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What is an associate customer service representative and how to become one

Updated January 8, 2025
4 min read
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Customers are essential for any organization. Similarly, customer service is also vital for any business because it increases its revenue. And we know that revenue dictates all the decisions of a business. To provide the best possible customer service, you need Associate Customer Service Representatives. They try to offer high-level customer service and maintain a good relationship between the organization and them.

Associate Customer Service Representatives help the customers by solving their queries and addressing their concerns and problems. They also escalate and resolve major complaints to tenured customer service representatives or supervisors to satisfy their clients. An associate CSR familiarizes and recommends customers with services and products. They also anticipate their questions to help them make an informed decision.

An expert associate CSR earns around $13.82 an hour, which is $28,749 a year. If you are the owner of strong listening and communication skills, you can get the job. Experience in the field and knowledge of customer relationship management software is a plus for you.

ScoreAssociate Customer Service RepresentativeUS Average
Salary
2.8

Avg. Salary $35,215

Avg. Salary $59,228

Stability Level
5.9

Growth Rate -4%

Growth Rate 0.3%

Diversity
9.5
Race

American Indian and Alaska Native 0.75%

Asian 6.38%

Black or African American 12.24%

Hispanic or Latino 20.98%

Unknown 5.48%

White 54.17%

Gender

female 64.94%

male 35.06%

Age - 39
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39
Stress Level
5.9

Stress level is manageable

7.1 - high

Complexity Level
6.6

Complexity Level is challenging

7 - challenging

Work Life Balance
6.5

Work Life balance is good

6.4 - fair

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Associate Customer Service Representative career paths

Key steps to become an associate customer service representative

  1. Explore associate customer service representative education requirements

    Most common associate customer service representative degrees

    Bachelor's

    35.0 %

    High School Diploma

    29.5 %

    Associate

    22.1 %
  2. Start to develop specific associate customer service representative skills

    SkillsPercentages
    Patients15.90%
    Outbound Calls14.20%
    Customer Inquiries7.07%
    Customer Complaints6.91%
    Inbound Calls5.52%
  3. Complete relevant associate customer service representative training and internships

    Accountants spend an average of 6-12 months on post-employment, on-the-job training. New associate customer service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an associate customer service representative based on U.S. Bureau of Labor Statistics data and data from real associate customer service representative resumes.
  4. Research associate customer service representative duties and responsibilities

    • Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
    • Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
    • Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
    • Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
  5. Prepare your associate customer service representative resume

    When your background is strong enough, you can start writing your associate customer service representative resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an associate customer service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose From 10+ Customizable Associate Customer Service Representative Resume templates

    Build a professional Associate Customer Service Representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Associate Customer Service Representative resume.
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    Associate Customer Service Representative Resume
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    Associate Customer Service Representative Resume
    Associate Customer Service Representative Resume
    Associate Customer Service Representative Resume
    Associate Customer Service Representative Resume
    Associate Customer Service Representative Resume
    Associate Customer Service Representative Resume
  6. Apply for associate customer service representative jobs

    Now it's time to start searching for an associate customer service representative job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How Did You Land Your First Associate Customer Service Representative Job

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Average associate customer service representative salary

The average Associate Customer Service Representative salary in the United States is $35,215 per year or $17 per hour. Associate customer service representative salaries range between $26,000 and $46,000 per year.

Average Associate Customer Service Representative Salary
$35,215 Yearly
$16.93 hourly

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How do associate customer service representatives rate their job?

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Associate Customer Service Representative reviews

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A zippia user wrote a review on Oct 2022
Pros

I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.

Cons

Sometimes I had to finish up job tasks that were assigned to others that were not completed.


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A zippia user wrote a review on Feb 2022
Cons

I don't like when a rep or a consumer are not interested in a solution, but are only interested in venting. Although, venting maybe just what the consumer needed.


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A zippia user wrote a review on Apr 2020
Pros

Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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