Assistant Vice President Operations

Top Assistant Vice President Operations Skills

Below we've compiled a list of the most important skills for an Assistant Vice President Operations. We ranked the top skills based on the percentage of Assistant Vice President Operations resumes they appeared on. For example, 15.4% of Assistant Vice President Operations resumes contained New Procedures as a skill. Let's find out what skills an Assistant Vice President Operations actually needs in order to be successful in the workplace.

The six most common skills found on Assistant Vice President Operations resumes in 2020. Read below to see the full list.

1. New Procedures

high Demand
Here's how New Procedures is used in Assistant Vice President Operations jobs:
  • Trained personnel on procedures and implemented new procedures and enhancements.
  • Recommended, established and implemented new procedures.
  • Saved $250,000 by the identification and implementation of new procedures to handle employee overflow parking at the site.
  • Conducted weekly, biweekly and monthly calls with all teammates to ensure all new procedures were appropriately communicated.
  • Implement all new procedures to accommodate various product types, while maintaining system integrity.
  • Implemented new procedures to contact the Bankers and Relationship Managers with File Status information.
  • Implemented new procedures as changes in the law or regulatory environment demanded.
  • Implement new procedures which may be required due to change.
  • Provided branch employees direction and access to new procedures.
  • Implement and update new procedures.
  • Analyzed business requirement documents (BRDs) to understand the impacts to existing procedures or to create new procedures.
  • Identified processes for improvement and set up new procedures and employees training to streamline REO process.
  • Coordinated training and rollout of new procedures to 1000+ employees spanning 8 mortgage call centers.

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2. Customer Service

high Demand
Here's how Customer Service is used in Assistant Vice President Operations jobs:
  • Provided leadership critical for meeting high standards for customer service and driving efforts in continuous improvement.
  • Provided customer service and client relationship management for corporate clients and loan officers.
  • Provided Banking Center support to Customer Service Representatives located at remote locations.
  • Directed 12-member staff of loan administrators / customer service representatives.
  • Improved productivity through complete restructuring of Customer Service Department.
  • Recognized for managing customer service entity toward J.D.
  • Staff has included Team Leaders, Customer Service Representatives, Quality Review Analysts, New Business Associates and Operations Support.
  • Created, updated and distributed procedure manuals to be used by all branches and retail departments including Customer Service.
  • Directed a team of 14 USD customer service representatives and collaborated with relationship managers on sensitive client issues.
  • Managed day-to-day operations of the general customer service and specialty queues of this Fortune 500 financial institution.
  • Developed a Lunch-on-the-Go program that focused on customer service, teamwork, and stress and time management.
  • Created and setup the Customer service department, staffing it and setting department standards and procedures.
  • Trained in the areas of sales, operations, compliance, customer service and human resource.
  • Assumed retail teller, customer service, and managerial roles as needed.
  • Initiated a Volunteer Program to enhance patient programs and increase customer service.
  • Managed Payment & Tax operations, customer service and control activities.
  • Call center environment focused on customer service, compliance and efficiency.
  • Provide customer service for a large cell phone company.
  • Directed and supervised a customer service staff of 6.
  • Managed the banks customer service department which included processing stop payments, NSF items, statement rendering and telephone transfers.

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3. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Assistant Vice President Operations jobs:
  • Pioneered and introduced all company policies and procedures to ensure compliance with Federal Department of Transportation.
  • Audited and reviewed loan documentation files to ensure compliance to policy and procedure guidelines.
  • Monitor service levels and ensure compliance and regulatory standards are maintained.
  • Conducted audits to ensure compliance with company and federal regulations.
  • Audited internal procedures to ensure compliance with government regulations.
  • Perform monthly maintenance audits on the entered data within the core system to ensure compliance with written procedures and banking regulations.
  • Established bank operations procedures, tested new account features and worked with internal audit to ensure compliance with banking regulations.
  • Headed efforts to ensure compliance with new Homeowners Protection Act, despite little guidance from regulators and vague legal language.
  • Partnered with Business Operations and Control team to draft and/or update ECCR procedures to ensure compliance with Regulatory requirements.
  • Provide daily support to branches and attend monthly meetings with Area Managers to discuss operations information to ensure compliance.
  • Analyzed existing relationship and compare to other options to ensure compliance and best clearing practices are being utilized.
  • Oversee appropriate curing actions that ensure compliance with Federal Laws and guidelines to minimize losses and legal risks.
  • Maintain ongoing quality control audits to ensure compliance with our policies and procedures for our Demand Deposit accounts.
  • Developed a process to create standardized procedures resulting in streamlined front and back office operations to ensure compliance.
  • Serve as Options Principal and ensure compliance of all option trading activity.
  • Performed site inspections to ensure compliance with ACR guidelines.
  • Audited portfolios to ensure compliance.
  • Manage performance appraisals and disciplinary actions to ensure compliance of all department policies and guidelines.
  • Communicated with internal customers and external vendors on program updates to ensure compliance and saleable loans.
  • Monitored onboarding process to ensure compliance to AML and BSA regulatory risk frameworks KYC/CIP/EDD Conducted exit interviews with bank teams.

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4. Audit Procedures

high Demand
Here's how Audit Procedures is used in Assistant Vice President Operations jobs:
  • Adhered and monitored security and audit procedures.
  • Identify risks, evaluate appropriate controls and create audit procedures to effectively comply with bank credit policy and government compliance.
  • Audit procedures are completed as assigned to minimize loss and comply with federal statutes.
  • Adhered to bank security and audit procedures.

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5. Loan Portfolio

high Demand
Here's how Loan Portfolio is used in Assistant Vice President Operations jobs:
  • Worked with internal organizational departments on budgets, staffing, loan portfolio performance and operations strategic planning.
  • Achieved <1% delinquency for consumer loan portfolio of 10K accounts, as collection manager with staff of 10.
  • Maintain and report to senior management on all exception and follow up issues for the bank's loan portfolio.
  • Manage a commercial loan portfolio in excess of ten million dollars, growing the portfolio by 16%.
  • Managed all processing functions including several processing teams that serviced an $80 million commercial loan portfolio.
  • Provided consultation to loan officers relating to commercial loan structure, including a large SBA loan portfolio.
  • Analyzed the Bank s top loan customers for the safety and soundness of their loan portfolio.
  • Report directly to the bank's CEO and work closely with our CCO monitoring loan portfolio.
  • Administered a $2,000,000,000 loan portfolio including loan administrations, funding and treasury operations.
  • Managed the Business Advantage factoring loan program for a $1.1 million loan portfolio.
  • Supervised a staff of 16, servicing a $499 million loan portfolio.
  • Worked with the Chief Lending Officer in order to manage loan portfolio risk.
  • Manage deposits and loan portfolios of up to $110 million.
  • Balanced and reconciled the Indirect Loan portfolio monthly.
  • Managed the quality control of the loan portfolio.
  • Audit and determined the values of loan portfolios.

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6. Process Improvement

high Demand
Here's how Process Improvement is used in Assistant Vice President Operations jobs:
  • Lead the process improvement initiatives to sustain multiple compliance and accreditation requirements by establishing an agency-wide Quality Planning Initiatives.
  • Attained productivity gains of up to 220% and unique cross-study reporting functionality through innovative process improvements.
  • Implemented a cost-tracking system for product lines in 3 facilities that allowed prioritization of process improvement activities.
  • Centralized regional Aspect development operations resulting in $1M expense reduction and significant process improvement.
  • Implemented various process improvement initiatives to streamline review process and reduce operational SLA's.
  • Refined all processes with controls and metrics reporting through process improvement methodologies.
  • Develop and execute survey process for feedback and continuous process improvement.
  • Coordinated with Upper management team on future process improvement initiatives.
  • Identify process improvements and recommend/implement solutions.
  • Identify inefficiencies and implement process improvements.
  • Improved employee retention by 90% and reduced delinquency by 60%, implementing process improvements and new best practices.
  • Led efforts to identify best practices and process improvements, serving as a subject matter expert for new procedural information.
  • Selected as lead for several process improvement and customer experience projects using Six Sigma DMAIC, Waterfall and Agile methodologies.
  • Performed root cause analysis based on the frequency and type of issues and strategically pushed change and process improvements.
  • Implemented process improvements that drove efficiency and met stretch performance goals.
  • Implemented process improvement resulting in 60k gross revenue.
  • Facilitated 16 System-level strategic programs focused on process improvement, patient care and employee engagement.
  • Process Improvement Analyzed each processing group and introduced process improvements to reduce the error rate and processing time.
  • Led cross site process improvement effort (i.e., ME, TN and CA processing centers).
  • Supported Fleet and MBNA transition projects through data integrations and process improvement efforts.

