AVP, Claims Contact Center
Assistant vice president job in Phoenix, AZ
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position.
Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated).
Identifies and evaluates internal and external issues of strategic importance to a product line.
Demonstrates executive-level thought leadership, strategy development, and financial and operational planning.
Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects.
Oversees the development and implementation of functional policies, procedures and guidelines.
Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities.
Engages with and represents USAA with external partners as appropriate.
Works with internal partners to establish appropriate controls within operational area.
Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives.
Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness
Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy
Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results.
Hires, develops, and coaches claims leaders for results delivery.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience.
6 years of people leadership experience in building, managing and/or developing high-performing teams.
Experience in developing P&C business solutions to include building a business case, creating influence and delivering results.
Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence.
Proven ability to influence leaders across multiple disciplines and executive levels.
Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan.
Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling.
Experience using data insights and making recommendations decision-makers.
What sets you apart:
Accomplished leader with expertise building a large contact center
Advanced technology skills using AI or IVR technology in a contact center environment
Experience building, developing, and growing teams through transformation and modernization
Strategic leadership skills focused on modernization
Experience utilizing data and insights to understand staffing requirements, productivity and workload standards
What we offer:Compensation:
The salary range for this position is: $195,230 - $351,410.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-Apply10073828-WD-Red Team Operator, Assistant Vice President
Assistant vice president job in Tempe, AZ
Being part of the red team provides you with the opportunity to work on the cutting edge of cybersecurity and help drive the improvement of detection capabilities as well as strengthening of defenses to improve our overall security posture. The role also offers you with the opportunity to lead and mentor junior team members and provide guidance on complex projects.
Major Responsibilities
Developing guidelines for the usage, control, maintenance and audit-readiness of information and computer resources that are used in the distributed processing environment.
Analyzing and addressing customer security requirements for all business applications existing on a distributed platform.
Assisting in the evaluation, selection, and installation of security software products for distributed platforms.
Identifying distributed systems security issues as they arise and coordinating with the security architect to ensure that issues are addressed and resolved in a timely basis.
Conduct tactical assessments that require expertise in social engineering, application security (web and mobile), physical methods, lateral movement, threat analysis, internal and external network architecture and a wide array of products
Document and formally report testing initiatives, along with remediation recommendations and validation
Maintain tools and scripts used in penetration-testing and red team processes
Conduct research into real-world threat actor tactics, techniques, and procedures (TTPs) and apply that knowledge to Red Team Exercises
Assess new technologies, software applications, and devices for potential avenues of exploitation
Develop exploits based on identified vulnerabilities
Develop scripts, tools, or methodologies to enhance Red Team processes
Work with teammates to consistently learn and share advanced skills and foster team excellence
Qualification
Bachelor's Degree in Computer Science or related fields; applicable specialized training; or equivalent work experience - equally preferable
Certified Information Systems Security Professional (CISSP), Global Information Assurance Certification (GIAC), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manager (CISM), OSCP, OSCE, GWAPT, or other security certifications desired
Understanding of one or more compliance frameworks: NIST, FFIEC, GLBA, SOX, PCI, etc.
5-7 year of experience conducting penetration-testing/red team engagements
Experience in planning and executing advanced attacks that evade network and endpoint security controls to demonstrate the potential adverse impact caused by a threat actor
Experience with implementing red team assessment methods, tools, and techniques
Experience identifying and exploiting common web-application vulnerabilities, such as: SQL Injection, DOM Manipulation, Authorization System Bypass, Design Logic issues, bounds checking, role & access validation, and filter evasion.
Experience handcrafting/dissecting HTTP conversations
Experience in developing, extending, or modifying exploits and offensive security tools (shellcode, implants, reflective loaders, etc.), as well as operational experience exploitation, lateral movement, and persistence on Windows and Linux systems, bypassing preventative and detective endpoint and network security controls, C2 frameworks (Cobalt Strike and Metasploit), using common offensive security tools (nmap, CrackMapExec, Impacket, Responder, etc.)
The typical base pay range for this role is between $110K - $135K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary
Vice President of Operations
Assistant vice president job in Tempe, AZ
A leading player in the residential construction space is looking for a visionary operations executive to drive innovation, efficiency, and growth across a multi-regional homebuilding organization. This individual will shape and elevate the operational strategies that fuel high-volume, high-quality residential construction while empowering regional leaders to scale performance.
This is an opportunity for a strategic builder-of systems, teams, and business process excellence. Join an organization where your leadership will influence hundreds of homes annually and where customer satisfaction, operational integrity, and margin optimization are mission-critical.
This Role Offers:
Strategic leadership in a high-growth, multi-regional construction organization.
Direct collaboration with executive leadership and influence over operational direction.
Competitive compensation package with full benefits and performance-based incentives.
A strong culture focused on innovation, integrity, and leadership development
Focus:
Design and lead the operational blueprint that guides all purchasing and construction activities across multiple markets.
Define corporate-level strategies that enhance scalability, cost-efficiency, and quality assurance across the platform.
Align regional execution with long-term business goals while championing innovation and technology adoption in field operations.
Partner with regional heads to implement best-in-class practices and foster a culture of continuous improvement.
Provide mentorship and executive coaching to high-potential leaders, ensuring robust succession planning.
Oversee operational KPIs and lead quarterly business reviews focused on macro-level improvements.
Lead cost management initiatives, ensuring vendor compliance with company standards while negotiating fair and competitive pricing.
Develop and enforce procurement strategies that maximize value and reduce operational waste.
Build a scalable vendor partnership model that promotes collaboration and long-term alignment.
Standardize operational processes and develop training protocols to drive consistency across all sites.
Promote high-quality customer experiences through innovative scheduling, quality inspections, and safety programs.
Ensure continuous refinement of tools, systems, and documentation to support evolving business needs.
Act as a cultural ambassador, embedding the organization's core values into operational practices.
Lead initiatives that enhance the work environment and encourage a high-performance, purpose-driven culture.
Serve as an advisor to senior leadership on market trends, construction methodologies, and organizational improvements.
Skill Set:
15+ years of progressive experience in residential construction operations, with exposure to both purchasing and vertical construction leadership.
Proven track record in designing and scaling operational frameworks across geographically dispersed teams.
Expertise in labor cost optimization, supplier management, and budget control.
Experience leading training and onboarding functions across technical and operational disciplines.
Deep understanding of construction field operations, safety programs, and customer satisfaction metrics.
Familiarity with CRM, ERP systems, and cloud-based project management platforms.
Bachelor's degree in Construction Management, Business, or a related field required.
A process-oriented leader with a bias for scalable solutions.
A people-first mindset focused on empowering and developing teams.
Strategic thinker with executive presence and strong communication skills.
Experience in scattered-site homebuilding is a major plus.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
Senior Vice President, Capital Markets, West
Assistant vice president job in Scottsdale, AZ
Overview of the Company
With 47+ years of experience, Walton is one of North America's leading land experts and a premier global real estate investment firm. Founded in 1979, Walton currently manages US$ 4.3 billion of real estate assets in the United States and Canada, with more than 90,000 acres under management. Our head office is in Scottsdale AZ, USA and we have offices located in the UAE, Southeast Asia, China and Canada.
