Customers are essential for any organization. Similarly, customer service is also vital for any business because it increases its revenue. And we know that revenue dictates all the decisions of a business. To provide the best possible customer service, you need Associate Customer Service Representatives. They try to offer high-level customer service and maintain a good relationship between the organization and them.
Associate Customer Service Representatives help the customers by solving their queries and addressing their concerns and problems. They also escalate and resolve major complaints to tenured customer service representatives or supervisors to satisfy their clients. An associate CSR familiarizes and recommends customers with services and products. They also anticipate their questions to help them make an informed decision.
An expert associate CSR earns around $13.82 an hour, which is $28,749 a year. If you are the owner of strong listening and communication skills, you can get the job. Experience in the field and knowledge of customer relationship management software is a plus for you.
There is more than meets the eye when it comes to being an associate customer service representative. For example, did you know that they make an average of $13.7 an hour? That's $28,497 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many associate customer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
If you're interested in becoming an associate customer service representative, one of the first things to consider is how much education you need. We've determined that 35.0% of associate customer service representatives have a bachelor's degree. In terms of higher education levels, we found that 2.9% of associate customer service representatives have master's degrees. Even though some associate customer service representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an associate customer service representative. When we researched the most common majors for an associate customer service representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on associate customer service representative resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become an associate customer service representative. In fact, many associate customer service representative jobs require experience in a role such as customer service representative. Meanwhile, many associate customer service representatives also have previous career experience in roles such as cashier or sales associate.