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Working As An Associate Customer Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $29,000

    Average Salary

What Does An Associate Customer Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become An Associate Customer Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Associate Customer Service Representative Career Paths

Associate Customer Service Representative
Office Assistant Executive Assistant Office Manager
General Manager
6 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Account Manager
5 Yearsyrs
Office Assistant Executive Assistant Manager
Sales Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Store Manager
Area Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Service Manager
6 Yearsyrs
Security Officer Specialist Consultant
Business Development Manager
9 Yearsyrs
Security Officer Specialist Account Executive
Territory Manager
7 Yearsyrs
Security Officer Officer Manager
Director Of Sales
10 Yearsyrs
Teller Service Representative Account Executive
Senior Account Manager
7 Yearsyrs
Teller Loan Officer Account Executive
Sales And Marketing Manager
6 Yearsyrs
Teller Accountant Office Manager
Business Office Manager
7 Yearsyrs
Call Center Representative Specialist Shift Leader
Assistant General Manager
5 Yearsyrs
Call Center Representative Collections Representative Credit Analyst
Relationship Manager
6 Yearsyrs
Call Center Representative Recruiter Senior Account Executive
Sales Account Manager
6 Yearsyrs
Home Health Aid Consultant Account Manager
Client Services Manager
7 Yearsyrs
Home Health Aid Consultant Operations Manager
Manager, Assistant Vice President
7 Yearsyrs
Home Health Aid Administrator Customer Service Manager
Call Center Manager
6 Yearsyrs
Service Representative Claims Representative
Senior Representative
5 Yearsyrs
Service Representative Executive Administrative Assistant Business Owner
Entrepreneur
5 Yearsyrs
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Average Length of Employment
Representative 2.2 years
Customer Associate 1.9 years
Top Careers Before Associate Customer Service Representative
Cashier 13.4%
Server 3.1%
Internship 2.9%
Assistant 2.0%
Manager 1.9%
Associate 1.7%
Volunteer 1.7%
Top Careers After Associate Customer Service Representative
Cashier 9.5%
Server 3.3%
Internship 2.4%
Associate 1.9%
Manager 1.8%
Teller 1.7%

Do you work as an Associate Customer Service Representative?

Average Yearly Salary
$29,000
Show Salaries
$22,000
Min 10%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$37,000
Max 90%
Best Paying Company
Stryker
Highest Paying City
Worcester, MA
Highest Paying State
Massachusetts
Avg Experience Level
2.4 years
How much does an Associate Customer Service Representative make at top companies?
The national average salary for an Associate Customer Service Representative in the United States is $29,451 per year or $14 per hour. Those in the bottom 10 percent make under $22,000 a year, and the top 10 percent make over $37,000.

The largest raises come from changing jobs.

See what's out there.

Top Skills for An Associate Customer Service Representative

  1. Customer Service
  2. New Merchandise
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Improved customer service, gained regular customers trust Greeted and directed visitors / customers to their destination and provided general information.
  • Job Duties: Assisting customers find what they need on the floor, and bringing out new merchandise on the floor.
  • Handle escalated phone calls and made decisions without supervisor involvement.
  • Processed orders for dry cleaning and completed cash, check, and credit card transactions.
  • Handled money transactions, provided excellent customer service, maintain sales floor, managed incoming calls and conducted clerical work.

Rank:

Average Salary:

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Top 10 Best States for Associate Customer Service Representatives

  1. West Virginia
  2. Ohio
  3. Delaware
  4. Wyoming
  5. New Jersey
  6. Wisconsin
  7. Massachusetts
  8. Rhode Island
  9. New Hampshire
  10. North Carolina
  • (452 jobs)
  • (3,657 jobs)
  • (313 jobs)
  • (204 jobs)
  • (2,577 jobs)
  • (1,701 jobs)
  • (2,003 jobs)
  • (330 jobs)
  • (600 jobs)
  • (2,585 jobs)

Associate Customer Service Representative Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 6,959 Associate Customer Service Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Associate Customer Service Representative Resume

View Resume Examples

Associate Customer Service Representative Demographics

Gender

Female

62.3%

Male

32.3%

Unknown

5.5%
Ethnicity

White

60.2%

Hispanic or Latino

17.6%

Black or African American

12.5%

Asian

6.1%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

72.0%

French

7.2%

Portuguese

3.0%

Dutch

1.7%

Russian

1.7%

Italian

1.7%

German

1.7%

Arabic

1.7%

Polish

1.3%

Vietnamese

0.8%

Hmong

0.8%

Mandarin

0.8%

Cantonese

0.8%

Tagalog

0.8%

Chinese

0.8%

Japanese

0.8%

Urdu

0.8%

Swahili

0.4%

Hindi

0.4%

Somali

0.4%
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Associate Customer Service Representative Education

Schools

Ultimate Medical Academy - Clearwater

9.5%

Miami Dade College

7.8%

University of North Carolina at Greensboro

7.3%

Kaplan University

6.5%

Strayer University

5.2%

Everest Institute

4.7%

Ashford University

4.7%

Kennesaw State University

4.7%

Community College of Philadelphia

4.3%

Borough of Manhattan Community College of the City University of New York

4.3%

Tidewater Community College

4.3%

Northern Virginia Community College

4.3%

Western Michigan University

4.3%

Sam Houston State University

4.3%

Hillsborough Community College

4.3%

University of North Texas

3.9%

Tennessee State University

3.9%

Houston Community College

3.9%

Austin Community College

3.9%

Southern New Hampshire University

3.9%
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Majors

Business

24.0%

Psychology

8.4%

Health Care Administration

7.1%

Criminal Justice

6.6%

Medical Assisting Services

6.6%

General Studies

6.1%

Accounting

5.6%

Nursing

5.6%

Communication

4.4%

Liberal Arts

3.2%

Marketing

3.0%

Computer Science

2.7%

Management

2.6%

Cosmetology

2.3%

Graphic Design

2.3%

Sociology

2.1%

English

2.0%

Information Technology

1.9%

Education

1.8%

Political Science

1.8%
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Degrees

High School Diploma

32.5%

Bachelors

29.8%

Associate

20.5%

Certificate

6.9%

Diploma

5.9%

Masters

3.1%

License

1.2%

Doctorate

0.1%
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Updated May 18, 2020