Position Summary
The SVP, Capital Markets, is responsible for identifying and establishing contact with potential clients in their assigned territory as well as educating current Advisors on the Walton product(s). This position's main duties include traveling to assigned territories, when possible, to meet with potential and current Advisors and/or clients and pitching the Walton platform to current or potential Advisors and maintaining those relationships. The person hired for this position must be located in Scottsdale, AZ or CA.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
· Educate Advisors and Advisors' clients both on and offsite on Walton structure and the benefits and risks of investing in Walton project offerings
· Identify and establish contact with potential clients in assigned territory
· Engage with current and potential clients in assigned territory through face-to-face interactions, promoting sales/marketing initiatives and establishing relationships
· Provide information and respond to questions to allow Advisors to comply with applicable FINRA and SEC rules and regulations
· Achieve a minimum level of daily calls, contacts, and other activity metrics
· Schedule and oversee the coordination of seminars, client events and due diligence meetings
· Work alongside of and mentor Internal Sales Associates
· Actively pursue Registered Investment Advisors and Broker Dealer Reps within the assigned territory (Western U.S.)
· Assist with managing Industry Events within the assigned territory
· Conduct product presentations in front of a large group and present web presentations and conduct Due Diligence Meetings both on and offsite
· Maintain an advanced understanding of the Financial Industry, FINRA, Broker Dealer and registered investment advisor relationships, and more specifically Walton's investment structures
· Comply with applicable FINRA, SEC and internal Walton Securities compliance requirements at all times
· Maintain familiarity with Walton Due Diligence and Project Specific presentations
· Perform other duties as assigned
Qualifications
· SIE, Series 7 or 22 and Series 63 licenses required.
· Minimum of 5 years of experience selling to Broker Dealer Reps and Registered Investment Advisors in the Western U.S.
· Experience selling Reg D offerings and/or DST offerings
· Customer relationship management (CRM) applications
· Ability and willingness to travel up to 75% of the time
· Demonstrated ability to meet sales objectives and goals
· Advanced level of relationship management and interpersonal skills and the ability to strategically and ethically leverage client relationships
· Possess and maintain strong market knowledge to provide comprehensive service to clients, develop new solutions, and construct compelling recommendations
· Familiarity with marketing and sales strategies and consumer psychology
· Professional, strategic, analytical, organizational, and interpersonal skills
· Proactive and performance driven
· Able to work under pressure in a fast-paced environment
· Ability to adapt easily to changing department needs and dynamics
· Proficiency required in Microsoft Office (Word, Outlook, PowerPoint, Excel 2007)
Why Walton
Competitive pay and benefits
Opportunities to grow and develop skills in multiple disciplines
Fun, energetic co-workers who share the same core values and strategies
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
We would like to thank all applicants for their interest in this position; however, only those selected for interviews will be contacted.
Director of Asset Management
Assistant vice president job in Phoenix, AZ
🎯 Director of Asset Management - Commercial Real Estate Credit
The Opportunity: Lead Credit Performance & Workout Strategy
A leading private equity real estate firm is seeking a decisive, credit-first leader to join its high-performance, entrepreneurial team in Phoenix as the Director of Asset Management.
This is a critical, hands-on leadership role overseeing the performance of the firm's commercial real estate credit platform, specifically managing a portfolio of transitional and bridge loans. You will be the central figure responsible for identifying early risk indicators, driving proactive borrower engagement, and executing complex workout and REO resolution strategies.
If you thrive where speed, expert judgment, and precision are paramount-and you are fluent in complex loan structures and risk management-this is your chance to drive meaningful outcomes for investors.
Key Responsibilities & Impact:
Portfolio Management & Risk: Manage and monitor a portfolio of commercial bridge and structured loans, identifying early risk indicators and implementing timely corrective actions.
Workout Execution: Direct high-stakes workout strategies for underperforming or defaulted assets, including restructures, deed-in-lieu, foreclosure, and active REO management.
Cross-Functional Leadership: Partner with legal, servicing, accounting, and investment teams to streamline decision-making, coordinate external counsel, receivers, and maximize recovery.
Reporting & Analytics: Drive real-time visibility and reporting accuracy through robust KPI tracking, cash flow analysis, and performance dashboards.
Origination Feedback: Provide actionable feedback loops to credit and underwriting teams to strengthen new loan origination discipline.
What Defines Success (Performance Profile):
Experience: 8+ years in commercial real estate asset management on the credit side (lender, debt fund, or special servicer experience is ideal).
Expertise: Proven experience handling loan restructures, defaults, and REO processes. Strong understanding of bridge lending and CRE loan documentation.
Mindset: A credit-first thinker and a calm problem-solver who thrives in "messy" workout situations.
Technical Skill: Advanced Excel and portfolio analysis skills (Power BI and Argus experience preferred).
Education: Bachelor's degree in Finance, Real Estate, or related field (MBA or CFA a plus).
Compensation & Culture:
Compensation: Competitive base salary and performance-based bonus structure.
Premium Benefits: Enjoy an Unlimited Vacation Policy, Medical insurance, and a 401(k) plan with a company match.
Culture: Join a collaborative, ego-free, and professional environment where leadership is accessible daily. The team is committed to continuous improvement, integrity, and operational excellence.
We are seeking candidates who desire to work on-site in Phoenix, AZ, and contribute actively to a high-performance, entrepreneurial culture.
VP New Services and Operations
Assistant vice president job in Scottsdale, AZ
Job Description
Community Management Holdings (CMH) is a family of community association (HOA) management companies serving 1,000 associations across 12 states. We partner with boards and residents to run great communities-operationally, financially, and experientially. Our goal is to increase the value of being a CMH client by offering new services that deliver meaningful benefits to boards and residents-and to leverage our growing scale to adapt quickly to client needs.
We've launched several new services and are ready to accelerate. We're seeking a proven business builder-entrepreneur or intrapreneur-to create and scale a portfolio across resident services, board services, and financial services. This is a general-manager remit: identify opportunities, design offers, launch pilots, stand up operations, and own P&L performance-turning concepts into durable, board-credible, resident-valued revenue streams.
The VP, New Services & Operations (or VP, Growth Strategy & Operations, or VP, New Revenue & Operations) reports to the Chief Growth & Transformation Officer, has broad exposure to the executive leadership team, and partners closely with community operations at CCMC and across acquired portfolio companies.
Responsibilities
Build and scale new businesses: Identify high-value opportunities for HOAs and residents, design compelling offers, run disciplined pilots, and scale winners with clear playbooks.
Own economics: Define pricing and unit economics, set goals, and manage to P&L outcomes (revenue quality, gross margin, payback).
Go-to-market strategy: Define targets, value propositions, pitches, and channels for each service; guide development of proposals, one-pagers, FAQs, and enablement materials.
Stand up operations: Establish delivery models (internal and third-party), QA, capacity plans, and incident management so services are reliable and board-credible.
Cross-functional leadership: Partner with Community Operations, Finance, Legal, IT, Marketing, and BD; communicate progress and trade-offs clearly to executives and, when needed, to boards.
Team building: Recruit and develop a lean, high-initiative team, set operating rhythms, and coach for outcomes.
Requirements
Bachelor's degree and MBA (or equivalent).
10+ years of experience building and scaling new lines of business inside a mid/large company or founding/growing a services or marketplace business.
P&L ownership experience with command of economic levers.
Strong commercial and operational acumen -from strategic opportunity assessment and implementation to day-to-day performance oversight.
