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Assistant supervisor jobs in Rhode Island - 55 jobs

  • Service Supervisor

    Default 4.5company rating

    Assistant supervisor job in Rhode Island

    Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability. Skills/Qualifications Required High School Diploma/GED; Bachelor's degree preferred Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: Have an active driver's license Be at least 21 years of age Obtain a DOT medical certification Provide documentation regarding their previous employment Preferred Experience working in a sales related role Customer service experience, preferably in an industrial or service industry Training or instructor experience Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: • Competitive Pay • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) • Disability, Life and AD&D Insurance, 100% Company Paid • Paid Time Off and Holidays • Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Readyā„¢ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. Job Category: Service Organization: Rental Employee Status: Regular Schedule: Full Time Shift: 1st Shift #INDT3
    $42k-60k yearly est. 58d ago
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  • Supervisor Coding

    Highmark Health 4.5company rating

    Assistant supervisor job in Providence, RI

    Primarily responsible for assisting the Coding Manager within the Coding Department. Assists in the management of daily operational processes, including: optimization of work assignments, timekeeping and supervision responsibilities of team, providing technical expertise for coding content and functions within the department. The supervisor is responsible for the analysis and assessment of data relating to coding. Acting as an internal consultant, the supervisor provides essential quality reports, advice and improvement recommendations to management along all service lines. Identifies work flow issues and solutions, training needs, works special projects, resolves claim/account issues and technical problems and communicates/escalates root cause issues as appropriate. Works closely with the Coding Manager to provide accurate, critical information for identification of areas needing immediate attention to improve revenue results. Monitors daily workflow, reassigns work as needed and monitors staff productivity as required to achieve key revenue cycle performances indicators. This supervisor will facilitate a climate of teamwork. **ESSENTIAL RESPONSIBILITIES:** + Supervises coders. Assists with training new staff, counsels staff on performance and assists with managing workload goals and standards of performance. (25%) + Assists coding manager with scheduling, payroll, work queue assignment, and physician education. (25%) + Assists with production coding when and where needed. (20%) + Builds strong relations and facilitates productive communication between key stakeholders and core support departments. Collaborates with others to develop and implement action plans to resolve errors. (10%) + Organizes, delegates, monitors and measures special projects to ensure they are completed timely and accurately. (10%) + Identifies, quantifies and monitors account detail or workflow processes for barriers. Makes process improvements or initiates courses of action for problem resolution. (10%) + Performs other duties as assigned or required. **QUALIFICATIONS** **Minimum** + Associates Degree in a Health Information related field or 4 years of experience in lieu of Associate's degree + 3 years experience as a production coder related to the coding team being supervised which includes assigning ICD-10-CM codes, ICD-10-PCS codes (inpatient), CPT/HCPCS codes. + Excellent organizational and project management skills + 1 year in a leadership type role or a similar role in oversight of staff and/or processes + Professional Coding Certification **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $30.10 **Pay Range Maximum:** $46.65 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J272888
    $30.1-46.7 hourly 60d ago
  • Stocking Team Supervisor

    Wal-Mart 4.6company rating

    Assistant supervisor job in Rhode Island

    Stocking, backroom, and receiving associates work to ensure customers can find all the items they have on their shopping list. Depending on the shift you work, your job could include moving inventory in the backroom, unloading trucks, or helping customers while stocking shelves. From unloading trucks in the summer to filling ice cream in the freezer, this fast-paced job can be physically demanding. It's like being paid to go the gym!At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. * The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
    $62k-93k yearly est. 24d ago
  • Bilingual WIC Program Support Supervisor

    Children's Friend 4.1company rating

    Assistant supervisor job in Central Falls, RI

    🌟 We're Hiring: WIC Program Support Supervsor! Location: Central Falls, RI (please note: you may need to travel to other sites located in Providence, RI and Pawtucket, RI and the surrounding communities) Reports To: Director of Nutritional Services Employment Type: Full-Time (Monday - Friday, 8 hour shifts) Make a Difference in Your Community Are you passionate about supporting families, leading teams, and improving access to nutrition and health services? Are you bilingual? Children's Friend is seeking a WIC Program Support Supervisor to play a vital leadership role in ensuring high-quality services for WIC participants across our sites. This is a great opportunity for an experienced community services professional who enjoys supervising staff, engaging with families, and making a real impact in public health. What You'll Do As the WIC Program Support Supervisor, you will: Lead & Support Staff Supervise and mentor WIC Program Assistants, volunteers, and AmeriCorps members Provide guidance through supervision, team meetings, and coaching Foster a respectful, inclusive, and collaborative work environment Serve WIC Participants Screen applicants for eligibility and complete accurate data entry Provide program education, answer questions, and explain WIC benefits Conduct intake measurements (height, weight, hemoglobin tests) Deliver secondary nutrition education using approved materials Make referrals to community resources such as housing, food banks, social work, and healthcare Manage Operations Build and maintain monthly appointment schedules Oversee daily phone coverage, voicemail responses, and appointment reminders Ensure check safety, chart security, and office cleanliness Maintain adequate office and medical supplies Handle special cases including transfers and participant concerns Produce recurring data reports (e.g., terminated clients, appointment reminders) Engage the Community Lead outreach initiatives, networking, and educational efforts Support voter registration procedures and reporting Participate in agency-wide committees and projects What We're Looking For Required: High School Diploma or GED Bilingual in Spanish and English Required 5-10 years of related experience in community-based social services Office management experience Valid driver's license, auto insurance, and reliable vehicle Ability to pass pre-employment background screening Preferred: Prior supervisory experience Additional language proficiency 🌱 Why Join Children's Friend? At Children's Friend, we believe every child deserves a strong start. As part of our team, you'll have the chance to grow professionally, contribute meaningfully, and be part of a diverse and inclusive workplace where your efforts matter every day. šŸ”’ Equal Opportunity Employer We are committed to equity and diversity in the workplace. If you require accommodations during the application process, please contact us at ****************. Children's Friend offers a comprehensive benefits package that includes the following: Medical Dental and Vision coverage Employer contributions to the 403(b) plan Employer-paid Life and Disability insurance Flex Spending Accounts 12 Holidays Competitive Vacation Benefits Training and Professional Development Education Assistance Student Loan Repayment Assistance
    $52k-74k yearly est. Auto-Apply 9d ago
  • Supervisor Mortgage Servicing Oversight

