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Become An Associate Customer Engineer

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Working As An Associate Customer Engineer

  • Interacting With Computers
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Getting Information
  • Analyzing Data or Information
  • Mostly Sitting

  • $91,410

    Average Salary

What Does An Associate Customer Engineer Do

Software developers are the creative minds behind computer programs. Some develop the applications that allow people to do specific tasks on a computer or another device. Others develop the underlying systems that run the devices or that control networks.

Duties

Software developers typically do the following:

  • Analyze users’ needs and then design, test, and develop software to meet those needs
  • Recommend software upgrades for customers’ existing programs and systems
  • Design each piece of an application or a system and plan how the pieces will work together
  • Create a variety of models and diagrams (such as flowcharts) that instruct programmers how to write software code
  • Ensure that a program continues to function normally through software maintenance and testing
  • Document every aspect of an application or a system as a reference for future maintenance and upgrades
  • Collaborate with other computer specialists to create optimum software

Software developers are in charge of the entire development process for a software program. They may begin by asking how the customer plans to use the software. They must identify the core functionality that users need from software programs. Software developers must also determine user requirements that are unrelated to the functionality of software, such as the level of security and performance needs. They design the program and then give instructions to programmers, who write computer code and test it.

If the program does not work as expected or if testers find it too difficult to use, software developers go back to the design process to fix the problems or improve the program. After the program is released to the customer, a developer may perform upgrades and maintenance.

Developers usually work closely with computer programmers. However, in some companies, developers write code themselves instead of giving instructions to the programmers.

Developers who supervise a software project from the planning stages through implementation sometimes are called information technology (IT) project managers. These workers monitor the project’s progress to ensure that it meets deadlines, standards, and cost targets. IT project managers who plan and direct an organization’s IT department or IT policies are included in the profile on computer and information systems managers.

The following are examples of types of software developers:

Applications software developers design computer applications, such as word processors and games, for consumers. They may create custom software for a specific customer or commercial software to be sold to the general public. Some applications software developers create complex databases for organizations. They also create programs that people use over the Internet and within a company’s intranet.

Systems software developers create the systems that keep computers functioning properly. These could be operating systems for computers that the general public buys or systems built specifically for an organization. Often, systems software developers also build the system’s interface, which is what allows users to interact with the computer. Systems software developers are creating the operating systems that control most of the consumer electronics in use today, including the systems in phones or cars.

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How To Become An Associate Customer Engineer

Software developers usually have a bachelor’s degree in computer science and strong computer programming skills.

Education

Software developers usually have a bachelor’s degree, typically in computer science, software engineering, or a related field. A degree in mathematics is also acceptable. Computer science degree programs are the most common, because they tend to cover a broad range of topics. Students should focus on classes related to building software in order to better prepare themselves for work in the occupation. For some positions, employers may prefer a master’s degree.

Although writing code is not their first priority, developers must have a strong background in computer programming. They usually gain this experience in school. Throughout their career, developers must keep up to date on new tools and computer languages.

Software developers also need skills related to the industry in which they work. Developers working in a bank, for example, should have knowledge of finance so that they can understand a bank’s computing needs.

Other Experience

Many students gain experience in software development by completing an internship at a software company while in college.

Some software developers first work as computer programmers and then are given more responsibility as they gain experience. Eventually, they become developers.

Advancement

Software developers can advance to become information technology (IT) project managers, also called computer and information systems managers, a position in which they oversee the software development process.

Important Qualities

Analytical skills. Developers must analyze users’ needs and then design software to meet those needs.

Communication skills. Developers must be able to give clear instructions to others working on a project. They must also explain to their customers how the software works and answer any questions that arise.

Computer skills. Developers must understand computer capabilities and programming languages in order to design effective software.

Creativity. Developers are the creative minds behind new computer software.

Detail oriented. Developers often work on many parts of an application or system at the same time and must therefore be able to concentrate and pay attention to detail.

