Automatically apply for jobs with Zippi

Upload your resume to get started.

Associate account manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical associate account manager skills. We ranked the top skills for associate account managers based on the percentage of resumes they appeared on. For example, 17.4% of associate account manager resumes contained customer service as a skill. Continue reading to find out what skills an associate account manager needs to be successful in the workplace.

15 associate account manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how associate account managers use customer service:

Develop mutually rewarding working relationships with major National Account customers, * Provided superior customer service to assigned accounts.
Provided outstanding customer service to corporate insurance clients, providing effective problem resolution and timely professional service.

2. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how associate account managers use account management:

Account Management and sales responsibility for mid-sized universities and medical colleges within three states.
Developed account management tracking and CRM software to achieve monthly project initiatives.

3. PowerPoint

Here's how associate account managers use powerpoint:

Provided feedback to high-level company executives with detailed data compilations in Microsoft Excel and PowerPoint.
Prepared PowerPoint presentations; conducted open enrollment/new hire orientations.

4. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how associate account managers use customer relationships:

Created and fostered positive and enduring customer relationships through dependability, constant customer focus and attention to detail.
Communicate through email with customers with professional quality to help maintain superior customer relationships.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how associate account managers use outbound calls:

Produce outbound calls to delinquent customers* Reduce delinquency rates within the company* Process customer payments
Exceeded daily/weekly metrics which include conversion of leads to opportunities and a minimum of 70 outbound calls per day.

6. Inbound Calls

Here's how associate account managers use inbound calls:

Answered inbound calls and worked online cases, offering customer support of Cisco Systems tools navigation and access.
Answered inbound calls from customers; looking for assistance in different areas of online banking.

7. Customer Satisfaction

Here's how associate account managers use customer satisfaction:

Increased on-time delivery by 25% during tenure, reducing penalty fees and improving overall profitability and customer satisfaction.
Provided recommendations to process improvements to bolster improved quality, customer satisfaction, increased productivity and lower operating costs.

8. Digital Marketing

Here's how associate account managers use digital marketing:

Provided insights and assisted clients in interpreting the end results of digital marketing campaigns.
Provided consultative insight to client companies for cross-channel digital marketing campaigns, ad serving content distribution platforms & web/mobile application launches.

9. Client Facing

Here's how associate account managers use client facing:

Conducted client facing assessments and interviews, identified challenges and bottlenecks, and delivering solution recommendations to executives and directors.
Create and maintain documentation for internal usage, as well as client facing knowledge and training sheets, and sales documentation.

10. Project Management

Here's how associate account managers use project management:

Implemented core products for client's full service use by utilizing project management skills and tools.
Project Management: * Focus on increasing ROA through cash management initiatives, portfolio composition, market share and cross selling.

11. Email Marketing

Here's how associate account managers use email marketing:

Provided ongoing strategic direction for email marketing: Analyzed campaigns metrics for key trends and optimization opportunities.
Created and executed dynamic email marketing campaigns for the Dell Consumer and Countrywide Home Loans accounts.

12. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how associate account managers use crm:

Maintain CRM database and prepare quarterly business reviews for customer review to ensure transparency and project savings for next quarter.
Used Lotus Notes as a CRM database to create and maintain clients' information relevant to building the pipeline.

13. Client Relationships

Here's how associate account managers use client relationships:

Manage client relationships addressing tactical and strategic issues associated with the area recruiting function.
Managed client relationships by providing feedback and analysis of program performance.

14. Client Accounts

Here's how associate account managers use client accounts:

Manage multiple client accounts simultaneously.
Issue certificates, process endorsements, manage client accounts, market and service all aspects of a commercial insurance account.

15. Process Improvement

Here's how associate account managers use process improvement:

Key department metrics are captured and maintained to utilize for executive communications and corrective action planning as well as process improvement.
Planned, develop and conducted continuous evaluation and analysis of program and process improvement.

What skills help Associate Account Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on associate account manager resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What associate account manager skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young associate account managers need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for an associate account manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all associate account managers possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of associate account manager skills to add to your resume

The most important skills for an associate account manager resume and required skills for an associate account manager to have include:

Customer Service
Account Management
PowerPoint
Customer Relationships
Outbound Calls
Inbound Calls
Customer Satisfaction
Digital Marketing
Client Facing
Project Management
Email Marketing
CRM
Client Relationships
Client Accounts
Process Improvement
Business Development

Service Issues
Data Analysis
Lead Generation
Product Knowledge
Facebook
Leveraged
Client Satisfaction
Twitter
Saas
Technical Support
Customer Issues
Cold Calls
Marketing Campaigns
Client Issues
Cross-Selling
RFP

HR
Medicare
Affiliate Marketing
Competitive Data
Upselling
Issue Resolution
National Accounts
ROI
Revenue Growth
Client Expectations
Business Processes
Trade Shows
Sales Presentations
Billing Issues
Administrative Tasks

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs