President, Fund Administration
Assistant vice president job in Tempe, AZ
Your passion. Our purpose. This could be powerful. Maybe the markets keep you up at night. Trusts are your forte. Or your idea of a perfect day at the office is a deep dive into equity research. Whatever your passion, at Edward Jones it will have purpose. Your work is meaningful - because it has a singular focus: client relationships. What you do every day helps people achieve and protect their financial goals. Impacting lives for the better. And with our remarkable work-life flexibility, one of the lives it could enhance is yours.
Job Overview
Position Schedule: Full-Time
This job posting is anticipated to remain open for 30 days, from 20-Nov-2025. The posting may close early due to the volume of applicants.
This leadership role offers the opportunity to oversee the strategic direction and operational management of two major fund complexes: the $200B Bridge Builder Trust and the $35B Edward Jones Money Market Fund. As President of both funds, the position involves representing their respective advisers in key governance processes, including annual contract renewals and board interactions. The role leads two specialized teams responsible for fund platform initiatives, valuation oversight, compliance, and liquidity management, while also chairing cross-functional operations meetings. Additional responsibilities include negotiating sub-adviser fees, managing large-scale fund transitions, and guiding vendor strategy across critical service providers. The ideal candidate will bring over 15 years of financial industry experience, deep expertise in 1940 Act mutual funds, and a proven track record of strategic leadership and stakeholder engagement.
What you'll do:
Lead Strategic Direction
Assist in the Development and lead the execution of the business plan for the Bridge Builder Funds.
Set strategic goals aligned with Edward Jones priorities and expand product offerings to support financial advisers and clients.
Oversee Functional Teams
Manage PFSM teams including:
Accounting Oversight
Investment Guidelines
Fund Services
Board Oversight
Valuation and Execution
Ensure daily fair valuation, trade cost analysis, and regulatory compliance.
Governance & Board Engagement
Serve as primary liaison to the Board of Trustees
Lead preparation and execution of Board meetings and ensure Board is informed on strategy and initiatives.
Represent the adviser and funds in the annual 15c contract renewal process.
Vendor Management & Oversight
Lead strategy and fee negotiations with Tier One vendors (Fund Accountant, Custodian, Transfer Agent, Distributor).
Oversee due diligence and performance of strategic partners and vendors.
Fund Operations & Transitions
Oversee execution of large-scale fund transitions (often > $1B) due to sub-adviser or model manager changes.
Ensure smooth operational execution and risk management across all fund activities.
Regulatory & Compliance Leadership
Maintain expert-level understanding of the 1940 Act and ensure adherence to regulatory requirements.
Chair Valuation and Liquidity Committees and monitor investment guidelines.
Cross-Functional Collaboration
Partner across all adviser functions to drive growth, change, and strategic initiatives for Proprietary Funds.
Serve as escalation point for complex decisions and mentor team members.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Hiring Minimum: $202200
Hiring Maximum: $344200
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.
Read More About Job Overview
Skills/Requirements
15+ years of directly related financial industry experience
Bachelor's degree is required. MBA degree preferred
Outstanding verbal and written communications skills. Proven capabilities in preparing for, and presenting to, high-level internal leadership, external Boards, industry regulators, and 3rd party service providers required.
Expert-level understanding of 1940 Act mutual funds and related investments required
Proven ability to initiate, champion, and execute on critical platform-level and firm-level initiatives
Strong analytical, problem solving, and organizational skills
Proven experience in leading, mentoring and providing feedback to fellow associates
Demonstrated experience in serving as a point of escalation for complex or difficult decisions
Strong analytical skills with good attention to detail
Ability to partner with applicable business areas and outside service providers regarding the design and operation of Funds' platform strategies.
Ability to maintain a balance of risk and reward to facilitate business growth while effectively managing risk
Read More About Skills/Requirements
Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Read More About Awards & Accolades
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
#LI-HO
Senior Vice President, Capital Markets, West
Assistant vice president job in Scottsdale, AZ
Overview of the Company
With 47+ years of experience, Walton is one of North America's leading land experts and a premier global real estate investment firm. Founded in 1979, Walton currently manages US$ 4.3 billion of real estate assets in the United States and Canada, with more than 90,000 acres under management. Our head office is in Scottsdale AZ, USA and we have offices located in the UAE, Southeast Asia, China and Canada.
Position Summary
The SVP, Capital Markets, is responsible for identifying and establishing contact with potential clients in their assigned territory as well as educating current Advisors on the Walton product(s). This position's main duties include traveling to assigned territories, when possible, to meet with potential and current Advisors and/or clients and pitching the Walton platform to current or potential Advisors and maintaining those relationships. The person hired for this position must be located in Scottsdale, AZ or CA.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
· Educate Advisors and Advisors' clients both on and offsite on Walton structure and the benefits and risks of investing in Walton project offerings
· Identify and establish contact with potential clients in assigned territory
· Engage with current and potential clients in assigned territory through face-to-face interactions, promoting sales/marketing initiatives and establishing relationships
· Provide information and respond to questions to allow Advisors to comply with applicable FINRA and SEC rules and regulations
· Achieve a minimum level of daily calls, contacts, and other activity metrics
· Schedule and oversee the coordination of seminars, client events and due diligence meetings
· Work alongside of and mentor Internal Sales Associates
· Actively pursue Registered Investment Advisors and Broker Dealer Reps within the assigned territory (Western U.S.)
· Assist with managing Industry Events within the assigned territory
· Conduct product presentations in front of a large group and present web presentations and conduct Due Diligence Meetings both on and offsite
· Maintain an advanced understanding of the Financial Industry, FINRA, Broker Dealer and registered investment advisor relationships, and more specifically Walton's investment structures
· Comply with applicable FINRA, SEC and internal Walton Securities compliance requirements at all times
· Maintain familiarity with Walton Due Diligence and Project Specific presentations
· Perform other duties as assigned
Qualifications
· SIE, Series 7 or 22 and Series 63 licenses required.
· Minimum of 5 years of experience selling to Broker Dealer Reps and Registered Investment Advisors in the Western U.S.
· Experience selling Reg D offerings and/or DST offerings
· Customer relationship management (CRM) applications
· Ability and willingness to travel up to 75% of the time
· Demonstrated ability to meet sales objectives and goals
· Advanced level of relationship management and interpersonal skills and the ability to strategically and ethically leverage client relationships
· Possess and maintain strong market knowledge to provide comprehensive service to clients, develop new solutions, and construct compelling recommendations
· Familiarity with marketing and sales strategies and consumer psychology
· Professional, strategic, analytical, organizational, and interpersonal skills
· Proactive and performance driven
· Able to work under pressure in a fast-paced environment
· Ability to adapt easily to changing department needs and dynamics
· Proficiency required in Microsoft Office (Word, Outlook, PowerPoint, Excel 2007)
Why Walton
Competitive pay and benefits
Opportunities to grow and develop skills in multiple disciplines
Fun, energetic co-workers who share the same core values and strategies
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
We would like to thank all applicants for their interest in this position; however, only those selected for interviews will be contacted.