    City National Bank 4.9company rating

    Assistant supervisor job in Providence, RI

    WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes. WHAT WILL YOU DO? * Serve as the primary point of contact for sub-servicers, ensuring communication and coordination. * Monitor and evaluate sub-servicer performance against contractual obligations and performance standards. * Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements. * Conduct regular audits of subservicer operations and compliance practices. * Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery. * Analyze performance metrics to identify areas for improvement and drive corrective actions. * Implement training programs for subservicer staff on compliance standards and best practices. * Update training materials to reflect regulatory changes. * Define documentation standards to ensure consistency and accountability in operations. * Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership. * Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input. * Stay updated on regulatory changes and adjust processes accordingly. * Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals. * Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure. * Address and resolve issues or breaches of service level agreements identified through monitoring and audits. * Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals. * Create a comprehensive suite of mortgage products and services. * Establish policies, procedures, and workflows to ensure compliance and operational efficiency. * Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff. * Drive growth and profitability within the mortgage division. * Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines. * Manage vendor relationships and mortgage software applications. * Represent the bank in community and civic activities to enhance market presence. * Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures. * Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation. * Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance. * Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters. * Establish rigorous quality control measures to maintain high standards of service and compliance. * Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations. * Train team members and strategic partners on best practices related to foreclosure and bankruptcy. * Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements. * Engage with investors and insurers to advocate for policies beneficial to all stakeholders. * Undertake special projects or strategic initiatives as assigned by senior leadership. * Perform other duties as necessary, including travel. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives * Minimum of 5 years of Mortgage Default Experience * Minimum of 5 Years of Mortgage Subservicing Experience *Additional Qualifications* * Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac). * Running servicing operations and establishing an end to end servicing oversight control for a bank. * Strong leadership, communication, and analytical skills. * Proficiency in loan origination software (e.g., Encompass) and Microsoft Office. * Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization * Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills * Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently * Strong quantitative, governance, and analytical abilities * Ability to solve complex problems and drive structure through ambiguity * Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership * Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio) *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
    $89k-114k yearly est. 4d ago
  • Service Supervisor

    Cintas Corporation 4.4company rating

    Assistant supervisor job in Cumberland, RI

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    $58k-83k yearly est. 59d ago
  • Industrial Service Supervisor

    Moran Environmental Recovery 3.7company rating

    Assistant supervisor job in East Providence, RI

    The Environmental Supervisor must be able to work in compliance on remediation and industrial maintenance projects. They must adhere to and maintain strict compliance with corporate/office policies and procedures, established health and safety protocols, and all applicable local, state, and federal regulations. JOB RESPONSIBILITIES Execution of field work encompassed in remediation and industrial maintenance projects while under direct or indirect supervision. Direct and supervise project-assigned labor forces including the following job classification: foremen, equipment operators, hazardous waste technicians, and emergency response crews etc. to maintain competent completion of their duties. Correct completion of all job-specific, employee-related MER paper work including Timesheets, Daily Work Reports, Driver's Logs and Daily Tailgate Safety Meeting Forms. Understand and enforce project's detailed scope-of-work to maintain strict compliance with contract documents, project schedules, and corporate policies and procedures. Under general direction from Logistics Manager, Program/Project Manager and/or Division Manager, forecast and organize the cost-effective utilization of project personnel, equipment, materials, and subcontractors to minimize unneeded project cost resulting in higher profit. Work safely and ensure that the crew is working safely during all phases of performing the job duties required in the field. Ability to perform work inside areas of varying dimensions; involving squatting and crawling for possible extended periods. Ability to follow directions; read/speak and understand English; read and understand common danger placards / labels and hazardous warning literature including site safety plans. The ability to safely drive and perform safety checks on all vehicles for which licensed. Project work may require out of town travel for two weeks or more. Must be able to understand and comply with company and client safety standards. Due to the diversity of both scheduled and non-scheduled projects, physical demands, and environmental conditions vary significantly depending on the project. Work outside year round in all types of weather. May work in environments that are extreme in nature like environmental conditions such as heat, cold, heights, hazardous chemicals, loud noises, dangerous equipment, long hours etc. May be exposed to varying levels of physical activities and physical extremes such as long periods of standing, walking, crouching, use of hands, and heavy lifting of up to 50 pounds or more. Must be clean shaven at all times to allow immediate donning and seal of respirator. QUALIFICATIONS Requires High School Diploma or GED (or equivalent reading, writing and reasoning skills) and 2-3 years of experience supervising remediation and/or industrial maintenance projects. Additional experience in related work (emergency response, manual labor, general construction, industrial cleaning) is preferred. Qualified employees must possess the 40-hr HAZWOPER certification. A valid Class ā€œDā€ License is required. Transportation Worker Identification Credential (TWIC) preferred. OSHA 40-HR HAZWOPER and Confined Space Entry certifications are required to complete within the first 30 days of employment. Successful completion of a pre-employment background and substance screening process including, but not limited to, employment verifications, criminal search and Motor Vehicle Record (MVR) search as well continued verifications throughout employment to ensure that all records meet company policy standards. BENEFITS Competitive Salary Health, Dental, and Vision Insurance 401k with Company Match PTO Paid Holidays Moran Environmental Recovery is an Equal Opportunity Employer.
    $47k-73k yearly est. Auto-Apply 60d+ ago
  • Team Lead, Member Services

