Assistant supervisor jobs in Smithtown, NY - 163 jobs
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Team Supervisor
Industrial Customer Service Supervisor
Xecutive Recruitment Inc.
Assistant supervisor job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives.
The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment.
Core Duties
Lead daily workflow and activity management for a team of customer-facing representatives.
Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals.
Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests.
Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems.
Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution.
Review performance data and service metrics to identify trends, gaps, and improvement opportunities.
Address escalated customer concerns and support resolution efforts to maintain strong client relationships.
Facilitate onboarding and ongoing training for new and existing team members.
Identify and implement process enhancements that improve efficiency and customer experience.
Ensure adherence to all workplace safety standards and operational policies.
Support sales-related administrative activities, including order entry and quote support.
Manage corrective actions related to customer feedback or service discrepancies.
Perform additional responsibilities as assigned.
Leadership & Professional Competencies
Strong ability to lead, motivate, and influence teams toward measurable results.
Customer-focused mindset with sound judgment in problem-solving and decision-making.
Ability to balance independent decision-making with collaboration across departments.
Effective communicator with a professional, confident presence in written and verbal interactions.
Comfortable managing priorities in a high-volume, deadline-driven environment.
Demonstrated capability to navigate challenging customer situations calmly and professionally.
Technical curiosity and aptitude to understand product specifications, documentation, and usage.
Proven experience managing people and driving accountability.
Required Background
Several years of experience in a customer-facing support or service role within a business-to-business setting.
Prior experience in a supervisory, lead, or team management capacity.
Hands-on experience working with customer management and enterprise systems.
Track record of managing multiple priorities in fast-paced operational environments.
Proficiency with common business software tools.
Flexibility to support varying schedules and operational needs.
Dependable transportation.
Preferred Experience
Exposure to operational, manufacturing, or distribution-based environments.
$38k-57k yearly est. 22h ago
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Supervisor of Physician Billing / 2
The Goodkind Group, LLC 4.0
Assistant supervisor job in Farmingdale, NY
Seeking a Physician Billing Insurance Follow-up Supervisor to work for a rapidly growing medical management company in the Farmingdale/Melville area. This position requires Medical Coding Certification, three (3) years or supervisory experience, three (3) years of Insurance Follow-up. As the Supervisor - Insurance follow-up you will act as liaison between departments, director, management and staff. Collects information related to operations of assigned area. Prepares regular summaries and reports for as appropriate. Performs follow-up on receivables and posting for patients and third party accounts.
Duties and Responsibilities
· Acts as liaison between upper Management and Staff.
· Oversees the units daily work activities.
· Conducts on job training and seminars
· Maintains current AR and productivity reporting.
· Provides scheduling of weekly work direction.
· Implementation of quality control measures - HIPPA and laws of the medical field.
· Assists in the implementation of approved administrative systems.
· Monitors information related to operations.
· Ensures billing is submitted accurately and timely.
· Follow-up on open account receivables via phone calls to the carriers or their website(s).
· Ensures accuracy of adjustments balances.
· Assists internal and external customers regarding questions on third party billing.
· Handles patient complaints to conclusion.
· Recommends appropriate personal actions for staff.
· Full knowledge of company policies and procedures.
· Performs other job related duties as assigned or when necessary, and unrelated duties in times of emergency.
Education and Experience
· High School diploma and GED
· College preferred
· Minimum of 3 years experience in Supervisory capacity
· Any appropriate combination of education and experience
Knowledge and Skills
· Knowledge of HIPPA Regulations and maintains current industry knowledge
· Proficient in EPIC application
· Full knowledge of the New York State Third Party Regulation
· Credit and collections practices
· Good organizational and communication skills
· Computer literacy
· Displays courtesy, tact, and diplomacy when dealing with employees, patients, physicians and outside institutions. Refers matters outside scope of own duties to appropriate others as needed.
REQUIRED Licenses/Certifications:
· Certified Professional Coder (CPC) or
· Certified Coding Specialist (CCS) or
· Certified Coding Specialist Physicians (CCSP)
$49k-77k yearly est. 1d ago
Physician Billing Supervisor
TBG | The Bachrach Group
Assistant supervisor job in Melville, NY
Physician Billing Supervisor of Insurance Follow-Up
Healthcare Industry
Salary: $65,000 - $80,000
We are seeking an experienced Billing Supervisor to oversee daily revenue cycle and billing operations. This role serves as a key liaison between upper management and staff, ensuring accurate billing, timely follow-up on accounts receivable, compliance with regulations, and high-quality customer service. The ideal candidate has strong supervisory experience, deep knowledge of medical billing and coding, and the ability to lead teams in a fast-paced healthcare environment.
Key Responsibilities
Act as a liaison between upper management and staff.
Oversee daily unit operations and workflow.
Conduct on-the-job training and provide ongoing staff support.
Maintain accounts receivable and productivity reporting.
Schedule and assign weekly work direction for staff.
Implement and monitor quality control measures, including HIPAA compliance and regulatory updates.
Assist with implementation of approved administrative systems and procedures.
Monitor operational data and billing-related information.
Ensure billing is submitted accurately and in a timely manner.
Perform follow-up on open accounts receivable, including payer phone calls and portal reviews.
Ensure accuracy of adjustments, balances, and third-party billing.
Assist internal and external customers with billing-related inquiries.
Handle patient complaints through resolution.
Prepare performance evaluations and recommend appropriate personnel actions.
Maintain full knowledge of company policies and procedures.
Perform additional job-related duties as assigned or as needed in emergency situations.
Education & Experience
High School Diploma or GED required; college education preferred.
Minimum of 3 years of supervisory experience.
Combination of education and experience will be considered.
Required Skills & Knowledge
Strong knowledge of HIPAA regulations and healthcare compliance standards.
Proficiency with Epic healthcare applications.
Full knowledge of medical terminology, ICD-9/10, and CPT coding.
Understanding of New York State third-party regulations.
Knowledge of credit and collection practices.
Strong organizational, communication, and leadership skills.
Computer literacy and ability to manage reporting and data.
Professional demeanor with courtesy, tact, and diplomacy when interacting with staff, patients, physicians, and external partners.