Proven ability to design scalable processes and playbooks to expand services quickly across the business, including acquisitions.
High initiative, resourceful, low-ego, hands-on; thrives in ambiguity with a strong execution bias.
Strong executive presence and influence, simplifying complexity, presenting trade-offs clearly, building credibility with data and sound reasoning, and cultivating executive-level relationships.
Experience in HOA/community association management, property management, or service-based organizations (plus).
Familiarity with proptech, fintech, telecom, insurance, or B2B services marketplaces (plus).
Willingness to travel up to 20%.
WHAT WE OFFER:
Comprehensive benefits package including medical, dental, vision, and life insurance
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid vacation, holiday, and volunteer time
Optional Short-term Disability
Optional Long-term Disability
Employee assistance program
Optional Pet Insurance
Training and Educational Assistance
Perhaps most importantly, a service-oriented team who is dedicated to your success!
Vice President of Operations
Assistant vice president job in Scottsdale, AZ
The Vice President of Operations oversees all operational performance across Roberts Resorts & Communities' manufactured housing communities, RV resorts, and outdoor hospitality assets. This role is responsible for driving financial results, strengthening resident and guest experience, developing high-performing teams, and ensuring operational consistency across a multi-state portfolio.
The VP leads Regional/General Managers and indirectly supervises property-level teams, ensuring each community operates at the highest standards. This includes oversight of day-to-day operations, occupancy growth, community expansion, lot/build site development, and collaboration with construction partners and local agencies.
This position requires a strong operator who can scale systems, elevate accountability, and ensure exceptional hospitality across every Roberts property.
ABOUT ROBERTS RESORTS & COMMUNITIES
Operating nationally and rapidly expanding, Roberts Resorts & Communities is on a mission to build community and fulfill dreams. Guided by our core values-resourcefulness, integrity, passion, and epic customer service-we serve over 30,000 families across the country.
We are committed to creating meaningful impact, delivering exceptional experiences, and building vibrant communities. If you're energized by growth, driven by values, and passionate about service, join us in shaping the future of our organization.
PERFORMANCE OBJECTIVES
Oversee P/L Responsibilities: Review financial statements, performance data, and operational KPIs to ensure all MH and RV assets meet or exceed financial targets. Work closely with Finance, Accounting, and the COO to ensure strong NOI performance.
Monthly Variance & Performance Reviews: Partner with the COO to analyze property variances, identify operational and financial opportunities, and implement corrective action plans.
Managerial Accountability: Set clear expectations for Regional and General Managers, ensuring goals align with company strategy and are executed consistently.
Budgeting & CapEx Planning: Lead annual operating budget development and capital planning to support both property improvement and long-term growth.
Portfolio Standards: Conduct routine Facility Standards Reviews (FSR) and Safety Reviews (SSR) across all MH communities and RV resorts, ensuring unparalleled safety, cleanliness, and presentation.
Financial Controls: Review and approve invoices in a timely manner, supporting accurate forecasting and disciplined financial operations.
Talent Recruitment & Development: Lead recruitment, selection, and development of operations leaders to strengthen the performance and culture of the organization.
Operational Communication: Hold routine meetings with managers, sales teams, and field leaders to maintain alignment and operational execution.
Sales & Occupancy Collaboration: Work closely with regional sales leaders to drive occupancy, revenue, and resident/guest retention.
Marketing Partnership: Support regional and property-level marketing initiatives to strengthen brand visibility and drive demand.
Resident & Guest Experience: Review feedback, identify trends, and guide teams to elevate hospitality and community experience across all asset types.
Portfolio Presentation Standards: Ensure every community and resort meets the company's expectation of best-in-class presentation, maintenance, and environmental aesthetics.
Engagement & Programming: Support annual community programming, resident engagement activities, and events that build connection and drive satisfaction.
Training & Culture Development: Lead ongoing operational training, leadership development, and team-building efforts to reinforce culture and improve performance
Requirements
KEY COMPETENCIES
Financial Management: Proven ability to meet or exceed NOI targets through disciplined budget management and revenue optimization.
Quality Assurance: Track record of maintaining high inspection scores and enforcing consistent operational standards.
Reputation Management: Experience sustaining strong online reviews and resident/guest satisfaction through proactive service leadership.
Engagement Programming: Ability to develop resident/guest programming that builds community and enhances experience.
Training & Development: Skilled at building strong teams and facilitating structured training across multiple locations.
Strategic Thinking: Ability to scale systems, improve efficiency, and lead growth initiatives across a broad portfolio.
Communication: Clear communicator with strong interpersonal ability across all organizational levels.
Leadership: Inspires teams, drives accountability, and leads with clarity and service.
Problem Solving: Strong analytical skills, with the ability to diagnose issues and implement effective solutions.
Adaptability: Thrives in a fast-paced, high-growth environment with evolving priorities.
EDUCATION & EXPERIENCE
Minimum 5 years of leadership experience in MH, RV, hospitality, multifamily, or outdoor hospitality operations, overseeing multi-site teams.
Strong financial and operational acumen, including budgeting, forecasting, and expense control.
Demonstrated success in improving property performance, guest/resident satisfaction, and operational consistency.
Proven leadership and communication skills with experience developing large, distributed teams.
Ability to drive strategy, operational efficiency, and cultural alignment across diverse asset types.
BASICS
Travel: 75%+
Reports to: Chief Operating Officer
PHYSICAL REQUIREMENT
Physical Activities: Constantly sit; Frequently stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear
Lifting Requirements: Up to 25 lbs.
Environmental Conditions: Extreme heat, temperature changes, noise
BENEFITS & PERKS
We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you'll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:
Medical, Dental, and Vision coverage for you and your dependents
Employer-paid life insurance for peace of mind
A full menu of voluntary coverages - STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
80 hours of PTO plus 11 paid holidays to recharge and refresh
401(k) with a 3% company match to invest in your future
The chance to be part of an inclusive, supportive community where your contributions matter
Complimentary stay at one of our resorts - enjoy the lifestyle you help create!
COMMITMENT TO DIVERSITY
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to *********************.
Salary Description $175,000 - $200,000
Easy ApplyAVP- Complex Claim Specialist
Assistant vice president job in Phoenix, AZ
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$132,800.00 - $219,100.00
**Target Openings**
2
**What Is the Opportunity?**
Investigate, evaluate, reserve, negotiate and resolve the company's most severe and/or complex claims, in multiple jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, negotiating and resolution. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required. This may include a specific assignment as a severity management resource to one or more field offices.
**What Will You Do?**
+ CLAIM HANDLING:
+ Directly handle the Company's most severe and complex claims when Travelers has coverage of $2 million or greater and file exposure is greater than $2 million.
+ Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
+ Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
+ Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
+ Complete outside investigation as needed per case specifics.
+ Actively engage in the identification, selection and direction of appropriate internal and./or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants and fire or fraud investigators and other experts.
+ Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
+ Utilize diary management system to ensure that all claims are handled timely.
+ At required time intervals, evaluate liability & damages exposure.
+ Establish and maintain proper indemnity & expense reserves.
+ Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
+ Apply the Company's claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
+ Develop and employ creative resolution strategies.
+ Effectively and efficiently manage both allocated and unallocated loss adjustment expenses
+ Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
+ Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives.
+ Ensure that the right resources are being applied to each claim to achieve the best result at the most optimal cost.