Vice President of Operations
Assistant vice president job in Tempe, AZ
A leading player in the residential construction space is looking for a visionary operations executive to drive innovation, efficiency, and growth across a multi-regional homebuilding organization. This individual will shape and elevate the operational strategies that fuel high-volume, high-quality residential construction while empowering regional leaders to scale performance.
This is an opportunity for a strategic builder-of systems, teams, and business process excellence. Join an organization where your leadership will influence hundreds of homes annually and where customer satisfaction, operational integrity, and margin optimization are mission-critical.
This Role Offers:
Strategic leadership in a high-growth, multi-regional construction organization.
Direct collaboration with executive leadership and influence over operational direction.
Competitive compensation package with full benefits and performance-based incentives.
A strong culture focused on innovation, integrity, and leadership development
Focus:
Design and lead the operational blueprint that guides all purchasing and construction activities across multiple markets.
Define corporate-level strategies that enhance scalability, cost-efficiency, and quality assurance across the platform.
Align regional execution with long-term business goals while championing innovation and technology adoption in field operations.
Partner with regional heads to implement best-in-class practices and foster a culture of continuous improvement.
Provide mentorship and executive coaching to high-potential leaders, ensuring robust succession planning.
Oversee operational KPIs and lead quarterly business reviews focused on macro-level improvements.
Lead cost management initiatives, ensuring vendor compliance with company standards while negotiating fair and competitive pricing.
Develop and enforce procurement strategies that maximize value and reduce operational waste.
Build a scalable vendor partnership model that promotes collaboration and long-term alignment.
Standardize operational processes and develop training protocols to drive consistency across all sites.
Promote high-quality customer experiences through innovative scheduling, quality inspections, and safety programs.
Ensure continuous refinement of tools, systems, and documentation to support evolving business needs.
Act as a cultural ambassador, embedding the organization's core values into operational practices.
Lead initiatives that enhance the work environment and encourage a high-performance, purpose-driven culture.
Serve as an advisor to senior leadership on market trends, construction methodologies, and organizational improvements.
Skill Set:
15+ years of progressive experience in residential construction operations, with exposure to both purchasing and vertical construction leadership.
Proven track record in designing and scaling operational frameworks across geographically dispersed teams.
Expertise in labor cost optimization, supplier management, and budget control.
Experience leading training and onboarding functions across technical and operational disciplines.
Deep understanding of construction field operations, safety programs, and customer satisfaction metrics.
Familiarity with CRM, ERP systems, and cloud-based project management platforms.
Bachelor's degree in Construction Management, Business, or a related field required.
A process-oriented leader with a bias for scalable solutions.
A people-first mindset focused on empowering and developing teams.
Strategic thinker with executive presence and strong communication skills.
Experience in scattered-site homebuilding is a major plus.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
Director of Asset Management
Assistant vice president job in Phoenix, AZ
🎯 Director of Asset Management - Commercial Real Estate Credit
The Opportunity: Lead Credit Performance & Workout Strategy
A leading private equity real estate firm is seeking a decisive, credit-first leader to join its high-performance, entrepreneurial team in Phoenix as the Director of Asset Management.
This is a critical, hands-on leadership role overseeing the performance of the firm's commercial real estate credit platform, specifically managing a portfolio of transitional and bridge loans. You will be the central figure responsible for identifying early risk indicators, driving proactive borrower engagement, and executing complex workout and REO resolution strategies.
If you thrive where speed, expert judgment, and precision are paramount-and you are fluent in complex loan structures and risk management-this is your chance to drive meaningful outcomes for investors.
Key Responsibilities & Impact:
Portfolio Management & Risk: Manage and monitor a portfolio of commercial bridge and structured loans, identifying early risk indicators and implementing timely corrective actions.
Workout Execution: Direct high-stakes workout strategies for underperforming or defaulted assets, including restructures, deed-in-lieu, foreclosure, and active REO management.
Cross-Functional Leadership: Partner with legal, servicing, accounting, and investment teams to streamline decision-making, coordinate external counsel, receivers, and maximize recovery.
Reporting & Analytics: Drive real-time visibility and reporting accuracy through robust KPI tracking, cash flow analysis, and performance dashboards.
Origination Feedback: Provide actionable feedback loops to credit and underwriting teams to strengthen new loan origination discipline.
What Defines Success (Performance Profile):
Experience: 8+ years in commercial real estate asset management on the credit side (lender, debt fund, or special servicer experience is ideal).
Expertise: Proven experience handling loan restructures, defaults, and REO processes. Strong understanding of bridge lending and CRE loan documentation.
Mindset: A credit-first thinker and a calm problem-solver who thrives in "messy" workout situations.
Technical Skill: Advanced Excel and portfolio analysis skills (Power BI and Argus experience preferred).
Education: Bachelor's degree in Finance, Real Estate, or related field (MBA or CFA a plus).
Compensation & Culture:
Compensation: Competitive base salary and performance-based bonus structure.
Premium Benefits: Enjoy an Unlimited Vacation Policy, Medical insurance, and a 401(k) plan with a company match.
Culture: Join a collaborative, ego-free, and professional environment where leadership is accessible daily. The team is committed to continuous improvement, integrity, and operational excellence.
We are seeking candidates who desire to work on-site in Phoenix, AZ, and contribute actively to a high-performance, entrepreneurial culture.
Deputy Director to the CEO
Assistant vice president job in Phoenix, AZ
Notary Everyday is revolutionizing the notary industry! We're automating real estate notarizations to eliminate errors and stop fraud, powering $35M+ worth of real estate transactions every single day and growing fast.
Role Description
The Deputy Director to the CEO is the right hand and strategic extension of the CEO, Noel Serrato, operating behind the scenes on high-impact, cross-functional, and sometimes confidential initiatives. This role is designed for someone who thrives in ambiguity, moves with precision, and has the discipline to turn chaos into clarity.
You'll work directly with the CEO on everything from stealth projects and competitive intelligence to investor strategy, product planning, and operational execution. You'll anticipate needs, gather intel across teams, identify patterns, and help the CEO make faster, better, and more informed decisions.
This isn't a typical Chief of Staff role - it's closer to a hybrid of strategist, operator, and field agent in a high-velocity startup environment.
Qualifications
Exceptional analytical, strategic, and communication skills.
Ability to operate autonomously under pressure with high discretion.
Proven experience in operations, strategy, product, consulting, or intelligence-style roles.
Strong business intuition - can move fluidly between tactical execution and strategic reasoning.
Comfortable in a high-velocity, early-stage startup environment where priorities shift fast.
Bonus: Background or experience in SaaS, real estate, or venture-backed startups.
Ideal Candidate
You're equal parts strategic thinker and field operator, someone who can sit in a boardroom one hour and fix a process bottleneck the next. You thrive on solving unstructured problems, thrive under pressure, and protect the mission at all costs. You think in 80/20, move fast, and don't wait for instructions.
If you've ever been described as “the person who just gets it done”, this role is for you.
CEO-In-Training, Executive Director
Assistant vice president job in Phoenix, AZ
Pinnacle, part of The Pennant Group family, is currently seeking entrepreneurial leaders with proven results in building and leading exceptional teams and has a passion for the senior living industry. Join us in making an impact and shaping the future of senior care!
