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Associate administrative assistant skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Dr. Mike Peterson Ph.D.,
Anne McConnell Ph.D.
Associate administrative assistant example skills
Below we've compiled a list of the most critical associate administrative assistant skills. We ranked the top skills for associate administrative assistants based on the percentage of resumes they appeared on. For example, 13.2% of associate administrative assistant resumes contained customer service as a skill. Continue reading to find out what skills an associate administrative assistant needs to be successful in the workplace.

15 associate administrative assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how associate administrative assistants use customer service:
  • Put merchandise in customers cart Provided excellent customer service Met goals set by management Answered questions and informed customers/members about memberships
  • Demonstrated excellent customer service and communication skills, including the ability to write and speak clearly and effectively.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how associate administrative assistants use data entry:
  • Created RTD Excel Reports for departmental supervisors, providing statistical information on data entry accuracy.
  • Engaged in data entry and analysis concerning confidential customer information.

3. PowerPoint

Here's how associate administrative assistants use powerpoint:
  • Develop PowerPoint Presentations for Executive teams of Research and Development conference.
  • Prepared spreadsheets, PowerPoint presentations and documentation.

4. Financial Reports

Here's how associate administrative assistants use financial reports:
  • Assisted and compiled periodic financial reports for senior management.
  • Managed monthly hospital wide financial reports.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how associate administrative assistants use payroll:
  • Created spreadsheet to calculate payroll information collected from audit to determine findings.
  • Allocated payroll/labor distribution costs and prepared monthly payroll reports for management.

6. Travel Arrangements

Here's how associate administrative assistants use travel arrangements:
  • Coordinated extensive domestic/ international travel arrangements and itineraries including visas and medical specifications for international countries.
  • Supervised all travel arrangements including expenses, international tax compliance and work visa preparation.

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7. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how associate administrative assistants use hr:
  • Worked in HR Department processing heavy volume applications while screening new hires during the holiday season(s).
  • Processed all paperwork for new hires (sales contractors and installers) while working with Corporate HR compliance team.

8. Office Equipment

Here's how associate administrative assistants use office equipment:
  • Supply procurement/purchasing, trained employees on office procedures and office equipment.
  • Troubleshooted repairs with general office equipment and followed through until completion.

9. Expense Reports

Here's how associate administrative assistants use expense reports:
  • Arranged travel and hotel reservations for faculty, prepared travel authorizations and submitted reimbursement expense reports.
  • Managed calendar, organized meetings, prepared agendas, created correspondence and processed expense reports.

10. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how associate administrative assistants use pos:
  • Worked with Microsoft POS Manager for inputting inventory, editing quantities and prices of items, and tracking sales.
  • Prepare and monitor multiple Purchase Order Requisitions (GRT/SAP/MyBuy), including monthly / period POs for testing and projects.

11. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how associate administrative assistants use sales floor:
  • Assisted the sales floor during the summer tourist season and used the cash register to help customers complete their purchases.
  • Guided the merchandising team associates to expedite the flow of merchandise from the receiving area to the sales floor.

12. Administrative Tasks

Here's how associate administrative assistants use administrative tasks:
  • Performed administrative tasks relating to processing life insurance policies.
  • Assisted in clerical and administrative tasks, use Microsoft Word, Excel, SAP, and on daily basis.

13. Schedule Appointments

Here's how associate administrative assistants use schedule appointments:
  • Organize and schedule appointments and itinerary.
  • Schedule appointments for evaluations and meetings for the Committee on Special Education Review Teams.

14. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how associate administrative assistants use credit card:
  • Coordinated internal controls by reconciling and balancing cash drawers and/or credit card machines daily.
  • Approved and reconciled daily expenditures for the organization including all credit card purchases.

15. Word Processing

Here's how associate administrative assistants use word processing:
  • Filed, edited word processing documentation, answered phones
  • Prepared invoices, reports, letters and financial statements and other documents, using word processing, spreadsheets and presentation software.
top-skills

What skills help Associate Administrative Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on associate administrative assistant resumes?

Dr. Mike Peterson Ph.D.Dr. Mike Peterson Ph.D. LinkedIn profile

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What associate administrative assistant skills would you recommend for someone trying to advance their career?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would encourage someone taking a gap year to branch out, seeking work experiences and employment situations that expose them to new skills and allow them to interact with a diverse set of people. Sometimes we find ourselves in a bubble-communicating with the same people, who tend to share the same ideas-and a gap year provides the opportunity to extend beyond that. Employers value employees who have open, flexible minds, and seeking out experiences that demonstrate that openness can be helpful.

What type of skills will young associate administrative assistants need?

Angela Robbins Ph.D.Angela Robbins Ph.D. LinkedIn profile

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for an associate administrative assistant stand out to employers?

Christi Patton Luks

Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology

I've always felt that the most important thing we teach our students is problem-solving skills. The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable. Engineering students that are active on design teams or took advantage of internships and co-ops are in great position for this.

What soft skills should all associate administrative assistants possess?

Brandy BaileyBrandy Bailey LinkedIn profile

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.
Do you want to know more?
Read more about what experts have to say about associate administrative assistant

List of associate administrative assistant skills to add to your resume

Associate administrative assistant skills

The most important skills for an associate administrative assistant resume and required skills for an associate administrative assistant to have include:

  • Customer Service
  • Data Entry
  • PowerPoint
  • Financial Reports
  • Payroll
  • Travel Arrangements
  • HR
  • Office Equipment
  • Expense Reports
  • POS
  • Sales Floor
  • Administrative Tasks
  • Schedule Appointments
  • Credit Card
  • Word Processing
  • Purchase Orders
  • Front Desk
  • Telephone Calls
  • Real Estate
  • Calendar Management
  • Clerical Support
  • Product Knowledge
  • Event Planning
  • Administrative Assistance
  • SharePoint
  • Inventory Control
  • Administrative Functions
  • Computer System
  • Sales Associates
  • Bank Deposits
  • QuickBooks
  • Meeting Minutes
  • Conference Calls
  • Customer Relations
  • Customer Issues
  • Customer Inquiries
  • Customer Complaints
  • Facebook
  • Office Operations
  • Customer Orders
  • Client Accounts
  • Multi-Line Phone System
  • Trade Shows
  • Fax Machines
  • A/P
  • Groceries
  • FedEx

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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