Interpersonal skills. Software developers must be able to work well with others who contribute to designing, developing, and programming successful software.

Problem-solving skills. Because developers are in charge of software from beginning to end, they must be able to solve problems that arise throughout the design process.

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Associate Customer Engineer Demographics

Gender

Male

77.3%

Female

20.5%

Unknown

2.3%
Ethnicity

White

58.0%

Hispanic or Latino

15.4%

Black or African American

12.1%

Asian

9.8%

Unknown

4.7%
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Foreign Languages Spoken

Spanish

60.0%

Cantonese

20.0%

Chinese

20.0%

Associate Customer Engineer Education

Schools

University of Phoenix

17.9%

George Washington University

10.7%

Cornell University

7.1%

City College of New York of the City University of New York

7.1%

Central Washington University

3.6%

Ferris State University

3.6%

University of Baltimore

3.6%

Casper College

3.6%

Southern University at New Orleans

3.6%

Elon University

3.6%

University of Maryland - University College

3.6%

Front Range Community College

3.6%

More Tech Institute

3.6%

Santa Fe College

3.6%

Anoka Technical College

3.6%

ITT Technical Institute-Owings Mills

3.6%

Schenectady County Community College

3.6%

Ashford University

3.6%

Holmes Community College

3.6%

ITT Technical Institute-Eden Prairie

3.6%
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Majors

Electrical Engineering

20.4%

Information Technology

16.7%

Computer Science

11.1%

Business

9.3%

Management Information Systems

5.6%

Management

3.7%

Electrical Engineering Technology

3.7%

Computer Technical Support

3.7%

Computer Networking

3.7%

Education

3.7%

Data Processing

1.9%

Mechanical Engineering Technology

1.9%

General Education, Specific Areas

1.9%

Educational Technology

1.9%

Computer Information Systems

1.9%

Heating And Air Conditioning

1.9%

Law

1.9%

Elementary Education

1.9%

Aerospace Engineering

1.9%

Engineering Science

1.9%
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Degrees

Bachelors

38.8%

Associate

19.4%

Masters

14.9%

Other

13.4%

Certificate

10.4%

Diploma

1.5%

Doctorate

1.5%
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Part Time
Internship
Temporary

Real Associate Customer Engineer Salaries

Job Title Company Location Start Date Salary
Associate Customer Centric Engineer, Production SU Salesforce.Com, Inc. San Francisco, CA Aug 04, 2013 $105,000
Associate Customer Project Engineer Continental Automotive Systems Holding Us, Inc. Milford, MI Feb 22, 2016 $75,338 -
$86,100
Associate Customer Project Engineer Continental Automotive Systems Holding Us, Inc. Milford, MI Feb 23, 2016 $75,338 -
$86,100
Associate Customer Project Engineer Continental Automotive Systems Holding Us, Inc. Milford, MI Mar 14, 2016 $75,338 -
$86,100
Associate Integrity Customer Solutions Engineer PTC Arlington, VA Oct 17, 2012 $71,400
Associate Integrity Customer Solutions Engineer PTC Arlington, VA Sep 22, 2012 $71,400
Associate Customer Liaison Engineer Continental Automotive Systems, Inc. Troy, MI Aug 22, 2014 $67,465 -
$84,400
Associate Customer Engineer Vestmark, Inc. Wakefield, MA Sep 06, 2013 $65,000

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Top Skills for An Associate Customer Engineer

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  1. EMC
  2. Computer
  3. Laser Printers
You can check out examples of real life uses of top skills on resumes here:
  • Create all EMC, ISILON, SUN and HITACHI configurations for or sales staff throughout the United Stated and overseas,
  • Controlled and coordinated information flow regarding configuration of laptop computers.
  • Trained in high speed, impact and laser printers.
  • Repair and maintenance of all IBM computer equipment, Main-Frame, PC's, Printers, and Point of Sale Registers.
  • Manage miscellaneous technical projects and initiatives.

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Top Associate Customer Engineer Employers

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