Supervisor - Inflight Services
Assistant supervisor job in Newark, NJ
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
**Description**
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
**Job overview and responsibilities**
A day in the life of a United Airlines Inflight Supervisor is dynamic and multi-layered. It comprises of engaging and supporting a diverse team of flight attendants, encouraging trust with our flight crew members, working closely with other operational teams to deliver outstanding customer service while demonstrating our Core4 values. If you like a fast paced, 24/7 operational environment then this exciting opportunity is for you! From managing performance and recognition to delivering a safe timely operation, you will have the ability to craft how our customers and co-workers feel about United.
+ Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
+ Recognize flight attendants for outstanding service, teamwork, and performance
+ Assist our flight attendants, at the Concierge Desk and resolve issues in the moment as vital
+ Exercise United's core4 values to provide local support and care for flight attendants during any Inflight incident
+ Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
+ Conduct investigations regarding performance, complaints, or other work-related issues
+ Keep our flight attendant team advised by sharing corporate initiatives and changes in policy or procedures
+ Showcase the delivery of new Inflight products as determined by the Flight Experience team
+ Ensure daily company goals, policy and procedure compliance are met
+ Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
+ Ensure safety goals are met, and FAA regulatory requirements are consistently adhered to by the team
+ Team oriented, with enthusiasm for people and delivering exceptional service
+ Develop positive relationships with team members and other work groups to achieve our common goals
+ Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
+ Share customer feedback and advance issues that may interfere with the crew's ability to deliver the prescribed service
**Qualifications**
**What's needed to succeed (Minimum Qualifications):**
+ Minimum 2 years equivalent or similar work experience
+ 2+ years leadership experience leading and influencing a team
+ Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
+ Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
+ Positive demeanor and ability to adapt to constantly evolving work environment
+ Demonstrated conflict resolution and decision-making capability
+ Proven track record to work independently and in a team environment
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Successful completion of interview required to meet job qualification
+ Reliable, punctual attendance is a crucial function of the position
+ For candidates who have previously not been a flight attendant at United Airlines, you will be required to obtain a flight qualification through Inflight Training and will be scheduled to attend the next available class. Obtaining and maintaining flight qualifications is an essential function of the job. Failure to successfully complete training and become flight qualified or failure to maintain those qualifications may result in termination.
+ You will be required to adhere to the appearance standards for the flight attendant workgroup, which contain specific guidelines around hair, makeup, tattoos, etc. Tattoos are not permitted on the head, neck, or hands, including behind the ear.
+ Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach (simultaneous), without shoes on.
**What will help you propel from the pack (Preferred Qualifications):**
+ Bachelor's degree
+ Inflight Service, travel industry, or hospitality leadership experience highly preferred
+ Experience supervising a unionized work group
The base pay range for this role is $64,885.00 to $84,514.00.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Patient Services Team Lead
Assistant supervisor job in New York, NY
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is
Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as a
Patient Services Team Lead
, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You Will:
Lead a team of employees.
Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
Relieve staff for vacation and sick-time coverage.
Greet incoming patients and visitors in a friendly and service-oriented manner.
Be a liaison between the physician(s) and the patients.
Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation
Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
Answer phones, and schedule patients.
Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
Participate in meetings.
Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
Participate in and/or lead various projects to support center operations and quality patient care.
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
If You Are:
Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
At least 3+ years of experience as a Patient Service Representative within a radiology center.
High school diploma
Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
Dynamic and knowledgeable leadership attribute
We Offer:
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
Group Copy Supervisor
Assistant supervisor job in New York, NY
Ogilvy Health is focused on driving superior outcomes in the ever-changing healthcare environment, an increasingly complex and evolving marketplace. We inspire brands and people to impact the world by keeping our audiences' health and wellness needs at the center of every touchpoint. Ogilvy Health delivers insight, creativity, innovation, and engagement solutions for all healthcare stakeholders, patients, and consumers across the healthcare continuum. Through borderless creativity-operating, innovating, and creating at the intersection of Ogilvy's capabilities and global talent-Ogilvy Health brings forth world-class creative solutions for its clients.
Over the past year alone, the Ogilvy network has been recognized with the following:
Global Agency Network of the Year (Ad Age)
Global Agency of the Year (Adweek)
One of the “Best Places to Work” for LGBTQ+ equality (Human Rights Campaign's Corporate Equality Index)
Most Effective Agency Network (Effie Worldwide)
Agency Network of the Year (Clio Awards)
Network of the Year (One Show)
Global Network of the Year (LIA Awards)
Gartner Magic Quadrant Leader
Most Awarded Agency (Influencer Marketing Awards)
…and Ogilvy was the first agency network to secure the top rankings on both WARC's Creative 100 and Effective 100 in consecutive years
For more information on us, visit OgilvyHealth.com, or follow Ogilvy Health on LinkedIn, Instagram, Facebook, X, and Threads.
About the Role
We are seeking a highly motivated and experienced Group Copy Supervisor to join our growing team. The ideal candidate is a conceptual thinker with a passion for healthcare advertising and a proven ability to craft compelling and effective copy across various platforms. You will mentor copywriters, ensuring the delivery of high-quality, scientifically accurate, and engaging content that meets client objectives and regulatory requirements.
What You'll Do
Supervise and mentor a team of copywriters, providing guidance, feedback, and professional development opportunities.
Develop creative concepts and compelling copy for a variety of healthcare clients and target audiences, including physicians, patients, and payers.
Collaborate with art directors, account managers, and medical strategists to develop integrated marketing campaigns across multiple channels (print, digital, video, social media).
Ensure all copy is scientifically accurate, compliant with regulatory guidelines (e.g., FDA, AMA), and adheres to brand style guidelines.
Present creative work to clients and internal stakeholders, effectively articulating the strategic rationale behind the work.
Manage multiple projects simultaneously, ensuring timely and on-budget delivery.
Participate in new business pitches, contributing to the development of winning proposals.
Stay up-to-date on industry trends, best practices, and emerging technologies in healthcare advertising.
Proactively identify and resolve any issues that may impact the quality or delivery of work.
Provide opportunities to grow our business.
What You'll Need
5-7 years of copywriting experience in a healthcare advertising agency.
High science experience required. Oncology experience preferred.
Deep understanding of healthcare marketing and regulatory requirements.
Excellent writing, editing, and proofreading skills.
Ability to think strategically and conceptually, translating complex scientific information into clear and engaging language.
Strong presentation and communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Portfolio demonstrating a strong understanding of healthcare advertising and a range of writing styles.
Experience with Veeva Vault PromoMats is a plus.
How We'll Support You
Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We'll empower you with the tools you'll need to succeed. We'll give you the autonomy to seek out new paths and better ways of doing things. We'll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we'll provide opportunities for you to do work of which you'll be proud, with people you'll be proud to call your teammates.
#LI-SP1
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.
We offer a competitive benefits package, click here for more details.
Pay Range$75,000-$180,000 USD
At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.
We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.
Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.
Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at accommodations@ogilvy.com. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.
Auto-ApplyGroup Copy Supervisor
Assistant supervisor job in New York, NY
Heartbeat is a full-service agency for healthcare Challenger Brands. Challengers are playing a high-stakes game-they must battle behemoth market leaders, upend ingrained treatment habits, or transform a "me-too" product into "yes-please."