We have CEO In Training opportunities in the following areas: Wausau, Stevens Point, Green Bay, Madison and Milwaukee, WI.
About the Opportunity:
The CEO-in-Training (CIT) Program is designed to prepare outstanding leaders for an opportunity to run one of our assisted living, independent living, or memory care communities. This salaried, full-time training program typically lasts 3-6 months, depending on your background and experience. CITs may advance to lead one of our thriving communities or future acquisition, with continued mentorship and operational support from experienced partners.
As a CIT, you will gain hands-on practical experience in operations, clinical care, and business management under the guidance of an experienced Executive Director/CEO. The program offers mentorship, cross-functional training, and real responsibility in a dynamic environment. You'll learn to drive results, cultivate a strong team culture, and develop a deep understanding of the unique business models that power Pennant's success.
Key Responsibilities:
Engage in immersive, on-the-job training across operational, care, and administrative functions
Shadow department heads and front-line staff to understand the day-to-day rhythm of community life
Take the lead on real-time projects and contribute to meaningful improvements within your host community
Study relevant state regulations and best practices in senior living operations
Align leadership and interpersonal skills with Pinnacle's core values and mission
Qualifications:
Minimum Requirements:
3-5 years of leadership experience in any industry
Proven success in building and leading high-performing teams
Ability to inspire, set vision, and deliver measurable results
Must obtain any required state licensing during their CIT program (varies by state)
Open to relocation based on available opportunities
Preferred Qualifications:
Bachelor's degree (MBA, MHA, or related field a plus)
Experience in operations, financial management or business development
Entrepreneurial mindset and a heart for service
About Us:
Pinnacle Senior Living, a portfolio company of The Pennant Group (NASDAQ: PNTG), is redefining the senior living experience with a commitment to personalized care, vibrant communities, and empowered local leadership. As part of the Pennant family-a growing national network with over 180 affiliated locations across 14 states spanning home health, hospice, and senior living-we operate with the independence and flexibility that allow our local leaders to truly make a difference. Pennant Services provides robust clinical, legal, accounting, IT and HR support, enabling our teams to focus on delivering exceptional service and care.
We are guided by the core values that shape Pennant's unique culture:
Customer Second
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Celebrate
Ownership
These principles drive us to create communities where residents and employees alike can grow, thrive, and feel at home.
Learn More and Connect with Us:
Careers: *********************************
Become a CEO: *****************************
LinkedIn: ****************************************************
Facebook: ***************************************************
AVP, Claims Contact Center
Assistant vice president job in Phoenix, AZ
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position.
Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated).
Identifies and evaluates internal and external issues of strategic importance to a product line.
Demonstrates executive-level thought leadership, strategy development, and financial and operational planning.
Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects.
Oversees the development and implementation of functional policies, procedures and guidelines.
Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities.
Engages with and represents USAA with external partners as appropriate.
Works with internal partners to establish appropriate controls within operational area.
Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives.
Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness
Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy
Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results.
Hires, develops, and coaches claims leaders for results delivery.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience.
6 years of people leadership experience in building, managing and/or developing high-performing teams.
Experience in developing P&C business solutions to include building a business case, creating influence and delivering results.
Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence.
Proven ability to influence leaders across multiple disciplines and executive levels.
Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan.
Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling.
Experience using data insights and making recommendations decision-makers.
What sets you apart:
Accomplished leader with expertise building a large contact center
Advanced technology skills using AI or IVR technology in a contact center environment
Experience building, developing, and growing teams through transformation and modernization
Strategic leadership skills focused on modernization
Experience utilizing data and insights to understand staffing requirements, productivity and workload standards
What we offer:Compensation:
The salary range for this position is: $195,230 - $351,410.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
VP New Services and Operations
Assistant vice president job in Scottsdale, AZ
Job Description
Community Management Holdings (CMH) is a family of community association (HOA) management companies serving 1,000 associations across 12 states. We partner with boards and residents to run great communities-operationally, financially, and experientially. Our goal is to increase the value of being a CMH client by offering new services that deliver meaningful benefits to boards and residents-and to leverage our growing scale to adapt quickly to client needs.
We've launched several new services and are ready to accelerate. We're seeking a proven business builder-entrepreneur or intrapreneur-to create and scale a portfolio across resident services, board services, and financial services. This is a general-manager remit: identify opportunities, design offers, launch pilots, stand up operations, and own P&L performance-turning concepts into durable, board-credible, resident-valued revenue streams.
The VP, New Services & Operations (or VP, Growth Strategy & Operations, or VP, New Revenue & Operations) reports to the Chief Growth & Transformation Officer, has broad exposure to the executive leadership team, and partners closely with community operations at CCMC and across acquired portfolio companies.
Responsibilities
Build and scale new businesses: Identify high-value opportunities for HOAs and residents, design compelling offers, run disciplined pilots, and scale winners with clear playbooks.
Own economics: Define pricing and unit economics, set goals, and manage to P&L outcomes (revenue quality, gross margin, payback).
Go-to-market strategy: Define targets, value propositions, pitches, and channels for each service; guide development of proposals, one-pagers, FAQs, and enablement materials.
Stand up operations: Establish delivery models (internal and third-party), QA, capacity plans, and incident management so services are reliable and board-credible.
Cross-functional leadership: Partner with Community Operations, Finance, Legal, IT, Marketing, and BD; communicate progress and trade-offs clearly to executives and, when needed, to boards.
Team building: Recruit and develop a lean, high-initiative team, set operating rhythms, and coach for outcomes.
Requirements
Bachelor's degree and MBA (or equivalent).
10+ years of experience building and scaling new lines of business inside a mid/large company or founding/growing a services or marketplace business.
P&L ownership experience with command of economic levers.
Strong commercial and operational acumen -from strategic opportunity assessment and implementation to day-to-day performance oversight.
Proven ability to design scalable processes and playbooks to expand services quickly across the business, including acquisitions.
High initiative, resourceful, low-ego, hands-on; thrives in ambiguity with a strong execution bias.
Strong executive presence and influence, simplifying complexity, presenting trade-offs clearly, building credibility with data and sound reasoning, and cultivating executive-level relationships.
Experience in HOA/community association management, property management, or service-based organizations (plus).
Familiarity with proptech, fintech, telecom, insurance, or B2B services marketplaces (plus).
Willingness to travel up to 20%.
WHAT WE OFFER:
Comprehensive benefits package including medical, dental, vision, and life insurance
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid vacation, holiday, and volunteer time
Optional Short-term Disability
Optional Long-term Disability
Employee assistance program
Optional Pet Insurance
Training and Educational Assistance
Perhaps most importantly, a service-oriented team who is dedicated to your success!
AVP- Complex Claim Specialist
Assistant vice president job in Phoenix, AZ
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$132,800.00 - $219,100.00
**Target Openings**
2
**What Is the Opportunity?**
Investigate, evaluate, reserve, negotiate and resolve the company's most severe and/or complex claims, in multiple jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, negotiating and resolution. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required. This may include a specific assignment as a severity management resource to one or more field offices.