Required Certifications
Certified Professional Coder (CPC), or
Certified Coding Specialist (CCS), or
Certified Coding Specialist - Physician (CCSP)
$65k-80k yearly 3d ago
Center Supervisor
UPS 4.6
Assistant supervisor job in Holbrook, NY
The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.
RESPONSIBILITIES
Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
Schedules work assignments and facilitates weekly or monthly staff meetings
Monitors, evaluates and maximizes customer service delivery and customer satisfaction
Develops and implements the store marketing program
Manages Center financials and prepares/provides reporting
Manages inventory
Reviews daily employee timesheets and submits for payroll processing
Oversees Center maintenance, including cleanliness, safety, and organization
Performs other duties as assigned
QUALIFICATIONS
Valid Notary Public license
Previous UPS store management experience including personnel and financial management experience preferred.
P&L experience preferred
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Bona fide management/leadership skills
Willing to accept full accountability for Center operations
$51k-64k yearly est. Auto-Apply 60d+ ago
Assistant Supervisor - Nassau County
YAI 4.2
Assistant supervisor job in Hicksville, NY
If you are a current YAI employee, please click this link to apply through your Workday account.
Work at YAI
Ready to join our 4,000+ employees in a career at YAI?
Working at YAI means effecting real change in people's lives. It means going home at the end of the day knowing you have helped someone accomplish a goal. If you want a career supporting others, creatively finding solutions to life's challenges, and building a more inclusive community, YAI is the place for you!
We are hiring AssistantSupervisors for Nassau County who have the leadership skills to effectively support our teams in promoting YAI's mission of helping people with intellectual and developmental disabilities to live, love, work, and learn in their communities.
About the Position:
AssistantSupervisors serve as lead members of the direct care team, providing similar day-to-day functions as Direct Support Professionals (DSPs) but with administrative responsibilities including training, scheduling, systems management, and in some cases, directly supervising other DSPs. Depending on the supports needed, AssistantSupervisors may work in a person's home, in their family's home, in a YAI residence, at a day habilitation center, or out in the community.
Qualifications and Requirements:
High School Diploma or GED
Some college preferred
Prior DSP experience strongly preferred, but not mandatory
Ability to lead by example and act as a role model within teams
Interpersonal problem-solving skills
Ability to accept and apply feedback
Flexibility in availability
Schedule:
Full Time; schedules are typically evenings, with one full day of work on weekends
Benefit Highlights:
DailyPay available -
Work today, get paid today!
Tuition reimbursement
Medical and dental insurance (with options for family and more extensive medical plans, as well as vision)
Paid vacation, holidays, and sick time
403(b) retirement with employer match
Life insurance and long-term disability
Discounts on travel, entertainment, wireless services, shopping, and more! Check out our Benefits page to learn more!
Compensation:
$23.10/hour
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.
To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.
$23.1 hourly Auto-Apply 60d+ ago
ASSISTANT SUPERVISOR DAY SERVICES (East Rockaway, NY)
Life's WORC 4.0
Assistant supervisor job in East Rockaway, NY
This shift is 40 hours per week (Mon-Fri 7:30am-3:30pm) Some flexibility needed
is $23.00 per hour.
Life's WORC offers a great benefits package, including:
- Very affordable health and dental insurance
- Company Matching 403(b) program
- Generous Paid Time Off policy
- Tuition and text book reimbursement
- regular incremental bonuses
Qualifications:
Associate's Degree in Human Services or equivalent credits preferred
Minimum two years' experience in ID/DD or related human services background
Supervisory experience preferred
Knowledge of OPWDD HCBS Waiver Services
Valid Driver's License required
Ability to work a flexible work schedule
Some Responsibilities
Assist in the day to day oversight of program operations as it pertains to individuals, staff and program site
Make decisions in conjunction with and in the absence of the Day Habilitation Supervisor that drive operational processes
Provide ongoing training and coaching to all Direct Support Professional staff and assist with personnel related issues
Assist with the implementation of emergency protocols
Ensure adequate staffing at all times
Participate in recruitment of program staff
Provide ongoing protective oversight to individuals
Assist in development, approval, implementation, scheduling and participation of the Day Habilitation Plans and meetings
Provide assistance and instruction in basic activities of Daily Habilitation Services
Drive agency vans and demonstrate safe driving practices
Ensure proper maintenance, repair and cleanliness of all program vehicles
Monitor Fleetmatics GPS reports, ensure follow-up with all Motorist Observation Reports and provide data for safe driver incentive.
Ensure a clean and safe physical plant environment
Ensure for the completion of quarterly internal physical plant checks
Conduct monthly fire evacuation drills and record data in safety log
Attend all required inâservice training (i.e., SCIP, CPR) and staff meetings
Adhere to all regulations and agency policy and procedures with regard to incident reporting
Conduct field based quality spot checks (at least monthly)
Perform other duties as delegated, including assignments at multiple program locations
About Life's WORC: For over 50 years, Life's WORC has provided high quality services and support to people with intellectual disabilities and autism in Queens, Manhattan, Nassau and Suffolk counties. Today, we support more than 2,000 people across our residential locations and community programs. We offer our employees excellent, affordable benefits, paid training and opportunities for advancement.
Life's WORC is committed to hiring diverse talent & creating a culture of equity. We are an EEO Employer.
$23 hourly 60d+ ago
Office Supervisor
Artech Information System 4.8
Assistant supervisor job in Brookville, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Office Supervisor
Location: Brookville NY 11545
Duration: 7 Months (Chance of Extension)
Job Description:
· Responsible for general office function.
· Supervises completion of basic accounting reports, which may include payroll, A/P, A/R, sales reporting, inventory and operating statements.
· Reports to Business Manager.
Additional Information
For more information, please contact
Pankhuri Raizada
Associate Recruiter
Artech information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 Morristown NJ, 07960
************
pankhuri.raizada@artechinfo
$53k-72k yearly est. 60d+ ago
Residential Assistant Supervisor - Mental Health
Options for Community Living, Inc. 4.0
Assistant supervisor job in Oakdale, NY
Job Description
Options for Community Living, Inc. is committed to helping Long Island's most vulnerable families and individuals live healthier, more stable, and productive lives. In 1982, Options was established to respond to the need for housing in the community for people with serious mental illness. Today, Options serves over 2,000 adults and children annually and manages more than 160 residential properties across Long Island.
