Associate customer service representative job description

• 2 or more years of successful inside/outside customer service or sales experience. Preferred within the printing, promotional, office supply industries or in the arena of developing warehouse management/fulfillment accounts.
• Skilled at generating leads through a variety of social and network marketing, phone and occasional door-door cold calling, and obtaining referrals while securing sales from all size business accounts
• Arranging and conducting client visits on location at their office(s)
• Capable of seeking out and participating in networking events
• Identifies prospects, customers, and referral sources, while developing and maintaining excellent relationships
• Strong interpersonal and communication skills (oral, written, presentation)
• Must be highly organized and self-motivated
• Positive and energetic attitude
• Knowledge of Word, Outlook, Excel Initial and on-going sales training are provided
• Professional and well maintained outward impression
• Comfortable with face-to-face, phone and electronic communications
• Generous commission splits based on earned profit volume
• Position is on-site M-F, 8AM-5PM - Lockport, IL

Salary + bonus or commission opportunities can be developed for the motivated candidate.

We're looking for the right person that wants to succeed in any of these thriving markets. If you are dedicated and strong willed, this is the right life decision for you.

Company DescriptionWith over 26 years in business, we are among the top leaders in the printing and promotional product industry. We possess a higher level of teamwork and dedication to not only our clients but to our employees as well. Our mission is to continually drive our industry with the skills and dedication of our team while providing an environment where everyone excels and prospers with the companies growth. We strive to treat out employees as we do our clients, with sincerity, fairness and professionalism.

Affordable Auto Glass is currently hiring for a full-time Remote Customer Service Associate / CSR to answer calls and help customers with their auto glass inquiries in the Houston, TX area. This remote position earns a competitive salary of $35,000 - $50,000 per year . This is a fully remote position and you can work from anywhere within the Central Time Zone.

In addition to competitive pay and our exceptional culture , we offer our Remote Customer Service Associate / CSRs the following benefits:

• Paid vacations
• Paid holidays
• Paid overtime
• A friendly environment

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application . We hope to meet you soon!

DAY-TO-DAY

Our standard hours of operation are Monday to Friday, 8 AM to 5:30 PM and Saturday 9 AM to 3 PM. As a Remote Customer Service Associate / CSR, you answer incoming calls from our customers and help them get the auto glass repairs and replacements they need. You also give quotes and take orders as needed. By doing this, you help our owner focus on the other tasks he manages and needs to maintain. Your friendly demeanor and optimistic attitude shine through all your client interactions as you give them the best experience possible. You are part of the reason our customers come back to us in the future. Helping others and using your skills gives you a great sense of accomplishment!

ABOUT AFFORDABLE AUTO GLASS

At Affordable Auto Glass, our primary goal is to help you repair or replace your vehicle's windshield and windows to your satisfaction at the most affordable prices in the greater Houston area. To achieve our mission as Houston's expert in auto glass repair we have an excellent Counter Sales / CSR team ready and waiting to suggest the finest materials available at our installation facility.

Our windshield replacements and installations, as well as window tinting services, are efficient not only because of our wholesale materials but also our highly reputable employees and service! We believe that in order for our customers to get the best, we have to provide the best--employees of course! At Affordable Auto Glass, we provide a job environment jam-packed with fun, stability, and life-long relationships!

OUR IDEAL REMOTE CUSTOMER SERVICE ASSOCIATE / CSR

• Career-minded - Looking for more than just a job
• Dependable - Reliable, shows up on time and prepared
• Takes pride in your work - Pays close attention to detail and goes above and beyond
• Team player - Works well with others
• Respectful - Treats others with kindness and dignity

If this sounds like you, keep reading!

REQUIREMENTS FOR A REMOTE CUSTOMER SERVICE ASSOCIATE / CSR

• 3+ years of experience with auto glass customer service
• Great phone etiquette
• Reliable internet
• Ability to work Central Standard Time no matter where they are located

If you meet the above requirements, we need you. Apply today to join our team as a Remote Customer Service Associate / CSR!

Location: 77036

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:

* Medical, dental, and vision insurance, available on first working day
* 401(k), eligibility after 30 days of employment
* Employee stock purchase plan
* Tuition reimbursement
* Development opportunities to grow your career with a global company

POSITION SUMMARY:

The representative is to service the needs of our patients by educating them on products and services', listening to concerns/addressing issues, providing informational literature when necessary and placing supply orders.

ESSENTIAL TASKS:

* Ability to answer hi-volume in-bound calls via an automated phone system.
* Ability to make outbound calls to patients and referrals as necessary.
* Respond quickly and professionally to customer telephone questions and concerns.
* Gather Patient demographics and billing information as needed to complete requested orders.
* Process orders using Byram ERP system.
* Maintain customer records by updating account.
* Recommend additional products that may be necessary or available to the customer.
* Achieve daily completion of CS Credit Review.
* Must possess excellent communication skills and the ability to practice proper phone etiquette.
* Working knowledge of Microsoft Office, particularly Word and Outlook.
* Provide feedback to Group Team Lead regarding issues with accounts.
* Conducts routine tasks as directed; works under clearly defined guidelines
* Contributes to specific objectives and outcomes as directed.

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.