Assistant vice president operations full time jobs - 200 jobs
Finance Operations
Russell Tobin 4.1
Columbus, OH
Financial Operations Support - Columbus, OH (Hybrid)
📍 Hybrid - Columbus, OH
💰 $19.50 to 22.00/hr
🎓 Bachelor's degree required | Internship experience accepted
🕒 Full-time, Contract (6-12 months with potential extension)
We're seeking a motivated Financial Operations Associate to join one of our top financial services clients. This is an excellent opportunity for recent graduates to gain hands-on experience in a professional finance environment and grow within the industry.
What You'll Do:
Support daily financial operations and client account activities
Provide customer service support as needed, assisting with client inquiries and account-related requests
Review, verify, and maintain account documentation and transactions
Collaborate with internal teams to resolve escalations and ensure accuracy
Maintain compliance with firm policies and regulatory requirements
Contribute to process improvements and operational efficiency
What We're Looking For:
Bachelor's degree required (Finance, Business, or related field preferred)
Strong attention to detail and organizational skills
Proficient in Microsoft Excel and other office applications
Excellent communication and teamwork abilities
This position is open to local candidates only - applicants must be located in Ohio
Why You'll Love It
Gain exposure to private banking and wealth management operations.
Build your career foundation with a top financial client known for professional growth.
Work in a structured, team-oriented environment with strong mentorship and support.
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
💡 Interested?
Apply today to connect with Russell Tobin's Financial Services recruiting team and take your next step in financial operations!
$19.5-22 hourly 1d ago
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Operations Manager
Smash Park Entertainment Group
Westerville, OH
What is Smash Park?
Smash Park is a leading "eatertainment" brand, combining craft food and drinks with pickleball, endless games, live entertainment, and weekly events. We're passionate about bringing people together in fun, energetic environments-and just as passionate about creating a supportive and inclusive workplace that encourages growth, innovation, and opportunity.
Job description:
At Smash Park, we are passionate, thoughtful, and competitive professionals, obsessed with serving others. As a leading eatertainment brand, we combine craft food, drinks, and pickleball with endless games, live entertainment, and weekly events to create a fun, energetic atmosphere that brings people together.
We're looking for a driven, hands-on Operations Manager to join our Westerville, OH team. In this role, you'll bring expertise in both culinary/back-of-house and front-of-house operations, working closely with the General Manager to oversee daily activities and ensure an outstanding guest and team member experience.
What You'll Do
Lead and promote Smash Park's core values: Deliver the +1 to Every Guest and Team Member, Create Legendary Experiences, Win as a Team, Perfect the Details, and Always Have Fun.
Cultivate a culture of diversity, equity, and inclusion throughout the organization.
Oversee daily operations, including food and beverage, culinary/back-of-house, front-of-house, events, activities, and guest service.
Supervise, evaluate, and mentor a team of employees to ensure accountability and high performance.
Train and develop team members to deliver exceptional guest experiences.
Ensure compliance with food safety, liquor regulations, and quality standards.
Monitor operational costs, identify opportunities to reduce waste, and improve profitability.
Implement policies and protocols to maintain and improve operational efficiency.
Help plan and execute public and private events to promote the Smash Park brand.
Continuously review and improve the overall guest experience-from product quality to service delivery.
Report directly to the venue's General Manager, collaborating to ensure smooth operations and a positive work environment.
The Experience You'll Bring:
2+ years of experience in hospitality management, including both culinary/back-of-house and front-of-house operations. leadership experience in both is strongly preferred.
Strong organizational, leadership, and interpersonal skills.
Excellent financial management and analytical abilities.
Experience with restaurant management and accounting software.
In-depth knowledge of food safety, liquor requirements, and quality standards.
Ability to thrive in a fast-paced, active environment, including nights, weekends, and holidays.
Salary is based on experience, skills, and qualifications.
This role is bonus-eligible.
Job Type:
Full-time
Compensation:
Starting salary of $65,000 annually, with bonus-eligibility.
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Experience Required:
Hospitality management: 2 years
We are an Equal Opportunity Employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$65k yearly 5d ago
AVP of Sales, RWD & Evidence Generation
Norstella
Columbus, OH
Company: Norstella Employment Type: Full Time **Description** Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**:**
We are seeking a dynamic and experienced Sales Leader with a strong background in software and real-world data solutions calling on pharmaceutical companies. The ideal candidate will have 5-10 years of sales leadership experience, a proven track record of driving revenue growth, and the ability to lead and motivate a high-performing sales team. This role requires a strategic thinker with excellent communication skills and a deep understanding of the RWD market.
**Responsibilities:**
+ Sales Strategy and Execution:
+ Develop and implement effective sales strategies to achieve company revenue targets.
+ Identify new business opportunities and markets for growth.
+ Create and manage sales plans, forecasts, and budgets.
+ Team Leadership and Development:
+ Lead, mentor, and inspire a team of sales professionals.
+ Set clear performance goals and provide regular feedback and coaching.
+ Foster a culture of collaboration, accountability, and continuous improvement.
+ Client Relationship Management:
+ Build and maintain strong relationships with key clients and stakeholders.
+ Understand client needs and tailor solutions to meet their specific requirements.
+ Ensure high levels of customer satisfaction and retention.
+ Market Analysis and Competitive Intelligence:
+ Stay abreast of industry trends, market conditions, and competitor activities.
+ Use market insights to inform sales strategies and identify new opportunities.
+ Represent the company at industry events, conferences, and trade shows.
+ Collaboration and Communication:
+ Work closely with marketing, product development, and other departments to align sales efforts with overall business objectives.
+ Communicate sales performance and market insights to senior management.
+ Ad hoc duties as assigned
**Qualifications:**
+ Bachelor's degree in Business, Marketing, or a related field (MBA preferred).
+ 5-10 years of sales leadership experience in the software and/or real-world data industry.
+ Life Sciences background is required
+ Proven track record of achieving and exceeding sales targets.
+ Strong leadership and team management skills.
+ Excellent communication, negotiation, and presentation skills.
+ Strategic thinker with the ability to analyze data and make data-driven decisions.
+ Experience with CRM software and sales analytics tools.
+ Ability to travel as needed.
**Travel:Approximately 30%**
**Location:Remote US**
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.
**Benefits:**
+ Medical and Prescription Drug Benefits
+ Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
+ Dental & Vision Benefits
+ Basic Life and AD&D Benefits
+ 401k Retirement Plan with Company Match
+ Company Paid Short & Long-Term Disability
+ Paid Parental Leave
+ Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $180,000 to $230,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$180k-230k yearly 33d ago
Regional (Ohio) Sales and Clinical Operations Manager
Juvly
Columbus, OH
Job Description
Regional (Ohio) Sales and Clinical Manager
Juvly Aesthetics is a leading organization in the healthcare and aesthetics industry, dedicated to providing innovative solutions and exceptional patient care. Our mission is to enhance the well-being of our clients while fostering a culture of growth, collaboration, and integrity.
Location:
In office role, with primary OH location in Columbus/Polaris. Travel to other OH locations: Cincinnati, Cleveland, as required.
