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Reservations Supervisor
Accorhotel
Assistant supervisor job in Miami Springs, FL
We are looking for Reservations Supervisor to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.
Job Description
Job Purpose:
Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist the property in maximizing the relationship between guests, travel agents and third parties in line with Delanos' culture. The Supervisor will follow and adhere to Forbes Five Star call standards in every interaction and will be responsible for achieving or exceeding the call standards as determined by Forbes and Delano.
Duties & Functions:
Processing travel agent commissions.
Processing of group request as well as blocking reservations.
Processing of the company hotels, restaurants and nightlife reservation requests.
Liaison between sales manager and operational managers.
Answer all phone calls promptly and in a courteous manner in keeping with Forbes and Delano standards
Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries.
Know the layout of the hotels including all room types, suites and meeting rooms.
Be aware at all times of the selling status of the hotel, availability and upsell opportunities.
Have a complete knowledge of our special rates and packages and know which benefits are included in each.
Secure all required information from the guest when making a reservation.
Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest.
Follow up on any guest or colleague requests to ensure satisfaction in a friendly and professional style.
Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence via reservations inbox.
Be aware of and adhere to the rules and regulations of the hotel and the Reservations department.
Participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas.
Create and maintain positive relationships with all other departments and know how they relate to the reservations department.
Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries.
Assist with inputting weekend third party reservations such as internet and wholesale
We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-45k yearly est. 7d ago
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Supervisor, Guest Services - Miami Station
Brightline 4.3
Assistant supervisor job in Miami, FL
Your Purpose: As a critical member of the Brightline Station Operations team, you will assist the Station Manager's direct daily operations and all aspects of the business within the station, keeping safety at the forefront of everything you do. While working closely with the Rail Operations and Security teams, and liaising between additional departments, you remain focused on ensuring a smooth and efficient, hospitable and comfortable travel experience is encountered by all our Guests. Though you report to the Station Manager, your daily interactions will mostly be with Guests and station Teammates. You will rotate as a Duty Manager and monitor schedules and communication activities in all areas.
If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!
Two or more years of experience in high-traffic environments such as hospitality, guest services, or transportation, preferred.
Your Role [Essential Functions]:
Create a culture of engagement, learning, and team development.
Motivate Teammates and maintain a positive work environment while ensuring the entire team reflects Brightline's values.
Celebrate successes and recognize the contributions of Teammates.
Assist the Station Manager in disseminating operating procedures related to station appearance and performance reporting.
Interact with Guests on a regular basis throughout the station to obtain feedback on quality of product, service levels and overall satisfaction and respond to complaints as necessary.
Ensure deliveries received while on duty are stored and recorded appropriately.
Stay on top of inventory levels for office supplies, cleaning supplies, and F&B products to ensure proper levels according to the expected consumption levels.
Be the Subject Matter Expert trained on all mobility tools and processes.
Engage with mobility partner leaders to promote an efficient, high quality Guest experience.
Ensure all Mobility drivers are adhering to uniform and grooming policies and following SOPs.
Stay up to date on company policies and terms of service; ensure these live in our stations and Teammates are aware of updates and/or changes.
Pay Rate - $24.00 an hour
We are a new business model - agile and evolving. The job description isn't meant to be a complete list of your qualifications or all the things you'll do.
Managerial Responsibility:
Direct supervisory responsibility including the to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward or discipline or effectively recommend such actions.
Qualifications, Knowledge Skills & Abilities:
You have two or more years of experience in high-traffic environments such as hospitality, guest services, or transportation.
You enjoy working with people and maintain a positive, upbeat attitude even during stressful situations. You're skilled at adapting your communication style to connect with a diverse range of individuals.
You're able to assist guests with special needs, including providing wheelchair support when necessary.
You demonstrate sound judgment and can think and act independently.
Your verbal and listening skills are excellent, with a strong focus on delivering outstanding guest service both in person and over the phone
Knowledge of F&B operations/standards preferred.
You're comfortable being on your feet all day-standing, walking, and staying physically active throughout your shift.
You can lift and carry baggage of various sizes and weights over short distances and occasionally push a wheelchair.
Knowledge of inventory management/logistics.
You work well under pressure and are equally good at taking direction, as you are giving it.
You have previous experience with ensuring policies and procedures are closely followed.
You are a minimum of 18 years old.
You are safety-focused in your day-to-day life; ever-vigilant to inform and help others stay safe in their environment.
You are able to work shifts, including early mornings, nights, weekends, holidays and long hours at times.
Knowledge of the prevention of foodborne illnesses and health regulations is not required but a PLUS.
The ability to speak multiple languages is not required, but a PLUS.
Work Environment: Works in a clean, air-conditioned office space, free of noise, dust, and humidity.
Physical Demands:Regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. This position is very active and the employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl all day. Occasional lifting of light items required. No specific vision requirements. Objects weighing 70 pounds or more must be accompanied by a second individual to avoid injury.
Travel: None
Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.
Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
$24 hourly 7d ago
Passenger Service Supervisor
Alliance Ground International, LLC 4.3
Assistant supervisor job in Miami Springs, FL
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Supervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor!
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities:
Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns.
Make recommendations to management on staffing decisions, including hiring, discipline and termination.
Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads.
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
Always ensure safety and security is never compromised.
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage.
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
Fully understand AGI Health & Safety and Security policies.
Attend training courses as may be required by AGI.
Physical Requirements:
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Must be able to stand for extended periods of time.
Must be able to carry heavy items up and down jetway stairs.
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.
Knowledge, Skills, and Abilities:
Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner.
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service Supervisors are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Must complete SIDA training to obtain airport authority identification security.
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
$32k-41k yearly est. 3d ago
Service Center Supervisor
Nw Exterminating Co
Assistant supervisor job in Lauderhill, FL
Ready for your next career opportunity? Look no further, The Mouse is looking to hire you! Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At Northwest Exterminating, we're dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you.
Exterminating experience not needed but sales experience preferred! Ready to take the next step in your career? Apply in minutes from your mobile phone!
Pay: $60k-$65k
Responsibilities
With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits.
Back to you. Are you ready to make a difference? Do you thrive in an ever-changing environment and love problem-solving? Are you organized, friendly, and motivated to succeed? Then we want you on our team!
Why You'll Love Being a Service Supervisor at Northwest:
* Freedom to Move: In this role, you'll be on the move, building your career, and growing professionally with a clear view of next steps. As a key representative of Northwest in your community, you'll be trusted with protecting businesses, homes, and families.
* Training & Support: We believe in investing in YOU. We'll provide all the training you need to succeed.
* Strong Team Community: At Northwest, we value strong relationships-both with our team and the communities we serve. You'll be part of a company that gives back through volunteer work and community outreach, including our Good Deeds Team.
Your Responsibilities:
* Reflects the Northwest Way.
* Builds strong relationships with internal and external customers to create "Customer's for Life."
* Ensure that vehicles and equipment are maintained to manufacturer's and company standards.
* Resolve customer complaints.
* Responsible for inventory control.
* Performs QC inspections in the field.
* Performs production work as needed.
* Assist with the routing and supervision of the techs to achieve high levels of productivity.
* Assist with training of new technicians and refresher training for experienced technicians.
* Self-motivated and able to work in a fast-paced environment
* Acts with integrity by keeping commitments
* Excellent organizational, problem-solving, and customer service skills
* Demonstrate coaching and development ability through strong written and verbal communication
What We Expect From You:
* Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care.
* As a Northwest teammate, you'll act as a brand ambassador-representing our values and image with every customer interaction.
What We Offer
* Pay: $60k-$65k
* A company vehicle, cell phone, and iPad are provided for all route assignments.
* Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
* 401(k) plan with company match, employee stock purchase plan.
* Paid vacation, holidays, and sick leave.
* Employee discounts.
* Industry-leading, quality training program.
Why Choose Northwest Exterminating?
You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!
Qualifications
What You Need to Succeed:
* High School Diploma or equivalent required
* Pest experience preferred
* Ability to obtain a pesticide license within 90 days of employment (company paid)
* Ability to work in the field independently & manage a team
Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Lift and carry up to 50 lbs.
* Ability to use a ladder within manufacturer's weight capacity
* Work safely in crawl spaces, attics, confined spaces, and rooftops
* Ability to work in all weather conditions
Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
What You Need to Succeed:
* High School Diploma or equivalent required
* Pest experience preferred
* Ability to obtain a pesticide license within 90 days of employment (company paid)
* Ability to work in the field independently & manage a team
Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Lift and carry up to 50 lbs.
* Ability to use a ladder within manufacturer's weight capacity
* Work safely in crawl spaces, attics, confined spaces, and rooftops
* Ability to work in all weather conditions
Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits.
Back to you. Are you ready to make a difference? Do you thrive in an ever-changing environment and love problem-solving? Are you organized, friendly, and motivated to succeed? Then we want you on our team!
Why You'll Love Being a Service Supervisor at Northwest:
* Freedom to Move: In this role, you'll be on the move, building your career, and growing professionally with a clear view of next steps. As a key representative of Northwest in your community, you'll be trusted with protecting businesses, homes, and families.
* Training & Support: We believe in investing in YOU. We'll provide all the training you need to succeed.
* Strong Team Community: At Northwest, we value strong relationships-both with our team and the communities we serve. You'll be part of a company that gives back through volunteer work and community outreach, including our Good Deeds Team.
Your Responsibilities:
* Reflects the Northwest Way.
* Builds strong relationships with internal and external customers to create "Customer's for Life."
* Ensure that vehicles and equipment are maintained to manufacturer's and company standards.
* Resolve customer complaints.
* Responsible for inventory control.
* Performs QC inspections in the field.
* Performs production work as needed.
* Assist with the routing and supervision of the techs to achieve high levels of productivity.
* Assist with training of new technicians and refresher training for experienced technicians.
* Self-motivated and able to work in a fast-paced environment
* Acts with integrity by keeping commitments
* Excellent organizational, problem-solving, and customer service skills
* Demonstrate coaching and development ability through strong written and verbal communication
What We Expect From You:
* Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care.
* As a Northwest teammate, you'll act as a brand ambassador-representing our values and image with every customer interaction.
What We Offer
* Pay: $60k-$65k
* A company vehicle, cell phone, and iPad are provided for all route assignments.
* Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
* 401(k) plan with company match, employee stock purchase plan.
* Paid vacation, holidays, and sick leave.
* Employee discounts.
* Industry-leading, quality training program.
Why Choose Northwest Exterminating?
You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!
$60k-65k yearly 36d ago
Medical Center Supervisor (63242)
Sanitas 4.1
Assistant supervisor job in Miramar, FL
“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”
Job Summary
The Medical Center Supervisor will be in charge of the successful management and operation of medical practices to include all specialty disciplines and clinic sites. They provide all medical specialists with resources necessary to meet the needs of patients and meet the financial objectives of the practice and group. Management and Leadership skills are essential to the success of this position. The main focus of the Supervisor is to support a team of highly qualified and dedicated staff to provide quality medicine while creating and maintaining the “Sanitas Culture” for patient care.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Patient Experience - Achieve NPS (Net Promoter Score) goal. Physical presence in the waiting room during operating hours. Informing patients of any delays beyond appointment time. Make sure that patients leave informed of all their next steps and care treatment. Talks to patients randomly to ask about their experience and identifies promoters for Google reviews.
Deescalate potential patient complaints - those patients that seem inpatient and/or had a bad experience.
Reduces the complaints ratio (per 500 visits). Address the complaints. Identifies causes to avoid future similar complaints.
Increases Social Media reviews.
Scheduling - Ensures appointment availability per provider and center meets established goals. Reviews and coordinates action plan with providers and/or medical director/lead to resolve any challenges with appointment availability.
Pre-Visit - Leads daily Huddles with clinical and operational staff. Ensures clinical and administrative Pre-Visit Planning Completion.
Visit - Ensure PCP Visits satisfaction. PCP Cycle time: Total time a patient spends in the medical center from check-in until check-out for PCP visits. Optimize utilization of the providers. Achieves Access Metrics goals. Reduces No-Show rate. Monitors that operational processes like check in and check out are followed according to established workflows and requests training for staff if necessary. Reduces patient's cancellations. Ensures referrals and HIM processes are followed according to established workflows.
Urgent Care - Ensures patient satisfaction and operational excellence during UC Visits.
Laboratory - Ensures patient satisfaction and operational excellence during LAB Visits.
Diagnosing Imaging - Ensures patient satisfaction and daily operational excellence during DI Visits and with DI techs. Ensure the best use of the Installed Capacity and its utilization in the DI Service. Coordinates with the DI transversal lead the plan to improve LAB service results and performance. Ensure patient navigation between medical centers, Keralty Hospital and Preferred DI Centers Network. Ensures goals accomplishment at the regional level. Structure action plan between OM and Regional to achieve defined KPI goals set forth by DI leadership. Management of eCW schedules by OM. Management of day-to-day tech schedules, payroll and PTO requests. Collaboration with DI leadership and OM for HR dept needs and budgets based on reported volume and growth.
Telephone Encounters - Assures Telephone Encounters buckets are addressed daily within 24 hours.
Human Resources - Ensures required staffing for Clinical Ops positions are met based on budget needs. Monitors and approves OT only as necessary vs budget. Identifies and Recognizes employee of the month based on patient experience, patient feedback, staff feedback and performance. Strives and promotes Teamwork. Assures dress code company policy is followed according to guidelines - orders uniforms for staff. Promotes a healthy work environment with open lines of communication.
Facilities Maintenance - Ensures facility cleaning and Order. Address equipment issues. Coordinates with Facilities department preventive tasks for the infrastructure.
Reports - Generates and analyzes the reports to guarantee patient and staff satisfaction.
New Products and Services - Supports new products and services implementation at the Medical Center.
Administrative - Packing Slips. Ensures inventories for Office and Medical Supplies. Develop specialist Timesheets. Perform Inventory Management. Report System issues to IT in a timely manner.
Growth - Encourage growth.
Emergency Preparedness - Activates the emergency plan in the medical center.