**What Will You Do?**
+ CLAIM HANDLING:
+ Directly handle the Company's most severe and complex claims when Travelers has coverage of $2 million or greater and file exposure is greater than $2 million.
+ Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
+ Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
+ Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
+ Complete outside investigation as needed per case specifics.
+ Actively engage in the identification, selection and direction of appropriate internal and./or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants and fire or fraud investigators and other experts.
+ Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
+ Utilize diary management system to ensure that all claims are handled timely.
+ At required time intervals, evaluate liability & damages exposure.
+ Establish and maintain proper indemnity & expense reserves.
+ Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
+ Apply the Company's claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
+ Develop and employ creative resolution strategies.
+ Effectively and efficiently manage both allocated and unallocated loss adjustment expenses
+ Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
+ Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives.
+ Ensure that the right resources are being applied to each claim to achieve the best result at the most optimal cost.
+ LEADERSHIP:
+ Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
+ Field Severity Support: Some Complex Claim Specialists may be responsible for all or some of the following:
+ Collaborate with field severity units in the management and evaluation of some of the Company's severe and complex liability claims by providing claim handling guidance, recommendations and strategies to Field Product Line Managers, Unit Managers, and Major Case Specialists, for timely, cost effective resolution of liability major cases.
+ Provide mentoring or training as request by field severity management.
+ COMMUNICATION/INFLUENCE:
+ Consult with Manager on use of Claim Coverage Counsel as needed.
+ Provide guidance to underwriting business partners with res accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
+ Recommend appropriate cases for discussion at roundtable.
+ Attend and or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
+ Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
+ Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
+ Obtain and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
+ Assist underwriting business partners in marketing and account-contact.
+ Actively participate in the coverage, liability and damages analysis and development of creative resolution strategy for severity cases handled in the field.
+ Assist in the recognition of available defenses to contain loss payout and setting of appropriate reserves.
+ Regularly and actively participate in field severity roundtables to share expertise and recommendations in all aspects of severe claim management.
+ Collaborate with the severity unit in compliance with company claim policies, procedures, practices and standards for the handling of cases that meet the Critical Claim referral guidelines.
+ OTHER ACCOUNTABILITIES:
+ Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
+ Recognize and implement alternate means of resolution.
+ Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
+ Track and control legal expenses to assure cost-effective resolution.
+ Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
+ Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
+ Closely monitor independent counsel to ensure quality product.
+ Actively participate in periodic file quality reviews.
+ Appropriately deal with information that is considered personal and confidential.
+ Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ College degree preferred or equivalent business experience.
+ 5-10 years experience handling serious injury and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement).
+ Position requires a proficiency in oral and written communications.
+ Advanced communications skills are required to understand, interpret and convey highly technical information in simple terms to others.
+ Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution.
+ Familiarity with commercial lines/personal lines products, policy language, exclusions, ISO forms, effective claims handling practices.
+ Extensive experience handling large exposure and/or complex liability claims.
+ Familiarity with commercial lines products, policy language, exclusions, ISO forms, effective claims handling practices.
+ Thorough understanding of the litigation process, relevant case and statutory law.
+ Ability to recognize, analyze and advise on complex coverage, liability and damage issues.
+ Expert written and verbal communication skills to understand, synthesize, interpret and convey complex data.
+ Create and manage positive working relationships with business and marketing partners.
+ Ability to analyze and effectively respond to human resource issues.
+ Utilize technology as a strategic tool.
+ Ability to make independent decisions up to $1,000,000 without involvement of supervisor.
+ Competencies:
+ Leading the Business - Drive Results.
+ Leads Change - Executes Business Strategy.
+ Leading Others - Attract Top Talent, Maximize Individual Performance, Holds Others Accountable, Aligns Rewards, Creates and Sustains a Dynamic Workplace.
+ Leading Self-Emotional Intelligence - Demonstrates Self-Awareness, Initiative and accountability, Applies Critical Thinking, Communications Effectively & Influences Others, Exhibits Courage, Conviction & Credibility.
**What is a Must Have?**
+ High School Degree or GED.
+ 5 years bodily injury litigation claim handling experience or 10 years litigation experience.
+ In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
+ Generally, license(s) are required to be obtained within three months of starting the job.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
AVP Securities Counsel
Assistant vice president job in Phoenix, AZ
Assistant Vice President, Securities Counsel Are you a talented attorney looking to make an impact in a collaborative environment where your expertise in securities law and corporate governance will be valued? Our client is seeking an experienced legal professional who can thrive in a team-oriented culture while driving our public company compliance and governance initiatives forward.
Your Impact
As our AVP, Securities Counsel, you'll play a crucial role in ensuring this company's regulatory compliance while working closely with cross-functional teams. You'll have the opportunity to build relationships across the organization, from Finance and HR to Compliance and Investor Relations, creating alignment and fostering transparent information flow.
Your Day-to-Day
Securities Law Excellence:
• Craft and review SEC filings including 10-K, 10-Q, and 8-K forms, ensuring our compliance with federal securities laws
• Partner with communications team on earnings releases and investor presentations
• Guide the organization on public disclosure matters and Regulation FD compliance
• Work collaboratively with outside counsel on specialized matters
Corporate Governance Leadership:
• Coordinate with executive leadership and board members to prepare for board and committee meetings
• Contribute to the development of governance best practices
• Lead the legal aspects of stockholder meetings, working cross-functionally with multiple departments
Strategic Partnership:
• Serve as a trusted advisor to teams across the organization
• Provide thoughtful guidance on executive compensation and equity plans
• Support corporate transactions by working hand-in-hand with business development teams
What You'll Bring
• JD from an accredited law school with active bar membership
• 6+ years of relevant legal experience, with a focus on securities law and corporate governance
• Strong interpersonal skills and ability to communicate complex legal concepts clearly
• Collaborative mindset and enthusiasm for working across different business functions
What Will Help You Stand Out
• Experience with board and disclosure management platforms like Diligent or Workiva
• Demonstrated ability to build consensus and navigate complex stakeholder relationships
• A track record of mentoring junior team members and sharing knowledge
Your Growth Path
This role offers clear advancement opportunities as you develop expertise in this business and deepen relationships across the organization. Top performers have opportunities to:
• Take on increasing responsibility for corporate transactions
• Lead strategic governance initiatives
• Develop specialized expertise in emerging regulatory areas
• Progress to senior legal leadership positions
Benefits That Matter
• Comprehensive benefits package with affordable contributions
• Generous paid time off: vacation, 12 holidays, and 80 hours of sick time annually
• 401(k) match with immediate vesting
• Discounted company stock purchase program
• Paid volunteer hours and employer charitable match
• Career development resources and mentoring
• Flexible work arrangement with Remote Fridays
• Collaborative culture that values your contributions
Prompt Engineer / LLM Specialist, AVP
Assistant vice president job in Tempe, AZ
Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
Overview:
Join our innovative AI/DX Accelerator Integration team and play a key role in advancing artificial intelligence within the financial services sector. As a Prompt Engineer / LLM Specialist, you will design, optimize, and implement prompts, tools, and guardrails to support robust, compliant, and efficient AI solutions. You will contribute to the development of retrieval-augmented generation (RAG) systems and fine-tune large language models (LLMs), ensuring alignment with industry regulations and best practices for risk management, customer experience, and data security.