Job Summary:
We are seeking an experienced Regional Sales and Clinical Operations Manager to join our team at Juvly Aesthetics. The ideal candidate will focus on driving sales and business growth while collaborating with the Clinical Training Team to ensure standards are met and there is continuous growth and improvement. Reporting directly to the Chief of Staff, this role is pivotal in combining sales acumen with team leadership to contribute to the success of our clinics. A background in either medical or aesthetic work is preferred.
Responsibilities:
Sales Growth: Develop and implement strategies to increase revenue and expand our client base.
Operational Oversight: Ensure smooth day-to-day operations of the clinics, promoting efficiency and a positive work environment.
Team Collaboration and Leadership: Collaborate with the Clinical Training and Operations Teams to ensure clinical standards are upheld and to foster professional growth among team members.
Reporting: Report directly to the Chief of Staff, providing regular updates on clinic performance, sales targets, and team development.
Marketing Collaboration: Work closely with the Marketing Team to enhance social media presence and promote services.
Customer Experience: Uphold high standards for facility cleanliness and customer-facing services to ensure an exceptional patient experience.
Financial Participation: Contribute to financial planning and budget management to support the clinic's overall success. Strict attention to inventory and waste.
Regulatory Compliance: Maintain compliance with healthcare regulations and company policies.
Communication: Provide regular progress updates through remote platforms and collaborate with operations team members.
Requirements:
Experience: Prior management experience in sales, office, or clinic management; experience in the medical, retail, or beauty industry is highly preferred.
Leadership Skills: Ability to motivate, develop, and inspire a both clinical and sales-driven team to achieve their best performance.
Communication Skills: Excellent interpersonal and communication abilities.
Technical Proficiency: Comfortable using basic technology and operating systems for communication and office tasks.
Healthcare Knowledge: Basic understanding of healthcare regulations and medical law is preferred.
Educational Background: A background in clinical or medical work is preferred but not required.
Essential Skills and Abilities:
Reliable and punctual.
Thrives in a dynamic and fast-paced environment.
Energetic, personable, and passionate about aesthetics.
Proven ability to coach and lead a successful clinical or sales team.
Drive and assist in both local and social media marketing endeavors.
Ability to prioritize multiple tasks effectively. Ability to learn and use all tech & systems efficiently.
Job Type:
Full-time, approximately 40 hours per week.
Salary:
Compensation includes a base pay with the potential for a variable component or bonus based on productivity.
Benefits:
Medical, Dental, and Vision insurance
Life Insurance
401(k) retirement plan
Paid vacation and holidays
Generous Staff Treatment program
Family and Friends program
Extensive training opportunities
Technologically advanced clinic
Why Join Juvly Aesthetics:
At Juvly Aesthetics, we believe our success is built on the leadership and dedication of our team members. We empower our managers and staff to take ownership of their roles and contribute meaningfully to the growth of our clinics.
Join Us:
If you are a driven professional looking to make a significant impact in the aesthetics industry, we invite you to apply and become a part of our dynamic team.
Apply Today!
$58k-93k yearly est. 25d ago
Director, Operations - Neuro Heart
Ohiohealth 4.3
Columbus, OH
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
The Director of Operations supervises and coordinates multiple activities, including: statistical, performance and managerial reporting, decision and budget support, billing, supply chain, and capital planning / execution. The Director of Operations participates in the development of clinical/operational strategy and is responsible for directing operations at the OhioHealth Advanced Heart & Vascular Center. The Director of Operations will work in close collaboration with appointed Medical Directors and System Service Line leadership.
**Responsibilities And Duties:**
1. 20%
Monitors & reports on monthly service line trends. Partners with clinical leaders to develop counter-measures for any variances in performance. Continually seeks new methods to deliver timely, electronic and actionable information to key medical, executive and service line leaders. 2.
15%
: Provides primary support to Riverside Neuroscience ACM Board co-management t . Supports physician and administrative chair in coordinating monthly board meetings and maintains documentation related to Board performance. Obtains specialized training coordinate through OhioHealth Legal Service s designed to ensure compliance with regulatory guidelines. 3.
15%
: Manages operations across direct reporting cost centers and teams. 4.
10%
: Collaborates with clinical leaders to develop, deploy and maintain data-driven staffing models. 5.
10%
: Establishes and maintains positive & effective working relationships with physician leaders and medical staff. 6.
10%
: Manages all service line charge entry processes. Ensures charge entry is accomplished via timely, efficient and accurate processes. Develops and deploys audit tools / processes to validate performance. 7. 5%
: Manages service line routine capital projects. 8. 5%
: Organizes and facilitates monthly service line business review. 9. 5%
: Champions the application of standard work for administrative processes with the specific aim of minimizing variability and improving operational performance. 10. 5%
: Participates in goal development in each cost center. Partners with clinical managers in achieving goals. The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by employees in this job. Employee is expected to all perform other duties as requested by supervisor.
**Minimum Qualifications:**
Bachelor's Degree (Required)
**Additional Job Description:**
**MINIMUM QUALIFICATIONS**
Bachelor's Degree
Field of Study: Business
Years of experience: 3
**SPECIALIZED KNOWLEDGE**
MBA or MHA (or equivalent) MS Office Products (including Word, Excel) or relevant years of experience
**DESIRED ATTRIBUTES**
Education, Credentials, or MHA (or equivalent) EPSi, EPIC, MS Office Products (including Access, Excel, Visio, MapPoint), statistical software (SAS, sCS, Minitab). Five years previous experience in acute care setting.
**Work Shift:**
Day
**Scheduled Weekly Hours :**
40
**Department**
Heart Services Admin
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
$65k-125k yearly est. 7d ago
Director Of Operations
CMR Recruiting
Columbus, OH
Job Description
Director Of Operations for our EMS Facility
Compensation: $60,000 - $130,000 Annual Salary Benefits: Medical, dental, vision, life insurance, long-term and short-term disability insurance and 401K with a match program, PTO.
Are you passionate about making a difference in the lives of others? We are looking for a Director Of Operations for our EMS Facility who prides themselves on a positive attitude and dedication to providing top-notch service. We are offering COMPETITIVE PAY with AMAZING BENEFITS and great WORK LIFE BALANCE. If this is something you are looking for, we'd love to have you on board!
Position Description:
We are looking for a dedicated Director Of Operations for our EMS Facility in Columbus, OH. This is a full-time, in-person position, Monday - Friday 9am - 5pm
Qualifications of the Director Of Operations:
Bachelor's degree minimum; preferred fields include business administration, finance, accounting, data analytics, healthcare administration, or related areas. Advanced degrees (MBA, MHA) are advantageous but not required.
Leadership: Strong managerial and operational skills.
Finance: Background in budgeting, financial reporting, and resource allocation.
Data Analytics: Experience with healthcare data systems and analytics.
Healthcare Exposure: EMS or clinical experience is a plus, but strong managerial or technical skills are also valuable.
Technical Skills: Proficiency in data management tools, financial software, and analytics platforms preferred.
Soft Skills: Leadership, communication, strategic planning, crisis management, and collaboration abilities are essential.
