Customers are essential for any organization. Similarly, customer service is also vital for any business because it increases its revenue. And we know that revenue dictates all the decisions of a business. To provide the best possible customer service, you need Associate Customer Service Representatives. They try to offer high-level customer service and maintain a good relationship between the organization and them.
Associate Customer Service Representatives help the customers by solving their queries and addressing their concerns and problems. They also escalate and resolve major complaints to tenured customer service representatives or supervisors to satisfy their clients. An associate CSR familiarizes and recommends customers with services and products. They also anticipate their questions to help them make an informed decision.
An expert associate CSR earns around $13.82 an hour, which is $28,749 a year. If you are the owner of strong listening and communication skills, you can get the job. Experience in the field and knowledge of customer relationship management software is a plus for you.
What is an Associate Customer Service Representative?
What Does an Associate Customer Service Representative Do
There are certain skills that many associate customer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
How To Become an Associate Customer Service Representative
If you're interested in becoming an associate customer service representative, one of the first things to consider is how much education you need. We've determined that 35.0% of associate customer service representatives have a bachelor's degree. In terms of higher education levels, we found that 2.9% of associate customer service representatives have master's degrees. Even though some associate customer service representatives have a college degree, it's possible to become one with only a high school degree or GED.
Associate Customer Service Representative Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of office assistant you might progress to a role such as executive assistant eventually. Later on in your career, you could end up with the title general manager.
Average Salary for an Associate Customer Service Representative
What Am I Worth?
Roles and Types of Associate Customer Service Representative
The role of an associate customer service representative includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general associate customer service representative responsibilities:
- Maintains call center performance metrics including average handle time, after call work, quality
- Customer service team leader key accountabilities
- Greet customers in a courteous, friendly,
There are several types of associate customer service representative, including:
Service Representative
Role:
You'll probably only need a high school degree in this position, as you'll get a lot of on-the-job training to really learn about the job. Aside from handling customer complaints, you will take a lot of orders from customers and you'll be a resource for people to ask questions. So it's not all negative.
What's even better about this job is that you'll only ever work full-time. You probably won't ever have to work more than that so you can take solice in knowing that. Plus, you'll have lots of job opportunities as service respresentatives are helpful in nearly every industry.
- Average Salary: $33,692
- Degree: Bachelor's Degree
Customer Service Agent
Role:
They process orders and returns, follow up on open cases, and document customer data. The agents might operate over the phone, answer emails, or be at the customers' disposal on live chat. They have to have up-to-date information about the products and processes of the company in order to efficiently troubleshoot. Collecting customer feedback to create reports about the efficiency of their service is also the responsibility of customer service agents.
As they are the first interaction a customer will have with a business or institution, their job is to create and maintain a good relationship with customers and create an attractive image of the company. However, customers rarely bother to make contact unless they have a problem, so customer service agents should expect an outpouring of customer frustration. Make sure you have nerves of steel and know-how to keep you calm if you decide to give this position a go.
- Average Salary: $29,598
- Degree: Bachelor's Degree
Customer Care Representative
Role:
As a customer service agent, you are the cornerstone of the success of every enterprise that is putting products or services on the market. Companies live and die by content customers, and customers yearn for personalized service. No matter how top-notch the product the company is selling, if a customer's needs are not taken care of, there is a 50% chance they will just switch to another brand, and if they rate their experience as downright bad, 86% of them will leave and never look back.
No pressure, but you will actively contribute to creating revenue for your employer, and to be successful at it, patience is key. If you are able to take the time to fully listen to the customers, you are halfway there.
- Average Salary: $32,912
- Degree: Bachelor's Degree
States With The Most Associate Customer Service Representative Jobs
Mouse over a state to see the number of active associate customer service representative jobs in each state. The darker areas on the map show where associate customer service representatives earn the highest salaries across all 50 states.