Key Responsibilities:
Prompting & Evaluation
* Develop and refine prompt architectures tailored to financial use cases, ensuring regulatory compliance and minimizing operational risk.
* Conduct A/B testing and automated evaluations using golden datasets representative of banking and financial scenarios.
* Collaborate with compliance and risk teams to validate prompt effectiveness and safety.
RAG & Safety
* Design advanced retrieval systems (chunking, embeddings, rerankers) for secure and accurate information access in regulated environments.
* Implement policy-aware filters and automated redaction mechanisms for PII/PCI, adhering to FINRA, SEC, and GDPR standards.
* Work closely with cybersecurity and legal teams to ensure data protection and auditability.
Model Operations
* Fine-tune LLMs for financial applications, optimizing for performance, compliance, and cost-effectiveness.
* Implement robust guardrails to mitigate hallucinations and ensure outputs are defensible and grounded in verified sources.
* Monitor and report on model performance, integrating feedback from end-users and compliance teams.
Qualifications:
Required
* 3+ years of hands-on experience with LLMs/NLP, including Python and modern machine learning tooling.
* Proven track record in deploying AI solutions within highly regulated environments.
* Strong understanding of data privacy, security, and ethical AI practices.
Preferred
* In-depth familiarity with banking terminology, document types, and regulatory requirements (e.g., BSA/AML, PCI DSS).
* Experience building defensible AI systems with grounding, citations, and dynamic guardrails.
* Demonstrated ability to develop policy-aware retrieval and automated PII/PCI redaction patterns.
* Experience collaborating with compliance, risk, and audit teams in financial institutions.
Success Metrics
* Consistently meet or exceed accuracy and safety targets as defined by financial industry benchmarks.
* Demonstrated reduction in hallucinations and false positives in model outputs.
* Positive user experience and product KPIs, such as improved task success rates and reduced time-to-answer.
* Acceptance of AI artifacts and guardrails by compliance, audit, and risk management teams.
* Full adherence to regulatory standards and industry best practices in all deliverables.
Other Qualifications:
* As per MUFG's work policy for all personnel, candidates must work onsite for 4 days and 1 day remotely out of either Jersey City, NJ, Tampa, FL or Tempe, AZ office.
* The typical base pay range for this role is between $108K - $146K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.
Auto-ApplyVice President of Operations
Assistant vice president job in Phoenix, AZ
Job Title: VP of Operations
Division/Department: Operations Management
Reports To: COO
Boasting more than 100 franchises across the country in more than 120 DMAs, Re-Bath has evolved into one of the most powerful bathroom remodeling brands in the country. It's our mission to make residential bathroom renovation an effortless experience, handling every detail from design and selection of quality products, to demo and installation.
With a vision to be the first - and only - place people go to renovate their bathroom, we are in search of a motivated, highly-organized Vice President of Operations to oversee the development of operating systems, office training programs, and the Franchise Business Coach (FBCs) team. This role will be responsible for ensuring franchisees have effective resources, support, and training. This role is responsible for driving franchise growth, profitability, and operational excellence by leading their team, aligning with Re-Bath's strategies, and maintaining high service standards across the network.
Primary Responsibilities
Build a strong, collaborative team culture focused on service excellence, accountability, and continuous improvement.
Deliver company-defined objectives and results on a quarterly and annual basis.
Develop and implement programs to improve operational efficiency.
Design and deliver office training programs for franchisees.
Achieve targeted average sales volume per franchise license.
Minimize franchise terminations by improving performance and engagement.
Provide group presentations at meetings on Re-Bath initiatives and best practices.
Oversee implementation of corporate key initiatives and regional assignments.
Support performance improvement for underperforming franchises through structured action plans.
Provide one-on-one development and performance management for your team, including onboarding and training of new team members.
Ensure each Franchise Business Coach (FBC) is meeting performance expectations and fulfilling their requirements.
Conduct performance reviews for assigned team members, offering timely feedback, coaching, and recommendations for improvement.
Act as liaison between Re-Bath headquarters, regional FBCs, and franchise owners.
Monitor team performance, provide accountability, and coach for results.
Ensures each FBC facilitates annual strategic planning with franchisees and actively coaches toward achievement of business goals.
Personally engage with top-performing franchisees to reinforce continued success.
Stay current with Re-Bath system updates, industry trends, and emerging technology.
Attend and participate in all required company meetings, conventions, workshops, and regional events.
Assist in developing and managing budgets and ensure P&L accountability.
Monitor travel schedules and expense reporting for traveling team members.
Provide timely operational, technical, and marketing insights to FBCs and franchisees.
Maintain consistent and professional communication with franchisees and internal stakeholders.
Secondary Responsibilities
Drive productivity and results through focused leadership.
Model professionalism, integrity, and accountability.
Strengthen communication across regional teams and franchisees.
Expand Re-Bath product and operational knowledge.
Manage time effectively while balancing regional priorities.
Support efforts to maximize revenues and control expenses.
VP of Operations - Arizona
Assistant vice president job in Phoenix, AZ
VP, Operations Are you a strategic thinker who is skilled at disciplined execution and scaling processes to set your team up for success during periods of rapid growth? Are you a servant leader who is passionate about creating a supportive and nurturing environment both for your team and for those your serve? Do you long to fill a role that is purposeful and fulfilling, where you and your team are excited about the impact you are making in the world? If this sounds like you, this may be the perfect fit!
[Note: This role is posted in multiple locations, but we are only hiring one individual]
The Role
We are looking for a VP of Operations to lead the operational strategy for a growing portfolio of Active Adult 55+ communities. Reporting to the President of Sparrow Living, this is an exciting opportunity to help us achieve our mission of building community for our community members and develop an amazing team of Regional Managers.