    Rxbenefits 4.5company rating

    Assistant supervisor job in Providence, RI

    **Team Lead, Member Services** Exempt/Non-Exempt: Exempt Member Services Team Leads are responsible for ensuring we deliver superior service to all members who contact RxBenefits by creating and supporting a performance-based culture that is focused on service. The Team Lead supervises hiring, ensuring effective training, ongoing monitoring and development of representatives, evaluations, and any disciplinary actions of member services representatives with a constant focus on developing a highly engaged, performance-driven team, rooted in the superior service experience of every caller. _Essential Job Responsibilities Include:_ + Supervise, plan, and manage functions related to Call Center work area. Oversee and direct the day-to-day activities of telephone operators and call center agents + Build and maintain a performance-driven culture + Attend meetings in place of Manager to represent Member Services Department as needed + Supervise hiring, ensure effective training, maintain ongoing monitoring and QA, performance evaluations and any disciplinary actions of member services representatives + Support Workforce Management (WFM) activities to fully leverage staffing to maximize Customer Experience and all related service level metrics and KPIs - including regular observation of real-time dashboards to identify and resolve any call-center or MSR-level performance issues + Review, analyze, and apply all regular reports provided from Operations to determine any actions required to maximize call center and MSR efficiencies and successes + Utilize reports from Operation analysts to conduct performance monitoring, career path progress, monthly one-on-ones, and yearly performance evaluation of all team members to improve efficiency + Identify and aggregate any knowledge and performance gaps within the team to be included in training functions & knowledge base resources + De-escalate and resolve supervisory level member escalations (3rd level) and complaints and provide guidance and feedback to staff as needed + Investigate and provide feedback on issues assigned by Manager or Account Management team + Communicate with IT Department to assist in resolving Rep connectivity issues that can affect performance related to availability, phone coverage, and department performance guarantees + Act as a source of information and answer operator/agents questions, assign tasks, follow up and give instructions as necessary to ensure proper guidance and feedback + Develop and perform ongoing reinforcement to keep staff motivated and optimize performance + Carry out supervision, coaching, call monitoring, training, reviewing, and disciplining of all operators/agents + Attend to, monitor, and resolve customer complaints + Carry out performance monitoring, measurement, and evaluation of all operators/agents to improve efficiency + Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job + Perform supervision of timekeeping, QA call monitoring, and corrective/ disciplinary action for all representatives on team + Comply and maintain lists of key and on-call schedules & personnel, and ensure all lists are available to operators for use as required + Prepare and direct scheduling, monitor operators' attendance, schedule shifts & breaks as necessary + Perform other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials and supplies, etc. + Anticipate escalation and take over calls when needed + Ensure adherence to policies for attendance, established procedures, etc. + Keep management informed on issues and problems + Perform other related duties incidental to the work described herein + All other duties as assigned _Required Skills / Experience:_ + Bachelor's degree Education or equivalent work experience + Proven experience as call center supervisor or similar leadership position + Experience in customer service is essential + Exceptional Verbal & written Communication skills + Working knowledge of MS Office + Knowledge of telephone equipment and relevant computer programs + Knowledge of performance evaluation procedures + Outstanding communication and negotiation abilities + A results-oriented approach + Excellent organizational and leadership skills + Ability to work in a fast-paced environment with targeted deadlines + Proficiency in multiple languages is preferred _Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000_ _annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._ _We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._ _RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_ + _Remote first work environment_ + _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_ + _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_ + _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_ + _401(k) with an employer match up to 3.5% available after 60 days_ + _Community Service Day to give back and support what you love in your community_ + _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_ + _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_ + _Tuition Reimbursement for accredited degree programs_ + _Paid New Parent Leave that can be used for adoption or birth_ + _Pet insurance to protect your furbabies_ + _A robust mental health benefit and EAP service through Spring Health to support you when you need it most_ RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
    $56.8k-71k yearly 10d ago
  • Clinic Support Supervisor (Full Time)

