What does an associate account manager do?
An associate account manager's role is to secure sales by establishing positive relationships with clients and finding new business opportunities. They typically reach out to clients through calls or correspondence to offer products and services, answer inquiries, address concerns, process payments, resolve any issues and problems, and perform follow-up calls as needed. Moreover, an associate account manager may conduct research and analysis to identify new sales leads, produce progress reports and presentations, and maintain records of all transactions.
Associate account manager responsibilities
Here are examples of responsibilities from real associate account manager resumes:
- Manage 60.3 MM in business.
- Prepare and manage RFP and proposal development while working with underwriting as needed.
- Coach sales team on processes allowing them to work through obstacles and generate new business opportunities within the IDN's manage.
- Used a contact management system (CRM) to cross-sell and expand client relationships and increase product penetration among bank clients.
- Create websites for clients using WordPress and GoCentral.
- Resolve issues for clients by serving as customer support for SaaS environment.
- Develop various reports on sales force CRM to assess productivity, track day to day tasks internally.
- Maintain daily reports through DFP and Omniture to track campaign success and develop case studies for clients.
- Prepare PowerPoint presentations; conduct open enrollment/new hire orientations.
- Prepare and maintain PowerPoint presentations of historical shopper marketing programs.
- Provide conceptualization, planning, design direction, implementation and optimization of Facebook marketing promotions and advertising.
- Develop concepts and procedures, analyze and resolve general ledger interfaces with computerize payroll, time tracking and project accounting system.
- Conduct regular account appraisals to accelerate customer adoption by working closely with the customer to educate and assess cloud technology needs.
- Create media plans using Google's Doubleclick platform.
- Conduct market research on competitor offerings, target market demographics, and competitor advertising campaigns in the IP telephony market space.
Associate account manager skills and personality traits
We calculated that 17% of Associate Account Managers are proficient in Customer Service, Account Management, and PowerPoint. They’re also known for soft skills such as Customer-service skills, Leadership skills, and Analytical skills.
We break down the percentage of Associate Account Managers that have these skills listed on their resume here:
- Customer Service, 17%
Develop mutually rewarding working relationships with major National Account customers, * Provided superior customer service to assigned accounts.
- Account Management, 9%
Account Management and sales responsibility for mid-sized universities and medical colleges within three states.
- PowerPoint, 7%
Provided feedback to high-level company executives with detailed data compilations in Microsoft Excel and PowerPoint.
- Customer Relationships, 7%
Created and fostered positive and enduring customer relationships through dependability, constant customer focus and attention to detail.
- Outbound Calls, 5%
Produce outbound calls to delinquent customers* Reduce delinquency rates within the company* Process customer payments
- Inbound Calls, 5%
Answered inbound calls and worked online cases, offering customer support of Cisco Systems tools navigation and access.
Most associate account managers use their skills in "customer service," "account management," and "powerpoint" to do their jobs. You can find more detail on essential associate account manager responsibilities here:
Customer-service skills. The most essential soft skill for an associate account manager to carry out their responsibilities is customer-service skills. This skill is important for the role because "when helping to make a sale, sales managers must listen and respond to the customer’s needs." Additionally, an associate account manager resume shows how their duties depend on customer-service skills: "worked with sales representatives in preparing for and participating in customer sales presentations. "
Leadership skills. Another soft skill that's essential for fulfilling associate account manager duties is leadership skills. The role rewards competence in this skill because "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." According to an associate account manager resume, here's how associate account managers can utilize leadership skills in their job responsibilities: "project management & leadership support, which includes: developing, managing and executing project plans within the company. "
Analytical skills. This is an important skill for associate account managers to perform their duties. For an example of how associate account manager responsibilities depend on this skill, consider that "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an associate account manager: "leveraged analysis of variables including clicks, impressions and conversions to schedule and place advertising to meet performance targets. ".