What You'll Do…
Motivate and inspire a growing team to achieve our mission of creating community, delivering high hospitality and creating a sense of belonging for our community members
Drive strategy and implement programs to achieve budgeted financial and operational goals (occupancy, sales targets, NOI achievement), high community member satisfaction and retention and strong employee engagement
Embrace collaborative approach and establish strong cross-functional partnerships to ensure alignment and strong support for onsite teams (Sales, Marketing, L&E, Asset Management, People Operations, Accounting, Development, Construction)
Clearly define success for team including goals, expectations and KPIs
Embrace a culture that strives to be the most sales savvy operator in the Active Adult space
Lead a performance oriented team that focuses on disciplined execution
Ensure consistent processes and standard operating procedures are in place including ongoing initiatives for improvement with an eye towards scalability
Foster strong engagement through encouragement, supportiveness, and ongoing professional development
Hire, develop and retain top talent maintaining a constant focus on succession plans to ensure we are continually developing future leaders
Demonstrate an entrepreneurial spirit - always imagining what's possible and challenging the organization to be a market leader including continually evolving programs and processes
Proactively anticipate and resolve potential risks and roadblocks to achieving company strategies
Seek to understand and resolve root cause of issues
Represent Company to stakeholders including equity partners in a manner that instills confidence and trust
Regularly visit each community to maintain a strong connection to the teams and pulse on the market
Qualifications
Bachelor's degree in management or a related field or equivalent experience
A minimum of 10+ years professional management experience preferably in Active Adult, hospitality, multifamily housing or Sr. Living
Ability to travel up to 50%
Experience with lease-up properties required
Experience with property management software (Yardi/RentCafe) preferred, not required
Experience maintaining financial records, managing budgets and financial reporting
Sales acumen: working knowledge of sales processes and CRM systems
Strategic Mindset - Sees ahead to future possibilities and translates them into breakthrough strategies
Servant leader mindset
Possesses strong communication skills with a proven ability to build collaborative partnerships
Experience hiring, developing and leading a team
Strong relationship building skills
Purpose driven and passionate about making a difference in other's lives
Drives Vision and Purpose - Paints a compelling picture of the vision and strategy that motivates others to action
Skilled at navigating conflict
Naturally curious and always striving to improve
Self-aware and coachable
Proactive, solutions oriented and accountable
Strong focus on continuous improvement
Some of the Reasons You'll Love Working With Us
Purpose driven culture
Health, dental and vision benefits
401K retirement plan with healthy employer match
Generous paid time off
Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals and more
Paid Parental Leave
Bonus opportunities
Flexible work environment
About Sparrow
Founded in 2017, Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities. Sparrow's mission is to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our residents build meaningful connections and lead vibrant lives. Sparrow is based in Austin, Texas with communities across the southern US.
Equal Employment Opportunity Statement
We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.
If you've gotten to this point, we hope you're feeling excited about the possibility of joining our team! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.
Auto-ApplyVP of Operations
Assistant vice president job in Phoenix, AZ
If you are looking for a fast paced and exciting opportunity- then look no further! Clearwater Living is looking for a VP of Operations to join the team!
The VP of Operations is responsible for the oversight and support of specific Clearwater Living communities. This position works closely with the Executive Directors of the designated communities to ensure high quality service delivery, excellent customer service, and solid financial performance. The VP of Operations supports and guides these Executive Directors as well as the communities' department heads when appropriate.
Join us in our endeavor to create experiences that celebrate your relevance. We welcome candidates with multi-site operations experience and a passion to make a difference in a senior's evolving journey.
Pay Range: 185k-200k + bonus opportunities. This position is west coast based, preferably in CA or AZ.
Clearwater Living associates enjoy great benefits:
Highly competitive salaries
Excellent benefit packages with no rate increases in four consecutive years
401k contributions
Paid Time Off + Sick Leave
Exciting opportunities to grow
Dynamic and fast paced environment
Culture of people first and service always
Essential Job Responsibilities:
Actively support and articulate the Clearwater Living Pursuit, Purpose, Principles and Core Values throughout all your contacts with team members, residents, families, vendors or any person or group affiliated with Clearwater Living
Have a full working knowledge of all state regulations that are required in the operations of our communities
Build relationships with all licensing personal that oversee our communities
Respond to any licensing visit and ensure that we are responding properly and have a corrective action plan for any deficiencies identified
Have a full working knowledge of all state regulations that are required in the operations of our communities
Build relationships with all licensing personal that oversee our communities
Respond to any licensing visit and ensure that we are responding properly and have a corrective action plan for any deficiencies identified
Develop an overall marketing strategy for your communities
Promote team work through on going mentoring, coaching, and recognition programs
Recruit, hire, evaluate, motivate, monitor performance, and supervise Executive Directors in the best interest of residents and in accordance with company policy
Requirements:
Must be age 21, or over
Four year degree from an accredited collage
Current government required certification or license to manage a community (or working towards the required certification or license to manage a community)
Two-year supervisory experience in long term care or assisted living
Evidence of First Aid Training/certification as required
Background clearances as required by government regulations
Complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
Auto-ApplyVice President of Operations
Assistant vice president job in Scottsdale, AZ
Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential! Our moto is Sempre Avanti, meaning “Always Forward”/ “Always Welcome.” We are “people people” through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky's the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential. Join us today!
The VP of Operations oversees Avanti's assigned portfolios through property operations, marketing, compliance, and training. This role will strive to ensure all locations meet or exceed annual financial goals and provide high-quality housing to all residents. The Regional VP of Property Management creates a strategy for growth at all properties within the portfolio, leads strategic plans, and provides monthly business reviews.
What You'll Do…
Lead a team of Regional Directors in accordance with the company's core values and SOPs.
Ensure that the properties in the designated portfolio operate at or above competitive properties, reducing costs and enhancing revenue through creative tactics.
Develop and implement the properties' business and strategic plans.
Lead the annual budget process for the portfolio and present the final product to the executive and asset management teams.
Collaborate with the acquisitions and senior leadership teams to assess the economic viability of potential investments such as creating an operating budget, assessing market rent, potential rent premiums, evaluating demand, etc.
Requirements
What You Need to Succeed…
Bachelor's degree in business or related field preferred.
10+ years of experience overseeing a portfolio of 10,000+ multi-family units across diverse regions required.
10+ years of supervisory responsibility required.
Exceptional leadership, management, interpersonal, and communication skills.
Excellent organizational, time management, multitasking, and prioritizing skills.
Strategic planning and “big picture” skills.
High degree of professionalism.
Pass criminal background screening prior to employment.
Possession of a valid driver's license and up-to-date vehicle insurance OR reliable transportation is required.
If minimum qualifications are met during resume screening the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.
Work Location…
Work Schedule and location based on supervisor requirements.
What We Do for You…
Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.
Up to 20% apartment discount.
Continuing education and tuition reimbursement.
A generous PTO policy.
Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
4% company match for your 401k.
Avanti Shares Program where a portion of the company's transactional profits are awarded to you. The longer you stay, the higher your return.
Avanti Cares Program that helps employees in financial need.
Tenure-based Anniversary Recess.
Avanti Advisors Program to help new hires with onboarding.
This job description is not an all-inclusive list of duties and responsibilities. Avanti Residential is an Equal Opportunity Employer and is committed to diversity in its workplace; applicants from all backgrounds are encouraged to apply. If you are interested in applying for a position with Avanti and need special assistance or accommodation to use our website, please get in touch with ************************.
Vice President of Community Operations
Assistant vice president job in Surprise, AZ
VP of Community Operations - Join Our Big-Hearted Team
Are you ready to make a meaningful impact in a vibrant, compassionate community? Join our vibrant team at The Colonnade in Surprise, AZ, as a VP of Community Operations.
Your Mission: Responsible for leading, administering and directing, through Department Directors, all operations including the retirement center and the health care facility. Within the framework of delegated authority and consistent with Sun Health policies and procedures for the Community, ensures a quality program of services, sound fiscal operation and good management of all internal and external affairs, thereby providing a point of accountability for all activities.
Why Choose Us?
Great Place to Work: Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023.
National Recognition: We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021.
Platinum Award Winner: Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.