Safety - Ensure that the employees are trained and informed about the company safety policy. Enforce safe work practices and procedures. Encourage employees to identify and report unsafe or unhealthy workplace conditions or hazards. Take the proper actions to correct or prevent the unsafe or unhealthful conditions present in the workplace. Ensure the proper conditions of the safety emergency/rapid response equipment. Perform safety walkthroughs of the facility to identify possible unsafe or unhealthy conditions. Verify that the employee's performance meets the safety expectations. Ensure all the patients feel in a safe and healthy environment.
Qualifications
Supervisory Responsibilities
Monitors how center staff are servicing patients. Responsible and accountable for all facets of facility performance and oversight of all facility-level teammates. Reports to Regional Ops the staff that are not engaged with service standards/expectations and creates an action plan to put in place. Monitors that CCAs are calling and welcoming patients from the waiting area properly. Leads daily Huddles with clinical and operational staff. Ensures required staffing for Clinical Ops positions are met based on budget needs. Creates Staff schedules: shifts (monthly) PTO/Coverage while maintaining patient satisfaction and operational excellence. Ensure that the employees are trained and informed about the company safety policy.
Required Education
Bachelor's degree.
Required Experience
Minimum 5 years supervisory experience.
Required Knowledge, Skills, and Abilities
Computer knowledge required (Word, Excel, Internet).
Customer Service skills and training.
HIPAA testing required.
Responsible for compliance with on-call rotation.
Knowledge and skills with payroll systems.
Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.
Preferred Qualifications
Previous experience in healthcare preferred.
Financial Responsibilities
This position currently handles physical money or negotiates contracts.
Cash Reconciliation Report - assure PRC runs report. Weekly Bank Deposits. Take responsibility for petty cash. Open encounters report - assure report running daily. Ensure all the encounters can be claimed.
Budget Responsibilities
This position has budget responsibilities.
Maintain the budget of the medical center. Comply with the administrative cost under the established budget.
INDCorp
$34k-54k yearly est. 17d ago
Assistant Supervisor
Thehivecareers.Co
Assistant supervisor job in Miami, FL
We are looking for a dedicated and knowledgeable AssistantSupervisor to report to our Senior Supervisor. As an AssistantSupervisor, your duties will include recruiting new employees and conducting training sessions, monitoring job performance metrics, and relaying productivity concerns to the Supervisor. Your duties will also include developing training materials.
To be successful as an AssistantSupervisor, you should exhibit extensive experience in optimizing the job performance of employees under the supervision of a Senior Supervisor. Top-notch AssistantSupervisors are experts in training and motivating employees toward achieving a company's goals.
AssistantSupervisor Responsibilities:
Reporting to the Supervisor or other senior managers as required.
Liaising between the Supervisor and other employees.
Hiring and training new employees.
Developing training materials and conducting training sessions and workshops.
Establishing business knowledge and awareness of shared company goals.
Monitoring both individual and team job performance metrics.
Providing staff with technical guidance and assistance.
Relaying productivity concerns to the Supervisor.
Preparing job descriptions and work schedules.
Assisting with other administrative tasks, when required.
AssistantSupervisor Requirements:
Bachelor's Degree in business management, HR management, or similar.
2-5 years experience in a similar AssistantSupervisor role.
Ability to create candidate hiring profiles and to appoint suitable staff.
Extensive experience in compiling training materials and facilitating training.
Ability to enhance business knowledge among company employees.
Experience in liaising between management and employees.
Exceptional ability to motivate employees and foster teamwork.
Proficiency in monitoring and reporting job performance metrics.
Advanced knowledge of word processing, spreadsheet, and presentation software, including Microsoft Word, Microsoft Excel, and Prezi.
Excellent interpersonal and communication skills.
$26k-36k yearly est. 60d+ ago
Medical Assistant Supervisor
Riverchase Dermatology 3.7
Assistant supervisor job in Pembroke Pines, FL
Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida's largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology. Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 100 locations throughout Florida, Georgia and Alabama. Our established practices and experienced physicians offer patients the most quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise.
Summary/Objective
The Medical AssistantSupervisor is responsible for overseeing all clinical aspects of the assigned site of the practice, ensuring quality patient care and the professional operation of the department. There may be one Supervisor per Office Location or Shared Locations with 5 or more MA's as volume demands.
In addition to the standard responsibilities and expectations for all Medical Assistants and/or Lead Medical Assistants - the Supervisor is expected to assume a leadership role by exhibiting the following attributes:
* Exhibits professional and interpersonal skills that allow for working closely and effectively with other Lead Medical Assistants and Management if necessary.
* Fosters a sense of community, regard, and trust within a clinical team.
Supervisory Duties
* Responsible for orientation and training of clinical staff for the respective site, under the direction of the Regional Clinical Manager.
* Giving direction to clinical staff, as needed, for efficient use of time and office needs.
* Ensuring provider-specific on-site needs are met, such as specific supplies, medicines & instruments.
* Acting as a secondary (to the Office Manager) to receive team-specific call-outs or late calls.
* Guiding the daily clinical flow for maximum efficiency.
* Performing the provider's surgical post-op callbacks if indicated.
* Confirmation of provider's surgical patients with any provider-specific instructions.
* Following up on patient concerns through the clinical CS spreadsheet, for the supervisor's specific location.
* Timely completion and submission of incident/accident/exposure reports
* Clinical orientation, orientation checklist & on-site training
* Weekly clinical staff meetings or "huddles"
* Biopsy Log, Culture Log, MSDS, and Operating Plan Monitoring
Desk Duties
* Electronic Medical Record and Practice Management System proficiency
* EMR "Nurse Notes" bucket oversight
* Coordinating all local pathology results & treatment plans in biopsy logs, along with any provider-specific instructions with patients and patients' families.
* Schedule local E&S, General Derm, Post Op, Nursing, and Cosmetic appointments.
* Schedule Mohs as needed.
* Pathology handling, distribution & oversight
* External & internal biopsies
* Culture results
* Returning all patient calls by the COB, the same day.
Education and Experience
* College Degree preferred or Medical Assistant Certification (AAMA/CMA), Registration (RMA), completion of a formal MA training program; LPN; or High School Diploma with equivalent experience
* Supervisory experience preferred
$21k-28k yearly est. 60d+ ago
Supervisor (Driving) - Miami World Center
SP 4.6
Assistant supervisor job in Miami, FL
Job Description
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
Basic Function - Assist in the day-to-day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.
Participate in programs to improve client and customer satisfaction.
Assist in the management of day-to-day activities of the assigned locations.
Assist with management duties as assigned.
Courteously assist customers.
Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
Assist with cleanup of debris, water, oil spills and etc.
Substitute for any position, if necessary.
Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
Complete other duties as needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience - Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience.
Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Customer Service - Maintains positive attitude. Responds to requests for service and assistance.
Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment - Exhibits sound and accurate judgment.
License Requirement - The employee will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record.
Physical Demands - These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk.
