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Assistant vice president jobs in Missouri - 266 jobs

  • Vice President, Relationship Management - Commercial Banking

    The Emerald Recruiting Group

    Assistant vice president job in Kansas City, MO

    What You'll Do Develop and grow client relationships by identifying and delivering tailored credit, treasury, and investment solutions. Drive business development and cross-selling initiatives, deepening wallet share across the bank's product suite. Structure and negotiate complex loan and cash management transactions in line with credit policy and regulatory standards. Partner with product specialists, credit, and treasury teams to deliver cohesive client coverage and solutions. Oversee loan documentation, approval processes, and closing coordination to ensure accuracy and compliance. Serve as the primary escalation contact for clients, resolving operational and service issues quickly and effectively. Actively participate in community and industry initiatives to elevate brand presence and source new business opportunities. Analyze client financials and market data to structure credit facilities and identify opportunities for advisory engagement. Monitor portfolio performance, proactively identifying risk and ensuring client satisfaction post-closing. Collaborate with internal partners to drive continuous improvement in onboarding, sales processes, and client experience. What You Bring 5-7+ years of experience in commercial or corporate banking with proven success in relationship management and business development. Strong understanding of credit underwriting, loan structuring, and cash management solutions. Deep knowledge of banking products, financial analysis, and the regulatory environment. Exceptional verbal and written communication skills, with the ability to influence across stakeholders. Highly analytical with strong problem-solving and decision-making abilities. Collaborative, entrepreneurial, and driven to exceed expectations in a competitive environment. Bachelor's degree in finance, economics, business, or related field required; advanced credentials (CFA, MBA) preferred. Why It's Worth a Conversation High-visibility, revenue-generating role with a direct impact on the bank's growth. Global brand platform with deep resources, strong credit appetite, and industry-leading technology. Opportunity to work alongside elite relationship bankers and credit professionals in a dynamic, client-driven culture. Competitive base, performance bonus, and long-term career path within a world-class institution. #J-18808-Ljbffr
    $106k-167k yearly est. 4d ago
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  • Senior Vice President, Custom Market Research - Agriculture (Inputs & Machinery)

    Kynetec

    Assistant vice president job in Saint Louis, MO

    About the Role This role plays a key part in helping agricultural businesses make strategic decisions through high-impact custom insights and consulting. With deep experience in ad hoc research, the role delivers practical, trusted guidance to clients across the US agriculture industry, with a primary focus on inputs and machinery. The position builds strong, collaborative relationships with clients and industry partners, works closely with global Centers of Excellence to deliver best-in-class custom projects, and supports key account teams when needed. It also provides mentoring and day-to-day leadership to US based team members, contributes to proposals and brings research to life by confidently sharing insights with clients. Main Responsibilities • Serve as a senior member of the Custom Research Leadership Team, helping to set direction, drive growth and strengthen the commercial impact of the custom insights business in the US agriculture market for inputs and machinery. • Lead, manage and mentor US based custom research colleagues, including direct line management of 1 team member and coaching of junior and mid-level team members. • Act as a subject matter expert in market research and agriculture, with deep knowledge of the inputs sector and machinery markets. • Own capacity and resource planning, partnering closely with global Inputs and Machinery Centers of Excellence to ensure effective, scalable delivery. • Take end-to-end responsibility for client engagements, including needs assessment, proposal design, pricing input, research design (including complex methodologies) and project execution. • Ensure excellence in project delivery by leading project teams, managing timelines, quality and budgets. • Deliver high-quality, insightful and commercially relevant outputs that clearly address client business challenges and connect insights into a compelling, strategic narrative. • Present findings to senior client stakeholders and co-lead regional and global pitches, sales presentations, negotiations and cross-sell or up-sell opportunities in close partnership with the Commercial team. Person Specification • Deep expertise in agriculture and market research industries, with expert-level knowledge of custom research solutions, particularly across inputs and machinery. • Strong background in research leadership and project management, with a proven ability to lead complex, multi-stakeholder projects from design through delivery. • Highly developed analytical, presentation and communication skills, with the ability to translate complex findings into clear, impactful stories for senior audiences. • Demonstrated people leadership capability, including line management experience, talent development and a strong intuition for building and growing high performing teams. • Commercially minded, with experience supporting business growth across proposals, pitches and client engagements. • Confident user of mainstream AI tools to improve efficiency, insight generation and innovation in day-to-day work. • Fluency in English. • Bachelor's or Master's degree required. • Typically 10 - 12 years of professional experience, including time in a management role and exposure to more than one sector of the market research industry. Interview Process 3 or 4 interview stages, held over Microsoft Teams. About Kynetec Kynetec is a global leader in agricultural and animal health & nutrition market research, delivering high-quality data, insights and custom research that help agribusinesses grow with confidence. With deep industry expertise and direct access to farmers, agronomists and other key decision-makers worldwide, we support clients across inputs, machinery and the wider ag value chain to make informed, strategic decisions in a rapidly evolving market.
    $112k-195k yearly est. 2d ago
  • Chief Executive Officer