*$500 Sign-on Bonus!*
Options for Community Living, Inc. is looking for an AssistantSupervisor to join our team! An ideal candidate should meet the following requirements:
High School Diploma or the equivalent, Bachelor's degree preferred.
At least 1 year of experience working in a setting with people with mental illness.
QMHS Standard preferred.
Valid driver's license, safe driving record, valid auto insurance and access to a vehicle is required.
This position may be a great fit for someone with experience working as group home residential counselors, direct support professionals, case managers, residential managers, or residential assistant managers!
Our Benefits include:
Medical, Dental and Vision Insurance
Generous PTO: 5 Wellness Days, 10-22 Vacation Days, 8 Sick Days, 11 Paid Holidays - yearly
403(b) retirement plan with an employer match
Employee Assistance Program
Tuition Assistance
Wellness Initiatives
Paid Training & On-the-Job Training
Promotional Opportunities
Mileage reimbursement
Life Insurance
Flexible Spending Account
Salary Range: $41,860 ($23.00/hr.) - $54,600 ($30.00/hr.)
The above salary range represents Options for Community Living's good faith and reasonable estimate of potential compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a salary offer, several factors may be considered as applicable (e.g., years of relevant experience, education level, language skillset, credentials, professional licensure, budget, and internal equity).
Schedule: Monday, Wednesday, Friday: 7:00 AM - 3:00 PM and Tuesday, Thursday: 12:00 PM - 8:00 PM, with 1 weekend day per month (35 hours/week)
Location: In person; Oakdale, NY or Huntington Station, NY
Pay Type: Non-exempt
Responsibilities:
The AssistantSupervisorassists the supervisor with various program and household management tasks at the Community Residence and Scattered Apartment sites. The AssistantSupervisor is responsible for providing supervision of some staff at the Community Residence. The AssistantSupervisor provides various support services to the residents and is responsible for training and assisting residents in the activities of daily living. The AssistantSupervisor can perform all the duties of the Full-time Residential Counselor, in addition to carrying out the tasks listed below.
Schedule staff coverage of residence and ensure adequate staffing patterns and ratios are maintained.
Evaluate the performance of staff and work with Program Supervisor to address disciplinary issues. Meet with staff regularly to provide feedback and coaching.
Provide documented supervision to assigned staff at least monthly.
Maintain and update chore lists. Assign, post, monitor, review rotation and bring discrepancies to Program Supervisor's attention.
Review site and grounds daily, arrange for special services as needed and process service requests. Conduct a monthly Physical Site Audit for all sites.
Maintain household budget and ensure that expenses for household supplies, food, furniture, etc. stay within the budgeted amount.
Complete timely submission of Monthly Safety Report. Maintain First Aid and Biohazard Kits.
Ensure vehicle maintenance is up to date. Schedule service as needed.
Ensure the timely completion of all Foothold documentation for all staff. Run Mandatory Foothold reports for all staff and residents and bring outlying findings to Program Supervisor's attention.
Plan weekend activities and assist with agency-wide events for residents.
Provide transportation to residents as needed.
Coordinate training and provide onsite support to staff as needed. Ensure the New Staff Orientation Checklist is completed.
In the event of the Program Supervisor's absence, assume responsibilities of the Program Supervisor on an as-needed basis.
Oversee meal planning for the site and plan for shopping, staying within budget.
Ensure that medication records are properly maintained, and policies are followed so residents maintain an adequate supply of medication. Conduct regular medication audits.
Conduct weekly house meetings at the community residence.
Assist residents with maintaining their benefits.
Maintain client account records and ensure they are up to date.
Advocate and attempt to resolve all outstanding accounts for the team at the beginning of month and prepare/update a plan of action each month.
Salary Range$41,860-$54,600 USD
Incredible people doing meaningful work. People come to work at Options to help improve the overall quality of life for individuals within the community. Our welcoming workforce is dedicated to helping the most vulnerable Long Islanders reach their fullest potential.
$41.9k-54.6k yearly 14d ago
Team Leader / Shift Supervisor
Gregorys Coffee-GC44 Roosevelt Field
Assistant supervisor job in Garden City, NY
Job Description & Responsibilities
The Team Leader plays a crucial role in managing the operations of a Gregorys location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The General Assistant Store Leader will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Leader will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours.
This role will oversee and manage the following:
People Development
Ensure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions
Ensure teams are upholding our high standards, leading by example and educating each member of the team
Identify and work with high potential baristas that can be developed into our next great leaders
Operational Standards
Ensure all existing and new operational standards are being executed as prescribed
Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held
Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time
Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal
Ensure stores are kept immaculately clean, organized, and well merchandised at all times
Service Standards
Work side by side with teams to lead by example in 5-star service
Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed
Proactively manage customer concerns/issues and coach teams on how to do the same
Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store
Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business
Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews
Facilities & Maintenance
Proactively clean, service, and maintain all equipment and fixtures in your stores
Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished
Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business
HR Management
Ensure you and your team are compliant with employee labor laws
Ensure changes to labor laws are thoroughly communicated with your teams
Proactively manage employee issues by having regular conversations with every employee on your team, ensuring they have been heard, and working with your SL/Multi-Unit to manage concerns
When necessary, work with your SL/Multi-Unit to deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee's experience
Financial Performance
Closely manage each of your store's controllable profit areas: sales, labor, and COGS
Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store
Work closely with your team to build an efficient schedule based on the needs of the business, using sales data to drive your decisions
Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate
Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits
Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets
Ensure monthly inventory counts are completed and submitted accurately
Additional Expectations
This is a hands-on role and a General Assistant Store Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success
There is no set schedule for this role. A General Assistant Store Leader is expected to be flexible in their stores based on the needs of the business and the development of their people. This includes schedules of early mornings, nights, weekends, and holidays.
Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and the proactive solutions you are providing
Actively embody our company values and live them every day.
Attend company events and proactively encourage team members to attend as well Gregorys Coffee is a family-run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.Gregorys Coffee is a family run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.