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7. Oversight

high Demand
Here's how Oversight is used in Assistant Vice President Operations jobs:
  • Provided leadership and project oversight on up to 15 simultaneous servicing projects/issues from origination to closure.
  • Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks.
  • Performed fiscal oversight for all sites, including analysis of provider support/staff productivity.
  • Support oversight of outsourced business function and third-party vendor compliance.
  • Re-designed operational dashboard to improve functional oversight and SLA performance.
  • Helped lead the launch of the brand and the ballpark experience, with oversight of ballpark, baseball and business operations.
  • Worked with the oversight teams for Short Sale and DIL and vendor oversight leadership for solicitation distribution and reporting.
  • Provided accounting & financial planning oversight to over seventy-five technology capital projects valued at over $50 million.
  • Provide turnkey oversight of large regional and national projects with total budget of $50M per year.
  • Included negotiation with senior leadership, oversight of construction which was delivered on time and within budget.
  • Performed daily compliance review and oversight of over $36 million in new business volume.
  • Design, Implement, Monitor, and Update policies and procedures for oversight areas.
  • Improved Service Risk Oversight reviews to success ratios of 98% or better.
  • Produced monthly, quarterly and year-end closings, audits and provided oversight.
  • Improved oversight, collection, and utilization of call center data.
  • Provide management oversight for the operations of AAG's Illinois location.
  • Launch and oversight of title curative outsource vendor.
  • Provided oversight to promote a risk-controlled operational culture in addition to management of compliance and regulatory issues (i.e.
  • Provided executive oversight of multiple process action teams (PATs) and maintained specific visibility into engineering operations.
  • Provided oversight for management and balancing of [ ] postal budget and [ ] fleet budget.

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8. Project Management

high Demand
Here's how Project Management is used in Assistant Vice President Operations jobs:
  • Developed core focus in technology project management and business development with emphasis on model and simulation, software and hardware development.
  • Provide project management structure and guidance throughout the enterprise imaging repository conversion project to an external web hosted solution.
  • Communicated status to senior project management on all critical path projects.
  • Provide Project Management support on departmental initiatives.
  • Followed standard SDLC project management methodology.
  • Manage online P&L, with an eye to cost savings whenever possible through effective organizational and project management.
  • Created and manage Project Management Group ensures all details are outlined and managed for all projects for the organization.
  • Led project management, specifications, testing, bug reporting, configuration, vendor liaison, and hardware.
  • Represented Network Operations in all facets of Project Management, Technical Assessment, and Change Management.
  • Utilized the Six Sigma process flow for Project Management.
  • Oversee Project Management Team & Internal Audit Projects.
  • Managed services delivery teams providing solution integration, client implementation, project management, and pre-sales technical support.
  • Attended weekly project management meetings/calls - identifying viable projects according to greatest positive impact.
  • Field Mobile Communications - Project management of field automation, deployment of handheld testing tools for over ten thousand maintenance technicians.
  • Conducted Project Management Training as the lead for the development of an interactive bidding and contracting portal.
  • PROJECT MANAGEMENT Experience with ensuring multiple, diverse projects are managed simultaneously, within budget and schedule.
  • Coordinate project teams utilizing various project management techniques based on traditional, Agile, and Kanban styles.
  • Project Management and Supervision Led accounting team during a three day 'Quick Close' monthly accounting process.
  • Project Management ICG-Intermediate Business Analyst Deliver projects within several timeframes upon the business scope.
  • Provided project management leadership for the Schroder and Co. transition to Salomon Smith Barney.

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9. General Ledger Accounts

high Demand
Here's how General Ledger Accounts is used in Assistant Vice President Operations jobs:
  • Assured that reconciliation of loan general ledger accounts was completed accurately and on time for Sarbanes-Oxley compliance.
  • Reconcile general ledger accounts and update management reporting.
  • Reconcile corporate business and general ledger accounts.
  • Reconcile payroll expense monthly for all payroll general ledger accounts.
  • Reconciled general ledger accounts on a daily and monthly basis.
  • Reconciled all general ledger accounts and back value entries.
  • Balanced daily and weekly general ledger accounts.
  • Reconcile all general ledger accounts.
  • Balance general ledger accounts and checking accounts pertaining to payroll entries Respond to employees' payroll related questions

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10. Performance Reviews

high Demand
Here's how Performance Reviews is used in Assistant Vice President Operations jobs:
  • Facilitated general personnel responsibilities, including, interviewing, authoring and presenting performance reviews, on-boarding and separations.
  • Provided and documented performance feedback through side-by-side coaching, performance reviews, goal setting and deficiency management.
  • Created and administered employee annual performance reviews.
  • Prepared and conducted annual performance reviews.
  • Administered quarterly employee performance reviews.
  • Managed a team of 15 professionals, conducted performance reviews and goal setting, held monthly team and sales desk meetings.
  • Coached, developed and managed team members including decisions relative to performance reviews, terminations, hires, discipline, salaries.
  • Managed approximately 2/3rds of the company's employees, including performance reviews, hiring, firing, and employee counseling.
  • Manage training and development of all unit employees, and the writing of their performance reviews.
  • Conduct performance reviews, set goals & measure levels of achievements for associates.
  • Prepared and delivered fair, accurate, and thorough performance reviews and coaching.
  • Perform employee related functions including training, performance reviews, and interviews.
  • Created proposals for career advancement and performance reviews used within the company.
  • Provided monthly, mid-year and annual performance reviews to the staff.
  • Managed staff of 5 employees and conducted employee performance reviews.
  • Assist with team goal setting and evaluating staff performance reviews.
  • Conduct performance reviews, recommend salaries and bonuses.
  • Planned work assignments and appraised performance reviews.
  • Hired, completed performance reviews and mentoring.
  • Provided performance feedback including performance reviews, corrective action, schedule adherence and training to staff

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11. Risk Management

high Demand
Here's how Risk Management is used in Assistant Vice President Operations jobs:
  • Introduce a culture of risk awareness and proliferate a risk management mindset to mitigate against operational and financial risks.
  • Implemented a risk management algorithm that automatically adjusts portfolio exposure to risk based on market volatility.
  • Initiated first-ever business risk management function to implement an effective risk management framework.
  • Managed the Enterprise Risk Management and Business Continuity processes.
  • Served as liaison with Security, Human Resources, Risk Management, Loss Prevention, Financial Intelligence, and Legal Departments.
  • Developed department procedures and controls in accordance with Bank and Federal Housing Finance Board credit risk management and hedging policies.
  • Developed expertise in the area of debit/credit card risk management to become the institution's resource for strategy advice.
  • Experience in risk management, project management, credit granting, and compliance with corporate and federal lending requirements.
  • Managed the middle office function of the daily production of the firm's Risk Management reporting.
  • Create model development document in line with the Bank's model risk management regulations.
  • Oversee procurement, risk management, office and equipment leases and property management.
  • Applied experience in process analysis, redesign, strategy, and risk management.
  • Facilitated support of operational, compliance, and risk management for multiple branches.
  • Drive the Scenario Analysis process for Stress Testing and overall Risk Management purposes.
  • Managed Risk Management, Annuity Operations, and Receive and Deliver departments.
  • Balance the Municipal Treasury Hedge book to ensure risk management.
  • Implement and maintain fraud risk management practices and controls.
  • Perform control gap analysis and risk management.
  • Incorporated risk management skills effectively mitigated identified risks within defined timeframes.
  • Analyze and implement processes to improve the workflow, increase efficiencies and maintain risk management strategies on behalf of the company.

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12. Equity

high Demand
Here's how Equity is used in Assistant Vice President Operations jobs:
  • Supported portfolio managers in Latin American Equity, International and Emerging Market Fixed Income disciplines.
  • Increased return on equity for investor by optimizing cash forecasting.
  • Supported twenty-three equity traders as an operational trade assistant.
  • Reported revenues and finalized equity transactions.
  • Conducted implementation reviews of firm equity and fixed income policies and procedures to ready investment group for internal and external audits.
  • Reconcile interest rates, equity futures, options and monitor all mark-to-market and OTC positions including profit/loss and margin.
  • Managed equity warrant ledger accounts for two Bio--Tech Regulation D Private Placement Partnerships !
  • Supported the Convertible Trading Desk which included Cash Equity, Preferred Stock, and Bonds.
  • Managed a group of 10 that supported the US-based Institutional Equity Sales and Trading team.
  • Exercised client equity warrants and forwarded to transfer agent for physical or DTC stock delivery
  • Post general ledger entries for all fixed income and global equity products.
  • Forged positive relationships with Housing Finance Agencies, Equity Providers and Lenders.
  • Updated policies and procedures for residential mortgages and home equity loan products.
  • Point balances all proprietary business for fixed income and Equity trading.
  • Recruited from BBH by ACM's international equity operations in London.
  • Originated and underwrote Home Equity Lines of Credit.
  • Provided advice to 1200 financial advisors on margin, options strategies and firm equity requirements along with 7 technical analysts.
  • Managed a staff of two responsible for DTC and Cusip eligibility and trade reconciliation on all Equity Lead deals.
  • Liaised with FID and Equity COOs, Trading and Sales group and external clients.
  • Volunteer, St Paul's Episcopal Church Experienced in settling Fixed Income and equity trades in over 30 Greenville, NC

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13. Direct Reports

high Demand
Here's how Direct Reports is used in Assistant Vice President Operations jobs:
  • Lead a team of 8 Logistics professionals, including 5 direct reports (4 Sr. Managers and 1 Director).
  • Managed a staff of 30 with 3 direct reports and responsible for the performance of a large outsource staff.
  • Managed and monitored all aspects of Foreign Exchange and Money Market Operations while supervising and mentoring four direct reports.
  • Provided leadership for six direct reports on the Operations Senior Leadership Team and approximately 40 full-time staff.
  • Owned accountability for managing collections on a $9B servicing portfolio; led 300+ direct/indirect reports.
  • Direct reports included 2 managers, a night supervisor and one team lead.
  • Supervised, coached, developed 8 direct reports to meet operational performance standards.
  • Provided clear career goals and growth paths for direct reports and their teams.
  • Managed 20 direct reports, and provided training and support to 76 associates.
  • Monitored loan delinquency rate, supervised 52 direct reports including 6 managers.
  • Managed multiple departments consisting of over 60 employees with several direct reports.
  • Lead, managed and developed direct reports and their staff.
  • Managed a team of 12 professionals with 2 direct reports.
  • Hired, trained and managed over 25 direct reports.
  • Directed a staff of 30 with three direct reports.
  • Coached direct reports and co-workers to improve facilitation skills.
  • Managed 60 employee workforce including 5 Direct reports.
  • Managed the daily operating schedule, set priorities, tasked staff deputies, and supervised the actions of seven direct reports.
  • Directed operations division of 130 employees and five direct reports responsible for delivering health testing services.
  • Replaced underperforming staff and empowered two managers to increase knowledge sharing among 20 direct reports.

