending on the shift you work, your job could include moving inventory in the backroom, unloading trucks, or helping customers while stocking shelves. From unloading trucks in the summer to filling ice cream in the freezer, this fast-paced job can be physically demanding. It's like being paid to go the gym!At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. * The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
    $32k-49k yearly est. 5d ago
  • Service & Engagement Team Leader

    Target 4.5company rating

    Assistant supervisor job in Helena, MT

    The pay range per hour is $21.50 - $36.55 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ********************************************* . **ALL ABOUT TARGET** Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. (*********************************** **ALL ABOUT SERVICE & ENGAGEMENT** Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. **At Target** **,** **we believe in our** **leaders** **having meaningful experiences that help them build and develop skills for a** **career. The role of a Service and** **Engagement Team Leader can provide you with the** **skills and experience of** **:** + Guest service fundamentals,experience building a guest first team culture and driving loyalty programs + Guest engagement; problem solving and resolution + Retail business fundamentalsincluding: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies + Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals + Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent **As a** **Service and Engagement Team Leader, no** **two days** **are ever the same, but a typical day will** **most likely include** **the following responsibilities:** + Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. + Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service,resolution, driving loyalty and cleanliness standards. + Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions. + Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload,to deliver on store sales goals,guest engagement and troubleshoot opportunity areas as needed throughout the day. + Support Target Loyalty Programs to ensure your team caneducate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience. + Support your direct leaderbyfollowing-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences. + Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path. + Personalize recognition and appreciationof your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture. + With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors. + Quickly respond to anyconcerns with aguests' shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues. + Ensureyour teammembers stay up-to-date on upcoming major promotions, brand launches and events. + Evaluate candidates for open positions and develop a guest-centric team. + Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts,holidays and weekends). + Support and enableteam membersto deliver pick up and drive uporders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed. + Demonstrate a culture of ethical conductand compliance; lead team to work in the same way and hold others accountable to this commitment. + Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately. + Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks. + Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs. + Lead by thanking guests and let them know we're happy they chose to shop at Target. + Model the execution of physical security processes in order to enhance the instore security culture. + Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices + If applicable, as a key carrier, follow all safe and secure training and processes. + Address all store emergency and compliance needs. + All other duties based on business needs **WHAT WE ARE LOOKING FOR** **This m** **ay** **be the right job for you if:** + You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. + You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. + You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). **The good news is** **that we have some amazing training that will help teach you everything you need to know to be a** **Service and Engagement** **Team** **Lead** **er** **.** **But** **,** **there are a few skills you should have from the get-go:** + High school diploma or equivalent + Must be at least 18 years of age or older + Previous retail experience preferred, but not required + Lead and hold others accountable + Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.Work independently and as part of a team + Manage workload and prioritize tasks independently and with a team + Welcoming and helpful attitude + Effective communication skills + Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes **We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:** + Access all areas of the building to respond to guest or team member issues + Interpret instructions, reports and information + Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed + Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others + Climb up and down ladders as needed + Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary + Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed + Ability to remain mobile for the duration of a scheduled shift (shift length may vary). **Benefits Eligibility** Please paste this url into your preferred browser to learn about benefits eligibility for this role: ********************************* | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: ********************************* **Americans with Disabilities Act (ADA)** In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
    $24k-30k yearly est. 27d ago
  • Team Supervisor (MA)