We use eVerify to confirm U.S. Employment eligibility.
$48k-84k yearly est. 9d ago
Office Supervisor - NYU Langone Ambulatory Care - Bethpage
NYU Langone Health
Assistant supervisor job in Bethpage, NY
NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
Learn more about
NYU Langone Hospital-Long Island
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Position Summary:
We have an exciting opportunity to join our team as a Office Supervisor, FGP - Bethpage - Multispecialty.
In this role, the successful candidate The FGP Office Supervisor will work alongside the Practice Manager or Regional Leader to oversee the daily operations of practice staff and patient care. The FGP Office Supervisor will communicate responsibilities, coordinate staff schedules, and promote a positive patient experience while maintaining efficient operations.
Job Responsibilities:
• Ensures enforcement and adherence to FGP policies are procedures
• Hires, onboards, trains and monitors staff
• Supervises daily practice operations such as reception/phones, staffing and provider schedules, and workflows
• Promotes excellence in patient experience by reinforcing best practices and escalating issues as appropriate
• Monitors supply inventory and medical equipment maintenance
• Coordinates and participates in regular staff meetings and performance reviews
• Services as liaison between non-physician staff and physicians to ensure effective and efficient workflows and patient access
• Communicates issues or roadblocks to the practice manager
• Performs other duties as needed
Operations & Financial Management
• Oversees staff and patient care functions of a Faculty Group Practice site
• Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Services as a role model and resource person for providing quality patient care and patient information as needed.
o Addresses provider concerns pertaining to day-to-day operations
o Ensures suites are properly staffed to avoid delays
o Ensures staff maintain cooperative relationships accross job categories to facilitate appropriate reaction to needs and delays throughout the day
o Expected to set the tone/represent management team at all times
• Establishes office procedures and communicates responsibilities and expected performance to staff. Trains staff according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities
• Responsible for ensuring staff are aware of all FGP forms and how they are to be used
• Oversees and facilitates required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP. Works closely with the Practice Manager and FGP representatives to identify opportunities to improve front-end processes.
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc.
• Works with Practice Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics.
• Assists in implementation and oversight of key FGP operational initiatives including, but not limited to, MIPS, CheckMate, Patient Secure and digital scheduling.
• Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end work-queues, waitlists, in-baskets, open encounters, Patient experience, etc.
• Identifies additional staff training requirements and coordinates as needed.
• Monitors front-end processes including co pay collection, insurance verification, authorization and referral, records release requests, and front-end denials.
• Places MCIT ticket in the event hardware at front-desk areas become non-functional such as desktop phones, desktop computers, patient secure palm readers, desktop scanners, Welcome Kiosk, copier and fax machines
• Serves as liaison with other NYULH Department Representatives.
• Performs other duties and projects as necessary.
Clinical Management
• Optimizes patient flow and patient access.
• Supports key initiatives related to MIPS, gaps in care and other clinical quality programs
• Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner.
• Works with Practice Leadership to enforce policies and procedures.
• Ensures clinical compliance with Patient Safety initiatives and reporting.
Patient Experience & Access
• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.
Staff Engagement
• Mentors staff, and actively promotes the development of operational/financial performance improvement skills across teams.
• Assists with staff competency assessments and performance evaluations providing feedback, identifying training needs, and pathways for employee continued career success.
• Conducts routine staff meetings and huddles to promote staff communication and feedback.
• Attends and supports employee participation in FGP corporate meetings/WebEx to stay aligned with larger network updates and training as appropriate.
• Promotes employee engagement activities within the practice, engaging feedback from support staff and leaders internally.
Minimum Qualifications:
To qualify you must have a A Bachelor's Degree with a minimum of 1-3 years of relevant work experience or equivalent combination or training and relevant work experience required. Ability to work in a fast paced multiphysician practice environment. Good communication, interpersonal and computer skills. Ability to develop and maintain effective working relationships with physicians, staff and patients. Progressive leadership; demonstrated in a leadership position or demonstrates the potential for leadership competency; demonstrates ability to develop, guide, motivate, nurture, and coach others.
Preferred Qualifications:
None
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Hospital-Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,350.00 - $66,144.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
$64.4k-66.1k yearly 60d+ ago
Digital Service Team Lead
Sikorsky Credit Union 4.6
Assistant supervisor job in Stratford, CT
Why Join the Sikorsky Credit Union Team?
Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 6 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!
If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.
Working at Sikorsky Credit Union has its benefits. You'll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.
General Summary:
The Digital Service Team Lead plays a dual role, providing hands-on member support with originating and processing applications for new membership and deposit accounts while guiding and supporting a team of Digital Service Representatives. This role ensures high-quality service delivery, monitors performance metrics, and supports training and coaching efforts. The Team Lead will mentor, train, and support team members while ensuring adherence to credit union policies, procedures, and regulatory compliance. The position also involves troubleshooting complex member issues, escalating where necessary, and driving continuous improvement to enhance team performance and member satisfaction.
Key Essential Responsibilities:
Originates, processes, and funds new membership and deposit account requests in accordance with department policies and procedures. Coordinates receipt of all necessary application documentation from both existing and prospective members during the account opening process.
Exhibits exceptional and professional verbal and written communication skills to ensure that all member interactions are handled with professionalism, empathy, and a focus on creating positive experiences.
Accurately processes transactions for members. Researches member inquiries according to departmental guidelines and procedures to ensure a comprehensive response is provided.
Monitors daily operations, ensuring that team performance aligns with set targets for response time, issue resolution, and customer satisfaction.
Motivates and works with the team to recognize opportunities for product and service opportunities including consumer loans, home loans, etc.
Acts as a point of escalation for complex or high-priority member inquiries, ensuring timely and effective resolutions.
Resolves member complaints or issues that are escalated by team members, finding solutions to problems that may require creative or non-standard approaches.
Provides feedback to improve team members' product knowledge, customer service skills, and problem-solving abilities.
Monitors team performance, including handling volumes, response times, and issue resolution rates.
Provides feedback to management regarding any recurring member issues or challenges that require attention or possible changes in procedures or policies
Actively identifies opportunities to streamline processes, improve workflow, and reduce inefficiencies within the team.