    Metro Physical & Aquatic Therapy

    Assistant supervisor job in Westerly, RI

    Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it's not just what we do, it's who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible. Job Description If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Apply today and join a team that puts patients and people first. Days & Hours: Monday-Friday 8am-430pm. You will be traveling between Westerly, Mystic, and West Warwick Essential Responsibilities Oversee, day-to-day administrative functions and general office duties for assigned Metro Clinics. Ensure the front desk and aides are staffed appropriately to support assigned clinics. Train and onboard staff on all systems and procedures. Disciplinary action for employees (FD, Aides) Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriate staffed and operational Collaborate with therapists and staff to ensure the best possible outcome for the office. Effectively communicate expectations of administrative procedures of the role Ensuring staff is knowledgeable of and performing standard operating procedures. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Point of contact for all clinic complaints, issues, customer service line items ā€œFaceā€ of the clinic support team, for communications and clinic pulse checks and resolution Internal customer service rep for all assigned office locations- staff, directors, therapists, aides, front desk, etc. Weekly visits and touchbases for 10+ clinics Handle patient concerns and escalations Performs other duties and assignments as required. Knowledge & Skills Required Strong Microsoft 365 and outlook (accuracy a must). Must possess excellent time management and organizational skills. Knowledge of regulatory standards and compliance requirements Must work effectively with all management levels and staff affiliates. Must have strong interpersonal skills, maturity, and good judgment; demonstrate a positive can-do attitude; have effective communication skills with a diverse range of individuals. Highly effective soft skills required Excellent interpersonal/ communication skills, both verbal and written. The ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously. Must have personal means of transportation to be able to travel to multiple locations/sites Physical Requirements While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company's services (may include: visitors, patients, staff members, or others). Qualifications High school diploma or GED is required. One (1) year of medical office experience preferred, with familiarity in EMR systems a plus. One year of experience in a customer service-oriented role is strongly preferred. Proficiency in Google Suite is required. Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns Ability to work effectively within a team environment. Excellent interpersonal skills and the ability to quickly adapt to new programs. Ability to successfully complete in-service training. Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition. Ability to maintain a professional attitude and conduct in the welfare of patients. Strong record-keeping and report-writing skills. Ability to use logic and problem-solving skills to resolve issues Ability to work independently under tight deadlines in a rapidly changing environment Excellent time management and organizational skills We're looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles Additional Information What We Offer! Competitive compensation package 401(k) plan with company matching options Generous Paid Time Off A rich benefits package, including medical, dental, life and long-term disability insurance Progressive Leadership Development Programs New York's 529 College Savings Program Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration And much more! The anticipated base salary range for this position is $66,300-$66,300. Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.
    $66.3k-66.3k yearly 7d ago
  • Clinic Support Supervisor (Full Time)

    North Lake Physical Therapy

    Assistant supervisor job in Westerly, RI

    Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it's not just what we do, it's who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible. Job Description If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Apply today and join a team that puts patients and people first. Days & Hours: Monday-Friday 8am-430pm. You will be traveling between Westerly, Mystic, and West Warwick Essential Responsibilities Oversee, day-to-day administrative functions and general office duties for assigned Metro Clinics. Ensure the front desk and aides are staffed appropriately to support assigned clinics. Train and onboard staff on all systems and procedures. Disciplinary action for employees (FD, Aides) Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriate staffed and operational Collaborate with therapists and staff to ensure the best possible outcome for the office. Effectively communicate expectations of administrative procedures of the role Ensuring staff is knowledgeable of and performing standard operating procedures. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Point of contact for all clinic complaints, issues, customer service line items ā€œFaceā€ of the clinic support team, for communications and clinic pulse checks and resolution Internal customer service rep for all assigned office locations- staff, directors, therapists, aides, front desk, etc. Weekly visits and touchbases for 10+ clinics Handle patient concerns and escalations Performs other duties and assignments as required. Knowledge & Skills Required Strong Microsoft 365 and outlook (accuracy a must). Must possess excellent time management and organizational skills. Knowledge of regulatory standards and compliance requirements Must work effectively with all management levels and staff affiliates. Must have strong interpersonal skills, maturity, and good judgment; demonstrate a positive can-do attitude; have effective communication skills with a diverse range of individuals. Highly effective soft skills required Excellent interpersonal/ communication skills, both verbal and written. The ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously. Must have personal means of transportation to be able to travel to multiple locations/sites Physical Requirements While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company's services (may include: visitors, patients, staff members, or others). Qualifications High school diploma or GED is required. One (1) year of medical office experience preferred, with familiarity in EMR systems a plus. One year of experience in a customer service-oriented role is strongly preferred. Proficiency in Google Suite is required. Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns Ability to work effectively within a team environment. Excellent interpersonal skills and the ability to quickly adapt to new programs. Ability to successfully complete in-service training. Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition. Ability to maintain a professional attitude and conduct in the welfare of patients. Strong record-keeping and report-writing skills. Ability to use logic and problem-solving skills to resolve issues Ability to work independently under tight deadlines in a rapidly changing environment Excellent time management and organizational skills We're looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles Additional Information What We Offer! Competitive compensation package 401(k) plan with company matching options Generous Paid Time Off A rich benefits package, including medical, dental, life and long-term disability insurance Progressive Leadership Development Programs New York's 529 College Savings Program Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration And much more! The anticipated base salary range for this position is $66,300-$66,300. Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.
    $66.3k-66.3k yearly 3h ago
  • Field Service Supervisor