    Boys & Girls Club of The Heartland 3.5company rating

    Assistant vice president job in Poplar Bluff, MO

    The Opportunity An exciting opportunity to lead and impact the Boys & Girls Club of the Heartland (BGCH) is open, and we are looking for our next Chief Executive Officer to make a positive impact on kids' lives. We're seeking candidates who will lead the overall planning and operation of the organization - while providing leadership, direction, and support to the Board of Directors. You will be responsible for bringing the organization's mission to life, as you work to ensure that area kids and teens achieve great futures by delivering a safe and fun space, creating an engaging Club experience, and managing caring professionals to guide them along the way. As a powerful testament, an astounding 54% of national Club alumni have expressed that the Club has had a life-altering impact on them. This highlights the incredible opportunity that awaits you and your team to make a profound and transformative difference in the lives of our youth, which will undoubtedly bring about profound and lasting changes. The ambition for the future of the organization is to be able to increase the Boys & Girls Club of the Heartland's positive impact in the Southeastern Missouri area. One way to achieve that is to increase the number of youths served. Improving program efficacy is another way. Some combination of the two is the likely strategy for success. The new CEO will be tasked with setting the vision, garnering the community's support, and harnessing the resources to achieve this two-fold impact improvement. Key Responsibilities Partner with the Board of Directors in the development and implementation of strategic plans, as well as annual goals and objectives; financial, program and administrative management; and leadership of the organization. Guidance and direction are provided by the Chair of the Board, and by the Board and its Executive Committee. Engage individuals, service organizations, and the broader community to promote Boys & Girls Clubs programs, and services, through strategic, collaborative communication. Direct and participate in public relations and fundraising activities; lead activities to raise funds or otherwise solicit and gather monetary donations or other gifts for the organization Establish goals and budgets; develop policies and procedures. Monitor and approve the organization's program services to ensure achievement of the mission and goals of BGCH in collaboration with and support of the Board of Directors. Oversee management and attainment of resources necessary to ensure the stable financial operations of the organization are conducted in accordance with applicable laws. Responsibility for ensuring the integrity, accuracy, and transparency of the organization's financial records and reports. This responsibility includes establishing and maintaining effective internal controls, ensuring compliance with applicable federal, state, and local laws and regulations, and adhering to generally accepted accounting principles (GAAP) or other applicable financial reporting standards. Oversee staffing activities of the organization, including recruiting, training, mentoring, and evaluating both paid and volunteer staff. Provide leadership to Club staff by developing administrative and operational standards by which goals will be met. Provide professional leadership to the Board of Directors to ensure the development of an effective and motivated Board, including identification, recruitment, training, and involvement of Board members in meeting the goals of the organization. Demonstrate that safety is a core value, ensure that the management system conforms with membership requirements and industry standards and is actively engaged in the safety improvement process. Establish, implement, and monitor organizational standards and performance measures that define effective safety practices; ensure annual training and reinforcement of these standards; and proactively identify vulnerabilities, assess risk exposure, and implement strategies to mitigate and manage risk. Ensure the organization maintains full compliance with all membership requirements, standards, and policies of Boys & Girls Clubs of America, as well as those of other affiliated and regulatory agencies. Serve as point of escalation, feedback and approval for reportable Club incidents ensuring that all accident and incident reports are completed, up to date and submitted to the administrative office for archiving. May be assigned special projects periodically by the Board of Directors. Reports to the Board of Directors. Required Knowledge, Skills, and Abilities Demonstrated ability to organize, direct, plan and coordinate operations in a multi-unit organization. Documented success in fundraising or revenue generation, including individual giving, corporate partnerships, grants, and other contributed or earned income sources. Leadership skills, including negotiation, problem-solving, decision-making and delegation. Strong communication skills, both oral and written; ability to speak effectively and persuasively to groups and individuals. Demonstrated competency and ability in establishing and maintaining effective working relationships with a Board of Directors, staff, community groups and other related agencies. Demonstrated ability to supervise professionals and other staff/volunteers who may be in distant subunits of the organization. Demonstrated ability to develop, lead, and empower teams by fostering a culture of accountability, inclusion, and continuous improvement. This includes setting clear expectations, providing coaching and feedback, enabling professional growth, and equipping team members with the resources and authority necessary to achieve organizational objectives and sustained success. A demonstrated high level of professionalism, evidenced by consistent ethical conduct, sound judgment, and effective interpersonal communication. A proven history of consensus building and conflict resolution, with the ability to navigate differing perspectives, facilitate constructive dialogue, and achieve aligned outcomes among diverse stakeholders. Advanced knowledge and expertise in asset management, including financial resources and property. Demonstrated skills and competency in the following areas preferred: the mission, objectives, policies, programs, and procedures of Boys & Girls Clubs; the principles and practices of nonprofit organizations and their management; and resource development activities and sources of funding. Education Bachelor's degree from an accredited college or university required, with an advanced degree preferred, but experience will be considered in lieu of a degree
    $21k-26k yearly est. 3d ago
  • VP, Managed Cloud Operations

    Resolve Tech Solutions 4.4company rating

    Assistant vice president job in Missouri

    Key Responsibilities: 1. Team Management: - Lead and manage a diverse, round-the-clock team of engineers, including SAP BASIS Administrators, Hana DBAs, Linux/Windows Administrators, and Cloud Engineers. - Foster a collaborative and high-performing team culture. - Conduct regular performance evaluations and provide constructive feedback to team members. 2. Customer Engagement: - Attend customer calls to address and resolve escalations, including P1, P2, and P3 incidents, ensuring timely resolution in a 24x7 operational environment. - Build and maintain strong relationships with customers to ensure satisfaction and retention. - Participate in customer onboarding processes and meetings to understand their requirements and expectations. 3. Performance Evaluation: - Perform regular performance evaluations for team members, setting clear goals and development plans. - Identify and address any performance issues promptly and effectively. - Recognize and reward high-performing team members. 4. Hiring and Onboarding: - Manage the recruitment process to attract and hire top talent for the team. - Oversee the onboarding process to ensure new hires are integrated smoothly and effectively into the team. 5. KPI and QBR Preparation: - Prepare and present key performance indicators (KPIs) and Quarterly Business Reviews (QBRs) to internal stakeholders and customers. - Analyze data to identify trends and areas for improvement, implementing necessary changes. 6. Customer Onboarding and Meetings: - Take an active role in customer onboarding, ensuring a seamless transition and understanding of the service offerings. - Regularly meet with customers to discuss their needs, provide updates, and gather feedback. 7. Deliverable Management: - Ensure that all deliverables are met within the agreed timelines and quality standards, maintaining high service levels in a 24x7 operational environment. - Monitor project progress and address any issues that may impact delivery. 8. RFP/RFI Development: - Participate in the development and response to Requests for Proposals (RFPs) and Requests for Information (RFIs). - Collaborate with cross-functional teams to create compelling proposals that meet customer requirements. 9. Team Development: - Invest in the continuous development of the team through training, mentorship, and career development opportunities. - Encourage innovation and the adoption of best practices within the team. 10. 24x7 Operational Oversight: - Ensure continuous monitoring and support of cloud environments to maintain high availability and performance. - Implement robust incident management and escalation processes to address issues promptly, minimizing downtime. - Coordinate with global teams to ensure seamless 24x7 operations and handovers. 11. Growth in Commercial Space: - Develop and execute strategies to expand the organization's presence in the commercial sector. - Identify new business opportunities, forge partnerships, and drive revenue growth in the commercial market. - Collaborate with the Sales and Marketing teams to develop targeted campaigns and offerings for commercial customers. 12. Framework Development: - Develop and implement a comprehensive framework for the Managed Cloud Delivery business. - Establish standard operating procedures, best practices, and governance models to ensure consistent and high-quality service delivery. - Continuously improve the framework based on industry trends, customer feedback, and internal assessments. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred. - Extensive experience in managing teams in a Managed Cloud Delivery environment, including 24x7 operations. - Strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering. - Proven track record of successfully handling customer escalations and delivering exceptional customer service. - Excellent leadership, communication, and interpersonal skills. - Ability to analyze data, prepare reports, and present findings to stakeholders. - Experience in the recruitment and onboarding of technical staff. - Strong organizational and project management skills. - Ability to work effectively under pressure and manage multiple priorities. - Experience with 24x7 operational support and incident management. - Demonstrated ability to grow business in the commercial space. - Experience in developing and implementing business frameworks and standard operating procedures. - AWS Cloud Certifications(Architect/Professional) - Azure/GCP Certification is a plus - DOD Clearance
    $144k-199k yearly est. Auto-Apply 60d+ ago
  • AVP of Sales, RWD & Evidence Generation