Utilizes in-depth knowledge to assist members with online banking/bill pay processes, mobile banking and to ensure complex issues related to online issues are resolved.
Utilizes technology to educate members on Credit Union products and solutions based on the member's specific needs.
Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors. Demonstrates the credit union's core values of Service, Teamwork, Integrity and Responsibility.
Keeps abreast of industry developments including, but not limited to changes in regulations and technology.
Ensures adherence to company policies and procedures and banking/credit union regulations.
Performs additional duties as required.
Essential Skills, Knowledge and Requirements:
High school diploma or equivalent required. Some college coursework in a business-related discipline preferred.
Minimum of 3 years of customer service experience required with at least one year working in a production environment (loan processing, branch or call center) strongly preferred.
Knowledge of banking products and services preferred.
Knowledge of state and federal regulatory compliance requirements.
Excellent communication, interpersonal, customer service, analytical and organizational skills with keen attention to detail.
Supervisory experience a plus.
Familiarity with Microsoft Office.
Must obtain (within 90 days) and maintain a State of CT Individual Producer License (Credit Insurance).
Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.
$37k-46k yearly est. Auto-Apply 49d ago
Team Leader / Shift Supervisor
Gregorys Coffee-GC35-Mellville
Assistant supervisor job in Melville, NY
Job Description & Responsibilities
The Team Leader plays a crucial role in managing the operations of a Gregorys location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The General Assistant Store Leader will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Leader will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours.
This role will oversee and manage the following:
People Development
Ensure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions
Ensure teams are upholding our high standards, leading by example and educating each member of the team
Identify and work with high potential baristas that can be developed into our next great leaders
Operational Standards
Ensure all existing and new operational standards are being executed as prescribed
Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held
Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time
Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal
Ensure stores are kept immaculately clean, organized, and well merchandised at all times
Service Standards
Work side by side with teams to lead by example in 5-star service
Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed
Proactively manage customer concerns/issues and coach teams on how to do the same
Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store
Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business
Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews
Facilities & Maintenance
Proactively clean, service, and maintain all equipment and fixtures in your stores
Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished
Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business
HR Management
Ensure you and your team are compliant with employee labor laws
Ensure changes to labor laws are thoroughly communicated with your teams
Proactively manage employee issues by having regular conversations with every employee on your team, ensuring they have been heard, and working with your SL/Multi-Unit to manage concerns
When necessary, work with your SL/Multi-Unit to deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee's experience
Financial Performance
Closely manage each of your store's controllable profit areas: sales, labor, and COGS
Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store
Work closely with your team to build an efficient schedule based on the needs of the business, using sales data to drive your decisions
Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate
Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits
Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets
Ensure monthly inventory counts are completed and submitted accurately
Additional Expectations
This is a hands-on role and a General Assistant Store Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success
There is no set schedule for this role. A General Assistant Store Leader is expected to be flexible in their stores based on the needs of the business and the development of their people. This includes schedules of early mornings, nights, weekends, and holidays.
Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and the proactive solutions you are providing
Actively embody our company values and live them every day.
Attend company events and proactively encourage team members to attend as well Gregorys Coffee is a family-run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.Gregorys Coffee is a family run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.
We use eVerify to confirm U.S. Employment eligibility.
$48k-84k yearly est. 9d ago
Team Lead, Member Services
Rxbenefits 4.5
Assistant supervisor job in Bridgeport, CT
**Team Lead, Member Services** Exempt/Non-Exempt: Exempt Member Services Team Leads are responsible for ensuring we deliver superior service to all members who contact RxBenefits by creating and supporting a performance-based culture that is focused on service. The Team Lead supervises hiring, ensuring effective training, ongoing monitoring and development of representatives, evaluations, and any disciplinary actions of member services representatives with a constant focus on developing a highly engaged, performance-driven team, rooted in the superior service experience of every caller.
_Essential Job Responsibilities Include:_
+ Supervise, plan, and manage functions related to Call Center work area. Oversee and direct the day-to-day activities of telephone operators and call center agents
+ Build and maintain a performance-driven culture
+ Attend meetings in place of Manager to represent Member Services Department as needed
+ Supervise hiring, ensure effective training, maintain ongoing monitoring and QA, performance evaluations and any disciplinary actions of member services representatives
+ Support Workforce Management (WFM) activities to fully leverage staffing to maximize Customer Experience and all related service level metrics and KPIs - including regular observation of real-time dashboards to identify and resolve any call-center or MSR-level performance issues
+ Review, analyze, and apply all regular reports provided from Operations to determine any actions required to maximize call center and MSR efficiencies and successes
+ Utilize reports from Operation analysts to conduct performance monitoring, career path progress, monthly one-on-ones, and yearly performance evaluation of all team members to improve efficiency
+ Identify and aggregate any knowledge and performance gaps within the team to be included in training functions & knowledge base resources
+ De-escalate and resolve supervisory level member escalations (3rd level) and complaints and provide guidance and feedback to staff as needed
+ Investigate and provide feedback on issues assigned by Manager or Account Management team
+ Communicate with IT Department to assist in resolving Rep connectivity issues that can affect performance related to availability, phone coverage, and department performance guarantees
+ Act as a source of information and answer operator/agents questions, assign tasks, follow up and give instructions as necessary to ensure proper guidance and feedback
+ Develop and perform ongoing reinforcement to keep staff motivated and optimize performance
+ Carry out supervision, coaching, call monitoring, training, reviewing, and disciplining of all operators/agents
+ Attend to, monitor, and resolve customer complaints
+ Carry out performance monitoring, measurement, and evaluation of all operators/agents to improve efficiency
+ Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job
+ Perform supervision of timekeeping, QA call monitoring, and corrective/ disciplinary action for all representatives on team
+ Comply and maintain lists of key and on-call schedules & personnel, and ensure all lists are available to operators for use as required
+ Prepare and direct scheduling, monitor operators' attendance, schedule shifts & breaks as necessary
+ Perform other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials and supplies, etc.
+ Anticipate escalation and take over calls when needed
+ Ensure adherence to policies for attendance, established procedures, etc.