+ LEADERSHIP:
+ Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
+ Field Severity Support: Some Complex Claim Specialists may be responsible for all or some of the following:
+ Collaborate with field severity units in the management and evaluation of some of the Company's severe and complex liability claims by providing claim handling guidance, recommendations and strategies to Field Product Line Managers, Unit Managers, and Major Case Specialists, for timely, cost effective resolution of liability major cases.
+ Provide mentoring or training as request by field severity management.
+ COMMUNICATION/INFLUENCE:
+ Consult with Manager on use of Claim Coverage Counsel as needed.
+ Provide guidance to underwriting business partners with res accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
+ Recommend appropriate cases for discussion at roundtable.
+ Attend and or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
+ Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
+ Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
+ Obtain and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
+ Assist underwriting business partners in marketing and account-contact.
+ Actively participate in the coverage, liability and damages analysis and development of creative resolution strategy for severity cases handled in the field.
+ Assist in the recognition of available defenses to contain loss payout and setting of appropriate reserves.
+ Regularly and actively participate in field severity roundtables to share expertise and recommendations in all aspects of severe claim management.
+ Collaborate with the severity unit in compliance with company claim policies, procedures, practices and standards for the handling of cases that meet the Critical Claim referral guidelines.
+ OTHER ACCOUNTABILITIES:
+ Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
+ Recognize and implement alternate means of resolution.
+ Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
+ Track and control legal expenses to assure cost-effective resolution.
+ Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
+ Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
+ Closely monitor independent counsel to ensure quality product.
+ Actively participate in periodic file quality reviews.
+ Appropriately deal with information that is considered personal and confidential.
+ Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ College degree preferred or equivalent business experience.
+ 5-10 years experience handling serious injury and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement).
+ Position requires a proficiency in oral and written communications.
+ Advanced communications skills are required to understand, interpret and convey highly technical information in simple terms to others.
+ Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution.
+ Familiarity with commercial lines/personal lines products, policy language, exclusions, ISO forms, effective claims handling practices.
+ Extensive experience handling large exposure and/or complex liability claims.
+ Familiarity with commercial lines products, policy language, exclusions, ISO forms, effective claims handling practices.
+ Thorough understanding of the litigation process, relevant case and statutory law.
+ Ability to recognize, analyze and advise on complex coverage, liability and damage issues.
+ Expert written and verbal communication skills to understand, synthesize, interpret and convey complex data.
+ Create and manage positive working relationships with business and marketing partners.
+ Ability to analyze and effectively respond to human resource issues.
+ Utilize technology as a strategic tool.
+ Ability to make independent decisions up to $1,000,000 without involvement of supervisor.
+ Competencies:
+ Leading the Business - Drive Results.
+ Leads Change - Executes Business Strategy.
+ Leading Others - Attract Top Talent, Maximize Individual Performance, Holds Others Accountable, Aligns Rewards, Creates and Sustains a Dynamic Workplace.
+ Leading Self-Emotional Intelligence - Demonstrates Self-Awareness, Initiative and accountability, Applies Critical Thinking, Communications Effectively & Influences Others, Exhibits Courage, Conviction & Credibility.
**What is a Must Have?**
+ High School Degree or GED.
+ 5 years bodily injury litigation claim handling experience or 10 years litigation experience.
+ In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
+ Generally, license(s) are required to be obtained within three months of starting the job.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
MQ Middleware Administration Engineer, AVP
Assistant vice president job in Tempe, AZ
Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
Job Summary:
Senior level Messaging Middleware engineer responsible for implementing complex integration needs around messaging middleware technologies to accomplish technical and strategic objectives. This position is responsible for the planning and administration of technical support surrounding IBM WebSphere MQ, Red hat AMQ, Amazon MQ and Confluent Kafka. Capabilities include installation and on-going administration. Design, develop, troubleshoot, and debugging programs for software enhancements and new products. The engineering function captures individuals responsible for providing on-going complex enterprise production technical support and troubleshooting. Day-to-day focus is on the resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes. Role at this level usually has full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverables.
Responsibilities:
* Multiple Installations of middleware products on-premises and in AWS
* Installation of related tools, support packages, scripts, etc.
* Verification of installation and configuration
* Setup Monitoring and alerting
* Development and documentation of Operational procedures (including CI/CD scripts) as necessary to support day-to-day processing.
* Provide general guidance and best practices as appropriate according to MUFG standards
* Production support Activities, troubleshooting, High Availability & Disaster Recovery
Support application testing requirements including, but not limited to:
* POC development and testing support
* Testing with internal applications
* Testing with External Partners
* Component Failure and Disaster Recovery testing
* Performance and Stress testing
* Support of Migration tests, Dress Rehearsals
Qualifications:
* 5-10+ years of hands-on experience supporting and administrating enterprise Messaging Middleware environments
* Knowledge of:
* IBM MQ
* IBM IIB
* Redhat AMQ
* Amazon MQ
* Confluent Kafka
* DevOps, Containers & OpenShift experience
* AWS Implementation understanding and capabilities
* ELK (Elasticsearch, logstash and kibana).
Education
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
The typical base pay range for this role is between $115K - $150K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.
Auto-ApplyAssistant Vice President Wealth Management Investments Division
Assistant vice president job in Phoenix, AZ
The Assistant Vice President leads and oversees the sales and operations of the Wealth Management Investments Division. The AVP formulates and implements business strategies and operational plans, while providing leadership in a culture that supports a sales focus, promotes quality client and internal service, employee engagement, marketing effectiveness, growth, and organizational results. The AVP fosters a collaborative environment, cultivates effective internal and external business partnerships, and provides direction to ensure all projects align with our strategy, are clearly defined, well-executed, and communicated effectively to stakeholders, facilitators, partners, and the team.
What you will do here:
Business Administration: Oversee the general business operations of the Wealth Management Investments division. This includes, strategy and policy development, general business planning, budgeting and financial performance, goal setting, reporting, business partner relationship management, employee oversight and team development, and business communication.
Operations Leadership and Oversight: Lead, coach, and manage the operations team to provide service support to the sales team, clients, and partners to achieve service delivery expectations, growth targets, business goals and strategic objectives. Oversee the operational policies, processes, and activities for consistency, efficiency, productivity, and compliance. Support and manage escalated internal and external client inquiries and ensure issues are addressed and resolved within program expectations. Monitor team productivity and implement quality metrics to identify areas for process improvements and enhancements. Lead and coach operations leadership.
Sales Leadership and Oversight: Develop, implement, and manage the sales, business development, marketing, and client experience strategies, objectives, and plans. Oversee the sales policies, processes, and activities for consistency, efficiency, productivity, goal attainment, and growth. Lead and coach sales leadership.
Business Partnerships and Relationships: Develop and implement internal and external partnership strategies and business development tactics. Identify opportunities and changes in the marketplace. Cultivate and maintain positive and productive internal and external business partner relationships and be a visible representative of the company.
Compliance and Policy Oversight: Oversee the program ensuring compliance and adherence to all internal policies, business partner policies, and regulations with all governing oversight authorities (i.e., FINRA, SEC, NCUA, AZDIFI, etc.). Maintain, evaluate, and manage policies, processes, procedures, product offering and internal controls to ensure compliance with applicable policies, laws, and regulations. Ensure policy and procedure management and oversight. Maintain compliance documentation for the program and ensure appropriate documents are retained appropriately and filed with the necessary regulatory agencies.