Responsibilities of the Director Of Operations:
Oversee daily operations including finance, budgeting, and accounting for the ambulance or EMS service
Manage data analytics and technology systems to optimise efficiency, compliance, and patient care outcomes
Lead staffing, training, and performance oversight aligned with regulatory and quality assurance standards
Collaborate with healthcare providers, public safety agencies, and community partners
Develop and implement policies, financial plans, and performance metrics
Ensure compliance with healthcare regulations, billing, and reporting requirements
Manage procurement and vendor relationships related to technology and service delivery
Use data-driven decision-making to improve operational effectiveness and patient services
If you're a skilled and compassionate Director Of Operations looking for a challenging and rewarding opportunity with our EMS Facility we want YOU to apply!
#CLINICAL
$60k-130k yearly 18d ago
Associate Center Operations Director
Chenmed
Columbus, OH
**We're unique. You should be, too.** We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
+ **Patient Experience:** Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
+ **Slot Utilization:** Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
+ **Slots Quality:** Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients
+ **Available and Accessible:** Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
+ **Disenrollment:** Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
+ **Orphan Patients:** Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
+ **Center Culture (Engagement):** Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
+ **Center Workforce Planning:** Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
+ **Onboarding of Line Staff:** Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
+ **Teammate Retention (Turnover):** Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
+ Performs other duties as assigned and modified at manager's discretion.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
+ Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
+ Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
+ Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
+ Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
+ Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
+ Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
+ Spoken and written fluency in English
+ This position requires use and exercise of independent judgment
+ Flexible to work evening, weekends and/or holidays as needed
**EDUCATION AND EXPERIENCE CRITERIA:**
+ BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required **OR** additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
+ A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
+ A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
**PAY RANGE:**
$83,638 - $119,482 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
**EMPLOYEE BENEFITS**
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE (**************************************************
Current Contingent Worker please see job aid HERE to apply
\#LI-Onsite
We're seeking an Executive Director, Transformation & Servicing Innovation to join our dynamic team. This is a critical role that will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate.
As the Executive Director of Transformation & Servicing Innovation within the Transformation & Servicing Innovation team, you will be at the forefront of a pivotal period of strategic evolution, responsible for leading significant transformation across a massive 12,000+ Full-Time Equivalent organization, primarily composed of call center and back office agents. You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence. This is more than just a leadership position; it's an opportunity to be the primary orchestrator of our Servicing Operations' transformation portfolio. You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction. If you thrive in complex environments, are a master influencer, and possess a relentless promote for impactful delivery, this role offers an unparalleled chance to make a profound impact on our Consumer and Community Banking client base and thousands of our front-line specialists.
Job Responsibilities
Define and Drive Strategic Transformation: Collaborate closely with leadership to identify and prioritize high-impact opportunities within Servicing Operations. Develop and execute a comprehensive transformation roadmap, with a strong focus on becoming an AI-enabled organization ready for future ways of working. Translate high-level goals into actionable initiatives, establishing clear, measurable KPIs.
Champion AI and Emerging Technologies: Lead the strategic direction for leveraging AI, agentic capabilities, and large language models (LLMs) to unlock significant operational efficiencies and reshape future work practices within Servicing Operations.
Orchestrate Transformation Initiatives: Take ownership as the central point of contact for Servicing Operations' transformation portfolio. Strategically organize and drive a robust portfolio of initiatives, ensuring rigorous tracking, on-time and on-budget delivery, and seamless integration into business operations.
Lead Cross-Functional Change: Act as a local champion and primary integrator, fostering a culture of innovation and continuous improvement. Build strong coalitions across all organizational levels, effectively communicating the "why" behind changes, celebrating successes, and proactively mitigating resistance.
Identify & Implement Operational Enhancements: Utilize data and analytics to pinpoint inefficiencies and areas for optimization within servicing operations. Champion the adoption of emerging technologies to boost productivity, elevate customer experience, and strengthen operational resiliency.
Mitigate Risk & Ensure Compliance: Proactively identify and manage risks associated with transformation initiatives. Ensure unwavering compliance with regulatory, operational, and organizational policies throughout all changes to processes and systems.
Foster Cross-Team Collaboration: Partner with Servicing Operations leaders, front-line managers, staff, and CCB Ops & Product Teams to uncover pain points, inform opportunities, and secure prioritization for AI and innovative solutions.
Develop Data-Driven Business Cases: Create compelling, data-driven business cases for each proposed initiative, quantifying potential impacts across cost, expense savings, risk mitigation, and both customer and employee experience.
Enhance Transparency & Buy-in: Establish routines to improve transparency of cross-firm initiatives within Servicing Operations. Provide regular, credible reporting on transformation progress to key strategic stakeholders, proving the value of our investments and ensuring strong buy-in from leadership and staff for smoother adoption of new technologies and processes.
Drive Leadership Alignment & Representation: Report directly to the Head of Customer Service Strategy, Customer Experience, and Performance Excellence, with dotted line accountability into the Head of AI Strategy & Transformation Office. Act as a key representative for the Servicing Organization in senior leadership meetings, articulating and advancing Operations-led strategic initiatives through impactful executive-level presentations.
Required qualifications, skills, and capabilities
15 years of progressive leadership experience with a strong focus on large-scale business transformation and operational excellence.
Demonstrated expertise in large-scale client service environments (10,000+ employees), particularly within call centers and investigation operations, understanding their unique challenges and opportunities.
Proven management consulting background with extensive experience in strategic problem-solving, organizational design, process re-engineering, and complex change management.
Deep expertise in leading and driving organizational change, including cultural transformation, technology adoption, and workforce evolution.
Strong track record of leveraging technology (especially AI/ML) to significantly improve efficiency, customer satisfaction, and operational performance.
Exceptional strategic thinking and analytical skills, capable of translating complex data into actionable insights and strategic recommendations.
Robust technology and operations knowledge, including expertise in policy, procedures, risk, and controls.
Bachelor's degree required.
Flexibility to travel as needed.