    Petro Home Services 4.5company rating

    Assistant supervisor job in Warwick, RI

    Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for a knowledgeable and reliable individual to serve as a Field Service Supervisor. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your service team. We offer competitive compensation and benefits. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you! Responsibilities: As a Field Service Supervisor you will handle day-to-day supervision over a team of Service Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed. Specific duties include: Monitors the skills and work performance of each assigned Service Technician to ensure team members are working up to their highest standards in all aspects of their position Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians Conducts ride-alongs with Service Technicians and post-service call audits on a routine basis Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner Resolves excessive consumption problems Stays abreast of industry technological developments and conveys this knowledge to team members Attends District safety meetings; interfaces effectively with other internal departments Promotes and supports the brand Requirements: As a Field Service Supervisor you must be knowledgeable, pleasant and professional. You must possess the ability to function equally well both in a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers. Specific qualifications include: High School Diploma or Equivalent 3+ years related supervisory experience HVAC industry experience preferred; and/or related industry experience a plus Exceptional leadership skills a must Valid driver's license and clean driving record Benefits As a Field Service Supervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility with us. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including: Medical coverage Dental coverage Retirement Savings Plus more! Build a rewarding career with an industry leader! Apply now! We are proud to be an equal opportunity employer and are committed to a drug and alcohol free workplace.
    $50k-68k yearly est. 2d ago
  • Customer Service Supervisor

    Care New England 4.4company rating

    Assistant supervisor job in Warwick, RI

    The DME Customer Service Supervisor will oversee the daily operations and ensure the overall success of the Customer Service team in a hospital-based Durable Medical Equipment (DME) company. This role is responsible for managing and improving/maintaining the quality and efficiency of customer service interactions, ensuring that patients, caregivers, and healthcare providers receive exceptional service. The Supervisor will also mentor, train, and support the customer service team, handle patient/employee escalated issues, and collaborate with cross-functional departments to meet operational goals and improve customer satisfaction. Key Responsibilities: Supervise, train, and mentor a team of customer service representatives, ensuring that all team members are equipped with the knowledge and skills needed to deliver high-quality service. Foster a positive and productive work environment focused on collaboration, professionalism, and exceptional customer service. Conduct regular performance evaluations, providing feedback and coaching to team members to support their professional development. Manage team schedules to ensure adequate coverage during peak hours and during special events or promotions. Assist in all customer services department duties and responsibilities as needed. Oversee the resolution of escalated customer inquiries, complaints, or concerns, ensuring timely and effective solutions. Monitor and assess team performance to ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met. Implement and enforce standardized processes for handling customer interactions to ensure consistency and high-quality service. Collaborate with other departments (such as sales, billing, and operations) to resolve complex customer issues and improve the overall customer experience. Assist in streamlining processes, identifying areas for improvement, and implementing new systems or technologies to enhance customer service efficiency and productivity. Ensure that customer data is accurately recorded and maintained within the company s systems. Monitor and report on key metrics such as call volume, response time, customer satisfaction scores, and issue resolution rates. Ensure that customer service operations adhere to company policies, industry regulations, and healthcare standards, particularly in relation to patient privacy (HIPAA and PCI compliance). Review customer service interactions for quality assurance and compliance, providing constructive feedback as needed. Ensure the timely and accurate processing of DME orders, returns, and maintenance requests. Identify trends in customer feedback and collaborate with management to develop strategies for improvement. Participate in training and development programs to stay current on DME product knowledge, customer service techniques, and industry regulations. Qualifications: Education: High school diploma or equivalent required. Bachelor s degree in Business Administration, Healthcare Administration, or a related field preferred. Experience: Minimum of 3-5 years of experience in customer service, with at least 1-2 years of supervisory experience, preferably in a healthcare or DME setting. Experience with Durable Medical Equipment (DME) products and healthcare operations is highly preferred. Strong knowledge of healthcare regulations (e.g., HIPAA) and DME industry practices. Skills: Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to manage and prioritize multiple tasks in a fast-paced environment. Proficiency with customer service software and Microsoft Office Suite. Ability to analyze and report on key customer service metrics. Physical Requirements: Ability to sit or stand for extended periods. Job Qualifications and Specifications: A High School diploma or equivalent is required. A valid drivers license is also required. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
    $34k-48k yearly est. 60d+ ago
  • Client Service Supervisor

    Help at Home

    Assistant supervisor job in Providence, RI

    As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a fully remote **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. The pay range for this role is $20-$22 per hour based on experience and location. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
    $20-22 hourly 10d ago
  • Call Center Supervisor