The agency is known for serving up distinctive strategies and differentiating approaches, ensuring clients' market positions are uniquely owned. Heartbeat designs their organization around a 100% integration model, housing media, strategy, med comms, creative, technology, and even point of care/population health under the same roof for the tightest, most integrated campaigns possible. They price work based on outcomes, not outputs. Their innovative model delivers not only alignment, but powerful orchestration, greater efficiency, and maximum impact for every dollar spent-all the necessary elements for Challengers to triumph.
That's the philosophy, here's the creds: 250+ employees between NYC & LA; 6 agency leaders with decades of tenure; a pile of awards from the likes of the Mannys, MM&M Awards, OMMAs, and Clios; an industry-leading commitment to diversity and inclusion (with a Med Ad News D&I Champion nod to match); and a President who dared to be quoted as saying, "We celebrate people who stand up and say, 'You know what? This is dumb.' Damn straight.
Overview
We're Heartbeat, the marketing agency for Healthcare Challenger Brands and the brave clients behind them. And hopefully you're our next Group Copy Supervisor, helping us to deliver game-changing campaigns for Consumers & HCPs.
Read on to learn more about what qualities we're looking for in a new member of the crew and why you're gonna dig working with us.
Responsibilities
Our team is looking for someone with a knack for fresh ideas and a new perspective. Beyond that, here's how you'll make your mark:
* Lead and execute long-form copy development for one or more brand engagements across HCP & Consumer audiences in the pharmaceutical marketing sector
* Know, like the back of your hand, all aspects of the brand including trials, studies, and patient profiles
* Build strong relationships within Creative, Account & Client brand teams, such that each group identifies you as the holder of all copy, editorial, and clinical knowledge for the brand
* Partner with Creative, Account and Client teams to ensure copy that advances creative brief objectives and accomplishes marketing objectives
* Point person for original (directed) copy development on assigned client engagements, including both tactical projects (websites and interactive marketing applications) and creative campaigns
* Present to, build relationships with, and find actionable paths forward based on the critiques of client MLR (medical, legal, regulatory) teams
* Build leadership cooperation with Editorial to engender obsessive attention to narrative consistency, voice & tone, and accuracy of content
* Write, reference, and annotate copy in preparation for medical/legal review in a deadline-focused environment
* See copy decks and manuscripts through development and to launch (in partnership with Editorial)
* Develop original content for new projects, and collaborate with Medical Director when needed
* Help mentor more junior Copywriters, developing their ability to produce quality work
Qualifications
Across 8+ years of experience in pharma advertising, you know what it takes to slay copy development. These are the core skills you've totally nailed:
* HCP copywriting, preferably on a high-science brand
* Omnichannel launch brand work
* Long-form writing
* Leading and driving client presentations
* Cross team and function collaboration
* Ability to recognize strong creative ideas and see them through to completion.
* Ability to sell ideas to other members of the creative team and to clients.
* In-depth knowledge of pharmaceutical/healthcare marketing.
* Thrive under pressure in a fast-paced environment.
* Ability to meet deadlines for multiple projects simultaneously.
Additional information
Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact *****************************. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $105,165 - $165,485 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 1/15/2025.
#LI-AJ1
Group Copy Supervisor
Assistant supervisor job in New York, NY
BGB Group
Group Copy Supervisor
Our Agency BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth.
Position Overview
As a Group Copy Supervisor, you will lead the development of compelling, strategy-driven content for healthcare brands across multiple therapeutic areas. You will oversee a team of writers, ensuring the highest standards of medical accuracy, creativity, and compliance with regulatory guidelines. In collaboration with cross-functional teams, you will help drive brand messaging, maintain consistency, and mentor junior and mid-level writers. This role requires both hands-on writing expertise and strong leadership skills.
Role Requirements:
Lead the development of scientific and promotional content, ensuring alignment with brand strategy and compliance requirements.
Oversee and mentor a team of copywriters, providing guidance, feedback, and career development support.
Partner with creative, medical, and account teams to develop compelling, high-quality content across multiple channels (digital, print, video, social, etc.).
Review and edit content for scientific accuracy, clarity, engagement, and adherence to brand voice.
Stay up-to-date with industry trends, regulatory guidelines, and competitive landscape to inform strategic content development.
Present content to internal teams and clients, articulating rationale and addressing feedback.
Manage workload and workflow to ensure timely delivery of high-quality materials.
Collaborate with medical and regulatory teams to navigate approval processes efficiently.
Preferred Qualifications
Bachelor's or advanced degree in Life Sciences, English, Journalism, Communications, or a related field.
6+ years of experience in healthcare/pharmaceutical copywriting, with at least 2 years in a supervisory role.
Strong understanding of medical and scientific concepts, as well as experience translating complex information into compelling content.
Familiarity with regulatory requirements (e.g., FDA, OPDP, medical/legal review processes).
Exceptional writing, editing, and communication skills.
Ability to multitask, manage multiple projects, and work effectively in a fast-paced agency environment.
Experience working across a variety of therapeutic areas is preferred.
Proficiency in Microsoft Office and familiarity with content management and collaboration tools.
Salary range: $125,000 - $160,000
The salary range provided is for the NYC-hybrid position, which requires occasional in-office presence, and represents what a potential hire may expect to earn in this role at BGB. For candidates in other locations, salary will be adjusted to reflect local market rates. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGB Group.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected basis, in accordance with applicable law.
Auto-ApplyMedical Assistant Supervisor (FGP) - Cobble Hill, Multispeciality
Assistant supervisor job in New York, NY
NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.
Position Summary:
We have an exciting opportunity to join our team as an Medical Assistant Supervisor.
The FGP Medical Assistant Supervisor will oversee daily operations of the clinic and assist the practice and/or nurse manager with ongoing supervision of medical assistant and patient care assistant staff. In this role, the Medical Assistant Supervisor will be responsible for assisting physicians and nurses in providing patient care and working in collaboration with the nurses, clinical secretaries, and medical records to implement policies that improve operations. The FGP Medical Assistant Supervisor oversees all aspects of the patient care support operations and activities related to the supervision of the medical assistants.
Job Responsibilities:
• Oversees Medical Assistant (MA) staff and associated patient care activities of a Faculty Group Practice site.
• Resolves employee issues and addresses procedure- and performance-related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports.
• Plans, coordinates, and schedules the activities of the medical assistants. Participates in interdisciplinary planning for patient care with the physicians. Acts as a Medical Assistant as needed and as backup coverage.
• Functions as a liaison between clinical staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for the provision of quality clinical patient care and communication within the MA role scope of practice.
• Addresses physician concerns pertaining to patients.
• Ensures suites are properly staffed to avoid provider delays.
• Ensures staff maintains a cooperative relationship with administrative staff for patient updates.
• Expected to set the tone and represent the management team at all times.
• Establishes clinical office policies and communicates responsibilities and expected performance to staff. Trains MA/PCA roles according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities.
• Enforces adherence to NYULH and FGP policies and procedures and standards, including but not limited to HIPAA, Compliance, Human Resources, etc.
• Recognizes routine problems and recommends ideas and solutions. Advises when follow-up or management intervention is required. Implements and monitors compliance with regulatory guidelines and takes corrective actions where appropriate. Oversees all QI and QA activities related to Point of Care Testing.
• Works with Practice and Clinical Leadership to develop staffing standards, ongoing training, and performance and productivity metrics.
• Assists in the implementation and oversight of key FGP operational initiatives such as MIPS and MyChart patient utilization.
• Advises when follow-up or management intervention is required; involves Leadership if a clinical complaint escalates after an attempt to resolve.
• Optimizes patient flow and patient access.
• Supports key clinical quality initiatives (organizational, statutory, national), including but not limited to: MIPS, gaps in care.
• Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner.
• Works with Practice Leadership to enforce policies and procedures.
• Ensures clinical compliance with Patient Safety initiatives and reporting.
• Completes necessary intake, which includes obtaining vitals and all other tests within the scope of the practice when needed.
• Follows guidelines for validating patient medical records when accessing and updating information, including patient name and date of birth.
• Assists with maintaining patient flow to and from exam/treatment rooms. Assists in escorting patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as needed.
• Performs Point of Care testing such as: EKG, Glucose Testing, Pregnancy Test, and Urinalysis.
• Maintains patient privacy as it relates to HIPAA standards.
• Assists physicians with procedures and/or setup according to the specialty when necessary.
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen, and medical equipment as needed. Effectively communicates when supplies need to be replenished.
• Cleans and sterilizes designated equipment after use, in accordance with FGP, ICP, and manufacturer standards.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as they relate to patient visits.
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc.
• Ensures compliance with Patient Safety initiatives and reporting.
• Performs other duties as assigned.
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision, and values, and promoting excellence in the patient experience during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries, whether in person, by phone, or via electronic messaging.
• Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (e.g., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.).
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.
Staff Engagement
• Mentors MA/PCA staff and provides opportunities for professional development.
• Assists with MA/PCA competency assessments and performance evaluations, providing feedback, identifying training needs, and pathways for employee continued career success.
• Conducts routine staff meetings and huddles to promote staff communication and feedback.
• Attends and supports employee participation in FGP corporate meetings/WebEx to stay aligned with larger network updates and training as appropriate.
• Promotes employee engagement activities within the practice, engaging feedback from support staff and leaders internally.
Minimum Qualifications:
To qualify, you must have a Bachelor's degree required. Completion of a Medical Assistant Program from an accredited institution OR, upon hire, hold a current medical assistant Certification from a nationally recognized accredited institution such as the American Association of Medical Assistants (AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA). At least 2 years of experience as a Medical Assistant. Proficiency in EKG, phlebotomy/venipuncture. Progressive leadership demonstrated in a leadership position or demonstrates the potential for leadership competency. Demonstrates ability to develop, guide, motivate, nurture, and coach others. Knowledge of medical insurance eligibility and authorization rules.
Preferred Qualifications:
Knowledgeable of Microsoft Office Suite Programs: PowerPoint, Word, Excel, Visio, etc.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
Know Your Rights: Workplace discrimination is illegal.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,350 - $67,095.37 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
Assistant Supervisor - Psychological Assessments
Assistant supervisor job in New York, NY
If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities * Provides day-to-day support, direction and clinical supervision for Mental Health Clinicians conducting a variety of evaluations, including administration of standardized assessments for children and adults to assess for intellectual and developmental disabilities (I/DD) and to support gaining and/or maintaining eligibility for related services and supports.
* Develops mastery of all assessments performed by YAI Center for Specialty Therapy (CST) Article 16 clinics in collaboration with the psychological testing leadership team through training and education to inform oversight of and guidance relating to assessments and evaluations including, but not limited to the Stanford-Binet Intelligence Scales - 5th Edition, WISC-5, WAIS-5, Leiter-3, CTONI-2, Bayley-4, WRAT-5 and Vineland-3, plus tests specific to Autism and Guardianship assessments.
* Oversees and ensures compliance with all applicable rules and regulations, as well as with specific test administration, scoring and evaluation guidelines for evaluation services provided by Mental Health Clinicians, including delivery by appropriately certified, licensed, trained and/or otherwise qualified individuals, regularly collaborating with the leadership team and other departments as needed to support scheduling and completion of evaluations required to continue or seek services by people with I/DD.
* Provides clinical supervision as authorized by State of New York, which includes providing and appropriately documenting supervision for individual staff pursuing clinical hours required for NYS licensure and/or clinical internships; ensures or provides appropriate monitoring and supervision of activities performed by staff holding limited permits and/or otherwise pending NYS licensure, as directed by leadership.
* Regularly reviews evaluations completed by Mental Health Clinicians to ensure completeness, accuracy and adherence to specific test requirements, including proofreading content, checking notes, data, scoring, calculations and findings or recommendations, providing accurate differential diagnostics and confirming diagnoses based on information gathered; provides feedback for corrections by Mental Health Clinicians or approves, as applicable.
* Processes reviewed and approved evaluations in electronic health record (EHR), editing and entering time, billing, diagnoses and other pertinent information as needed to submit completed evaluations in a timely manner within billing timelines to maximize reimbursements.
* Facilitates specialized, complex evaluations and psychological assessments requiring detailed understanding of and training in psychology and behavior management and/or doctoral-level clinician for administration including Psychological, Autism, and Guardianship evaluations in accordance with prescribed timelines.
* Assists leadership with maintaining a safe, secure and compliant work environment by understanding, communicating and keeping current with all applicable processes, procedures and requirements for documenting, tracking and reporting for employees (e.g. workplace injuries, incidents, absences, leaves, etc.) and for safety and health concerns relating to persons supported.
* Participates in planning and monitoring of staffing, scheduling and caseloads for evaluation and assessment-related services in collaboration with the psychological testing team, ensuring maintenance of appropriate coverage with consideration for scope of practice, required supervision and specific evaluation training and requirements in assignment of cases.
* Participates in interview, selection, placement and professional development for Mental Health Clinicians, providing feedback and making recommendations to leadership and providing guidance, resources and education for staff, as requested.
* Identifies concerns with attendance, work hours, quality and/or performance of Mental Health Clinicians, escalating concerns, making recommendations and/or coordinating resolutions and coverage with psychological assessment leadership.
* Regularly collaborates with psychological testing leadership team and other Assistant Supervisors, attending check-ins and actively participating in recurring clinical and other related meetings to maintain awareness of and/or provide insights regarding complex cases, evaluations and to escalate concerns or questions.
* Collaborates with the multidisciplinary clinical team and external providers, as needed or appropriate to support day-to-day evaluation and testing needs, answer questions on cases for clinicians, provide information relating to safety concerns and/or to facilitate handling of incoming requests, referrals and/or other needs.
* Regularly monitors all electronic communication methods including EHR, email, chat, etc. to provide timely responses and/or redirect scheduling, evaluation and/or billing-related needs or inquiries to appropriate parties for handling.
* Performs all duties of Mental Health Clinician, as indicated in job description, including conducting evaluations and administering assessments to persons supported to provide coverage or specialized assessments as needed and/or as required by billing requirements.
* Complies with and ensures compliance with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA) and cooperation with appropriate entities in any inspection, inquiry or investigation.
* Performs all other duties, as assigned.
Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)
* Current and valid license and registration as a Psychologist issued by the New York State Education Department (NYSED); or
* Doctoral degree in Psychology from a program that is registered or otherwise recognized by NYSED as licensure qualifying, including PsyD or PhD in Clinical or School Psychology; and
* Eligibility for licensure as a Psychologist by NYSED with current pending application for Psychologist license or ability to submit completed application within one (1) month of appointment.
* Excellent oral and written communication and interpersonal skills, including the ability to build effective working relationships and collaborate with psychological testing leadership, Mental Health Clinicians and staff across other disciplines, families and external providers, as needed.
* Unquestionable ethics and integrity, with a commitment to objectivity and upholding the integrity of tests and assessments and ability to maintain confidential and sensitive information.
* Self-directed, detail oriented and highly organized, with strong time management skills and the ability to effectively manage competing priorities to meet billing submission deadlines/timelines.
* Exceptional coaching skills, including the ability to effectively support, educate and/or direct clinicians through hands-on support, including on-the-job training and formal clinical supervision.
* Proficiency with Microsoft Office, specifically Outlook, Excel and Word, email management and electronic systems such as Electronic Health Record (EHR) software and/or ability to learn to use computer equipment, software and/or electronic programs required to effectively carry out essential business processes.
* Must hold or obtain and maintain certification in Strategies for Crisis Intervention and Prevention - Revised (SCIP-R) within six (6) months of hire.
* Ability to report on-site to our Manhattan office and/or to other clinic location(s) across the NYC metropolitan area on a regular basis as required by caseload to conduct evaluations, supervisions and/or attend meetings.
* Ability to respond to calls from clinicians conducting evaluations outside of regular work hours in the event of an emergency during evening and/or weekend hours.
* Ability to meet essential physical demands of position including frequent walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; use hands to handle, finger or feel objects, tools or controls; assisting with lifting/moving individuals of any weight with assistance of mechanical lifts or other equipment and/or pushing individuals in wheelchairs; lifting and/or moving up to 25 pounds on occasion; having the physical capacity to work with and implement emergency interventions as per the person's Behavior Support Plan if/as needed, including lifting/moving individuals of any weight with or without assistance of equipment and/or other staff.
Preferred Qualification Requirements (desired requirements beyond MQRs above)
* Current and valid license and registration as a Psychologist issued by the New York State Education Department.
* Experience working with individuals with intellectual and developmental disabilities (I/DD).
* Experience with and/or strong interest in psychometrics, specifically with standardized testing and assessments including Stanford-Binet Intelligence Scales, Weschler Scales, Comprehensive Test of Nonverbal Intelligence, Leiter International Performance Scales, Bayley Scales of Infant and Toddler Development, Vineland Adaptive Behavior Scales.
* Formal training and/or certification in assessments specific to the I/DD population, including Autism Diagnostic Observation Schedule (ADOS-2).
* Verbal and/or written fluency in a second language preferred, Spanish highly preferred.
Compensation
* Salary is up to 75000 USD annually
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.
To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.
Auto-ApplyGroup Copy Supervisor HCP
Assistant supervisor job in New York, NY
YOU BRING
Mastery of Words. Mastery of Storytelling. Mastery of Ideation.
Passion for health and wellness and the science behind it
A conceptual and strategic mind-set, with a focus on detail
Team spirit
Engaging collaboration with clients
Problem-solving skills
Ability to execute flawlessly
Enthusiasm for agency life
Positive energy
An entrepreneurial spirit
THE ROLE
This is a position in healthcare pharmaceutical promotional marketing communications targeted to healthcare professionals-physicians and nurses
You write copy for assigned projects that are on strategy and wow us and our clients
You mentor and supervise
You help shape strategy
You review/present ideas to senior team members/client to ensure adherence to strategy
You seek new opportunities on assigned brand
You work on new business as necessary
MUST HAVE
Please only apply if you have the following:
Approximately 7+ year's experience in healthcare advertising agencies
You must have experience in preparing references and annotating submissions according to a client's medical/legal/regulatory review process
Portfolio of work demonstrating conceptual capabilities in both digital and print mediums including healthcare
Bachelor's degree in a related field - advertising, writing, science
We are an equal opportunity employer and value diversity at our company.
Auto-ApplyTax Supervisor- Private Client Group
Assistant supervisor job in New York, NY
Job Description
Tax Supervisor- PCG
RESPONSIBILITIES:
Work directly with clients to assess their financial situations, goals, and objectives.
Prepare and review individual, partnership, trust, foundation, and estate and gift tax returns, ensuring accuracy and compliance with tax laws.
Develop and implement personalized tax planning strategies that minimize tax liabilities while complying with relevant laws and regulations.
Build and maintain strong client relationships, becoming a trusted advisor in tax matters.
Stay up to date with changes in tax laws, regulations, and industry trends that could impact clients' financial situations.
QUALIFICATIONS:
Bachelor's degree in accounting, finance, or related field. A Master's degree or CPA certification preferred.
4 + years of experience in tax planning and compliance, preferably within a private client or wealth management environment.
Strong understanding of individual, partnership, trust, estate, and gift taxation.
Familiarity with tax software and technology for efficient compliance and research.
Spartan Placements is an equal opportunity employer. All terms and conditions of employment, including, but not limited to, recruitment, placement, title, promotion, compensation, benefits, transfers, training, education, research, administration and programming, will be administered without regard to race, color, religion, sex, age, sexual orientation, national origin or ancestry, handicap, or status as a disabled veteran.
Supervisor-Business Solutions Group
Assistant supervisor job in Woodcliff Lake, NJ
The PKF O'Connor Davies Business Solutions practice provides growing and family-owned businesses accounting, tax and advisory support. From taxation issues and mandatory accounting needs to business restructuring and succession planning, our expertise can make a substantial difference to growing businesses striving to expand their business to a new level and ensure continued success for the next generation.
The Supervisor will lead engagements supported by managers and partners who will educate, train and promote a great working environment.
Essential Duties
• Maintain write-up, bank reconciliations, payroll/sales tax and complex technical activities and conduct a self-review before submission.
• Prepare and review financial statements, consolidated statements and various other accounting statements.
• Supervise multiple client engagements and oversee staff to meet deliverable deadlines within budget, identify roadblocks and understand critical milestones to meet client service expectations.
• Maintain active communication with clients and manage expectations, ensure satisfaction and lead change efforts.
• Prepare and/or review various tax returns, financial statements, monthly/quarterly write-up services, engagement documentation and related reports.
• Review and verify the accuracy of journal entries and accounting classification assigned to various records.
• Conduct tax research, income tax projections and prepare complex entity and individual tax returns/identify multi state tax issues.
• Oversee and supervise work of staff and interns and assist/train staff/interns as well as assist manager in the scheduling of staff.
• Identify and communicate to management suggestions to improve client internal controls and accounting procedures.
• Actively participate in learning and development opportunities, formal learning (CPE) and training programs.
• Attend professional development, networking events and training seminars on a regular basis.
Qualifications
• BA/BS degree in Accounting from an accredited college/university is required, Master's in Accounting preferred.
• 4 years' minimum of relevant accounting and tax experience in a CPA firm preferred.
• CPA certification is preferred.
• Solid working knowledge of personal and business taxes.
• Experience working on various commercial engagements is preferred.
• Excellent interpersonal and communication skills.
• Strong analytical and organizational skills.
• Proficiency in Microsoft Office products, CCH Axcess, ProsystemFx and other accounting-related software packages.
• Working additional hours to meet client deliverables may be necessary.
• Periodic travel to various local client locations via personal vehicle may be required.
Compensation & Benefits:
The compensation for this position ranges from $100,000-$115,000. Actual compensation will be dependent upon the specific role, office location as well as the individual's qualifications, experience, skills, and certifications.
At PKFOD, we value our team members and are committed to their success and well-being. As part of our comprehensive benefits and compensation package, we offer:
Medical, Dental, and Vision plans
Basic Life, AD&D, and Voluntary Life Insurance
401(k) plan and Profit-Sharing program
Flexible Spending & Health Saving accounts
Employee Assistance, Wellness, and Work-life programs
Commuter & Parking benefits programs
Inclusive Parental Leave Benefits
Generous Paid Time Off (PTO)
Paid Firm Holidays
Community & Volunteering programs
Recognition & Rewards programs
Training & Certification programs
Discretionary Performance Bonus
*Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process.
We are interested in all qualified candidates who are currently authorized to work in the United States. However, we are not able to sponsor work visas.
PKFOD is an equal opportunity employer. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law.
To all staffing agencies:
PKF O'Connor Davies, LLP (“PKFOD”) will not be utilizing agencies to staff this position. Please do not forward resumes to PKFOD partners and/or employees at any of our locations regarding this position. Any recruiter who would like to partner with PKFOD on other positions must have an updated contractual agreement with PKFOD through the Director of Talent Acquisition. Please be reminded, PKFOD is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of PKFOD.
#LI-NK1
#LI-Hybrid
Assistant Supervisor, Blood Bank
Assistant supervisor job in New York, NY
Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.
Bargaining Unit:
UUP
Job Summary:
The Department of Clinical Laboratories, Blood Bank at SUNY Downstate Health Sciences University is seeking a full-time Assistant Supervisor/TH Clinical Laboratory Technologist 1. The successful candidate will:
Adhere to departmental, hospital, and governmental regulations
Perform day to day laboratory operations, review quality control and performance improvement activities
Perform specimen testing timely
Record and achieve test and QC results
Maintain inventory and statistics
Shift staff around or assign staff additional duties in order to maintain work flow smoothly
Coordinate administrative operations for the laboratories
Perform other duties and responsibilities as required
Required Qualifications:
New York State Clinical Laboratory Technologist License
Bachelor's Degree or equivalent college credits in Medical Technology, Physical, or Biological Science
5+ years of experience supervising in a Blood Bank setting
Preferred Qualifications:
ASCP certification
Work Schedule:
Variable Days; Variable Hours
Salary Grade/Rank:
SL-4
Salary Range:
Commensurate with experience and qualifications
Executive Order:
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************.
Equal Employment Opportunity Statement:
SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at *****************
Meter Service Supervisor
Assistant supervisor job in New Rochelle, NY
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
The Supervisor of Meter Services, New York Division is responsible for the overall environment of the Meter Department, including office(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide direct supervision to the Westchester Meter Department, including a foreperson and 10 Servicepersons. The Supervisor will also assist, as needed, and support the day-to-day operations of the Rockland meter department consisting of a Leader and 14 Commercial Service Representatives. Reporting directly to the Manager of Metering, the Supervisor will also assist in the oversight of meter installation vendors, contacts with the NY regulator , and take the lead on special projects and corporate initiatives. This may also include supporting the Owego and Rhode Island metering functions.
Primary Duties/Responsibilities:
Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis.
Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely.
Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely.
Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies.
Manage call escalations for customers with appointments, and scheduling conflicts.
Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division.
Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs.
Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU's.
Complete backflow certification in New York State and effectively manage Veolia' cross connection control program to ensure backflow devices for all customers meet regulations of NY State.
Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives.
Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies.
As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management.
Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results.
Computer skills are required.
Incumbent must have a passion for serving customers and providing an exceptional customer experience.
Emergency Supervisor on call rotation required in Westchester. May be asked to provide coverage as needed in other office locations when deemed necessary.
Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns.
Qualifications
Education/Experience/Background:
Bachelor's Degree or 5 years of experience managing a team.
Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance.
Plumbing experience is a plus, but not required.
Direct supervision of union workforce.
Knowledge/Skills/Abilities:
Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner.
Knowledge of field service/metering operations.
Leadership qualities needed to motivate and direct staff.
Ability to multitask, handling multiple deadlines and projects.
Strong oral, written, and interpersonal skills.
Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public.
Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc.
Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions.
Knowledge of NYS Regulations, meter testing and NY Sanitary Code.
Budgeting for Meter Service operations.
Required Certification/Licenses/Training:
Valid Driver's License.
New York State Backflow Testing Certification (not required for employment).
Additional Information
Pay Range: $73000 to $89000 per year.
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Team Lead, Marketing Activation Services
Assistant supervisor job in New York, NY
Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.
The Marketing Activation Services team supports our clients across the full CRM lifecycle, providing strategic guidance, operational execution, and performance analysis to help them maximize the value of their customer engagement programs.
We are seeking a highly motivated and experienced Team Leader to join our Marketing Activation Services team, supporting our growing U.S. office in a hybrid working model. As the Team Leader, you will play a pivotal role in managing and developing a team of CRM specialists, guiding their day-to-day work, and ensuring operational excellence across all client deliverables.
You will partner directly with enterprise-level clients, shaping their CRM strategies, advising on lifecycle programs, analyzing performance, and driving measurable improvements in customer engagement.
Your leadership, technical expertise, strategic thinking, and operational rigor will directly impact client success and the evolution of our Marketing Activation Services offering. You will also work closely with cross-functional teams, product, data, engineering, sales, and customer success-to help scale our capabilities and contribute to overall business growth.
Key Responsibilities:
* Act as a team leader and role model: set the standard for Marketing Activation Services by demonstrating deep CRM and email deliverability expertise, operational excellence, and a collaborative leadership style. Coach, mentor, and develop team members to elevate overall performance and capability.
* Manage and support day-to-day team operations: oversee workload distribution, prioritize activities, and ensure timely, accurate execution of campaigns and lifecycle programs. Drive process consistency, QA rigor, and continuous improvement across the U.S. activation team.
* Own and advance email deliverability practices: develop and maintain deliverability frameworks, best-practice playbooks, and monitoring processes. Serve as the internal subject-matter expert guiding teams and clients on improving inbox placement, reputation management, and compliance.
* Lead strategic and operational initiatives for enterprise clients: assess business goals, marketing challenges, and CRM maturity through discovery sessions, stakeholder conversations, and data analysis. Develop and execute CRM strategies and lifecycle roadmaps that drive measurable business impact.