Preferred qualifications, skills, and capabilities
Master's degree in Business Administration, Engineering, or a related field is highly preferred;
$91k-146k yearly est. Auto-Apply 60d+ ago
Member Services Operations and Enrollment Manager (Medicaid Health Systems Administrator 1)
Dasstateoh
Columbus, OH
Member Services Operations and Enrollment Manager (Medicaid Health Systems Administrator 1) (2600008C) Organization: MedicaidAgency Contact Name and Information: ******************************** Unposting Date: Jan 27, 2026, 4:59:00 AMWork Location: Lazarus 5 50 West Town Street Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $39.22/hour Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Classified Indicator: ClassifiedUnion: Exempt from Union Primary Job Skill: Health AdministrationTechnical Skills: Health AdministrationProfessional Skills: Collaboration, Innovation, Verbal Communication, Written Communication, Confidentiality, Continuous Improvement Agency OverviewAbout Us:Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by: • Delivering a personalized care experience to more than three million people served. • Improving care for children and adults with complex behavioral health needs. • Working collectively with our partners and providers to measurably strengthen wellness and health outcomes. • Streamlining administrative burdens so doctors and healthcare providers have more time for patient care. • Ensuring financial transparency and operational accountability across all Medicaid programs and services.Job DescriptionWhat You Will Do At ODM:Office: Managed CareBureau: Member ServicesClassification: Medicaid Health Systems Administrator 1 (PN: 20101842) Job Overview:As the Managed Care Operations and Enrollment Manager in the Office of Managed Care, Ohio Department of Medicaid (ODM), your responsibilities will include: · Overseeing statewide initiatives related to Medicaid health systems access, with a focus on managed care enrollment and member services· Managing key components of Ohio's Medicaid programs, including services for Aged, Blind & Disabled (ABD), MAGI, and MyCare Ohio populations· Directing membership services operations, coordinating audits and special projects, and ensuring alignment across multiple stakeholders including County Departments of Job & Family Services (CDJFS), Managed Care Organizations (MCOs), the Managed Care Enrollment Center (MCEC), and other state agencies· Leading efforts related to open enrollment, review of MCO member materials, tracking of Value Added Benefits, and ensuring quality of Medicaid Consumer Hotline phone calls· High-level data analysis, community outreach, and technical consultation to support access to care and improve member experience The ideal candidate will be a collaborative leader with strong analytical, communication, and project management skills, capable of navigating complex systems and driving impactful change across Ohio's Medicaid landscape.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsCompletion of graduate core program in business, management or public administration, public health, health administration, social or behavioral science or public finance; 12 months experience in the delivery of a health services program or health services project management (e.g., health care data analysis, health services contract management, health care market & financial expertise; health services program communication; health services budget development, HMO & hospital rate development, health services eligibility, health services data base analysis).
Or 12 months experience as a Medicaid Health Systems Specialist, 65293.-Or equivalent of Minimum Class Qualifications for Employment noted above.
Technical Skills: Health Administration
Professional Skills: Collaboration, Confidentiality, Continuous Improvement, Innovation, Verbal Communication, Written CommunicationSupplemental InformationSupplemental Information:Compensation is as listed on the posting unless required by legislation or union contract.This positions is overtime exempt.Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.Candidates selected for an interview will be required to complete a written assessment as part of the interview process.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$39.2 hourly Auto-Apply 1d ago
Sr. Manager, Compounding Operations
Hims & Hers
New Albany, OH
Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol "HIMS." To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company's outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit ***********************************
About the Role:
As the Sr. Manager, Compounding Operations, you will lead a team of Specialists (CAPA/Deviation, Documentation, Validations, & OpEx) that is responsible for meeting and maintaining productivity and quality standards within our compounding operations. You will support a brand-new, state-of-the-art facility that requires experience in scaling the business without compromising quality and compliance. You will be a key leader in daily operations, driving continuous improvement, and increasing building capacity within the labs to meet growing demands.
This role is based onsite in our New Albany, OH facility and will report to the Director of Operations, Non-Sterile Compounding 503A | 503B.
You Will:
* Lead and develop a team of functional Specialists supporting CAPA/Deviation, Documentation, Validation, and Operational Excellence
* Own productivity, quality, and compliance performance across compounding operations
Support ramp-up and scale of a new, state-of-the-art compounding facility without compromising GMP standards
* Drive continuous improvement initiatives to increase lab throughput, efficiency, and capacity
* Partner with Quality, Engineering, and Operations to maintain inspection-ready systems in a 503A/503B environment
* Identify operational constraints and implement scalable, compliant solutions to meet growing demand
* Provide day-to-day leadership presence within operations, ensuring consistent execution and accountability
* Establish and monitor KPIs tied to safety, quality, output, and operational excellence
Lead and support validation activities associated with equipment, processes, and facility expansion
* Ensure robust documentation practices that support compliance, traceability, and right-first-time execution
* Champion a culture of quality, compliance, and continuous improvement across the organization
* Act as a key escalation point for operational risks, compliance gaps, and performance challenges
You Have:
* 8-10 years of operational leadership in the pharmaceutical industry and/or relevant experience in a pharmaceutical manufacturing environment and/or 503A, 503B pharmacy.
* Cross-functional team leadership, partnering with Quality, Compliance, R&D, etc. Works well with a team and independently.
* Working knowledge of lean leadership tools and practices (Six Sigma, 6S, etc)
* Attention to detail in a fast-paced environment.
* Working knowledge of USP 795, 797, 800, and/or cGMP
* Physical exertion is required. Including, but not limited to, walking, standing, stooping, bending, and lifting up to 50lbs.
* Bachelor's Degree preferred or relevant experience
Our Benefits (there are more but here are some highlights):
* Competitive salary & equity compensation for full-time roles
* Unlimited PTO, company holidays, and quarterly mental health days
* Comprehensive health benefits including medical, dental & vision, and parental leave
* Employee Stock Purchase Program (ESPP)
* 401k benefits with employer matching contribution
* Offsite team retreats
Conditions of Employment:
* This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
* This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
* Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
* Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
$102k-146k yearly est. Auto-Apply 5d ago
Compliance and Ops Risk Test Manager - Vice President
Jpmorgan Chase & Co 4.8
Columbus, OH
JobID: 210696026 JobSchedule: Full time JobShift: : Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders.
As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm.
Job responsibilities
* Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies.
* Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts.
* Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes.
* Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations.
* Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues.
Required qualifications, capabilities, and skills
* 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry.
* Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies.
* Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts.
* Advanced proficiency in project management, with a history of delivering results that accelerate business objectives.
* Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.
$101k-133k yearly est. Auto-Apply 30d ago
Director of Operations
City Wide Facility Solutions
Columbus, OH
Job Description
Are you a proven B2B sales leader with experience building, coaching, and leading high-performing account management teams? Do you thrive in performance-driven environments where Client retention, growth, and team development define success?
City Wide Facility Solutions of Columbus is seeking a Director of Operations to lead our Facility Solutions Managers and drive client satisfaction, retention, and revenue growth.
This role owns the performance of our client portfolio, leads a team of revenue-generating managers, and ensures City Wide delivers exceptional service while achieving growth and profitability goals. This is an opportunity with a base salary of $80k+ and uncapped commission, designed for a leader who wants real impact and accountability.
Who Are We:
We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!
Essential Functions
Lead, develop, and manage a high-performing team of Facility Service Managers (FSMs) and operational staff, including hiring, training, and ongoing performance development.
Oversee all aspects of operational and financial performance, including revenue growth, profitability, IC and temporary labor management, and expense control.
Build and maintain strong client relationships to support retention above 90%, oversee new client startups, and ensure service excellence through regular building inspections and CRM data accuracy.
Ensure vendor and Independent Contractor (IC) compliance, quality of service, and alignment with client scopes of work.
Collaborate with sales to identify and drive cross-selling opportunities, with a focus on expanding non-janitorial services.
Maintain a strong field presence by working alongside FSMs weekly, providing coverage as needed, and traveling within the market up to 50%.
The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!
Requirements
You are the Superstar we are looking for if you...
Bachelor's degree or equivalent work experience, with 5+ years in operations, sales, or account management, including team leadership and increasing responsibility.
