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Associate customer service representative education requirements

Updated January 8, 2025
2 min read
Usually, associate customer service representatives don't need a college education. The most common degree for associate customer service representatives is bachelor's degree with 35% graduates, with only 29% associate customer service representative graduates earning high school diploma. Associate customer service representatives who decided to graduate from college often finish University of Phoenix or Miami Dade College. Some good skills to have in this position include patients, outbound calls and customer inquiries.

Popular associate customer service representative certifications include Certified Pharmacy Technician (CPhT), Certified Information Security Manager (CISM), or Certified Medical Office Manager (CMOM). To improve associate customer service representative qualification and skills, we prepared some online courses to help in associate customer service representative education paths.

What education do you need to become an associate customer service representative?

What degree do you need to be an associate customer service representative?

The most common degree for associate customer service representatives is bachelor's degree, with 35% of associate customer service representatives earning that degree. The second and third most common degree levels are high school diploma degree at 29% and high school diploma degree at 22%.
  • Bachelor's, 35%
  • High School Diploma, 29%
  • Associate, 22%
  • Diploma, 6%
  • Other Degrees, 8%

What should I major in to become an associate customer service representative?

You should major in business to become an associate customer service representative. 26% of associate customer service representatives major in business. Other common majors for an associate customer service representative include general studies and psychology.

Best majors for associate customer service representatives

RankMajorPercentages
1Business26.4%
2General Studies8.5%
3Psychology7.4%
4Criminal Justice7.0%
5Communication5.7%

20 best online courses for associate customer service representatives

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1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

3. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

5. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

6. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

7. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

8. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

9. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

10. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

11. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

12. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

13. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

14. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

15. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

16. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

17. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

18. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

19. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

20. Zendesk for Customer Service Agents Training Course

udemy
4.6
(1,065)

How to provide great customer support using Zendesk, a course for beginners...

Average associate customer service representative salary by education level

According to our data, associate customer service representatives with a Master's degree earn the highest average salary, at $41,760 annually. Associate customer service representatives with a Bachelor's degree earn an average annual salary of $39,992.
Associate customer service representative education levelAssociate customer service representative salary
Master's Degree$41,760
High School Diploma or Less$34,850
Bachelor's Degree$39,992
Some College/ Associate Degree$36,171

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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