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14. Daily Operations

high Demand
Here's how Daily Operations is used in Assistant Vice President Operations jobs:
  • Managed daily operations of the centralized loan operations/document imaging area of the bank.
  • Streamlined daily operations, introduced process improvements, and enhanced efficiency.
  • Support several initiatives to include marketing, sales, business promotions, research, and daily operations of running the organization.
  • Manage daily operations of this office with primary focus on driving revenue growth, increasing profit, and managing risk.
  • Communicated across multiple sites to maintain regulatory compliance and monitor the quality of daily operations for 60 plus facilities.
  • Achieved 99%+ on all benchmarks, overseeing all daily operations to ensure procedures and goal compliance.
  • Assisted with daily operations of 36 branches and conducted mini-audits while assisting with training of bank personnel.
  • Created, updated and monitored policies, procedures and audit guidelines that governed daily operations.
  • Supervised 3 staff members and directed the daily operations of the Centralized Data Processing Department.
  • Managed daily operations, driving revenue growth, increasing profit, and managing risk.
  • Managed the daily operations of retail lending department (origination and loan administration).
  • Directed daily operations for consumer, commercial, and construction loans.
  • Managed daily operations of Call Center and staff of 10+ employees.
  • Manage the daily operations of the loan documentation unit.
  • Performed assigned, complex daily operations and processes.
  • Assisted direct daily operations for 90 employees.
  • Oversee the daily operations; NSF's, Returns, ACH processing, Non-post.
  • Provided guidelines and on-going support to branch daily operations; oversaw Credit Card and Retirement Operations Departments.
  • Supervised branch managers/supervisors in daily operations by establishing workflows and assigning priorities.
  • Managed a staff of 5 analysts who were responsible for the daily operations workflow for a $130 billion derivatives portfolio.

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15. ACH

average Demand
Here's how ACH is used in Assistant Vice President Operations jobs:
  • Direct responsibility for Central Division delivering volume exceeding $1.4 billion annually and achieving 109% of profitability goal.
  • Ensured (OTC) swap term sheets and operational summaries were saved in a binder for supporting documentation for each deal.
  • Reviewed and provided reporting on key metrics for each department to VP for an understanding of department performance and accuracy.
  • Partnered with risk management teams to review service level agreements from various investors to ensure compliance objectives were achieved.
  • Achieved increase in Performance Metrics such as Service Level, Average Speed of Answer and Abandonment Rate.
  • Rated in the top two banking centers in the region for customer satisfaction each quarter.
  • Prepared and delivered quarterly operations presentations to five sales teams of five members each.
  • Achieved 60% development cost reduction while maintaining high level of customer satisfaction worldwide.
  • Provided ongoing coaching and talent management in support of employees.
  • Supervised, coached and trained 11 salaried and hourly employees.
  • Achieved perfect branch audit score for two consecutive years.
  • Coached and mentored to improve performance of others.
  • Provide performance reviews and weekly Manager coaching sessions.
  • Administered banking operations for the Anaheim/Beach Branches.
  • Coach Managers toward strategic branch goals/sales growth.
  • Served as vendor/account manager to each.
  • Eliminate roadblocks to achieving goals.
  • Defined and managed project structure, milestones, risk and responsibilities to achieve efficiencies with managing and measuring Property Insurance information.
  • Trained contractors on allowables for each vendor and bank.
  • KEY ACHIEVEMENTS: Drove by-deadline and within-budget project completion by coordinating team members/overseeing lifecycle.

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16. Business Partners

average Demand
Here's how Business Partners is used in Assistant Vice President Operations jobs:
  • Implemented Service Level Standard Operating Procedures across all of Fraud Claims - Coordinated communication requests improvements with compliance & policy business partners
  • Developed and maintained relationships with internal and external business partners that improved overall communication and created transparency around expectations and goals.
  • Performed analysis, requirements definition, and design and testing of business solutions in collaboration with business partners.
  • Served as Financial Center liaison to integrate business partners delivering organizational synergies across business functions.
  • Improved processes developed and implemented new processes and assisted business partners with meeting defined goals.
  • United with various business partners on the development and integration of vendor capacity management.
  • Maintain strong relationships with business partners to deliver timely/accurate solutions supporting/assisting them risk mitigation.
  • Provided guidance to business partners to develop ideas into value-driving technology projects.
  • Build and maintain business relationships with management and business partners.
  • Worked with business partners to convert air transportation of banking centers work to ground of cost savings of $900K.
  • Worked with bank associates, vendors, market leadership, and other line of business partners regarding bank operations.
  • Supported a dynamic customer base of over 3,000 agents and brokers and internal business partners serving 48 states.
  • Provided work direction, guidance and training to less experienced associates and business partners on current initiatives.
  • Worked with external business partners on Innovation initiative; encouraging a culture of innovation across the Enterprise.
  • Provide training to my team of 6 and business partners on internal processes and new initiatives.
  • Engage business partners in process development to assure service level agreements are met.
  • Developed strong relationship with key stakeholders and business partners by addressing issues/concerns in a timely manner.
  • Developed common web-site using SharePoint for business partners to log issues, submit report requests, and calendar mgmt for alerts
  • Reached new standards in engaging, inspiring, and positively influencing associates, peers, and business partners.
  • Provide work direction, guidance and training to Gov't UW Associates and Business Partners on new and multi-layered initiatives.

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17. AVP

average Demand
Here's how AVP is used in Assistant Vice President Operations jobs:
  • Branch Operations Manager/Security Officer, AVP
  • Trained and mentored the Marine Operations team members to operate efficiently in the absence of the AVP-Marine Operations.
  • Promoted to AVP after successfully implementing investment software (PORTIA) for portfolio management.
  • Manage Officers & AVP's Consistently average over 168% of goal per month hitting all metrics on score card.
  • Developed 7 Senior Managers and 2 AVPs to contend with our successfully expanding service.
  • Port St. Lucie, Florida AVP - Lender, Operations Supervisor, Consumer Lender, Loan Processing Clerk, Teller/Head Teller

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18. Business Requirements

average Demand
Here's how Business Requirements is used in Assistant Vice President Operations jobs:
  • Analyze business requirements, designs, and write technical specifications to design or redesign solutions to meet network configuration management requirements.
  • Developed enhancements to the Microsoft InfoPath form to collect data in SharePoint Form Libraries in accordance to Business Requirements Document.
  • Lead weekly project meetings with colleagues and external clients to compile comprehensive business requirements and translate them into automated solutions.
  • Developed business requirements that document impacted changes for statements and technology enhancements due to cross organizational project implementations.
  • Developed the business requirements for a flexible decision system to support a comprehensive loss mitigation strategy.
  • Analyzed changing business requirements; developed test cases and test conditions to support product delivery.
  • Identified operational business requirements in support of Corporate Finance UK business from inception.
  • Conduct business requirements gathering projects along with validation of operational processes.
  • Lead business requirements gathering, business analysis and system design specifications.
  • Tasked with process mapping and gathering business requirements for enterprise-wide efforts.
  • Led business requirements gathering on multiple projects involving Charles River.
  • Developed new business desk procedures as business requirements evolved.
  • Developed test plan adhering to specifications and business requirements.
  • Play a key role in documenting the business requirements for the data Management operations portal.
  • Determined business requirements and served as liaison to IT department.

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19. Real Estate

average Demand
Here's how Real Estate is used in Assistant Vice President Operations jobs:
  • Partnered with corporate security to develop an integration to share corporate real estate data.
  • Reviewed Bank of America Real Estate Owned (REO) properties to ensure that they met Bank of America donation standards.
  • Perform payoff quotes and related calculations including prepayment fees, satisfactions and lien releases on commercial and real estate loans.
  • Directed, coached, mentored, and trained a team of 18 knowledgeable real estate officers and appraisers.
  • Direct responsibility for both bad debt phone collections and inbound phones for consumer and real estate collections.
  • Manage external vendors such as repair contractors, attorneys, title, appraisal and real estate agents.
  • Managed the Merger Transition Plan and closing of Investment Real Estate's San Diego office in 1993.
  • Monitor property taxes on commercial real estate loans including working with tax service vendors and taxing authorities.
  • Manage set up and servicing of all Real Estate, Commercial and Consumer loan portfolios.
  • Profit and loss responsibility for a real estate title plant with 50+ employees.
  • Completed extensive training programs in various areas, including marketing and real estate.
  • Assisted Commercial Real Estate brokers with new site selection.
  • Full responsibility for all technology and office real estate.
  • Created and developed commercial real estate closing manuals.
  • Participated in meetings with the Business Bankers and Real Estate Lending staff to provide assistance with any loanservicing needs.
  • Partnered with Corporate Real estate to establish and develop De Novo branches.
  • Credit lines, Consumer, Business, Real Estate, Equipment, etc.)