Proven ability to build and manage client relationships, resolve conflicts, and lead teams to achieve performance goals.
Strong communication skills, both verbal and written, with the ability to influence, coach, and develop others effectively.
Skilled in time management, organization, and prioritization, with the ability to manage multiple tasks and see the "big picture."
Demonstrated professionalism, a positive attitude, and a collaborative approach with clients and internal teams.
Proficient in Microsoft Office Suite and experienced with CRM systems and departmental budgeting.
High aptitude for learning, problem-solving, and improving systems through critical thinking and process awareness.
Benefits
City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans.
Job Type: Full-time
Compensation Package: $80,000+ Annual Base Salary & Monthly Car Allowance & Monthly Commission & Quarterly Bonus
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
More on City Wide...
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at *************************************
$80k yearly 14d ago
Operations Manager Carwash/Detailing $50K-$55K and QTR Bonus (CMH)
Odorzx Inc.
Columbus, OH
Job Description
ODORZX INC is seeking a dedicated and versatile Operations Manager who is not afraid to roll up their sleeves and lead by example. If you possess strong organizational skills, a hands-on approach, and a passion for driving operational excellence, this might be the perfect opportunity for you!
Responsibilities:
Oversee and manage day-to-day operations, ensuring smooth functioning across multiple departments
Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity
Lead a team of employees, providing guidance, training, and performance evaluations
Coordinate and monitor all aspects of the supply chain, including procurement and inventory management
Analyze operational data and metrics to identify areas for improvement and implement solutions to enhance productivity and cost-effectiveness
Foster a culture of safety, emphasizing adherence to established protocols and promoting a safe working environment.
Lead by example by actively participating in manual labor tasks, demonstrating a strong work ethic and dedication to the team's success
Collaborate with cross-functional teams to ensure seamless communication and alignment of operational goals.
Develop and maintain strong relationships with clients, suppliers, and contractors to ensure timely and quality service delivery.
Monitor budgets, control expenses, and identify cost-saving opportunities without compromising quality or safety standards.
Requirements
Qualifications:
Proven experience in an operations management role, preferably within the carwash/detailing industry
Strong leadership skills, with the ability to motivate and inspire a team
Excellent organizational and problem-solving abilities
Proficient in analyzing and interpreting operational data
Demonstrated ability to manage multiple priorities and meet deadlines
Effective communication and interpersonal skills
Willingness to actively engage in manual labor tasks as required
At ODORZX INC, we value hard work, dedication, and a hands-on approach. We offer a competitive salary, comprehensive benefits package, and opportunities for growth within our dynamic organization.
If you are ready to make a meaningful impact, bring your operational expertise to the table, and lead a team by example, we invite you to apply for the position of Operations Manager. Join us in shaping the future of our company and delivering exceptional results.
ODORZX INC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Full Time Benefits Include:
Vacation Time
401k With Match (After 1 Year)
Medical Benefits (Medical, Dental, Vision)
Sick Time
Personal Days (After 1 Year)
Company Paid Holidays
Company Paid Car, Gas, Insurance
Company Paid Travel (Job Specific)
Employee Referral Program
Retention Bonus (Job Specific)
Quarterly Bonus (Job Specific)
Rapid Advancement Opportunities
$61k-100k yearly est. 25d ago
Operations Manager
Community Kitchen Inc.
Columbus, OH
Job DescriptionBenefits:
401(k)
Paid time off
Training & development
Interested applicants may submit a resume to: ********************************. This is a full-time, exempt position working 40 hours per week, Monday through Friday. Hours of operation are 7:00am to 3:00pm. May require some Saturdays, as needed. Also, may require some hours outside of normal hours of operation.
Job Title: Manager of Operations
Reports to: President/CEO
Rate of Pay: Salaried
Job Objective: Manage and coordinate the operations of Community Kitchen, Inc. The Manager of Operations is responsible for all day-to-day operations, ensuring and improving the performance, productivity, and efficiency of organizational operations. Maintains and improves operational excellence of Community Kitchen, Inc.
Working Conditions:
40-hour work week, core operational hours are 7 am -3 pm, Monday through Friday
Fast-paced work environment.
Job Duties:
Coordinate, manage and monitor the day-to-day operations in the organization.
Establish and maintain organization standards pertaining to cleanliness, treatment of clients, staff, and volunteers, and the mission of CKI.
Order, control, and periodically spot-check inventory, and work with the Kitchen Manager to maintain inventory.
Act as liaison with vendors, community, donors, and volunteers. Provides tours, presentations, and other info about CKI to interested persons and groups.
Serve as an advocate for the agency. Develop and manage relationships with other agencies that support CKI activities (i.e. Columbus Health Department, local businesses, in-kind donors, local universities, etc.)
Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement organizational policies and procedures. Monitor adherence to rules, regulations, and procedures.
Provide supporting documentation for grant writing/reporting and research purposes; monitor progress and maintain reporting documentation; in conjunction with the CEO be aware of start/end dates and deadlines.
Manage GiftWorks and QuickBooks
Work with the accountant to get monthly financial reports
Maintain donor records in GiftWorks
Human Resources:
Supervise staff.
Monitor and evaluate organization staff and volunteers.
Delegate tasks and accountabilities.
Establish work schedules.
Screen, recruit and coordinate all agency volunteers; oversee volunteer database.
Conduct appropriate training for volunteers.
Conduct outreach initiatives to expand volunteerism in support of agency programs.
May be required to work to resolve employee relations issues with staff in the absence of the CEO. Report all employee relations issues to the CEO.
Provide strategic input - liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Coordinate and confer with President/CEO to resolve operating problems and difficulties, and operational procedures.
Inform the President/CEO of pertinent issues and challenges.
Coordinate and oversee special events and projects (i.e. summer picnic, summer lunch program, Christmas program, Halloween party, etc.)
Investigate agency complaints and incidents.
De-escalate and manage difficult clients.
Act as backup to administrative staff and President/CEO when necessary.
Prepare reports as specified by the President/CEO.
Other duties as assigned.
Job Competencies:
Relationships- Ability to develop and maintain positive working relationships with staff, volunteers, clients, vendors, and donors.
Planning and organizing- Prioritize multiple tasks and projects.
Respect for diversity.
Attention to detail, accuracy of reports and communications.
Ability to work independently
Minimum Qualifications:
HS Diploma.
Experience leading staff and/or volunteers.
Proficiency in computers and Microsoft Office applications, Google Docs, Sheets ad Forms required. Experience with QuickBooks and donor database software desired.
Excellent writing, communication, organizational, and interpersonal skills.
Experience working with vulnerable or at-risk populations preferred.
Excellent customer service.
Experience de-escalating difficult situations.
Valid Ohio Drivers License.
$61k-100k yearly est. Easy Apply 27d ago
Operations Manager Carwash/Detailing $50K-$55K and QTR Bonus (CMH)
Odorzx
Columbus, OH
ODORZX INC is seeking a dedicated and versatile Operations Manager who is not afraid to roll up their sleeves and lead by example. If you possess strong organizational skills, a hands-on approach, and a passion for driving operational excellence, this might be the perfect opportunity for you!