Communication skills. A big part of what associate account managers do relies on "communication skills." You can see how essential it is to associate account manager responsibilities because "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." Here's an example of how this skill is used from a resume that represents typical associate account manager tasks: "provided research, communication, and sales support for a dedicated account manager servicing numerous national accounts. "
The three companies that hire the most associate account managers are:
Compare different associate account managers
Associate account manager vs. Manager, account executive
An account executive manager is responsible for handling client accounts and leading the account management procedures to promote the client's brand image in the market and maintain the highest satisfaction. Account executive managers work with the marketing and sales team to identify sales and promotional strategies that would increase revenues and product profits. They also review the current market trends to develop business opportunities according to client needs and public demands. An account executive manager coordinates with the clients for regular updates and informs them of business plan adjustments as needed.
These skill sets are where the common ground ends though. The responsibilities of an associate account manager are more likely to require skills like "customer relationships," "outbound calls," "inbound calls," and "customer satisfaction." On the other hand, a job as a manager, account executive requires skills like "sales process," "virtualization," "contract negotiations," and "post sales." As you can see, what employees do in each career varies considerably.
Managers, account executive tend to make the most money working in the technology industry, where they earn an average salary of $87,422. In contrast, associate account managers make the biggest average salary, $77,025, in the technology industry.managers, account executive tend to reach similar levels of education than associate account managers. In fact, managers, account executive are 0.6% more likely to graduate with a Master's Degree and 0.3% more likely to have a Doctoral Degree.Associate account manager vs. Account executive/sales manager
An Account Executive/Sales Manager manages client accounts, building positive client relationships in the process. Part of their job is to secure sales, which requires them to conduct research and analysis to find new business and client opportunities, generate leads, offer products and services to clients through calls and correspondence, arrange appointments, and process payments. There are instances where they must assist clients by resolving issues and concerns, ensuring client satisfaction. Moreover, they are also responsible for developing sales plans and strategies while implementing the company's policies and regulations among staff.
In addition to the difference in salary, there are some other key differences worth noting. For example, associate account manager responsibilities are more likely to require skills like "powerpoint," "customer relationships," "outbound calls," and "inbound calls." Meanwhile, an account executive/sales manager has duties that require skills in areas such as "account executives," "sales process," "sales professionals," and "real estate." These differences highlight just how different the day-to-day in each role looks.
On average, account executive/sales managers earn a lower salary than associate account managers. Some industries support higher salaries in each profession. Interestingly enough, account executive/sales managers earn the most pay in the media industry with an average salary of $51,472. Whereas associate account managers have higher pay in the technology industry, with an average salary of $77,025.In general, account executive/sales managers achieve similar levels of education than associate account managers. They're 0.0% more likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.Associate account manager vs. Account development manager
An account development manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients. They must also reach out to clients through calls and correspondence, offer products and services, and address any issues and concerns, resolving them promptly and efficiently. There are also instances when they have to collect and process payments, perform follow-up calls, negotiate contracts, and even open and close accounts. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
The required skills of the two careers differ considerably. For example, associate account managers are more likely to have skills like "customer service," "outbound calls," "inbound calls," and "digital marketing." But a account development manager is more likely to have skills like "salesforce," "account development," "sales territory," and "promotional programs."
Account development managers make a very good living in the technology industry with an average annual salary of $93,723. On the other hand, associate account managers are paid the highest salary in the technology industry, with average annual pay of $77,025.Most account development managers achieve a similar degree level compared to associate account managers. For example, they're 1.1% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Associate account manager vs. Account services manager
An account services manager is in charge of overseeing account procedures and building positive relationships with clients. They typically reach out to clients by performing calls and correspondence to offer products and services, discuss product specifications, perform follow-up calls, and resolve issues promptly and professionally. They also supervise the performance of account service teams, ensuring to reach sales targets and customer satisfaction. Furthermore, as an account services manager, it is essential to lead and encourage the workforce to accomplish sales goals, all while implementing the company's policies and regulations.
Types of associate account manager
Updated January 8, 2025