    Norstella

    Assistant vice president job in Jefferson City, MO

    Company: Norstella Employment Type: Full Time **Description** Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **:** We are seeking a dynamic and experienced Sales Leader with a strong background in software and real-world data solutions calling on pharmaceutical companies. The ideal candidate will have 5-10 years of sales leadership experience, a proven track record of driving revenue growth, and the ability to lead and motivate a high-performing sales team. This role requires a strategic thinker with excellent communication skills and a deep understanding of the RWD market. **Responsibilities:** + Sales Strategy and Execution: + Develop and implement effective sales strategies to achieve company revenue targets. + Identify new business opportunities and markets for growth. + Create and manage sales plans, forecasts, and budgets. + Team Leadership and Development: + Lead, mentor, and inspire a team of sales professionals. + Set clear performance goals and provide regular feedback and coaching. + Foster a culture of collaboration, accountability, and continuous improvement. + Client Relationship Management: + Build and maintain strong relationships with key clients and stakeholders. + Understand client needs and tailor solutions to meet their specific requirements. + Ensure high levels of customer satisfaction and retention. + Market Analysis and Competitive Intelligence: + Stay abreast of industry trends, market conditions, and competitor activities. + Use market insights to inform sales strategies and identify new opportunities. + Represent the company at industry events, conferences, and trade shows. + Collaboration and Communication: + Work closely with marketing, product development, and other departments to align sales efforts with overall business objectives. + Communicate sales performance and market insights to senior management. + Ad hoc duties as assigned **Qualifications:** + Bachelor's degree in Business, Marketing, or a related field (MBA preferred). + 5-10 years of sales leadership experience in the software and/or real-world data industry. + Life Sciences background is required + Proven track record of achieving and exceeding sales targets. + Strong leadership and team management skills. + Excellent communication, negotiation, and presentation skills. + Strategic thinker with the ability to analyze data and make data-driven decisions. + Experience with CRM software and sales analytics tools. + Ability to travel as needed. **Travel:Approximately 30%** **Location:Remote US** **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa. **Benefits:** + Medical and Prescription Drug Benefits + Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) + Dental & Vision Benefits + Basic Life and AD&D Benefits + 401k Retirement Plan with Company Match + Company Paid Short & Long-Term Disability + Paid Parental Leave + Paid Time Off & Company Holidays _The expected base salary for this position ranges from $180,000 to $230,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $180k-230k yearly 34d ago
  • AVP- Complex Claim Liability Specialist

    Travelers Insurance Company 4.4company rating

    Assistant vice president job in Jefferson City, MO

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $132,800.00 - $219,100.00 **Target Openings** 1 **What Is the Opportunity?** Investigate, evaluate, reserve, negotiate and resolve the company's most severe and/or complex claims, in multiple jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, negotiating and resolution. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required. This may include a specific assignment as a severity management resource to one or more field offices. **What Will You Do?** + CLAIM HANDLING: + Directly handle the Company's most severe and complex claims when Travelers has coverage of $2 million or greater and file exposure is greater than $2 million. + Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. + Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. + Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. + Complete outside investigation as needed per case specifics. + Actively engage in the identification, selection and direction of appropriate internal and./or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants and fire or fraud investigators and other experts. + Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation. + Utilize diary management system to ensure that all claims are handled timely. + At required time intervals, evaluate liability & damages exposure. + Establish and maintain proper indemnity & expense reserves. + Share experience and deep knowledge of creative resolution techniques to improve the claim results of others. + Apply the Company's claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics. + Develop and employ creative resolution strategies. + Effectively and efficiently manage both allocated and unallocated loss adjustment expenses + Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts. + Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. + Ensure that the right resources are being applied to each claim to achieve the best result at the most optimal cost. + LEADERSHIP: + Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength. + Field Severity Support: Some Complex Claim Specialists may be responsible for all or some of the following: + Collaborate with field severity units in the management and evaluation of some of the Company's severe and complex liability claims by providing claim handling guidance, recommendations and strategies to Field Product Line Managers, Unit Managers, and Major Case Specialists, for timely, cost effective resolution of liability major cases. + Provide mentoring or training as request by field severity management. + COMMUNICATION/INFLUENCE: + Consult with Manager on use of Claim Coverage Counsel as needed. + Provide guidance to underwriting business partners with res accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims. + Recommend appropriate cases for discussion at roundtable. + Attend and or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense. + Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options. + Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws + Obtain and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions. + Assist underwriting business partners in marketing and account-contact. + Actively participate in the coverage, liability and damages analysis and development of creative resolution strategy for severity cases handled in the field. + Assist in the recognition of available defenses to contain loss payout and setting of appropriate reserves. + Regularly and actively participate in field severity roundtables to share expertise and recommendations in all aspects of severe claim management. + Collaborate with the severity unit in compliance with company claim policies, procedures, practices and standards for the handling of cases that meet the Critical Claim referral guidelines. + OTHER ACCOUNTABILITIES: + Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy. + Recognize and implement alternate means of resolution. + Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers. + Track and control legal expenses to assure cost-effective resolution. + Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged. + Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. + Closely monitor independent counsel to ensure quality product. + Actively participate in periodic file quality reviews. + Appropriately deal with information that is considered personal and confidential. + Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + College degree preferred or equivalent business experience. + 5-10 years experience handling serious injury and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement). + Position requires a proficiency in oral and written communications. + Advanced communications skills are required to understand, interpret and convey highly technical information in simple terms to others. + Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution. + Familiarity with commercial lines/personal lines products, policy language, exclusions, ISO forms, effective claims handling practices. + Extensive experience handling large exposure and/or complex liability claims. + Familiarity with commercial lines products, policy language, exclusions, ISO forms, effective claims handling practices. + Thorough understanding of the litigation process, relevant case and statutory law. + Ability to recognize, analyze and advise on complex coverage, liability and damage issues. + Expert written and verbal communication skills to understand, synthesize, interpret and convey complex data. + Create and manage positive working relationships with business and marketing partners. + Ability to analyze and effectively respond to human resource issues. + Utilize technology as a strategic tool. + Ability to make independent decisions up to $1,000,000 without involvement of supervisor. + Competencies: + Leading the Business - Drive Results. + Leads Change - Executes Business Strategy. + Leading Others - Attract Top Talent, Maximize Individual Performance, Holds Others Accountable, Aligns Rewards, Creates and Sustains a Dynamic Workplace. + Leading Self-Emotional Intelligence - Demonstrates Self-Awareness, Initiative and accountability, Applies Critical Thinking, Communications Effectively & Influences Others, Exhibits Courage, Conviction & Credibility. **What is a Must Have?** + High School Degree or GED. + 5 years bodily injury litigation claim handling experience or 10 years litigation experience. + In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. + Generally, license(s) are required to be obtained within three months of starting the job. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $132.8k-219.1k yearly 12d ago
  • AVP, Customer Experience - Mortgage Processing

    Pennymac 4.7company rating

    Assistant vice president job in Saint Louis, MO

    PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Assistant Vice President Customer Experience will lead multiple teams and monitor Customer Service activities, ensuring staff provides timely, friendly and effective service to customers while maximizing employee production and quality. As the AVP Customer Experience you will monitor workflows and queues to ensure service levels are met. The Assistant Vice President Customer Experience will: Directly supervise employees in a call center environment providing support to the mortgage fulfillment division Oversee coordination within multiple divisions and across all areas within Pennymac to ensure consistent and proper execution Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions Communicate monthly results to Management on departmental performance objectives Conduct quality reviews of staff daily and provide feedback Act as the main point of escalation for all issues within the functions Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring Bachelor's degree in Bus Administration, Finance or related field preferred, or equivalent direct industry experience 7+ years of Mortgage experience required Management experience in a Call Center Environment Ability to work with call monitoring tools/software Demonstrated success with pipeline management Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $75,000 - $130,000 Work Model OFFICE
    $75k-130k yearly Auto-Apply 43d ago
  • AVP, Actuarial Valuation