Responsibilities:
Oversee and manage day-to-day operations, ensuring smooth functioning across multiple departments
Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity
Lead a team of employees, providing guidance, training, and performance evaluations
Coordinate and monitor all aspects of the supply chain, including procurement and inventory management
Analyze operational data and metrics to identify areas for improvement and implement solutions to enhance productivity and cost-effectiveness
Foster a culture of safety, emphasizing adherence to established protocols and promoting a safe working environment.
Lead by example by actively participating in manual labor tasks, demonstrating a strong work ethic and dedication to the team's success
Collaborate with cross-functional teams to ensure seamless communication and alignment of operational goals.
Develop and maintain strong relationships with clients, suppliers, and contractors to ensure timely and quality service delivery.
Monitor budgets, control expenses, and identify cost-saving opportunities without compromising quality or safety standards.
Requirements
Qualifications:
Proven experience in an operations management role, preferably within the carwash/detailing industry
Strong leadership skills, with the ability to motivate and inspire a team
Excellent organizational and problem-solving abilities
Proficient in analyzing and interpreting operational data
Demonstrated ability to manage multiple priorities and meet deadlines
Effective communication and interpersonal skills
Willingness to actively engage in manual labor tasks as required
At ODORZX INC, we value hard work, dedication, and a hands-on approach. We offer a competitive salary, comprehensive benefits package, and opportunities for growth within our dynamic organization.
If you are ready to make a meaningful impact, bring your operational expertise to the table, and lead a team by example, we invite you to apply for the position of Operations Manager. Join us in shaping the future of our company and delivering exceptional results.
ODORZX INC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Full Time Benefits Include:
Vacation Time
401k With Match (After 1 Year)
Medical Benefits (Medical, Dental, Vision)
Sick Time
Personal Days (After 1 Year)
Company Paid Holidays
Company Paid Car, Gas, Insurance
Company Paid Travel (Job Specific)
Employee Referral Program
Retention Bonus (Job Specific)
Quarterly Bonus (Job Specific)
Rapid Advancement Opportunities
$61k-100k yearly est. Auto-Apply 60d+ ago
Chief Operating Officer / Integrator [HT-952223]
Visionspark
Mount Vernon, OH
REPLEX PLASTICS
CHIEF OPERATING OFFICER / INTEGRATOR
THE PERSON
Are you energized by aligning teams, building culture, and turning vision into measurable results? Do you thrive in environments where methodology and execution meet, and where your leadership directly impacts the success of a company? Are you a strategic, people-driven leader with an owner's mindset? If you see yourself as a strong COO / Integrator who is ready to step into the top seat when the time comes then YOU could be the future of Replex Plastics!
Our ideal COO / Integrator personifies:
Integrity & Trustworthiness: This must come first. Without trust and integrity, none of the other qualities will matter, especially in a succession role.
Financial Result Accountability: The COO / Integrator will be managing the P&L, budgets, and overall business health, so financial ownership is a top priority.
A Cultural Champion: Protecting and driving culture is central to being the right COO / Integrator and future Visionary. It shows the business is more than numbers; it's about people.
Original Thinking & Leadership: Once trust, financial accountability, and culture are locked in, innovation and leadership will move the business forward.
High Energy: Energy is crucial, but it supports other factors than leading them. It's the engine that powers integrity, accountability, culture, and innovation.
Our ideal COO / Integrator is a hands-on, accessible, and present leader who communicates clearly, gives and receives feedback openly, and guides the team with honesty, respect, and a balance of high energy and calm composure that inspires confidence even in tough situations. You're strategic and relationally driven, straightforward without sugarcoating, and grounded in integrity, trust, and accountability while maintaining a sense of humor that strengthens culture. With an open-door style, you empower others, avoid micromanagement, invite collaboration, and model empathy, decisiveness, perseverance, and positivity. As a proactive problem solver, you keep a pulse on the market, make concise decisions, and push for continuous improvement with an owner's mindset that drives both financial and cultural success. Above all, you lead by example, holding yourself and others to high standards of excellence, balancing efficiency with care and culture with results-executing today's vision while preparing to step into the role of Visionary leader of Replex Plastics in the near future.
RESPONSIBILITIES
The responsibilities of the COO / Integrator role include, but are not limited to:
Business Operations & Financial Leadership
Run day-to-day operations ensuring efficiency, profitability, and alignment with the Visionary's direction.
Own the P&L: manage budgets, track results, and drive disciplined financial performance.
Review monthly financial statements with the Visionary and approve annual budgets.
Oversee labor hours, capacity planning, and resource allocation to maximize efficiency.
EOS Leadership & Accountability
Lead EOS meetings (Level 10s, quarterlies, and annuals).
Provide LMA (Leadership, Management, Accountability) to the organization.
Transition into running 1:1s with executive team leaders and drive accountability across departments.
Streamline communication from the Visionary to the team through town halls and other touchpoints.
Coach and encourage the executive team members towards their individual success.
People & Culture
Champion company culture, living and modeling Replex Plastics' core values.
Partner with HR to oversee staffing decisions, leadership development, and employee engagement.
Build onto “Replex University”, our platform for training and continuous learning.
Serve as a cultural steward-trustworthy, approachable, and committed to employee growth, wellness, and success.
Continuous Improvement & Systems
Lead ERP system sourcing, implementation, and training for efficiency and scalability.
Drive process improvements, ensuring consistency and alignment across functions.
Evaluate and improve internal systems to support growth and accountability.
Cross-Functional Leadership
Lead the sales function on growth initiatives, pricing strategies, and customer management.
Partner with Marketing on content creation for U.S. and international business lines with the aim to enhance the stream of desirable sales leads.
Work with Operations leadership to drive efficiency, quality, and profitability.
Coordinate with Accounting to enhance KPI and financial reporting, automating routine tasks and highlighting actionable insights.
Strategic Growth & Partnerships
Develop annual sales forecasts and long-term growth plans.
Manage the joint venture in Mexico (Skylight Design) and support global market expansion.
Lead planning and execution of new product development projects.
Review and approve key contracts, vendor agreements, and trade credit applications.
Decision-Making & Investments
Partner with the Visionary on capex and strategic investment decisions.
Manage strategic supplier relationships.
Oversee purchasing of key raw materials.
Ensure decisions are data-driven, timely, and aligned with company goals.
