Associate customer service representative demographics and statistics in the US
Associate customer service representative demographics research summary. Zippia estimates associate customer service representative demographics and statistics in the United States by using a database of 30 million profiles. Our associate customer service representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about associate customer service representatives after extensive research and analysis:
- There are over 1,383,805 associate customer service representatives currently employed in the United States.
- 64.9% of all associate customer service representatives are women, while 35.1% are men.
- The average associate customer service representative age is 40 years old.
- The most common ethnicity of associate customer service representatives is White (54.2%), followed by Hispanic or Latino (21.0%), Black or African American (12.2%) and Asian (6.4%).
- In 2022, women earned 96% of what men earned.
- 7% of all associate customer service representatives are LGBT.
- Associate customer service representatives are 57% more likely to work at private companies in comparison to public companies.
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Associate customer service representative demographics by:
Associate customer service representative gender statistics
64.9% of associate customer service representatives are women and 35.1% of associate customer service representatives are men.
- Female, 64.9%
- Male, 35.1%
Associate customer service representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 64.9% |
| Male | 35.1% |
Associate customer service representative gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$37,272
Female income
$35,856
Associate customer service representative gender ratio over time
This data breaks down the percentage of men and women in associate customer service representative positions over time. Currently, 64.9% of associate customer service representatives are female.
Associate customer service representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 33.30% | 66.70% |
| 2011 | 33.15% | 66.85% |
| 2012 | 34.70% | 65.30% |
| 2013 | 35.16% | 64.84% |
| 2014 | 35.69% | 64.31% |
| 2015 | 35.57% | 64.43% |
| 2016 | 36.15% | 63.85% |
| 2017 | 36.60% | 63.40% |
| 2018 | 35.24% | 64.76% |
| 2019 | 34.79% | 65.21% |
| 2020 | 35.46% | 64.54% |
| 2021 | 35.06% | 64.94% |
Associate customer service representative related jobs gender ratio
We compared associate customer service representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Associate Customer Service Representative | 35% | 65% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Associate customer service representative demographics by race
The most common ethnicity among associate customer service representatives is White, which makes up 54.2% of all associate customer service representatives. Comparatively, 21.0% of associate customer service representatives are Hispanic or Latino and 12.2% of associate customer service representatives are Black or African American.
- White, 54.2%
- Hispanic or Latino, 21.0%
- Black or African American, 12.2%
- Asian, 6.4%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.7%
Associate customer service representative race
| Associate customer service representative race | Percentages |
|---|---|
| White | 54.2% |
| Hispanic or Latino | 21.0% |
| Black or African American | 12.2% |
| Asian | 6.4% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.7% |
Associate customer service representative race and ethnicity over time
See how associate customer service representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Associate customer service representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.57% | 12.50% | 5.67% | 17.03% |
| 2011 | 61.29% | 12.79% | 5.80% | 16.90% |
| 2012 | 60.49% | 12.67% | 5.61% | 17.75% |
| 2013 | 60.84% | 12.50% | 5.78% | 17.43% |
| 2014 | 60.22% | 12.45% | 6.09% | 17.61% |
| 2015 | 59.60% | 12.19% | 5.88% | 18.73% |
| 2016 | 58.71% | 12.68% | 6.12% | 18.62% |
| 2017 | 59.63% | 12.10% | 6.08% | 18.45% |
| 2018 | 59.45% | 11.68% | 6.25% | 18.83% |
| 2019 | 59.04% | 11.87% | 6.06% | 19.34% |
| 2020 | 56.48% | 11.28% | 6.21% | 19.95% |
| 2021 | 54.17% | 12.24% | 6.38% | 20.98% |
Associate customer service representative wage gap by race
According to our data, asian associate customer service representatives have the highest average salary compared to other ethnicities. Black or african american associate customer service representatives have the lowest average salary at $36,844.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,901 |
| White | $37,345 |
| Black or African American | $36,844 |
| Asian | $38,057 |
| Hispanic or Latino | $37,228 |
Average associate customer service representative age
See how the average age of associate customer service representatives varies based on ethnicity and gender.
Male
Female
Associate customer service representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Associate customer service representative age breakdown
The average age of associate customer service representatives is 40+ years years old, representing 49% of the associate customer service representative population.