    Americo Financial Life and Annuity 4.7company rating

    Assistant vice president job in Kansas City, MO

    Americo is seeking an experienced and results-driven Actuarial Manager to lead key valuation and financial reporting functions across our life and annuity portfolio. This role is ideal for an FSA with management experience who wants to play a hands-on role in financial reporting, model governance, and team leadership. The Actuarial Manager will oversee quarterly valuation processes, strengthen GAAP and statutory reporting accuracy, and guide the continued evolution of Americo s Prophet 360 modeling environment. This position is fully in-office and located in downtown Kansas City, MO. Key Responsibilities Lead quarter-end valuation and financial reporting processes under both GAAP and Statutory accounting standards. Oversee and mentor a team of actuarial associates responsible for valuation, reporting, and related analysis. Maintain, validate, and enhance Prophet 360 models used in the valuation and financial reporting of life and annuity products. Ensure the integrity and accuracy of reserves, assumptions, and model results through rigorous validation and controls. Collaborate with Finance, Risk, and IT to support audit readiness, improve process automation, and strengthen model governance. Monitor and interpret regulatory changes impacting valuation, including GAAP LDTI and statutory reporting updates. Provide leadership in assumption setting, experience studies, and methodology documentation. Contribute to strategic initiatives that improve efficiency, governance, and cross-functional collaboration within the actuarial team. Experience and Qualifications Fellow of the Society of Actuaries (FSA) required. 8 to 15 years of actuarial experience, including management or team leadership in valuation or financial reporting. Strong knowledge of GAAP and Statutory valuation frameworks and actuarial guidelines, including LDTI. Hands-on experience with Prophet 360 or comparable actuarial modeling software such as MG-ALFA. Proficiency in Excel, and familiarity with SQL or Python preferred. Demonstrated ability to lead teams, manage multiple priorities, and communicate effectively with cross-functional partners. What We Offer Competitive compensation package commensurate with experience, including base salary, target bonus, and potential sign-on incentive. Comprehensive benefits including health, dental, vision, life insurance, and 401(k) with company match. Support for continuing professional development and actuarial education. Collaborative, inclusive culture focused on integrity, innovation, and professional growth. Downtown Kansas City location with free parking and access to restaurants and local attractions. About Us Americo: We re in this for life! The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it s the people who make things work, so we hope you join us! What you ll love about working at Americo: Compensation: Our competitive pay and robust bonus program, offered to all associates, will make you feel valued. Learning and development: We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers. Work-life balance: We value work-life balance with our generous paid time off; you begin accruing hours every month, and they increase with tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays! We also support new mothers with a maternity leave program, along with paid STD and LTD. Health and well-being: We commit to your health and well-being and are proud to offer comprehensive health and life insurance options, including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more. Future planning: Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education. Giving back: We support several local organizations, such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community. The fun stuff: Americo participates in the Kansas City Corporate Challenge, a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors to allow associates to step away from work and enjoy each other s company. Bustling environment: Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance of your favorite restaurants and attractions. Plus, you ll receive complimentary paid parking near our Americo offices downtown parking is a premium, but we ve got you covered. #AMERICO
    $116k-151k yearly est. 60d+ ago
  • AVP, Claim Account Manager

    Sompo International

    Assistant vice president job in Saint Louis, MO

    As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions. Job Description Are you looking for your next opportunity? Sompo has a unique opportunity for an AVP, Claims Account Manager in our North America Client Experience Team. This position will be responsible for handling claim accounts across the Midwest Zone, which includes Chicago, IL, Minneapolis, MN, St. Louis, MO, Kansas City, MO, Detroit, MI, Cincinnati, OH and the encompassing territory. The role will participate in or directly manage the acquisition, maintenance, and renewal of accounts, and deliver agreed-upon claim service to clients and brokers in a timely and professional manner. Location: This position will be based out of our Chicago, IL or any other Sompo office location in the Midwest Zone. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you'll be doing: * Foster and manage relationships between claim operations and clients, brokers, and partners * Develop sales proposals that present competitive advantages * Participate in sales presentations to potential clients and brokers * Ensure timely execution of client service contracts and resolve contract, billing, and funding-related issues * Manage all aspects of client claim file review meetings * Determine claims and reporting preferences, options, and infrastructure to provide efficient service delivery * Establish, monitor, and maintain data integrity, especially with claims coding * Determine, establish, and maintain electronic Claim Handling Instructions * Monitor claim activity for existing clients to ensure adherence to established protocols * Collaborate with management to deliver claim service that meets client expectations * Communicate effectively with all internal and external customers * Analyze claims data, identify trends within client portfolios, and collaborate on proactive solutions * Evaluate claims and provide settlement authority * Serve as a single claim point of contact for aligned brokers * Support Underwriting and Business Development for broker presentations, marketing, and claims-related needs in the Western Zone What you'll bring: * Minimum of 10 years of insurance claims experience, including managing claim service delivery to large national accounts * Familiarity with Alternative Risk Transfer mechanisms and unbundled claim programs * Proficiency in Property, Casualty, and Workers' Compensation claims * Demonstrated leadership, teamwork, collaboration, problem-solving, and communication skills * Strong negotiation and presentation skills with excellent written and verbal communication * Strategic, proactive, and innovative mindset to develop creative solutions and resolve problems * Advanced relationship management skills with internal staff and external partners * Ability to develop and deliver financial and statistical analysis to clients * Effective communication across a wide spectrum of stakeholders * Proficiency in Microsoft Suite, including Excel, PowerPoint, and Word Salary Range: $130,000 - $190,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience. At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance. We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs: * Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution * Pharmacy benefits with mail order options * Dental benefits including orthodontia benefits for adults and children * Vision benefits * Health Care & Dependent Care Flexible Spending Accounts * Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children * Company-paid Disability benefits with very competitive salary continuation payments * 401(k) Retirement Savings Plan with competitive employer contributions * Competitive paid-time-off programs, including company-paid holidays * Competitive Parental Leave Benefits & Adoption Assistance program * Employee Assistance Program * Tax-Free Commuter Benefit * Tuition Reimbursement & Professional Qualification benefits In today's world, what do we stand for? Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo. Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions - we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.
    $130k-190k yearly Auto-Apply 14d ago
  • AVP, Architect- Agentic AI