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20. Foreign Currency

average Demand
Here's how Foreign Currency is used in Assistant Vice President Operations jobs:
  • Participated in numerous FX Global Retail Projects which involved International Foreign Currency Payments and set up customer accounts in FX Systems.
  • Evaluate global foreign currency exposures and reconcile foreign exchanges with International or local money desk.
  • Reviewed and approved journals, wire payments both US dollar and foreign currency.

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21. Operational Risk

average Demand
Here's how Operational Risk is used in Assistant Vice President Operations jobs:
  • Complete projects including; Business Continuity Plans, Procedure Development/Implementation along with analyzing reports and other operational risk needs.
  • Analyzed State and Federal regulatory laws to identify gaps and provide recommendations for improvement of operational risk controls.
  • Assisted in the development of the Global Operational Risk Department Framework including establishing policies and procedural documentation.
  • Maintained business Operational procedural documents for audit and implementation of the overall operational risk framework.
  • Assessed operational risks for the Global Wealth Management division for Latin America/China.
  • Review operational risk effectiveness of Functional Risk Areas ensuring controls are effective.
  • Assisted regional president in achieving operational risk excellence.
  • Fortify financial controls and minimize operational risk.
  • Assisted in developing, analyzing, and reporting operational risk data for business areas, executive management, and the Board.
  • Performed detailed analysis of data to drive cost savings, mitigate operational risks, and identify opportunities for growth and development.
  • Supply Operational Risk Management assessments and market analysis to Development and Finance teams for 5+ projects in new markets annually.
  • Identified operational risks faced by business units, research loss events and come up with recommendations to mitigate them.
  • Migrated Operational Risk Maturity Model application hosted on Microsoft SharePoint 2003 and Windows SharePoint Services 2.0 to MOSS 2007..
  • Administered an annual operating budget of $3.5 million, provided annual operational risk assessment and vendor evaluations.
  • Ensured compliance, operational risk controls in accordance with HSBC or regulatory standards and policies.
  • Owned and managed day-to-day Operational risk and supported business s first line of defense.
  • Maintain various Operational Risk Standards and Policies.
  • Report findings to operational risk areas.
  • Wholesale Operations - Operational Risk Group Facilitate the identification of key financial risks faced by the assigned business units.
  • Lead the development and governance of operational risk framework and design and execute the programs framework.

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22. ATM

average Demand
Here's how ATM is used in Assistant Vice President Operations jobs:
  • Engendered teamwork atmosphere and ensured segregation of duties.
  • Managed and oversaw the daily reconciliation of every Regions vault from which cash is ordered and delivered to the ATM.
  • Act as the SME to provide coaching and internal support for core and item processing and ATM/Debit card systems.
  • Served as Project Manager for system conversion of National Listing Services portfolio and implementation of fee-free ATM network.
  • Provide comprehensive case management services, including developing treatment plans and connecting clients and families to appropriate resources.
  • Managed 5 individuals that are reporting and analyzing national ATM/Debit Card & Credit Card claim metrics.
  • Managed all utility payment processing for US ATM, Banking Center, and Data Center.
  • Developed a new spreadsheet for balancing and reconciling for all ATM general ledger accounts.
  • Managed and tracked the reporting of projects and budget status reports for ATM project.
  • Analyzed records from daily ATM usage and resolved any issues.
  • Balance and reconcile GL accounts and ATM Settlement.
  • Managed ATM operations for the Southwest Wisconsin region.
  • Researched and distributed escheatment reports on monthly bases ensuring state regulatory laws were adhered to.
  • Maintain knowledge of new and emerging mental health practices and protocols,especially as they pertain to Adolescent Residential treatment.
  • Conducted training procedures of all branch tellers on how to balance ATMs for improving the control back offices reporting.
  • Maintained cash balances from ATM machines, managed all aspects of digital and analog communications.
  • Managed payment and research of over 6K utility accounts for BAC ATMs and Facilities.
  • Controlled and reconciled all cash vaults with couriers for replenishment of outside ATMs.
  • Implemented of the first centralized ATM GL Reconcilement area at Bank of America.
  • Forecasted, reported, and analyzed ATM/Debit losses based on claims performance metrics.

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23. FTE

average Demand
Here's how FTE is used in Assistant Vice President Operations jobs:
  • Identify, analyze, and resolve operational problems often requiring research and coordination with other business functional experts.
  • Utilized productivity standards to measure performance and FTE needs for Treasury Management in acquiring new business.
  • Implemented cost reduction initiatives and process improvements that enabled department to become self-funding after first year.
  • Shifted focus of reporting team responsibilities to analysis and insights to drive operational decision making.
  • Crafted numerous drafts, engaged all MFC stakeholders globally for feedback and consensus and developed an implementation plan.
  • Enhanced engagement approach improved quality control and reduced headcount (FTE 8 to 3).
  • Coordinated overhead reduction program that reduced expenses by $1.2 million after completed budget process.
  • Developed and implemented strategies for special pricing mapping projects post and after Bank conversions.
  • Crafted and deployed strategy to support sales of key brands in all customer channels.
  • Hired to help rebuild the accounting department after a period of significant turnover.
  • Reduced FTE and increased profitability by 17% over a 60-day period.
  • Promoted to Assistant Vice President after First Union acquired Southeast Bank.
  • Drafted attorney alert updates regarding changes to internal banking processes.
  • Identified and addressed issues before, during and after implementation.
  • Achieved 100% client retention during and after conversion.
  • Drafted the procedures for the standard role-based development process.
  • Drafted policy and procedure guidelines for new hire and training on systems and services in an operations environment.
  • Converted all manual system access reviews onto the automated review application, which eliminated 2 FTEs.
  • Drafted memos and guidance for all of the above mentioned newly set up procedures.
  • Create ad hoc projects and reports for executive level staff daily, often hourly.

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24. Credit Card Transactions

average Demand
Here's how Credit Card Transactions is used in Assistant Vice President Operations jobs:
  • Managed a 75 seat financial call center which processed retail merchant credit card transactions.

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25. New Accounts

average Demand
Here's how New Accounts is used in Assistant Vice President Operations jobs:
  • Managed, controlled, and facilitated day-to-day operation of New Accounts and Customer Security departments.
  • Instituted policy/procedure manual for tellers/new accounts personnel and security manual.
  • Opened new accounts, processed wire transfers, processed deposits, in compliance with federal and bank policies and procedures.
  • Assisted OMS providers to add new accounts and traders to the system to be recognized for trading and billing purposes.
  • Managed Lobby Tellers, Collection Department, Main Vault, Motor Bank, New Accounts, Customer Services.
  • Trained Branch New Accounts Representatives, and functioned as a back-up for the exception desk and wire department.
  • Handled new accounts including checking, savings, certificates of deposit and individual retirement accounts.
  • Set up all new accounts using KYC/AML procedures for new Mortgage customers.
  • Direct communication with the New Accounts department and account managers.
  • Branch Management, Supervisor of Tellers and New Accounts Representatives.
  • Open new accounts and cross-sell to new and existing customers.
  • Open new accounts, maintain records and customer relationships.
  • Opened new accounts in regulation with FINRA and SEC.
  • Open new accounts including DDA's, Savings, CD's, and Safe Deposit Boxes.
  • Performed client verification and customer due diligence reviews on a real-time pre-approval basis on new accounts / clients.
  • Account Turnover Specialist Responsible for the accuracy of all new accounts prior to issuing approval to trade.
  • Reviewed new accounts/documents to insure that bank was following all CIP guidelines.
  • Assist teller line and new accounts desk when needed.

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26. Business Development

average Demand
Here's how Business Development is used in Assistant Vice President Operations jobs:
  • Partnered with management team colleagues on corporate strategy design, budget development, and business development.
  • Created and executed marketing initiatives, which increased overall sales and new business development.
  • Supported Business Development staff by providing operational expertise at on-site meetings with customers.
  • Played a key role in business development and contract profitability analysis.
  • Collaborated with Business Development team to develop new products and services.
  • Assisted and worked closely with Senior Management regarding new business development.
  • Project management responsibilities implementing system upgrades and new business development.
  • Work with Branch personnel to improve their Sales and Business Development skills and penetration.
  • Managed new business development, trade shows, and key account sales strategy.
  • Maintained pursuit, P&L and business development responsibility for the division.
  • Collaborated with Senior Executives on developing sales campaigns, productenhancements, incentive plans, and business development programs.
  • Fostered team relationships among staff as well as created business development opportunites.
  • Direct all branch operations with a focus on business development, sales, marketing, service excellence, and operational efficiencies.
  • Performed Financial, Analytical, Forecasting, Budgeting, Pricing, New business development and Office operations.
  • Risk Management- Consumer loan collection- New Business Development
  • Support Business Development Officers with onsite and offsite customer sales.