    Carshop

    Assistant supervisor job in Warwick, RI

    Penske Automotive Group is looking for a motivated Customer Service Supervisor to join our call center and help deliver extraordinary customer service experiences. The Contact Center Supervisor assists the Manager with employee development, peer motivation, recruiting and training new hires. Effective communication and other related duties will also be required. DUTIES AND RESPONSIBILITIES include the following but not limited to: Provide consistently outstanding quality service to internal and external customers by setting the initial impression of Penske Automotive Group (PAG) and the dealerships as a professional, customer-oriented company keeping our customer's needs first and foremost. Review employment applications and participate in the interviewing process Performance evaluation process for team members Assist with associate training and coaching Employee counseling and performance improvement process Be familiar with the business concepts, practices, and procedures of the Contact Center being able to lead and direct associates to adhere to the department's service excellence standards ensuring timely processing of external and internal calls. The Contact Center Supervisor will be expected to: Embody the department's mission statement and goals Demonstrate positive attitude Keep your team focused during challenging situations - Leadership Provide constructive feedback and recognition to Manager Identify areas of improvement and evaluate method of training needed ADDITIONAL ACCOUNTABLITIES: Arrive to work on time Follow instructions and communicate regularly with manager Interact effectively with co-workers Understand and follow work rules and procedures Accept constructive criticism Professional appearance required QUALIFICATIONS Be representative of: Uncompromising integrity in all that we do and how we relate to co-workers and to our guests A consistent, as well as, flexible schedule EDUCATION and/or EXPERIENCE High School diploma or GED Previous supervisory experience, preferable position specific LANGUAGE SKILLS Excellent oral and written communication skills SCOPE OF POSITION This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
    $35k-56k yearly est. 2d ago
  • Front Office Supervisor - Providence Marriott Downtown

    Meyer Jabara Hotels 4.1company rating

    Assistant supervisor job in Providence, RI

    Do you have the J Quality? ************************************************************ Interested applicants should send cover letter and resume to: ******************************************* Responsible for shift operations of the Front Desk and PBX. Train and supervise Front Desk and PBX associates. Ensure delivery of outstanding guest service, successful check-in and check-out of guest rooms, respond to all inquiries regarding guest reservations and guest requests. The Front Office department and PBX will act as a ā€œservice and information hubā€ for all inquiries. Support rate strategies put in place by the Revenue Manager and Sales Department, and maximize the walk-in potential revenue. Promote complete guest and employee satisfaction, and keep it ALIVE within the department. Support the FOM and AFOM with enforcement of SOPs and directives. Play a key role in shift change communication. ESSENTIAL FUNCTIONS: Journey Philosophy - Demonstrate knowledge of the MeyerJabara Journey Philosophy and practices, culture, terminology, organizational structure and principles. That philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees. Achieve performance objectives in accordance with the components of empowerment and principles of leadership. Your role is that of Coach and Mentor to the other associates in the Front Office area. Supervisory Responsibility - Demonstrate strong working knowledge and support of, departmental SOPs, hotel LSOPs and overall familiarity with company SOPs. Portray a professional manner with regard to appearance, behavior, ethics, and compliance with policy. Promote effective people/supervisory skills through reward and recognition as well as progressive discipline, thus ensuring a positive and productive work environment. Communications - Communication should be accurate and timely. Use successful communication techniques to ensure staff has a clear understanding of information. Prepare clear, legible and concise correspondence, memos, letters, instructions and reports following the correct format. Effective verbal communication will be key. Financial Responsibility - Control departmental expenses through effective use of forecast data, proper scheduling, responding to business fluctuations. Control departmental expenses through adherence cash and credit policies and overall follow-up to issues that affect profit or loss. Human Resources - Be fully aware of all Human Resources SOPs and LSOPs as it pertains to the following: hiring, orientation, training, PA processing. Model strong employee relations qualities by developing teamwork and maintaining high morale, and introducing incentive opportunities to the team. Promote solid solutions to the Associate Opinion Survey and support these action plans. Participate in HR associate planned events. Safety & Security - Be active in the management role of safety and security. Must be versed in all emergency and injury/accident reporting procedures. Implement steps to ensure the safety of the staff, guests and the owner's investments. Commit to non-disclosure of guest information. Technical Knowledge - Demonstrate thorough knowledge of hotel PMS system and MARSHA reservations system. Fully utilize the programs to aid in delivery of outstanding guest service. Know the report capabilities and utilize them to communicate pertinent information and troubleshoot guest related challenges and/or inquiries. Utilize the programs to ā€œmanage the houseā€ and ensure requests are met. Projects/Special Assignments - Develop and implement creative guest service differentiators for the Front Office Areas. Initiate and complete special projects as assigned by the FOM in the areas of , but not limited to, training, SOPs and guest service. Problem Resolution: As the ā€œservice hubā€ of the hotel, manage the resolution of problems to insure they are corrected in a timely manner, correctly and to the guests' satisfaction. Implement empowerment procedures among the staff so that any and all guest related concerns or challenges can be addressed and corrected on the spot. Absolute commitment to improved Guest Satisfaction Scores.
    $44k-55k yearly est. Easy Apply 17d ago
  • Customer Service Supervisor