Perform other job-related duties as assigned.
What you will need:
Bachelor's degree in finance or business, or related field preferred.
Equivalent combination of education and experience required.
10+ years of experience in Wealth Management, Investments, Financial Planning, and/or Financial Institutions required.
7+ Years of Leadership Experience required.
Strong leadership skills required.
Excellent sales & service required.
Compliance oversight and management required.
Problem solving and analytical skills required.
Project management and oversight required.
Strong verbal and written communication required.
FINRA Series 7 and Series 66 (or both Series 63 and Series 65) Licenses required.
FINRA Series 24 License preferred.
AZ Life & Health Insurance License preferred.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: ***************************************
AVP Securities Counsel
Assistant vice president job in Phoenix, AZ
Assistant Vice President, Securities Counsel Are you a talented attorney looking to make an impact in a collaborative environment where your expertise in securities law and corporate governance will be valued? Our client is seeking an experienced legal professional who can thrive in a team-oriented culture while driving our public company compliance and governance initiatives forward.
Your Impact
As our AVP, Securities Counsel, you'll play a crucial role in ensuring this company's regulatory compliance while working closely with cross-functional teams. You'll have the opportunity to build relationships across the organization, from Finance and HR to Compliance and Investor Relations, creating alignment and fostering transparent information flow.
Your Day-to-Day
Securities Law Excellence:
• Craft and review SEC filings including 10-K, 10-Q, and 8-K forms, ensuring our compliance with federal securities laws
• Partner with communications team on earnings releases and investor presentations
• Guide the organization on public disclosure matters and Regulation FD compliance
• Work collaboratively with outside counsel on specialized matters
Corporate Governance Leadership:
• Coordinate with executive leadership and board members to prepare for board and committee meetings
• Contribute to the development of governance best practices
• Lead the legal aspects of stockholder meetings, working cross-functionally with multiple departments
Strategic Partnership:
• Serve as a trusted advisor to teams across the organization
• Provide thoughtful guidance on executive compensation and equity plans
• Support corporate transactions by working hand-in-hand with business development teams
What You'll Bring
• JD from an accredited law school with active bar membership
• 6+ years of relevant legal experience, with a focus on securities law and corporate governance
• Strong interpersonal skills and ability to communicate complex legal concepts clearly
• Collaborative mindset and enthusiasm for working across different business functions
What Will Help You Stand Out
• Experience with board and disclosure management platforms like Diligent or Workiva
• Demonstrated ability to build consensus and navigate complex stakeholder relationships
• A track record of mentoring junior team members and sharing knowledge
Your Growth Path
This role offers clear advancement opportunities as you develop expertise in this business and deepen relationships across the organization. Top performers have opportunities to:
• Take on increasing responsibility for corporate transactions
• Lead strategic governance initiatives
• Develop specialized expertise in emerging regulatory areas
• Progress to senior legal leadership positions
Benefits That Matter
• Comprehensive benefits package with affordable contributions
• Generous paid time off: vacation, 12 holidays, and 80 hours of sick time annually
• 401(k) match with immediate vesting
• Discounted company stock purchase program
• Paid volunteer hours and employer charitable match
• Career development resources and mentoring
• Flexible work arrangement with Remote Fridays
• Collaborative culture that values your contributions
Assistant Vice President (ISDA Rates Documentation )
Assistant vice president job in Tempe, AZ
Job DescriptionISDA Rates Documentation - Assistant Vice PresidentTempe, AZ
(4 days onsite, 1 day remote)
95-125K + Bonus + Paid Relocation
We're looking for an Assistant Vice President (AVP) to join our Documentation team, focusing on Over-the-Counter (OTC) Interest Rate and Credit Derivatives. In this role, you'll be instrumental in ensuring the accurate and timely processing and maintenance of all relevant documentation, adhering strictly to departmental procedures.
Key Responsibilities
As an ISDA Rates Documentation AVP, you'll:
Draft & Review Confirmations: Prepare and review ISDA paper confirmations for Interest Rate products.
Process Electronic Confirmations: Process and review electronic confirmations via Markitwire for Interest Rate products and TradeServ for Credit Derivatives.
Ensure Compliance: Verify all documentation aligns with ISDA standards and market best practices.
Resolve Issues: Collaborate with counterparties, Front Office, and Legal to resolve any confirmation discrepancies.
Track & Report: Maintain meticulous records of outstanding confirmations and report findings to management.
Handle Inquiries: Respond to internal and external inquiries promptly and professionally.
Cross-Functional Collaboration: Understand and effectively interface with other units as needed.
Support & Projects: Assist the team with ad-hoc requests and project-related tasks.
System Enhancements: Participate in user acceptance testing (UAT) for system upgrades, database conversions, and new system introductions.
Team Development: Provide training to other team members when necessary.
Requirements
Qualifications
Education: Bachelor's Degree required.
Experience: 5-7 years of Interest Rate Documentation experience within a banking or investment banking environment.
ISDA Expertise: Proficiency with ISDA Interest Rate Derivatives Definitions is essential.
Technical Skills: Proficient in Microsoft Excel and Word.
Core Competencies:
High degree of accuracy and meticulous attention to detail.
Exceptional time management and ability to prioritize multiple responsibilities effectively.
Strong organizational skills.
Excellent verbal and written communication skills.
Robust analytical and problem-solving abilities.
Adaptability to change and comfort working in a deadline-driven environment.
Ability to work both independently and collaboratively within a team.
Benefits
Health and wellness benefits
Retirement plans
Educational assistance and training programs
Income replacement for qualified employees with disabilities
Paid maternity and parental bonding leave
Paid vacation, sick days, and holidays
Vice President of Operations
Assistant vice president job in Scottsdale, AZ
Description:
Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential! Our moto is Sempre Avanti, meaning “Always Forward”/ “Always Welcome.” We are “people people” through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky's the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential. Join us today!
The VP of Operations oversees Avanti's assigned portfolios through property operations, marketing, compliance, and training. This role will strive to ensure all locations meet or exceed annual financial goals and provide high-quality housing to all residents. The Regional VP of Property Management creates a strategy for growth at all properties within the portfolio, leads strategic plans, and provides monthly business reviews.
What You'll Do…
Lead a team of Regional Directors in accordance with the company's core values and SOPs.
Ensure that the properties in the designated portfolio operate at or above competitive properties, reducing costs and enhancing revenue through creative tactics.
Develop and implement the properties' business and strategic plans.
Lead the annual budget process for the portfolio and present the final product to the executive and asset management teams.
Collaborate with the acquisitions and senior leadership teams to assess the economic viability of potential investments such as creating an operating budget, assessing market rent, potential rent premiums, evaluating demand, etc.
Requirements:
What You Need to Succeed…
Bachelor's degree in business or related field preferred.
10+ years of experience overseeing a portfolio of 10,000+ multi-family units across diverse regions required.
10+ years of supervisory responsibility required.
Exceptional leadership, management, interpersonal, and communication skills.
Excellent organizational, time management, multitasking, and prioritizing skills.
Strategic planning and “big picture” skills.
High degree of professionalism.
Pass criminal background screening prior to employment.
Possession of a valid driver's license and up-to-date vehicle insurance OR reliable transportation is required.