    Genpact Ltd. 4.4company rating

    Assistant vice president job in Advance, MO

    Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of AVP, Architect- Agentic AI! In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions-domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines. In this role, you will lead the design and architecture of innovative cloud-based solutions, shaping the technological foundation of our growing R&D team. You'll define and implement architecture standards, ensuring scalable, high-quality systems that support rapid product growth. Responsibilities * Define and lead the technical design methodologies, processes, technologies, and standards. * Ensure that product design and architecture fit into the technical architectural framework and allow for fast growth. * Bring industry best practices and help navigate changing technologies and upcoming trends to create a strategic company product roadmap. * Act as a mentor for other engineering team members, providing guidance and support. * Regularly inform top management and senior external personnel on the company's technical capabilities and future direction. * Collaborate with internal teams to build an efficient process-driven engineering environment that can expand rapidly when needed. * Research directions for future technologies and product architecture. * Participate in peer reviews of solution designs and related code. * Engage in hands-on development and problem-solving to ensure successful implementation of solutions. * Work closely with the VP R&D and other stakeholders to create a roadmap that supports our evolving products and organize work effectively. Qualifications we seek in you! Minimum Qualifications / Skills * experience in software development and architecture in product-based companies. * Exceptionally strong knowledge of design patterns and enterprise architectural patterns. * Extensive experience with core Microsoft .NET technologies (.NET framework / .NET Core). * Proven knowledge of C# with a deep understanding of internals and language features. * Experience with cloud platforms, especially Microsoft Azure, and familiarity with AWS and GCP. * Proficiency in containerization and orchestration tools (e.g., Docker, Kubernetes). * Experience working with relational and non-relational databases (e.g., SQL, PostgreSQL, MongoDB). * Strong understanding of RESTful services and API design. * Experience working with message brokers (e.g., RabbitMQ, Apache Kafka). * Understanding of Scrum and Agile methodologies. * Fluent in spoken and written English. Preferred Qualifications/ Skills * Experience with additional cloud platforms, such as AWS and GCP. * Previous experience with high-performance distributed systems. * Familiarity with modern software development tools and practices. * Contribution to open-source projects. * A degree in Computer Science or a related discipline. Why join Genpact? * Lead AI-first transformation - Build and scale AI solutions that redefine industries * Make an impact - Drive change for global enterprises and solve business challenges that matter * Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills * Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace * Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build * Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. The approximate annual base compensation range for this position is $100,000 to $125,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity Work-from-Anywhere Roles - "Los Angeles California-based candidates are not eligible for this role" Location-based Roles (e.g., Richardson roles - metro area can be adjusted by role location) - "Los Angeles, California based candidates are not eligible for this role. area candidates are eligible for this role only." Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasi '1656488
    $100k-125k yearly 47d ago
  • Vice President, Service Delivery & Operations

    Impact Group 3.8company rating

    Assistant vice president job in Saint Louis, MO

    Job DescriptionIMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, leadership development, and outplacement solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles - working in their hometown, remotely or literally, anywhere in the world. We're on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes - large and small, national and global - our business model emphasizes the importance of human connections. Join IMPACT Group and you'll be helping others move their careers forward! Candidates must reside in the St. Louis metro area. The position is hybrid and will occasionally come in to our Chesterfield, MO office. This is a full-time, exempt position with benefits. Job Summary: The Vice President of Coaching Service Delivery and Operations is a key member of IMPACT Group's executive team and a strategic leader responsible for the profitable, scalable, and high-quality delivery of our coaching solutions across relocation, outplacement, and leadership development. This executive oversees coaching performance, delivery operations, and the teams supporting research, résumé development, quality assurance, content, and department specific training. This leader brings strong business acumen, deep analytical capability and advanced metrics driven decision making skills. With mastery of financial analysis and margin optimization, he/she ensures IMPACT Group's service delivery remains both exceptional and profitable. He/she anticipates industry shifts, influences organizational strategy and leads departmental initiatives that advance operational efficiency and innovation. Key Responsibilities: 1. Lead and develop a globally dispersed service delivery organization of 250+ employees, including direct management of 5-7 people managers, setting clear expectations, driving accountability, and ensuring consistent performance across regions, functions, and time zones Defines and advances a metrics-driven service delivery strategy with clear KPIs focused on user experience, profitability, quality, scalability and operational efficiency. Uses data and analytics to inform executive decision-making, resource allocation and long-term service delivery models. Provides clear, insight-based recommendations to support the company's strategic vision and future direction. 2. Own end-to-end service delivery and operational execution for greater than $15M in annual revenue, monitoring and improving profitability, efficiency, quality, and key operational metrics to ensure scalable, high-impact client outcomes. Ensures service delivery excellence for all coaching programs with a strong emphasis on measurable outcomes, service quality and profitability. Establishes and monitors KPIs related to utilization, productivity, cost-to-serve, turnaround time, and participant satisfaction. Leads coaching managers to achieve margin targets, financial performance expectations and operational goals. 3. Operational Leadership, profitability and continuous improvement Operational Leadership, Profitability & Continuous Improvement Owns full P&L responsibility for service delivery, including budgeting, forecasting, pricing inputs and margin optimization. Conducts regular financial and operational reviews, leveraging Excel based models to analyze trends, variances, capacity and resource utilization. Identifies opportunities to reduce operational costs while protecting or enhancing quality and participant satisfaction. Leads continuous improvement efforts using innovation frameworks or Lean/Agile methodologies to enhance efficiency and profitability. Oversees quality metrics and ensures transparency, accountability and continuous improvement cycles across all delivery functions. Cross-Functional Partnership Works closely with sales, account management, and accounting to ensure profitable solution design, accurate scoping and cost discipline. Collaborates with IT to prioritize and implement technology enhancements that improve operational efficiency and participant experience. Team Culture, & Talent Development Leads, develops and scales high-performing teams across service delivery and operations, emphasizing data literacy, financial acumen and accountability. Ensures training programs incorporate measurable coaching standards, productivity targets and quality expectations. Promotes a culture that values transparency, meaningful metrics and continuous feedback. Demonstrates managerial courage while balancing business needs with a people centric leadership approach. Qualifications: Bachelor's degree in business, management, social/behavioral sciences or related field; Master's preferred. 8+ years of progressive leadership experience in service delivery, operations, coaching, HR consulting or professional services. Experience managing large teams of 100+ including experience managing senior managers and middle managers. Operational execution experience with at least $8M+ annual revenue. Minimum 4 years at the Director or Senior Director level leading large, multi-disciplinary teams. Proven ownership of P&Ls and experience managing sizable departmental or business unit budgets. Global management experience and experience managing full-time employees, part-time employees and independent contractors. Exceptional analytical skills and advanced proficiency in Microsoft Excel (complex modeling, forecasting, pivot tables and data analysis). Demonstrated success using metrics/KPIs to drive decision-making, improve efficiency and enhance margins. Experience with financial modeling, revenue/cost analysis, and margin improvement strategies. Strong background in operational excellence, including the application of Lean, Agile, Six Sigma or related methodologies. Ability to communicate complex financial and operational insights clearly and persuasively to executive and non technical audiences. Outstanding change management skills with the ability to lead through ambiguity and fast-paced growth. Please read more about us at ***************************** At IMPACT Group, we believe that diversity drives innovation-and that work should be accessible to everyone. We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between. We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team members-whether in-office or remote-can contribute fully and thrive. Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, we'll partner with you to ensure a barrier-free experience. We know that people are at the heart of every successful transition-whether it's relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe. Powered by JazzHR R8J66dJbb4
    $131k-211k yearly est. 13d ago
  • AVP, Cloud Operations

    Lockton 4.5company rating

    Assistant vice president job in Kansas City, MO

    The Cloud Manager - Global Operations will be responsible for overseeing and coordinating enterprise-wide cloud initiatives across multiple regions. This role requires strong technical expertise, strategic leadership, and the ability to collaborate effectively with international stakeholders. The incumbent will drive the global cloud vision, develop implementation roadmaps, and ensure operational and engineering excellence across Azure cloud environments. Key Responsibilities * Global Leadership: Direct and manage cloud operations across multiple countries, ensuring alignment with organizational goals and regional requirements. * Strategic Planning: Define and implement the global cloud strategy and roadmap to support business transformation and scalability. * Program Management: Lead large-scale, enterprise-level cloud projects with a focus on governance, performance, and cost efficiency. * Stakeholder Collaboration: Partner and collaborate with regional CIOs and senior leadership teams to align regional initiatives with global objectives. * Team Development: Provide leadership, mentoring, and direction to a distributed team of cloud experts, fostering technical excellence and professional growth. * Operational Governance: Establish and enforce best practices for cloud operations, security, compliance, and financial management. * Continuous Improvement: Identify and implement automation and optimization opportunities to enhance efficiency and service reliability. * International Engagement: Participate in international travel, approximately six weeks per year, to support regional teams and initiatives.
    $71k-91k yearly est. 12d ago
  • Vice President of Operations