+ Keep management informed on issues and problems
+ Perform other related duties incidental to the work described herein
+ All other duties as assigned
_Required Skills / Experience:_
+ Bachelor's degree Education or equivalent work experience
+ Proven experience as call center supervisor or similar leadership position
+ Experience in customer service is essential
+ Exceptional Verbal & written Communication skills
+ Working knowledge of MS Office
+ Knowledge of telephone equipment and relevant computer programs
+ Knowledge of performance evaluation procedures
+ Outstanding communication and negotiation abilities
+ A results-oriented approach
+ Excellent organizational and leadership skills
+ Ability to work in a fast-paced environment with targeted deadlines
+ Proficiency in multiple languages is preferred
_Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000_ _annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._
_We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._
_RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_
+ _Remote first work environment_
+ _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_
+ _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_
+ _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_
+ _401(k) with an employer match up to 3.5% available after 60 days_
+ _Community Service Day to give back and support what you love in your community_
+ _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_
+ _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_
+ _Tuition Reimbursement for accredited degree programs_
+ _Paid New Parent Leave that can be used for adoption or birth_
+ _Pet insurance to protect your furbabies_
+ _A robust mental health benefit and EAP service through Spring Health to support you when you need it most_
RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
$56.8k-71k yearly 10d ago
Team Leader / Shift Supervisor
Gregorys Coffee-GC48-Westchester
Assistant supervisor job in White Plains, NY
Job Description & Responsibilities
The Team Leader plays a crucial role in managing the operations of a Gregorys location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The General Assistant Store Leader will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Leader will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours.
This role will oversee and manage the following:
People Development
Ensure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions
Ensure teams are upholding our high standards, leading by example and educating each member of the team
Identify and work with high potential baristas that can be developed into our next great leaders
Operational Standards
Ensure all existing and new operational standards are being executed as prescribed
Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held
Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time
Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal
Ensure stores are kept immaculately clean, organized, and well merchandised at all times
Service Standards
Work side by side with teams to lead by example in 5-star service
Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed
Proactively manage customer concerns/issues and coach teams on how to do the same
Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store
Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business
Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews
Facilities & Maintenance
Proactively clean, service, and maintain all equipment and fixtures in your stores
Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished
Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business
HR Management
Ensure you and your team are compliant with employee labor laws
Ensure changes to labor laws are thoroughly communicated with your teams
Proactively manage employee issues by having regular conversations with every employee on your team, ensuring they have been heard, and working with your SL/Multi-Unit to manage concerns
When necessary, work with your SL/Multi-Unit to deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee's experience
Financial Performance
Closely manage each of your store's controllable profit areas: sales, labor, and COGS
Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store
Work closely with your team to build an efficient schedule based on the needs of the business, using sales data to drive your decisions
Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate
Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits
Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets
Ensure monthly inventory counts are completed and submitted accurately
Additional Expectations
This is a hands-on role and a General Assistant Store Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success
There is no set schedule for this role. A General Assistant Store Leader is expected to be flexible in their stores based on the needs of the business and the development of their people. This includes schedules of early mornings, nights, weekends, and holidays.
Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and the proactive solutions you are providing
Actively embody our company values and live them every day.
Attend company events and proactively encourage team members to attend as well Gregorys Coffee is a family-run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.Gregorys Coffee is a family run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.
We use eVerify to confirm U.S. Employment eligibility.
$48k-83k yearly est. 28d ago
Team Supervisor 831201
Capstone Search Advisors
Assistant supervisor job in Ridgefield, CT
Fairfield County MSP is searching for a Reactive Team Supervisor who will be responsible for overseeing the Reactive Team processes and functions to ensure an efficient and effective client service delivery experience. Provide assistance to team members as needed and coordinate daily department workflows. The Supervisor is also responsible for managing department resources to ensure proper coverage and service delivery.
Job Function:
• Assisting Director of Ops in HR responsibilities of department personnel to include
participation in annual reviews and PTO approvals in conjunction with the Proactive
Team Supervisor
• Ensure HR policy adherence within Reactive Team.
• Coordinate resources within department to ensure timely and accurate delivery of
service and resolve scheduling conflicts
• Coordinate communication between Reactive Team and Client Success Team
• Monitor ticket flow to ensure client service delivery SLAs are met
• Assist Director of Ops in employee training for new team members as well as
ongoing team member training to promote growth
• Communication with clients as needed: keeping them informed of incident
progress, notifying them of impending changes, or agreed outages.
• Delegate tasks to team members and work with other departments as needed to
ensure clients are properly served
• Resolve support tickets as needed to balance workflow within department
• Daily review of Help Desk tickets and implement a plan of action to effectively solve issues and remove obstacles that delay client resolution.
• Coordinate and manage incident response efforts, including system outages,
service disruptions, and critical issues.
• Serve as the primary point of contact for client communication during incidents,
providing timely updates and resolution timelines.
• Collaborate with team to identify root causes and implement preventative
measures.
• Maintain and monitor high level of client satisfaction.
• Ability to work in a team and communicate effectively.
• Continually promote a positive company culture and adherence to our Cor Values
• Manage the escalation of service tickets that cannot be completed within agreed
service levels.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Regularly document processes and procedures related to duties and
responsibilities.
• Responsible for entering time and expenses in ConnectWise as they occur.
• Maintain certifications required for position
Qualifications, Education and Experience:
• Supervisory experience in a business environment
• Interpersonal skills: such as telephony skills, communication skills, active listening
and customer-care.
• Comfortably handle technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Ability to de-escalate situations
• Self-motivated with the ability to work in a fast-moving environment.
• BA/BS, preferably in computer science or a related field or equivalent experience
• 5+ years of IT experience.
$48k-82k yearly est. 60d+ ago
Front Office Supervisor
Jake's 58
Assistant supervisor job in Islandia, NY
Core Responsibilities: •Resolve customer complaints or answer customers' questions regarding policies and procedures. •Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
•Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
•Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
•Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
•Train or instruct employees in job duties or company policies or arrange for training to be provided.
•Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
•Interpret and communicate work procedures and company policies to staff.
•Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
•Maintain records pertaining to inventory, personnel, orders, and supplies.
•Compute figures such as balances, totals, or commissions.
•With direction of the Front Desk Manager assist in the development or updating of procedures or policies.