* Collaborate cross-functionally to drive impact: work closely with product, engineering, data, sales, and customer success teams to surface client needs, refine operational workflows, and influence product roadmap decisions that improve activation outcomes.
* Develop scalable processes and documentation: create SOPs, QA frameworks, training materials, and activation playbooks to ensure consistency, efficiency, and quality as the team and service line expand
Requirements:
* 3+ years of hands-on experience in CRM, email marketing, lifecycle marketing, or marketing operations, including at least 2+ years of people management or team leadership. Experience working with enterprise clients is strongly preferred.
* Strong understanding of email deliverability fundamentals, including authentication protocols (SPF, DKIM, DMARC), list hygiene, sender reputation, compliance requirements, and inbox placement best practices.
* Demonstrated experience with CRM/ESP platforms (e.g., Salesforce Marketing Cloud, Braze, Adobe Campaign, Klaviyo, or similar). Experience with proprietary or in-house email systems is a plus.
* Proven track record of leading teams through complex operational workflows, ensuring quality execution, and driving continuous improvement.
* Excellent written and verbal communication skills, capable of conveying technical or strategic concepts clearly to both clients and internal stakeholders.
* Exceptional project and stakeholder management abilities, including experience coordinating across cross-functional teams (product, engineering, data, sales, customer success) and managing multiple priorities simultaneously.
* Strong interpersonal skills and client-facing presence, with the ability to build trust, manage expectations, and lead strategic discussions with senior client stakeholders.
* Proficient with productivity and project management tools (e.g., Excel, PowerPoint, Notion, Monday, Asana, or similar).
Account Services Supervisor
Assistant supervisor job in New York, NY
The Account Services Supervisor is responsible for leading their team under the guidance and within the structure and guidelines created by the Director of Account Services and ensuring the highest level of profitability in our DMF wholesale division. This position supports the Wholesale business.
The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site.
Key Responsibilities
* Supervisor Core Responsibilities
* Supervise the day to day activities such as order entry and checking
* Develop new employees by providing coaching, training, feedback, partnering up with other team members
* Mentor current AS coordinators and further develop skills on the M3 system by providing coaching and feedback
* Help with reports and tools AS may use to maintain their accounts
* Met with your team regularly to review processes, any issues and any additional training to further enhance how we service our customer
* Collaborate with management on holding the team accountable for their errors.
* Enter price changes and ensure paperwork for price changes are filled out correctly. Work with management to identify any price changes that seem questionable or where the margins are very low.
* Ensure the team is coming to work on time. Hold the team accountable for any tardiness and any overtime accrued unnecessarily
* Collaborate with management on yearly reviews with the team
* Able to manage multiple projects and deadlines with support and resources as needed
* Perform other duties and special projects as assigned
* Director of Account Services
* Work closely with management on functions relating to Core responsibilities
* Attend weekly meetings with management on issues concerns and updates with the team
* Collaborate with management on any disciplinary issues. Work with managers and HR on preparing EANS, Write ups and terminations if needed
* Attend development trainings, skills training or any additional courses management deems productive to the role
* Review forms, these are but not limited to:
*
* Markdowns
* Credits
* RA's and call tags
* Move outs
These forms should be filled out by the Account Services team and reviewed prior to signing off on
* ATS
* Minimize oversold for your division (s)
* Work with production and sales team to resolve oversold when possible
* Past cancels
* Become proactive and foresee any possible past cancels due to issues such as port delays and credit issues
* Run report daily and ensure your teams are working on their orders in a timely manner to reduce past cancels when possible
* Production
* Utilize receiving logs and prioritize styles with your teams when necessary
* Review the ATS report and work with the team on subbing and moving around orders as needed. Work with production on identifying any potential issues such as orders not placed, meeting minimums and late deliveries
* Warehouse
* Review daily issues logs with the team, answer any pending issues in a timely manner
* Work with logistics, production and compliance to prioritize containers based on division needs
* Work closely with routing team on any routing issues, allocations of goods, partial shipping of goods and pre-routing
* Work on any compliance issues
* Chargebacks and Credit Department
* Work with the AR team on releasing orders in a timely manner
* Keep constant communication with Credit department on any chargeback related issues and provide documentation needed to confirm or fight chargebacks
* Bring to management any price adjustments, markdowns and credits for review to sign off.
* Sales Reps
* Work with reps to optimize performance and growth in their areas
* Work with reps to improve customer satisfaction, returns and quality of AS experience.
Required Qualifications
* Minimum of 3-5+ years experience in customer service
* Proficient in Microsoft Office Suite and ERP systems
* Excellent interpersonal, problem-solving, and organizational skills
The expected base salary for this position ranges from $65,000 - $70,000. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.
School Support Supervisor (SY 2025 - 2026)
Assistant supervisor job in New York, NY
The Arete School Support - Family Advocate supervisor will carry out various administrative services assigned for Arete Education Youth Programs and will plan, organize, and direct the execution of program activities, special projects, events, and requests. As they work towards managing family advocates and supervising school support interns.
Duties/Responsibilities
Attend and participate in all program activities, events, training, and staff meetings.
Participate in regular performance meetings with your supervisor.
Demonstrate exceptional service skills, communication skills, problem-solving skills, professionalism, a positive and encouraging demeanor, and a "can do" attitude.
Conduct outreach to support student enrollment and attendance.
Create event schedules and flyers.
Oversee student and staff attendance procedures; support daily reporting of this data to the Community School Director.
Develop weekly reports for the Community School Director regarding student and family attendance and participation.
Organize and maintain digital files and student and parent database information.
Add regular photo and video posts to Arete's social media accounts.
Always represent the Arete Education and Partner schools in the best light, consistent with organizational standards of conduct.
Identifies needs, makes recommendations for, and facilitates high-quality youth program activities.
Collaborate with other program teams across the organization.
Coordinate and manage all aspects of assigned projects to ensure timely completion within the available budget.
Assist the Community School Director, or other leadership staff, with planning functions for special projects.
Act as liaison with program staff and leadership team.
Performs other related duties as assigned.
Required Skills/Abilities
A commitment to excellence in your work with others as demonstrated by your positive and caring presence with colleagues and members of the school community
Willingness to reflect on strengths and areas for growth to improve individual and team performance.
Willingness to learn new systems, skill sets, and capacities to improve problem-solving and leadership skills
Ability to work effectively with school-aged youth, educators, families, and communities from a wide range of cultural, social, and economic backgrounds.
Ability to work collaboratively, with strong relationship-building and communication skills.
Ability to be polite, positive, and professional in all communications
Ability to manage time effectively
Willingness to go the extra mile or try something new
Excellent verbal and written communication skills. Ability to be empathetic and listen to others well
Excellent organizational skills and attention to detail.
Proficient with all Google Education Apps, Microsoft Office, Zoom Video Conferencing, Social Media apps, video and photo editing apps
Bilingual (Spanish/English)
Education and Experience
1-2 years of demonstrated leadership work experience.
