Assistant Vice President Operations Resume Examples 2023

Research Summary. We analyzed 1,024 assistant vice president operations resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Bank of America and Citigroup. Here are the key facts about assistant vice president operations resumes to help you get the job:

The average assistant vice president operations resume is 581 words long
The average assistant vice president operations resume is 1.3 pages long based on 450 words per page.
Oversight is the most common skill found on an assistant vice president operations resume. It appears on 8.4% of resumes.

After learning about how to write a professional assistant vice president operations resume, you can make sure your resume checks all the boxes with our resume builder.

Assistant Vice President Operations Resume Example


Elizabeth Hernandez Assistant Vice President Operations Contact Information New York, NY (830) 555-3327 ehernandez@example.com Skills Insurance Companies Rehab Staff Training Medicaid Infrastructure Financial Performance Powerpoint R Problem Accounts Independent Living Employment History Assistant Vice President Operations 2015 - Present JPMorgan Chase New York, NY Trained Asset Management personnel on Vendor Management processes, policies and procedures impacting performance and knowledge base. Establish and maintain effective relationships with customers, business partners, staff and members of the community. Project Management: Created BRD for our target state Portal design. Implemented department quality control procedures. Unit Manager 2013 - 2015 Capital One Richmond, VA Created Agent communications programs to increase performance and improve Quality Standards. Created supplemental training procedures to help associates successfully adapt to their new work environment. Uphold effective standards of performance management. Call Center Manager 2011 - 2013 Teleperformance Columbus, OH Monitored call volume, service level, productivity, and availability level. Prepared weekly PowerPoint presentations for outliers. Rolled out and implemented LivePerson online chat to all call centers. Collections Manager 2009 - 2011 GC Services Limited Partnership Huntington, WV Monitored outstanding debtors in accordance with company policies and procedures. Work independently, as well as with a team to assist customer with delinquent accounts. Directed and oversaw the activities of collections agents in the daily operations of a major banking institution. Assisted with settling delinquent accounts and resolving credit issues. Education Bachelor's Degree Business 2001 - 2004 University of Maryland - College Park College Park, MD


Angela Sims Assistant Vice President Operations Contact Info Miamisburg, OH (570) 555-8044 asims@example.com Skills HipaaProblem ResolutionSales GoalsAHTEnsure AccuracyCredit GoalsRisk ManagementFull ServiceOrder EntryOversight Employment History Assistant Vice President Operations 2019 - Present The PNC Financial Services Group Miamisburg, OH Maintained quality by training and mentoring staff by interpreting policies, products and procedures. Implemented new procedures, strategies and training programs to increase sales and client retention. Managed market center with the largest commercial loan portfolio in the Lehigh Valley. Delivered training classes on the regional and market level to provide employees guidance on current and new bank policies and procedures. Managed 34 indirect reports and 4 direct reports, including monthly coaching sessions and annual performance reviews. Certified as a trainer through Ozburn Hessey Logistics (OHL) for Hazardous Material Regulation, including instruction and testing. Team Manager 2018 - 2019 AT&T Dallas, TX Formulated and enforced Service Center policies, procedures and quality assurance measures. Investigated and resolved a wide range of customer complaints and problems with fortitude and sensibility. Coordinate distribution of all incoming communication, including phone, fax, mail, network printer, Stores Portal, e-mail. Sales Manager 2016 - 2018 RadioShack Fort Worth, TX Demonstrated outstanding customer service and product support. Exceeded targeted sales goals by 40%. Monitor sales floor and ensure customer service is a top priority. Provided real-time coaching and helped sales agents develop successful sales presentations. Consulted with the store management team within the district to deliver legendary customer experiences in all stores. Key Account Manager 2001 - 2008 HP San Diego, CA Recognized by management for superior customer service. Develop annual business plans to achieve goals to include core growth, new products distribution, and promotional planning. Developed global deal approval processes and created sales tools infrastructure to enable multi-national business. Break into new accounts with consultative, customer focused approach in order to sell compelling, value driven solutions. Education Master's Degree Business 2008 - 2009 Ashford University San Diego, CA Bachelor's Degree Business 1991 - 1994 Ashford University San Diego, CA


Elizabeth Hernandez Assistant Vice President Operations New York, NY (830) 555-3327 ehernandez@example.com Experience Assistant Vice President Operations2015 - Present JPMorgan Chase•New York, NY Trained Asset Management personnel on Vendor Management processes, policies and procedures impacting performance and knowledge base. Establish and maintain effective relationships with customers, business partners, staff and members of the community. Project Management: Created BRD for our target state Portal design. Implemented department quality control procedures. Unit Manager2013 - 2015 Capital One•Richmond, VA Created Agent communications programs to increase performance and improve Quality Standards. Created supplemental training procedures to help associates successfully adapt to their new work environment. Uphold effective standards of performance management. Call Center Manager2011 - 2013 Teleperformance•Columbus, OH Monitored call volume, service level, productivity, and availability level. Prepared weekly PowerPoint presentations for outliers. Rolled out and implemented LivePerson online chat to all call centers. Collections Manager2009 - 2011 GC Services Limited Partnership•Huntington, WV Monitored outstanding debtors in accordance with company policies and procedures. Work independently, as well as with a team to assist customer with delinquent accounts. Directed and oversaw the activities of collections agents in the daily operations of a major banking institution. Assisted with settling delinquent accounts and resolving credit issues. Skills Insurance CompaniesRehabStaff TrainingMedicaidInfrastructureFinancial PerformancePowerpointRProblem AccountsIndependent Living Education Bachelor's Degree Business2001 - 2004 University of Maryland - College Park•College Park, MD