•Make recommendations to management concerning such issues as staffing decisions or procedural changes.
•Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
•Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
•Monitor inventory levels and requisition or purchase supplies as needed.
•Arrange for necessary maintenance or repair work.
•Familiar with all hours of operation for hotel outlets and their functions.
•Follow and enforce all hotel and department rules and regulations.
•Attend Staff Meetings, Rooms Meetings, and or Safety meetings in the absence of a manager.
•Must Role Model Company guest service program.
•Other duties as assigned.
Qualifications/Requirements:
•High school diploma or equivalency degree preferred.
•2 + years of experience in Hospitality
•Computer literate in MS Office programs; some experience with property management systems preferred.
•Must be able to type proficiently.
•Must be fluent in English language both verbal and written.
•Must be able to obtain a New York State Gaming License.
Other:
•Organization is key and following a systematic method of performing a task.
•Ability to take care of the customers' needs while following company procedures.
•Ability to communicate in writing clearly and concisely.
•Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas
•Weekends, Holidays and swing shift work may be required
$42k-55k yearly est. 60d+ ago
Front Office Supervisor
Suffolk Hospitality Management LLC
Assistant supervisor job in Islandia, NY
Job Description
Core Responsibilities: •Resolve customer complaints or answer customers' questions regarding policies and procedures. •Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
•Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
•Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
•Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
•Train or instruct employees in job duties or company policies or arrange for training to be provided.
•Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
•Interpret and communicate work procedures and company policies to staff.
•Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
•Maintain records pertaining to inventory, personnel, orders, and supplies.
•Compute figures such as balances, totals, or commissions.
•With direction of the Front Desk Manager assist in the development or updating of procedures or policies.
•Make recommendations to management concerning such issues as staffing decisions or procedural changes.
•Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
•Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
•Monitor inventory levels and requisition or purchase supplies as needed.
•Arrange for necessary maintenance or repair work.
•Familiar with all hours of operation for hotel outlets and their functions.
•Follow and enforce all hotel and department rules and regulations.
•Attend Staff Meetings, Rooms Meetings, and or Safety meetings in the absence of a manager.
•Must Role Model Company guest service program.
•Other duties as assigned.
Qualifications/Requirements:
•High school diploma or equivalency degree preferred.
•2 + years of experience in Hospitality
•Computer literate in MS Office programs; some experience with property management systems preferred.
•Must be able to type proficiently.
•Must be fluent in English language both verbal and written.
•Must be able to obtain a New York State Gaming License.
Other:
•Organization is key and following a systematic method of performing a task.
•Ability to take care of the customers' needs while following company procedures.
•Ability to communicate in writing clearly and concisely.
•Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas
•Weekends, Holidays and swing shift work may be required
$42k-55k yearly est. 23d ago
Member Services Supervisor
Larchmont Yacht Club 3.0
Assistant supervisor job in Larchmont, NY
Schedule: Full-time (flexible hours including mornings, evenings, weekends, and holidays) Compensation: $28.00-$31.00 per hour Benefits: Employee benefits, paid time off (PTO), and 401(k) participation
About Larchmont Yacht Club
Founded in 1880, Larchmont Yacht Club (LYC) is one of the most prestigious private yacht clubs in the United States. Nestled on a 11-acre waterfront campus just 16 miles from New York City, LYC offers a year-round social and recreational experience including sailing, tennis, paddle, swimming, and diving. The club hosts elite-level junior sailing programs, maintains a rich tradition of hospitality, and upholds an unwavering commitment to excellence.
Position Overview
The Member Services Lead serves as a key point of contact for members, their families, and guests, ensuring every interaction reflects the elegance, tradition, and service standards of Larchmont Yacht Club. In addition to overseeing front-desk operations, this position manages the club's retail shops, supporting both daily operations and the overall member experience.
This role requires a hospitality mindset, leadership ability, and a genuine passion for creating exceptional member experiences. The ideal candidate is polished, personable, organized, and comfortable working in a fast-paced environment.
Key Responsibilities
Member & Guest Services
Greet members and guests warmly, providing a personalized and professional experience.
Manage guest check-ins, check-outs, and reservations with accuracy and care.
Handle special requests, room assignments (where applicable), and coordinate with housekeeping for timely service.
Provide concierge-level support, including restaurant recommendations, transportation arrangements, and event coordination.
Address and resolve member concerns promptly and with discretion, ensuring satisfaction.
Front Desk & Operations
Supervise and schedule the front desk and support team to ensure consistent coverage and exceptional service.
Manage same-day and future reservations, cancellations, and updates.
Maintain current knowledge of club events and activities to assist members effectively.
Operate the club's property management system (PMS) accurately and efficiently.
Handle cash and credit transactions in compliance with club policy.
Maintain a polished, organized, and welcoming front desk and lobby environment.
Prepare and distribute daily event and function sheets to ensure all departments are informed.
Promote a culture of professionalism, accountability, and hospitality within the member services team.
Retail Management
Oversee daily operations of the club's retail shops, ensuring an inviting and well-organized shopping experience for members and guests.
Manage inventory by tracking merchandise levels, monitoring sales, and conducting regular stock counts.
Place orders and coordinate with vendors to maintain appropriate inventory levels and product variety that reflects member preferences.
Design and maintain merchandise displays that align with the club's brand and highlight seasonal or event-specific items.
Supervise retail transactions and ensure accuracy in pricing, POS systems, and cash handling.
Train and oversee retail staff or seasonal associates to uphold the club's service standards.
Monitor sales performance, manage inventory control, and provide updates or recommendations to improve results.
Ensure all retail spaces are clean, organized, and presented in a way that reinforces the club's commitment to quality and hospitality.
Communication & Coordination
Answer and direct phone calls professionally, providing accurate information.
Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure smooth operations.
Attend meetings and training sessions to stay informed of club policies, events, and best practices.
Support administrative needs across departments, fostering teamwork and consistency in service.
Qualifications
Qualifications & Experience
High school diploma or GED required; some college coursework preferred.
At least one year of front desk, guest services, or hospitality experience in a luxury hotel, private club, or high-end setting preferred.
Experience in retail management, including inventory control, ordering, and visual merchandising, preferred.
Supervisory experience in scheduling and managing service or support teams strongly preferred.