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27. Business Units

average Demand
Here's how Business Units is used in Assistant Vice President Operations jobs:
  • Worked closely with business units to customize enhancements and implement system changes that moved the organization forward.
  • Managed multiple data center and network consolidations as several business units were merged into one Command Center.
  • Coordinated analysis of remaining runoff liabilities for potential sale / divestiture opportunities for 29 runoff business units
  • Created operation task reports to upper management tracking business units progress.
  • Coordinate assigned financial risk management/ measurement/ transfer process across business units.
  • Interview business units to identify any implications on the other groups within the operations functions and other divisions within the company.
  • Monitored and consulted with business units as to adequately addressing compliance issues and deficiencies to ensure that required changes were made.
  • Program Manager to work with business units to identify, assess, and mitigate all risks, acting independently.
  • Serve as the primary point of contact between business units, management, consultants and external auditors.
  • Managed client services, scheduling, logistics, equipment facility, field services and travel business units.
  • Managed various business units and programs within the 400+ seat Customer Service Call Center.
  • Managed various business units for a Customer Service Call Center(s).
  • Integrated 20 finance personnel across five business units into a single service center.
  • Acted as information technology relationship manager across multiple AIG / Chartis business units.
  • Forecasted, optimized and managed expense budgets for assigned business units.
  • Build and deliver both standard and ad hoc reports to clients and internal business units utilizing Crystal Reports and Microsoft Access.
  • Review and analyze management data and reports to identify and escalate risks, especially those that cross multiple business units.
  • Participated in Dodd Frank/EMIR analysis with stakeholders in London and across all business units.
  • Developed and conducted training for multiple business units on operational best practices as well as timelines for deliverables
  • Worked with business units and Finance on compliance issues to bring XL companies into compliance (i.e.

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28. Executive Management

average Demand
Here's how Executive Management is used in Assistant Vice President Operations jobs:
  • Consolidated month- end production reports, participated in corporate meetings/seminars and required interaction with Regional and National Executive management.
  • Worked closely with executive management and information technology to automate the access of centralized information using multiple databases.
  • Compiled and published monthly metrics and business review to Executive Management highlighting trends and analysis of data.
  • Interacted with executive management and product team regularly in helping shape policy, procedures and product offerings/enhancements.
  • Facilitated executive management of the over-all company portfolio worth over $77 million.
  • Utilized persuasion skills to influence executive management decisions on project scope and resources.
  • Analyzed business processes of trading system and recommended streamlined procedure to executive management.
  • Supported Executive Management BI Reporting utilizing Excel Cube technology, Pivot Tables.
  • Provided train the trainer sessions and Executive Management Process Improvement consultation.
  • Developed daily reporting for individuals and mid-level management and executive management.
  • Assisted executive management in creating a strategic plan for bank restructuring.
  • Communicated regularly with executive management through presentations, meetings and events.
  • Communicate outcomes to senior and executive management.
  • Collaborate with department directors and executive management to update and maintain policies and procedures to meet CitySquare's goals and objectives.
  • Ensured daily, monthly and yearly goals were met and communicated through monthly reports to executive management and internal customers.
  • Prepared weekly, monthly, quarterly, and annual metrics reports and presented to Executive Management.
  • Worked with executive management to prepare for external audits and exams.
  • Coordinated with Executive management the reorganization and realignment of the operations department to align more directly with the corporate mission.
  • Monitored monthly supplier management program status reports, completed supplier dispositioning, and escalated issues to executive management.
  • Partner with executive management to implement operational changes to drive efficiencies and operational improvements.

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29. Due Diligence

average Demand
Here's how Due Diligence is used in Assistant Vice President Operations jobs:
  • Worked with Customer Due Diligence team to identify Data Reconciliations and Data Quality Challenges and provided recommendations on improving the process.
  • Supervised defense of underwriting/compliance issues for due diligence audits and developed policies to compensate for market and regulatory changes.
  • Support due diligence, transaction monitoring and investigation related activities.
  • Applied due diligence and high level reviews of Collateral to ensure the security of our asset for converted loans
  • Conducted field and reporting services for environmental due diligence, occupational exposures, and industrial hygiene studies.
  • Developed due diligence procedures (e.g., checklist, review SSAE 16) for outsourced service providers.
  • Coordinated and managed the annual Central bank Due Diligence risk rating project for US based clients.
  • Administer the department's vendor management program, providing initial and ongoing due diligence.
  • Provided leadership on multiple due diligence reviews on portfolio purchases from other Lenders.
  • Participated in the successful due diligence, acquisition and integration of two companies.
  • Reviewed documentation, due diligence, and assignment agreements for proper deal setup.
  • Administered due diligence and review process for all indirect lending relationships.
  • Enhanced operational due diligence policies and procedures with industry best practices.
  • Coordinated and manage due diligence underwriting teams for bulk acquisitions.
  • Performed Due Diligence exams on possible bank acquisitions.
  • Performed on-site due diligence reviews with the Administrators.
  • Participated in due diligence in portfolio sales.
  • Managed all credit underwriting, due diligence, lease/loan committee presentations, and the development of investor offering memoranda for customers.
  • Assured due diligence, policies and procedures were followed and a customer centric atmosphere upheld.
  • Assessed KYC due diligence, document verification and BSA/AML guidelines for client onboarding.

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30. Key Performance Indicators

low Demand
Here's how Key Performance Indicators is used in Assistant Vice President Operations jobs:
  • Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunity for improvement.
  • Focused on key performance indicators and identified priorities for continuous improvement.
  • Created key performance indicators for each department including guidelines for coaching employees to achievement and exceeding the objectives.
  • Redesigned and automated monthly performance analysis for collectors highlighting key performance indicators in an effort to target enhanced performance.
  • Develop and utilize workflow reporting tools and capacity modeling to monitor company goals and key performance indicators.
  • Guided team to meet and exceed monthly Key Performance Indicators (KPIs).

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31. HR

low Demand
Here's how HR is used in Assistant Vice President Operations jobs:
  • Enhanced public image within the business community through new business development, community outreach and aggressive networking.
  • On-boarded three title curative vendors to Bank platforms and applications and oversee pipeline management of each teams' inventory of loans.
  • Achieved and reduced outstanding confirms from 1200 to 50 and settlement breaks from 750 to 15 items in three months.
  • Key member of Default Servicing Claims Operations team managing 600 REO HUD and VA residential properties throughout the U.S.
  • Liaised with IT in order to improve and enhance straight through processing and ensure proper controls were in place.
  • Managed all non-USD cash requirements for the firm through FX transactions, loans, or internal account transfers.
  • Lead and develop the team through effective communications, performance management, and reward/recognition practices.
  • Achieved #1 status in volume production within one year and retained status through 2007.
  • Led sales and service function for the Small Business inbound department across three sites.
  • Manage the Home Equity pipeline through underwriting, processing, closing, and funding.
  • Reduced operating losses by 90% through improved daily controls and monitoring procedures.
  • Worked with HR department to ensure all rules were followed when terminating an employee
  • Drive multiple self-identified audit issues through completion including remediation plan and QC testing.
  • Managed a staff of three supervisors and thirteen support employees.
  • Maintain compliance throughout branches and resolve escalated member issues.
  • Reviewed and created manuals and process flows for domestic Acquisitions/Mergers, and new international broker-dealer office openings for HR internal processes.
  • Monitored performance of all technological systems through system reports to meet both bank's and client's needs.
  • Managed and oversaw the cash ordering for 2,000 ATMs throughout the sixteen (16) state footprint.
  • Manage three teams of associates in India functioning as processors, closers, and underwriters.
  • Manage three domestic teams of processors, closers, and underwriters.

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32. Staff Members

low Demand
Here's how Staff Members is used in Assistant Vice President Operations jobs:
  • Establish and implement departmental policies, objectives, and procedures, conferring with organizational officials, and staff members as necessary.
  • Evaluated and assessed organizational structure and processes then consulted with staff members on problems and solutions to the complex issues.
  • Managed 80 staff members responsible for the reconciliation of nationwide and international corporate and internal bank checking accounts.
  • Interviewed and selected office staff along with organizing orientation and training of new staff members.
  • Presented case history material to review and discussion with other staff members and colleagues.
  • Managed 30+ staff members, including two officer level staff and one supervisor.
  • Guide and advise staff members in the more complex phases of their work.
  • Automated manual processes, decreasing labor costs associated with 2.5 staff members.
  • Provided ongoing development, training and mentoring to junior staff members.
  • Recruited, hired, and trained 3 new staff members.
  • Supervised 27 Operations Managers and 6 administrative staff members.
  • Trained, supervised, and evaluated three staff members.
  • Conducted annual performance reviews with all support staff members.
  • Led comprehensive safety training for five staff members.
  • Supervised and cross trained 4 staff members.
  • Recruit staff members and oversee training.
  • Managed the administrative, training, quality assurance, compliance & policy areas comprising of 52 staff members.
  • Managed five Director level employees, 10 full time staff members, and 200 seasonal employees.
  • Managed 20 multifunctional staff members within Fraud Early Warning, Security and Research.
  • Trained and coached existing staff members Reconciled open cash breaks using in-house and vendor systems (RECON Plus & Pega).

