What does an assistive technology specialist do?

Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

While similarities exist, there are also some differences between assistive technology specialists and technical support technician. For instance, assistive technology specialist responsibilities require skills such as "rehabilitation," "adaptive," "zoom," and "autism." Whereas a technical support technician is skilled in "customer service," "patients," "customer support," and "os." This is part of what separates the two careers.

Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role. Lead technicians are responsible for installing, updating, and maintaining various software and hardware components in the office. They often manage a group of technicians, and they ensure that the group they manage is properly trained and well-versed on the processes of the company. Lead technicians are expected to have strong analytical skills and decision-making skills.

In addition to the difference in salary, there are some other key differences worth noting. For example, assistive technology specialist responsibilities are more likely to require skills like "rehabilitation," "adaptive," "zoom," and "autism." Meanwhile, a lead technician has duties that require skills in areas such as "java," "architecture," "digital transformation," and "customer service." These differences highlight just how different the day-to-day in each role looks.

Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.

The required skills of the two careers differ considerably. For example, assistive technology specialists are more likely to have skills like "rehabilitation," "adaptive," "zoom," and "autism." But a computer technician is more likely to have skills like "customer service," "desk support," "network printers," and "laptop computers."

The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.

Even though a few skill sets overlap between assistive technology specialists and help desk specialists, there are some differences that are important to note. For one, an assistive technology specialist might have more use for skills like "rehabilitation," "adaptive," "zoom," and "autism." Meanwhile, some responsibilities of help desk specialists require skills like "customer service," "desk support," "phone calls," and "client facing. "