Key Responsibilities:
Follows the Sun Health organization plans defining divisions of operations, chain of command, and allocation of functions and reporting relationships.
Plans for the campus, direction and monitoring of each department, defines the delegation of authority to department heads and other personnel, implements actions to maintain a low level of accidents and incidents and monitors staffing levels in compliance with regulatory requirements and budgetary provisions.
Monitors resident and family satisfaction and implements remedial measures as required.
Follows Sun Health's established performance management and leadership development programs and monitors procedures for employee performance evaluation, inventory levels and procedures for purchasing, inventory control and security.
Monitors and supervises compliance with applicable government statutes, regulations and standards. Assures Sun Health Communities' operating philosophies, standards, policies and procedures are followed. Monitors performance in relation to established plans of action.
Establishes for approval, budgetary goals.
Oversees the development of specific budgets for each department within the organization, makes periodic operations adjustments in order to achieve budgetary objectives and recommends adjustments to meet substantial operational changes.
Ensures Health Care Administrator leads their staff to ensure residents' individual care plans are being followed.
This position has full managerial scope and authority for employment actions, including coaching, candidate selection, training and development, performance appraisals, work assignments, and disciplinary action.
Monitors staff effectiveness in performance of job functions as well as monitoring maintenance of budget by effective cost control and consistent marketing to ensure the highest occupancy possible in the Independent Living and Health Care Centers.
Functions as professional liaison with local hospitals, nursing centers, retirement facilities and maintains collaborative relationships with the residents and resident representatives.
Develops a positive professional relationship with residents, resident family members, team members, professional organizations, community groups, and other appropriate entities as the leader of the community.
In collaboration with the Vice President of Sales and Marketing and the campus's Sales and Marketing Manager ensures the sales team has clear expectations, monitors and maintains accountability to support the day to day marketing activities and programs to meet budgeted monthly and annual sales goals.
Owns and manages an annual marketing plan to determine annual sales goals, in collaboration with the local Sales and Marketing Manager and the Vice President of Sales and Marketing.
Directs and coordinates the development of the community's advertising plan in collaboration with the local Sales and Marketing Manager and the Vice President of Sales and Marketing.
Recommends modifications to the community's residency and miscellaneous marketing agreements, marketing policies, pricing and sales discounts, with the support of the local Sales and Marketing Manager and the Vice President of Sales and Marketing.
Manages and holds campus's Sales and Marketing Manager and the sales team accountable for both the annual performance goals and overall census goals for the community.
Your Qualifications:
Bachelor's degree in Business, Marketing, Communications, or related field required.
5-7 years of progressive sales leadership or strategy experience, preferably in senior living, healthcare, or hospitality required.
Demonstrated success in training, coaching, and leading sales teams to achieve measurable results required.
Experience with CRM data entry and reporting required.
Experience in life care setting required.
Experience with rollout and adoption of sales incentives, campaigns, and tools required.
Strong analytical skills; experience in CRM reporting, forecasting, and pipeline management.
Excellent communication, presentation, and organizational skills.
Ability to work collaboratively across departments and influence without direct authority.
Required to possess a current Level 1 Fingerprint Clearance Card or can obtain a Level 1 Fingerprint Clearance Card.
Team Member Benefits:
Comprehensive health benefits (Medical, Dental & Vision).
401k with immediate vesting and up to 4% employer match.
Tuition Reimbursement.
Exclusive discounts through The Employee Network.
Access to the Employee Association, supporting team members in need.
Equal Employment Opportunity: Sun Health is fully committed to equal employment opportunities and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, color, religion, national origin, age, physical or mental disability, veteran status, or any other characteristic prohibited by state or local law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Join us and be a part of a community that cares for its residents and team members alike.
Apply today!
Chief Operating Officer - VP of Franchise Operations
Assistant vice president job in Gilbert, AZ
HireArk is an executive/ management search firm that has reinvented the industry
- 1 year guarantee
- Affordable monthly plan
- More Candidate friendly
Job Description
The role includes Franchise Development of the United States and International. Key contributor and driver of global strategic growth initiatives.
Job Summary and Mission
Our ideal candidate is extroverted and intuitive in thinking, has high integrity, charismatic and driven.
This role has a critical impact on overall company revenue and profitability. The company is a strong restaurant concept that is growing at a fast pace corporately but is now ready to grow and focus on franchising. Our strong unit economics and high percentage of to-go and delivery clientele, allow us to keep at the top of the industry in top-line sales and profit.
Essential Duties and Responsibilities
Key responsibilities include but are not limited to the following:
- Acts with integrity, honesty, and standards that promote the culture and values of the company
- Expand franchise and corporate locations and total revenue across the company
- Oversee franchise and corporate store management
- Plan short- and long-term goals for the company
- Manage revenue, expenses, and external financing for the company
- Maintain overall operations and resources of the company
- Work with Marketing Manager and executive team to manage the brand growth
- Develop marketing strategy for franchise system
- Build and manage executive team
- Increase in-store sales through establishing strong sales tactics
- Serve as the public voice for the company
Basic Qualifications
- Minimum five years in an executive role with a franchise-based company.
- Leadership and team-building background
- Excellent organizational, problem-solving, project management, analytical and communication skills
- Strong track Record
Additional Information
All your information will be kept confidential according to EEO guidelines.
AVP (Executive), Bank Contact Center IVR & Tools
Assistant vice president job in Phoenix, AZ
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
What you'll do:
Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap.
Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap.
Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity.
Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings.
Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs.
Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations.
Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans.
Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies.
Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment.
6 years of people leadership experience in building, managing and/or developing high performing teams.
Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards.
Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business.
Experience working with Agile delivery/development organizations.
Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy.
Solid business and technology acumen combined with strong digital, and customer experience foundations.
Outstanding people management abilities, creates and sustains environment to succeed.
Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals).
Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.
Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.
Executive level business acumen in the areas of business operations, industry practices and emerging trends.
What sets you apart:
Design, develop, implement, and maintain IVR applications and systems to meet business requirements.
Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts.
Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs.
Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions.
Translate complex business requirements into efficient IVR call flows and prompts.
Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies.
Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms.
Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex.
Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics
Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans.
Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy.
Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance.
Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One
US military experience through military service or a military spouse/domestic partner
Salary: The salary range for this position is: $224,250-$403,650.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
VP of Operations - Arizona
Assistant vice president job in Phoenix, AZ
Job Description
VP, Operations Are you a strategic thinker who is skilled at disciplined execution and scaling processes to set your team up for success during periods of rapid growth? Are you a servant leader who is passionate about creating a supportive and nurturing environment both for your team and for those your serve? Do you long to fill a role that is purposeful and fulfilling, where you and your team are excited about the impact you are making in the world? If this sounds like you, this may be the perfect fit!
[Note: This role is posted in multiple locations, but we are only hiring one individual]
The Role
We are looking for a VP of Operations to lead the operational strategy for a growing portfolio of Active Adult 55+ communities. Reporting to the President of Sparrow Living, this is an exciting opportunity to help us achieve our mission of building community for our community members and develop an amazing team of Regional Managers.