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33. Operations Staff

low Demand
Here's how Operations Staff is used in Assistant Vice President Operations jobs:
  • Created and implemented training and succession programs for operations staff
  • Supervised operations staff and sales assistants.
  • Spearheaded post-acquisition transition of Production Operations staff into ITIL Incident Management, Change Control, and Production Support teams at ING.
  • Served as Safety Officer for Arena Operating Company and actively participated in the training and the development of operations staff.
  • Ensured that all operational procedures were followed and all compliance regulations were adhered to by all Austin Operations Staff.
  • Designed reports and customized vendor modules to meet portfolio manager, operations staff, compliance, and reporting needs.
  • Enhanced work productivity by building and maintaining a cohesive working relationship between assigned Sales Team and Operations staff.
  • Managed core staff of 6-10 FTE year-round and greater than 100 temporary operations staff on a seasonal basis.
  • Coordinate with traders, operations staff, IT and middle office on a daily basis.
  • Manage new client on boarding, stabilization of business and transition to operations staff.
  • Managed the Operations staff maintaining an aggressive schedule and customer friendly service department.
  • Provide training as needed to Deposit Operations staff and other bank personnel.
  • Ensured that the NY Money Market operations staff met their milestone deadlines.
  • Orchestrated timely logistics between customers, sales and operations staff.
  • Recruited, staffed and trained all operations staff.
  • Managed Loan Operations staff ranging from 4-7 FTE.
  • Major Accomplishments Increased department accuracy by focusing on operations staff cross training.
  • Managed the Central Operations staff to perform all back- office duties of the bank while consistently exceeding high customer service expectations.
  • Managed operations staff of 30 and developed staffing plans to improve operational efficiencies and enhance service to claims groups.
  • Worked with Internal Sales and Operations staff to maximize efficiencies and utilize 'best practices' methodology.

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34. Wire Transfers

low Demand
Here's how Wire Transfers is used in Assistant Vice President Operations jobs:
  • Monitored officer-initiated wire transfers for adherence to bank policy, reported accordingly.
  • Approve internally generated Cash Management wire transfers.
  • Control of all incoming/outgoing wire transfers via FEDLINE and SWIFT, and the related cash settlement of the branch money desk.
  • Assisted customers with CD and IRA withdrawals/deposits, loan payments, wire transfers, unauthorized transaction claims and account questions.
  • Managed banks wire transfers department which included banks end of day settlement and FR2900 processing.
  • Wire Transfers- Ability to process domestic and foreign wires.
  • Managed telephone recorded lines for outgoing wire transfers.
  • Initiated, verified and approved outgoing wire transfers.
  • Processed wire transfers and ACH transactions for customers.
  • Set up system and procedures for wire transfers.
  • Reviewed and released outgoing wire transfers.
  • General ledger entries and wire transfers.
  • Managed staff of thirteen in trade clearing and settlement processing, electronic wire transfers, and reconciliation.
  • Process new account requests and maintenance on existing accounts (ACATS, wire transfers, etc.
  • Manage and control the online Citicorp Cash Management (CCM) process for wire transfers.
  • Ensured compliance with all banking policies and procedures Processed International and Domestic wire transfers.
  • Implement and prepare bank liquidity analysis and sources/uses of funds Process and approve wire transfers
  • Processed outgoing wire transfers in excess of $ 100,000,000 per month.

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35. Sigma

low Demand
Here's how Sigma is used in Assistant Vice President Operations jobs:
  • Prepared Six Sigma documentation for enhancements to the Maturity Model following Bank of America Define Measure Analyze Improve Control methodology.
  • Led components of platform availability projects using Six Sigma methodologies and supported treasury online banking platform maintenance teams.
  • Coordinated deployment and implementation of enterprise-wide business quality improvement program, utilizing Six Sigma methodologies.
  • Leveraged Six Sigma tools to create predictable and consistent experience for internal / external customers and ensure the highest quality standards.
  • Practiced change management and Six Sigma (Green Belt)/ Lean practices several years across multiple processes and organizations.
  • Achieved 10% reduction in staff by utilizing Lean Six Sigma to separate customer service from processing roles.
  • Use Six Sigma Lean and process improvement on complex projects with mid-level and Sr. Management.
  • Mentored Lean and Improvement Six Sigma Green Belt candidates through certification process.
  • Use lean Six Sigma process to identify process improvement opportunities.
  • Increased patient flow through the implementation of Six Sigma strategies.
  • Developed and implemented LEAN and Six Sigma initiatives.
  • Participated in Six Sigma training.
  • Utilized Kaizen methodology and Six Sigma philosophy to influence increased productivity and quality.
  • Executed rollout strategy for Six Sigma program at specialty pharmacy provider located in Memphis, Tennessee.
  • Participated in Six Sigma projects that resulted in process improvement for JPMorgan Chase.
  • Produced cost benefit analysis for various projects using Six Sigma schemes and analytics.
  • Lean Six Sigma) Increasing efficiency and centralizing functions.

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36. Sharepoint

low Demand
Here's how Sharepoint is used in Assistant Vice President Operations jobs:
  • Utilized SharePoint to maintain a vault of original documents for contested foreclosure actions.
  • Produced and maintained a regular company volunteer newsletter and SharePoint site.
  • Utilized Microsoft SharePoint to standardize and document department procedures.
  • Lead manager to develop departmental intranet SharePoint site to access policies, procedures, forms and training materials.
  • Manage and update SharePoint web databases daily to ensure productivity flow of multiple company sites.
  • Maintain departmental SharePoint intake site to track all change requests and documents status updates.
  • Managed BAC traveling event team and created SharePoint based workflow system to help drive productivity.
  • Administered the team s SharePoint site and Enterprise Group Chatrooms.
  • Welcome Kits / Timeline Checklist, SharePoint Access Admin.

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37. Cost Savings

low Demand
Here's how Cost Savings is used in Assistant Vice President Operations jobs:
  • Analyzed and addressed established processes and day-to-day metrics to streamline operations, automated queries, and generated continual cost savings.
  • Improved productivity for operations group resulting faster processing and significant cost savings.
  • Research billing exceptions to ensure accuracy and identify cost savings.
  • Organized transition of BK production functions from external vendor to internal bankruptcy operations, resulting in cost savings and efficiency gains.
  • Implemented production cost savings for photography and video by combining into one project, using one equipment set-up and crew.
  • Worked closely with project managers to enhance current systems that has brought about cost savings and increased productivity.
  • Total cost savings was in excess of $75 million annually for Great-West members and clients.
  • Developed forms that were interactive and created cost savings for bank versus ordering forms.
  • Created analysis to summarize bid costs, winning bidder and cost savings.
  • Identified infrastructure cost savings of $7+ million annually.
  • Achieved annual cost savings of $300K.
  • Redesigned workflow in production area creating significant cost savings and production improvements while fully integrating with systems.
  • Coordinated the conversion of legacy non-network funds to the Network platform (creating cost savings and operational efficiencies).
  • Planned/forecasted a $2M operations budget with an average year-to-year cost savings of 4%.
  • Achieved a 35% cost savings from elimination of existing table of organizational .

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38. Performance Management

low Demand
Here's how Performance Management is used in Assistant Vice President Operations jobs:
  • Monitored adequacy of operational procedures, administered training to staff, performance management and appraisals.
  • Instituted performance management culture and rolled out department-wide agent incentive reporting that ensured optimal results.
  • Managed and developed staff through competency assessments, performance management process and regular feedback sessions.
  • Execute Business Unit performance management processes including financial diagnostics distribution analysis and risk assessment.
  • Provided performance management using both reporting and coaching to drive production.
  • Developed, communicated and enforced policies and procedures for performance management.
  • Set goals and implemented Performance Management into department.
  • Managed human resources of over 50 employees including recruiting, performance management, absence management and staff development and training.
  • Mentored a staff of 8 FTE in all facets of correspondent lending which included performance management, and training.
  • Established benchmark measures by process, person and team to help drive monthly scorecard feedback and performance management.
  • Developed (in conjunction with Harvard Business School), performance management measurements for all collection operations.
  • Build team effectiveness through ongoing communication, performance management, & creation of development plans.
  • Implemented CORE (Circle of Reaching Excellence), a tool for performance management.
  • Implemented Driver Excellence, a performance management program for measured results.
  • Directed talent acquisition, performance management, and staff supervision duties.
  • Deliver performance management, monthly and yearly objectives and reviews.
  • Delivered continuing education and weekly performance management calls for the region Delivered "Day One" sessions for new associates

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39. FHA

low Demand
Here's how FHA is used in Assistant Vice President Operations jobs:
  • Led Underwriting Optimization division focused on the Government Segments (FHA, HAMP, VA, Collections, and USDA).
  • Performed in depth review of FHA and Conventional financing which includes experience working with DU and maneuvering through the system.
  • Develop relationships with FNMA, FHLMC, FHA and VA executives regarding property preservation and damage resolution.
  • Directed processing, closing and funding of FHA, VA and second mortgages.
  • Oversee team's loan portfolio of over 6,000 FHA loan products.
  • Trained team with recent FHA regulations in change from 4155 to 4000.1
  • Supervised the insuring of FHA/VA Loans.
  • Experienced with FHA, VA, Fannie Mae and Freddie Mac mortgage.
  • Executed non Judicial Foreclosure processes on Prime and Subprime Loans for FHA, VA and Conventional Loan types in 12 states.
  • Worked closely with Attorney networks, Property Preservation and investors including Fannie Mae, Freddie Mac, VA and FHA/HUD.
  • Perform monthly testing for quarterly reviews for HUD FHA requirements to make surecompliance to HUD FHA regulations.