Proficiency with PMS, Microsoft Office, Google Suite, and POS systems.
Strong multitasking skills and the ability to remain calm and professional under pressure.
Excellent verbal and written communication skills.
A polished, professional appearance and demeanor consistent with the club's culture.
Ability to take initiative while working collaboratively within a team.
Familiarity with basic accounting and cash handling preferred.
Work Environment & Physical Requirements
Must be able to stand, walk, and sit for extended periods.
Occasional bending, lifting (up to 20 lbs), and reaching may be required.
Comfortable working in a dynamic, high-touch hospitality setting.
Schedule & Availability
Flexibility required: shifts may include mornings, evenings, weekends, and holidays.
Limited time off during peak seasons to maintain the club's exceptional service standards.
Why Join Larchmont Yacht Club?
Work at one of the most prestigious private yacht clubs in the country.
Join a professional, close-knit, service-driven team.
Enjoy a scenic waterfront workplace with engaged and appreciative members.
Opportunities for career growth and professional development within the hospitality and private-club industry.
Play a vital role in delivering exceptional service and creating memorable experiences for our members and their guests.
$28-31 hourly 9d ago
Supervisor, Administrative - Access Center
Saint Francis Health System 4.8
Assistant supervisor job in New Haven, CT
Current Saint Francis Employees - Please click HERE to login and apply. This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. Variable #RNSIND Job Summary: Supervises and coordinates activities of personnel on day, evening, night, weekend and holiday shifts to maintain continuity of care. Supervises and directs patient admissions, discharges and transfers. Arranges for staffing levels according to patient acuities, census and productivity standards. Assumes administrative responsibility for patient areas as assigned. Identifies, investigates and reports findings on matters which represent performance improvement opportunities.
Minimum Education: Has completed the basic professional curricula of a school of nursing as approved and verified by a state board of nursing, and holds or is entitled to hold a diploma or degree therefrom.
Licensure, Registration and/or Certification: Valid multi-state or State of Oklahoma Registered Nurse License. BLS and ACLS (or PALS) required.
Work Experience: 2 -3 years related experience and supervisory experience.
Knowledge, Skills and Abilities: Working knowledge of Microsoft Word, Excel and Access as might be used in the preparation of correspondence and reports. Effective interpersonal, written and oral communication skills. Ability to integrate the analysis of data to discover facts or develop knowledge, concepts or interpretations. Ability to organize and prioritize work in an effective and efficient manner. Ability to be detailed oriented as required in the examination of clinical and numerical data.
Essential Functions and Responsibilities: Reviews staffing patterns, census and acuity of patients on assigned units to ensure that staffing is consistent with patient needs and productivity standards; observes and monitors staff/patient ratios and adjusts staff appropriately in response to changing needs. Responds promptly to emergency situations, staff requests for assistance/support/guidance, patient/family complaints, and patient care incidents. Prioritizes effectively to investigate, document and/or report and resolve such matters as appropriate. Obtains medications, supplies and medical records as needed to maintain safe, effective and efficient care to patients. Responds appropriately to emergency situations and/or coordinates emergency surgery by initiating calls to operating teams and providing necessary supplies as needed. Utilizes and notifies on-call resources as appropriate. Ensures compliance with nursing/hospital system policies and procedures. Monitors and ensures compliance with infection control, patient safety, and general safety guidelines. Participates in nursing quality program through participation in auditing processes and through demonstrated support of nursing quality initiatives. Demonstrates support of health system mission, vision, and values in performance of job duties. Meets system, hospital and department-specific competencies annually. Supports system, hospital and department goals by attending department meetings, in-services and other educational offerings. Practices self-direction by assuming responsibility and accountability for professional growth. Serves as a role model. Communicates effectively to promote positive relations between nursing staff and nursing management team. Ensures coordination of patient care activities; promotes interdepartmental relations through communication and collaboration. Serves as Incident Commander for disaster situations and drills. Demonstrates effective implementation of emergency response plans as appropriate.
Decision Making: Ability to carry out non-routine procedures under constantly changing conditions, in conformance with general instructions from supervisor.
Working Relationship: Coordinates activities of others (does not supervise). Leads others in same work performed (does not supervise). Has input on performance evaluations but does not prepare or give. Works directly with patients and/or customers. Works with internal/external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above.
Special Job Dimensions: None.
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.
Access Center - Yale Campus
Location:
Tulsa, Oklahoma 74136
Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This position has been identified as a safety sensitive position. This statute allows employers to lawfully refuse to hire applicants for safety-sensitive jobs or to discipline or discharge employees who work in safety-sensitive jobs if they test positive for marijuana, even if they have a valid license to use medical marijuana.
EOE Protected Veterans/Disability
$31k-48k yearly est. Auto-Apply 60d+ ago
Catering Services Supervisor - Fairfield University
Aramark Corp 4.3
Assistant supervisor job in Fairfield, CT
Responsible for the supervision, training, and management of the food service operation. Ensure that appropriate quantities of food are prepared and served. Job Responsibilities * Produce and maintain work schedules and may prepare production records. * Direct daily activities.
* Maintains food production that ensures the safety and quality of food according to policies, procedures, and department requirements.
* Ensure that food items are stored in a safe, organized, and hazard-free environment.
* Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner according to departmental policies and procedures.
* Maintain a sanitary department following health and safety codes and regulations.
* Maintain accurate inventory on a weekly basis according to departmental policies and procedures.
* May prepare orders as needed per vendor to ensure accurate production for location.
* Must be knowledgeable in operating an efficient cost effective program.
* Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
* Must read, write, and understand verbal instructions
* Must complete a sanitation course either before or during the first year as a lead
* Ability to perform basic arithmetic
* Maintain emotional control under stress
* Ability to resolve interpersonal situations
* Strong organizational skills
Minimum Education/Certification - High School Diploma/GED
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Bridgeport
Nearest Secondary Market: Danbury
How much does an assistant supervisor earn in Smithtown, NY?
The average assistant supervisor in Smithtown, NY earns between $36,000 and $76,000 annually. This compares to the national average assistant supervisor range of $28,000 to $55,000.
Average assistant supervisor salary in Smithtown, NY