The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
$36k-60k yearly est. 3d ago
Patient Access Center Supervisor - Boynton Beach, Florida
NYU Langone Health
Assistant supervisor job in Boynton Beach, FL
We have an exciting opportunity to join our team as a Patient Access Center Supervisor. This Supervisor role is responsible and accountable for supervising a team of Access Center Representatives (ACRs) and their activities to ensure that the organizations vision and business objectives are met. This position will lead, manage and support a team of ACRs to achieve consistent results. Provides direct supervision of and support to ACRs via the monitoring of quality, performance, and availability. This includes, but is not limited to participating in the development of ACRs, coaching and establishing individual development plans and routine performance reviews, assisting in managing workflow; reporting on trends; and collaborating with other Patient Access Center (PAC) leaders.
Job Responsibilities:
Ensure that ACRs are trained appropriately, follow correct procedures, and maintain a high degree of quality work. Work with other PAC leaders to manage daily work assignments and workflow.
Provide support to the PAC by participating in regular quality monitoring, supporting Patient Access Center metrics and performance management, report generation, intra-day schedule adherence, and quality monitoring of assigned ACRs
Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC applications.
Assist in ensuring all scripts and critical directives for scheduling remain current ; ensures constant feedback loop between ACR's and leadership on changes made
Keep up-to-date on all communications/updates within the Patient Access Center and cascade to their teams when appropriate and in a manner that ensures understanding and compliance.
Serve as the first point of escalation and respond to ACR inquiries via group chat or in person interactions directly related to answering questions while agents are taking calls.
Ensure adherence to quality calibration sessions which ensure consistency with departmental standards of quality assurance. Supervisors will continue to build upon these sessions with daily feedback and weekly/monthly coaching.
Responsible for supporting advanced scheduling workflows and processes inclusive of supporting multispecialty and specialty initiatives. Report trending errors to PAC leadership.
Promote best practices with regard to physician protocols to schedule appointments for NYU FGP specialties and meet established Access Center performance goals.
Assist in hiring and onboarding new employees as required.
Understands and continuously monitors Key Performance Indicator (KPI) standards including but not limited After Call Work (ACW), Average Handle Time (AHT), etc.
Able to assist team members in managing conversations with a high level of sensitivity and uses good judgment when determining and documenting appropriate disposition.
Motivates and inspires their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.
Promote and enforce the utilization of NYU FGP Healthcare systems, Patient Access Center (PAC) applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.
Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes.
Lead and ensure compliance in multidisciplinary quality and service improvement teams, as appropriate. May be called upon to lead trainings to agents on new practices or refresher trainings.
Provide an excellent experience to NYU FGP patients, customers, and providers.
Demonstrate regular, consistent, and punctual attendance and enforce the same adherence with their team members.
Adheres to and enforces uniformly Access Center policies and procedures.
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
Works collaboratively with colleagues and site leadership to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.).
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.
Perform other duties as assigned particularly as it relates to the demands of the Patient Access Center.
Minimum Qualifications:
To qualify you must have a Associates degree with 1-3 years work experience or a High School Diploma with 3 years work experience preferably in a Contact center Setting.
At least 1 year of direct experience in a Supervisory/leadership role, preferably in an inbound Contact center.
Must be able to work a full-time schedule between the hours of 5:00am-5:00pm
Preferred Qualifications:
Experience managing within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal."
$30k-48k yearly est. 49d ago
Security Operations Center (SOC) Supervisor
Crisis24
Assistant supervisor job in Boca Raton, FL
operates on-site in Boca Raton, FL. This is not a Cybersecurity position.
Security Operations Center (SOC) Supervisor Location: Boca Raton, FL
Who We Are Looking For The SOC Supervisor must be detail oriented, have strong skills in communication, writing, critical thinking, and display a “team-first” mentality. Daily responsibilities will focus on managing day-to-day SOC operations, to include performing quality checks, running incidents, scheduling, taking part in gap analysis, work on projects and program buildout as needed, and recording and presenting operational data. The Supervisor will be the SOC expert and supervisor on shift, executing clear command and control of SOC activities to ensure all deliverables are completed in a timely and quality manner. In addition to Crisis24 Leadership, this supervisor position will also report directly to client Corporate Security stakeholders. Essential Functions Include: • Quality Assurance -The Supervisor must oversee the quality of work performed by their Team of Analysts and ensure that all deliverables meet the client's and Crisis24's standards. They must also conduct regular quality audits and provide feedback and coaching to improve performance. • Client Relationship Management - The Supervisor must establish and maintain positive relationships with the client's representatives and ensure that all communication is professional and respectful. They must also identify and address any concerns raised by the client and ensure that all issues are resolved in a timely and satisfactory manner. • SOC Meetings - The Supervisor must attend meetings involving the SOC and generate meeting notes for future reference and record-keeping purposes. They must also participate in other meetings assigned to represent the SOC and ensure that all relevant information is communicated to their Team. In the event the Supervisor cannot attend a client leadership meeting - designated Crisis24 leadership or an approved Lead will represent the SOC. • Project Management - The Supervisor must manage assigned projects from inception to completion, ensuring that all deliverables are completed on time, within budget, and to the client's and Crisis24's satisfaction. They must also provide regular project updates to the client and Crisis24's management team. • Seek Continuous Improvement - The Supervisor must continuously evaluate and improve the SOC's processes and procedures to increase efficiency, effectiveness, and customer satisfaction. They must also ensure that all employees are trained in improvements and that feedback is solicited and acted upon. • Personnel Issues - The Supervisor must assess and provide support and guidance to employees who approach them with personal problems that may impact on their work performance. They must also provide feedback to the Crisis24 Operations Manager & Director level leadership for HR escalations and ensure that employee privacy is maintained. • Procedural Updates - The Supervisor must review Analyst suggestions for updating processes or procedures and determine whether it is feasible to implement the proposed changes. They must also communicate these changes to their Team and ensure that they are properly trained in the updated procedures. • Sick Leave: The Supervisor must make arrangements to find coverage for employees who fall ill on shift or report when normal staffing for any role is absent. They must also communicate with Crisis24 and client management as appropriate via email all changes made and ensure that proper documentation for sick leave is maintained. • Investigation and Follow-Up: The Supervisor must investigate and follow up on any "misses" highlighted by the client's Management. They must ensure that all incidents are properly documented and that corrective actions are taken to prevent future incidents. What You Will Work On • Operational supervision of all Analysts providing services and deliverables • Support Analysts with escalations • Support the creation of market, neighborhood, city, and location risk assessments • Assist in collecting and reviewing metrics and reporting requirements • Coordination efforts, including but not limited to: o Assisting in emergency response o Tracking of critical equipment checks o Distribution of emergency and non-emergency communications to Client personnel and key stakeholders • Perform quality assurance activities What You Will Bring • Bachelor's degree in a related field is required. • Master's degree in a related field is preferred. • 3 - 5+ years of leading teams, projects, or functions within the security operations or SOC environments. • Have an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management • Must be well-versed in current technologies and open-source search methodologies • Must be a competent user of Microsoft Suite and Google Suite • Must be willing to sign an NDA and maintain strict confidentiality • Must be able to communicate effectively, both verbally and in writing • Ability to maintain a professional demeanor during stressful situations • Must be able to quickly adapt and excel in dynamic situations • Demonstrated organizational and time management skills • Successful client management experience • A demonstrated history of effective conflict resolution skills • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations • Ability to attend training events and mandatory meetings that fall outside normal work hours • Ability to work 8 to 12-hour shifts both days and nights Work Environment With or without reasonable accommodation, requires the physical and Mental capacity to Effectively perform all essential functions. In addition to other demands, the demands of the job include: • Undergoing and meet company standards for background and reference checks, and drug tests if required • Exposure to sensitive and confidential information • Regular computer usage • Ability to handle multiple tasks concurrently • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment • Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling • Must be flexible with the ability to work evenings, odd hours, and weekends with little notice • Frequent sitting and/or standing
$30k-48k yearly est. 15d ago
Claims Fee for Service Supervisor
Provider Network Solutions 4.1
Assistant supervisor job in Miami, FL
Full-time Description
The Claims Supervisor manage the operational activities and staff of the Revenue Cycle Department in accordance with the Company guidelines, client needs, State and Federal requirements.