    Kent Hospital 4.6company rating

    Assistant supervisor job in Warwick, RI

    The DME Customer Service Supervisor will oversee the daily operations and ensure the overall success of the Customer Service team in a hospital-based Durable Medical Equipment (DME) company. This role is responsible for managing and improving/maintaining the quality and efficiency of customer service interactions, ensuring that patients, caregivers, and healthcare providers receive exceptional service. The Supervisor will also mentor, train, and support the customer service team, handle patient/employee escalated issues, and collaborate with cross-functional departments to meet operational goals and improve customer satisfaction. Key Responsibilities: Supervise, train, and mentor a team of customer service representatives, ensuring that all team members are equipped with the knowledge and skills needed to deliver high-quality service. Foster a positive and productive work environment focused on collaboration, professionalism, and exceptional customer service. Conduct regular performance evaluations, providing feedback and coaching to team members to support their professional development. Manage team schedules to ensure adequate coverage during peak hours and during special events or promotions. Assist in all customer services department duties and responsibilities as needed. Oversee the resolution of escalated customer inquiries, complaints, or concerns, ensuring timely and effective solutions. Monitor and assess team performance to ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met. Implement and enforce standardized processes for handling customer interactions to ensure consistency and high-quality service. Collaborate with other departments (such as sales, billing, and operations) to resolve complex customer issues and improve the overall customer experience. Assist in streamlining processes, identifying areas for improvement, and implementing new systems or technologies to enhance customer service efficiency and productivity. Ensure that customer data is accurately recorded and maintained within the company s systems. Monitor and report on key metrics such as call volume, response time, customer satisfaction scores, and issue resolution rates. Ensure that customer service operations adhere to company policies, industry regulations, and healthcare standards, particularly in relation to patient privacy (HIPAA and PCI compliance). Review customer service interactions for quality assurance and compliance, providing constructive feedback as needed. Ensure the timely and accurate processing of DME orders, returns, and maintenance requests. Identify trends in customer feedback and collaborate with management to develop strategies for improvement. Participate in training and development programs to stay current on DME product knowledge, customer service techniques, and industry regulations. Qualifications: Education: High school diploma or equivalent required. Bachelor s degree in Business Administration, Healthcare Administration, or a related field preferred. Experience: Minimum of 3-5 years of experience in customer service, with at least 1-2 years of supervisory experience, preferably in a healthcare or DME setting. Experience with Durable Medical Equipment (DME) products and healthcare operations is highly preferred. Strong knowledge of healthcare regulations (e.g., HIPAA) and DME industry practices. Skills: Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to manage and prioritize multiple tasks in a fast-paced environment. Proficiency with customer service software and Microsoft Office Suite. Ability to analyze and report on key customer service metrics. Physical Requirements: Ability to sit or stand for extended periods. Job Qualifications and Specifications: A High School diploma or equivalent is required. A valid drivers license is also required. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
    $31k-42k yearly est. 12d ago
  • Clinic Support Supervisor (Full Time)

    U.S. Physical Therapy 4.3company rating

    Assistant supervisor job in Weekapaug, RI

    Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it's not just what we do, it's who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible. Job Description If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Apply today and join a team that puts patients and people first. Days & Hours: Monday-Friday 8am-430pm. You will be traveling between Westerly, Mystic, and West Warwick Essential Responsibilities * Oversee, day-to-day administrative functions and general office duties for assigned Metro Clinics. * Ensure the front desk and aides are staffed appropriately to support assigned clinics. * Train and onboard staff on all systems and procedures. * Disciplinary action for employees (FD, Aides) * Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriate staffed and operational * Collaborate with therapists and staff to ensure the best possible outcome for the office. * Effectively communicate expectations of administrative procedures of the role * Ensuring staff is knowledgeable of and performing standard operating procedures. * Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. * Point of contact for all clinic complaints, issues, customer service line items * "Face" of the clinic support team, for communications and clinic pulse checks and resolution * Internal customer service rep for all assigned office locations- staff, directors, therapists, aides, front desk, etc. * Weekly visits and touchbases for 10+ clinics * Handle patient concerns and escalations * Performs other duties and assignments as required. Knowledge & Skills Required * Strong Microsoft 365 and outlook (accuracy a must). * Must possess excellent time management and organizational skills. * Knowledge of regulatory standards and compliance requirements * Must work effectively with all management levels and staff affiliates. * Must have strong interpersonal skills, maturity, and good judgment; demonstrate a positive can-do attitude; have effective communication skills with a diverse range of individuals. * Highly effective soft skills required * Excellent interpersonal/ communication skills, both verbal and written. * The ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously. * Must have personal means of transportation to be able to travel to multiple locations/sites Physical Requirements While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company's services (may include: visitors, patients, staff members, or others). Qualifications * High school diploma or GED is required. * One (1) year of medical office experience preferred, with familiarity in EMR systems a plus. * One year of experience in a customer service-oriented role is strongly preferred. * Proficiency in Google Suite is required. * Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns * Ability to work effectively within a team environment. * Excellent interpersonal skills and the ability to quickly adapt to new programs. * Ability to successfully complete in-service training. * Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition. * Ability to maintain a professional attitude and conduct in the welfare of patients. * Strong record-keeping and report-writing skills. * Ability to use logic and problem-solving skills to resolve issues * Ability to work independently under tight deadlines in a rapidly changing environment * Excellent time management and organizational skills * We're looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles Additional Information What We Offer! * Competitive compensation package * 401(k) plan with company matching options * Generous Paid Time Off * A rich benefits package, including medical, dental, life and long-term disability insurance * Progressive Leadership Development Programs * New York's 529 College Savings Program * Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits * FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work * Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration * And much more! The anticipated base salary range for this position is $66,300-$66,300. Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.
    $66.3k-66.3k yearly 38d ago
  • Service Supervisor