Prior internship or work experience working with Arete Education preferred
Mandated Reporter and Foundations in Health and Safety online training required (7 hours) to begin the internship
Department of Health and Department of Education background clearance
High School diploma or equivalent
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to traverse the classroom and adjust one's tone and height, by bending or leaning, to support program activities
Organization
Areté Education is a 501(c)3 not-for-profit organization that trains and empowers youth to lead successful lives, by getting students into good colleges, good jobs, and healthy mindsets by closing the experience gap. Areté serves New York City communities, specifically the South Bronx, Brooklyn, and Harlem through programming and partnerships with public NYCDOE schools, colleges, universities, and industry partners in education, finance, STEM, the arts, and health fields. Areté designs afterschool and summer programming that exposes youth to diverse career pathways; builds academic, wellness, and leadership skills; and expands access to the arts and culture.
*This position is grant-funded and subject to budget considerations
Security Operations Center Supervisor
Assistant supervisor job in New York, NY
Joining Triple Canopy in this role allows you to leverage your expertise to help detect and prevent acts of violence against a corporation's Security Operations Center located in midtown Manhattan, New York City. This is an exciting opportunity to support a program that strengthens America.
Pay Transparency: $42.00/hr.
RESPONSIBILITIES:
As the Security Operations Center Supervisor (SOC), you will be a key member of a team of intelligence and security professionals responsible for detecting and preventing acts of violence against corporate leadership and the corporation's assets.
You will report to the Security Operations Center Manager.
Your duties include but are not limited to:
Serving as the primary shift Security Operations Center Supervisor, overseeing your primary shifts, including day, swing, and midnight. This role also includes staffing on weekends and holidays and providing supervision for all sources of intelligence, support, reporting, and guidance to a diverse group of corporation leadership and other contracted personnel.
Working collaboratively with fellow Security Operations Center supervisors and professionals to ensure the proper handling of priority intelligence requirements, as well as possessing knowledge and understanding of protective intelligence, threats, inappropriate communications, known or suspected criminal activity, and domestic and terrorist organizations. You will need operational situational awareness and the ability to collaborate and communicate across multiple sites and locations, ensuring timely notification and reporting of relevant information.
Having a generalized knowledge of Security Operations Center operations, including technical knowledge of intelligence collection, analysis, and evaluation is preferred. You will need to plan and accomplish operational goals, develop plans and techniques to improve operations, policies, and programs.
Serving as the first line of supervision for Security Operations and performing duties related to the execution of the operational protective mission. This includes conducting complex analyses and devising procedural and technical improvements to enhance efficiency and reduce risk to organization members and the corporation. You will also perform complex analyses of policies and guidance related to operations and be able to make recommendations pertaining to operational issues while documenting best practices for process improvements.
Work under the limited directions to understand, explain, and guide others in executing the mission of the Security Operations Center. Conducting or directing others in conducting intelligence and organization database checks in support of the agency's incident response. Established policies and procedures will provide guidance for most assignments while allowing considerable discretion to select the most appropriate approach or to recommend new methods.
Drafting intelligence summaries in response to the organization's standing intelligence requirements by compiling all-source intelligence and relevant operational and incident reports, while providing quality control of others' work as needed. Your work will be reviewed periodically, typically at major milestones and upon completion, for technical compliance and alignment with project requirements or other work activities.
QUALIFICATIONS:
You must be a U.S. Citizen to apply for this position. -
Males born after December 31, 1959, must be registered with the Selective Service. - You must have primary U.S. residency for at least three of the last five years. This means physically residing in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
Working for the U.S. Government as a federal civilian or a member of the military
Being a dependent authorized to accompany a federal civilian or military member.
This position requires both on-the-job training and travel training. You will need to attend and successfully complete the job training, and you may also be required to complete additional training as a condition of continued employment.
Failure to successfully complete the required courses in accordance with Constellis or Client standards and policies may result in demotion or termination, as determined by management and appropriate procedures.
Experience refers to both paid and unpaid work, including volunteer activities through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build essential competencies, knowledge, and skills and can provide valuable training that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer work.
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.
Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
Training, Skills Development & Certifications
Corporate Sponsored Events & Community Outreach
WORKING CONDITIONS
The work environment is exclusively office based. You may be required to perform work on a shift and rotational basis. You must be ready to work overtime on a scheduled or unscheduled basis in excess of the 40-hour work week. This position does not require a uniform. The requirement is business attire unless otherwise authorized, e.g., “business casual.” May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday.
Supervisor of Runaway & Homeless Youth Services
Assistant supervisor job in New York, NY
Job Details Bronx Youth Center - 2999 Third Avenue - Bronx, NY Full Time $65000.00 - $70000.00 Salary/year Nonprofit - Social ServicesDescription
Supervisor of Runaway & Homeless Youth Services
Supervisor: Director of Runaway &Homeless Youth Services
The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly eleven thousand New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals - all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.
The Supervisor will aid with oversight of the daily functioning of the drop-in center, as well as the direct supervision of 6 Case Managers, 1 Benefits & Housing Coordinator, and BA level interns.
Responsibilities:
Supervise provision of case management services to at least 2000 runaway, homeless, and at-risk youth annually.
Meet with Director of RHY Services regularly to define and shape the direction of the program.
Serve as liaison between program staff and Director.
Assist in recruitment, training and evaluation of case management staff.
Develop & implement new program activities, including Saturday drop-in hours, as suggested by Director.
Assist with data collection, programmatic grant compliance and reporting.
Recruit, train, and supervise BA level drop-in assistant interns.
Support RHY program by assisting with behavior management of drop-in space, as well as basic needs services when needed.
Develop and implement continuous quality improvement to improve programmatic performance. programmatic activities.
Attend and participate in all programmatic and agency-wide meetings and trainings.
Implement and support all agency policies and decisions as defined by management.
Represent The Door at outside events and functions as needed.
Any other activities as defined by the Director.
Qualifications:
Master's degree in social work or related field; SIFI certification or ability to obtain SIFI certification, if applicable.
Knowledgeable of and ability to apply positive youth development principles to working with young people.
Experience with urban homeless youth and LGBTQ population, including assessment, counseling, and crisis management, demonstrated by a minimum of 3 years of service delivery.
Minimum of 2 years supervisory experience if applicable.
Experience managing City, State and Federal grants is strongly preferred but not required.
Excellent communication skills
Work Schedule: Full time, Tuesday 7:00 am - 3:00 pm, Wednesday & Thursday 11:00 pm to 7:00 am, Friday & Saturday 3:00 pm to 11:00 pm
Salary: $65,000 - $70,000 annually
Multilingual candidates are strongly encouraged to apply. Proficiency in French, Spanish, or Arabic preferred.
COVID -19 POLICY
The Door follows the CDC and NYS recommendations to prevent the spread of COVID-19. The Door requires all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.
We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.
Security Operations Center Supervisor
Assistant supervisor job in New York, NY
Joining Triple Canopy in this role allows you to leverage your expertise to help detect and prevent acts of violence against a corporation's Security Operations Center located in midtown Manhattan, New York City. This is an exciting opportunity to support a program that strengthens America.
Pay Transparency: $42.00/hr.
RESPONSIBILITIES:
As the Security Operations Center Supervisor (SOC), you will be a key member of a team of intelligence and security professionals responsible for detecting and preventing acts of violence against corporate leadership and the corporation's assets.