Duties and Responsibilities
· Oversee and manages daily activities and functions of the Collection and Claims Examiners processing claims for services that are Fee for Service with the health plan.
· Responsible for overseeing the Revenue Cycle Management department's daily operations, including but not limited to, running daily/frequent reports to ensure claims are processed timely, accurately, and in compliance with all federal and state healthcare plan laws and regulations. As well as, positing of all 835 payments.
· Develop, implement, and update Claims Policies and Procedures to ensure compliance with CMS, Medicaid, HIPPA regulations, and health plan requirements.
· Report overpayments, underpayments, and other irregularities.
· Manage and close out claims open tickets and provider claims disputes.
· Ensure optimal handling of all claims, investigate claims issues, and provide claims training for all business units.
· Work together with Provider Servicing and participate in provider education, as necessary.
· Maintain a fully comprehensive understanding of the covered benefits, coding, and reimbursement policies and contracts.
· Act as Subject Matter Expert in issues related to claims processing, payment dispute resolution, cost containment, audit processes, and contract interpretation.
· Actively collaborate with management and staff to ensure that “best practices” are followed and continually seek efficient and innovative processes, technologies, and approaches to optimize the use of resources and enhance operations.
· Conduct analysis around various claims payment processes to ensure accuracy of system configuration and provider payments.
· Investigate and resolve problem claims, while focusing on improving errors and problems to prevent future occurrences.
· Perform and execute various claims process testing requests to ensure desired results are met to support accurate claims payments.
· Analyze and adjudicate complex claims when examiner is requesting Supervisor review.
· Adjudicate claims by, including but not limited to, applying medical necessity guidelines, determining coverage and completing eligibility verification, identifying discrepancies and applying all cost containment measures when necessary.
· Process medical claims by approving or denying documentation, calculating benefits due initiating a payment or denial letter when necessary.
· Follow any center for Medicare and Medicaid (CMS) changes affecting claims processing.
· Perform pre-payment audit and payment cycle.
· Complies with performance standards as set forth by the department head.
· Follow company policies, procedures, and guidelines to ensure legal compliance.
· Update claims knowledge by participating in educational opportunities, whether system oriented or medical coding/terminology/interpretation.
· Update and maintain departmental and specialty network standards of operating procedure (SOP).
· Regularly meet with VP of Operations - to discuss and resolve reimbursement issues or billing obstacles.
· Performs one on one meeting with the individual staff members.
Requirements Knowledge
· 6+ years of Claims Adjustment experience/ previous claims processing experience.
· Knowledge in Podiatry, Orthopedic, Dermatology and/or Pain Management specialties preferred.
· Knowledge of HIPAA policies and Compliance.
· Medical Terminology including ICD (10) and CPT Knowledge.
· Associates degree preferred.
Skills
· Proficient in Microsoft Office programs.
· Previous experience with systems processing.
· Research skills.
Salary Description $60,000.00 - $65,000.00 per year
Supervises the daily operations of their areas of responsibility in the pharmacy to ensure the delivery of quality pharmacy services which meets standards of practice and applicable laws and regulations. Works with pharmacy manager to ensure departmental goals, standards and objectives are implemented. Estimated salary range for this position is $129932.84 - $168912.69 / year depending on experience. Degrees:
* Doctorate.
Licenses & Certifications:
* Registered Pharmacist.
Additional Qualifications:
* Residency training preferred.
* Advanced degree (Masters' level) preferred.
* Specialty pharmacy / retail pharmacy experience preferred.
* .
* 1 year of leadership experience is required.
Minimum Required Experience: 5 Years
$50k-67k yearly est. 11d ago
Supervisor Sleep Center, Baptist Sleep Ctr - Galloway, FT, 8A-4:30P
Baptisthlth
Assistant supervisor job in Miami, FL
Supervisor Sleep Center, Baptist Sleep Ctr - Galloway, FT, 8A-4:30P-156155Description This position is responsible for overseeing overall operations of the clinical workflow. Responsibilities include but are not limited to executing and meeting operational budget goals, ensuring the continuous performance improvement and quality measurement that is in keeping with departmental policy, hospital and system mission vision and goals.
Evaluates, recommends and adjusts the staffing needs of clinical team.
Assists in hiring appropriate personnel to provide qualified, safe and competent patient care and customer service.
Collaborates with the other operational leadership and ancillary entity departments as applicable to ensure compliance with all state, federal and AASM regulatory agencies.
Serves as technical resource for patient care, assists with and promotes teamwork between the medical staff, sleep technologists, and all other entity and BHSF ancillary departments as applicable.
Provides department orientation, training, and ongoing assessment for all clinical staff.
Works with clinical staff to develop employee skills and works with leaders and Medical Directors to standardize protocols.
Qualifications Required Education:Associates Degree Licenses & Certifications:Registered Polysomnographic Technologist (RPSGT BRPT) or Respiratory Therapist (RT) BLS Basic Life Support (BLS) Minimum Experience Required: 5 Years Associate's degree OR minimum 7 years of relevant work experience in lieu of degree.
Previous leadership experience preferred.
Job ManagementPrimary Location MiamiOrganization Baptist Outpatient ServicesSchedule Full-time Job Posting Jan 27, 2026, 10:30:00 AMUnposting Date Ongoing Pay Grade S24EOE, including disability/vets
$30k-48k yearly est. Auto-Apply 19h ago
Service Supervisor
Crown Residential
Assistant supervisor job in Lake Worth, FL
Full-time Description
The Service Supervisor oversees service staff and maintains a luxurious appearance of the community. Ensures all maintenance upholds a safe living environment for the residents. Possesses a thorough knowledge of preparing for resident move ins and outs, and general household repairs are your keys to success. Leads a team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety level.
RESPONSIBILITIES:
Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position.
Establish and manage a team of qualified and trained Teammates
Assist Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director
Maintain a safe working environment and educate Teammates on practicing safe procedures
Inspect common areas to ensure they are safe, clean, and well serviced and meets Crown Residential Standards
Report liability hazards found in the community to Property Director and or, Regional Director
Schedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc.
