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Customers are essential for any organization. Similarly, customer service is also vital for any business because it increases its revenue. And we know that revenue dictates all the decisions of a business. To provide the best possible customer service, you need Associate Customer Service Representatives. They try to offer high-level customer service and maintain a good relationship between the organization and them.
Associate Customer Service Representatives help the customers by solving their queries and addressing their concerns and problems. They also escalate and resolve major complaints to tenured customer service representatives or supervisors to satisfy their clients. An associate CSR familiarizes and recommends customers with services and products. They also anticipate their questions to help them make an informed decision.
An expert associate CSR earns around $13.82 an hour, which is $28,749 a year. If you are the owner of strong listening and communication skills, you can get the job. Experience in the field and knowledge of customer relationship management software is a plus for you.
Avg. Salary $35,215
Avg. Salary $59,228
Growth Rate -4%
Growth Rate 0.3%
American Indian and Alaska Native 0.75%
Asian 6.38%
Black or African American 12.24%
Hispanic or Latino 20.98%
Unknown 5.48%
White 54.17%
Genderfemale 64.94%
male 35.06%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
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Skills | Percentages |
---|---|
Patients | 15.90% |
Outbound Calls | 14.20% |
Customer Inquiries | 7.07% |
Customer Complaints | 6.91% |
Inbound Calls | 5.52% |
When your background is strong enough, you can start writing your associate customer service representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an associate customer service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Now it's time to start searching for an associate customer service representative job. Consider the tips below for a successful job search:
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The average Associate Customer Service Representative salary in the United States is $35,215 per year or $17 per hour. Associate customer service representative salaries range between $26,000 and $46,000 per year.
What Am I Worth?
I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
I don't like when a rep or a consumer are not interested in a solution, but are only interested in venting. Although, venting maybe just what the consumer needed.
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.