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40. SQL

low Demand
Here's how SQL is used in Assistant Vice President Operations jobs:
  • Created and implemented code for automated reporting system utilizing SQL, VBA, SAS and MS Office applications and database software.
  • Implemented network infrastructure through system overhaul using enterprise software and SQL database to create 90% response time.
  • Use SQL to create stored procedures to gather data for the creation of reports for web based reporting.
  • Worked within Business Objects and ACCESS with SQL to create advanced data, queries, and reporting.
  • Run SQL's, generated reports, and provided end of day recaps for custodian fund accountants.
  • Reviewed and created reports with MIS using SQL queries to ensure correct data was captured.
  • Utilized proprietary SQL database processes to analyze staff performance to target on a daily basis.
  • Lead a project to design SQL reports capable of eliminating errors in database entrees.
  • Developed SQL reports to be utilized to improve department procedures and update manuals quarterly.
  • Utilized MS SQL Enterprise Manager, Query Analyzer, MS Query, and DTS.
  • Designed and implemented a full cycle refresh process using Oracle PL/SQL package.
  • Developed SQL databases and wrote applications to interface with SQL databases.
  • Supervised IT Analyst/SQL programmer, Receptionist and Operations Assistant.
  • Designed and implemented process using Oracle PL/SQL package to extract data into XML format used to prototype Lotus Notes Workflow capabilities.
  • Designed, developed, tested and implemented (full SDLC) an internal internal support application using dynamic SQL.
  • Table meta data, view declarations and dynamic SQL were the cornerstones of the design.
  • Implement producer/consumer threaded Perl app to feed aggregated data into MySQL backend.
  • Maintained pre-existing Oracle PL/SQL package that housed application software.
  • Controlled associate budget allowance for yearly allocations and increases Built advanced recurring and adhoc reporting processes using SQL and Microsoft Access.
  • Design custom MySQL schemas for business data and code AJAX web apps within the MySQL backend.

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41. SOX

low Demand
Here's how SOX is used in Assistant Vice President Operations jobs:
  • Collaborated with external consulting firm to identify and execute SOX remediation plan.
  • Subject Matter Experts for IT SOX 404 Financial controls on existing Mainframe platform and those created for the new ERP system.
  • Liaised with all examiners, Internal / external audits, PwC and SOX control, compliance, and regulatory contacts.
  • Managed and updated controls and procedures as needed to maintain SOX compliance and managed quarterly testing for the department.
  • Developed SOX testing controls on daily processes to avoid any potential risk and monitored the P&L.
  • Key Achievements * Enhanced corporate compliance by analyzing requirements and establishing Sarbanes-Oxley (SOX) compliance procedures.
  • Identified areas of concern and suggested action items to comply with SOX and OCC requirements.
  • Facilitated and responded to queries from corporate/local internal/external auditors and the SOX 404 compliance teams.
  • Collaborated with senior management to launch SOX 404 top-down assessment throughout firm.
  • Reinforced the internal control environment and maintained SOX section 404 compliance.
  • Review and update all documentation for SOX controls for the firm.
  • Audited branch system in accordance with SOX narrative and requirements.
  • Review loans for SOX compliance and signature accountability of processors.
  • Handled operations for Hot Sox Hosiery licensed by Ralph Lauren Hosiery.
  • Traveled across country to maintain specs and quality control for both divisions Hot Sox and Ralph Lauren.
  • Volunteer, Greenville Little Leauge Perform SOX Testing.

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42. Special Projects

low Demand
Here's how Special Projects is used in Assistant Vice President Operations jobs:
  • Managed financial analysis and reporting, developed and executed business plans, managed expenses and directed special projects.
  • Ensured full regulatory compliance, and managed special projects promptly and accurately.
  • Managed special projects as assigned by senior management.
  • Organized and led department meetings, branch training sessions and other initiatives and special projects.
  • Managed and assisted in special projects regarding the implementation of new products and services.
  • Acted as a subject matter expert and core team member for special projects.
  • Managed special projects to improve risk management within the business for Senior Management.
  • Served on multiple committees and worked on special projects as assigned to me.
  • Coordinate and manage special projects, including branch renovations and relocation.
  • Produced photo and video shoots, events and other special projects.
  • Direct and assist with special projects, upgrades and enhancements.
  • Headed and worked on special projects for clients and internally.
  • Directed the training, development and implementation of special projects.
  • Project manager for special projects and initiatives.
  • Participate in special projects as assigned.
  • Participate in ANFM special projects.
  • Drive operational effectiveness through timely change communication, workflow organization, and participation on special projects
  • Worked on many special projects related to gl account reconcilement, loan system conversions, and AFS loan system updates.
  • Participated in a wide range of ad-hoc/special projects in order to improve efficiencies within the team.

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43. Action Plans

low Demand
Here's how Action Plans is used in Assistant Vice President Operations jobs:
  • Facilitated daily management meetings to monitor company direction along with developing action plans to anticipate and resolve issues.
  • Used audit investigation findings to create clear, detailed corrective action plans that increased operating efficiency.
  • Mitigated identified operational control weaknesses by creating an appropriate action plans.
  • Created and presented performance evaluations and created action plans when necessary.
  • Conducted regularly scheduled audits for all Retail branches and worked with management to develop corrective action plans, as needed.
  • Designed, updated, and maintained corrective action plans, as result of issues or findings identified during risk assessments.
  • Exchanged views and mitigated risks on existing and potential risk exposures and developed Corrective Action Plans (CAP).
  • Developed risk assessment processes including possible risk scenario analysis, action plans, and document retention policies.
  • Develop action plans as identified to create initiatives as well as aiding in the success of associates.
  • Prepare and administer comprehensive monthly reviews, performance improvement plans, and action plans for Team Managers.
  • Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans.
  • Validated MIS reporting used by the various lines of business to review exception items in action plans.
  • Reviewed findings and created action plans with multiple levels of Regional leadership across multiple regions
  • Worked personally with section managers to establish goals and create appropriate action plans.
  • Create mitigation and action plans to monitor milestones of Process Change Projects.
  • Identified trends and implemented action plans specific to business needs.

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44. Service Level Agreements

low Demand
Here's how Service Level Agreements is used in Assistant Vice President Operations jobs:
  • Partner with stakeholders across business and technology to continuously improve upon current Service Level Agreements and Business Continuity strategies.
  • Managed staff for Accounting and Control and Collections operating units ensuring delivery against Department Service Level Agreements.
  • Negotiated and managed client contractual Service Level Agreements.
  • Maintain satisfactory performance to all service level agreements.
  • Ensured that the unit meets/exceeds service level agreements in the proper processing of loan mod applications and submissions to u/w.
  • Hired, trained and directed a team of fifteen dedicated professionals that consistently met or exceeded service level agreements.
  • Created and implemented Service Level Agreements to ensure expectations from clients, investors and government agencies were met.
  • Exceeded Client Service Level Agreements with an average of 99.8% timeliness and 99.1% quality.
  • Managed workforce strategies to ensure service level agreements were met in call center.
  • Partnered with Sourcing to understand Service Level Agreements and contract Terms and Conditions.
  • Complete quarterly audits, compliance initiatives, and maintain service level agreements.
  • Assisted in the creation and development of service level agreements for clients.
  • Reviewed staff activities ensuring Service Level Agreements were met.
  • Ensured job scheduling met service level agreements.
  • Image and Capture Center Developed Service Level Agreements (SLA) with our customers.

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45. Annual Budget

low Demand
Here's how Annual Budget is used in Assistant Vice President Operations jobs:
  • Maintained department expenses within parameters established by annual budget.
  • Developed annual budget recommendations for hardware and software.
  • Participated in annual budget review.
  • Consolidated and analyzed annual budget.
  • Compiled the Operations area annual budget of more than $1M and maintained tracking of the departmental budget as a whole.
  • Managed full P&L accountability for $64 million in collectibles and an annual budget of $2 million.
  • Control all facets of office procurement and travel spend with annual budgets of $12M+ and $250K, respectively.
  • Directed team of 7 managers, staff of 214 employees, and an annual budget of $17 million.
  • Forecast and control annual budget of $2 million and keep costs in line while maximizing productivity.
  • Direct responsibility for the accuracy of the annual budget and presentation to group President and CFO.
  • Managed a staff of 40 employees with an annual budget of $2.5 Million.
  • Analyzed and prepared monthly and annual budget reviews for $5 million departmental budget.
  • Assist in the annual budget process and responsible for operating within the budget.
  • Assisted in the collection and presentation of data for the annual budget preparation.
  • Managed income and expenses meeting all goals as dictated by annual budget.
  • Identified and managed $1.5 Million institutional annual budget cuts.
  • Prepared annual budget and operated within its limits.
  • Managed a $25+ million annual budget.
  • Maintained an annual budget of $4MM.
  • Managed the annual budget and two full time staff.