    Warehouse Quote

    Assistant vice president job in Kansas City, MO

    is on-site in Kansas City About WarehouseQuote: At WarehouseQuote, our clients hire us to manage their 3PL Warehousing Network. We do this by leveraging technology, data intelligence, and operational excellence to drive clarity, growth, and innovation with excellence in all that we do. WarehouseQuote has built an integrated network of warehouses that can provide customers with on-demand scalable capacity. Customer inventory inside the WarehouseQuote network is managed by proprietary technology that can be utilized to provide real-time inventory visibility and forecasting. What we ve been able to accomplish is not possible without our people, culture, and core values. It s our not so secret sauce. - Benjamin Hagedorn (CEO) The Role This role drives consistent operational execution and continuous improvement within our clients' supply chains by overseeing daily operations, identifying, advocating for, and communicating WarehouseQuote s value-added functions, and championing the use of technology, automation, and artificial intelligence. Day to Day Responsibilities: Team Leadership & Management Lead, coach, and support the following teams: order processing, inventory, project management, and onboarding. Conduct 1:1s, team meetings, and performance reviews. Set team goals and monitor KPIs like aging orders, exceptions, warehouse and team performance, quarterly rock completion, value add communication. Customer Strategy, Engagement, & Automation Identify, advocate, implement, and enforce usage of automations and artificial intelligence. Develop strategies to improve customer onboarding, day-to-day execution, and long-term success. Work with high-value or strategic accounts to ensure satisfaction and retention. Monitor customer health and intervene with at-risk accounts. Analyze data and dashboards to identify trends and opportunities. Cross-Functional Collaboration Drive revenue by joining sales meetings and communicating our operational value adds. Influence our tech roadmap by identifying and advocating for impactful tech enhancements. Who We Are Looking For: Strategic Leadership Visionary thinking: Can design and evolve a customer journey that aligns with company goals Cross-functional collaboration: Able to align with engineering, sales, and solutions to drive customer success Customer-Centric Mindset Empathy & advocacy: Understand and anticipate customer needs Data-driven approach: Uses metrics like exception tracking, aging orders, order growth, and CSAT to guide strategy Voice of the customer: Advocate for client and employee feedback into tech roadmap Operational Excellence Playbooks and processes: Skilled at building scalable systems (e.g., onboarding, day-to-day execution, QBRs). Team building: Can recruit, coach, and scale a high-performing Operations team. Core Values Alignment Put People First - We believe trust is the foundation of all relationships. We maintain that trust by showing grace while also challenging each other to operate our business in a way that maintains our culture of appreciation, respect, and transparency. Take Ownership of Every Situation We take ownership and are accountable for our actions. We do this by striving to admit, learn, and grow from failure and mistakes. We identify difficult situations as a privilege and an opportunity to provide value to our stakeholders. Do The Right Thing Every Time - We have the integrity to make the tough decision. When encountering challenges and opportunities, we never abandon our values or put others at risk. Following the Golden Rule makes us proud of our work and the relationships we build with one another. Maintain Financial Discipline - We will exercise prudence in all financial decisions and will never risk the long term health of the company for short term gain. We hold the belief that today's sacrifices are tomorrow's rewards and the work we do as a company will serve as an example of our respect for each other. Live Generously - We are the best versions of ourselves when we selflessly and humbly given of our time and talent to make a positive impact on those around us. Benefits: 85% of premiums for medical, dental, and vision plans covered by WareHQ Labs $2,000 annual HRA/HSA contribution 401k with 100% match, up to 6%, immediately vested upon enrollment Reimbursement programs: childcare, tuition, wellness, cellphone Free daily lunches Leadership and development training Men and women haircuts Onsite gym We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
    $113k-194k yearly est. 31d ago
  • Vice President of Operations

    Rezilient Health

    Assistant vice president job in Saint Louis, MO

    At Rezilient, we're redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care. By streamlining care delivery and continuously expanding specialty services, we empower our care team to focus on patient well-being while providing the most comprehensive and accessible care possible. Rezilient Health is seeking an experienced Vice President of Operations to lead and scale operational excellence across the organization. You will be responsible for developing the systems, processes, and infrastructure necessary to support growth and operational efficiency, and driving the execution of strategic initiatives. You will also support key functions including clinic and customer implementations, IT infrastructure, and internal operations to ensure consistency, scalability, and performance across all areas of the business. You will serve as a critical connector between departments, aligning cross-functional teams around shared goals and optimizing workflows to achieve measurable outcomes. This is a hands-on leadership role suited for someone who possesses a high level of mental agility, is a self-starter who thrives in fast-paced, evolving environments, brings a strong strategic mindset to operational challenges but can also execute tactically, and is motivated by the opportunity to shape the future of healthcare delivery. Key Responsibilities: Lead and scale Rezilient's de novo CloudClinic launch function, overseeing site selection, buildout coordination, workflow readiness, staffing plans, and activation across multiple states. Develop and maintain standardized launch playbooks to ensure consistent, efficient, and patient-centric approach. Advise on resource planning and tradeoff decisions to ensure appropriate scheduling, capacity management, and prioritization across teams in close collaboration with Clinical Operations. Lead KPI development, monitoring, dashboards, and operational analytics to guide decision-making. Drive financial oversight of operational areas, including full P&L responsibility, budgeting, forecasting, and cost optimization. Translate high-level strategy into hands-on, tactical execution, operating comfortably at both the strategic and operational levels. Build, mentor, and develop high-performing operational teams that embody a culture of collaboration, transparency, and continuous improvement. Hold teams accountable to clear performance expectations, providing coaching, escalation, and support to drive results. Support end-to-end customer onboarding and implementations, supporting a range of partners, including but not limited to employers and health systems. Establish clear implementation milestones, timelines, and communication plans to ensure seamless integration and strong customer satisfaction. Partner cross-functionally with Sales, Customer Success, Clinical Operations, and Engineering teams to refine and scale implementation processes. Collaborate with engineering and technology leadership to support the development of reliable, secure, and scalable systems and infrastructure that enable operational efficiency and high-quality care delivery. Oversee key technology tools and platforms including analytics, reporting systems, and infrastructure supporting clinic operations. Ensure compliance with data privacy, security standards, and technology-related regulatory requirements. Conduct regular site visits (25-50% travel) to evaluate operational readiness and ensure adherence to operational standards. Requirements Bachelor's degree in relevant field required; advanced degree (e.g., MBA) preferred. 10+ years of experience in corporate shared services or operations, with at least 5 years in a senior leadership role, building processes and systems from scratch in a multi-site, multi-regional healthcare or health tech organization. Direct experience in one or more relevant healthcare vertical(s) leading employer implementations. Experience launching ‘de novo' sites across multiple states, with expertise in operational planning, regulatory coordination, and market deployment. Strong financial acumen, including managing P&Ls, budgets, and financial performance across regions. Demonstrated success building KPI frameworks, dashboards, and analytics-driven processes that improve visibility and accountability. Experience working with IT or technical teams, particularly in infrastructure, systems optimization, or technology-enabled operations. Comfort with existing tech stack, including Google Workspace, Slack, Notion, Asana, and Jira, is strongly preferred. Ability to lead cross-functional initiatives, influence at all levels, and thrive in fast-paced, growth-stage environments. Benefits This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You'll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.
    $112k-192k yearly est. Auto-Apply 60d+ ago
  • Vice President Operations