What You'll Do…
Motivate and inspire a growing team to achieve our mission of creating community, delivering high hospitality and creating a sense of belonging for our community members
Drive strategy and implement programs to achieve budgeted financial and operational goals (occupancy, sales targets, NOI achievement), high community member satisfaction and retention and strong employee engagement
Embrace collaborative approach and establish strong cross-functional partnerships to ensure alignment and strong support for onsite teams (Sales, Marketing, L&E, Asset Management, People Operations, Accounting, Development, Construction)
Clearly define success for team including goals, expectations and KPIs
Embrace a culture that strives to be the most sales savvy operator in the Active Adult space
Lead a performance oriented team that focuses on disciplined execution
Ensure consistent processes and standard operating procedures are in place including ongoing initiatives for improvement with an eye towards scalability
Foster strong engagement through encouragement, supportiveness, and ongoing professional development
Hire, develop and retain top talent maintaining a constant focus on succession plans to ensure we are continually developing future leaders
Demonstrate an entrepreneurial spirit - always imagining what's possible and challenging the organization to be a market leader including continually evolving programs and processes
Proactively anticipate and resolve potential risks and roadblocks to achieving company strategies
Seek to understand and resolve root cause of issues
Represent Company to stakeholders including equity partners in a manner that instills confidence and trust
Regularly visit each community to maintain a strong connection to the teams and pulse on the market
Qualifications
Bachelor's degree in management or a related field or equivalent experience
A minimum of 10+ years professional management experience preferably in Active Adult, hospitality, multifamily housing or Sr. Living
Ability to travel up to 50%
Experience with lease-up properties required
Experience with property management software (Yardi/RentCafe) preferred, not required
Experience maintaining financial records, managing budgets and financial reporting
Sales acumen: working knowledge of sales processes and CRM systems
Strategic Mindset - Sees ahead to future possibilities and translates them into breakthrough strategies
Servant leader mindset
Possesses strong communication skills with a proven ability to build collaborative partnerships
Experience hiring, developing and leading a team
Strong relationship building skills
Purpose driven and passionate about making a difference in other's lives
Drives Vision and Purpose - Paints a compelling picture of the vision and strategy that motivates others to action
Skilled at navigating conflict
Naturally curious and always striving to improve
Self-aware and coachable
Proactive, solutions oriented and accountable
Strong focus on continuous improvement
Some of the Reasons You'll Love Working With Us
Purpose driven culture
Health, dental and vision benefits
401K retirement plan with healthy employer match
Generous paid time off
Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals and more
Paid Parental Leave
Bonus opportunities
Flexible work environment
About Sparrow
Founded in 2017, Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities. Sparrow's mission is to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our residents build meaningful connections and lead vibrant lives. Sparrow is based in Austin, Texas with communities across the southern US.
Equal Employment Opportunity Statement
We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.
If you've gotten to this point, we hope you're feeling excited about the possibility of joining our team! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.
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BeDEN6T0MG
Vice President of Community Operations
Assistant vice president job in Surprise, AZ
Job Description
VP of Community Operations - Join Our Big-Hearted Team
Are you ready to make a meaningful impact in a vibrant, compassionate community? Join our vibrant team at The Colonnade in Surprise, AZ, as a VP of Community Operations.
Your Mission: As the Vice President of Community Operations, you will lead with purpose and heart-responsible for ensuring that every resident experiences exceptional care, comfort, and connection. You will guide, administer, and direct all aspects of community operations, including both the retirement center and health care facility, through an outstanding team of Department Directors. Within the framework of delegated authority and consistent with Sun Health policies and procedures, you will champion a quality program of services, foster a culture of compassion and accountability, and maintain sound fiscal and operational excellence. Your leadership will directly shape the daily experiences of those who call The Colonnade home-making certain that each resident feels valued, supported, and proud to be part of our community.
Why Choose Us?
Great Place to Work: Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023.
National Recognition: We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021.
Platinum Award Winner: Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.
Key Responsibilities:
Develops a positive professional relationship with residents, resident family members, team members, professional organizations, community groups, and other appropriate entities as the leader of the community.
Monitors resident and family satisfaction and implements remedial measures as required.
Follows Sun Health's established performance management and leadership development programs and monitors procedures for employee performance evaluation, inventory levels and procedures for purchasing, inventory control and security.
Establishes for approval, budgetary goals.
Oversees the development of specific budgets for each department within the organization, makes periodic operations adjustments in order to achieve budgetary objectives and recommends adjustments to meet substantial operational changes.
Ensures Assisted Living Manager leads their staff to ensure residents' individual care plans are being followed.
This position has full managerial scope and authority for employment actions, including coaching, candidate selection, training and development, performance appraisals, work assignments, and disciplinary action.
Monitors staff effectiveness in performance of job functions as well as monitoring maintenance of budget by effective cost control and consistent marketing to ensure the highest occupancy possible in the Independent Living and Health Care Centers.
Plans for the campus, direction and monitoring of each department, defines the delegation of authority to department heads and other personnel, implements actions to maintain a low level of accidents and incidents and monitors staffing levels in compliance with regulatory requirements and budgetary provisions.
Monitors and supervises compliance with applicable government statutes, regulations and standards. Assures Sun Health Communities' operating philosophies, standards, policies and procedures are followed. Monitors performance in relation to established plans of action.
Functions as professional liaison with local hospitals, nursing centers, retirement facilities and maintains collaborative relationships with the residents and resident representatives.
In collaboration with the Vice President of Sales and Marketing and the campus's Sales and Marketing Manager ensures the sales team has clear expectations, monitors and maintains accountability to support the day to day marketing activities and programs to meet budgeted monthly and annual sales goals.
Follows the Sun Health organization plans defining divisions of operations, chain of command, and allocation of functions and reporting relationships.
Demonstrate the Sun Health Mission and Values.
Your Qualifications:
Bachelor's degree in Business, Marketing, Communications, or related field or 12 years progressive leadership or strategy experience in lieu of a degree.
5-7 years of progressive sales leadership or strategy experience, preferably in senior living, healthcare, or hospitality required with degree.
Demonstrated success in training, coaching, and leading sales teams to achieve measurable results required.
Experience with CRM data entry and reporting required.
Experience in life care setting required.
Experience with rollout and adoption of sales incentives, campaigns, and tools required.
Strong analytical skills; experience in CRM reporting, forecasting, and pipeline management.
Excellent communication, presentation, and organizational skills.
Ability to work collaboratively across departments and influence without direct authority.
Required to possess a current Level 1 Fingerprint Clearance Card or can obtain a Level 1 Fingerprint Clearance Card.
Team Member Benefits:
Comprehensive health benefits (Medical, Dental & Vision).
401k with immediate vesting and up to 4% employer match.
Tuition Reimbursement.
Exclusive discounts through The Employee Network.
Access to the Employee Association, supporting team members in need.
Equal Employment Opportunity: Sun Health is fully committed to equal employment opportunities and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, color, religion, national origin, age, physical or mental disability, veteran status, or any other characteristic prohibited by state or local law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Join us and be a part of a community that cares for its residents and team members alike.
Apply today!
Job Posted by ApplicantPro