Respond to all service requests in a timely manner to ensure resident satisfaction
Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service
Responsible for service follow-ups and team's success in service delivery and completion
Prepare and inspect apartments for move-in readiness after becoming vacant
Conduct all work in compliance of OSHA and Equal Housing Opportunity
Monitor storing of equipment, supplies, and tools in a secure area
Delegate+ inventory of supplies and tools
Manage budget for equipment and supplies for maintenance and order supplies from vendors
Manage and authorize overtime for non-exempt teammates
Ensure that all work is performed according to Crown Residential's procedures and standards
Make recommendations and modifications regarding property performance, business needs, etc.
Any other tasks assigned or directed
OTHER KNOWLEDGE, SKILLS, AND ABILITIES:
Maintain a high-quality condition of the community, provide excellent customer service, supervise preparation of move-ins, and operate within approved budget
Attend all required Crown Residential maintenance trainings
Ability to effectively work in a team setting and collaborate with administrative staff
Possess and practice exceptional safety skills while on the job.
Be highly motivated and have a positive attitude
Valid Driver's License and reliable transportation
Ability to prioritize multiple tasks, follow-up, and follow through
Ability to provide coverage on a rotating basis for property on an on-call basis as needed
Awareness of working long hours outdoors and in the elements
Professional appearance and demeanor
Have a thorough knowledge of safety and the proper operation of all tools and equipment.
Ability to effectively manage and lead a team of Service Teammates
Have excellent customer service skills when talking to residents about service needs.
Hands on working knowledge of typical apartment maintenance
Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely
Consistent, regular and in person attendance during assigned hours at the workplace are required
Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.
Requirements
EDUCATION, EXPERIENCE, CERTIFICATION:
Required:
High school diploma or equivalent
EPA Section 608 HVAC Type I
Preferred:
Bachelor or Teammates degree
Previous experience in a maintenance supervisory role in the multi-family/hospitality industry
CFC/EPA, CPO certifications
North American Technician Excellence (NATE)
Heating, ventilation, air conditioning, and refrigeration certification (HVAC)
$34k-57k yearly est. 60d+ ago
Service Supervisor
Everon
Assistant supervisor job in West Palm Beach, FL
At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit *********************** or follow us on LinkedIn.
**Position Summary:**
Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.
**Duties and Responsibilities:**
+ Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.
+ Ensures the Commercial Service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
+ Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
+ Supervises all indirect cost and expense below budget levels.
+ Accomplishes all commercial Service work within client and company agreed parameters.
+ Provides timely and adequate sales support to ensure service field technicians are fully productive.
+ Responsible for preparing proposals for potential clients.
+ Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
+ Direct coordinate activities of work force to generate sales at or above company standards.
+ Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner.
+ Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and manage and prepare reports to document results.
+ Authorize all expenditures handled directly by the department in adherence to company policy.
+ May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.
+ Other duties as assigned.
**_Qualifications - External_**
**Education/Certification:**
+ 4 year degree required. Master's Degree preferred.
**Experience:**
+ 5 - 7 years of business experience in sales and / or operations, with a minimum of 3 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred. Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.
**Skills/Requirements:**
+ Knowledge and experience in organizational effectiveness and operations management.
+ Knowledge of financial and accounting principles and practices.
+ Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills.
+ Superior leadership & supervisory skills, excellent time management, planning, and forward-thinking skills.
+ Must demonstrate ability to work with and influence peers and management.
+ Expert familiarity with applicable codes (i.e., NFPA 25 and NFPA 72).
+ Available for travel, which may include nights and weekends to accommodate customer's schedule.
+ Physical requirements may include but are not limited to climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.
+ Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary
The Rigging Supervisor oversees the safe installation and operation of rigging elements within a specific venue or across multiple venues. They assist the rigging manager with rigging advances and act as the onsite primary point of contact for clients during a rigging event. Their responsibilities include performing hands-on rigging and supervising internal and external rigging team members during events. Provide safety inspections for internal and sub-rental rigging equipment.
Essential Functions
Ensure all rigging services (indoor, outdoor, flown, and ground-supported) are executed safely, efficiently, and according to company standards
Act as the customer's primary point of contact onsite for rigging services
Conduct and/or supervise the rigging of overhead stage equipment including lighting, sound, automation, scenery, and props
Ensure all onsite rigging structures comply with Pinnacle Live standards for security and safety
Ensure the safe storage, service, and operation of onsite mobile elevated work platforms (scissor lifts, booms, etc)
Act as a rigging resource to onsite team members
Assist the Regional Rigging Services Manager and venue management with the scheduling of rigging labor
Assist the Regional Rigging Services Manager with the local hiring, onboarding, and training of Rigging Services Technicians
Perform final safety inspection of rigging structures prior to elements being raised to trim; notify Venue Director or Operations Manager of any safety concerns
Ensure any lost, stolen, or damaged equipment is immediately reported to the Venue Director and Rigging Manager
Ensure onsite rigging team(s) remain engaged with client(s) until all rigging has been raised to trim, all safety checks have been performed, and the client confirms the completion of rigging services
Provide regular feedback to venue management regarding the timing of rigging activity, utilization of rigging equipment, and allocation of rigging labor hours
Perform or coordinate the annual inspection and certification of rigging points, chain hoists, truss, rigging hardware, and audiovisual equipment flyware
Ensure rigging inventory is clean, organized, efficiently stored, and safely transported
Comply with all company policies and procedures
Other responsibilities as assigned
Supervisory Responsibilities
Supervises a team of part-time Rigging Services Technicians in accordance with company policies and rigging standards. Responsibilities include training employees; planning, assigning, coaching, mentoring, directing work; addressing complaints and resolving problems.
Education & Experience
High School Graduate, Bachelors in related field preferred
Ability to interpret floor plans and three-dimension drawings
AutoCAD and/or Vectorworks proficiency
Understanding of rigging safety procedures
Familiarity with local union jurisdictions and rules
Minimum of five (5) years' technical overhead rigging experience
ETCP certification and/or Aerial Work Platform Certification preferred
Required Skills & Knowledge
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
Strong technical rigging aptitude, including ability to calculate loads
Planning ability; able to build and communicate strategy and prioritize tasks
Adaptability; able to adapt effectively to change
Strong interpersonal, verbal, and written communication skills
Excellent organizational skills and attention to detail
Strong team player
Commitment to best-in-class customer service for internal and external stakeholders
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
Sit at a desk
Stand or walk for long periods, including up and down stairs
Consistently bend and stoop
Use hands to hold, handle, or feel
Reach with hands and arms
Talk, hear and communicate.
