Average Salary
$28,497
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
182,786
Job Openings

Associate Customer Service Representative Careers

Customers are essential for any organization. Similarly, customer service is also vital for any business because it increases its revenue. And we know that revenue dictates all the decisions of a business. To provide the best possible customer service, you need Associate Customer Service Representatives. They try to offer high-level customer service and maintain a good relationship between the organization and them.

Associate Customer Service Representatives help the customers by solving their queries and addressing their concerns and problems. They also escalate and resolve major complaints to tenured customer service representatives or supervisors to satisfy their clients. An associate CSR familiarizes and recommends customers with services and products. They also anticipate their questions to help them make an informed decision.

An expert associate CSR earns around $13.82 an hour, which is $28,749 a year. If you are the owner of strong listening and communication skills, you can get the job. Experience in the field and knowledge of customer relationship management software is a plus for you.

There is more than meets the eye when it comes to being an associate customer service representative. For example, did you know that they make an average of $13.7 an hour? That's $28,497 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does an Associate Customer Service Representative Do

There are certain skills that many associate customer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what an Associate Customer Service Representative does

How To Become an Associate Customer Service Representative

If you're interested in becoming an associate customer service representative, one of the first things to consider is how much education you need. We've determined that 35.0% of associate customer service representatives have a bachelor's degree. In terms of higher education levels, we found that 2.9% of associate customer service representatives have master's degrees. Even though some associate customer service representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an associate customer service representative. When we researched the most common majors for an associate customer service representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on associate customer service representative resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become an associate customer service representative. In fact, many associate customer service representative jobs require experience in a role such as customer service representative. Meanwhile, many associate customer service representatives also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$28,497
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
182,786
Job Openings

Associate Customer Service Representative Career Paths

Top Careers Before Associate Customer Service Representative

Cashier
13.9 %

Top Careers After Associate Customer Service Representative

Cashier
9.0 %

Associate Customer Service Representative Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for an Associate Customer Service Representative

Associate Customer Service Representatives in America make an average salary of $28,497 per year or $14 per hour. The top 10 percent makes over $34,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$28,497
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Best Paying Cities For Associate Customer Service Representatives

City
ascdesc
Average Salarydesc
Washington, DC
Salary Range29k - 46k$37k$37,068
Camarillo, CA
Salary Range29k - 43k$36k$35,971
Chicago, IL
Salary Range29k - 42k$36k$35,536
Fort Collins, CO
Salary Range25k - 33k$29k$29,291
Fairfield, OH
Salary Range23k - 34k$28k$28,306
$23k
$46k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service REP Associate
University of Michigan
08/27/2021
$32,00008/27/2021
Customer Service Representative Associate (Hourly)
Cummins
08/19/2021
$48,00108/19/2021
Associate Customer Service Representative (Call Center)
State of Missouri
08/06/2021
$25,81208/06/2021
Customer Service Representative-Associate
VXI Global Solutions
08/04/2021
$29,21808/04/2021
Production Associates, Customer Service REP, Truck Loaders, OTR Drivers, Warehouse Workers-Diverse
C.H.I. Overhead Doors
08/03/2021
$33,39208/03/2021
See More Recent Salaries

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Associate Customer Service Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an Associate Customer Service Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write an Associate Customer Service Representative Resume

At Zippia, we went through countless Associate Customer Service Representative resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Associate Customer Service Representative Resume Examples And Templates

Associate Customer Service Representative Demographics

Gender

female

62.3 %

male

32.3 %

unknown

5.5 %

Ethnicity

White

59.8 %

Hispanic or Latino

19.3 %

Black or African American

11.6 %

Foreign Languages Spoken

Spanish

72.0 %

French

7.2 %

Portuguese

3.0 %
Show More Associate Customer Service Representative Demographics

Associate Customer Service Representative Education

Majors

Business
26.4 %

Degrees

Bachelors

35.0 %

High School Diploma

29.5 %

Associate

22.1 %
Show More Associate Customer Service Representative Education Requirements

Online Courses For Associate Customer Service Representative That You May Like

Customer Service
udemy
4.6
(4,422)

How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(10,016)

Master Customer Service using this practical customer care course...

Start Improving Customer Service
udemy
4.1
(2,025)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Show More Associate Customer Service Representative Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For an Associate Customer Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.9% of associate customer service representatives listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For an Associate Customer Service Representative

Some places are better than others when it comes to starting a career as an associate customer service representative. The best states for people in this position are California, Massachusetts, Illinois, and New York. Associate customer service representatives make the most in California with an average salary of $35,773. Whereas in Massachusetts and Illinois, they would average $35,534 and $35,418, respectively. While associate customer service representatives would only make an average of $35,263 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Illinois

Total Associate Customer Service Representative Jobs:
5,381
Highest 10% Earn:
$49,000
Location Quotient:
1.24
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Kentucky

Total Associate Customer Service Representative Jobs:
1,816
Highest 10% Earn:
$42,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Minnesota

Total Associate Customer Service Representative Jobs:
2,365
Highest 10% Earn:
$44,000
Location Quotient:
0.98
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Associate Customer Service Representatives

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Updated August 18, 2021