    Cintas 4.4company rating

    Assistant supervisor job in Cumberland, RI

    Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability. **Skills/Qualifications** Required + High School Diploma/GED; Bachelor's degree preferred Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: + Have an active driver's license + Be at least 21 years of age + Obtain a DOT medical certification + Provide documentation regarding their previous employment Preferred + Experience working in a sales related role + Customer service experience, preferably in an industrial or service industry + Training or instructor experience **Benefits** Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: - Competitive Pay - 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) - Disability, Life and AD&D Insurance, 100% Company Paid - Paid Time Off and Holidays - Skills Development, Training and Career Advancement Opportunities **Company Information** Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. **Job Category:** Service **Organization:** Rental **Employee Status:** Regular **Schedule:** Full Time **Shift:** 1st Shift \#INDT3
    $58k-83k yearly est. 59d ago
  • Industrial Service Supervisor

    Moran Environmental Recovery 3.7company rating

    Assistant supervisor job in East Providence, RI

    The Environmental Supervisor must be able to work in compliance on remediation and industrial maintenance projects. They must adhere to and maintain strict compliance with corporate/office policies and procedures, established health and safety protocols, and all applicable local, state, and federal regulations. JOB RESPONSIBILITIES Execution of field work encompassed in remediation and industrial maintenance projects while under direct or indirect supervision. Direct and supervise project-assigned labor forces including the following job classification: foremen, equipment operators, hazardous waste technicians, and emergency response crews etc. to maintain competent completion of their duties. Correct completion of all job-specific, employee-related MER paper work including Timesheets, Daily Work Reports, Driver's Logs and Daily Tailgate Safety Meeting Forms. Understand and enforce project's detailed scope-of-work to maintain strict compliance with contract documents, project schedules, and corporate policies and procedures. Under general direction from Logistics Manager, Program/Project Manager and/or Division Manager, forecast and organize the cost-effective utilization of project personnel, equipment, materials, and subcontractors to minimize unneeded project cost resulting in higher profit. Work safely and ensure that the crew is working safely during all phases of performing the job duties required in the field. Ability to perform work inside areas of varying dimensions; involving squatting and crawling for possible extended periods. Ability to follow directions; read/speak and understand English; read and understand common danger placards / labels and hazardous warning literature including site safety plans. The ability to safely drive and perform safety checks on all vehicles for which licensed. Project work may require out of town travel for two weeks or more. Must be able to understand and comply with company and client safety standards. Due to the diversity of both scheduled and non-scheduled projects, physical demands, and environmental conditions vary significantly depending on the project. Work outside year round in all types of weather. May work in environments that are extreme in nature like environmental conditions such as heat, cold, heights, hazardous chemicals, loud noises, dangerous equipment, long hours etc. May be exposed to varying levels of physical activities and physical extremes such as long periods of standing, walking, crouching, use of hands, and heavy lifting of up to 50 pounds or more. Must be clean shaven at all times to allow immediate donning and seal of respirator. QUALIFICATIONS Requires High School Diploma or GED (or equivalent reading, writing and reasoning skills) and 2-3 years of experience supervising remediation and/or industrial maintenance projects. Additional experience in related work (emergency response, manual labor, general construction, industrial cleaning) is preferred. Qualified employees must possess the 40-hr HAZWOPER certification. A valid Class ā€œDā€ License is required. Transportation Worker Identification Credential (TWIC) preferred. OSHA 40-HR HAZWOPER and Confined Space Entry certifications are required to complete within the first 30 days of employment. Successful completion of a pre-employment background and substance screening process including, but not limited to, employment verifications, criminal search and Motor Vehicle Record (MVR) search as well continued verifications throughout employment to ensure that all records meet company policy standards. BENEFITS Competitive Salary Health, Dental, and Vision Insurance 401k with Company Match PTO Paid Holidays Moran Environmental Recovery is an Equal Opportunity Employer.
    $47k-73k yearly est. 19d ago
  • Stocking Team Supervisor

    Walmart 4.6company rating

    Assistant supervisor job in North Kingstown, RI

    Hourly Wage: **$21 - $34 per/hour** *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Employment Type: **Full-Time** Available shifts: Location **Walmart Supercenter #2261** 1031 TEN ROD RD, NORTH KINGSTOWN, RI, 02852, US Job Overview Stocking associates are focused on unloading trucks and stocking new freight. They spend the majority of their time in the backroom. Stocking associates must be able to lift heavy objects in excess of 50 pounds. Ability to operate heavy machinery such as forklifts may also be necessary. Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page (*********************************************************************** Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
    $21-34 hourly 60d+ ago

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