    Recruitkick

    Assistant vice president job in Saint Louis, MO

    Job Title: Vice President of Operations - Hotel Chain Salary Range: $125,000 - $185,000 per year We are representing a dynamic and expanding hotel chain, who is a leader in the hospitality industry with 30 hotels and restaurants across the country. We're seeking a highly skilled and motivated Vice President of Operations to join our team in St. Louis, MO. Key Responsibilities: Strategic Leadership: Provide strategic direction for the operations of our hotels and restaurants, ensuring alignment with overall business goals and objectives. Performance Optimization: Oversee and optimize operational performance, implementing efficient processes to enhance guest satisfaction, reduce costs, and increase profitability. Team Management: Lead and mentor a diverse team of regional managers and department heads, fostering a collaborative and high-performance culture. Quality Assurance: Maintain and enhance the quality standards of our hotels and restaurants, ensuring a consistent and exceptional guest experience. Financial Management: Manage budgets, financial forecasts, and cost-control initiatives to achieve financial targets and maximize profitability. Collaboration: Collaborate with cross-functional teams, including marketing, sales, and human resources, to drive overall business success. Qualifications: Bachelor's degree in Business Administration, Hospitality Management, or a related field. MBA preferred. Proven track record of success in a similar role within the hospitality industry. Strong leadership and people management skills, with the ability to motivate and develop high-performing teams. Excellent strategic thinking and problem-solving abilities. Exceptional communication and interpersonal skills. Experience working with a multi-location hotel chain is a plus. To Apply: Please submit your resume and cover letter to ******************** or apply here. Disclaimer: RecruitKick is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. During our recruiting process, we may contact you about positions we feel are a good fit for you or contact you via SMS text message. By clicking to submit your application, RecruitKick has your consent to communicate via SMS text message moving forward.
    $125k-185k yearly Easy Apply 60d+ ago
  • Vice President, Enterprise Operations

    Mastercard 4.7company rating

    Assistant vice president job in OFallon, MO

    Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Enterprise OperationsJob Overview This position provides senior leadership to large, diverse, technology centers supporting MasterCard Business Partners processing needs, internal and external customer requirements and may represent MasterCard Worldwide to the local, city or county governments as well as other business partners or organizations. Financial, organizational and policy responsibilities are included within this position. Major Accountabilities: • Responsible for provision of 24 by 7 by 365 processing, data, and network availability across multi-platform data center environments. • Ensure approved staffing levels are maintained, departmental and staff education, training and cross training needs are met. • Ensure that staff has skills and behaviors to perform tasks fully through effective communication of goals, objectives, performance and, as necessary, improvement plans. • Review, approve and implement policy changes with minimal customer or staff interruption. • Review, approve and ensure the implementation of new or revised operational processes and procedures and provide strategic direction for the organization. • Ensure technical platform or center wide disaster recovery processes and procedures are in place and viable. • Provide appropriate resources and budget to deliver timely, effective, efficient and predictable processing services and continuing improvement of performance while managing multi-million dollar annual cost center budgets and appropriate expenditures within the approved budgets. • Respond to operational and business concerns or issues relative to future business programs, projects, or enhancements to ensure consistent delivery of quality services. All About You • Education: Bachelor's degree or equivalent experience (Master's degree preferred) • Minimum of 8 plus years of experience including management responsibilities within a large Network Operations environment. • Extensive professional knowledge of complex Network Operations, networking and environmental operational techniques coupled with in-depth knowledge in infrastructure technologies. • Extensive experience with managing a 24X7 shift environment of IT technical and operational staff, as well as managing relationships and performance of contract resources and service provider teams and the ability to integrate these resources into the overall MasterCard team environment is essential. • Proven ability to lead large complex projects and the ability to work effectively with all areas within Global Technology Operations, Corporate Groups and outside solution providers. • Proven verbal and written communications skills are a requirement for this role and experience with the following deliverables is critical: requirements documents, design documents, project financials Skills/ Abilities: • Management and communication skills to direct senior technical individual contributor and multi-discipline management staffs and to interact across multiple organizational levels of internal and external customer groups. •Ability to foster open communications across all internal or external organizational levels. • Ability to provide organizational direction and sound judgment to motivate direct and indirect reports to deliver superior results and assure appropriate business outcomes of large or complex projects. • Ability to approve and implement policy and provides strategic direction for the organization is essential. Work Conditions: • 24 by 7 by 365 data center environment with staff shift work Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $176,000 - $294,000 USD
    $95k-127k yearly est. Auto-Apply 60d+ ago
  • VP, Private Equity Fund Accounting - Lead & Scale

    The Emerald Recruiting Group

    Assistant vice president job in Saint Louis, MO

    A leading global fund administrator is seeking a Vice President of Private Equity Fund Accounting to oversee client delivery, manage a team, and ensure accurate financial reporting for a portfolio of top-tier private equity clients. Candidates should have 7-10 years of experience in fund accounting, a strong knowledge of US GAAP, and exceptional leadership skills. This position provides exposure to senior-level client interactions and competitive compensation in a growth-driven environment. #J-18808-Ljbffr
    $106k-167k yearly est. 4d ago
  • AVP, Actuarial Valuation