If minimum qualifications are met during resume screening the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.
Work Location…
Work Schedule and location based on supervisor requirements.
What We Do for You…
Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.
Up to 20% apartment discount.
Continuing education and tuition reimbursement.
A generous PTO policy.
Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
4% company match for your 401k.
Avanti Shares Program where a portion of the company's transactional profits are awarded to you. The longer you stay, the higher your return.
Avanti Cares Program that helps employees in financial need.
Tenure-based Anniversary Recess.
Avanti Advisors Program to help new hires with onboarding.
This job description is not an all-inclusive list of duties and responsibilities. Avanti Residential is an Equal Opportunity Employer and is committed to diversity in its workplace; applicants from all backgrounds are encouraged to apply. If you are interested in applying for a position with Avanti and need special assistance or accommodation to use our website, please get in touch with ************************.
AVP, Residential Valuation Appraiser
Assistant vice president job in Phoenix, AZ
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
This role's primary responsibility will be to value single family residential properties across all 50 states and U.S. territories, on behalf of a New York City based investment fund, via desktop property valuation reviews. This role will be responsible for reviewing residential properties and accurately determining their value. This role will have access to appraisals, BPOs (Broker Price Opinions), AVMs (Automated Valuation Methods), property inspections or online resources (Zillow, Redfin, etc). This role will also be responsible for reconciling the various valuation products, validating comparable sales (comps), assessing damage, estimating repair costs, and ultimately determining the as-is and as-repaired value of residential properties across the country. This role should be comfortable valuing new construction, existing homes, vacant and damaged properties. This role will research residential housing trends, provide comprehensive reports on housing markets, and offer strategic housing recommendations. This role will help shape investment decisions and guide market focus for the investment fund.
Essential Job Functions:
+ Reconcile residential property values by conducting thorough reviews of appraisals, BPOs, AVMs, property inspections, and online valuation resources.
+ Research residential housing trends, provide comprehensive reports on housing markets, and offer strategic housing recommendations.
+ Analyze housing market trends and compile detailed reports.
+ Estimate repair costs and as-repaired values for damaged properties.
+ Provide strategic recommendations to investors on potential housing investment opportunities.
+ Assess the accuracy of valuations on REO loans and/or dispute valuations conducted by other appraisers.
+ Interface with investment stakeholders to present findings and support decision-making processes.
+ Ensure all valuations adhere to company standards.
+ Review bulk snapshot values within condensed timelines
+ Other activities as may be assigned by your manager
Qualifications/ Requirements:
+ Bachelor's degree in related field or equivalent combination of education and experience
+ Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent.
+ Licensed appraiser with experience in residential real estate.
+ Thorough understanding of appraisal methods and real estate market trends to provide accurate valuation of properties.
+ Analytical skills to examine public and private records about real estate properties, compare property characteristics, and use this information to establish a property's market value.
+ Ability to manage time effectively when handling multiple appraisals simultaneously and meeting deadlines.
+ Excellent communication skills to convey appraisal information to clients and other parties, both in written reports and verbal explanations.
+ Demonstrated ability to primarily work independently, but also welcoming of a team environment.
+ Experienced with technology and large datasets. Comfortable in valuing residential properties from a desktop.
+ Proficient in: Microsoft Excel, Microsoft Word, Adobe PDF, and Outlook.
\#LI-REMOTE
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$75,000.00 - $100,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision (******************************************************************************************************
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal (***********************************************************************************************
VP of Operations - Arizona
Assistant vice president job in Phoenix, AZ
Job Description
VP, Operations Are you a strategic thinker who is skilled at disciplined execution and scaling processes to set your team up for success during periods of rapid growth? Are you a servant leader who is passionate about creating a supportive and nurturing environment both for your team and for those your serve? Do you long to fill a role that is purposeful and fulfilling, where you and your team are excited about the impact you are making in the world? If this sounds like you, this may be the perfect fit!
[Note: This role is posted in multiple locations, but we are only hiring one individual]
The Role
We are looking for a VP of Operations to lead the operational strategy for a growing portfolio of Active Adult 55+ communities. Reporting to the President of Sparrow Living, this is an exciting opportunity to help us achieve our mission of building community for our community members and develop an amazing team of Regional Managers.
What You'll Do…
Motivate and inspire a growing team to achieve our mission of creating community, delivering high hospitality and creating a sense of belonging for our community members
Drive strategy and implement programs to achieve budgeted financial and operational goals (occupancy, sales targets, NOI achievement), high community member satisfaction and retention and strong employee engagement
Embrace collaborative approach and establish strong cross-functional partnerships to ensure alignment and strong support for onsite teams (Sales, Marketing, L&E, Asset Management, People Operations, Accounting, Development, Construction)
Clearly define success for team including goals, expectations and KPIs
Embrace a culture that strives to be the most sales savvy operator in the Active Adult space
Lead a performance oriented team that focuses on disciplined execution
Ensure consistent processes and standard operating procedures are in place including ongoing initiatives for improvement with an eye towards scalability
Foster strong engagement through encouragement, supportiveness, and ongoing professional development
Hire, develop and retain top talent maintaining a constant focus on succession plans to ensure we are continually developing future leaders
Demonstrate an entrepreneurial spirit - always imagining what's possible and challenging the organization to be a market leader including continually evolving programs and processes
Proactively anticipate and resolve potential risks and roadblocks to achieving company strategies
Seek to understand and resolve root cause of issues
Represent Company to stakeholders including equity partners in a manner that instills confidence and trust
Regularly visit each community to maintain a strong connection to the teams and pulse on the market
Qualifications
Bachelor's degree in management or a related field or equivalent experience
A minimum of 10+ years professional management experience preferably in Active Adult, hospitality, multifamily housing or Sr. Living
Ability to travel up to 50%
Experience with lease-up properties required
Experience with property management software (Yardi/RentCafe) preferred, not required
Experience maintaining financial records, managing budgets and financial reporting
Sales acumen: working knowledge of sales processes and CRM systems
Strategic Mindset - Sees ahead to future possibilities and translates them into breakthrough strategies
Servant leader mindset
Possesses strong communication skills with a proven ability to build collaborative partnerships
Experience hiring, developing and leading a team
Strong relationship building skills
Purpose driven and passionate about making a difference in other's lives
Drives Vision and Purpose - Paints a compelling picture of the vision and strategy that motivates others to action
Skilled at navigating conflict
Naturally curious and always striving to improve
Self-aware and coachable
Proactive, solutions oriented and accountable
Strong focus on continuous improvement
Some of the Reasons You'll Love Working With Us
Purpose driven culture
Health, dental and vision benefits
401K retirement plan with healthy employer match
Generous paid time off
Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals and more
Paid Parental Leave
Bonus opportunities
Flexible work environment
About Sparrow
Founded in 2017, Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities. Sparrow's mission is to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our residents build meaningful connections and lead vibrant lives. Sparrow is based in Austin, Texas with communities across the southern US.
Equal Employment Opportunity Statement
We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.
If you've gotten to this point, we hope you're feeling excited about the possibility of joining our team! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.
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BeDEN6T0MG
VP of Operations
Assistant vice president job in Phoenix, AZ
If you are looking for a fast paced and exciting opportunity- then look no further! Clearwater Living is looking for a VP of Operations to join the team!
The VP of Operations is responsible for the oversight and support of specific Clearwater Living communities. This position works closely with the Executive Directors of the designated communities to ensure high quality service delivery, excellent customer service, and solid financial performance. The VP of Operations supports and guides these Executive Directors as well as the communities' department heads when appropriate.
Join us in our endeavor to create experiences that celebrate your relevance. We welcome candidates with multi-site operations experience and a passion to make a difference in a senior's evolving journey.
Pay Range: 185k-200k + bonus opportunities. This position is west coast based, preferably in CA or AZ.
Clearwater Living associates enjoy great benefits:
Highly competitive salaries
Excellent benefit packages with no rate increases in four consecutive years
401k contributions
Paid Time Off + Sick Leave
Exciting opportunities to grow
Dynamic and fast paced environment
Culture of people first and service always
Essential Job Responsibilities:
Actively support and articulate the Clearwater Living Pursuit, Purpose, Principles and Core Values throughout all your contacts with team members, residents, families, vendors or any person or group affiliated with Clearwater Living
Have a full working knowledge of all state regulations that are required in the operations of our communities
Build relationships with all licensing personal that oversee our communities
Respond to any licensing visit and ensure that we are responding properly and have a corrective action plan for any deficiencies identified
Have a full working knowledge of all state regulations that are required in the operations of our communities
Build relationships with all licensing personal that oversee our communities
Respond to any licensing visit and ensure that we are responding properly and have a corrective action plan for any deficiencies identified
Develop an overall marketing strategy for your communities
Promote team work through on going mentoring, coaching, and recognition programs
Recruit, hire, evaluate, motivate, monitor performance, and supervise Executive Directors in the best interest of residents and in accordance with company policy
Requirements:
Must be age 21, or over
Four year degree from an accredited collage
Current government required certification or license to manage a community (or working towards the required certification or license to manage a community)
Two-year supervisory experience in long term care or assisted living
Evidence of First Aid Training/certification as required
Background clearances as required by government regulations
Complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
Auto-ApplyChief Operating Officer - VP of Franchise Operations
Assistant vice president job in Gilbert, AZ
The role includes Franchise Development of the United States and International. Key contributor and driver of global strategic growth initiatives. Job Summary and Mission Our ideal candidate is extroverted and intuitive in thinking, has high integrity, charismatic and driven.
This role has a critical impact on overall company revenue and profitability. The company is a strong restaurant concept that is growing at a fast pace corporately but is now ready to grow and focus on franchising. Our strong unit economics and high percentage of to-go and delivery clientele, allow us to keep at the top of the industry in top-line sales and profit.
Essential Duties and Responsibilities
Key responsibilities include but are not limited to the following:
- Acts with integrity, honesty, and standards that promote the culture and values of the company
- Expand franchise and corporate locations and total revenue across the company
- Oversee franchise and corporate store management
- Plan short- and long-term goals for the company
- Manage revenue, expenses, and external financing for the company
- Maintain overall operations and resources of the company
- Work with Marketing Manager and executive team to manage the brand growth
- Develop marketing strategy for franchise system
- Build and manage executive team
- Increase in-store sales through establishing strong sales tactics
- Serve as the public voice for the company
Basic Qualifications
- Minimum five years in an executive role with a franchise-based company.
- Leadership and team-building background
- Excellent organizational, problem-solving, project management, analytical and communication skills
- Strong track Record
Additional Information
All your information will be kept confidential according to EEO guidelines.
Vice President of Community Operations
Assistant vice president job in Surprise, AZ
VP of Community Operations - Join Our Big-Hearted Team
Are you ready to make a meaningful impact in a vibrant, compassionate community? Join our vibrant team at The Colonnade in Surprise, AZ, as a VP of Community Operations.
Your Mission: Responsible for leading, administering and directing, through Department Directors, all operations including the retirement center and the health care facility. Within the framework of delegated authority and consistent with Sun Health policies and procedures for the Community, ensures a quality program of services, sound fiscal operation and good management of all internal and external affairs, thereby providing a point of accountability for all activities.
Why Choose Us?
Great Place to Work: Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023.
National Recognition: We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021.
Platinum Award Winner: Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.
Key Responsibilities:
Follows the Sun Health organization plans defining divisions of operations, chain of command, and allocation of functions and reporting relationships.
Plans for the campus, direction and monitoring of each department, defines the delegation of authority to department heads and other personnel, implements actions to maintain a low level of accidents and incidents and monitors staffing levels in compliance with regulatory requirements and budgetary provisions.
Monitors resident and family satisfaction and implements remedial measures as required.
Follows Sun Health's established performance management and leadership development programs and monitors procedures for employee performance evaluation, inventory levels and procedures for purchasing, inventory control and security.
Monitors and supervises compliance with applicable government statutes, regulations and standards. Assures Sun Health Communities' operating philosophies, standards, policies and procedures are followed. Monitors performance in relation to established plans of action.
Establishes for approval, budgetary goals.
Oversees the development of specific budgets for each department within the organization, makes periodic operations adjustments in order to achieve budgetary objectives and recommends adjustments to meet substantial operational changes.
Ensures Health Care Administrator leads their staff to ensure residents' individual care plans are being followed.
This position has full managerial scope and authority for employment actions, including coaching, candidate selection, training and development, performance appraisals, work assignments, and disciplinary action.
Monitors staff effectiveness in performance of job functions as well as monitoring maintenance of budget by effective cost control and consistent marketing to ensure the highest occupancy possible in the Independent Living and Health Care Centers.
Functions as professional liaison with local hospitals, nursing centers, retirement facilities and maintains collaborative relationships with the residents and resident representatives.
Develops a positive professional relationship with residents, resident family members, team members, professional organizations, community groups, and other appropriate entities as the leader of the community.
In collaboration with the Vice President of Sales and Marketing and the campus's Sales and Marketing Manager ensures the sales team has clear expectations, monitors and maintains accountability to support the day to day marketing activities and programs to meet budgeted monthly and annual sales goals.
Owns and manages an annual marketing plan to determine annual sales goals, in collaboration with the local Sales and Marketing Manager and the Vice President of Sales and Marketing.
Directs and coordinates the development of the community's advertising plan in collaboration with the local Sales and Marketing Manager and the Vice President of Sales and Marketing.
Recommends modifications to the community's residency and miscellaneous marketing agreements, marketing policies, pricing and sales discounts, with the support of the local Sales and Marketing Manager and the Vice President of Sales and Marketing.
Manages and holds campus's Sales and Marketing Manager and the sales team accountable for both the annual performance goals and overall census goals for the community.
Your Qualifications:
Bachelor's degree in Business, Marketing, Communications, or related field required.
5-7 years of progressive sales leadership or strategy experience, preferably in senior living, healthcare, or hospitality required.
Demonstrated success in training, coaching, and leading sales teams to achieve measurable results required.
Experience with CRM data entry and reporting required.
Experience in life care setting required.
Experience with rollout and adoption of sales incentives, campaigns, and tools required.
Strong analytical skills; experience in CRM reporting, forecasting, and pipeline management.
Excellent communication, presentation, and organizational skills.
Ability to work collaboratively across departments and influence without direct authority.
Required to possess a current Level 1 Fingerprint Clearance Card or can obtain a Level 1 Fingerprint Clearance Card.
Team Member Benefits:
Comprehensive health benefits (Medical, Dental & Vision).