    Riverstone Health 3.6company rating

    Assistant supervisor job in Billings, MT

    Working title: Team Supervisor (MA) Classification title: Program Coordinator 2 Division: Community Health Center Program: Main Campus- Billings FLSA status: Non-Exempt: Full-time Schedule: Monday-Friday; 8am-5pm Wage Range: $24.28 to $32.19 hourly; depending on number of years of transferrable experience and internal equity Organizational Overview Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection - HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve. Job Summary: The Team Supervisor plays a critical leadership role within the clinical team by directly overseeing the daily operations of an assigned primary care team. This position is responsible for managing the patient flow thru the pod, ensuring high quality/safe patient care, efficient and optimal staff performance, and high levels of patient satisfaction. The Team Supervisor serves as a first line supervisor for care team staff, providing guidance, training, performance feedback, and support to maintain a collaborative and patient focused environment. Essential Functions/Major Duties and Responsibilities: A. Pod Coordinator 55% Oversee day to day operations of the care team, maintaining an efficient and successful flow Provides direct backup to medical assistants Troubleshoot issues that impact efficiency, patient satisfaction, or staff workflow Act as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross clinic collaboration and coordination Encourage open communication and conflict resolution Serve as a point person in onbarding and training processes with new staff and students Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met. Ensure program, and agency policies and procedures are being followed. Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems Ensure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfaction Ensure a culture of safety Works with team as a working supervisor in the pod to ensure above goals B. Pod Supervisor 45% Recruit, hire, orient, evaluate, counsel, coach and retain program staff Conduct regular check-ins, performance evaluations, and coaching sessions Coordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levels Directly supervise medical assistants Foster a positive, respectful, and team-oriented culture within the care team Work closely with other RiverStone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiatives Non-Essential Functions/Other duties as assigned ≥5% Perform other duties as assigned in support of the RiverStone's mission and goals. Education and Experience: Minimum Qualifications High School diploma or equivalent Minimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary care Leadership experience Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work. Preferred Qualifications: Experience working with underserved population Experience working in a customer service environment Certificates, Licenses, Registrations: MA Certification BLS and CPR Certification Knowledge, Skills, and Abilities: Computer literacy, including Excel, Outlook, Word and systems to maintain electronic medical records Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality. Customer Service Excellence: Doing things right the first time Making people feel welcome Showing respect for each customer Anticipating customer needs and concerns Keeping customers informed Helping and going the extra mile Responding quickly Protecting privacy and confidentiality Demonstrating proper telephone etiquette Taking responsibility for handling complaints Being professional Taking ownership of your attitude toward Service Excellence. Supervision: 1-7 FTE Physical Demands and Working Conditions: Work is mainly performed in a clinic setting. Standing, bending, sitting, lifting required. Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices. Freedom to Act & Decision Making: Work is structured by public health regulations and established medical practices. Decisions directly affect the quality of services provided to the public. Supervised by Program Manager. Has someone readily available to ask questions if needed. Communications & Networking: Work directly with other team members to provide quality customer service for patients and customers. Facilitates effective communication with referral sources, physicians and healthcare staff Budget & Resource Management: NA
    $24.3-32.2 hourly 35d ago
  • Service & Engagement Team Leader

    Target 4.5company rating

    Assistant supervisor job in Helena, MT

    The pay range per hour is $21.50 - $36.55 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ********************************************** ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of: Guest service fundamentals, experience building a guest first team culture and driving loyalty programs Guest engagement; problem solving and resolution Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards. Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions. Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day. Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience. Support your direct leader by following-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences. Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path. Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture. With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors. Quickly respond to any concerns with a guests' shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues. Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events. Evaluate candidates for open positions and develop a guest-centric team. Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends). Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed. Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment. Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately. Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks. Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs. Lead by thanking guests and let them know we're happy they chose to shop at Target. Model the execution of physical security processes in order to enhance the instore security culture. Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices If applicable, as a key carrier, follow all safe and secure training and processes. Address all store emergency and compliance needs. All other duties based on business needs WHAT WE ARE LOOKING FOR This may be the right job for you if: You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go: High school diploma or equivalent Must be at least 18 years of age or older Previous retail experience preferred, but not required Lead and hold others accountable Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team Manage workload and prioritize tasks independently and with a team Welcoming and helpful attitude Effective communication skills Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others Climb up and down ladders as needed Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed Ability to remain mobile for the duration of a scheduled shift (shift length may vary). Benefits Eligibility Please paste this url into your preferred browser to learn about benefits eligibility for this role: ******************************** | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: ******************************** Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
    $24k-30k yearly est. Auto-Apply 28d ago

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