    Americo Financial Life and Annuity 4.7company rating

    Assistant vice president job in Kansas City, MO

    Americo is seeking an experienced and results-driven Actuarial Manager to lead key valuation and financial reporting functions across our life and annuity portfolio. This role is ideal for an FSA with management experience who wants to play a hands-on role in financial reporting, model governance, and team leadership. The Actuarial Manager will oversee quarterly valuation processes, strengthen GAAP and statutory reporting accuracy, and guide the continued evolution of Americo's Prophet 360 modeling environment. This position is fully in-office and located in downtown Kansas City, MO. Key Responsibilities Lead quarter-end valuation and financial reporting processes under both GAAP and Statutory accounting standards. Oversee and mentor a team of actuarial associates responsible for valuation, reporting, and related analysis. Maintain, validate, and enhance Prophet 360 models used in the valuation and financial reporting of life and annuity products. Ensure the integrity and accuracy of reserves, assumptions, and model results through rigorous validation and controls. Collaborate with Finance, Risk, and IT to support audit readiness, improve process automation, and strengthen model governance. Monitor and interpret regulatory changes impacting valuation, including GAAP LDTI and statutory reporting updates. Provide leadership in assumption setting, experience studies, and methodology documentation. Contribute to strategic initiatives that improve efficiency, governance, and cross-functional collaboration within the actuarial team. Experience and Qualifications Fellow of the Society of Actuaries (FSA) required. 8 to 15 years of actuarial experience, including management or team leadership in valuation or financial reporting. Strong knowledge of GAAP and Statutory valuation frameworks and actuarial guidelines, including LDTI. Hands-on experience with Prophet 360 or comparable actuarial modeling software such as MG-ALFA. Proficiency in Excel, and familiarity with SQL or Python preferred. Demonstrated ability to lead teams, manage multiple priorities, and communicate effectively with cross-functional partners. What We Offer Competitive compensation package commensurate with experience, including base salary, target bonus, and potential sign-on incentive. Comprehensive benefits including health, dental, vision, life insurance, and 401(k) with company match. Support for continuing professional development and actuarial education. Collaborative, inclusive culture focused on integrity, innovation, and professional growth. Downtown Kansas City location with free parking and access to restaurants and local attractions. About Us Americo: We're in this for life! The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it's the people who make things work, so we hope you join us! What you'll love about working at Americo: Compensation: Our competitive pay and robust bonus program, offered to all associates, will make you feel valued. Learning and development: We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers. Work-life balance: We value work-life balance with our generous paid time off; you begin accruing hours every month, and they increase with tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays! We also support new mothers with a maternity leave program, along with paid STD and LTD. Health and well-being: We commit to your health and well-being and are proud to offer comprehensive health and life insurance options, including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more. Future planning: Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education. Giving back: We support several local organizations, such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community. The fun stuff: Americo participates in the Kansas City Corporate Challenge, a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors to allow associates to step away from work and enjoy each other's company. Bustling environment: Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance of your favorite restaurants and attractions. Plus, you'll receive complimentary paid parking near our Americo offices - downtown parking is a premium, but we've got you covered. #AMERICO
    $116k-151k yearly est. 29d ago
  • Vice President, Coaching Service Delivery & Operations

    Impact Group 3.8company rating

    Assistant vice president job in Chesterfield, MO

    IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, leadership development, and outplacement solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles - working in their hometown, remotely or literally, anywhere in the world. We're on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes - large and small, national and global - our business model emphasizes the importance of human connections. Join IMPACT Group and you'll be helping others move their careers forward! Candidates must reside in the St. Louis metro area. The position is hybrid and will occasionally come in to our Chesterfield, MO office. This is a full-time, exempt position with benefits. Job Summary: The Vice President of Coaching Service Delivery and Operations is a key member of IMPACT Group's executive team and a strategic leader responsible for the profitable, scalable, and high-quality delivery of our coaching solutions across relocation, outplacement, and leadership development. This executive oversees coaching performance, delivery operations, and the teams supporting research, résumé development, quality assurance, content, and department specific training. This leader brings strong business acumen, deep analytical capability and advanced metrics driven decision making skills. With mastery of financial analysis and margin optimization, he/she ensures IMPACT Group's service delivery remains both exceptional and profitable. He/she anticipates industry shifts, influences organizational strategy and leads departmental initiatives that advance operational efficiency and innovation. Key Responsibilities: Strategic Leadership & Executive Team Participation Defines and advances a metrics-driven service delivery strategy with clear KPIs focused on user experience, profitability, quality, scalability and operational efficiency. Uses data and analytics to inform executive decision-making, resource allocation and long-term service delivery models. Provides clear, insight-based recommendations to support the company's strategic vision and future direction. Service Delivery Leadership Across Relocation, Outplacement and Leadership Development Coaching Ensures service delivery excellence for all coaching programs with a strong emphasis on measurable outcomes, service quality and profitability. Establishes and monitors KPIs related to utilization, productivity, cost-to-serve, turnaround time, and participant satisfaction. Leads coaching managers to achieve margin targets, financial performance expectations and operational goals. Operational Leadership, Profitability & Continuous Improvement Owns full P&L responsibility for service delivery, including budgeting, forecasting, pricing inputs and margin optimization. Conducts regular financial and operational reviews, leveraging Excel based models to analyze trends, variances, capacity and resource utilization. Identifies opportunities to reduce operational costs while protecting or enhancing quality and participant satisfaction. Leads continuous improvement efforts using innovation frameworks or Lean/Agile methodologies to enhance efficiency and profitability. Oversees quality metrics and ensures transparency, accountability and continuous improvement cycles across all delivery functions. Cross-Functional Partnership Works closely with sales, account management, and accounting to ensure profitable solution design, accurate scoping and cost discipline. Collaborates with IT to prioritize and implement technology enhancements that improve operational efficiency and participant experience. Team Leadership, Culture, & Talent Development Leads, develops and scales high-performing teams across service delivery and operations, emphasizing data literacy, financial acumen and accountability. Ensures training programs incorporate measurable coaching standards, productivity targets and quality expectations. Promotes a culture that values transparency, meaningful metrics and continuous feedback. Demonstrates managerial courage while balancing business needs with a people centric leadership approach. Qualifications: Bachelor's degree in business, management, social/behavioral sciences or related field; Master's preferred. 8+ years of progressive leadership experience in service delivery, operations, coaching, HR consulting or professional services. Minimum 2 years at the Director or Senior Director level leading large, multi-disciplinary teams. Proven ownership of P&Ls and experience managing sizable departmental or business unit budgets. Global management experience and experience managing full-time employees, part-time employees and independent contractors. Exceptional analytical skills and advanced proficiency in Microsoft Excel (complex modeling, forecasting, pivot tables and data analysis). Demonstrated success using metrics/KPIs to drive decision-making, improve efficiency and enhance margins. Experience with financial modeling, revenue/cost analysis, and margin improvement strategies. Strong background in operational excellence, including the application of Lean, Agile, Six Sigma or related methodologies. Ability to communicate complex financial and operational insights clearly and persuasively to executive and non technical audiences. Outstanding change management skills with the ability to lead through ambiguity and fast-paced growth. Please read more about us at ***************************** At IMPACT Group, we believe that diversity drives innovation-and that work should be accessible to everyone. We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between. We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team members-whether in-office or remote-can contribute fully and thrive. Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, we'll partner with you to ensure a barrier-free experience. We know that people are at the heart of every successful transition-whether it's relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe.
    $131k-212k yearly est. Auto-Apply 41d ago
  • VP Mortgage Fulfillment Operations

    Pennymac 4.7company rating

    Assistant vice president job in Saint Louis, MO

    PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Vice President Mortgage Fulfillment Operations will lead our Restructure and Guideline Review team with a focus of providing support across all fulfillment channels. As the VP Mortgage Fulfillment, you will monitor workflows and queues to ensure service levels are met, develop process improvements or actively seek methods to streamline business processes and manage and set goals for a team. The VP Mortgage Fulfillment will: Operate risk management controls to ensure compliance with federal and state regulations Oversee coordination within multiple divisions and across all areas within Pennymac to ensure consistent and proper execution Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality Responsible for communicating monthly results to Management on departmental performance objectives Preform capacity and staffing planning to ensure adequate service levels are met Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring Bachelor's degree in Business Administration, Finance or related field preferred, or equivalent direct industry experience Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint) Mortgage experience required Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $75,000 - $130,000 Work Model OFFICE
    $75k-130k yearly Auto-Apply 12d ago

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  1. Ascension Michigan

  2. Zurich

  3. Rabobank N.A.

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  6. Americo

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