Lift up to 75 - 100 pounds
Benefits
Generous time off with PTO, holidays and sick/personal days
401k with a contribution match
Insurances; health, vision, dental and more
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
$34k-58k yearly est. Auto-Apply 21d ago
Passenger Service Supervisor
Alliance Ground International, LLC 4.3
Assistant supervisor job in Miami Springs, FL
Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns. Make recommendations to management on staffing decisions, including hiring, discipline and termination. Ensure that new h Passenger, Supervisor, Service, Reservations, Security, Retail, Airline, Health
$32k-41k yearly est. 4d ago
Medical Center Supervisor (63505)
Sanitas 4.1
Assistant supervisor job in Miami, FL
“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”
Job Summary
The Medical Center Supervisor will be in charge of the successful management and operation of medical practices to include all specialty disciplines and clinic sites. They provide all medical specialists with resources necessary to meet the needs of patients and meet the financial objectives of the practice and group. Management and Leadership skills are essential to the success of this position. The main focus of the Supervisor is to support a team of highly qualified and dedicated staff to provide quality medicine while creating and maintaining the “Sanitas Culture” for patient care.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Patient Experience - Achieve NPS (Net Promoter Score) goal. Physical presence in the waiting room during operating hours. Informing patients of any delays beyond appointment time. Make sure that patients leave informed of all their next steps and care treatment. Talks to patients randomly to ask about their experience and identifies promoters for Google reviews.
Deescalate potential patient complaints - those patients that seem inpatient and/or had a bad experience.
Reduces the complaints ratio (per 500 visits). Address the complaints. Identifies causes to avoid future similar complaints.
Increases Social Media reviews.
Scheduling - Ensures appointment availability per provider and center meets established goals. Reviews and coordinates action plan with providers and/or medical director/lead to resolve any challenges with appointment availability.
Pre-Visit - Leads daily Huddles with clinical and operational staff. Ensures clinical and administrative Pre-Visit Planning Completion.
Visit - Ensure PCP Visits satisfaction. PCP Cycle time: Total time a patient spends in the medical center from check-in until check-out for PCP visits. Optimize utilization of the providers. Achieves Access Metrics goals. Reduces No-Show rate. Monitors that operational processes like check in and check out are followed according to established workflows and requests training for staff if necessary. Reduces patient's cancellations. Ensures referrals and HIM processes are followed according to established workflows.
Urgent Care - Ensures patient satisfaction and operational excellence during UC Visits.
Laboratory - Ensures patient satisfaction and operational excellence during LAB Visits.
Diagnosing Imaging - Ensures patient satisfaction and daily operational excellence during DI Visits and with DI techs. Ensure the best use of the Installed Capacity and its utilization in the DI Service. Coordinates with the DI transversal lead the plan to improve LAB service results and performance. Ensure patient navigation between medical centers, Keralty Hospital and Preferred DI Centers Network. Ensures goals accomplishment at the regional level. Structure action plan between OM and Regional to achieve defined KPI goals set forth by DI leadership. Management of eCW schedules by OM. Management of day-to-day tech schedules, payroll and PTO requests. Collaboration with DI leadership and OM for HR dept needs and budgets based on reported volume and growth.
Telephone Encounters - Assures Telephone Encounters buckets are addressed daily within 24 hours.
Human Resources - Ensures required staffing for Clinical Ops positions are met based on budget needs. Monitors and approves OT only as necessary vs budget. Identifies and Recognizes employee of the month based on patient experience, patient feedback, staff feedback and performance. Strives and promotes Teamwork. Assures dress code company policy is followed according to guidelines - orders uniforms for staff. Promotes a healthy work environment with open lines of communication.
Facilities Maintenance - Ensures facility cleaning and Order. Address equipment issues. Coordinates with Facilities department preventive tasks for the infrastructure.
Reports - Generates and analyzes the reports to guarantee patient and staff satisfaction.
New Products and Services - Supports new products and services implementation at the Medical Center.
Administrative - Packing Slips. Ensures inventories for Office and Medical Supplies. Develop specialist Timesheets. Perform Inventory Management. Report System issues to IT in a timely manner.
Growth - Encourage growth.
Emergency Preparedness - Activates the emergency plan in the medical center.
Safety - Ensure that the employees are trained and informed about the company safety policy. Enforce safe work practices and procedures. Encourage employees to identify and report unsafe or unhealthy workplace conditions or hazards. Take the proper actions to correct or prevent the unsafe or unhealthful conditions present in the workplace. Ensure the proper conditions of the safety emergency/rapid response equipment. Perform safety walkthroughs of the facility to identify possible unsafe or unhealthy conditions. Verify that the employee's performance meets the safety expectations. Ensure all the patients feel in a safe and healthy environment.
Qualifications
Supervisory Responsibilities
Monitors how center staff are servicing patients. Responsible and accountable for all facets of facility performance and oversight of all facility-level teammates. Reports to Regional Ops the staff that are not engaged with service standards/expectations and creates an action plan to put in place. Monitors that CCAs are calling and welcoming patients from the waiting area properly. Leads daily Huddles with clinical and operational staff. Ensures required staffing for Clinical Ops positions are met based on budget needs. Creates Staff schedules: shifts (monthly) PTO/Coverage while maintaining patient satisfaction and operational excellence. Ensure that the employees are trained and informed about the company safety policy.
Required Education
Bachelor's degree.
Required Experience
Minimum 5 years supervisory experience.
Required Licenses and Certifications
N/A
Required Knowledge, Skills, and Abilities
Computer knowledge required (Word, Excel, Internet).
Customer Service skills and training.
HIPAA testing required.
Responsible for compliance with on-call rotation.
Knowledge and skills with payroll systems.
Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.
Preferred Qualifications
Previous experience in healthcare preferred.
Financial Responsibilities
This position currently handles physical money or negotiates contracts.
Cash Reconciliation Report - assure PRC runs report. Weekly Bank Deposits. Take responsibility for petty cash. Open encounters report - assure report running daily. Ensure all the encounters can be claimed.
Budget Responsibilities
This position has budget responsibilities.
Maintain the budget of the medical center. Comply with the administrative cost under the established budget.
Languages
English
Advanced
Spanish
Preferred
Creole
Preferred
Travel
Available for travel for company necessity upon request.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Environmental Conditions
Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Physical/Environmental Activities
Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance.
Working Condition
Not Required
Occasionally
(1-33%)
Frequently
(34-66%)
Constantly
(67-100%)
Must be able to travel to multiple locations for work (i.e.
travel to attend meetings, events, conferences).
X
May be exposed to outdoor weather conditions of cold,
heat, wet, and humidity.
X
May be exposed to outdoor or warehouse conditions of loud
noises, vibration, fumes, dust, odors, and mists.
X
Must be able to ascend and descend ladders, stairs, or other equipment.
X
Subject to exposure to hazardous material.
X
$34k-54k yearly est. 12d ago
Patient Access Center Supervisor - Boynton Beach, Florida
NYU Langone Health
Assistant supervisor job in Boynton Beach, FL
We have an exciting opportunity to join our team as a Patient Access Center Supervisor. This Supervisor role is responsible and accountable for supervising a team of Access Center Representatives (ACRs) and their activities to ensure that the organizations vision and business objectives are met. This position will lead, manage and support a team of ACRs to achieve consistent results. Provides direct supervision of and support to ACRs via the monitoring of quality, performance, and availability. This includes, but is not limited to participating in the development of ACRs, coaching and establishing individual development plans and routine performance reviews, assisting in managing workflow; reporting on trends; and collaborating with other Patient Access Center (PAC) leaders.
Job Responsibilities:
Ensure that ACRs are trained appropriately, follow correct procedures, and maintain a high degree of quality work. Work with other PAC leaders to manage daily work assignments and workflow.