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46. System Enhancements

low Demand
Here's how System Enhancements is used in Assistant Vice President Operations jobs:
  • Managed all training development and delivery for corporate orientation, new hire and ongoing advanced training and system enhancements.
  • Determined solutions to issues ranging from proper accounting treatment to system enhancements.
  • Created and managed business requirement documentation process for critical IT system enhancements.
  • Established system enhancements and priorities within budget constraints.
  • Project manager for system enhancements and new implementations
  • Served as liaison between member firms and exchange systems staff regarding proposed system enhancements.
  • Led strategic projects targeting system enhancements for the 529 College Savings Programs.
  • Initiate and write business specification for all back office system enhancements.
  • Tested new releases of code, and system enhancements.
  • Performed testing for new system enhancements.
  • Implemented system enhancements to streamline area workflows.

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47. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Assistant Vice President Operations jobs:
  • Managed and directed the day-to-day operations of a Speakers Bureau within the medical/pharmaceutical industry.
  • Maintained and continuously improved day-to-day operations of the exchange.
  • Managed day-to-day operations of assigned team.
  • Manage all aspects of day-to-day operations of central office and two branches.
  • Manage a staff of fifteen to twenty employees in day-to-day operations.
  • Supported three Leavenworth branches - assisted in all day-to-day operations.
  • Manage day-to-day operations of the Loan Operations Department.
  • Managed day-to-day operations: ensuring appropriate capacity/resourcing as required to meet internal/external client SLAs.
  • Helped organise and run day-to-day operations.

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48. UAT

low Demand
Here's how UAT is used in Assistant Vice President Operations jobs:
  • Perform associate evaluations, disciplinary actions, hiring, and terminations ensuring compliance with Human Resources regulatory requirements.
  • Prepare or assist in performance evaluation preparation for assigned staff; recommend or initiate personnel actions.
  • Collected, analyzed and evaluated data and generated reports that measured internal business processes.
  • Conduct regular performance reviews and one-on-one meetings with direct reports to evaluate performance.
  • Worked with training to evaluate and develop new Administrative Assistant internal training opportunities.
  • Collaborated with all Clinical Managers to continually improve and evaluate patient programs.
  • Evaluated employee survey to identify gaps and recommend suggestions for improvements.
  • Evaluated established operating procedures and recommended changes to Executive Management.
  • Directed project team evaluations and revision of procedural manuals.
  • Performed monthly fluctuation analysis for the Financial Management Report.
  • Evaluated and maintained institutional client investment performance as appropriate.
  • Evaluated and improved process operations within the organization.
  • Conducted employee evaluations and year-end total compensation analysis.
  • Reviewed and conducted staff evaluations.
  • Plan, organize, direct, control & evaluate branch operations & service deliveries.
  • Evaluated maintenance contracts and equipment purchase requests to ensure reasonable costs and ongoing maintenance.
  • Conducted employee satisfaction surveys to evaluate morale, staff proficiency and reduce internal complaints.
  • Evaluated new software for use in the branch network and for internal reporting.
  • Evaluated and retained or replaced Staff / Resources / Vendors.
  • Advanced Leadership Program Graduate (2014).

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49. Ofac

low Demand
Here's how Ofac is used in Assistant Vice President Operations jobs:
  • Teamed with the Compliance Department to revise procedures resulting in improved compliance with OFAC, BSA, HMDA and other regulations.
  • Conduct risk assessments and implement/review/update risk profiles for the following: BSA/AML/OFAC/SDN; ACH; Red Flags & ID Theft.
  • Ensured department operations were compliant will all operational regulations including HMDA, ECOA, FDIC, Privacy and OFAC.
  • Maintained compliance with OFAC, BSA and KYC policies, trained staff and updated bank's procedures accordingly.
  • Adhered to Anti-Money Laundering & Bank fraud guidelines in accordance to the US Patriots Act and OFAC.
  • Bank Secrecy Officer: Oversee and write the bank's money laundering and OFAC procedures.
  • Monitored firm-wide holdings against OFAC (Office of Foreign Assets Control) regulatory restrictions.
  • Evaluated and approved OFAC and World Check cases for new to bank clients.
  • Assisted banks BSA Officer with reviewing banks high risk accounts and OFAC suspects.
  • Reviewed and verified customer documents; performed OFAC/KYC/CIP for new and non-customers.
  • Established guidelines governing OFAC policies & procedures.
  • Participated in OFAC list and AML screening.
  • Manage BSA related tasks; CTR/SAR filing, CIP, CDD, EDD and OFAC.
  • vacation policy, OFAC, USA Patriot Act and private bank privacy policies).

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50. Operational Efficiency

low Demand
Here's how Operational Efficiency is used in Assistant Vice President Operations jobs:
  • Maintained and increased operational efficiency by monitoring system upgrades that determined impact on operations.
  • Developed and implemented processes and procedures to streamline and improve operational efficiency.
  • Led initiatives to significantly enhance operational efficiency by streamlining and automating procedures.
  • Carried out internal audits to ensure regulatory compliance and operational efficiency/accuracy.
  • Coordinated multiple greenbelt projects for increased operational efficiency.
  • Manage projects to improve operational efficiency.
  • Monitor workflow and operational efficiency in order to recommend changes and operational improvements.
  • Generated and analyzed scheduling reports to ensure precision and operational efficiency.

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20 Most Common Skill for an Assistant Vice President Operations

New Procedures21.1%
Customer Service11.7%
Ensure Compliance9.8%
Audit Procedures8.9%
Loan Portfolio7.6%
Process Improvement4.2%
Oversight4.1%
Project Management3.7%

Typical Skill-Sets Required For An Assistant Vice President Operations

RankSkillPercentage of ResumesPercentage
1
1
New Procedures
New Procedures
15.4%
15.4%
2
2
Customer Service
Customer Service
8.5%
8.5%
3
3
Ensure Compliance
Ensure Compliance
7.1%
7.1%
4
4
Audit Procedures
Audit Procedures
6.4%
6.4%
5
5
Loan Portfolio
Loan Portfolio
5.5%
5.5%
6
6
Process Improvement
Process Improvement
3%
3%
7
7
Oversight
Oversight
3%
3%
8
8
Project Management
Project Management
2.7%
2.7%
9
9
General Ledger Accounts
General Ledger Accounts
2.6%
2.6%
10
10
Performance Reviews
Performance Reviews
2.3%
2.3%
11
11
Risk Management
Risk Management
2.2%
2.2%
12
12
Equity
Equity
1.8%
1.8%
13
13
Direct Reports
Direct Reports
1.8%
1.8%
14
14
Daily Operations
Daily Operations
1.7%
1.7%
15
15
ACH
ACH
1.5%
1.5%
16
16
Business Partners
Business Partners
1.5%
1.5%
17
17
AVP
AVP
1.5%
1.5%
18
18
Business Requirements
Business Requirements
1.4%
1.4%
19
19
Real Estate
Real Estate
1.4%
1.4%
20
20
Foreign Currency
Foreign Currency
1.4%
1.4%
21
21
Operational Risk
Operational Risk
1.3%
1.3%
22
22
ATM
ATM
1.3%
1.3%
23
23
FTE
FTE
1.2%
1.2%
24
24
Credit Card Transactions
Credit Card Transactions
1.2%
1.2%
25
25
New Accounts
New Accounts
1.2%
1.2%
26
26
Business Development
Business Development
1.1%
1.1%
27
27
Business Units
Business Units
1.1%
1.1%
28
28
Executive Management
Executive Management
1.1%
1.1%
29
29
Due Diligence
Due Diligence
1.1%
1.1%
30
30
Key Performance Indicators
Key Performance Indicators
1.1%
1.1%
31
31
HR
HR
1.1%
1.1%
32
32
Staff Members
Staff Members
1%
1%
33
33
Operations Staff
Operations Staff
0.9%
0.9%
34
34
Wire Transfers
Wire Transfers
0.9%
0.9%
35
35
Sigma
Sigma
0.9%
0.9%
36
36
Sharepoint
Sharepoint
0.9%
0.9%
37
37
Cost Savings
Cost Savings
0.9%
0.9%
38
38
Performance Management
Performance Management
0.9%
0.9%
39
39
FHA
FHA
0.8%
0.8%
40
40
SQL
SQL
0.8%
0.8%
41
41
SOX
SOX
0.7%
0.7%
42
42
Special Projects
Special Projects
0.7%
0.7%
43
43
Action Plans
Action Plans
0.7%
0.7%
44
44
Service Level Agreements
Service Level Agreements
0.7%
0.7%
45
45
Annual Budget
Annual Budget
0.7%
0.7%
46
46
System Enhancements
System Enhancements
0.7%
0.7%
47
47
Day-To-Day Operations
Day-To-Day Operations
0.7%
0.7%
48
48
UAT
UAT
0.6%
0.6%
49
49
Ofac
Ofac
0.6%
0.6%
50
50
Operational Efficiency
Operational Efficiency
0.6%
0.6%

26,242 Assistant Vice President Operations Jobs

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