You will report to the Security Operations Center Manager.
Your duties include but are not limited to:
Serving as the primary shift Security Operations Center Supervisor, overseeing your primary shifts, including day, swing, and midnight. This role also includes staffing on weekends and holidays and providing supervision for all sources of intelligence, support, reporting, and guidance to a diverse group of corporation leadership and other contracted personnel.
Working collaboratively with fellow Security Operations Center supervisors and professionals to ensure the proper handling of priority intelligence requirements, as well as possessing knowledge and understanding of protective intelligence, threats, inappropriate communications, known or suspected criminal activity, and domestic and terrorist organizations. You will need operational situational awareness and the ability to collaborate and communicate across multiple sites and locations, ensuring timely notification and reporting of relevant information.
Having a generalized knowledge of Security Operations Center operations, including technical knowledge of intelligence collection, analysis, and evaluation is preferred. You will need to plan and accomplish operational goals, develop plans and techniques to improve operations, policies, and programs.
Serving as the first line of supervision for Security Operations and performing duties related to the execution of the operational protective mission. This includes conducting complex analyses and devising procedural and technical improvements to enhance efficiency and reduce risk to organization members and the corporation. You will also perform complex analyses of policies and guidance related to operations and be able to make recommendations pertaining to operational issues while documenting best practices for process improvements.
Work under the limited directions to understand, explain, and guide others in executing the mission of the Security Operations Center. Conducting or directing others in conducting intelligence and organization database checks in support of the agency's incident response. Established policies and procedures will provide guidance for most assignments while allowing considerable discretion to select the most appropriate approach or to recommend new methods.
Drafting intelligence summaries in response to the organization's standing intelligence requirements by compiling all-source intelligence and relevant operational and incident reports, while providing quality control of others' work as needed. Your work will be reviewed periodically, typically at major milestones and upon completion, for technical compliance and alignment with project requirements or other work activities.
QUALIFICATIONS:
You must be a U.S. Citizen to apply for this position. -
Males born after December 31, 1959, must be registered with the Selective Service. - You must have primary U.S. residency for at least three of the last five years. This means physically residing in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
Working for the U.S. Government as a federal civilian or a member of the military
Being a dependent authorized to accompany a federal civilian or military member.
This position requires both on-the-job training and travel training. You will need to attend and successfully complete the job training, and you may also be required to complete additional training as a condition of continued employment.
Failure to successfully complete the required courses in accordance with Constellis or Client standards and policies may result in demotion or termination, as determined by management and appropriate procedures.
Experience refers to both paid and unpaid work, including volunteer activities through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build essential competencies, knowledge, and skills and can provide valuable training that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer work.
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.
Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
Training, Skills Development & Certifications
Corporate Sponsored Events & Community Outreach
WORKING CONDITIONS
The work environment is exclusively office based. You may be required to perform work on a shift and rotational basis. You must be ready to work overtime on a scheduled or unscheduled basis in excess of the 40-hour work week. This position does not require a uniform. The requirement is business attire unless otherwise authorized, e.g., “business casual.” May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday.
Meter Service Supervisor
Assistant supervisor job in New Rochelle, NY
** Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
**Job Description**
**Position Purpose:**
The Supervisor of Meter Services, New York Division is responsible for the overall environment of the Meter Department, including office(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide direct supervision to the Westchester Meter Department, including a foreperson and 10 Servicepersons. The Supervisor will also assist, as needed, and support the day-to-day operations of the Rockland meter department consisting of a Leader and 14 Commercial Service Representatives. Reporting directly to the Manager of Metering, the Supervisor will also assist in the oversight of meter installation vendors, contacts with the NY regulator , and take the lead on special projects and corporate initiatives. This may also include supporting the Owego and Rhode Island metering functions.
**Primary Duties/Responsibilities:**
+ Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis.
+ Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely.
+ Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely.
+ Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies.
+ Manage call escalations for customers with appointments, and scheduling conflicts.
+ Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division.
+ Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs.
+ Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU's.
+ Complete backflow certification in New York State and effectively manage Veolia' cross connection control program to ensure backflow devices for all customers meet regulations of NY State.
+ Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives.
+ Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies.
+ As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management.
+ Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results.
+ Computer skills are required.
+ Incumbent must have a passion for serving customers and providing an exceptional customer experience.
+ Emergency Supervisor on call rotation required in Westchester. May be asked to provide coverage as needed in other office locations when deemed necessary.
+ Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns.
**Qualifications**
**Education/Experience/Background:**
+ Bachelor's Degree or 5 years of experience managing a team.
+ Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance.
+ Plumbing experience is a plus, but not required.
+ Direct supervision of union workforce.
**Knowledge/Skills/Abilities:**
+ Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner.
+ Knowledge of field service/metering operations.
+ Leadership qualities needed to motivate and direct staff.
+ Ability to multitask, handling multiple deadlines and projects.
+ Strong oral, written, and interpersonal skills.
+ Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public.
+ Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc.
+ Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions.
+ Knowledge of NYS Regulations, meter testing and NY Sanitary Code.
+ Budgeting for Meter Service operations.
**Required Certification/Licenses/Training:**
+ Valid Driver's License.
+ New York State Backflow Testing Certification (not required for employment).
**Additional Information**
**Pay Range:** $73000 to $89000 per year.
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Psychosocial Services Supervisor, Newark, NJ
Assistant supervisor job in Newark, NJ
About KIND Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.
Position Summary
KIND seeks a Psychosocial Services Supervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The incumbent will also oversee specific program areas and support the national Psychosocial Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. The Psychosocial Services Supervisor will staff a small caseload of critical cases and provide clinical consultation for the legal teams.Essential Functions
Staffs a small caseload of critical referrals in office where the supervisor is located.
Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.).
Ensures Social Services Coordinators (SSCs) adhere to policies and procedures.
Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices.
Develops a framework for new supervision structure to support implementation across other offices.
Provides therapeutic support and crisis management with the legal team.
Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
Supervises MSW interns housed in field office where supervisor is located.
Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming.
Completes reports to meet both internal and external program requirements in a timely manner.
KIND will evaluate proven local practices and institutionalize and share them across all of KIND's offices.
Develops a consistent, high-quality approach to supervision, and expansion of in-house programming.
Supports assigned offices' therapeutic programming and specific initiatives around client support.
Qualifications and Requirements
Master's degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC).
Advanced fluency in English and Spanish, spoken and written, is required (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking).
Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns
Minimum 5 years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location).
Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations.
Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation.
Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution.
Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors.
Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment.
Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports.
Ability to handle tech-related responsibilities including management of digital calendars and video conferencing.
Experience working with multidisciplinary or interdisciplinary teams.
Ability to travel as assigned.
Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND's team and have in-person meetings with clients.
Excellent written and oral communication skills in English.
Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
Committed to practicing and supporting wellbeing and a work-home life balance.
Experience working and communicating in a remote environment preferred but not required.
Our Benefits - Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. - Pre-tax flexible spending account (FSA) for both medical and dependent care. - Pre-tax transit and parking spending account. - Employer-paid life insurance and accidental death and dismemberment insurance. - Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link.
Application Instructions
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
Disclaimer:
KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website:
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