** This is a full-time, in-person position based in Mount Vernon, Ohio. **
QUALIFICATIONS
Required
3+ years at the Director or VP level leading operations and cross-functional departments
3 years' minimum experience of P&L management at the $10M+ revenue level
Direct experience managing 40+ employees with at least 5 direct reports
Manufacturing operations background with a strong production understanding
Hands-on experience with ERP systems, including implementation and daily use
Completion of a Bachelor's degree or higher
Preferred
Experience leading at the C-suite level
ERP training experience
P&L management experience at $15-$20M scale
Experience creating and sustaining strong partnerships with customers and vendors
Industrial Sales experience with long-term client relationships
Desired
Mechanical or technical background
Experience as an EOS Integrator
Advanced certifications (Six Sigma, Lean, Black Belt, etc…)
Familiarity with costing/pricing models
Bachelor's degree in STEM related disciplines
THE COMPANY - REPLEX PLASTICS
Replex Plastics is an American based company, started in 1991, based out of central Ohio. We manufacture high quality, 3D optical plastic components from sheets using technologically advanced industrial thermoforming, physical vapor deposition, robotic painting, and CNC machining. We currently export to 13 different countries around the globe, accounting for 20% or more of our sales. We stand behind our products and don't leave customers unhappy. We minimize quality defect and errors by running all operations according to “The Replex Way Manual”, which is certified to ISO9001:2015 international standards. We enhance the ability for people to enjoy life by manufacturing products that increase their safety and security. We focus on making the world a brighter, safer and more sustainable place through the work we do every day
WHY WORK WITH US?
At Replex Plastics, you're not just stepping into a leadership role, you're stepping into the future. This is a rare opportunity to work alongside a seasoned Visionary, gain invaluable mentorship, and build toward one day running the company yourself. We're looking for someone who wants more than a job; we're looking for a leader who wants to make a legacy.
Here's what makes Replex Plastics a unique place to grow your career:
Autonomy & Trust - You'll have the freedom to lead with independence, make decisions, and drive results without being micromanaged.
Employee-First Culture - We care deeply about our people, fostering a positive, supportive environment with high engagement and interaction at all levels.
Continuous Learning & Growth - With Replex University and our commitment to career development, you'll always have opportunities to grow and improve.
Mentorship & Leadership - You'll work directly with the Visionary, gaining firsthand knowledge and experience as you prepare to eventually step into that seat.
A Winning, Profitable Team - We're a financially strong company with a track record of success, supported by a collaborative, high-performing executive team.
Rewards & Recognition - From employee bonuses to team celebrations, we recognize and reward the contributions that drive our success.
Future Opportunity - This role isn't just about today; it's about becoming the next Visionary leader of Replex Plastics.
Core Values:
Replex C.A.R.E.S.
Continuous self-improvement and growth for everyone at Replex Plastics.
Accountability for commitments made. This means we go the extra mile when we need to, so as to uphold the commitments we make to customers, employees and vendors.
Relationships - We build trust through honesty and integrity. We want customers, employees and vendors for life.
Excellence in everything we do. If we can't do the job with excellence, we will not do it at all.
Service the customer above all else. At the end of the day, if we do not service our customers well, we will fail as a business. For this reason, we always put servicing the customer first in our priorities.
Salary: 115K-150K + negotiable incentive based upon performance
Benefits: Medical, Dental, Vision, 401K, PTO
Do you see yourself as a future owner, not just an operator? If you're an entrepreneur at heart who's ready to lead a thriving company into its next chapter, we want to hear from you
!
JOB CODE: Replex Plastics
$86k-155k yearly est. 60d+ ago
Operations Manager
Scene 75 Columbus Entertainment Center 3.7
Dublin, OH
Job Description
Operations Manager Type - FT Salary
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting.
Job Summary:
We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.
Accountabilities:
Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
Maintain accurate records of employee attendance and performance metrics on a daily basis.
Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.
Principal Duties and Responsibilities:
Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.
Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.
Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.
Skills/Competencies Required:
Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
Excellent attention to detail and a commitment to operational excellence.
Passion for hospitality and delivering exceptional customer service.
Effective time management skills and the ability to prioritize tasks in a fast-paced environment.
Strong communication skills, with the ability to motivate and inspire a diverse team.
Education, Qualifications, and Experience:
Must be at least 21 years of age.
Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
Must have at least one year of management or supervisory experience.
Experience in Restaurant/Food & Beverage Management is required.
Must be able to work weekends and holidays.
Must be able to work up to 45 hours per week, available every weekend.
Able to stand for long periods of time.
Able to lift 39lbs unaided.
Valid driver's license required.
Authorized to work in the United States.
Five Star Parks Benefits Overview
At five star parks, our comprehensive benefits package is designed to support the well-being, growth, and long-term success of our team members. We offer competitive compensation, health coverage , flexible work arrangements, and opportunities for professional development - all aimed at prioritizing what matters most to our employees. Full-time employees are eligible for a wide range of benefits including medical insurance, HSA, dental, vision, life insurance & AD&D, Aflac supplemental plans, and participation in our 401(k) retirement plan after one year of service and meeting age requirements. Generous time-off policies, including paid time off and sick leave, help ensure a healthy work-life balance. Part-time employees may also enroll in Aflac plans and are eligible for the 401(k) plan once they meet the one-year service and age eligibility criteria.
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
Five Star Parks & Attractions participates in the E-Verify program.
APPLY NOW!
$41k-68k yearly est. 9d ago
Operations Manager
Flooring From Armstrong Flooring
Johnstown, OH
Primary location: Johnstown, Ohio Employment status: Full-Time Travel:
The estimated base salary range for this role is $125,000 to $145,000 per year. Individual pay is based upon location, skills and expertise, experience and other relevant factors
What does it mean to work at Steel Ceilings, a subsidiary of Armstrong World Industries?
It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.
By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:
A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more.
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.
Reporting to the Plant Manager, the Operations Manager is responsible for directing and managing production and related postproduction support services at the Johnstown Plant. This role will help define and execute the future of our work environment by understanding and supporting the future vision of the plant, promoting plant culture transformation, balancing technical and social needs of the organization to create a Lean based approach including clear accountability to drive employee engagement.
The incumbent will be a key member of the Leadership Team, a back up to the Plant Manager, and will have process and organizational responsibility over finishing operations.
Additionally, the Operations Manager will champion the use of Lean manufacturing principles and continuous improvement processes by supporting the understanding and use of lean/PI tools and techniques, effective root cause analysis and problem solving, data analysis, and the use of metrics to gauge success.
Essential Duties and Responsibilities include the following. Other duties may be assigned as the role is further developed.
Safety
Demonstrates leadership to promote work practices and methodologies that provide for a safe working environment and promotes environmental responsibility.
Models personal and organizational leadership to deliver an effective safety process.
Ensures training, guidance, and support of the production employees, as needed, to ensure the safe production of needed items to meet customers' orders and expectations
Total Customer Experience
Ensures all aspects of production, from the receipt of raw materials to the completion of finished product, meet the external and internal customer requirements.
Develops / creates forward-thinking initiatives that will ensure improved quality standards, customer satisfaction, and excellent customer service.
Leads the implementation of systems for the sustainable improvement of product quality and customer service, optimizing material flow, ensuring OTS
Develops and builds relationships with key customers, suppliers, and employees.
Talent Management & Lean Leadership
Operational Ownership, establishing performance levels, driving accountability to safety, quality, service, and cost of the manufacturing operation.
Owns Daily Management systems to track daily performance, facilitate communication, and promote successful performance.
Partners with Supply Chain to optimize transactional flow for in-house & external vended products, creating and executing work schedules, developing a RM & WIP strategy & storage locations
Leads SAP & Epicor Integration
Champions Metals Expansion, and WBS oversight
Along with the Plant Manager, drives the problem-solving culture within the facility.