Associate customer service representative age breakdown
| Associate Customer Service Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Associate customer service representative educational attainment
The most common degree for associate customer service representatives is bachelor's degree, with 35% of associate customer service representatives earning that degree. The second and third most common degree levels are high school diploma degree at 29% and high school diploma degree at 22%.
- Bachelor's, 35%
- High School Diploma, 29%
- Associate, 22%
- Diploma, 6%
- Other Degrees, 8%
Associate customer service representatives by degree level
| Associate customer service representative degree | Percentages |
|---|---|
| Bachelor's | 35% |
| High School Diploma | 29% |
| Associate | 22% |
| Diploma | 6% |
| Other Degrees | 8% |
Associate customer service representative jobs you might like
Associate customer service representative wage gap by degree level
According to the data, associate customer service representatives with a Master's degree earn more than those without, at $41,760 annually. With a Bachelor's degree, associate customer service representatives earn a median annual income of $39,992 compared to $36,171 for associate customer service representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $41,760 |
| High School Diploma or Less | $34,850 |
| Bachelor's Degree | $39,992 |
| Some College/ Associate Degree | $36,171 |
Associate customer service representative employment statistics
Most associate customer service representatives work for a private in the retail industry.
Company size where associate customer service representatives work
Below, you can see the size of companies where associate customer service representatives work.
Associate customer service representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 9% |
| 500 - 1,000 employees | 4% |
| 1,000 - 10,000 employees | 31% |
| > 10,000 employees | 47% |
Associate customer service representative jobs by company type
Employees with the associate customer service representative job title have their preferences when it comes to working for a company. For instance, most associate customer service representatives prefer to work at private companies over public companies.
Associate customer service representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 40% |
| Private | 57% |
| Government | 1% |
Associate customer service representative jobs by industry
The most common industries for associate customer service representatives are retail, professional and finance.
Associate customer service representative industry statistics
| Industry | Percentages |
|---|---|
| Retail | 29% |
| Fortune 500 | 18% |
| Professional | 7% |
| Finance | 7% |
| Insurance | 6% |
| Technology | 4% |
| Transportation | 3% |
| Telecommunication | 3% |
| Manufacturing | 3% |
| Health Care | 3% |
| Hospitality | 3% |
| Media | 2% |
| Start-up | 2% |
| Internet | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
| Agriculture | 1% |
| Energy | 1% |
Associate customer service representative turnover and employment statistics
Associate customer service representative unemployment rate over time
The unemployment rate for associate customer service representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Associate customer service representative unemployment rate by year
| Year | Associate customer service representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average associate customer service representative tenure
The average associate customer service representative stays at their job for 1-2 years, based on the 6,959 associate customer service representatives resumes in Zippia's database.
Associate customer service representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 27% |
| 1-2 years | 38% |
| 3-4 years | 13% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 5% |
Associate customer service representative LGBT ratio compared to similar jobs
Review the percent of associate customer service representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Clerk | 5.53% | 82,089 |
| Contact Officer | 6.73% | 56,957 |
| Associate Customer Service Representative | 7.19% | - |
| Index Clerk | 8.60% | 66,339 |
| Credit Checker | 8.99% | 11,860 |
| Library Paraprofessional | 11.16% | 2,552 |
| Staffing Assistant | 15.31% | 20,939 |
Similar associate customer service representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Clerk | 5.53% | 82,089 |
| Contact Officer | 6.73% | 56,957 |
| Index Clerk | 8.60% | 66,339 |
| Credit Checker | 8.99% | 11,860 |
| Library Paraprofessional | 11.16% | 2,552 |
| Staffing Assistant | 15.31% | 20,939 |
Foreign languages spoken by associate customer service representatives
The most common foreign language among associate customer service representatives is Spanish at 72.0%. The second-most popular foreign language spoken is French at 7.2% and Portuguese is the third-most popular at 3.0%.
- Spanish, 72.0%
- French, 7.2%
- Portuguese, 3.0%
- German, 1.7%
- Italian, 1.7%
- Other, 14.4%
Associate customer service representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 72.0% |
| French | 7.2% |
| Portuguese | 3.0% |
| German | 1.7% |
| Italian | 1.7% |
| Other | 14.4% |