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Assistant Vice President Operations Resume templates

Zippia allows you to choose from different easy-to-use Assistant Vice President Operations templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Assistant Vice President Operations resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In An Assistant Vice President Operations Resume

1. Add Contact Information To Your Assistant Vice President Operations Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Assistant Vice President Operations Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?

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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

38.3%

14.2%

10.4%

4.4%

Assistant Vice President Operations Resume Relevant Education Example #1

Bachelor's Degree In Business 2014 - 2016

University of Maryland - College Park College Park, MD

Assistant Vice President Operations Resume Relevant Education Example #2

Master's Degree In Business 2014 - 2016

DeVry University Oakbrook Terrace, IL

3. Next, Create An Assistant Vice President Operations Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Assistant Vice President Operations Skills For Resume

Oversight Skills
Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.
AVP Skills
AVP, an acronym for Audio / Video Production or Audio/Visual Production, is an introduction and insight into the world of visual and audio media. It offers instructional lessons designed to provide students with the technical skills and knowledge to work in the business of film making including learning how to script, plan, produce, film, and edit digital video while creating video production projects both individually, and in groups.
Risk Management Skills
Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.
Internal Audit Skills
Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.
Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Operational Risk Skills
Operational risk stands for the risk of loss that occurs as a result of failed or ineffective internal processes, systems, and people, which can obstruct the flow of business activities.
HR Skills
HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Top Skills for an Assistant Vice President Operations

Source: Zippia.com

Oversight, 8.4%

AVP, 7.4%

Risk Management, 7.3%

Project Management, 5.6%

Other Skills, 71.3%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Assistant Vice President Operations Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

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Work History Example # 1

Assistant Vice President Operations

Bank of America

Managed and provided engineering standards for Windows Server and Workstation infrastructure.
Provided documentation of all test and exercise results, identifying and implementing recommended enhancements to Business Continuity plans and procedures.
Managed implementation of employee education, revision of operating processes/procedures, and vendor management ensuring successful start-up.
Managed a portfolio of delinquent loans by working with loan modification and disposition specialists and tracking subsequent payments.
Provided SQL DBA support and administration for the BAMS NPC Development and QA-UAT tiered SQL-7.0 and SQL-2000 installations.

Work History Example # 2

Merchandising Manager

Forever 21

Monitored and analyzed KPIs and merchandising department performance.
Reviewed and responded to all emails and corporate visual communications daily.
Started out a sales associate focusing on store recovery and customer service until promoted to Visual Merchandiser position.
Developed a positive working relationship with area Chamber of Commerce and Small Business Association.
Pivoted $70M Apparel & Accessories that exceeded sales and margin plans, and achieved 5% YoY revenue growth.

Work History Example # 3

Branch Operations Manager

JPMorgan Chase

Initiated and implemented new operational procedures to monitor and ensure timely and proper settlement of new equity business.
Managed staff of Systems Operations Support representatives located in Enterprise Call Center locations worldwide.
Improved Service Risk Oversight reviews to success ratios of 98% or better.
Mitigated risk associated with potential accounts that may violate the Patriot & Bank Secrecy Act guidelines.
Managed the development and global implementation of an Emergency Registry application to allow managers to account for employees in emergency situations.

Work History Example # 4

Senior Operations Manager

ADT

Refined and enhanced processes crucial to maintaining a strong bottom-line as a member of several Six Sigma teams.
Streamlined professional service's processes by using the Six Sigma framework to uncover bottlenecks.
Established deal review committee and oversight process, addressing product, financial and deployment considerations in one forum.
Coordinated start-up operations of a satellite warehouse location: established operational procedures, trained staff, and developed functional facility layouts.
Increased productivity and quality by implementing consistent QA processes for test design and product validation.

5. Highlight Your Assistant Vice President Operations Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your assistant vice president operations resume:

Six Sigma Green Belt
Certified Management Accountant (CMA)
Project Management Professional (PMP)
Certified Bank Auditor (CBA)
Program Management Professional (PgMP)
Master Project Manager (MPM)
International Accredited Business Accountant (IABA)

6. Finally, Add a Assistant Vice President Operations Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Five Key Resume Tips For Writing An Assistant Vice President Operations Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Assisted EVP in charge of firm-wide operations, systems and administration located in Weehawken, NJ.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in New Procedures, be sure to list it in your resume’s skills section.

Monitored client cash and trading transactions for BSA and AML issues.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Achieved 50% reduction in workforce; generated $1.4+million annual payroll savings.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

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