401k with immediate vesting and up to 4% employer match.
Tuition Reimbursement.
Exclusive discounts through The Employee Network.
Access to the Employee Association, supporting team members in need.
Equal Employment Opportunity: Sun Health is fully committed to equal employment opportunities and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, color, religion, national origin, age, physical or mental disability, veteran status, or any other characteristic prohibited by state or local law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Join us and be a part of a community that cares for its residents and team members alike.
Apply today!
10072441-WD Threat Detection & Response Tier 2, Associate Vice President
Assistant vice president job in Tempe, AZ
The working hours for this role in the will be 3pm - 1am EST 4 days per week (Sunday-Wednesday)
In this role you will focus on researching potential cybersecurity threats to various systems, technologies, operations, and programs throughout multiple environments. You will perform analysis based on this research to determine the risk to the organization and take appropriate actions based upon that analysis. Responsibilities include rapidly responding to potential incidents and events to minimize risk exposure and ensure the confidentiality, integrity, and availability of assets and business processes. Additionally, you will proactively monitor internal and external-facing environments, seek opportunities to strengthen and automate detection and remediation capabilities, reduce response times for incidents, and produce analyses of cybersecurity events that include perspectives on the behavior of adversaries.
Major Responsibilities
Perform cybersecurity threat detection, assessment, and mitigation efforts as part of a 24/7 global team
Investigate potential cybersecurity events across multiple environments using various tools and techniques
Conduct analysis of artifacts to determine methods of intrusion and best course of resolution while driving security improvement
Support the development of information security policies, standards, and procedures
Support inquiries from compliance teams such as IT risk management and internal and external auditors to ensure documentation is complete and processes are in compliance with information security policies
Create reports analyzing activities or trends both within and outside of the organization
Support the development of security operations detections, playbooks, and automations to ensure threat detection, monitoring, response, and forensics activities align with best practices, minimize gaps in detection and response, and provide comprehensive mitigation of threats
Review internal logs and alerts to identify potential cybersecurity events. Triage cases based on output from automated alerts, and determine when to escalate to other teams
Monitor external service provider activity to detect potential cybersecurity events
Analyze security data from all systems in real time to spot and thwart potential threats, attacks, and other violations
Lead projects to increase the firm's security posture
Analyze compromised systems and remediate to a clean state
Perform breach indicator assessments to investigate network traffic for malicious activity
Perform threat hunting across the environment to attempt to detect any adversary activity
Support incident resposne activities across MUFG's global network
Assist in the production of various reports which identify and analyze relevant upcoming and ongoing threats to the enterprise
Research evolving threats, techniques, tools, and vulnerabilities in support of information security efforts
Stay current with information security program developments, industry frameworks, changes in the company, industry trends, and current security practices
Support inquiries from compliance teams such as IT risk management and internal and external auditors to ensure documentation is complete and processes are in compliance with information security policies
Qualifications
Bachelor's degree in Information Technology, Cyber Security, Computer Science, or related discipline or equivalent work experience
5 + years of experience working in the Cybersecurity Operations or Information Security
Relevant technical and industry certifications, such as CISSP, ISSMP, GCIA, CISM, CEH, GCFA, GCFE, GCIH, or GSEC are preferred
Experience in one or more security domains including Security Governance and Oversight, Security Risk Management, Network Security, Threat and Vulnerability Management, or Incident Response and Forensics preferred
Experience with information security risk management, including information security audits, reviews, and risk assessments
Desired Skills
Experience with security data collection, analysis and correlation
Well-developed analytic, qualitative, and quantitative reasoning skills
Demonstrated creative problem-solving abilities
Security event monitoring, investigation, and overall incident response process
Strong time management skills to balance multiple activities and lead junior analysts as needed
Understanding of offensive security to include common attack methods
Understanding of how to pivot across multiple datasets to correlate artifacts for a single security event
A diverse skill base in both product security and information security including organizational structure and administration practices, system development and maintenance procedures, system software and hardware security controls, access controls, computer operations, physical and environmental controls, and backup and recovery procedures.
Detailed knowledge and experience in security and regulatory frameworks (ISO 27001, NIST 800 series, FFIEC, SOC2, FedRAMP, STAR, etc.)
Ability to guide and mentor junior analysts in investigations
Understanding of enterprise detection and response technologies and processes (advanced threat detection tools, intrusion detection/prevention systems, network packet analysis, endpoint detection and response, firewalls, Anti malware/anti-virus, Security Information and Event Management tools, etc.)
Experienced with Endpoint Detection & Response, email security, web application firewall, an cloud security tooling.
Ability to perform risk analysis utilizing logs and other information compiled from various sources
Understanding of network protocols, operating systems (Windows, Unix, Linux, MacOS, databases), and mobile device security
Knowledge of the various types of cyber-attacks and their implementations
A fundamental understanding of enterprise cybersecurity frameworks such as MITRE ATT&CK and Cyber Kill Chain
Ability to document and explain technical details in a concise, understandable manner
Experience in operational processes such as security monitoring, data correlation, troubleshooting, security operations, etc.
The typical base pay range for this role is between $104K - $131K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary
AVP, Casualty Claims Litigation Management
Assistant vice president job in Phoenix, AZ
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
Accountable for teams handling complex auto and property litigation to deliver operational litigation results at scale. Responsible for member service, paying what we owe, controlling legal expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims litigation targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the litigation operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Phoenix, AZ or San Antonio, TX.
Provides executive leadership guidance on technical matters and extends litigation settlement authority within their process (or as delegated).
Identifies and evaluates internal and external issues of strategic importance to the litigation landscape.
Demonstrates executive-level thought leadership, strategy development, and financial and operational planning.
Leads broad functional Litigation, Claims and P&C projects and may serve as an executive sponsor for projects.
Oversees the development and implementation of functional policies, procedures and guidelines.
Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities.
Engages with and represents USAA with external law firms and other partners as appropriate.
Collaborates with internal partners to establish appropriate controls within operational litigation area.
Responsible for organizational leadership, communication, employee engagement and coordination of business and Enterprise initiatives.
Influences and executes claims litigation servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness.
Influences and executes claims litigation strategy, plan, goals and objectives in support of Claims Strategy.
Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results.
Hires, develops, and coaches claims leaders for results delivery.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
10 years of progressive customer service, operational, legal or military experience to include a minimum of 8 years of demonstrated insurance litigation proficiency and experience.
6 years of people leadership experience in building, managing and/or developing high-performing teams required.
Experience in developing legal service delivery solutions to include building a business case for change, creating influence and delivering results.
Executive-level business and technical acumen in the areas of effective claims litigation handling processes, claims risk and compliance, law firm vendor management, integrated change management and front-line communications leading to operational excellence.
What sets you apart:
Management experience overseeing a distributed office and/or remote workforce
Jurisdictional knowledge and experience managing litigation Countrywide, with focused experience on California, Nevada, and Washington and the Western U.S.
Claims Operational experience, to include leading teams handling complex litigation, implementation of aggressive litigation management strategies, and proficiency in creating and managing strong trial strategies.
Business analytics experience and/or experience working with data and metrics to manage the work and drive results.
Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required.
Executive-level business acumen in the areas of business operations, industry practices and emerging trends required.
What we offer:Compensation:
The salary range for this position is: $224,250 - $403,650.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.