Number Of Associate Customer Service Representative Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | California | 8,098 | $44,848 |
| 2 | Texas | 7,666 | $31,993 |
| 3 | Florida | 7,598 | $29,455 |
| 4 | Illinois | 5,381 | $34,028 |
| 5 | Pennsylvania | 4,003 | $32,570 |
| 6 | Ohio | 3,972 | $31,226 |
| 7 | Georgia | 3,954 | $27,248 |
| 8 | New York | 3,715 | $44,775 |
| 9 | North Carolina | 3,156 | $30,533 |
| 10 | Michigan | 3,067 | $33,751 |
| 11 | Indiana | 2,939 | $30,812 |
| 12 | Virginia | 2,932 | $32,376 |
| 13 | Arizona | 2,807 | $35,020 |
| 14 | New Jersey | 2,505 | $38,535 |
| 15 | Massachusetts | 2,494 | $45,656 |
| 16 | Minnesota | 2,365 | $41,306 |
| 17 | Tennessee | 2,303 | $28,660 |
| 18 | Missouri | 2,162 | $31,968 |
| 19 | Wisconsin | 2,157 | $35,749 |
| 20 | Colorado | 2,129 | $32,540 |
| 21 | Iowa | 1,972 | $32,617 |
| 22 | Washington | 1,895 | $40,863 |
| 23 | Kentucky | 1,816 | $28,601 |
| 24 | Alabama | 1,761 | $27,431 |
| 25 | Maryland | 1,692 | $32,245 |
| 26 | South Carolina | 1,610 | $28,076 |
| 27 | Louisiana | 1,308 | $27,100 |
| 28 | Connecticut | 1,266 | $35,004 |
| 29 | Kansas | 1,221 | $30,598 |
| 30 | Oklahoma | 1,202 | $28,375 |
| 31 | Mississippi | 1,017 | $27,073 |
| 32 | Utah | 1,005 | $31,147 |
| 33 | Maine | 1,004 | $28,993 |
| 34 | Oregon | 938 | $34,724 |
| 35 | Arkansas | 896 | $27,930 |
| 36 | West Virginia | 852 | $28,027 |
| 37 | Nebraska | 831 | $32,028 |
| 38 | New Mexico | 732 | $28,984 |
| 39 | Idaho | 683 | $31,082 |
| 40 | New Hampshire | 676 | $36,914 |
| 41 | Nevada | 645 | $36,460 |
| 42 | Montana | 518 | $38,203 |
| 43 | North Dakota | 479 | $33,788 |
| 44 | Delaware | 479 | $33,136 |
| 45 | South Dakota | 444 | $32,152 |
| 46 | Rhode Island | 390 | $34,528 |
| 47 | Wyoming | 279 | $39,142 |
| 48 | Hawaii | 272 | $33,384 |
| 49 | Vermont | 266 | $38,272 |
| 50 | Alaska | 226 | $36,709 |
Top Skills For an Associate Customer Service Representative
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.9% of associate customer service representatives listed patients on their resume, but soft skills such as communication skills and computer skills are important as well.
Choose From 10+ Customizable Associate Customer Service Representative Resume templates
Zippia allows you to choose from different easy-to-use Associate Customer Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Associate Customer Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Associate Customer Service Representative Demographics
Associate Customer Service Representative Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among associate customer service representatives, 64.9% of them are women, while 35.1% are men.
- The most common race/ethnicity among associate customer service representatives is White, which makes up 54.2% of all associate customer service representatives.
- The most common foreign language among associate customer service representatives is Spanish at 72.0%.
Online Courses For Associate Customer Service Representative That You May Like
1. Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...
See More on Coursera2. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
See More on Udemy3. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
See More on UdemyBest States For an Associate Customer Service Representative
Some places are better than others when it comes to starting a career as an associate customer service representative. The best states for people in this position are Massachusetts, California, New York, and Minnesota. Associate customer service representatives make the most in Massachusetts with an average salary of $45,656. Whereas in California and New York, they would average $44,848 and $44,775, respectively. While associate customer service representatives would only make an average of $41,306 in Minnesota, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Wyoming
$39,142
Avg. Salary
2. Montana
$38,203
Avg. Salary
3. Minnesota
$41,306
Avg. Salary
How Do Associate Customer Service Representative Rate Their Jobs?
Top Associate Customer Service Representative Employers
Most Common Employers For Associate Customer Service Representative
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | AT&T | $38,165 | $18.35 | 47 |
| 2 | Citi | $37,353 | $17.96 | 34 |
| 3 | General Dynamics | $37,058 | $17.82 | 48 |
| 4 | Liberty Mutual Insurance | $34,753 | $16.71 | 34 |
| 5 | Staples | $33,924 | $16.31 | 41 |
| 6 | Highmark | $33,455 | $16.08 | 39 |
| 7 | Nordstrom | $33,284 | $16.00 | 34 |
| 8 | Kohl's | $32,607 | $15.68 | 143 |
| 9 | Walmart | $31,954 | $15.36 | 366 |
| 10 | Macy's | $31,877 | $15.33 | 75 |
Associate Customer Service Representative Videos
Becoming an Associate Customer Service Representative FAQs
Are Sales Associates Customer Service Professionals?
Yes, sales associates are customer service professionals. Sales associates usually work in commercial establishments - like retail stores - and are customer-facing. They help customers during their shopping experience by answering questions, offering assistance, and ensuring orderly presentation of products.
What Are The Duties And Responsibilities Of A Sales Associate?
The duties and responsibilities of a sales associate typically are to act as ambassadors of their establishment, assisting customers helpfully and positively during their shopping experience.
What Are The Top Three Things A Sales Associate Should Possess?
A sales associate's top three things are communication skills, a positive attitude, and business and product knowledge. Sales associates are customer service professionals who usually work in commercial establishments, like retail stores, and help customers during their shopping experience.