Provide support to the PAC by participating in regular quality monitoring, supporting Patient Access Center metrics and performance management, report generation, intra-day schedule adherence, and quality monitoring of assigned ACRs
Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC applications.
Assist in ensuring all scripts and critical directives for scheduling remain current ; ensures constant feedback loop between ACR's and leadership on changes made
Keep up-to-date on all communications/updates within the Patient Access Center and cascade to their teams when appropriate and in a manner that ensures understanding and compliance.
Serve as the first point of escalation and respond to ACR inquiries via group chat or in person interactions directly related to answering questions while agents are taking calls.
Ensure adherence to quality calibration sessions which ensure consistency with departmental standards of quality assurance. Supervisors will continue to build upon these sessions with daily feedback and weekly/monthly coaching.
Responsible for supporting advanced scheduling workflows and processes inclusive of supporting multispecialty and specialty initiatives. Report trending errors to PAC leadership.
Promote best practices with regard to physician protocols to schedule appointments for NYU FGP specialties and meet established Access Center performance goals.
Assist in hiring and onboarding new employees as required.
Understands and continuously monitors Key Performance Indicator (KPI) standards including but not limited After Call Work (ACW), Average Handle Time (AHT), etc.
Able to assist team members in managing conversations with a high level of sensitivity and uses good judgment when determining and documenting appropriate disposition.
Motivates and inspires their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.
Promote and enforce the utilization of NYU FGP Healthcare systems, Patient Access Center (PAC) applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.
Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes.
Lead and ensure compliance in multidisciplinary quality and service improvement teams, as appropriate. May be called upon to lead trainings to agents on new practices or refresher trainings.
Provide an excellent experience to NYU FGP patients, customers, and providers.
Demonstrate regular, consistent, and punctual attendance and enforce the same adherence with their team members.
Adheres to and enforces uniformly Access Center policies and procedures.
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
Works collaboratively with colleagues and site leadership to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.).
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.
Perform other duties as assigned particularly as it relates to the demands of the Patient Access Center.
Minimum Qualifications:
To qualify you must have a Associates degree with 1-3 years work experience or a High School Diploma with 3 years work experience preferably in a Contact center Setting.
At least 1 year of direct experience in a Supervisory/leadership role, preferably in an inbound Contact center.
Must be able to work a full-time schedule between the hours of 5:00am-5:00pm
No issues with attendance
Preferred Qualifications:
Experience managing within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal."
$30k-48k yearly est. 49d ago
Security Operations Center (SOC) Supervisor
Crisis24
Assistant supervisor job in Boca Raton, FL
operates on-site in Boca Raton, FL. This is not a Cybersecurity position. Security Operations Center (SOC) Supervisor Who We Are Looking For The SOC Supervisor must be detail oriented, have strong skills in communication, writing, critical thinking, and display a "team-first" mentality. Daily responsibilities will focus on managing day-to-day SOC operations, to include performing quality checks, running incidents, scheduling, taking part in gap analysis, work on projects and program buildout as needed, and recording and presenting operational data. The Supervisor will be the SOC expert and supervisor on shift, executing clear command and control of SOC activities to ensure all deliverables are completed in a timely and quality manner. In addition to Crisis24 Leadership, this supervisor position will also report directly to client Corporate Security stakeholders.
Essential Functions Include:
• Quality Assurance -TheSupervisormust oversee the quality of work performed by their Team of Analysts and ensure that all deliverables meet the client's and Crisis24's standards. They must also conduct regular quality audits and provide feedback and coaching to improve performance.
• Client Relationship Management - The Supervisor must establish and maintain positive relationships with the client's representatives and ensure that all communication is professional and respectful. They must also identify and address any concerns raised by the client and ensure that all issues are resolved in a timely and satisfactory manner.
• SOC Meetings - The Supervisor must attend meetings involving the SOC and generate meeting notes for future reference and record-keeping purposes. They must also participate in other meetings assigned to represent the SOC and ensure that all relevant information is communicated to their Team. In the event the Supervisor cannot attend a client leadership meeting - designated Crisis24 leadership or an approved Lead will represent the SOC.
• Project Management - The Supervisor must manage assigned projects from inception to completion, ensuring that all deliverables are completed on time, within budget, and to the client's and Crisis24's satisfaction. They must also provide regular project updates to the client and Crisis24's management team.
• Seek Continuous Improvement - TheSupervisormust continuously evaluate and improve the SOC's processes and procedures to increase efficiency, effectiveness, and customer satisfaction. They must also ensure that all employees are trained in improvements and that feedback is solicited and acted upon.
• Personnel Issues - TheSupervisor must assess and provide support and guidance to employees who approach them with personal problems that may impact on their work performance. They must also provide feedback to the Crisis24 Operations Manager & Director level leadership for HR escalations and ensure that employee privacy is maintained.
• Procedural Updates - TheSupervisor must review Analyst suggestions for updating processes or procedures and determine whether it is feasible to implement the proposed changes. They must also communicate these changes to their Team and ensure that they are properly trained in the updated procedures.
• Sick Leave: TheSupervisormust make arrangements to find coverage for employees who fall ill on shift or report when normal staffing for any role is absent. They must also communicate with Crisis24 and client management as appropriate via email all changes made and ensure that proper documentation for sick leave is maintained.
• Investigation and Follow-Up: TheSupervisor must investigate and follow up on any "misses" highlighted by the client's Management. They must ensure that all incidents are properly documented and that corrective actions are taken to prevent future incidents.
What You Will Work On
• Operational supervision of all Analysts providing services and deliverables
• Support Analysts with escalations
• Support the creation of market, neighborhood, city, and location risk assessments
• Assist in collecting and reviewing metrics and reporting requirements
• Coordination efforts, including but not limited to:
o Assisting in emergency response
o Tracking of critical equipment checks
o Distribution of emergency and non-emergency communications to Client personnel and key stakeholders
• Perform quality assurance activities
What You Will Bring
• Bachelor's degree in a related field is required.
• Master's degree in a related field is preferred.
• 3 - 5+ years of leading teams, projects, or functions within the security operations or SOC environments.
• Have an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management
• Must be well-versed in current technologies and open-source search methodologies
• Must be a competent user of Microsoft Suite and Google Suite
• Must be willing to sign an NDA and maintain strict confidentiality
• Must be able to communicate effectively, both verbally and in writing
• Ability to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• A demonstrated history of effective conflict resolution skills
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
• Ability to attend training events and mandatory meetings that fall outside normal work hours
• Ability to work 8 to 12-hour shifts both days and nights
Work Environment
With or without reasonable accommodation, requires the physical and Mental capacity to Effectively perform all essential functions. In addition to other demands, the demands of the job include:
• Undergoing and meet company standards for background and reference checks, and drug tests if required
• Exposure to sensitive and confidential information
• Regular computer usage
• Ability to handle multiple tasks concurrently
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
• Frequent sitting and/or standing Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
How much does an assistant supervisor earn in Tamarac, FL?
The average assistant supervisor in Tamarac, FL earns between $22,000 and $42,000 annually. This compares to the national average assistant supervisor range of $28,000 to $55,000.
Average assistant supervisor salary in Tamarac, FL