Coaches and develops direct reports to exhibit AWI core competencies which delivering desired business results.
Inspire in others the desire to achieve business excellence personally as well as for the plant by demonstrating role model leadership behavior in support of the Johnstown plant vision, mission, values, and corporate operating principles.
Communicates the needs of the business assuring employees understand changing expectations, cost and performance issues, and the development and implementation of new individual and team performance requirements and capabilities to meet those business needs. Monitors performance and makes recommendations regarding the design of work, staffing levels and capabilities required to operate the business.
Supports production of products manufactured at the Johnstown Plant including New Product Development (NPD) & product qualifications, capital installations, and quality assurance procedures.
Champions the development of TPM Systems plant-wide.
Supervisory Responsibilities
Direct supervision of the following roles:
Production Supervisor
Process & Quality Engineer
Travel: Moderate local travel expected including occasional overnight job site/supplier visits; approximately 10%.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication and presentation skills, internal and external to the organization.
Results-oriented professional with strong integration skills who can work across organizational lines to drive customer satisfaction and improved efficiencies.
Ability to juggle multiple complex priorities simultaneously.
Ability to work & develop within a team environment.
Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Office Environment - This position operates in a professional office environment and is not exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required.
Plant Environment - This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.
Education and/or Experience (Required)
Bachelor's degree in Operations Management, Engineering, Business Administration, or a related field; relevant experience may be considered in lieu of a degree
Minimum of 5 years of manufacturing leadership experience.
Minimum of 7- 10 years of progressive leadership experience in manufacturing or operations.
Experience working in a matrixed organization structure desired.
Experience with using continuous improvement tools and methodologies and lean principles such as Six Sigma, 5-S, Lean Manufacturing, TPM.
Why should you join Steel Ceilings, a subsidiary of Armstrong World Industries?
Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.
At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.
For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.
We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.
Our Sustainability Ambition
"Bringing our Purpose to Life"
- lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:
Engaging a diverse, purpose-driven workforce;
Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
Being a catalyst for change with all of our stakeholders; and
Making a positive difference in the environments and communities we impact.
About the location (Johnstown OH)
Steel Ceilings, Inc., a subsidiary of Armstrong World Industries, Inc. (AWI), is one of fifteen AWI plants in North America. Our Johnstown plant in Central Ohio is located a mere 30 minutes from the capital of Ohio, Columbus, a major metropolitan area. Known for its quaint "small-town America" vibe, its proximity to Columbus, the 15th largest city in the US, provides the best of both worlds. In addition to the numerous golfing opportunities that Johnstown can boast about. There are car cruise-ins, concerts, bike path trails, theatrical performances, street festivals, and antique fairs hosted in the area year-round.
Steel Ceilings, a subsidiary of Armstrong World Industries, is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Come and build your future with us and apply today!
$125k-145k yearly 29d ago
Operations Manager
The Blue Collar Recruiter
Delaware, OH
Job DescriptionOperations Manager
Location: Delaware, OH Employment Type: Full-Time Compensation: $80,000 - $100,000 Annually (Based on Experience) + Performance Bonuses
Oversee the launch and daily operations of a new residential plumbing service business in Delaware. As Operations Manager, you will manage teams, optimize workflows, ensure customer satisfaction, and drive profitability in a fast-paced startup environment. This role demands strong leadership, hands-on problem-solving, and a focus on safety and efficiency to build a thriving operation from the ground up.
Key Responsibilities
Supervise plumbers and support staff on service calls, installations, and repairs, including scheduling, dispatching, and performance coaching.
Monitor job costing, inventory, and budgets to maintain P&L accountability and operational efficiency.
Coordinate vendor relationships, equipment maintenance, and compliance with Ohio Construction Industry Licensing Board (OCILB) standards and local codes.
Handle customer interactions, resolve escalations, and implement quality control measures for consistent service delivery.
Develop processes for training, safety protocols, and continuous improvement to scale the business.
Track KPIs, generate reports, and contribute to strategic planning for growth.
Qualifications
7+ years in plumbing or service industry operations, with supervisory experience preferred.
Proven track record in team management, budgeting, and customer service in a trade environment.
Familiarity with plumbing systems, codes, and tools; OCILB Plumbing Contractor knowledge a plus.
Strong organizational, communication, and problem-solving skills.
Valid driver's license, clean record; able to pass background check and drug test.
Proficiency in operations software, Microsoft Office, and basic financial tools.
Benefits
Health and dental insurance.
Paid time off (PTO).
Company vehicle provided.
Bonuses tied to team performance and business milestones.
$80k-100k yearly 28d ago
Director of Operations
Wisconsin Coach Lines Inc.
Ashville, OH
Job Title: Director of Operations Job Type: Full Time (on site 5 days/week) Education Level: College Degree preferred but not required Salary Range: Commensurate with Experience * This opportunity is contingent upon the successful award of a contract*
Summary
Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Director of Operations with a minimum of eight (8) years of experience in their area of expertise or in the transportation or logistics sector. The Director of Operations will assist with directing and coordinating all activities of the location to obtain optimum efficiency and economy of operations. The Director of Operations will interface with drivers and dispatch personnel on a daily basis to coordinate all phases of operations. The ideal candidate will have worked in the transit sector with a range of supervisory roles in their field of expertise, demonstrate excellence in budget development and management and demonstrate a management approach that is growth-oriented and forward-thinking. The incumbent will report to the General Manager.
Responsibilities:
* Interface with both customers and Coach USA staff (dispatchers/drivers)
* Must be knowledgeable of all gates and routes
* Will communicate with central dispatch when necessary
* Ensure employees are following proper policies and procedures
* Responsible for maintaining operational budgetary requirements and apply solid business principles
* Reviews paperwork turned in by drivers to ensure pay and billing data is complete and accurate
* Audits all operational documentation, including work tickets against dispatch day sheet/ schedule
* Reviews and adjust schedules to assure efficiency and vehicle and operator availability.
* Assigns operators and vehicles to routes and schedules, coordinating last minute changes accordingly
* Forwards safety items to Maintenance Department
* Recommends and processes disciplinary action, when appropriate, to General Manager.
* Responds to customer problems and complaints; takes action or coordinates with appropriately to provide a solution
Requirements:
* Strong written and verbal communication skills
* Must be self-motivated
* Ability to demonstrate problem-solving and decision-making skills
* Ability to lead and work independently as well as in a group environment
* Applicable computer experience and skills
* Must have the ability to determine vehicle travel path to ensure safe and timely transportation of passengers
* Must have the ability to evaluate and determine proper action in situations that may pose a safety risk
* Must have the ability to comply with current traffic and driver safety regulations as well as all other applicable Federal, State, and local regulations and system policies
* Must have the ability to learn, understand and follow all public transit routes/schedules
* Ability to work in a fast-paced, ever-changing environment
* CDL preferred but not required
Interested candidates can apply at *****************
Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
$65k-118k yearly est. 12d ago
Learn more about assistant vice president operations jobs